Complaint: [redacted] I am rejecting this response because: after testing the unit, Microsoft Edge (pre-installed) remains to be the problem for any internet activity I have to use google chrome for my search engine now I am not sure yet as to how it effects the Cortana program Also, due to the unrealistic amount of problems, time away from work and on the phone, multiple times sending in the computer, there still has not been a resolution to compensation for this Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA new representative will be assigned to the case due to the feedback providedThe records do indicate that a return was authorized with prepaid shipping labels issued on 2/10/The representative will follow up to confirm receipt of the return labels and explain the credit processSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] followed up with Mr [redacted] confirming receipt of the repaired systemThe representative requested he test the system performance the follow up calls to Mr [redacted] were left unansweredWe remain available to assist if neededSincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative will be contacting the customer back to offer a couple of optionsThe customer may contact the representative by emailing at [redacted] @Dell.com for any further assistanceAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The 5% discount offered is not a fair remedy to my complaint I have perfectly functioning printer and Dell refuses to provide an alternative other then to "go purchase a new printer" which is $for a comparable model Given its size and financial resources, Dell should develop the drivers necessary for these printers to work If not, a reasonable and realistic discount should be provided to customers who have equipment that is not functional due to advances in technology Even with an equitable discount, the company will still turn a profit on the transaction This printer has worked with windows versions XP, Vista, 7, and Drives were developed for those versions More importantly, the customer service at Dell was unacceptable When the representative could not help me, I asked to have the case escalated and I was given an email address to which I sent many emails and delivery receipts were received for each one No response has yet to be received No information has been provided to contact customer relations I would like communicate with leaders of the company to explain to them that their decision to discontinue support on these once expensive printers is unfair and a major inconvenience to the loyal customers of their products A simple response to one of my email would probably have been sufficient Unfortunately I will now have to go out a purchase a new expensive printer and throw out my perfectly functioning printer Dell should not only be ashamed of themselves for not keeping up with technology, but also for failing to provide the basic customer service that they claim is the cornerstone of their company This claim will likely disappear into the dark doldrums of nothingness, but I do hope that over time, as people see through the vale of quality customer relations, and start to take action, Dell will begin to change their policies and start to respect the customers that are the reason they are where they are today Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me It was made very clear to me in the course of the conversation that under no circumstances would I be permitted to speak with a representative in North AmericaIn fact, the representative made the accusation that there was "something wrong" with me for wanting to speak to someone in North America instead of trying to address the problem while communicating cross-culturallyThe representative was able to resolve the issue and make some compensation for the incompetence I encountered, but I basically felt like I was being bullied into a resolution throughout the entire processIt was made clear to me that if I did not accept compensation on their terms alone, then no further attempts would be made to assist me regarding this matterWhile the repair did get done, I was still without my laptop for nearly a week despite paying for "next business day" serviceI have no plan in the future to purchase anything from Dell since they have proven they have a very low opinion of their customers and their guarantees of "premium support" and next business day service cannot be taken at face value due to the incompetence from technical support Regards, [redacted] ***
Revdex.com Complaint ID: Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund for the return of the Dell Inspiron laptop computer [redacted] sent by email the Credit Memo showing Ms***’s Visa Card has been credited in full We certainly do apologize for any crediting delay there may have been and for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , has contacted him and respectfully denied his request for a refund [redacted] offered, per the term and conditions of the Dell Limited Warranty, technical assistance with installing MS Office and additional technical support, as necessaryMr [redacted] declined the assistance [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: This company name Dell refuses to issue a credit, refund or exchangeThis is unacceptable for a defective unitThis unit was sent in and was not repair only the Opertating system was wipe I personnallly spend hours over the phone with a technical repto resovle issue because dell refused over , and over again to issue a return ticket or a refund of productDell mislead me to believe that the issue would be resolve over the phone , basic tactics to stall for time to run out on a returnMutli online chats were done as wellDell tech support and customer service international team would not return or issue a ticket for repair durning the thirty day period claiming software issueDell is a company that handles there customers as hostage until they recieve want they want Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: they are still trying to fix my computerthey have a del tech coming out to my houseI have a lot of problems so I hoping this time it will be fixedI just have to wait and see what happens to my computerI say this because every time I speak to someone they say my problem is fixed but never is Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted her and requested documentation to process the request, however; Ms [redacted] declined to provide the documentation [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received their order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product return and a couponOur records show that a credit for order# [redacted] has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] contacted the customer about the sale experienceThe representative has noted his feedback and made the correct department aware of the situationThe representative confirmed the system the customer received is working as designed and the customer has no further concernsIf the customer has any further concerns in regards to this matter that he contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problems and confirmed the credit has already posted to the accountWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be processed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he wants him to close the case since the customer has found a solution Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMr [redacted] expressed dissatisfaction with Dell’s response and wants a new computer exchange or a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback providedOut of fairness to Dell customers who purchase warranty extensions, Dell will not offer to provide a warranty extension as a concessionAs previously indicated, since the date of the original submission, a Dell representative contacted Mr [redacted] and offered support per the terms of Dell’s Limited Hardware Warranty which Mr [redacted] declinedDell’s stance in this matter remains unchanged, and no further attempt will be made to reach Mr [redacted] regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredShould he reconsider, we ask that Mr [redacted] contact our representative within ten (10) days from the date of this responseSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Mr [redacted] is in a department that basically does not act on complaints in the traditional customer service senseHis department exists to stonewall legitimate complaints in order be able to report to organizations like the Revdex.com that they indeed did respond but didn't feel that the complaint was legitimateHis offer did not even equal half of what I paid a local computer repair to get the computer up and running againKeep in mind at the time that the computer was blocked, his tech refused to take us up on my request to take the computer back for Dell to repair and try to retrieve my stepson's dataAlso keep in mind the computer was a top of the line laptop priced at $that was about WEEKS OLDWhy would I accept a $gift card to buy something from a company that had treated me so poorlyMr [redacted] sense of logic is at best damaged Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: after testing the unit, Microsoft Edge (pre-installed) remains to be the problem for any internet activity I have to use google chrome for my search engine now I am not sure yet as to how it effects the Cortana program Also, due to the unrealistic amount of problems, time away from work and on the phone, multiple times sending in the computer, there still has not been a resolution to compensation for this Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA new representative will be assigned to the case due to the feedback providedThe records do indicate that a return was authorized with prepaid shipping labels issued on 2/10/The representative will follow up to confirm receipt of the return labels and explain the credit processSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] followed up with Mr [redacted] confirming receipt of the repaired systemThe representative requested he test the system performance the follow up calls to Mr [redacted] were left unansweredWe remain available to assist if neededSincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative will be contacting the customer back to offer a couple of optionsThe customer may contact the representative by emailing at [redacted] @Dell.com for any further assistanceAdvanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The 5% discount offered is not a fair remedy to my complaint I have perfectly functioning printer and Dell refuses to provide an alternative other then to "go purchase a new printer" which is $for a comparable model Given its size and financial resources, Dell should develop the drivers necessary for these printers to work If not, a reasonable and realistic discount should be provided to customers who have equipment that is not functional due to advances in technology Even with an equitable discount, the company will still turn a profit on the transaction This printer has worked with windows versions XP, Vista, 7, and Drives were developed for those versions More importantly, the customer service at Dell was unacceptable When the representative could not help me, I asked to have the case escalated and I was given an email address to which I sent many emails and delivery receipts were received for each one No response has yet to be received No information has been provided to contact customer relations I would like communicate with leaders of the company to explain to them that their decision to discontinue support on these once expensive printers is unfair and a major inconvenience to the loyal customers of their products A simple response to one of my email would probably have been sufficient Unfortunately I will now have to go out a purchase a new expensive printer and throw out my perfectly functioning printer Dell should not only be ashamed of themselves for not keeping up with technology, but also for failing to provide the basic customer service that they claim is the cornerstone of their company This claim will likely disappear into the dark doldrums of nothingness, but I do hope that over time, as people see through the vale of quality customer relations, and start to take action, Dell will begin to change their policies and start to respect the customers that are the reason they are where they are today Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is partially satisfactory to me It was made very clear to me in the course of the conversation that under no circumstances would I be permitted to speak with a representative in North AmericaIn fact, the representative made the accusation that there was "something wrong" with me for wanting to speak to someone in North America instead of trying to address the problem while communicating cross-culturallyThe representative was able to resolve the issue and make some compensation for the incompetence I encountered, but I basically felt like I was being bullied into a resolution throughout the entire processIt was made clear to me that if I did not accept compensation on their terms alone, then no further attempts would be made to assist me regarding this matterWhile the repair did get done, I was still without my laptop for nearly a week despite paying for "next business day" serviceI have no plan in the future to purchase anything from Dell since they have proven they have a very low opinion of their customers and their guarantees of "premium support" and next business day service cannot be taken at face value due to the incompetence from technical support Regards, [redacted] ***
Revdex.com Complaint ID: Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund for the return of the Dell Inspiron laptop computer [redacted] sent by email the Credit Memo showing Ms***’s Visa Card has been credited in full We certainly do apologize for any crediting delay there may have been and for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , has contacted him and respectfully denied his request for a refund [redacted] offered, per the term and conditions of the Dell Limited Warranty, technical assistance with installing MS Office and additional technical support, as necessaryMr [redacted] declined the assistance [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because: This company name Dell refuses to issue a credit, refund or exchangeThis is unacceptable for a defective unitThis unit was sent in and was not repair only the Opertating system was wipe I personnallly spend hours over the phone with a technical repto resovle issue because dell refused over , and over again to issue a return ticket or a refund of productDell mislead me to believe that the issue would be resolve over the phone , basic tactics to stall for time to run out on a returnMutli online chats were done as wellDell tech support and customer service international team would not return or issue a ticket for repair durning the thirty day period claiming software issueDell is a company that handles there customers as hostage until they recieve want they want Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: they are still trying to fix my computerthey have a del tech coming out to my houseI have a lot of problems so I hoping this time it will be fixedI just have to wait and see what happens to my computerI say this because every time I speak to someone they say my problem is fixed but never is Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , contacted her and requested documentation to process the request, however; Ms [redacted] declined to provide the documentation [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received their order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product return and a couponOur records show that a credit for order# [redacted] has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] contacted the customer about the sale experienceThe representative has noted his feedback and made the correct department aware of the situationThe representative confirmed the system the customer received is working as designed and the customer has no further concernsIf the customer has any further concerns in regards to this matter that he contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problems and confirmed the credit has already posted to the accountWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be processed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he wants him to close the case since the customer has found a solution Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMr [redacted] expressed dissatisfaction with Dell’s response and wants a new computer exchange or a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback providedOut of fairness to Dell customers who purchase warranty extensions, Dell will not offer to provide a warranty extension as a concessionAs previously indicated, since the date of the original submission, a Dell representative contacted Mr [redacted] and offered support per the terms of Dell’s Limited Hardware Warranty which Mr [redacted] declinedDell’s stance in this matter remains unchanged, and no further attempt will be made to reach Mr [redacted] regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredShould he reconsider, we ask that Mr [redacted] contact our representative within ten (10) days from the date of this responseSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Mr [redacted] is in a department that basically does not act on complaints in the traditional customer service senseHis department exists to stonewall legitimate complaints in order be able to report to organizations like the Revdex.com that they indeed did respond but didn't feel that the complaint was legitimateHis offer did not even equal half of what I paid a local computer repair to get the computer up and running againKeep in mind at the time that the computer was blocked, his tech refused to take us up on my request to take the computer back for Dell to repair and try to retrieve my stepson's dataAlso keep in mind the computer was a top of the line laptop priced at $that was about WEEKS OLDWhy would I accept a $gift card to buy something from a company that had treated me so poorlyMr [redacted] sense of logic is at best damaged Regards, [redacted]