Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received their order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This company name Dell refuses to issue a credit, refund or exchangeThis is unacceptable for a defective unitThis unit was sent in and was not repair only the Opertating system was wipe I personnallly spend hours over the phone with a technical repto resovle issue because dell refused over , and over again to issue a return ticket or a refund of productDell mislead me to believe that the issue would be resolve over the phone , basic tactics to stall for time to run out on a returnMutli online chats were done as wellDell tech support and customer service international team would not return or issue a ticket for repair durning the thirty day period claiming software issueDell is a company that handles there customers as hostage until they recieve want they want Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be processed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the represnitive said that they would be looking into a possible replacement system if inventory became availableHowever it seems they left that out of the Revdex.com responseWill be calling the Revdex.com to inquire about a few things Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order(s) and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that all the necessary credits have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was offeredShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer repaired at the depot and it has been returned to them Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The fault on my laptop was caused by Dell's defective updateDell was unable to fix this in spite of payment which is why the refund was appropriateHowever, I had to pay a 3rd party over $to fix what Dell was unable to doHence my rejection of their responseI am still out of pocket by over $600+ and have a laptop that might still crash again Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Mr [redacted] is in a department that basically does not act on complaints in the traditional customer service senseHis department exists to stonewall legitimate complaints in order be able to report to organizations like the Revdex.com that they indeed did respond but didn't feel that the complaint was legitimateHis offer did not even equal half of what I paid a local computer repair to get the computer up and running againKeep in mind at the time that the computer was blocked, his tech refused to take us up on my request to take the computer back for Dell to repair and try to retrieve my stepson's dataAlso keep in mind the computer was a top of the line laptop priced at $that was about WEEKS OLDWhy would I accept a $gift card to buy something from a company that had treated me so poorlyMr [redacted] sense of logic is at best damaged Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: after testing the unit, Microsoft Edge (pre-installed) remains to be the problem for any internet activity I have to use google chrome for my search engine now I am not sure yet as to how it effects the Cortana program Also, due to the unrealistic amount of problems, time away from work and on the phone, multiple times sending in the computer, there still has not been a resolution to compensation for this Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] followed up with Mr [redacted] confirming receipt of the repaired systemThe representative requested he test the system performance the follow up calls to Mr [redacted] were left unansweredWe remain available to assist if neededSincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyOur representative also confirmed that all the technical issues have been resolvedPlease note that as a gesture of goodwill and in the interest of customer satisfaction, Mr [redacted] was provided an external hard driveHis request for any additional compensation or free warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund for the return of the Dell Inspiron laptop computer [redacted] sent by email the Credit Memo showing Ms***’s Visa Card has been credited in full We certainly do apologize for any crediting delay there may have been and for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , dispatched depot service and our records indicate the repairs have been completed and the system returned to Mr***We regret any dissatisfaction Mr [redacted] may have experienced and [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding the unresolved screen issuesThe Dell representative [redacted] will be following up with the customer to determine a final resolutionIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] contacted the customer about the sale experienceThe representative has noted his feedback and made the correct department aware of the situationThe representative confirmed the system the customer received is working as designed and the customer has no further concernsIf the customer has any further concerns in regards to this matter that he contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMr [redacted] expressed dissatisfaction with Dell’s response and wants a new computer exchange or a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback providedOut of fairness to Dell customers who purchase warranty extensions, Dell will not offer to provide a warranty extension as a concessionAs previously indicated, since the date of the original submission, a Dell representative contacted Mr [redacted] and offered support per the terms of Dell’s Limited Hardware Warranty which Mr [redacted] declinedDell’s stance in this matter remains unchanged, and no further attempt will be made to reach Mr [redacted] regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredShould he reconsider, we ask that Mr [redacted] contact our representative within ten (10) days from the date of this responseSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problems and confirmed the credit has already posted to the accountWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , has contacted him and respectfully denied his request for a refund [redacted] offered, per the term and conditions of the Dell Limited Warranty, technical assistance with installing MS Office and additional technical support, as necessaryMr [redacted] declined the assistance [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer has received their order Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: This company name Dell refuses to issue a credit, refund or exchangeThis is unacceptable for a defective unitThis unit was sent in and was not repair only the Opertating system was wipe I personnallly spend hours over the phone with a technical repto resovle issue because dell refused over , and over again to issue a return ticket or a refund of productDell mislead me to believe that the issue would be resolve over the phone , basic tactics to stall for time to run out on a returnMutli online chats were done as wellDell tech support and customer service international team would not return or issue a ticket for repair durning the thirty day period claiming software issueDell is a company that handles there customers as hostage until they recieve want they want Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be processed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at [redacted] @Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the represnitive said that they would be looking into a possible replacement system if inventory became availableHowever it seems they left that out of the Revdex.com responseWill be calling the Revdex.com to inquire about a few things Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order(s) and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that all the necessary credits have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was offeredShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer repaired at the depot and it has been returned to them Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The fault on my laptop was caused by Dell's defective updateDell was unable to fix this in spite of payment which is why the refund was appropriateHowever, I had to pay a 3rd party over $to fix what Dell was unable to doHence my rejection of their responseI am still out of pocket by over $600+ and have a laptop that might still crash again Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Mr [redacted] is in a department that basically does not act on complaints in the traditional customer service senseHis department exists to stonewall legitimate complaints in order be able to report to organizations like the Revdex.com that they indeed did respond but didn't feel that the complaint was legitimateHis offer did not even equal half of what I paid a local computer repair to get the computer up and running againKeep in mind at the time that the computer was blocked, his tech refused to take us up on my request to take the computer back for Dell to repair and try to retrieve my stepson's dataAlso keep in mind the computer was a top of the line laptop priced at $that was about WEEKS OLDWhy would I accept a $gift card to buy something from a company that had treated me so poorlyMr [redacted] sense of logic is at best damaged Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: after testing the unit, Microsoft Edge (pre-installed) remains to be the problem for any internet activity I have to use google chrome for my search engine now I am not sure yet as to how it effects the Cortana program Also, due to the unrealistic amount of problems, time away from work and on the phone, multiple times sending in the computer, there still has not been a resolution to compensation for this Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative [redacted] followed up with Mr [redacted] confirming receipt of the repaired systemThe representative requested he test the system performance the follow up calls to Mr [redacted] were left unansweredWe remain available to assist if neededSincerely, Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyOur representative also confirmed that all the technical issues have been resolvedPlease note that as a gesture of goodwill and in the interest of customer satisfaction, Mr [redacted] was provided an external hard driveHis request for any additional compensation or free warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been instrumental in assisting the customer in receiving a full refund for the return of the Dell Inspiron laptop computer [redacted] sent by email the Credit Memo showing Ms***’s Visa Card has been credited in full We certainly do apologize for any crediting delay there may have been and for any frustration this matter may have caused our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , dispatched depot service and our records indicate the repairs have been completed and the system returned to Mr***We regret any dissatisfaction Mr [redacted] may have experienced and [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding the unresolved screen issuesThe Dell representative [redacted] will be following up with the customer to determine a final resolutionIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative [redacted] contacted the customer about the sale experienceThe representative has noted his feedback and made the correct department aware of the situationThe representative confirmed the system the customer received is working as designed and the customer has no further concernsIf the customer has any further concerns in regards to this matter that he contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmissionMr [redacted] expressed dissatisfaction with Dell’s response and wants a new computer exchange or a free warranty extension We regret any dissatisfaction he may have experienced and appreciate the feedback providedOut of fairness to Dell customers who purchase warranty extensions, Dell will not offer to provide a warranty extension as a concessionAs previously indicated, since the date of the original submission, a Dell representative contacted Mr [redacted] and offered support per the terms of Dell’s Limited Hardware Warranty which Mr [redacted] declinedDell’s stance in this matter remains unchanged, and no further attempt will be made to reach Mr [redacted] regarding this matterOur representative remains available to discuss this matter however there will be no change in the resolution offeredShould he reconsider, we ask that Mr [redacted] contact our representative within ten (10) days from the date of this responseSincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer apologized for the problems and confirmed the credit has already posted to the accountWe remain available to assist the customer if there are any further concerns the representative can be reached by email at [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, [redacted] , has contacted him and respectfully denied his request for a refund [redacted] offered, per the term and conditions of the Dell Limited Warranty, technical assistance with installing MS Office and additional technical support, as necessaryMr [redacted] declined the assistance [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***