Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative processed depot service which was completed on February 15th, Our representative also followwith Mr [redacted] to confirm resolutionHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his order was cancelled due to issues with Paypal and not Dell [redacted] did offer the customer the TV for the same price but the gift card promotion has since expired and denied any request for it Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the discount that I was supposed to receive as a result of where I work ( [redacted] ) is not a discount that applies to some products, and not othersThe rep that called me never said that actually, so the person responding to the Revdex.com complaint and the rep I spoke with are not even the same personThis only supports my previous statements about how incompetent DELL is, once againI was told that my place of employment had an arrangement where any purchases I made with DELL I would receive a discountI do not know how I could spell this out for your company any betterI have repeated this statement times in the past two monthsIf you are choosing to not make this right, then don't worry I do not expect anything moreWhy don't you just take your product back, give me a full refund, and we can be done hereI will be MOST satisfied thenI cannot believe your customer service is really THIS bad - it's worth laughing at, at this pointI would like the discount that is due to me at the VERY least, plus a premium for DELL dragging this issue out, unnecessarily for almost months (since I first raised issues about this a few days after my order was placed when I realized the discount was in fact NOT in the price I was billed, according to my confirmation email)Also, the rep DID NOT OFFER ME A GIFT CARDHe offered me a promo for a future purchase - as if I would ever buy ANYTHING from DELL ever again hahaDELL is terrible at handling claims, you still can't even get the discount I'm due correct after months and can't even get your Revdex.com responses in line with what your rep told meUnbelievable Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I was not satisfied with the conversation with the Dell representativeFurthermore I emailed him questions on 12/22/following our conversation asking about how long the return process took, etcTo date I have not heard from him and the email was sent at 4:22PM that dayThe Dell representative would NOT listen to any of the documentation I stated I have, including an online chat from a Dell rep stating he agreed I was missing the itemsI also have an online chat stating no restocking feeI wanted to verify this with the Dell rep who phone me and asked that in the email I sent 12/and I have gotten no responseThe UPS tracking shows the item was received by Dell 12/23/Nothing has been received by me stating it was received, is being processed for a return or what the amount isThis matter will be resolved once the full $credit appears on my statement and I receive acknowledgement from Dell that the return has been received and my card creditedIf needed I have the online chats to verify the information I stated (no restock fee and rep agreeing I was missing items)Also I have the email sent to the Dell Rep.The Dell rep also would not believe a phone call I had when a Dell employee admitted they did a bait and switch on my Xbox One [redacted]
Complaint: [redacted] I am rejecting this response because:Mr [redacted] returned my email (see the attached) to say that his name was provided to you in error by Dell I was referred to another party at Dell While my issue is not resolved, feel free to close the case Thank you [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterOur records show that all the necessary credits for order# [redacted] have been posted to the original forms of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe first contact the customer made to Dell was to state that the LCD was crackedAt that time the customer was advised that a cracked LCD is not considered a manufacture defect but would fall under accidental damageAt that time the customer was provided a quote for serviceSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”If the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I haven't received a refund for the TV I returned on my credit card or the $gift card that I used to purchase itI'm out for $plus due to Dell's delays and incompetenceI'm very sick of waiting for a real resolution to the dozens of hours I've spent trying to get compensated Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] assisted in getting all new cards issued and confirmed receiptThe representative also confirmed that these are prepaid gift cards so no expiration date appliesPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me it is better solution if Dell Finance could refund the credit but anyway, the Gift Card as Credit is acceptable given the delay so long in delivery of Credit Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and paid Dell Premium Support [redacted] Our representative also confirmed Dell printer functionalityHis request for free premium support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The fault on my laptop was caused by Dell's defective updateDell was unable to fix this in spite of payment which is why the refund was appropriateHowever, I had to pay a 3rd party over $to fix what Dell was unable to doHence my rejection of their responseI am still out of pocket by over $600+ and have a laptop that might still crash again Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order(s) and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that all the necessary credits have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was offeredShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyOur representative also confirmed that all the technical issues have been resolvedPlease note that as a gesture of goodwill and in the interest of customer satisfaction, Mr [redacted] was provided an external hard driveHis request for any additional compensation or free warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer repaired at the depot and it has been returned to them Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding the unresolved screen issuesThe Dell representative [redacted] will be following up with the customer to determine a final resolutionIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , dispatched depot service and our records indicate the repairs have been completed and the system returned to Mr***We regret any dissatisfaction Mr [redacted] may have experienced and [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Today’s Date: 03/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customer has advised the agent the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, Shawn, is continuing to work with the customer and our credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative by e-mail at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAfter further review, our representative processed depot service which was completed on February 15th, Our representative also followwith Mr [redacted] to confirm resolutionHis request for replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] explained to the customer his order was cancelled due to issues with Paypal and not Dell [redacted] did offer the customer the TV for the same price but the gift card promotion has since expired and denied any request for it Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the discount that I was supposed to receive as a result of where I work ( [redacted] ) is not a discount that applies to some products, and not othersThe rep that called me never said that actually, so the person responding to the Revdex.com complaint and the rep I spoke with are not even the same personThis only supports my previous statements about how incompetent DELL is, once againI was told that my place of employment had an arrangement where any purchases I made with DELL I would receive a discountI do not know how I could spell this out for your company any betterI have repeated this statement times in the past two monthsIf you are choosing to not make this right, then don't worry I do not expect anything moreWhy don't you just take your product back, give me a full refund, and we can be done hereI will be MOST satisfied thenI cannot believe your customer service is really THIS bad - it's worth laughing at, at this pointI would like the discount that is due to me at the VERY least, plus a premium for DELL dragging this issue out, unnecessarily for almost months (since I first raised issues about this a few days after my order was placed when I realized the discount was in fact NOT in the price I was billed, according to my confirmation email)Also, the rep DID NOT OFFER ME A GIFT CARDHe offered me a promo for a future purchase - as if I would ever buy ANYTHING from DELL ever again hahaDELL is terrible at handling claims, you still can't even get the discount I'm due correct after months and can't even get your Revdex.com responses in line with what your rep told meUnbelievable Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] I was not satisfied with the conversation with the Dell representativeFurthermore I emailed him questions on 12/22/following our conversation asking about how long the return process took, etcTo date I have not heard from him and the email was sent at 4:22PM that dayThe Dell representative would NOT listen to any of the documentation I stated I have, including an online chat from a Dell rep stating he agreed I was missing the itemsI also have an online chat stating no restocking feeI wanted to verify this with the Dell rep who phone me and asked that in the email I sent 12/and I have gotten no responseThe UPS tracking shows the item was received by Dell 12/23/Nothing has been received by me stating it was received, is being processed for a return or what the amount isThis matter will be resolved once the full $credit appears on my statement and I receive acknowledgement from Dell that the return has been received and my card creditedIf needed I have the online chats to verify the information I stated (no restock fee and rep agreeing I was missing items)Also I have the email sent to the Dell Rep.The Dell rep also would not believe a phone call I had when a Dell employee admitted they did a bait and switch on my Xbox One [redacted]
Complaint: [redacted] I am rejecting this response because:Mr [redacted] returned my email (see the attached) to say that his name was provided to you in error by Dell I was referred to another party at Dell While my issue is not resolved, feel free to close the case Thank you [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsThe representative worked with our account verification team to resolve this matterOur records show that all the necessary credits for order# [redacted] have been posted to the original forms of payment, which should reflect on her next billing statementOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe first contact the customer made to Dell was to state that the LCD was crackedAt that time the customer was advised that a cracked LCD is not considered a manufacture defect but would fall under accidental damageAt that time the customer was provided a quote for serviceSincerely, Advanced Resolution Group INC# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedpolicy“ As is messaged throughout Dell's web site, promotional offers are subject to availability and may change at any time without prior noticePer Dell policy, Dell will not provide a promotionally priced computer once the promotion has ended”If the customer has any further concerns we request they email the representative at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I haven't received a refund for the TV I returned on my credit card or the $gift card that I used to purchase itI'm out for $plus due to Dell's delays and incompetenceI'm very sick of waiting for a real resolution to the dozens of hours I've spent trying to get compensated Regards, [redacted]
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] assisted in getting all new cards issued and confirmed receiptThe representative also confirmed that these are prepaid gift cards so no expiration date appliesPlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me it is better solution if Dell Finance could refund the credit but anyway, the Gift Card as Credit is acceptable given the delay so long in delivery of Credit Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and paid Dell Premium Support [redacted] Our representative also confirmed Dell printer functionalityHis request for free premium support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The fault on my laptop was caused by Dell's defective updateDell was unable to fix this in spite of payment which is why the refund was appropriateHowever, I had to pay a 3rd party over $to fix what Dell was unable to doHence my rejection of their responseI am still out of pocket by over $600+ and have a laptop that might still crash again Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with communication and processing expectations for their Dell order(s) and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterOur records indicate that all the necessary credits have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was offeredShould Mr [redacted] have any additional concerns regarding this case, he can reach out to our representative at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyOur representative also confirmed that all the technical issues have been resolvedPlease note that as a gesture of goodwill and in the interest of customer satisfaction, Mr [redacted] was provided an external hard driveHis request for any additional compensation or free warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has had the customer’s computer repaired at the depot and it has been returned to them Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell in response to your Revdex.com rebuttal regarding the unresolved screen issuesThe Dell representative [redacted] will be following up with the customer to determine a final resolutionIf the customer has any future concerns please have the customer contact the representative by email at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative, [redacted] , dispatched depot service and our records indicate the repairs have been completed and the system returned to Mr***We regret any dissatisfaction Mr [redacted] may have experienced and [redacted] remains available and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Today’s Date: 03/14/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the customer has advised the agent the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dell representative, Shawn, is continuing to work with the customer and our credit verification department to resolve this matterShould the customer have any additional concerns regarding this case, they can reach out to our representative by e-mail at [redacted] @Dell.com