Complaint: [redacted] I am rejecting this response because: Although it satisfied the request of establishing payment the other requests were to allow me to pay off the balance in full minus any additional fees and then removal of any credit consequences as well as removal from the DFS system altogetherThe three other requests were not satisfied Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The printer I bought was advertised that it could scan up to fifty pages through the document feederThis was exactly what I wantedIt did not say, however, that when scanning the fifty pages, you could do nothing with themI had expected to be able to take those fifty pages and make a document out of them to attach to an emailThe fifty pages became fifty documents, much too large to attach to anythingI call this deceptive advertisingI paid $for this printerPrinters are a lot less expensive, but I relied on the Dell name and the fact that the printer would do exactly what it promisedDell will not give me the software I need to obtain the results I wantFor the $price I paid, I should have received the appropriate softwareI know there is software out there to accomplish what I needI believe it is Dell's responsibility to supply that software with their equipment.I do not accept Dell's reluctance to stand by their equipment and to wash their hands of any responsibility Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a partial account credit for order# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case she has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problemsThe representative confirmed receipt of the ordersThe representative expedited the credit process and confirmed it has postedPlease have the customer contact the representative by email [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a digital cable solution for his monitor We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate cables have been sent to the customer and he is able to connect his monitor with a VGA cable, however he is unable to use the HDMI cable sent because the connector to the computer is a Display Port and Dell does not have an adaptor that will make the HDMI cable compatible The customer has been told if he can locate the adaptor locally, we will reimburse him once a copy of the receipt is forwarded to our representative or alternatively, he may return the monitor or computer for a refund to the original form of payment Should the customer want to accept either of our representative’s offers, we ask that he contact the representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is still assisting the customer in an attempt to reach final resolution Our representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] Our representative, ***, contacted Dr [redacted] and processed a return for creditOur records indicate the credit has been applied to the original form of paymentDr [redacted] has not responded to subsequent contact attempts and we regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that a partial credit for order# [redacted] has been processedFurthermore, our representative requested details related to additional gift card(s) in question; however, Ms [redacted] elected not to respond with the required detailsHer request for any additional credits or gift cards was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDell cut a check on 5/and overnighted I received today 5/ Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative confirmed the order shipped and authorized the refundThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc Complaint
Today’s Date: 11/03/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, Susan, has been assigned to this case and has reached out to the customer, [redacted] to address the contents of their correspondenceAt this time the agent has addressed the customers concerns involving a previous and a new Dell orderWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the order was being delayed due to product availability issuesOur representative worked with the order verification department to resolve this matterOur records show the order number [redacted] has been delivered to Mr [redacted] on January 19, under FedEx tracking number [redacted] Our representative also followto confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Executive support team member accepted their failure of misleading information regarding my refund of my item and still not willing to issue me a refundI told the representative that I got several emails regarding my return of the item that I would get the full refund back including the expired gift cardIn knowing so I went ahead and returned the item, and when I got my refundit was only for the amount charged to the credit card and nothing from the gift cardI explained to the support team member [redacted] that I was only going to return the item because one of the Resolution department member said so in an email I received during the refund process which took months leading to the expiration of my gift cardThey took my item back pretty much for free minus the $refunded back to my card from their misleading refund departmentI quoted to [redacted] "so you guys are pretty much taking the item back for free even though I your refund department give me misleading and non accurate information?", and he said "yes, i'm sorry"If you thing that is great customer service from a huge corporate company, than there is nothing more I can say Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because: The camcorder still does not work properlyThe picture quality is still blurry, not clear and it has a lot of static in the recording Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAs we have explained to the customer that he will need to contact American Express and explain about the returnAmerican Express will have to determine if they wish to reissue the certificate/couponBecause it was a coupon there are no funds for Dell to returnWe have included a link for the customers’ convenience about his American Express reward points [redacted] At this time Dell considers this issue closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It would have been nice to have an apology, however, I learned my lesson I am never buying anything from Dell again! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell representative has said they will refund the whole amount of this purchase which would leave me with a $balance on my Dell financial accountMost of the balance has been refunded although Dell has failed to refund the entire amount leaving me with a current balance of $I will not accept the business response until this is settled Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The response from Dell is laughableWhere do I start? As I have been saying all along, I doubt that we have been dealing with any high level people at Dell, which is further evidenced by the fact that the respondent isn't even capable of creating a proper sentenceWould anyone in Dell corporate or from the so called Advanced Resolution Group really say "This matter has been previously addressed this matter"? Secondly, Dell is lying to you and me right now, as they have historically, by claiming that they issued a credit in the amount of $They absolutely did not! I just went to my bank website and the only transaction there with Dell is the $chargeThis does not surprise me since Dell lied about the item I ordered being in stock, and that lie along with the lack of follow up and communication is what resulted in not receiving this item on timeThey can quote delivery timeframes all they want and try to reference things I have said, if they think that it helps them, but the truth of the matter regarding delivery is the following: The item would have arrived before Christmas if it wasn't backorderedHow do I know this, because the item arrived only one business day after Christmas even though it was backorderedThe time that the package was in the carrier's possession was such that if it was in stock and they would have sent it out within a couple of days, it would have arrived business days before ChristmasWhat this person we are dealing with doesn't understand or is unwilling to admit is that I sat here for days waiting to get my shipment confirmation email and after days, I had to call them to find out that it was backorderedThis is exactly how they treat all their customers all the timeThey can continue to do this and to lie, like they are right now, because nobody holds them accountableThey also make these ridiculous claims that they can't convert gift card money to credit card money which is completely ludicrousRetailers have many, many ways to fix their problems if they cared toThey could issue a credit to the credit card on file, they could offer the victim free merchandise, or they could simply give the person another gift cardI wouldn't use it, as you might imagine, but I might give it to some poor unsuspecting victimMaybe I would think of the person I like even less than Dell and give it to themSo, we now can see clearly where they have lied to me and also how they don't care if I am a satisfied customer or notHaving been a high level manager in a Fortune Company, I can tell you that if the person we are dealing with worked for me, they would have been terminatedThis is part of the reason that I do not believe we are dealing with anyone from corporateSo here is where we areDell thinks that the $credit that they lied about issuing me is enough and again that is no surpriseThey also claim that can't do anything, which actually means they won't do anythingThey claim that we are dealing with the Advanced Resolution Group, which based on their grammar can't be possible unless that group has been outsourced to Mumbai too, and they claim that they will not change their mind about the resolution offered which is zeroI ask you at the Revdex.com, exactly what did they offer and what did they resolve? That only leaves me with what I stated up frontI clearly mentioned these things, so that Dell wasn't blindsided by them and so these people we are dealing with would have an opportunity to avoid itTrue to form, they have no concernNow I will collect all the correspondence here, add that to the email string, which was basically all my inquiries and Dell's one response saying "It's Backordered" and I will craft a letter to the corporate officeIt's going to the CEO and I am going to send it certified mail with a return receipt with signature requirementWe will see exactly who at Dell knows what and if corporate is directing these folks to step on customers or if this is news to themAfter that, the thing that Dell will be least happy about is the forumsThis case, along with the equally awful previous experiences will be spelled out in detail in every forum that a potential customer might frequentI am now retired and I have so much free time that this quest might just be my new hobbyThey stand to lose quite a bit as I am registered on hundreds of forumsThis will undoubtedly have an impact on their business although they probably won't know why and maybe not even care whyThe facts and only the facts need to be shared and companies like this who try to throw their weight around, only wanting to collect the money, need to feel the consequences of their actions
Complaint: [redacted] I am rejecting this response because:The representative that I have been dealing with offered me a machine that was a downgrade from the machine I currently have Dell seems to be trying to get away with the minimum it can get away with to replace the machine When I told him that the machine was not acceptable (it was pounds heavier than current machine), he told me that my current machine was discontinue and that he could put in a request for a laptop As far as I know, this request is still pending, so I am surprised by this correspondence As discussed with the representative, I would like him to live up to his promise of replacing with a comparable machine - both in weight and capability
Complaint: [redacted] I am rejecting this response because: I do appreciate dell giving me an exchange and even upgrading me, but with this upgrade came with problemsThis is my 3rd Alienware and I'm still receiving problemsThis leaves me very disappointed customer as I was promised to get a fully working computer which I still have not received from Dell to only get problems as listed with the pictures above since day one using the laptopAt this point I honestly don't want to even own Alienware anymoreThis is causing me stress and pain because I planned on having this computer for college and for my own personal useFor all the troubles I have been through can I please have a refund because you guys haven't fulfilled your promise and I realized I'm only going to keep having problems with Dell as I still am an upset customer since December 17,Thank you in advance a refund would be the best choice since this will never be resolved for me Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Although it satisfied the request of establishing payment the other requests were to allow me to pay off the balance in full minus any additional fees and then removal of any credit consequences as well as removal from the DFS system altogetherThe three other requests were not satisfied Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: The printer I bought was advertised that it could scan up to fifty pages through the document feederThis was exactly what I wantedIt did not say, however, that when scanning the fifty pages, you could do nothing with themI had expected to be able to take those fifty pages and make a document out of them to attach to an emailThe fifty pages became fifty documents, much too large to attach to anythingI call this deceptive advertisingI paid $for this printerPrinters are a lot less expensive, but I relied on the Dell name and the fact that the printer would do exactly what it promisedDell will not give me the software I need to obtain the results I wantFor the $price I paid, I should have received the appropriate softwareI know there is software out there to accomplish what I needI believe it is Dell's responsibility to supply that software with their equipment.I do not accept Dell's reluctance to stand by their equipment and to wash their hands of any responsibility Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a partial account credit for order# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case she has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problemsThe representative confirmed receipt of the ordersThe representative expedited the credit process and confirmed it has postedPlease have the customer contact the representative by email [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a digital cable solution for his monitor We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate cables have been sent to the customer and he is able to connect his monitor with a VGA cable, however he is unable to use the HDMI cable sent because the connector to the computer is a Display Port and Dell does not have an adaptor that will make the HDMI cable compatible The customer has been told if he can locate the adaptor locally, we will reimburse him once a copy of the receipt is forwarded to our representative or alternatively, he may return the monitor or computer for a refund to the original form of payment Should the customer want to accept either of our representative’s offers, we ask that he contact the representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
A Dell representative is still assisting the customer in an attempt to reach final resolution Our representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] Our representative, ***, contacted Dr [redacted] and processed a return for creditOur records indicate the credit has been applied to the original form of paymentDr [redacted] has not responded to subsequent contact attempts and we regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that a partial credit for order# [redacted] has been processedFurthermore, our representative requested details related to additional gift card(s) in question; however, Ms [redacted] elected not to respond with the required detailsHer request for any additional credits or gift cards was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDell cut a check on 5/and overnighted I received today 5/ Regards, [redacted] ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative confirmed the order shipped and authorized the refundThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc Complaint
Today’s Date: 11/03/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, Susan, has been assigned to this case and has reached out to the customer, [redacted] to address the contents of their correspondenceAt this time the agent has addressed the customers concerns involving a previous and a new Dell orderWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the order was being delayed due to product availability issuesOur representative worked with the order verification department to resolve this matterOur records show the order number [redacted] has been delivered to Mr [redacted] on January 19, under FedEx tracking number [redacted] Our representative also followto confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Executive support team member accepted their failure of misleading information regarding my refund of my item and still not willing to issue me a refundI told the representative that I got several emails regarding my return of the item that I would get the full refund back including the expired gift cardIn knowing so I went ahead and returned the item, and when I got my refundit was only for the amount charged to the credit card and nothing from the gift cardI explained to the support team member [redacted] that I was only going to return the item because one of the Resolution department member said so in an email I received during the refund process which took months leading to the expiration of my gift cardThey took my item back pretty much for free minus the $refunded back to my card from their misleading refund departmentI quoted to [redacted] "so you guys are pretty much taking the item back for free even though I your refund department give me misleading and non accurate information?", and he said "yes, i'm sorry"If you thing that is great customer service from a huge corporate company, than there is nothing more I can say Regards, [redacted] **
Complaint: [redacted] I am rejecting this response because: The camcorder still does not work properlyThe picture quality is still blurry, not clear and it has a lot of static in the recording Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAs we have explained to the customer that he will need to contact American Express and explain about the returnAmerican Express will have to determine if they wish to reissue the certificate/couponBecause it was a coupon there are no funds for Dell to returnWe have included a link for the customers’ convenience about his American Express reward points [redacted] At this time Dell considers this issue closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It would have been nice to have an apology, however, I learned my lesson I am never buying anything from Dell again! Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:Dell representative has said they will refund the whole amount of this purchase which would leave me with a $balance on my Dell financial accountMost of the balance has been refunded although Dell has failed to refund the entire amount leaving me with a current balance of $I will not accept the business response until this is settled Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: The response from Dell is laughableWhere do I start? As I have been saying all along, I doubt that we have been dealing with any high level people at Dell, which is further evidenced by the fact that the respondent isn't even capable of creating a proper sentenceWould anyone in Dell corporate or from the so called Advanced Resolution Group really say "This matter has been previously addressed this matter"? Secondly, Dell is lying to you and me right now, as they have historically, by claiming that they issued a credit in the amount of $They absolutely did not! I just went to my bank website and the only transaction there with Dell is the $chargeThis does not surprise me since Dell lied about the item I ordered being in stock, and that lie along with the lack of follow up and communication is what resulted in not receiving this item on timeThey can quote delivery timeframes all they want and try to reference things I have said, if they think that it helps them, but the truth of the matter regarding delivery is the following: The item would have arrived before Christmas if it wasn't backorderedHow do I know this, because the item arrived only one business day after Christmas even though it was backorderedThe time that the package was in the carrier's possession was such that if it was in stock and they would have sent it out within a couple of days, it would have arrived business days before ChristmasWhat this person we are dealing with doesn't understand or is unwilling to admit is that I sat here for days waiting to get my shipment confirmation email and after days, I had to call them to find out that it was backorderedThis is exactly how they treat all their customers all the timeThey can continue to do this and to lie, like they are right now, because nobody holds them accountableThey also make these ridiculous claims that they can't convert gift card money to credit card money which is completely ludicrousRetailers have many, many ways to fix their problems if they cared toThey could issue a credit to the credit card on file, they could offer the victim free merchandise, or they could simply give the person another gift cardI wouldn't use it, as you might imagine, but I might give it to some poor unsuspecting victimMaybe I would think of the person I like even less than Dell and give it to themSo, we now can see clearly where they have lied to me and also how they don't care if I am a satisfied customer or notHaving been a high level manager in a Fortune Company, I can tell you that if the person we are dealing with worked for me, they would have been terminatedThis is part of the reason that I do not believe we are dealing with anyone from corporateSo here is where we areDell thinks that the $credit that they lied about issuing me is enough and again that is no surpriseThey also claim that can't do anything, which actually means they won't do anythingThey claim that we are dealing with the Advanced Resolution Group, which based on their grammar can't be possible unless that group has been outsourced to Mumbai too, and they claim that they will not change their mind about the resolution offered which is zeroI ask you at the Revdex.com, exactly what did they offer and what did they resolve? That only leaves me with what I stated up frontI clearly mentioned these things, so that Dell wasn't blindsided by them and so these people we are dealing with would have an opportunity to avoid itTrue to form, they have no concernNow I will collect all the correspondence here, add that to the email string, which was basically all my inquiries and Dell's one response saying "It's Backordered" and I will craft a letter to the corporate officeIt's going to the CEO and I am going to send it certified mail with a return receipt with signature requirementWe will see exactly who at Dell knows what and if corporate is directing these folks to step on customers or if this is news to themAfter that, the thing that Dell will be least happy about is the forumsThis case, along with the equally awful previous experiences will be spelled out in detail in every forum that a potential customer might frequentI am now retired and I have so much free time that this quest might just be my new hobbyThey stand to lose quite a bit as I am registered on hundreds of forumsThis will undoubtedly have an impact on their business although they probably won't know why and maybe not even care whyThe facts and only the facts need to be shared and companies like this who try to throw their weight around, only wanting to collect the money, need to feel the consequences of their actions
Complaint: [redacted] I am rejecting this response because:The representative that I have been dealing with offered me a machine that was a downgrade from the machine I currently have Dell seems to be trying to get away with the minimum it can get away with to replace the machine When I told him that the machine was not acceptable (it was pounds heavier than current machine), he told me that my current machine was discontinue and that he could put in a request for a laptop As far as I know, this request is still pending, so I am surprised by this correspondence As discussed with the representative, I would like him to live up to his promise of replacing with a comparable machine - both in weight and capability
Complaint: [redacted] I am rejecting this response because: I do appreciate dell giving me an exchange and even upgrading me, but with this upgrade came with problemsThis is my 3rd Alienware and I'm still receiving problemsThis leaves me very disappointed customer as I was promised to get a fully working computer which I still have not received from Dell to only get problems as listed with the pictures above since day one using the laptopAt this point I honestly don't want to even own Alienware anymoreThis is causing me stress and pain because I planned on having this computer for college and for my own personal useFor all the troubles I have been through can I please have a refund because you guys haven't fulfilled your promise and I realized I'm only going to keep having problems with Dell as I still am an upset customer since December 17,Thank you in advance a refund would be the best choice since this will never be resolved for me Regards, [redacted]