Complaint: [redacted] I am rejecting this response because: Although it satisfied the request of establishing payment the other requests were to allow me to pay off the balance in full minus any additional fees and then removal of any credit consequences as well as removal from the DFS system altogetherThe three other requests were not satisfied Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This last response is, as usual, a lie from Dell representativesIt is not true that I have rejected Dells offer to repair, and is not true that the only resolution I would accept at the beginning was a replacementFor the third timeI went through a considerable period of time without my computer because I sent it to them for repairThey sent it back to me un-repairedPrior to sending it in, I spent hours troubleshooting and everything that can be done to repair it had been done, otherwise they would have repaired it in their shopTHIS IS THE ONLY REASON I NOW DEMAND REPLACEMENT (or refund) AS THE ONLY RESOLUTION.This response by Dell and their handling of this issue is preposterous, and it shows Dells continued total disregard for honesty and good faithI paid them in good faith for a computer that is barely operable, they tried to repair it and couldn't, and now won't replace it Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Due to the fact that I do not have use of my computer I was forced to use a local library computer to respond to this and other emails that I have received when I cannot get access to a neighbors computer I send the second 500GB Hard drive back to Dell and today I received an email from [redacted] *** She informed me that Dell has received the hard drive and will be refunding me $within approximately days First of all, when I purchased both of the wrong hard drives from Dell, it didn't take days for them to receive my payment from the credit card company Secondly, this still does not resolve the issue concerning the damage done to my property and the lack of use of my computer which was working quite well before the installation of the second wrong hard drive purchased from Dell and assured by Dell salesman, [redacted] , that this indeed was the correct hard drive to install in my Dell Dimension E Ms [redacted] still insists that the Dell Corp will not take responsibility that it was their employees poor advice that caused the problems that now exist They will not repair, replace nor compensate in any manner, shape or form Apparently, according to Ms [redacted] and the Dell Corp, it's okay to sell customers wrong equipment and accessories that may cause damage and it's perfectly legal in their eyes to attempt to get away with it I have registered a complaint with the FTC of which I will attach their response in accepting my complaint against the Dell Corp I explained to the FTC representative that there was no warranty on this computer due to its age, however I was told they would gladly accept my complaint regarding the damage done to my personal property using Dell's equipment and their advice on what was the correct unit to be used with my computer Also, I will be faxing a copy of the email received from [redacted] from Dell.com today stating the refund of said 2nd wrong hard drive and she will close the case from her end Again, no restitution, compensation or satisfaction on my end from Dell Corp I will continue to pursue this matter as far as I can go I will keep you informed and hope that you will keep me informed also Thank you very much for your assistance Regards, [redacted] ***
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative is researching the issue with Federal Express at this time a final resolution has not been determined
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative has confirmed receipt of the new system exchange and provided a return shipping labelAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Executive support team member accepted their failure of misleading information regarding my refund of my item and still not willing to issue me a refundI told the representative that I got several emails regarding my return of the item that I would get the full refund back including the expired gift cardIn knowing so I went ahead and returned the item, and when I got my refundit was only for the amount charged to the credit card and nothing from the gift cardI explained to the support team member [redacted] that I was only going to return the item because one of the Resolution department member said so in an email I received during the refund process which took months leading to the expiration of my gift cardThey took my item back pretty much for free minus the $refunded back to my card from their misleading refund departmentI quoted to [redacted] "so you guys are pretty much taking the item back for free even though I your refund department give me misleading and non accurate information?", and he said "yes, i'm sorry"If you thing that is great customer service from a huge corporate company, than there is nothing more I can say Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDell cut a check on 5/and overnighted I received today 5/ Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and arranged a system exchangeOur records indicate the customer has received the replacement unitWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative confirmed the order shipped and authorized the refundThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc Complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It would have been nice to have an apology, however, I learned my lesson I am never buying anything from Dell again! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided an order quote for the customer that he has accepted and the computer has been delivered to him Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has contacted the customer and advised her the invoices and notifications were being generated due a balance showing on the account from late feesAs a onetime goodwill gesture, our representative waived the late fees and the account now shows no balanceWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While it was an arduous and time consuming task, the Dell agent was very conscientious and dedicated to aid in resolving this issue I did send an email thanking him for his time and dedicationThank you for aiding in resolving this with Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I do appreciate dell giving me an exchange and even upgrading me, but with this upgrade came with problemsThis is my 3rd Alienware and I'm still receiving problemsThis leaves me very disappointed customer as I was promised to get a fully working computer which I still have not received from Dell to only get problems as listed with the pictures above since day one using the laptopAt this point I honestly don't want to even own Alienware anymoreThis is causing me stress and pain because I planned on having this computer for college and for my own personal useFor all the troubles I have been through can I please have a refund because you guys haven't fulfilled your promise and I realized I'm only going to keep having problems with Dell as I still am an upset customer since December 17,Thank you in advance a refund would be the best choice since this will never be resolved for me Regards, [redacted]
Today’s Date: 11/03/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, Susan, has been assigned to this case and has reached out to the customer, [redacted] to address the contents of their correspondenceAt this time the agent has addressed the customers concerns involving a previous and a new Dell orderWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell representative has said they will refund the whole amount of this purchase which would leave me with a $balance on my Dell financial accountMost of the balance has been refunded although Dell has failed to refund the entire amount leaving me with a current balance of $I will not accept the business response until this is settled Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The resolutions mentioned in Dell's reply did not reflect the truth.The technician first tried to install a lot of updates to the laptop, and this step created error messages continuouslyThe technician then said the only way to remove these error messages was to reset the laptopHowever, at this stage it was already too late to back up the system image - if we back up system image at this check point and recover it later, the error messages will apprear again - and that was the reason we would not want to back up system as it is not the correct approach.Through this diagnosis, Dell's technician showed incompetence in solving the issue - the noise issue mentioned in the original claim was not fixed, however, they created new errors when installed many other irrelevant updatesIn the end, we need to remind Dell technician again that the noise issue while playing video - which was first reported in April and was not fixed when sending back to Dell in June - was never been resolved throughout this recent communication.We would like to thank Revdex.com again in coordinating this issue between us and DellHowever, we will not intend to close this claim at this point, as Dell did not resolve, and did not offer feasible approach to resolve the issue reported in the original claim Regards, [redacted] (on behalf of ***)
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; *** has authorized the return and full refund to the customer for the return of the Samsung TVs which had been received by the customer damaged during shipment This information will certainly be shared with both the vendor and the carrier We apologize to the customer for any frustration or inconvenience this transaction may have caused the customerThe crediting process is complete; however please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that a partial credit for order# [redacted] has been processedFurthermore, our representative requested details related to additional gift card(s) in question; however, Ms [redacted] elected not to respond with the required detailsHer request for any additional credits or gift cards was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Although it satisfied the request of establishing payment the other requests were to allow me to pay off the balance in full minus any additional fees and then removal of any credit consequences as well as removal from the DFS system altogetherThe three other requests were not satisfied Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:This last response is, as usual, a lie from Dell representativesIt is not true that I have rejected Dells offer to repair, and is not true that the only resolution I would accept at the beginning was a replacementFor the third timeI went through a considerable period of time without my computer because I sent it to them for repairThey sent it back to me un-repairedPrior to sending it in, I spent hours troubleshooting and everything that can be done to repair it had been done, otherwise they would have repaired it in their shopTHIS IS THE ONLY REASON I NOW DEMAND REPLACEMENT (or refund) AS THE ONLY RESOLUTION.This response by Dell and their handling of this issue is preposterous, and it shows Dells continued total disregard for honesty and good faithI paid them in good faith for a computer that is barely operable, they tried to repair it and couldn't, and now won't replace it Regards, [redacted]
The Dell Representative is continuing to work with the customer to reach a resolution The representative can be reached directly by email [redacted]
Complaint: [redacted] I am rejecting this response because: Due to the fact that I do not have use of my computer I was forced to use a local library computer to respond to this and other emails that I have received when I cannot get access to a neighbors computer I send the second 500GB Hard drive back to Dell and today I received an email from [redacted] *** She informed me that Dell has received the hard drive and will be refunding me $within approximately days First of all, when I purchased both of the wrong hard drives from Dell, it didn't take days for them to receive my payment from the credit card company Secondly, this still does not resolve the issue concerning the damage done to my property and the lack of use of my computer which was working quite well before the installation of the second wrong hard drive purchased from Dell and assured by Dell salesman, [redacted] , that this indeed was the correct hard drive to install in my Dell Dimension E Ms [redacted] still insists that the Dell Corp will not take responsibility that it was their employees poor advice that caused the problems that now exist They will not repair, replace nor compensate in any manner, shape or form Apparently, according to Ms [redacted] and the Dell Corp, it's okay to sell customers wrong equipment and accessories that may cause damage and it's perfectly legal in their eyes to attempt to get away with it I have registered a complaint with the FTC of which I will attach their response in accepting my complaint against the Dell Corp I explained to the FTC representative that there was no warranty on this computer due to its age, however I was told they would gladly accept my complaint regarding the damage done to my personal property using Dell's equipment and their advice on what was the correct unit to be used with my computer Also, I will be faxing a copy of the email received from [redacted] from Dell.com today stating the refund of said 2nd wrong hard drive and she will close the case from her end Again, no restitution, compensation or satisfaction on my end from Dell Corp I will continue to pursue this matter as far as I can go I will keep you informed and hope that you will keep me informed also Thank you very much for your assistance Regards, [redacted] ***
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative is researching the issue with Federal Express at this time a final resolution has not been determined
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative has confirmed receipt of the new system exchange and provided a return shipping labelAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The Executive support team member accepted their failure of misleading information regarding my refund of my item and still not willing to issue me a refundI told the representative that I got several emails regarding my return of the item that I would get the full refund back including the expired gift cardIn knowing so I went ahead and returned the item, and when I got my refundit was only for the amount charged to the credit card and nothing from the gift cardI explained to the support team member [redacted] that I was only going to return the item because one of the Resolution department member said so in an email I received during the refund process which took months leading to the expiration of my gift cardThey took my item back pretty much for free minus the $refunded back to my card from their misleading refund departmentI quoted to [redacted] "so you guys are pretty much taking the item back for free even though I your refund department give me misleading and non accurate information?", and he said "yes, i'm sorry"If you thing that is great customer service from a huge corporate company, than there is nothing more I can say Regards, [redacted] **
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meDell cut a check on 5/and overnighted I received today 5/ Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and arranged a system exchangeOur records indicate the customer has received the replacement unitWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] contacted the customer and apologized for the problemsThe representative confirmed the order shipped and authorized the refundThe representative can be reached at email [redacted] @Dell.com Advanced Resolution Group Incident [redacted] Dell Inc Complaint
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me It would have been nice to have an apology, however, I learned my lesson I am never buying anything from Dell again! Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided an order quote for the customer that he has accepted and the computer has been delivered to him Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has contacted the customer and advised her the invoices and notifications were being generated due a balance showing on the account from late feesAs a onetime goodwill gesture, our representative waived the late fees and the account now shows no balanceWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While it was an arduous and time consuming task, the Dell agent was very conscientious and dedicated to aid in resolving this issue I did send an email thanking him for his time and dedicationThank you for aiding in resolving this with Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I do appreciate dell giving me an exchange and even upgrading me, but with this upgrade came with problemsThis is my 3rd Alienware and I'm still receiving problemsThis leaves me very disappointed customer as I was promised to get a fully working computer which I still have not received from Dell to only get problems as listed with the pictures above since day one using the laptopAt this point I honestly don't want to even own Alienware anymoreThis is causing me stress and pain because I planned on having this computer for college and for my own personal useFor all the troubles I have been through can I please have a refund because you guys haven't fulfilled your promise and I realized I'm only going to keep having problems with Dell as I still am an upset customer since December 17,Thank you in advance a refund would be the best choice since this will never be resolved for me Regards, [redacted]
Today’s Date: 11/03/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, Susan, has been assigned to this case and has reached out to the customer, [redacted] to address the contents of their correspondenceAt this time the agent has addressed the customers concerns involving a previous and a new Dell orderWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell representative has said they will refund the whole amount of this purchase which would leave me with a $balance on my Dell financial accountMost of the balance has been refunded although Dell has failed to refund the entire amount leaving me with a current balance of $I will not accept the business response until this is settled Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The resolutions mentioned in Dell's reply did not reflect the truth.The technician first tried to install a lot of updates to the laptop, and this step created error messages continuouslyThe technician then said the only way to remove these error messages was to reset the laptopHowever, at this stage it was already too late to back up the system image - if we back up system image at this check point and recover it later, the error messages will apprear again - and that was the reason we would not want to back up system as it is not the correct approach.Through this diagnosis, Dell's technician showed incompetence in solving the issue - the noise issue mentioned in the original claim was not fixed, however, they created new errors when installed many other irrelevant updatesIn the end, we need to remind Dell technician again that the noise issue while playing video - which was first reported in April and was not fixed when sending back to Dell in June - was never been resolved throughout this recent communication.We would like to thank Revdex.com again in coordinating this issue between us and DellHowever, we will not intend to close this claim at this point, as Dell did not resolve, and did not offer feasible approach to resolve the issue reported in the original claim Regards, [redacted] (on behalf of ***)
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; *** has authorized the return and full refund to the customer for the return of the Samsung TVs which had been received by the customer damaged during shipment This information will certainly be shared with both the vendor and the carrier We apologize to the customer for any frustration or inconvenience this transaction may have caused the customerThe crediting process is complete; however please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsOur records show that a partial credit for order# [redacted] has been processedFurthermore, our representative requested details related to additional gift card(s) in question; however, Ms [redacted] elected not to respond with the required detailsHer request for any additional credits or gift cards was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc