Complaint: [redacted] I am rejecting this response because: the represnitive said that they would be looking into a possible replacement system if inventory became availableHowever it seems they left that out of the Revdex.com responseWill be calling the Revdex.com to inquire about a few things Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has confirmed the customer received the credit posted to his credit cardThe resolver is working on getting the remaining $reissued in form of a Gift Card due to the original card expiringThe resolver will follow up with the customer once issue to confirm receiptThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative has made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer with upgrades and warranty We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and processed a service dispatch to address the technical issues The customer stated he is dissatisfied with the sound quality and operating system and requested a new system exchange which our representative denied Our representative, for customer satisfaction reasons, offered a service dispatch for on-site or Dell Depot repair and the customer declined Should the customer reconsider and want to accept the offer for assistance, we ask that he contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted] _***@Dell.com
Complaint: [redacted] I am rejecting this response because:This last response is, as usual, a lie from Dell representativesIt is not true that I have rejected Dells offer to repair, and is not true that the only resolution I would accept at the beginning was a replacementFor the third timeI went through a considerable period of time without my computer because I sent it to them for repairThey sent it back to me un-repairedPrior to sending it in, I spent hours troubleshooting and everything that can be done to repair it had been done, otherwise they would have repaired it in their shopTHIS IS THE ONLY REASON I NOW DEMAND REPLACEMENT (or refund) AS THE ONLY RESOLUTION.This response by Dell and their handling of this issue is preposterous, and it shows Dells continued total disregard for honesty and good faithI paid them in good faith for a computer that is barely operable, they tried to repair it and couldn't, and now won't replace it Regards, [redacted]
Dear Revdex.com, Our records indicate the Dell representative [redacted] followed up with the customerThe customer stated they were out of town and would not be availableWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative is researching the issue with Federal Express at this time a final resolution has not been determined
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of gift cards and the return policy [redacted] Please note that our representative worked with the account verification and the receiving department to resolve this matterOur records show that all the outstanding credits for invalid orders have been posted to the original form of paymentFurthermore, his request for refund or reissue of Dell promotional gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, The customer was aware that the cards would expire on the date stated on the card and that they were valid at the time of the complaintUnder the terms and conditions of the gift card: Please note that the Promotional Card/Code has an expiry or "valid thru" datePromotional Card/Code expiry or valid thru date can be found on the carrier to which the Promotional Card/Code was affixed, or by calling ###-###-####After that date, the funds will expire, and the Promotional Card/Code will not be accepted by DellAfter the expiry or valid thru date, please cut up Promotional Card/Code and dispose of itInvalid Promotional Card/Code are not replaceable or returnableSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concerns and informed her that the warranty expired on January 11, Please note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedThe representative explained the terms of sale, limited hardware warranty, and return policy (applies only to purchases made directly from Dell) [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement, or refund was respectfully deniedMs [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####.We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
[redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s refund has been processed Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative has confirmed receipt of the new system exchange and provided a return shipping labelAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Yes Dell did authorize an exchange In a previous e-mail, I stated that the computer did not reach me for approximately day the authorization I failed to mention earlier that the package arrived via FedEx if I'm not mistaken The package was addressed to [redacted] *** No name or apartment was on the label The staff at the front desk were kind enough to research the package by tracking the number on the label I was not home when the package came The staff person at the front desk called my apartment and left a message Her message was, " [redacted] when you order anything always make sure to give your name to the store sending the package,"" and she proceeded to tell me the extra effort involved in finding out who the package belonged to My first thought was annoyance Then I was grateful that the package was not stolen by someone It was obvious to anyone seeing the package that it was from Dell and could have a laptop computer inside The other issues are as I wrote before the computer was not set up for use In addition, It is a REFURBISHED COMPUTER WITH VERY LITTLE BATTERY LIFE When I called for help in setting up the computer, I mentioned that the computer could only run approximately to hours before it needed to rechargyed That's when the Tech said I would have to pay additional money for an upgraded I've spent over $1,on this computer and do not have any of the "specials" that were advertised to come with it, I am years of age, live on a fixed income, and have not worked for almost ten years I've never had to set up a computer I was led to believe the computer would be equipped as stated in the advertisement Nevertheless, the one year warranty should help Whenever, I call for help now, I'm reminded that I filed a claim and can't seem to get any cooperation from anyoneI get transferred from one person after another every time I call I'm told repeatedly that I need to pay for McAfee, Microsoft Office and for an upgrade My understanding was that I was buying a new computer with those things included I live on a fixed income and the very thought of having to put out more money on this computer makes me absolutely sick Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Due to the fact that I do not have use of my computer I was forced to use a local library computer to respond to this and other emails that I have received when I cannot get access to a neighbors computer I send the second 500GB Hard drive back to Dell and today I received an email from [redacted] *** She informed me that Dell has received the hard drive and will be refunding me $within approximately days First of all, when I purchased both of the wrong hard drives from Dell, it didn't take days for them to receive my payment from the credit card company Secondly, this still does not resolve the issue concerning the damage done to my property and the lack of use of my computer which was working quite well before the installation of the second wrong hard drive purchased from Dell and assured by Dell salesman, [redacted] , that this indeed was the correct hard drive to install in my Dell Dimension E Ms [redacted] still insists that the Dell Corp will not take responsibility that it was their employees poor advice that caused the problems that now exist They will not repair, replace nor compensate in any manner, shape or form Apparently, according to Ms [redacted] and the Dell Corp, it's okay to sell customers wrong equipment and accessories that may cause damage and it's perfectly legal in their eyes to attempt to get away with it I have registered a complaint with the FTC of which I will attach their response in accepting my complaint against the Dell Corp I explained to the FTC representative that there was no warranty on this computer due to its age, however I was told they would gladly accept my complaint regarding the damage done to my personal property using Dell's equipment and their advice on what was the correct unit to be used with my computer Also, I will be faxing a copy of the email received from [redacted] from Dell.com today stating the refund of said 2nd wrong hard drive and she will close the case from her end Again, no restitution, compensation or satisfaction on my end from Dell Corp I will continue to pursue this matter as far as I can go I will keep you informed and hope that you will keep me informed also Thank you very much for your assistance Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell’s web site includes messaging that promotional offerings are subject to change and may be limited to quantities on hand Our records indicate an order for the same invoice amount as the cancelled order was recently shipped to the customer Since the date of the submission, a Dell representative attempted multiple times to reach the customer by telephone and e-mail to discuss her concerns To date, there has been no response to the contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Thanks for the help you've provided so far, they are directing me to use the gift cards they make impossible to use in a useful way because they limit the number of gift cards you can use on a single purchaseGift cards I purchased with no readily available information on what limitation they have prior to purchase, or even after purchase They offer to consolidate the cards into a single cards I can use to make a purchase but that’s handled by another departmentWhen you agree, you are placed on hole for min at a time over and over again and each time you get an answer the person cannot help youOf course you are placed on hold again and sometimes disconnectedI tried both prior to the holidays and after the holidaysI wasted over six hours on my first attempt, and two hour on two separate occasion after the holidaysI made my purchases elsewhere and I do not wish to do business with Dell againI want a refundEven the communication with [redacted] R are intermittent at bestI have never received a return phone call despite me following the instruction Dell gave meYou can even test my allegationCall Dell and try to get to the gift card consolidation departmentEither it cant be done, or its not possible in any reasonable amount of timeI've never encountered any retailer that place limitation on the use of their own gift cardsDell failure to honor the cards when I tried to use them is a breech of the tacit agreement we made when I purchased themI believe I am entitled to nothing less than a full refund.Thank You Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer to receive a full refund to his PayPal Account for the equipment received back at Dell We certainly do apologize for the delay in the crediting process We are pleased the Revdex.com has brought this matter to our attention so we were able to address with finality this issue for our customer Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: the represnitive said that they would be looking into a possible replacement system if inventory became availableHowever it seems they left that out of the Revdex.com responseWill be calling the Revdex.com to inquire about a few things Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has confirmed the customer received the credit posted to his credit cardThe resolver is working on getting the remaining $reissued in form of a Gift Card due to the original card expiringThe resolver will follow up with the customer once issue to confirm receiptThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative has made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer with upgrades and warranty We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and processed a service dispatch to address the technical issues The customer stated he is dissatisfied with the sound quality and operating system and requested a new system exchange which our representative denied Our representative, for customer satisfaction reasons, offered a service dispatch for on-site or Dell Depot repair and the customer declined Should the customer reconsider and want to accept the offer for assistance, we ask that he contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted] _***@Dell.com
Complaint: [redacted] I am rejecting this response because:This last response is, as usual, a lie from Dell representativesIt is not true that I have rejected Dells offer to repair, and is not true that the only resolution I would accept at the beginning was a replacementFor the third timeI went through a considerable period of time without my computer because I sent it to them for repairThey sent it back to me un-repairedPrior to sending it in, I spent hours troubleshooting and everything that can be done to repair it had been done, otherwise they would have repaired it in their shopTHIS IS THE ONLY REASON I NOW DEMAND REPLACEMENT (or refund) AS THE ONLY RESOLUTION.This response by Dell and their handling of this issue is preposterous, and it shows Dells continued total disregard for honesty and good faithI paid them in good faith for a computer that is barely operable, they tried to repair it and couldn't, and now won't replace it Regards, [redacted]
Dear Revdex.com, Our records indicate the Dell representative [redacted] followed up with the customerThe customer stated they were out of town and would not be availableWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dell representative, [redacted] will continue to be the customers’ point of contactThe representative is researching the issue with Federal Express at this time a final resolution has not been determined
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of gift cards and the return policy [redacted] Please note that our representative worked with the account verification and the receiving department to resolve this matterOur records show that all the outstanding credits for invalid orders have been posted to the original form of paymentFurthermore, his request for refund or reissue of Dell promotional gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, The customer was aware that the cards would expire on the date stated on the card and that they were valid at the time of the complaintUnder the terms and conditions of the gift card: Please note that the Promotional Card/Code has an expiry or "valid thru" datePromotional Card/Code expiry or valid thru date can be found on the carrier to which the Promotional Card/Code was affixed, or by calling ###-###-####After that date, the funds will expire, and the Promotional Card/Code will not be accepted by DellAfter the expiry or valid thru date, please cut up Promotional Card/Code and dispose of itInvalid Promotional Card/Code are not replaceable or returnableSincerely Advanced Resolution Group Incident [redacted] Dell
The Dell Representative is continuing to work with the customer to reach a resolution The representative can be reached directly by email [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concerns and informed her that the warranty expired on January 11, Please note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedThe representative explained the terms of sale, limited hardware warranty, and return policy (applies only to purchases made directly from Dell) [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement, or refund was respectfully deniedMs [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####.We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
[redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s refund has been processed Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative [redacted] recently contacted the customer regarding this matterWe regret any dissatisfaction the customer may have experienced and appreciate the feedback providedThe representative has confirmed receipt of the new system exchange and provided a return shipping labelAny further concerns the customer may have we request the customer contact the representative at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Yes Dell did authorize an exchange In a previous e-mail, I stated that the computer did not reach me for approximately day the authorization I failed to mention earlier that the package arrived via FedEx if I'm not mistaken The package was addressed to [redacted] *** No name or apartment was on the label The staff at the front desk were kind enough to research the package by tracking the number on the label I was not home when the package came The staff person at the front desk called my apartment and left a message Her message was, " [redacted] when you order anything always make sure to give your name to the store sending the package,"" and she proceeded to tell me the extra effort involved in finding out who the package belonged to My first thought was annoyance Then I was grateful that the package was not stolen by someone It was obvious to anyone seeing the package that it was from Dell and could have a laptop computer inside The other issues are as I wrote before the computer was not set up for use In addition, It is a REFURBISHED COMPUTER WITH VERY LITTLE BATTERY LIFE When I called for help in setting up the computer, I mentioned that the computer could only run approximately to hours before it needed to rechargyed That's when the Tech said I would have to pay additional money for an upgraded I've spent over $1,on this computer and do not have any of the "specials" that were advertised to come with it, I am years of age, live on a fixed income, and have not worked for almost ten years I've never had to set up a computer I was led to believe the computer would be equipped as stated in the advertisement Nevertheless, the one year warranty should help Whenever, I call for help now, I'm reminded that I filed a claim and can't seem to get any cooperation from anyoneI get transferred from one person after another every time I call I'm told repeatedly that I need to pay for McAfee, Microsoft Office and for an upgrade My understanding was that I was buying a new computer with those things included I live on a fixed income and the very thought of having to put out more money on this computer makes me absolutely sick Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: Due to the fact that I do not have use of my computer I was forced to use a local library computer to respond to this and other emails that I have received when I cannot get access to a neighbors computer I send the second 500GB Hard drive back to Dell and today I received an email from [redacted] *** She informed me that Dell has received the hard drive and will be refunding me $within approximately days First of all, when I purchased both of the wrong hard drives from Dell, it didn't take days for them to receive my payment from the credit card company Secondly, this still does not resolve the issue concerning the damage done to my property and the lack of use of my computer which was working quite well before the installation of the second wrong hard drive purchased from Dell and assured by Dell salesman, [redacted] , that this indeed was the correct hard drive to install in my Dell Dimension E Ms [redacted] still insists that the Dell Corp will not take responsibility that it was their employees poor advice that caused the problems that now exist They will not repair, replace nor compensate in any manner, shape or form Apparently, according to Ms [redacted] and the Dell Corp, it's okay to sell customers wrong equipment and accessories that may cause damage and it's perfectly legal in their eyes to attempt to get away with it I have registered a complaint with the FTC of which I will attach their response in accepting my complaint against the Dell Corp I explained to the FTC representative that there was no warranty on this computer due to its age, however I was told they would gladly accept my complaint regarding the damage done to my personal property using Dell's equipment and their advice on what was the correct unit to be used with my computer Also, I will be faxing a copy of the email received from [redacted] from Dell.com today stating the refund of said 2nd wrong hard drive and she will close the case from her end Again, no restitution, compensation or satisfaction on my end from Dell Corp I will continue to pursue this matter as far as I can go I will keep you informed and hope that you will keep me informed also Thank you very much for your assistance Regards, [redacted] ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell’s web site includes messaging that promotional offerings are subject to change and may be limited to quantities on hand Our records indicate an order for the same invoice amount as the cancelled order was recently shipped to the customer Since the date of the submission, a Dell representative attempted multiple times to reach the customer by telephone and e-mail to discuss her concerns To date, there has been no response to the contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Thanks for the help you've provided so far, they are directing me to use the gift cards they make impossible to use in a useful way because they limit the number of gift cards you can use on a single purchaseGift cards I purchased with no readily available information on what limitation they have prior to purchase, or even after purchase They offer to consolidate the cards into a single cards I can use to make a purchase but that’s handled by another departmentWhen you agree, you are placed on hole for min at a time over and over again and each time you get an answer the person cannot help youOf course you are placed on hold again and sometimes disconnectedI tried both prior to the holidays and after the holidaysI wasted over six hours on my first attempt, and two hour on two separate occasion after the holidaysI made my purchases elsewhere and I do not wish to do business with Dell againI want a refundEven the communication with [redacted] R are intermittent at bestI have never received a return phone call despite me following the instruction Dell gave meYou can even test my allegationCall Dell and try to get to the gift card consolidation departmentEither it cant be done, or its not possible in any reasonable amount of timeI've never encountered any retailer that place limitation on the use of their own gift cardsDell failure to honor the cards when I tried to use them is a breech of the tacit agreement we made when I purchased themI believe I am entitled to nothing less than a full refund.Thank You Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer to receive a full refund to his PayPal Account for the equipment received back at Dell We certainly do apologize for the delay in the crediting process We are pleased the Revdex.com has brought this matter to our attention so we were able to address with finality this issue for our customer Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc