Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product return and a couponOur records show that a credit for order# [redacted] has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he wants him to close the case since the customer has found a solution Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate the Dell representative [redacted] followed up with the customerThe customer stated they were out of town and would not be availableWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Thanks for the help you've provided so far, they are directing me to use the gift cards they make impossible to use in a useful way because they limit the number of gift cards you can use on a single purchaseGift cards I purchased with no readily available information on what limitation they have prior to purchase, or even after purchase They offer to consolidate the cards into a single cards I can use to make a purchase but that’s handled by another departmentWhen you agree, you are placed on hole for min at a time over and over again and each time you get an answer the person cannot help youOf course you are placed on hold again and sometimes disconnectedI tried both prior to the holidays and after the holidaysI wasted over six hours on my first attempt, and two hour on two separate occasion after the holidaysI made my purchases elsewhere and I do not wish to do business with Dell againI want a refundEven the communication with [redacted] R are intermittent at bestI have never received a return phone call despite me following the instruction Dell gave meYou can even test my allegationCall Dell and try to get to the gift card consolidation departmentEither it cant be done, or its not possible in any reasonable amount of timeI've never encountered any retailer that place limitation on the use of their own gift cardsDell failure to honor the cards when I tried to use them is a breech of the tacit agreement we made when I purchased themI believe I am entitled to nothing less than a full refund.Thank You Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concerns and informed her that the warranty expired on January 11, Please note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedThe representative explained the terms of sale, limited hardware warranty, and return policy (applies only to purchases made directly from Dell) [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement, or refund was respectfully deniedMs [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####.We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problemsThe representative confirmed receipt of the ordersThe representative expedited the credit process and confirmed it has postedPlease have the customer contact the representative by email [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is still assisting the customer in an attempt to reach final resolution Our representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a digital cable solution for his monitor We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate cables have been sent to the customer and he is able to connect his monitor with a VGA cable, however he is unable to use the HDMI cable sent because the connector to the computer is a Display Port and Dell does not have an adaptor that will make the HDMI cable compatible The customer has been told if he can locate the adaptor locally, we will reimburse him once a copy of the receipt is forwarded to our representative or alternatively, he may return the monitor or computer for a refund to the original form of payment Should the customer want to accept either of our representative’s offers, we ask that he contact the representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Yes Dell did authorize an exchange In a previous e-mail, I stated that the computer did not reach me for approximately day the authorization I failed to mention earlier that the package arrived via FedEx if I'm not mistaken The package was addressed to [redacted] *** No name or apartment was on the label The staff at the front desk were kind enough to research the package by tracking the number on the label I was not home when the package came The staff person at the front desk called my apartment and left a message Her message was, " [redacted] when you order anything always make sure to give your name to the store sending the package,"" and she proceeded to tell me the extra effort involved in finding out who the package belonged to My first thought was annoyance Then I was grateful that the package was not stolen by someone It was obvious to anyone seeing the package that it was from Dell and could have a laptop computer inside The other issues are as I wrote before the computer was not set up for use In addition, It is a REFURBISHED COMPUTER WITH VERY LITTLE BATTERY LIFE When I called for help in setting up the computer, I mentioned that the computer could only run approximately to hours before it needed to rechargyed That's when the Tech said I would have to pay additional money for an upgraded I've spent over $1,on this computer and do not have any of the "specials" that were advertised to come with it, I am years of age, live on a fixed income, and have not worked for almost ten years I've never had to set up a computer I was led to believe the computer would be equipped as stated in the advertisement Nevertheless, the one year warranty should help Whenever, I call for help now, I'm reminded that I filed a claim and can't seem to get any cooperation from anyoneI get transferred from one person after another every time I call I'm told repeatedly that I need to pay for McAfee, Microsoft Office and for an upgrade My understanding was that I was buying a new computer with those things included I live on a fixed income and the very thought of having to put out more money on this computer makes me absolutely sick Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of gift cards and the return policy [redacted] Please note that our representative worked with the account verification and the receiving department to resolve this matterOur records show that all the outstanding credits for invalid orders have been posted to the original form of paymentFurthermore, his request for refund or reissue of Dell promotional gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell’s web site includes messaging that promotional offerings are subject to change and may be limited to quantities on hand Our records indicate an order for the same invoice amount as the cancelled order was recently shipped to the customer Since the date of the submission, a Dell representative attempted multiple times to reach the customer by telephone and e-mail to discuss her concerns To date, there has been no response to the contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has confirmed the customer received the credit posted to his credit cardThe resolver is working on getting the remaining $reissued in form of a Gift Card due to the original card expiringThe resolver will follow up with the customer once issue to confirm receiptThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, The customer was aware that the cards would expire on the date stated on the card and that they were valid at the time of the complaintUnder the terms and conditions of the gift card: Please note that the Promotional Card/Code has an expiry or "valid thru" datePromotional Card/Code expiry or valid thru date can be found on the carrier to which the Promotional Card/Code was affixed, or by calling ###-###-####After that date, the funds will expire, and the Promotional Card/Code will not be accepted by DellAfter the expiry or valid thru date, please cut up Promotional Card/Code and dispose of itInvalid Promotional Card/Code are not replaceable or returnableSincerely Advanced Resolution Group Incident [redacted] Dell
[redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s refund has been processed Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative has made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The printer I bought was advertised that it could scan up to fifty pages through the document feederThis was exactly what I wantedIt did not say, however, that when scanning the fifty pages, you could do nothing with themI had expected to be able to take those fifty pages and make a document out of them to attach to an emailThe fifty pages became fifty documents, much too large to attach to anythingI call this deceptive advertisingI paid $for this printerPrinters are a lot less expensive, but I relied on the Dell name and the fact that the printer would do exactly what it promisedDell will not give me the software I need to obtain the results I wantFor the $price I paid, I should have received the appropriate softwareI know there is software out there to accomplish what I needI believe it is Dell's responsibility to supply that software with their equipment.I do not accept Dell's reluctance to stand by their equipment and to wash their hands of any responsibility Regards, [redacted]
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted] _***@Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer to receive a full refund to his PayPal Account for the equipment received back at Dell We certainly do apologize for the delay in the crediting process We are pleased the Revdex.com has brought this matter to our attention so we were able to address with finality this issue for our customer Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a partial account credit for order# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case she has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer with upgrades and warranty We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and processed a service dispatch to address the technical issues The customer stated he is dissatisfied with the sound quality and operating system and requested a new system exchange which our representative denied Our representative, for customer satisfaction reasons, offered a service dispatch for on-site or Dell Depot repair and the customer declined Should the customer reconsider and want to accept the offer for assistance, we ask that he contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a product return and a couponOur records show that a credit for order# [redacted] has been processedOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] he wants him to close the case since the customer has found a solution Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Our records indicate the Dell representative [redacted] followed up with the customerThe customer stated they were out of town and would not be availableWe ask that the customer follow up with the representative once they are available to discuss the situationPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Thanks for the help you've provided so far, they are directing me to use the gift cards they make impossible to use in a useful way because they limit the number of gift cards you can use on a single purchaseGift cards I purchased with no readily available information on what limitation they have prior to purchase, or even after purchase They offer to consolidate the cards into a single cards I can use to make a purchase but that’s handled by another departmentWhen you agree, you are placed on hole for min at a time over and over again and each time you get an answer the person cannot help youOf course you are placed on hold again and sometimes disconnectedI tried both prior to the holidays and after the holidaysI wasted over six hours on my first attempt, and two hour on two separate occasion after the holidaysI made my purchases elsewhere and I do not wish to do business with Dell againI want a refundEven the communication with [redacted] R are intermittent at bestI have never received a return phone call despite me following the instruction Dell gave meYou can even test my allegationCall Dell and try to get to the gift card consolidation departmentEither it cant be done, or its not possible in any reasonable amount of timeI've never encountered any retailer that place limitation on the use of their own gift cardsDell failure to honor the cards when I tried to use them is a breech of the tacit agreement we made when I purchased themI believe I am entitled to nothing less than a full refund.Thank You Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concerns and informed her that the warranty expired on January 11, Please note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the product was purchasedThe representative explained the terms of sale, limited hardware warranty, and return policy (applies only to purchases made directly from Dell) [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Ms [redacted] elected not to accept our offer of assistanceHer request for a replacement, or refund was respectfully deniedMs [redacted] is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####.We regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] apologized for the problemsThe representative confirmed receipt of the ordersThe representative expedited the credit process and confirmed it has postedPlease have the customer contact the representative by email [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
A Dell representative is still assisting the customer in an attempt to reach final resolution Our representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a digital cable solution for his monitor We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate cables have been sent to the customer and he is able to connect his monitor with a VGA cable, however he is unable to use the HDMI cable sent because the connector to the computer is a Display Port and Dell does not have an adaptor that will make the HDMI cable compatible The customer has been told if he can locate the adaptor locally, we will reimburse him once a copy of the receipt is forwarded to our representative or alternatively, he may return the monitor or computer for a refund to the original form of payment Should the customer want to accept either of our representative’s offers, we ask that he contact the representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: Yes Dell did authorize an exchange In a previous e-mail, I stated that the computer did not reach me for approximately day the authorization I failed to mention earlier that the package arrived via FedEx if I'm not mistaken The package was addressed to [redacted] *** No name or apartment was on the label The staff at the front desk were kind enough to research the package by tracking the number on the label I was not home when the package came The staff person at the front desk called my apartment and left a message Her message was, " [redacted] when you order anything always make sure to give your name to the store sending the package,"" and she proceeded to tell me the extra effort involved in finding out who the package belonged to My first thought was annoyance Then I was grateful that the package was not stolen by someone It was obvious to anyone seeing the package that it was from Dell and could have a laptop computer inside The other issues are as I wrote before the computer was not set up for use In addition, It is a REFURBISHED COMPUTER WITH VERY LITTLE BATTERY LIFE When I called for help in setting up the computer, I mentioned that the computer could only run approximately to hours before it needed to rechargyed That's when the Tech said I would have to pay additional money for an upgraded I've spent over $1,on this computer and do not have any of the "specials" that were advertised to come with it, I am years of age, live on a fixed income, and have not worked for almost ten years I've never had to set up a computer I was led to believe the computer would be equipped as stated in the advertisement Nevertheless, the one year warranty should help Whenever, I call for help now, I'm reminded that I filed a claim and can't seem to get any cooperation from anyoneI get transferred from one person after another every time I call I'm told repeatedly that I need to pay for McAfee, Microsoft Office and for an upgrade My understanding was that I was buying a new computer with those things included I live on a fixed income and the very thought of having to put out more money on this computer makes me absolutely sick Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Our representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of gift cards and the return policy [redacted] Please note that our representative worked with the account verification and the receiving department to resolve this matterOur records show that all the outstanding credits for invalid orders have been posted to the original form of paymentFurthermore, his request for refund or reissue of Dell promotional gift cards was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell’s web site includes messaging that promotional offerings are subject to change and may be limited to quantities on hand Our records indicate an order for the same invoice amount as the cancelled order was recently shipped to the customer Since the date of the submission, a Dell representative attempted multiple times to reach the customer by telephone and e-mail to discuss her concerns To date, there has been no response to the contact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Our records indicate that Dell representative [redacted] has confirmed the customer received the credit posted to his credit cardThe resolver is working on getting the remaining $reissued in form of a Gift Card due to the original card expiringThe resolver will follow up with the customer once issue to confirm receiptThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, The customer was aware that the cards would expire on the date stated on the card and that they were valid at the time of the complaintUnder the terms and conditions of the gift card: Please note that the Promotional Card/Code has an expiry or "valid thru" datePromotional Card/Code expiry or valid thru date can be found on the carrier to which the Promotional Card/Code was affixed, or by calling ###-###-####After that date, the funds will expire, and the Promotional Card/Code will not be accepted by DellAfter the expiry or valid thru date, please cut up Promotional Card/Code and dispose of itInvalid Promotional Card/Code are not replaceable or returnableSincerely Advanced Resolution Group Incident [redacted] Dell
[redacted] Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has confirmed the customer’s refund has been processed Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission Since the date of the submission, a Dell representative has made multiple attempts to reach the customer by phone and e-mail however, to date, there has been no response by the customer to the representatives’ contact attempts Should the customer still need assistance, we ask that they contact our representative at [redacted] @Dell.com for any further assistance they may need regarding this matter Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution GroupIncident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The printer I bought was advertised that it could scan up to fifty pages through the document feederThis was exactly what I wantedIt did not say, however, that when scanning the fifty pages, you could do nothing with themI had expected to be able to take those fifty pages and make a document out of them to attach to an emailThe fifty pages became fifty documents, much too large to attach to anythingI call this deceptive advertisingI paid $for this printerPrinters are a lot less expensive, but I relied on the Dell name and the fact that the printer would do exactly what it promisedDell will not give me the software I need to obtain the results I wantFor the $price I paid, I should have received the appropriate softwareI know there is software out there to accomplish what I needI believe it is Dell's responsibility to supply that software with their equipment.I do not accept Dell's reluctance to stand by their equipment and to wash their hands of any responsibility Regards, [redacted]
Thank you for providing a copy of the customers’ submissionDell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at [redacted] _***@Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has been instrumental in assisting the customer to receive a full refund to his PayPal Account for the equipment received back at Dell We certainly do apologize for the delay in the crediting process We are pleased the Revdex.com has brought this matter to our attention so we were able to address with finality this issue for our customer Please have the customer contact our representative directly by email at [redacted] _***@Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative recently contacted Ms [redacted] regarding her concernsIn the interest of customer satisfaction, our representative processed a partial account credit for order# [redacted] Our representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case she has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced with a new computer with upgrades and warranty We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and processed a service dispatch to address the technical issues The customer stated he is dissatisfied with the sound quality and operating system and requested a new system exchange which our representative denied Our representative, for customer satisfaction reasons, offered a service dispatch for on-site or Dell Depot repair and the customer declined Should the customer reconsider and want to accept the offer for assistance, we ask that he contact our representative within ten days from this response at [redacted] @Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc