Thank you for providing a copy of the customer’s submission Dell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist Please have the customer contact the representative by email at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAs we have explained to the customer that he will need to contact American Express and explain about the returnAmerican Express will have to determine if they wish to reissue the certificate/couponBecause it was a coupon there are no funds for Dell to returnWe have included a link for the customers’ convenience about his American Express reward points [redacted] At this time Dell considers this issue closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] was offered return due to product availability issues and discount on a new order for a different model; however, he elected not to respond with his decisionOur representative made multiple attempts; however, has not been able to further discuss the contents of his correspondenceHis request for replacement monitors was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The camcorder still does not work properlyThe picture quality is still blurry, not clear and it has a lot of static in the recording Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The representative that I have been dealing with offered me a machine that was a downgrade from the machine I currently have Dell seems to be trying to get away with the minimum it can get away with to replace the machine When I told him that the machine was not acceptable (it was pounds heavier than current machine), he told me that my current machine was discontinue and that he could put in a request for a laptop As far as I know, this request is still pending, so I am surprised by this correspondence As discussed with the representative, I would like him to live up to his promise of replacing with a comparable machine - both in weight and capability
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the order was being delayed due to product availability issuesOur representative worked with the order verification department to resolve this matterOur records show the order number [redacted] has been delivered to Mr [redacted] on January 19, under FedEx tracking number [redacted] Our representative also followto confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] Our representative, ***, contacted Dr [redacted] and processed a return for creditOur records indicate the credit has been applied to the original form of paymentDr [redacted] has not responded to subsequent contact attempts and we regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell considers the issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and condition of limited hardware warranty [redacted] Our records show that a replacement unit order# [redacted] was delivered to Mr [redacted] on October 3, under Purolator Tracking# [redacted] His request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The response from Dell is laughableWhere do I start? As I have been saying all along, I doubt that we have been dealing with any high level people at Dell, which is further evidenced by the fact that the respondent isn't even capable of creating a proper sentenceWould anyone in Dell corporate or from the so called Advanced Resolution Group really say "This matter has been previously addressed this matter"? Secondly, Dell is lying to you and me right now, as they have historically, by claiming that they issued a credit in the amount of $They absolutely did not! I just went to my bank website and the only transaction there with Dell is the $chargeThis does not surprise me since Dell lied about the item I ordered being in stock, and that lie along with the lack of follow up and communication is what resulted in not receiving this item on timeThey can quote delivery timeframes all they want and try to reference things I have said, if they think that it helps them, but the truth of the matter regarding delivery is the following: The item would have arrived before Christmas if it wasn't backorderedHow do I know this, because the item arrived only one business day after Christmas even though it was backorderedThe time that the package was in the carrier's possession was such that if it was in stock and they would have sent it out within a couple of days, it would have arrived business days before ChristmasWhat this person we are dealing with doesn't understand or is unwilling to admit is that I sat here for days waiting to get my shipment confirmation email and after days, I had to call them to find out that it was backorderedThis is exactly how they treat all their customers all the timeThey can continue to do this and to lie, like they are right now, because nobody holds them accountableThey also make these ridiculous claims that they can't convert gift card money to credit card money which is completely ludicrousRetailers have many, many ways to fix their problems if they cared toThey could issue a credit to the credit card on file, they could offer the victim free merchandise, or they could simply give the person another gift cardI wouldn't use it, as you might imagine, but I might give it to some poor unsuspecting victimMaybe I would think of the person I like even less than Dell and give it to themSo, we now can see clearly where they have lied to me and also how they don't care if I am a satisfied customer or notHaving been a high level manager in a Fortune Company, I can tell you that if the person we are dealing with worked for me, they would have been terminatedThis is part of the reason that I do not believe we are dealing with anyone from corporateSo here is where we areDell thinks that the $credit that they lied about issuing me is enough and again that is no surpriseThey also claim that can't do anything, which actually means they won't do anythingThey claim that we are dealing with the Advanced Resolution Group, which based on their grammar can't be possible unless that group has been outsourced to Mumbai too, and they claim that they will not change their mind about the resolution offered which is zeroI ask you at the Revdex.com, exactly what did they offer and what did they resolve? That only leaves me with what I stated up frontI clearly mentioned these things, so that Dell wasn't blindsided by them and so these people we are dealing with would have an opportunity to avoid itTrue to form, they have no concernNow I will collect all the correspondence here, add that to the email string, which was basically all my inquiries and Dell's one response saying "It's Backordered" and I will craft a letter to the corporate officeIt's going to the CEO and I am going to send it certified mail with a return receipt with signature requirementWe will see exactly who at Dell knows what and if corporate is directing these folks to step on customers or if this is news to themAfter that, the thing that Dell will be least happy about is the forumsThis case, along with the equally awful previous experiences will be spelled out in detail in every forum that a potential customer might frequentI am now retired and I have so much free time that this quest might just be my new hobbyThey stand to lose quite a bit as I am registered on hundreds of forumsThis will undoubtedly have an impact on their business although they probably won't know why and maybe not even care whyThe facts and only the facts need to be shared and companies like this who try to throw their weight around, only wanting to collect the money, need to feel the consequences of their actions
The Dell representative is continuing to work with our credit verification team to reach a resolution however, there have been unforeseen delays in processing the refundThe customer may contact our representative at [redacted] @Dell.com for any further updates he may need regarding this matter
Complaint: [redacted] I am rejecting this response because:DELL IS RESPONSIBLE AS IT WAS THEIR TECH DIRECT GUIDANCE TELLING ME TO DELETE THE FILES !!!DELL'S TECH INFORMED ME OF TECH SUPPORT HIS DIRECTIONS ARE WHAT CAUSED THE COMPUTER TO BLUE SCREEN AS IT WA HE THAT TOLD ME TO DELETE THE FILES IF THE JERK WOULDN'T OF TOLD ME TO DELETE THE FILES, THE COMPUTER WOULD NOT HAVE BLUE SCREENED Regards, *** [redacted]
Complaint: [redacted] I am rejecting this response because:To Whom it May Concern:I am writing again in regards to the incident listed belowAn [redacted] from Dell contacted me and I spoke with his shortly ago and am highly dissatisfied with his "resolution", which was to basically tell me that I was out of luck even though this problem is a known issue by Dell and in the past they replaced MANY motherboards that were out of warranty after their software fried the customers' motherboardsFurthermore, he stated that this was a known incident from prior to ***[redacted] and I did not buy my computer until 2010, and I STILL received the corrupted softwareHis argument was that since I had had my computer for years and it was no longer in warranty Dell was not responsible for their corrupted software frying my motherboard and they would not do anything to fix or make this matter right.I need to know if there is anything I can do further in regard to this matter or how knowing that Dell has provided known corrupted software that has damaged my computer beyond functioning will affect their Revdex.com rating and what other things I can do to pursue this matter.I am so frustrated as I have always taken pristine care of my computer and could have gotten another indefinite amount of good use out of it had I not trusted that the software that Dell sent with it was safe and reliableI have lost over 1,in money that I initially spent on this computer and I am so disgusted I do not even know what to do.On top of this, a new motherboard - not even a Dell branded one, one that they could get me from a third party site - would probably cost them less than to resolve this matter to my satisfactionI think this shows extreme lack of care for their customer, as well as basically turning their back on standing behind their products and servicesI have literally spent thousands with them on computers and computer related products in the years I have been married and this is wrong in the WORST way.Also please note that I have the conversations with the first supervisor I spoke to, ***, as well as the conversation I had with ***I admit it got very heated but his lack of concern with my problem and basically acting like it did not matter did not go over well with me at all.I would appreciate any help in this matter[redacted] *** Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and do not find that to be exactly accurateDell didn't refer me to the third party supplier , because I have contacted VisionTek couple of days before I started this complaintIn addition, I have requested Dell's representative to provide me with steps they are going to take toward improving their Customer Service She has informed that this process will start after the case is closed with Dell Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: THESE *word rejected [redacted] OWE ME MONEY I DONT HAVE AN OUTSTANDING BALANCE!!!! ABOVE IS THE ATTACHED EMAIL AND ALSO COPIED IT IN THE BODY HEREI RECEIVED THIS EMAIL LAST MONTH STATING MY REFUND WAS BEING PROCESSED WHICH I STILL HAVEN RECEIVED AS OF TODAY!!!!! ***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT - DO NOT REPLY [redacted] Thank you for contacting us about the above-referenced accountBelow is a confirmation of the account changes/activities discussed today: A refund of your credit balance for -is being processedYou should receive your check in the next 2-weeksIt's free to access your Dell Preferred Account online at [redacted] or directly from your Dell My AccountView activity, download statements, make payments, and moreIf you have any questions about your Dell Preferred Account, please call us at ###-###-####, Monday - Friday 7:AM - 8:PM CT, or email us through our website at [redacted] Thank you for your business, and we appreciate the opportunity to serve youSincerely, Dell Financial Services Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceIn the interest of customer satisfaction, product return is being processed Please note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty www.Dell.com/WarrantyHowever, as a onetime gesture of goodwill, our representative offered a couponShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] h, will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been instrumental is assisting the customer in receiving their Dell $Gift Card We certainly do apologize for any frustration this matter may have been for our customer We appreciate the customer and the Revdex.com for bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that Dell does not assist with data recovery, backing up of data, or restoring of dataThis is stated in the customer’s contract, and is agreed to when they purchase said contract Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 12/29/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states he was to receive a $eGift Card and 10% rewards because he used Dell FinancingAt this time the agent reviewed the chat logs and advised that our sales rep has confirmed the order does not qualify for both $e-gift card and for 10% reward pointsHe has informed him that the order has a loyalty program that gives customers 5% back in the form of a Dell gift card and free 2nd business day shipping on most purchasesDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any further questions.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist Please have the customer contact the representative by email at [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAs we have explained to the customer that he will need to contact American Express and explain about the returnAmerican Express will have to determine if they wish to reissue the certificate/couponBecause it was a coupon there are no funds for Dell to returnWe have included a link for the customers’ convenience about his American Express reward points [redacted] At this time Dell considers this issue closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] was offered return due to product availability issues and discount on a new order for a different model; however, he elected not to respond with his decisionOur representative made multiple attempts; however, has not been able to further discuss the contents of his correspondenceHis request for replacement monitors was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The camcorder still does not work properlyThe picture quality is still blurry, not clear and it has a lot of static in the recording Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:The representative that I have been dealing with offered me a machine that was a downgrade from the machine I currently have Dell seems to be trying to get away with the minimum it can get away with to replace the machine When I told him that the machine was not acceptable (it was pounds heavier than current machine), he told me that my current machine was discontinue and that he could put in a request for a laptop As far as I know, this request is still pending, so I am surprised by this correspondence As discussed with the representative, I would like him to live up to his promise of replacing with a comparable machine - both in weight and capability
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and informed him that the order was being delayed due to product availability issuesOur representative worked with the order verification department to resolve this matterOur records show the order number [redacted] has been delivered to Mr [redacted] on January 19, under FedEx tracking number [redacted] Our representative also followto confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Dr [redacted] Our representative, ***, contacted Dr [redacted] and processed a return for creditOur records indicate the credit has been applied to the original form of paymentDr [redacted] has not responded to subsequent contact attempts and we regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell considers the issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and condition of limited hardware warranty [redacted] Our records show that a replacement unit order# [redacted] was delivered to Mr [redacted] on October 3, under Purolator Tracking# [redacted] His request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: The response from Dell is laughableWhere do I start? As I have been saying all along, I doubt that we have been dealing with any high level people at Dell, which is further evidenced by the fact that the respondent isn't even capable of creating a proper sentenceWould anyone in Dell corporate or from the so called Advanced Resolution Group really say "This matter has been previously addressed this matter"? Secondly, Dell is lying to you and me right now, as they have historically, by claiming that they issued a credit in the amount of $They absolutely did not! I just went to my bank website and the only transaction there with Dell is the $chargeThis does not surprise me since Dell lied about the item I ordered being in stock, and that lie along with the lack of follow up and communication is what resulted in not receiving this item on timeThey can quote delivery timeframes all they want and try to reference things I have said, if they think that it helps them, but the truth of the matter regarding delivery is the following: The item would have arrived before Christmas if it wasn't backorderedHow do I know this, because the item arrived only one business day after Christmas even though it was backorderedThe time that the package was in the carrier's possession was such that if it was in stock and they would have sent it out within a couple of days, it would have arrived business days before ChristmasWhat this person we are dealing with doesn't understand or is unwilling to admit is that I sat here for days waiting to get my shipment confirmation email and after days, I had to call them to find out that it was backorderedThis is exactly how they treat all their customers all the timeThey can continue to do this and to lie, like they are right now, because nobody holds them accountableThey also make these ridiculous claims that they can't convert gift card money to credit card money which is completely ludicrousRetailers have many, many ways to fix their problems if they cared toThey could issue a credit to the credit card on file, they could offer the victim free merchandise, or they could simply give the person another gift cardI wouldn't use it, as you might imagine, but I might give it to some poor unsuspecting victimMaybe I would think of the person I like even less than Dell and give it to themSo, we now can see clearly where they have lied to me and also how they don't care if I am a satisfied customer or notHaving been a high level manager in a Fortune Company, I can tell you that if the person we are dealing with worked for me, they would have been terminatedThis is part of the reason that I do not believe we are dealing with anyone from corporateSo here is where we areDell thinks that the $credit that they lied about issuing me is enough and again that is no surpriseThey also claim that can't do anything, which actually means they won't do anythingThey claim that we are dealing with the Advanced Resolution Group, which based on their grammar can't be possible unless that group has been outsourced to Mumbai too, and they claim that they will not change their mind about the resolution offered which is zeroI ask you at the Revdex.com, exactly what did they offer and what did they resolve? That only leaves me with what I stated up frontI clearly mentioned these things, so that Dell wasn't blindsided by them and so these people we are dealing with would have an opportunity to avoid itTrue to form, they have no concernNow I will collect all the correspondence here, add that to the email string, which was basically all my inquiries and Dell's one response saying "It's Backordered" and I will craft a letter to the corporate officeIt's going to the CEO and I am going to send it certified mail with a return receipt with signature requirementWe will see exactly who at Dell knows what and if corporate is directing these folks to step on customers or if this is news to themAfter that, the thing that Dell will be least happy about is the forumsThis case, along with the equally awful previous experiences will be spelled out in detail in every forum that a potential customer might frequentI am now retired and I have so much free time that this quest might just be my new hobbyThey stand to lose quite a bit as I am registered on hundreds of forumsThis will undoubtedly have an impact on their business although they probably won't know why and maybe not even care whyThe facts and only the facts need to be shared and companies like this who try to throw their weight around, only wanting to collect the money, need to feel the consequences of their actions
The Dell representative is continuing to work with our credit verification team to reach a resolution however, there have been unforeseen delays in processing the refundThe customer may contact our representative at [redacted] @Dell.com for any further updates he may need regarding this matter
Complaint: [redacted] I am rejecting this response because:DELL IS RESPONSIBLE AS IT WAS THEIR TECH DIRECT GUIDANCE TELLING ME TO DELETE THE FILES !!!DELL'S TECH INFORMED ME OF TECH SUPPORT HIS DIRECTIONS ARE WHAT CAUSED THE COMPUTER TO BLUE SCREEN AS IT WA HE THAT TOLD ME TO DELETE THE FILES IF THE JERK WOULDN'T OF TOLD ME TO DELETE THE FILES, THE COMPUTER WOULD NOT HAVE BLUE SCREENED Regards, *** [redacted]
Complaint: [redacted] I am rejecting this response because:To Whom it May Concern:I am writing again in regards to the incident listed belowAn [redacted] from Dell contacted me and I spoke with his shortly ago and am highly dissatisfied with his "resolution", which was to basically tell me that I was out of luck even though this problem is a known issue by Dell and in the past they replaced MANY motherboards that were out of warranty after their software fried the customers' motherboardsFurthermore, he stated that this was a known incident from prior to ***[redacted] and I did not buy my computer until 2010, and I STILL received the corrupted softwareHis argument was that since I had had my computer for years and it was no longer in warranty Dell was not responsible for their corrupted software frying my motherboard and they would not do anything to fix or make this matter right.I need to know if there is anything I can do further in regard to this matter or how knowing that Dell has provided known corrupted software that has damaged my computer beyond functioning will affect their Revdex.com rating and what other things I can do to pursue this matter.I am so frustrated as I have always taken pristine care of my computer and could have gotten another indefinite amount of good use out of it had I not trusted that the software that Dell sent with it was safe and reliableI have lost over 1,in money that I initially spent on this computer and I am so disgusted I do not even know what to do.On top of this, a new motherboard - not even a Dell branded one, one that they could get me from a third party site - would probably cost them less than to resolve this matter to my satisfactionI think this shows extreme lack of care for their customer, as well as basically turning their back on standing behind their products and servicesI have literally spent thousands with them on computers and computer related products in the years I have been married and this is wrong in the WORST way.Also please note that I have the conversations with the first supervisor I spoke to, ***, as well as the conversation I had with ***I admit it got very heated but his lack of concern with my problem and basically acting like it did not matter did not go over well with me at all.I would appreciate any help in this matter[redacted] *** Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and do not find that to be exactly accurateDell didn't refer me to the third party supplier , because I have contacted VisionTek couple of days before I started this complaintIn addition, I have requested Dell's representative to provide me with steps they are going to take toward improving their Customer Service She has informed that this process will start after the case is closed with Dell Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: THESE *word rejected [redacted] OWE ME MONEY I DONT HAVE AN OUTSTANDING BALANCE!!!! ABOVE IS THE ATTACHED EMAIL AND ALSO COPIED IT IN THE BODY HEREI RECEIVED THIS EMAIL LAST MONTH STATING MY REFUND WAS BEING PROCESSED WHICH I STILL HAVEN RECEIVED AS OF TODAY!!!!! ***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT - DO NOT REPLY [redacted] Thank you for contacting us about the above-referenced accountBelow is a confirmation of the account changes/activities discussed today: A refund of your credit balance for -is being processedYou should receive your check in the next 2-weeksIt's free to access your Dell Preferred Account online at [redacted] or directly from your Dell My AccountView activity, download statements, make payments, and moreIf you have any questions about your Dell Preferred Account, please call us at ###-###-####, Monday - Friday 7:AM - 8:PM CT, or email us through our website at [redacted] Thank you for your business, and we appreciate the opportunity to serve youSincerely, Dell Financial Services Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceIn the interest of customer satisfaction, product return is being processed Please note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty www.Dell.com/WarrantyHowever, as a onetime gesture of goodwill, our representative offered a couponShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] h, will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been instrumental is assisting the customer in receiving their Dell $Gift Card We certainly do apologize for any frustration this matter may have been for our customer We appreciate the customer and the Revdex.com for bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that Dell does not assist with data recovery, backing up of data, or restoring of dataThis is stated in the customer’s contract, and is agreed to when they purchase said contract Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Today’s Date: 12/29/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states he was to receive a $eGift Card and 10% rewards because he used Dell FinancingAt this time the agent reviewed the chat logs and advised that our sales rep has confirmed the order does not qualify for both $e-gift card and for 10% reward pointsHe has informed him that the order has a loyalty program that gives customers 5% back in the form of a Dell gift card and free 2nd business day shipping on most purchasesDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any further questions.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc