Complaint: [redacted] I am rejecting this response because:The resolutions mentioned in Dell's reply did not reflect the truth.The technician first tried to install a lot of updates to the laptop, and this step created error messages continuouslyThe technician then said the only way to remove these error messages was to reset the laptopHowever, at this stage it was already too late to back up the system image - if we back up system image at this check point and recover it later, the error messages will apprear again - and that was the reason we would not want to back up system as it is not the correct approach.Through this diagnosis, Dell's technician showed incompetence in solving the issue - the noise issue mentioned in the original claim was not fixed, however, they created new errors when installed many other irrelevant updatesIn the end, we need to remind Dell technician again that the noise issue while playing video - which was first reported in April and was not fixed when sending back to Dell in June - was never been resolved throughout this recent communication.We would like to thank Revdex.com again in coordinating this issue between us and DellHowever, we will not intend to close this claim at this point, as Dell did not resolve, and did not offer feasible approach to resolve the issue reported in the original claim Regards, [redacted] (on behalf of ***)
The Dell representative is continuing to work with our credit verification team to reach a resolution however, there have been unforeseen delays in processing the refundThe customer may contact our representative at [redacted] @Dell.com for any further updates he may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] was offered return due to product availability issues and discount on a new order for a different model; however, he elected not to respond with his decisionOur representative made multiple attempts; however, has not been able to further discuss the contents of his correspondenceHis request for replacement monitors was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has contacted the customer and advised her the invoices and notifications were being generated due a balance showing on the account from late feesAs a onetime goodwill gesture, our representative waived the late fees and the account now shows no balanceWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and arranged a system exchangeOur records indicate the customer has received the replacement unitWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While it was an arduous and time consuming task, the Dell agent was very conscientious and dedicated to aid in resolving this issue I did send an email thanking him for his time and dedicationThank you for aiding in resolving this with Dell Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; *** has authorized the return and full refund to the customer for the return of the Samsung TVs which had been received by the customer damaged during shipment This information will certainly be shared with both the vendor and the carrier We apologize to the customer for any frustration or inconvenience this transaction may have caused the customerThe crediting process is complete; however please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and condition of limited hardware warranty [redacted] Our records show that a replacement unit order# [redacted] was delivered to Mr [redacted] on October 3, under Purolator Tracking# [redacted] His request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist Please have the customer contact the representative by email at [redacted]
Complaint: [redacted] I am rejecting this response because:DELL IS RESPONSIBLE AS IT WAS THEIR TECH DIRECT GUIDANCE TELLING ME TO DELETE THE FILES !!!DELL'S TECH INFORMED ME OF TECH SUPPORT HIS DIRECTIONS ARE WHAT CAUSED THE COMPUTER TO BLUE SCREEN AS IT WA HE THAT TOLD ME TO DELETE THE FILES IF THE JERK WOULDN'T OF TOLD ME TO DELETE THE FILES, THE COMPUTER WOULD NOT HAVE BLUE SCREENED Regards, *** [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided an order quote for the customer that he has accepted and the computer has been delivered to him Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell considers the issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
A Dell representative is working with ** [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match guarantee [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a partial credit for order# [redacted] to the original form of paymentHis request for any additional discount or credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states an order concernsAt this time the agent offered and the customer accepted a Dell couponThe coupon was received and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: 33665247Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matter In the interest of customer satisfaction, our representative processed a refund for order# [redacted] Our records show that all the necessary credits have been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been instrumental is assisting the customer in receiving their Dell $Gift Card We certainly do apologize for any frustration this matter may have been for our customer We appreciate the customer and the Revdex.com for bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting the credit issue resolvedThe representative confirmed that Dell Financial has waived any late fees and account shows zero balancePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] followed up with the customer and offered to assist in resetting system back to factory settingsThe customer also requested a free software warranty which was respectfully deniedAdditional follow up calls and emails to the customer were left unresponsiveSincerely, Advanced Resolution Group FID # [redacted] Dell
Today’s Date: 08/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The resolutions mentioned in Dell's reply did not reflect the truth.The technician first tried to install a lot of updates to the laptop, and this step created error messages continuouslyThe technician then said the only way to remove these error messages was to reset the laptopHowever, at this stage it was already too late to back up the system image - if we back up system image at this check point and recover it later, the error messages will apprear again - and that was the reason we would not want to back up system as it is not the correct approach.Through this diagnosis, Dell's technician showed incompetence in solving the issue - the noise issue mentioned in the original claim was not fixed, however, they created new errors when installed many other irrelevant updatesIn the end, we need to remind Dell technician again that the noise issue while playing video - which was first reported in April and was not fixed when sending back to Dell in June - was never been resolved throughout this recent communication.We would like to thank Revdex.com again in coordinating this issue between us and DellHowever, we will not intend to close this claim at this point, as Dell did not resolve, and did not offer feasible approach to resolve the issue reported in the original claim Regards, [redacted] (on behalf of ***)
The Dell representative is continuing to work with our credit verification team to reach a resolution however, there have been unforeseen delays in processing the refundThe customer may contact our representative at [redacted] @Dell.com for any further updates he may need regarding this matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] was offered return due to product availability issues and discount on a new order for a different model; however, he elected not to respond with his decisionOur representative made multiple attempts; however, has not been able to further discuss the contents of his correspondenceHis request for replacement monitors was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has contacted the customer and advised her the invoices and notifications were being generated due a balance showing on the account from late feesAs a onetime goodwill gesture, our representative waived the late fees and the account now shows no balanceWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative [redacted] contacted the customer and arranged a system exchangeOur records indicate the customer has received the replacement unitWe remain available to assist and ask that the customer contact the representative [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me While it was an arduous and time consuming task, the Dell agent was very conscientious and dedicated to aid in resolving this issue I did send an email thanking him for his time and dedicationThank you for aiding in resolving this with Dell Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] ** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; *** has authorized the return and full refund to the customer for the return of the Samsung TVs which had been received by the customer damaged during shipment This information will certainly be shared with both the vendor and the carrier We apologize to the customer for any frustration or inconvenience this transaction may have caused the customerThe crediting process is complete; however please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms and condition of limited hardware warranty [redacted] Our records show that a replacement unit order# [redacted] was delivered to Mr [redacted] on October 3, under Purolator Tracking# [redacted] His request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies Our representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for providing a copy of the customer’s submission Dell representative, [redacted] , is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist Please have the customer contact the representative by email at [redacted]
Complaint: [redacted] I am rejecting this response because:DELL IS RESPONSIBLE AS IT WAS THEIR TECH DIRECT GUIDANCE TELLING ME TO DELETE THE FILES !!!DELL'S TECH INFORMED ME OF TECH SUPPORT HIS DIRECTIONS ARE WHAT CAUSED THE COMPUTER TO BLUE SCREEN AS IT WA HE THAT TOLD ME TO DELETE THE FILES IF THE JERK WOULDN'T OF TOLD ME TO DELETE THE FILES, THE COMPUTER WOULD NOT HAVE BLUE SCREENED Regards, *** [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has provided an order quote for the customer that he has accepted and the computer has been delivered to him Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell considers the issue closedSincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
A Dell representative is working with ** [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match guarantee [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a partial credit for order# [redacted] to the original form of paymentHis request for any additional discount or credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states an order concernsAt this time the agent offered and the customer accepted a Dell couponThe coupon was received and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: 33665247Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matter In the interest of customer satisfaction, our representative processed a refund for order# [redacted] Our records show that all the necessary credits have been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Dell representative, [redacted] has been instrumental is assisting the customer in receiving their Dell $Gift Card We certainly do apologize for any frustration this matter may have been for our customer We appreciate the customer and the Revdex.com for bringing this matter to our attention Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting the credit issue resolvedThe representative confirmed that Dell Financial has waived any late fees and account shows zero balancePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] followed up with the customer and offered to assist in resetting system back to factory settingsThe customer also requested a free software warranty which was respectfully deniedAdditional follow up calls and emails to the customer were left unresponsiveSincerely, Advanced Resolution Group FID # [redacted] Dell
Today’s Date: 08/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc