Complaint: [redacted] I am rejecting this response because: what ever dell responded is they have not offered me any discount and there agent [redacted] just sent me a note below stating that there sales team is not honoring my request and did not offer any options [redacted] @Dell.comDec at 10:AMTo [redacted] @yahoo.comHi [redacted] ,Thank you for your emailI checked with the sales team they could not process the order with the same price as this item was on promotionWe are really sorry.Thanks & regards, [redacted] [redacted] Brand CertifiedDell | Global Escalations Operations.Office ###-###-####My work schedule is 8:am-5:pm EST Monday to Friday.Email: [redacted] @dell.com Regards, [redacted]
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Complaint: [redacted] I am rejecting this response because: The computer had the same symptoms as the first one, me and my wife have been great Dell customers for the past years we have bought computers and a sony play station There is no way that of the exact same computer should have the same symptoms ,excessive overheating and loud fan noiseIf the first one was impossible to fix its likely the second will be the sameI never did get any report back on the first computer as to why it crashed just like the one I have nowI did send the first one back but did not get an email or even a phone call with the conclusive issue with itI think I deserve a new computer and they do not have to provide a free one year warranty I will buy the warranty myself In conclusion I cannot accept what they are offering as a resolution its just not a fair situation to me They are a multimillion dollar company and in my opinion should act as one Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** [redacted] on behalf of [redacted] A Dell representative recently spoke to [redacted] regarding her concernsShe informed our representative that the issue has been resolved to her satisfaction and does not require any further assistanceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , while they did finally reimburse me, they still wasted weeks, failed to provide the service I payed for and were unable to give me proper information on the resolutionI believe Dell could use this complaint to improve their service Regards, [redacted]
Dell representative, [redacted] , has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted Ms [redacted] by phone and e-mail; however, has not been able to discuss the contents of her correspondenceOur representative may be contacted directly by e-mail at [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative Shawn contacted the customer and authorized a return for the orderThe representative will maintain ownership of the account and will update the customer once the credit has posted Sincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have no choice I guess except to take the Dell gift cardI am not sure it will work or not.When I purchased the camera the agreement how I understood it was that they would fix or replace the camera with that model or a better model or get a refund.I dont remember anything about a dell gift cardIt has taken hours and hours to get this camera returnedWHy would I want to buy anything from them again now that I know that it takes this long to return something SO, I guess I do accept the gift card because I have no other alternatives I will be posting my comments on every review I can find in regards to their horrible customer service I will use the gift card and hope whatever I get doesn't break Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, depot service; however, Mr [redacted] elected not to accept our offer of assistanceDue to original invoice date of June 18, and our return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell has “misplaced” all records of contact with technical service done on my laptopI will not continue down the path of needing repair on a new computerThe rudeness I have experienced with the contact assigned to me and all others at Dell has been eye openingThis business cannot stay organized and passes you around to new individuals constantly so that any call takes a minimum of twenty minutes before you can begin discussing the issueThat is not okayIf I’m not allowed to return then I want at least half my money back so I can go purchase an actual, functioning computerIt will not be a DellAlso, the responses to this claim have been falseDell stated I did not respond to being contacted when what actually happened was I called three times on Wednesday, November Two of the calls the automated system led me to nothing where the call automatically endedSo I called again and after being sent to three people I was told they couldn’t help me I then received an email so I responded to that and never received a responseI will not have Dell push me aside on thisTheir slow service is the reason a person can not resolve anything fast enough to return within their small return windowI refuse to work with their customer service or technical support and willonly accept a full refund or half of my purchase price backThis continues to take way too much of my time and I cannot handle these rude representatives Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:After a month of no action, only apologies, and an hour on the phone with customer service yesterday, the call was ended with "I am sorryI will note your feedback." I placed this order for the Nikon D5300, prior to my son's high school awards and graduation ceremonies I order this camera because mine failed shortly before these events and I needed one ASAP They showed the item in stock and ready to ship and I could receive it in time for the event After two phone calls and finally realizing it was on back-order, I suggested the Dreplacement Each time I suggested that, I was ignored, as if I had never said even suggested such Finally, after missing the awards ceremony, I requested to cancel my order so I could purchase the camera elsewhere and be able to use it during his graduation ceremony At this point I was told I could not cancel the order, I could only wait and return it once it was delivered Since the camera costs $600, I was not willing to take the chance (an could not afford the extra cost either) of Dell not allowing me to return it if I purchase one from another store I continued to wait, not receiving the order in time for either event, the main reason I purchased this camera in the first place It was not until I filed the complaint with Revdex.com that I even received notification that my camera was even being shipped Now, after over a month, the extra cost for overnight shipping (that did not happen), time and frustration spent trying to understand and resolve the issue, and having to file a complaint with Revdex.com, all I get is "I'm sorry I will note your feedback." This is how a loyal decade plus customer is treated I am appalled by the company's actions and responses and reject their efforts to "smooth this over" with only an apology! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I was told on January 15th I would receive a refund I still have not received a refund to my debit card as method of payment, and when I call to check on it, they don't know anything about it and keep saying they will call me back No one has ever called me back I've been going in circles like this with this ridiculous company for over months This computer arrived defective and was returned immediately They owe me over $ I can't afford to throw away $ Please help me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am still awaiting my refundWhen my refund is issued, then this will be resolved Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the discount the customer is referring too was offered on the most recent order that was returned for refundAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] in the interest of customer satisfaction, has authorized the extended warranty the customer had purchased from Dell to be canceled with a pro-rated refund given back to the customer Mr*** has agreed to this resolution and the refund posted from Dell to the [redacted] Card on 01/31/ We appreciate the customer allowing Dell to address this matter for him Additionally, we thank the Revdex.com for bringing the two parties together Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer concerning her request for a refundPer the terms and conditions for the return of software, the refund has been declinedThe software vendor has informed us the software has been downloaded and activated, which the customer confirms, and cannot be deactivated [redacted] We regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will hope that the company continues to fix there issues as this order was made a total of three times with two of them with the help of the advanced resolution people and it took a month to get a computer which there competitors would have all had to us in less than a week Not sure about my future use of this company through my personal account or my business Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Again the same thing happenedI placed another order Dell Purchase ID: [redacted] and no one at dell can help memy orders dont go through [redacted] which is a fake name from a representantive in India never helped me They lie in their responsesI never refused to talk to herAs for the Sony tv I asked for a replacement right when I received it on 08/The order was placed on 07/30/I had days to return the unit or get a replacementDell is now passing the responsibility to SonyI agree that now it does fall under sony warrantyBut I wanted n exchange directly from dell and still doI will not go through SonyI refuse to go through SonyDell lies, promotes advertisement, does not help customers, commits fraud, and has no us numbers to call Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was aware of his needs prior to purchasing from the retailerUnfortunately Dell cannot make an exception due to the warranty limitationsPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: what ever dell responded is they have not offered me any discount and there agent [redacted] just sent me a note below stating that there sales team is not honoring my request and did not offer any options [redacted] @Dell.comDec at 10:AMTo [redacted] @yahoo.comHi [redacted] ,Thank you for your emailI checked with the sales team they could not process the order with the same price as this item was on promotionWe are really sorry.Thanks & regards, [redacted] [redacted] Brand CertifiedDell | Global Escalations Operations.Office ###-###-####My work schedule is 8:am-5:pm EST Monday to Friday.Email: [redacted] @dell.com Regards, [redacted]
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at [redacted] @Dell.com for any further assistance they may need regarding this matter
Complaint: [redacted] I am rejecting this response because: The computer had the same symptoms as the first one, me and my wife have been great Dell customers for the past years we have bought computers and a sony play station There is no way that of the exact same computer should have the same symptoms ,excessive overheating and loud fan noiseIf the first one was impossible to fix its likely the second will be the sameI never did get any report back on the first computer as to why it crashed just like the one I have nowI did send the first one back but did not get an email or even a phone call with the conclusive issue with itI think I deserve a new computer and they do not have to provide a free one year warranty I will buy the warranty myself In conclusion I cannot accept what they are offering as a resolution its just not a fair situation to me They are a multimillion dollar company and in my opinion should act as one Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** [redacted] on behalf of [redacted] A Dell representative recently spoke to [redacted] regarding her concernsShe informed our representative that the issue has been resolved to her satisfaction and does not require any further assistanceWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] , in case [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , while they did finally reimburse me, they still wasted weeks, failed to provide the service I payed for and were unable to give me proper information on the resolutionI believe Dell could use this complaint to improve their service Regards, [redacted]
Dell representative, [redacted] , has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this matter
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted Ms [redacted] by phone and e-mail; however, has not been able to discuss the contents of her correspondenceOur representative may be contacted directly by e-mail at [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative Shawn contacted the customer and authorized a return for the orderThe representative will maintain ownership of the account and will update the customer once the credit has posted Sincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have no choice I guess except to take the Dell gift cardI am not sure it will work or not.When I purchased the camera the agreement how I understood it was that they would fix or replace the camera with that model or a better model or get a refund.I dont remember anything about a dell gift cardIt has taken hours and hours to get this camera returnedWHy would I want to buy anything from them again now that I know that it takes this long to return something SO, I guess I do accept the gift card because I have no other alternatives I will be posting my comments on every review I can find in regards to their horrible customer service I will use the gift card and hope whatever I get doesn't break Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, depot service; however, Mr [redacted] elected not to accept our offer of assistanceDue to original invoice date of June 18, and our return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Dell has “misplaced” all records of contact with technical service done on my laptopI will not continue down the path of needing repair on a new computerThe rudeness I have experienced with the contact assigned to me and all others at Dell has been eye openingThis business cannot stay organized and passes you around to new individuals constantly so that any call takes a minimum of twenty minutes before you can begin discussing the issueThat is not okayIf I’m not allowed to return then I want at least half my money back so I can go purchase an actual, functioning computerIt will not be a DellAlso, the responses to this claim have been falseDell stated I did not respond to being contacted when what actually happened was I called three times on Wednesday, November Two of the calls the automated system led me to nothing where the call automatically endedSo I called again and after being sent to three people I was told they couldn’t help me I then received an email so I responded to that and never received a responseI will not have Dell push me aside on thisTheir slow service is the reason a person can not resolve anything fast enough to return within their small return windowI refuse to work with their customer service or technical support and willonly accept a full refund or half of my purchase price backThis continues to take way too much of my time and I cannot handle these rude representatives Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:After a month of no action, only apologies, and an hour on the phone with customer service yesterday, the call was ended with "I am sorryI will note your feedback." I placed this order for the Nikon D5300, prior to my son's high school awards and graduation ceremonies I order this camera because mine failed shortly before these events and I needed one ASAP They showed the item in stock and ready to ship and I could receive it in time for the event After two phone calls and finally realizing it was on back-order, I suggested the Dreplacement Each time I suggested that, I was ignored, as if I had never said even suggested such Finally, after missing the awards ceremony, I requested to cancel my order so I could purchase the camera elsewhere and be able to use it during his graduation ceremony At this point I was told I could not cancel the order, I could only wait and return it once it was delivered Since the camera costs $600, I was not willing to take the chance (an could not afford the extra cost either) of Dell not allowing me to return it if I purchase one from another store I continued to wait, not receiving the order in time for either event, the main reason I purchased this camera in the first place It was not until I filed the complaint with Revdex.com that I even received notification that my camera was even being shipped Now, after over a month, the extra cost for overnight shipping (that did not happen), time and frustration spent trying to understand and resolve the issue, and having to file a complaint with Revdex.com, all I get is "I'm sorry I will note your feedback." This is how a loyal decade plus customer is treated I am appalled by the company's actions and responses and reject their efforts to "smooth this over" with only an apology! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:I was told on January 15th I would receive a refund I still have not received a refund to my debit card as method of payment, and when I call to check on it, they don't know anything about it and keep saying they will call me back No one has ever called me back I've been going in circles like this with this ridiculous company for over months This computer arrived defective and was returned immediately They owe me over $ I can't afford to throw away $ Please help me Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am still awaiting my refundWhen my refund is issued, then this will be resolved Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the discount the customer is referring too was offered on the most recent order that was returned for refundAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] in the interest of customer satisfaction, has authorized the extended warranty the customer had purchased from Dell to be canceled with a pro-rated refund given back to the customer Mr*** has agreed to this resolution and the refund posted from Dell to the [redacted] Card on 01/31/ We appreciate the customer allowing Dell to address this matter for him Additionally, we thank the Revdex.com for bringing the two parties together Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer concerning her request for a refundPer the terms and conditions for the return of software, the refund has been declinedThe software vendor has informed us the software has been downloaded and activated, which the customer confirms, and cannot be deactivated [redacted] We regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will hope that the company continues to fix there issues as this order was made a total of three times with two of them with the help of the advanced resolution people and it took a month to get a computer which there competitors would have all had to us in less than a week Not sure about my future use of this company through my personal account or my business Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Again the same thing happenedI placed another order Dell Purchase ID: [redacted] and no one at dell can help memy orders dont go through [redacted] which is a fake name from a representantive in India never helped me They lie in their responsesI never refused to talk to herAs for the Sony tv I asked for a replacement right when I received it on 08/The order was placed on 07/30/I had days to return the unit or get a replacementDell is now passing the responsibility to SonyI agree that now it does fall under sony warrantyBut I wanted n exchange directly from dell and still doI will not go through SonyI refuse to go through SonyDell lies, promotes advertisement, does not help customers, commits fraud, and has no us numbers to call Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was aware of his needs prior to purchasing from the retailerUnfortunately Dell cannot make an exception due to the warranty limitationsPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc