Complaint: [redacted] I am rejecting this response because:Rec'd call from [redacted] from Dell, I never rec'd any refund from bank don't have a clue what he is talking about guess he is trying to cover his butt with his lies he has not been of any help whatsoever [redacted] is the one from dell that called early Monday 9-25-and told me he was having a guy from Microsoft call me and that they would have to take control of my computer to see if they could fix it one more timebefore he would send me a box to send back to them to be fixed he told the truth because Microsoft called around am and I was not at home so he called back around pm and took control of my laptop and kept me on phone for hrs having control he made a credit card from pay pal and started charging iTunes cards to itthe Microsoft tech said his name was [redacted] phone # [redacted] and said [redacted] told him to call me (he knows his real friend he had call me to hack my computer and steal my identify) I sent the laptop back to be fixed and dell didn't fix it just sent it back said they replaced the palmrest, which is another lieFinally after rasing hell with [redacted] he sent a box which I followed his instructions and sent back to them and they didn't not fix anything( why didn't Dell do this the second week in march when I called the every first and second time) instead has caused all this crap and cause one of dell's support techs in august ( [redacted] ) to sexual harass me and then oh [redacted] wanted to know if I recorded the conservation why would I have recorded anything when Dell is suppose to be a trustful company I have and will send more letters again to [redacted] CEO and the CFO and COO and report this man which [redacted] said [redacted] wont listen to me but I bet he will after he receives a pages of reports and phone records of all the calls to tech support and an American lady name [redacted] at [redacted] ***'s office said they will look into it [redacted] is a liar he was to send another computer for me to try and for me to decide which one was good, I had to contact him on Friday 13th oct and see why I haven't rec's it and begged him to send me a tracking number and he finally sent me a # and told me I would need to be home to sign for it and I haven't rec'd anything from dell nor have had any computer to sign for and now today 10-18-he is sending me emails telling me to send the computer backI explained to him that I would try both of them as soon as I get the new one and decide which one I would keep but I dare him to give me a time frame since I have not rec's the new onethis is gone on too long with this man so when I receive the new laptop I will try it out to see if it is any better or still a piece of junk and send one of them back I don't care to talk to [redacted] anymore with he smart mouth he needs to quit wasting my time and if I receive the new laptop I will try it out for a month or so then send back the one that don't work you can find an American who does not lie to contact me or I will wait on [redacted] the CEO Thanks for keeping me in touch Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, depot service; however, Mr [redacted] elected not to accept our offer of assistanceDue to original invoice date of June 18, and our return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative Shawn contacted the customer and authorized a return for the orderThe representative will maintain ownership of the account and will update the customer once the credit has posted Sincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: what ever dell responded is they have not offered me any discount and there agent [redacted] just sent me a note below stating that there sales team is not honoring my request and did not offer any options [redacted] @Dell.comDec at 10:AMTo [redacted] @yahoo.comHi [redacted] ,Thank you for your emailI checked with the sales team they could not process the order with the same price as this item was on promotionWe are really sorry.Thanks & regards, [redacted] [redacted] Brand CertifiedDell | Global Escalations Operations.Office ###-###-####My work schedule is 8:am-5:pm EST Monday to Friday.Email: [redacted] @dell.com Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have no choice I guess except to take the Dell gift cardI am not sure it will work or not.When I purchased the camera the agreement how I understood it was that they would fix or replace the camera with that model or a better model or get a refund.I dont remember anything about a dell gift cardIt has taken hours and hours to get this camera returnedWHy would I want to buy anything from them again now that I know that it takes this long to return something SO, I guess I do accept the gift card because I have no other alternatives I will be posting my comments on every review I can find in regards to their horrible customer service I will use the gift card and hope whatever I get doesn't break Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:the rep [redacted] was rude, condescending and completely uncooperative in response to the mistake that Dell made in sending me the systemsIt is a flat out falsehood that they no longer sell Windows XPS systems, as of right this minute their website lists these systems for saleFurther it is amazing that this rep [redacted] is arrogant enough to state that he is the only one one I should contact about this, obviously, the First Amendment rights are lost on this person/DellBottom line I do not accept their reply regarding this complaint Regards, [redacted]
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted Ms [redacted] by phone and e-mail; however, has not been able to discuss the contents of her correspondenceOur representative may be contacted directly by e-mail at [redacted]
Complaint: [redacted] Dear Revdex.com,I appreciate you to follow up with me regarding this particular issueI agree that Dell representative called me and provided me with option to send my laptop to service depotHowever this was the same statement they claimed to satisfy whenever I sent out my laptop "twice" at the service centerBesides I also provided them with an option if they can send a representative at my address so that I can make sure if they do what they promise, but the dell representative(name: [redacted] ) denied to this offerTherefore I am willing that they would help me by replacing my laptopI have attached both the service receipt that they provided me which represents the proof that they replaced the motherboard, keyboard and few wires, hard driveI am also attaching a picture of hardware damage caused when I received this laptop from dell service center, the image for the hardware damage is the same that I reported to one of the representative as soon as I received the laptop.Looking forward for your support I am rejecting this response because: Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the warranty had expired on December 20th, Our representative also explained the terms and conditions of sale, limited hardware warranty and expired warranty[redacted] [redacted] [redacted] Please note that Mr [redacted] was provided Microsoft Operating System and Dell Drivers media as a goodwill gestureOur representative also offered fee based out of warranty service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for a free Microsoft Product Key or system board replacement was respectfully deniedHe was referred to Microsoft for related supportWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 10/02/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has processed a credit for the customerThe credit will show up in the next billing cycle to the original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be additional questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Good morning:Thank you for confirming in yourbelow e-mail, that I did indeed purchase this software at initial point of sale(Please see below bolded lines)I have gone through the link you have providedto “understand” the scope of your supportThis however leaves me with morequestions than answersAt point of sale multiple pieces of non-standardsoftware were purchased and installed on the deice, hence the installationfeesAll other pieces of software remain available to me (as per the softwareagreement, covering the software should anything happen to the hardware of thedevice and software is lost) on the Dell Digital Delivery and My Download LockerNone of these pieces ofnon-standard software were purchased via separate order, yet continue to beavailable to me via the Dell Digital Delivery and My Download LockerCould youplease explain to me why the two pieces of software in question are ofexception to thisI am not clear on your instruction to “Kindly note that youwill have to purchase those software incase if you wish to use those software’sin future.” Why are you instructing me to repurchase software that you havealready told me I have purchased at point of sale (bolded below)I do not findany logic in purchasing software twiceI did not have to do this with any ofthe other pieces of software purchased at point of sale (not on separateorders) this does not make senseThis is the purpose of the Dell DigitalDelivery and My Download LockerWhy these two pieces of software are beingtreated differently eludes meYou have noted that you are mylast point of contact, I find this redundant as we are obviously at acommunication impasse and are not understanding each other, further elongatingthe time this matter is taking to be resolvedContradicting Dell’s claim tohandle matters in an expedient and concise mannerI am, via this e-mail,formally requesting to speak with another representative of the “AdvancedResolution Group” for a fresh set of eyes and ears on this issue to hopefullyresolve this matter in an expedient fashion Thank you in advance for yourattention to this matter[redacted] ***Any further contact viatelephone should be made at the following number ###-###-####, NOT (***) [redacted] , as this interferes with my mother’s medical calls as previouslystated[redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am still awaiting my refundWhen my refund is issued, then this will be resolved Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Dell Direct USB Key, which was delivered on November 2, Furthermore, our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was aware of his needs prior to purchasing from the retailerUnfortunately Dell cannot make an exception due to the warranty limitationsPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer concerning her request for a refundPer the terms and conditions for the return of software, the refund has been declinedThe software vendor has informed us the software has been downloaded and activated, which the customer confirms, and cannot be deactivated [redacted] We regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Again the same thing happenedI placed another order Dell Purchase ID: [redacted] and no one at dell can help memy orders dont go through [redacted] which is a fake name from a representantive in India never helped me They lie in their responsesI never refused to talk to herAs for the Sony tv I asked for a replacement right when I received it on 08/The order was placed on 07/30/I had days to return the unit or get a replacementDell is now passing the responsibility to SonyI agree that now it does fall under sony warrantyBut I wanted n exchange directly from dell and still doI will not go through SonyI refuse to go through SonyDell lies, promotes advertisement, does not help customers, commits fraud, and has no us numbers to call Regards, [redacted]
Today’s Date: 07/09/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the discount the customer is referring too was offered on the most recent order that was returned for refundAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will hope that the company continues to fix there issues as this order was made a total of three times with two of them with the help of the advanced resolution people and it took a month to get a computer which there competitors would have all had to us in less than a week Not sure about my future use of this company through my personal account or my business Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] in the interest of customer satisfaction, has authorized the extended warranty the customer had purchased from Dell to be canceled with a pro-rated refund given back to the customer Mr*** has agreed to this resolution and the refund posted from Dell to the [redacted] Card on 01/31/ We appreciate the customer allowing Dell to address this matter for him Additionally, we thank the Revdex.com for bringing the two parties together Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Complaint: [redacted] I am rejecting this response because:Rec'd call from [redacted] from Dell, I never rec'd any refund from bank don't have a clue what he is talking about guess he is trying to cover his butt with his lies he has not been of any help whatsoever [redacted] is the one from dell that called early Monday 9-25-and told me he was having a guy from Microsoft call me and that they would have to take control of my computer to see if they could fix it one more timebefore he would send me a box to send back to them to be fixed he told the truth because Microsoft called around am and I was not at home so he called back around pm and took control of my laptop and kept me on phone for hrs having control he made a credit card from pay pal and started charging iTunes cards to itthe Microsoft tech said his name was [redacted] phone # [redacted] and said [redacted] told him to call me (he knows his real friend he had call me to hack my computer and steal my identify) I sent the laptop back to be fixed and dell didn't fix it just sent it back said they replaced the palmrest, which is another lieFinally after rasing hell with [redacted] he sent a box which I followed his instructions and sent back to them and they didn't not fix anything( why didn't Dell do this the second week in march when I called the every first and second time) instead has caused all this crap and cause one of dell's support techs in august ( [redacted] ) to sexual harass me and then oh [redacted] wanted to know if I recorded the conservation why would I have recorded anything when Dell is suppose to be a trustful company I have and will send more letters again to [redacted] CEO and the CFO and COO and report this man which [redacted] said [redacted] wont listen to me but I bet he will after he receives a pages of reports and phone records of all the calls to tech support and an American lady name [redacted] at [redacted] ***'s office said they will look into it [redacted] is a liar he was to send another computer for me to try and for me to decide which one was good, I had to contact him on Friday 13th oct and see why I haven't rec's it and begged him to send me a tracking number and he finally sent me a # and told me I would need to be home to sign for it and I haven't rec'd anything from dell nor have had any computer to sign for and now today 10-18-he is sending me emails telling me to send the computer backI explained to him that I would try both of them as soon as I get the new one and decide which one I would keep but I dare him to give me a time frame since I have not rec's the new onethis is gone on too long with this man so when I receive the new laptop I will try it out to see if it is any better or still a piece of junk and send one of them back I don't care to talk to [redacted] anymore with he smart mouth he needs to quit wasting my time and if I receive the new laptop I will try it out for a month or so then send back the one that don't work you can find an American who does not lie to contact me or I will wait on [redacted] the CEO Thanks for keeping me in touch Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsThe representative explained the terms of sale, limited hardware warranty, and return policy [redacted] Please note that our representative offered technical assistance, as well as, depot service; however, Mr [redacted] elected not to accept our offer of assistanceDue to original invoice date of June 18, and our return policy, his request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionDell representative Shawn contacted the customer and authorized a return for the orderThe representative will maintain ownership of the account and will update the customer once the credit has posted Sincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: what ever dell responded is they have not offered me any discount and there agent [redacted] just sent me a note below stating that there sales team is not honoring my request and did not offer any options [redacted] @Dell.comDec at 10:AMTo [redacted] @yahoo.comHi [redacted] ,Thank you for your emailI checked with the sales team they could not process the order with the same price as this item was on promotionWe are really sorry.Thanks & regards, [redacted] [redacted] Brand CertifiedDell | Global Escalations Operations.Office ###-###-####My work schedule is 8:am-5:pm EST Monday to Friday.Email: [redacted] @dell.com Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: I have no choice I guess except to take the Dell gift cardI am not sure it will work or not.When I purchased the camera the agreement how I understood it was that they would fix or replace the camera with that model or a better model or get a refund.I dont remember anything about a dell gift cardIt has taken hours and hours to get this camera returnedWHy would I want to buy anything from them again now that I know that it takes this long to return something SO, I guess I do accept the gift card because I have no other alternatives I will be posting my comments on every review I can find in regards to their horrible customer service I will use the gift card and hope whatever I get doesn't break Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:the rep [redacted] was rude, condescending and completely uncooperative in response to the mistake that Dell made in sending me the systemsIt is a flat out falsehood that they no longer sell Windows XPS systems, as of right this minute their website lists these systems for saleFurther it is amazing that this rep [redacted] is arrogant enough to state that he is the only one one I should contact about this, obviously, the First Amendment rights are lost on this person/DellBottom line I do not accept their reply regarding this complaint Regards, [redacted]
Thank you for the opportunity to address the correspondence submitted by Ms [redacted] A Dell representative contacted Ms [redacted] by phone and e-mail; however, has not been able to discuss the contents of her correspondenceOur representative may be contacted directly by e-mail at [redacted]
Complaint: [redacted] Dear Revdex.com,I appreciate you to follow up with me regarding this particular issueI agree that Dell representative called me and provided me with option to send my laptop to service depotHowever this was the same statement they claimed to satisfy whenever I sent out my laptop "twice" at the service centerBesides I also provided them with an option if they can send a representative at my address so that I can make sure if they do what they promise, but the dell representative(name: [redacted] ) denied to this offerTherefore I am willing that they would help me by replacing my laptopI have attached both the service receipt that they provided me which represents the proof that they replaced the motherboard, keyboard and few wires, hard driveI am also attaching a picture of hardware damage caused when I received this laptop from dell service center, the image for the hardware damage is the same that I reported to one of the representative as soon as I received the laptop.Looking forward for your support I am rejecting this response because: Regards, [redacted] ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the warranty had expired on December 20th, Our representative also explained the terms and conditions of sale, limited hardware warranty and expired warranty[redacted] [redacted] [redacted] Please note that Mr [redacted] was provided Microsoft Operating System and Dell Drivers media as a goodwill gestureOur representative also offered fee based out of warranty service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for a free Microsoft Product Key or system board replacement was respectfully deniedHe was referred to Microsoft for related supportWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 10/02/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has processed a credit for the customerThe credit will show up in the next billing cycle to the original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be additional questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Good morning:Thank you for confirming in yourbelow e-mail, that I did indeed purchase this software at initial point of sale(Please see below bolded lines)I have gone through the link you have providedto “understand” the scope of your supportThis however leaves me with morequestions than answersAt point of sale multiple pieces of non-standardsoftware were purchased and installed on the deice, hence the installationfeesAll other pieces of software remain available to me (as per the softwareagreement, covering the software should anything happen to the hardware of thedevice and software is lost) on the Dell Digital Delivery and My Download LockerNone of these pieces ofnon-standard software were purchased via separate order, yet continue to beavailable to me via the Dell Digital Delivery and My Download LockerCould youplease explain to me why the two pieces of software in question are ofexception to thisI am not clear on your instruction to “Kindly note that youwill have to purchase those software incase if you wish to use those software’sin future.” Why are you instructing me to repurchase software that you havealready told me I have purchased at point of sale (bolded below)I do not findany logic in purchasing software twiceI did not have to do this with any ofthe other pieces of software purchased at point of sale (not on separateorders) this does not make senseThis is the purpose of the Dell DigitalDelivery and My Download LockerWhy these two pieces of software are beingtreated differently eludes meYou have noted that you are mylast point of contact, I find this redundant as we are obviously at acommunication impasse and are not understanding each other, further elongatingthe time this matter is taking to be resolvedContradicting Dell’s claim tohandle matters in an expedient and concise mannerI am, via this e-mail,formally requesting to speak with another representative of the “AdvancedResolution Group” for a fresh set of eyes and ears on this issue to hopefullyresolve this matter in an expedient fashion Thank you in advance for yourattention to this matter[redacted] ***Any further contact viatelephone should be made at the following number ###-###-####, NOT (***) [redacted] , as this interferes with my mother’s medical calls as previouslystated[redacted] Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] I am still awaiting my refundWhen my refund is issued, then this will be resolved Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Dell Direct USB Key, which was delivered on November 2, Furthermore, our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe customer was aware of his needs prior to purchasing from the retailerUnfortunately Dell cannot make an exception due to the warranty limitationsPlease review additional information available at this link specific to the Limitation of Liability: [redacted] The representative can be reached by emailing at [redacted] @Dell.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] Our representative has been in contact with the customer concerning her request for a refundPer the terms and conditions for the return of software, the refund has been declinedThe software vendor has informed us the software has been downloaded and activated, which the customer confirms, and cannot be deactivated [redacted] We regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Complaint: [redacted] I am rejecting this response because:Again the same thing happenedI placed another order Dell Purchase ID: [redacted] and no one at dell can help memy orders dont go through [redacted] which is a fake name from a representantive in India never helped me They lie in their responsesI never refused to talk to herAs for the Sony tv I asked for a replacement right when I received it on 08/The order was placed on 07/30/I had days to return the unit or get a replacementDell is now passing the responsibility to SonyI agree that now it does fall under sony warrantyBut I wanted n exchange directly from dell and still doI will not go through SonyI refuse to go through SonyDell lies, promotes advertisement, does not help customers, commits fraud, and has no us numbers to call Regards, [redacted]
Today’s Date: 07/09/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the discount the customer is referring too was offered on the most recent order that was returned for refundAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I will hope that the company continues to fix there issues as this order was made a total of three times with two of them with the help of the advanced resolution people and it took a month to get a computer which there competitors would have all had to us in less than a week Not sure about my future use of this company through my personal account or my business Regards, [redacted] ***
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] in the interest of customer satisfaction, has authorized the extended warranty the customer had purchased from Dell to be canceled with a pro-rated refund given back to the customer Mr*** has agreed to this resolution and the refund posted from Dell to the [redacted] Card on 01/31/ We appreciate the customer allowing Dell to address this matter for him Additionally, we thank the Revdex.com for bringing the two parties together Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell