Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] she has had service issued to repair her TV Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was providedOur records indicate that the partial account credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I spend too many hours on this I run a small business and cannot to spend any extra time Dell has simply defeated me Regards, [redacted]
Thank you for providing a copy of the customer submissionDell representative [redacted] contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] and discussed the options with himMr [redacted] consented to continue with the depot serviceThe system was repaired and Mr [redacted] has received the systemAnother representative, [redacted] , provided technical assistance for the docking port [redacted] confirmed, with a follow up call, that all issues have been correctedHe remains available and may be contacted via email at [redacted] @Dell.comWe regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] was asked to provide a valid proof of purchase and complete the transfer of ownership form [redacted] Please note that our representative made multiple attempts to reach Mr**; however, has not been able to further discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and supportWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsPlease note that our representative made multiple attempts to reach the customer; however, has not been able to further discuss this matterWe remain available to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policiesShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because of fraudulent sales practices by DellThe order can be cancelled but was not cancelled and if something like this happened whivh Dell claims to be a pricing error then why would Dell ship it to me or not even inform me about it until I get back to them after receiving the order but no something wrong was shipped which I never ordered and on top of that every single person I spoke to was in India and everytime lied to me about this ordersometimes she tells that partial order was shippedThe rep I spoke to doesnt even know the meaning of a packing slipThe packing slip says the package should have monitors as well but whereare they? Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms [redacted] expressed dissatisfaction with Dell’s response and wants her computer repaired Dell’s records do not support Ms [redacted] ’ comments that this was an unresolved, ongoing issue As previously stated, there were no calls logged under Ms [redacted] ’ Dell account until January of this year at which time she reported the DC port was loose Her computer was repaired and had there been ongoing issues, it would have been necessary for her to contact Dell to report the issue was not resolved at that time If there were no error messages, the issue was resolved with the repair and her recent issue occurred following expiration of her one year warranty Out of fairness to Dell customers who purchase warranty extensions, Dell will not offer to provide free out of warranty support We remain available to assist via Dell’s fee-based out of warranty repair representatives should she want to purchase this serviceAs Dell’s stance remains unchanged, no further attempt will be made to reach Ms [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offered.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell Computers received these via UPS ~ signed for them by their employee Mc Donough on April 12, 2017.I was told by dell on April 14th that it will take 5-business days to provide a credit memo to us.That is today at the latest Then they send this notice, it is more of the same run around they have been providing to me for months.And there is no phone number for me to call that anyone at dell answers.Revdex.com PLEASE HELP ME Regards, [redacted]
Today’s Date: 07/15/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceThe customer states concerns with their Dell unitAt this time the agent has informed the customer the refund as been posted to the customers original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the warranty had expired on December 20th, Our representative also explained the terms and conditions of sale, limited hardware warranty and expired warranty[redacted] [redacted] [redacted] Please note that Mr [redacted] was provided Microsoft Operating System and Dell Drivers media as a goodwill gestureOur representative also offered fee based out of warranty service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for a free Microsoft Product Key or system board replacement was respectfully deniedHe was referred to Microsoft for related supportWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 10/02/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has processed a credit for the customerThe credit will show up in the next billing cycle to the original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be additional questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A helpful Dell representative contacted me and facilitated the return process Thanks to Dell for making an exception in this case and allowing a return Regards, [redacted]
Complaint: [redacted] Dear Revdex.com,I appreciate you to follow up with me regarding this particular issueI agree that Dell representative called me and provided me with option to send my laptop to service depotHowever this was the same statement they claimed to satisfy whenever I sent out my laptop "twice" at the service centerBesides I also provided them with an option if they can send a representative at my address so that I can make sure if they do what they promise, but the dell representative(name: [redacted] ) denied to this offerTherefore I am willing that they would help me by replacing my laptopI have attached both the service receipt that they provided me which represents the proof that they replaced the motherboard, keyboard and few wires, hard driveI am also attaching a picture of hardware damage caused when I received this laptop from dell service center, the image for the hardware damage is the same that I reported to one of the representative as soon as I received the laptop.Looking forward for your support I am rejecting this response because: Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Rec'd call from [redacted] from Dell, I never rec'd any refund from bank don't have a clue what he is talking about guess he is trying to cover his butt with his lies he has not been of any help whatsoever [redacted] is the one from dell that called early Monday 9-25-and told me he was having a guy from Microsoft call me and that they would have to take control of my computer to see if they could fix it one more timebefore he would send me a box to send back to them to be fixed he told the truth because Microsoft called around am and I was not at home so he called back around pm and took control of my laptop and kept me on phone for hrs having control he made a credit card from pay pal and started charging iTunes cards to itthe Microsoft tech said his name was [redacted] phone # [redacted] and said [redacted] told him to call me (he knows his real friend he had call me to hack my computer and steal my identify) I sent the laptop back to be fixed and dell didn't fix it just sent it back said they replaced the palmrest, which is another lieFinally after rasing hell with [redacted] he sent a box which I followed his instructions and sent back to them and they didn't not fix anything( why didn't Dell do this the second week in march when I called the every first and second time) instead has caused all this crap and cause one of dell's support techs in august ( [redacted] ) to sexual harass me and then oh [redacted] wanted to know if I recorded the conservation why would I have recorded anything when Dell is suppose to be a trustful company I have and will send more letters again to [redacted] CEO and the CFO and COO and report this man which [redacted] said [redacted] wont listen to me but I bet he will after he receives a pages of reports and phone records of all the calls to tech support and an American lady name [redacted] at [redacted] ***'s office said they will look into it [redacted] is a liar he was to send another computer for me to try and for me to decide which one was good, I had to contact him on Friday 13th oct and see why I haven't rec's it and begged him to send me a tracking number and he finally sent me a # and told me I would need to be home to sign for it and I haven't rec'd anything from dell nor have had any computer to sign for and now today 10-18-he is sending me emails telling me to send the computer backI explained to him that I would try both of them as soon as I get the new one and decide which one I would keep but I dare him to give me a time frame since I have not rec's the new onethis is gone on too long with this man so when I receive the new laptop I will try it out to see if it is any better or still a piece of junk and send one of them back I don't care to talk to [redacted] anymore with he smart mouth he needs to quit wasting my time and if I receive the new laptop I will try it out for a month or so then send back the one that don't work you can find an American who does not lie to contact me or I will wait on [redacted] the CEO Thanks for keeping me in touch Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to his rebuttalThe representative resent the email to the customer from Feb 6th that provided the gift card amount and informationWe have also provided the information below: The Electronic Certificate Number (Ending in ***) with the PIN Number (***) has been credited with $and Is activeWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Good morning:Thank you for confirming in yourbelow e-mail, that I did indeed purchase this software at initial point of sale(Please see below bolded lines)I have gone through the link you have providedto “understand” the scope of your supportThis however leaves me with morequestions than answersAt point of sale multiple pieces of non-standardsoftware were purchased and installed on the deice, hence the installationfeesAll other pieces of software remain available to me (as per the softwareagreement, covering the software should anything happen to the hardware of thedevice and software is lost) on the Dell Digital Delivery and My Download LockerNone of these pieces ofnon-standard software were purchased via separate order, yet continue to beavailable to me via the Dell Digital Delivery and My Download LockerCould youplease explain to me why the two pieces of software in question are ofexception to thisI am not clear on your instruction to “Kindly note that youwill have to purchase those software incase if you wish to use those software’sin future.” Why are you instructing me to repurchase software that you havealready told me I have purchased at point of sale (bolded below)I do not findany logic in purchasing software twiceI did not have to do this with any ofthe other pieces of software purchased at point of sale (not on separateorders) this does not make senseThis is the purpose of the Dell DigitalDelivery and My Download LockerWhy these two pieces of software are beingtreated differently eludes meYou have noted that you are mylast point of contact, I find this redundant as we are obviously at acommunication impasse and are not understanding each other, further elongatingthe time this matter is taking to be resolvedContradicting Dell’s claim tohandle matters in an expedient and concise mannerI am, via this e-mail,formally requesting to speak with another representative of the “AdvancedResolution Group” for a fresh set of eyes and ears on this issue to hopefullyresolve this matter in an expedient fashion Thank you in advance for yourattention to this matter[redacted] ***Any further contact viatelephone should be made at the following number ###-###-####, NOT (***) [redacted] , as this interferes with my mother’s medical calls as previouslystated[redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:the rep [redacted] was rude, condescending and completely uncooperative in response to the mistake that Dell made in sending me the systemsIt is a flat out falsehood that they no longer sell Windows XPS systems, as of right this minute their website lists these systems for saleFurther it is amazing that this rep [redacted] is arrogant enough to state that he is the only one one I should contact about this, obviously, the First Amendment rights are lost on this person/DellBottom line I do not accept their reply regarding this complaint Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replaced We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative also provided technical assistance and confirmed that the product was functioning properlyTheir request for product replacement was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] she has had service issued to repair her TV Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was providedOur records indicate that the partial account credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I spend too many hours on this I run a small business and cannot to spend any extra time Dell has simply defeated me Regards, [redacted]
Thank you for providing a copy of the customer submissionDell representative [redacted] contacted the customer and is working with them to reach a reasonable resolutionThe representative can be reached directly by email at [redacted] @Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Our representative, ***, contacted Mr [redacted] and discussed the options with himMr [redacted] consented to continue with the depot serviceThe system was repaired and Mr [redacted] has received the systemAnother representative, [redacted] , provided technical assistance for the docking port [redacted] confirmed, with a follow up call, that all issues have been correctedHe remains available and may be contacted via email at [redacted] @Dell.comWe regret the dissatisfaction Mr [redacted] may have experienced and appreciate the feedback provided regarding his Dell experience Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] **A Dell representative recently contacted Mr [redacted] regarding his concernsPlease note that Mr [redacted] was asked to provide a valid proof of purchase and complete the transfer of ownership form [redacted] Please note that our representative made multiple attempts to reach Mr**; however, has not been able to further discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies Our representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with Dell service and supportWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concernsPlease note that our representative made multiple attempts to reach the customer; however, has not been able to further discuss this matterWe remain available to assist the customer within the terms of Dell’s Limited Hardware Warranty and our other policiesShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting [redacted] , or for online assistance at [redacted] Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because of fraudulent sales practices by DellThe order can be cancelled but was not cancelled and if something like this happened whivh Dell claims to be a pricing error then why would Dell ship it to me or not even inform me about it until I get back to them after receiving the order but no something wrong was shipped which I never ordered and on top of that every single person I spoke to was in India and everytime lied to me about this ordersometimes she tells that partial order was shippedThe rep I spoke to doesnt even know the meaning of a packing slipThe packing slip says the package should have monitors as well but whereare they? Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Ms [redacted] expressed dissatisfaction with Dell’s response and wants her computer repaired Dell’s records do not support Ms [redacted] ’ comments that this was an unresolved, ongoing issue As previously stated, there were no calls logged under Ms [redacted] ’ Dell account until January of this year at which time she reported the DC port was loose Her computer was repaired and had there been ongoing issues, it would have been necessary for her to contact Dell to report the issue was not resolved at that time If there were no error messages, the issue was resolved with the repair and her recent issue occurred following expiration of her one year warranty Out of fairness to Dell customers who purchase warranty extensions, Dell will not offer to provide free out of warranty support We remain available to assist via Dell’s fee-based out of warranty repair representatives should she want to purchase this serviceAs Dell’s stance remains unchanged, no further attempt will be made to reach Ms [redacted] regarding this matterOur representative remains available to discuss these issues however there will be no change in the resolution offered.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: Dell Computers received these via UPS ~ signed for them by their employee Mc Donough on April 12, 2017.I was told by dell on April 14th that it will take 5-business days to provide a credit memo to us.That is today at the latest Then they send this notice, it is more of the same run around they have been providing to me for months.And there is no phone number for me to call that anyone at dell answers.Revdex.com PLEASE HELP ME Regards, [redacted]
Today’s Date: 07/15/ Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] **, to address the contents of their correspondenceThe customer states concerns with their Dell unitAt this time the agent has informed the customer the refund as been posted to the customers original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him that the warranty had expired on December 20th, Our representative also explained the terms and conditions of sale, limited hardware warranty and expired warranty[redacted] [redacted] [redacted] Please note that Mr [redacted] was provided Microsoft Operating System and Dell Drivers media as a goodwill gestureOur representative also offered fee based out of warranty service; however, Mr [redacted] elected not to accept our offer of assistanceHis request for a free Microsoft Product Key or system board replacement was respectfully deniedHe was referred to Microsoft for related supportWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 10/02/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has processed a credit for the customerThe credit will show up in the next billing cycle to the original form of paymentWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be additional questions or concerns Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me A helpful Dell representative contacted me and facilitated the return process Thanks to Dell for making an exception in this case and allowing a return Regards, [redacted]
Complaint: [redacted] Dear Revdex.com,I appreciate you to follow up with me regarding this particular issueI agree that Dell representative called me and provided me with option to send my laptop to service depotHowever this was the same statement they claimed to satisfy whenever I sent out my laptop "twice" at the service centerBesides I also provided them with an option if they can send a representative at my address so that I can make sure if they do what they promise, but the dell representative(name: [redacted] ) denied to this offerTherefore I am willing that they would help me by replacing my laptopI have attached both the service receipt that they provided me which represents the proof that they replaced the motherboard, keyboard and few wires, hard driveI am also attaching a picture of hardware damage caused when I received this laptop from dell service center, the image for the hardware damage is the same that I reported to one of the representative as soon as I received the laptop.Looking forward for your support I am rejecting this response because: Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:Rec'd call from [redacted] from Dell, I never rec'd any refund from bank don't have a clue what he is talking about guess he is trying to cover his butt with his lies he has not been of any help whatsoever [redacted] is the one from dell that called early Monday 9-25-and told me he was having a guy from Microsoft call me and that they would have to take control of my computer to see if they could fix it one more timebefore he would send me a box to send back to them to be fixed he told the truth because Microsoft called around am and I was not at home so he called back around pm and took control of my laptop and kept me on phone for hrs having control he made a credit card from pay pal and started charging iTunes cards to itthe Microsoft tech said his name was [redacted] phone # [redacted] and said [redacted] told him to call me (he knows his real friend he had call me to hack my computer and steal my identify) I sent the laptop back to be fixed and dell didn't fix it just sent it back said they replaced the palmrest, which is another lieFinally after rasing hell with [redacted] he sent a box which I followed his instructions and sent back to them and they didn't not fix anything( why didn't Dell do this the second week in march when I called the every first and second time) instead has caused all this crap and cause one of dell's support techs in august ( [redacted] ) to sexual harass me and then oh [redacted] wanted to know if I recorded the conservation why would I have recorded anything when Dell is suppose to be a trustful company I have and will send more letters again to [redacted] CEO and the CFO and COO and report this man which [redacted] said [redacted] wont listen to me but I bet he will after he receives a pages of reports and phone records of all the calls to tech support and an American lady name [redacted] at [redacted] ***'s office said they will look into it [redacted] is a liar he was to send another computer for me to try and for me to decide which one was good, I had to contact him on Friday 13th oct and see why I haven't rec's it and begged him to send me a tracking number and he finally sent me a # and told me I would need to be home to sign for it and I haven't rec'd anything from dell nor have had any computer to sign for and now today 10-18-he is sending me emails telling me to send the computer backI explained to him that I would try both of them as soon as I get the new one and decide which one I would keep but I dare him to give me a time frame since I have not rec's the new onethis is gone on too long with this man so when I receive the new laptop I will try it out to see if it is any better or still a piece of junk and send one of them back I don't care to talk to [redacted] anymore with he smart mouth he needs to quit wasting my time and if I receive the new laptop I will try it out for a month or so then send back the one that don't work you can find an American who does not lie to contact me or I will wait on [redacted] the CEO Thanks for keeping me in touch Regards, [redacted]
Dear Revdex.com, Our records indicate that Dell representative [redacted] has followed up with the customer in regards to his rebuttalThe representative resent the email to the customer from Feb 6th that provided the gift card amount and informationWe have also provided the information below: The Electronic Certificate Number (Ending in ***) with the PIN Number (***) has been credited with $and Is activeWe ask that the customer please follow up with the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Good morning:Thank you for confirming in yourbelow e-mail, that I did indeed purchase this software at initial point of sale(Please see below bolded lines)I have gone through the link you have providedto “understand” the scope of your supportThis however leaves me with morequestions than answersAt point of sale multiple pieces of non-standardsoftware were purchased and installed on the deice, hence the installationfeesAll other pieces of software remain available to me (as per the softwareagreement, covering the software should anything happen to the hardware of thedevice and software is lost) on the Dell Digital Delivery and My Download LockerNone of these pieces ofnon-standard software were purchased via separate order, yet continue to beavailable to me via the Dell Digital Delivery and My Download LockerCould youplease explain to me why the two pieces of software in question are ofexception to thisI am not clear on your instruction to “Kindly note that youwill have to purchase those software incase if you wish to use those software’sin future.” Why are you instructing me to repurchase software that you havealready told me I have purchased at point of sale (bolded below)I do not findany logic in purchasing software twiceI did not have to do this with any ofthe other pieces of software purchased at point of sale (not on separateorders) this does not make senseThis is the purpose of the Dell DigitalDelivery and My Download LockerWhy these two pieces of software are beingtreated differently eludes meYou have noted that you are mylast point of contact, I find this redundant as we are obviously at acommunication impasse and are not understanding each other, further elongatingthe time this matter is taking to be resolvedContradicting Dell’s claim tohandle matters in an expedient and concise mannerI am, via this e-mail,formally requesting to speak with another representative of the “AdvancedResolution Group” for a fresh set of eyes and ears on this issue to hopefullyresolve this matter in an expedient fashion Thank you in advance for yourattention to this matter[redacted] ***Any further contact viatelephone should be made at the following number ###-###-####, NOT (***) [redacted] , as this interferes with my mother’s medical calls as previouslystated[redacted] Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:the rep [redacted] was rude, condescending and completely uncooperative in response to the mistake that Dell made in sending me the systemsIt is a flat out falsehood that they no longer sell Windows XPS systems, as of right this minute their website lists these systems for saleFurther it is amazing that this rep [redacted] is arrogant enough to state that he is the only one one I should contact about this, obviously, the First Amendment rights are lost on this person/DellBottom line I do not accept their reply regarding this complaint Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] * [redacted] Customer expressed dissatisfaction with Dell service and support and wants the product replaced We regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative also provided technical assistance and confirmed that the product was functioning properlyTheir request for product replacement was respectfully deniedShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell