Today’s Date: 12/29/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states he was to receive a $eGift Card and 10% rewards because he used Dell FinancingAt this time the agent reviewed the chat logs and advised that our sales rep has confirmed the order does not qualify for both $e-gift card and for 10% reward pointsHe has informed him that the order has a loyalty program that gives customers 5% back in the form of a Dell gift card and free 2nd business day shipping on most purchasesDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any further questions.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed with the customer the matter has been addressedDelll regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] was instrumental in assisting the customer in receiving a full refund for the return of a duplicate order placed in error The funds went back to the customer’s original forms of payment; the customer’s credit cards [redacted] confirmed with the customer that any fees which may have been charged to the customer’s bank accounts had been removed by the banks once the full refund had been received However, due to the fact that the customer was unsure about one of her cards removing the fees, [redacted] offered the customer a concession in lieu of waiting on the bank statement The customer has expressed delight in [redacted] ’s resolution of her concerns and has expressed she considers the issues resolved to her satisfaction We certainly do apologize for any frustration or inconvenience these sales transactions may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, product returns for order# [redacted] and [redacted] were processedPlease note that the credits have been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, in the sense that I will no longer do business with Dell Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered on April 25, under FedEx tracking# [redacted] Our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and assisted the customer in updating the warrantiesDepot service, per the terms and condition of the Dell Limited Hardware Warranty, has been dispatched for two of the systemsOur records indicate one of the systems has been repaired and returned to the customer and the other has been received at the depot and the repairs initiatedOur records indicate the system has been received at the depot and the repairs initiatedOur representative will remain engaged until the issues are resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceIn the interest of customer satisfaction, product return is being processed Please note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty www.Dell.com/WarrantyHowever, as a onetime gesture of goodwill, our representative offered a couponShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Dell records indicate that Dell representative [redacted] continues to be in contact with the customerThe representative is waiting for the customer to provide additional information so we can move forward with a resolutionWe ask that the customer contact the representative by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , per the terms and conditions of the sale, respectfully denied the request for a refund on order # [redacted] since it was executed on January 12, [redacted] requested the order number for the PayPal charge on January 22, 2017, however; the order numbers provided were for January 9, and are not related to the MS Office purchaseThe MS Office subscription is managed by the customer, through their account at [redacted] Ms [redacted] is responsible for the subscription renewal fees through her MS Office account [redacted] remains available to assist and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that Dell does not assist with data recovery, backing up of data, or restoring of dataThis is stated in the customer’s contract, and is agreed to when they purchase said contract Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: he is not resolving my issue, just making it seem better on his part Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: THESE *word rejected [redacted] OWE ME MONEY I DONT HAVE AN OUTSTANDING BALANCE!!!! ABOVE IS THE ATTACHED EMAIL AND ALSO COPIED IT IN THE BODY HEREI RECEIVED THIS EMAIL LAST MONTH STATING MY REFUND WAS BEING PROCESSED WHICH I STILL HAVEN RECEIVED AS OF TODAY!!!!! ***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT - DO NOT REPLY [redacted] Thank you for contacting us about the above-referenced accountBelow is a confirmation of the account changes/activities discussed today: A refund of your credit balance for -is being processedYou should receive your check in the next 2-weeksIt's free to access your Dell Preferred Account online at [redacted] or directly from your Dell My AccountView activity, download statements, make payments, and moreIf you have any questions about your Dell Preferred Account, please call us at ###-###-####, Monday - Friday 7:AM - 8:PM CT, or email us through our website at [redacted] Thank you for your business, and we appreciate the opportunity to serve youSincerely, Dell Financial Services Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and do not find that to be exactly accurateDell didn't refer me to the third party supplier , because I have contacted VisionTek couple of days before I started this complaintIn addition, I have requested Dell's representative to provide me with steps they are going to take toward improving their Customer Service She has informed that this process will start after the case is closed with Dell Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:To Whom it May Concern:I am writing again in regards to the incident listed belowAn [redacted] from Dell contacted me and I spoke with his shortly ago and am highly dissatisfied with his "resolution", which was to basically tell me that I was out of luck even though this problem is a known issue by Dell and in the past they replaced MANY motherboards that were out of warranty after their software fried the customers' motherboardsFurthermore, he stated that this was a known incident from prior to ***[redacted] and I did not buy my computer until 2010, and I STILL received the corrupted softwareHis argument was that since I had had my computer for years and it was no longer in warranty Dell was not responsible for their corrupted software frying my motherboard and they would not do anything to fix or make this matter right.I need to know if there is anything I can do further in regard to this matter or how knowing that Dell has provided known corrupted software that has damaged my computer beyond functioning will affect their Revdex.com rating and what other things I can do to pursue this matter.I am so frustrated as I have always taken pristine care of my computer and could have gotten another indefinite amount of good use out of it had I not trusted that the software that Dell sent with it was safe and reliableI have lost over 1,in money that I initially spent on this computer and I am so disgusted I do not even know what to do.On top of this, a new motherboard - not even a Dell branded one, one that they could get me from a third party site - would probably cost them less than to resolve this matter to my satisfactionI think this shows extreme lack of care for their customer, as well as basically turning their back on standing behind their products and servicesI have literally spent thousands with them on computers and computer related products in the years I have been married and this is wrong in the WORST way.Also please note that I have the conversations with the first supervisor I spoke to, ***, as well as the conversation I had with ***I admit it got very heated but his lack of concern with my problem and basically acting like it did not matter did not go over well with me at all.I would appreciate any help in this matter[redacted] *** Regards, [redacted] ***
The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] h, will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: I spend too many hours on this I run a small business and cannot to spend any extra time Dell has simply defeated me Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] she has had service issued to repair her TV Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was providedOur records indicate that the partial account credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Today’s Date: 12/29/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, Mr [redacted] , to address the contents of their correspondenceThe customer states he was to receive a $eGift Card and 10% rewards because he used Dell FinancingAt this time the agent reviewed the chat logs and advised that our sales rep has confirmed the order does not qualify for both $e-gift card and for 10% reward pointsHe has informed him that the order has a loyalty program that gives customers 5% back in the form of a Dell gift card and free 2nd business day shipping on most purchasesDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com should there be any further questions.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed with the customer the matter has been addressedDelll regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] was instrumental in assisting the customer in receiving a full refund for the return of a duplicate order placed in error The funds went back to the customer’s original forms of payment; the customer’s credit cards [redacted] confirmed with the customer that any fees which may have been charged to the customer’s bank accounts had been removed by the banks once the full refund had been received However, due to the fact that the customer was unsure about one of her cards removing the fees, [redacted] offered the customer a concession in lieu of waiting on the bank statement The customer has expressed delight in [redacted] ’s resolution of her concerns and has expressed she considers the issues resolved to her satisfaction We certainly do apologize for any frustration or inconvenience these sales transactions may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, product returns for order# [redacted] and [redacted] were processedPlease note that the credits have been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, in the sense that I will no longer do business with Dell Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered on April 25, under FedEx tracking# [redacted] Our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and assisted the customer in updating the warrantiesDepot service, per the terms and condition of the Dell Limited Hardware Warranty, has been dispatched for two of the systemsOur records indicate one of the systems has been repaired and returned to the customer and the other has been received at the depot and the repairs initiatedOur records indicate the system has been received at the depot and the repairs initiatedOur representative will remain engaged until the issues are resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceIn the interest of customer satisfaction, product return is being processed Please note, Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware Warranty www.Dell.com/WarrantyHowever, as a onetime gesture of goodwill, our representative offered a couponShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Dell records indicate that Dell representative [redacted] continues to be in contact with the customerThe representative is waiting for the customer to provide additional information so we can move forward with a resolutionWe ask that the customer contact the representative by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , per the terms and conditions of the sale, respectfully denied the request for a refund on order # [redacted] since it was executed on January 12, [redacted] requested the order number for the PayPal charge on January 22, 2017, however; the order numbers provided were for January 9, and are not related to the MS Office purchaseThe MS Office subscription is managed by the customer, through their account at [redacted] Ms [redacted] is responsible for the subscription renewal fees through her MS Office account [redacted] remains available to assist and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Thank you for the letter from [redacted] Our representative has initiated contact with the vendor to determine a resolution
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, *** has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has informed the customer that Dell does not assist with data recovery, backing up of data, or restoring of dataThis is stated in the customer’s contract, and is agreed to when they purchase said contract Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: he is not resolving my issue, just making it seem better on his part Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: THESE *word rejected [redacted] OWE ME MONEY I DONT HAVE AN OUTSTANDING BALANCE!!!! ABOVE IS THE ATTACHED EMAIL AND ALSO COPIED IT IN THE BODY HEREI RECEIVED THIS EMAIL LAST MONTH STATING MY REFUND WAS BEING PROCESSED WHICH I STILL HAVEN RECEIVED AS OF TODAY!!!!! ***THIS IS AN AUTOMATICALLY GENERATED ACKNOWLEDGEMENT - DO NOT REPLY [redacted] Thank you for contacting us about the above-referenced accountBelow is a confirmation of the account changes/activities discussed today: A refund of your credit balance for -is being processedYou should receive your check in the next 2-weeksIt's free to access your Dell Preferred Account online at [redacted] or directly from your Dell My AccountView activity, download statements, make payments, and moreIf you have any questions about your Dell Preferred Account, please call us at ###-###-####, Monday - Friday 7:AM - 8:PM CT, or email us through our website at [redacted] Thank you for your business, and we appreciate the opportunity to serve youSincerely, Dell Financial Services Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and do not find that to be exactly accurateDell didn't refer me to the third party supplier , because I have contacted VisionTek couple of days before I started this complaintIn addition, I have requested Dell's representative to provide me with steps they are going to take toward improving their Customer Service She has informed that this process will start after the case is closed with Dell Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:To Whom it May Concern:I am writing again in regards to the incident listed belowAn [redacted] from Dell contacted me and I spoke with his shortly ago and am highly dissatisfied with his "resolution", which was to basically tell me that I was out of luck even though this problem is a known issue by Dell and in the past they replaced MANY motherboards that were out of warranty after their software fried the customers' motherboardsFurthermore, he stated that this was a known incident from prior to ***[redacted] and I did not buy my computer until 2010, and I STILL received the corrupted softwareHis argument was that since I had had my computer for years and it was no longer in warranty Dell was not responsible for their corrupted software frying my motherboard and they would not do anything to fix or make this matter right.I need to know if there is anything I can do further in regard to this matter or how knowing that Dell has provided known corrupted software that has damaged my computer beyond functioning will affect their Revdex.com rating and what other things I can do to pursue this matter.I am so frustrated as I have always taken pristine care of my computer and could have gotten another indefinite amount of good use out of it had I not trusted that the software that Dell sent with it was safe and reliableI have lost over 1,in money that I initially spent on this computer and I am so disgusted I do not even know what to do.On top of this, a new motherboard - not even a Dell branded one, one that they could get me from a third party site - would probably cost them less than to resolve this matter to my satisfactionI think this shows extreme lack of care for their customer, as well as basically turning their back on standing behind their products and servicesI have literally spent thousands with them on computers and computer related products in the years I have been married and this is wrong in the WORST way.Also please note that I have the conversations with the first supervisor I spoke to, ***, as well as the conversation I had with ***I admit it got very heated but his lack of concern with my problem and basically acting like it did not matter did not go over well with me at all.I would appreciate any help in this matter[redacted] *** Regards, [redacted] ***
The Dell representative is continuing to work with the customer regarding their concerns Representative, [redacted] h, will remain the customer’s point of contact until this matter has been resolved The representative can be reached directly by email at [redacted] @Dell.com
Complaint: [redacted] I am rejecting this response because: I spend too many hours on this I run a small business and cannot to spend any extra time Dell has simply defeated me Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has informed [redacted] she has had service issued to repair her TV Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants a creditWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the credit verification department to resolve this matterAs a onetime gesture of goodwill and in the interest of customer satisfaction, a partial account credit was providedOur records indicate that the partial account credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementShould Mr [redacted] have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell