Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , per the terms and conditions of the sale, respectfully denied the request for a refund on order # [redacted] since it was executed on January 12, [redacted] requested the order number for the PayPal charge on January 22, 2017, however; the order numbers provided were for January 9, and are not related to the MS Office purchaseThe MS Office subscription is managed by the customer, through their account at [redacted] Ms [redacted] is responsible for the subscription renewal fees through her MS Office account [redacted] remains available to assist and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative is working with ** [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, in the sense that I will no longer do business with Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: he is not resolving my issue, just making it seem better on his part Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] followed up with the customer and offered to assist in resetting system back to factory settingsThe customer also requested a free software warranty which was respectfully deniedAdditional follow up calls and emails to the customer were left unresponsiveSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] was instrumental in assisting the customer in receiving a full refund for the return of a duplicate order placed in error The funds went back to the customer’s original forms of payment; the customer’s credit cards [redacted] confirmed with the customer that any fees which may have been charged to the customer’s bank accounts had been removed by the banks once the full refund had been received However, due to the fact that the customer was unsure about one of her cards removing the fees, [redacted] offered the customer a concession in lieu of waiting on the bank statement The customer has expressed delight in [redacted] ’s resolution of her concerns and has expressed she considers the issues resolved to her satisfaction We certainly do apologize for any frustration or inconvenience these sales transactions may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting the credit issue resolvedThe representative confirmed that Dell Financial has waived any late fees and account shows zero balancePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 08/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed with the customer the matter has been addressedDelll regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states an order concernsAt this time the agent offered and the customer accepted a Dell couponThe coupon was received and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: 33665247Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered on April 25, under FedEx tracking# [redacted] Our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell records indicate that Dell representative [redacted] continues to be in contact with the customerThe representative is waiting for the customer to provide additional information so we can move forward with a resolutionWe ask that the customer contact the representative by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and assisted the customer in updating the warrantiesDepot service, per the terms and condition of the Dell Limited Hardware Warranty, has been dispatched for two of the systemsOur records indicate one of the systems has been repaired and returned to the customer and the other has been received at the depot and the repairs initiatedOur records indicate the system has been received at the depot and the repairs initiatedOur representative will remain engaged until the issues are resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match guarantee [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a partial credit for order# [redacted] to the original form of paymentHis request for any additional discount or credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, product returns for order# [redacted] and [redacted] were processedPlease note that the credits have been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matter In the interest of customer satisfaction, our representative processed a refund for order# [redacted] Our records show that all the necessary credits have been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have sent the company (Dell) email stating that there was issues with the wireless card and the keyboard to include the batteryNow the laptop hinge doesn't workIt becomes displaced at opening and closing Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dells response makes NO sense I HAVE responded (numerous times) to the individual that has been contacting me, as he refuses to contact my Attorney directly My Attorney contacted DELL with the facts of the matter, and his request that Dell respond to him But, they wont So, I HAVE communicated with Mr" [redacted] " Dell seems to have serious communication problems with their people in India I AM NOT in possession of ANY system other than the ONE that is defective and is being contested, and DELL should know that! NO, a resolution has not been agreed upon It is still a matter of an exchange for the same (or greater), as per Dells exchange policy, or a FULL return and subsequent refund via zeroing out my DFS account and refunding all monies already paid on that account The last correspondence with Mr [redacted] was yesterday (March 31st 2016), where he offers a return I, in turn, responded with my request that ALL (including software that I bought from dell and would no longer have access to) be returned and my request for the total dollar amount before any agreement I also presented him with the possibility of an exchange (which my attorney made clear would be acceptable), as long as an exchange is not a downgrade from the existing version of this model I also made clear to him that the current model of this system is less in price than I originally paid, and perhaps an exchange makes better sense for both parties I HAVE NOT heard back This matter IS NOT resolved I remain stuck with a Computer that is defective, and was verified defective by Dells Tech Support and Advanced Resolution Since Dell seems confused, the service tag of the ONE AND ONLY System I have in my possession is: [redacted] If the Revdex.com wishes copies of the letter my Attorney sent to Dell (in Texas) and/or any email exchange, to prove that I HAVE INDEED responded, please advise I will be happy to forward all The matter IS NOT resolved Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in communication with the customer [redacted] has explained the system is well outside the return period so the purchase is considered final therefore, a return for a refund is not possible at this time The customer has informed [redacted] they intend to return the system to Dell with no authorization [redacted] has cautioned the customer returning the system without Dell’s authorization is not advised because Dell is under no obligation to provide the customer with a refund Dell accepts no liability of the customer’s actions Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , per the terms and conditions of the sale, respectfully denied the request for a refund on order # [redacted] since it was executed on January 12, [redacted] requested the order number for the PayPal charge on January 22, 2017, however; the order numbers provided were for January 9, and are not related to the MS Office purchaseThe MS Office subscription is managed by the customer, through their account at [redacted] Ms [redacted] is responsible for the subscription renewal fees through her MS Office account [redacted] remains available to assist and may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
A Dell representative is working with ** [redacted] to achieve a resolution for her concernsOur representative may be contacted via e-mail at [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, in the sense that I will no longer do business with Dell Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: he is not resolving my issue, just making it seem better on his part Regards, [redacted] ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative [redacted] followed up with the customer and offered to assist in resetting system back to factory settingsThe customer also requested a free software warranty which was respectfully deniedAdditional follow up calls and emails to the customer were left unresponsiveSincerely, Advanced Resolution Group FID # [redacted] Dell
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] *** Thank you for providing a copy of the customer’s submissionOur records indicate Dell representative; [redacted] was instrumental in assisting the customer in receiving a full refund for the return of a duplicate order placed in error The funds went back to the customer’s original forms of payment; the customer’s credit cards [redacted] confirmed with the customer that any fees which may have been charged to the customer’s bank accounts had been removed by the banks once the full refund had been received However, due to the fact that the customer was unsure about one of her cards removing the fees, [redacted] offered the customer a concession in lieu of waiting on the bank statement The customer has expressed delight in [redacted] ’s resolution of her concerns and has expressed she considers the issues resolved to her satisfaction We certainly do apologize for any frustration or inconvenience these sales transactions may have caused the customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative [redacted] contacted the customer assisted in getting the credit issue resolvedThe representative confirmed that Dell Financial has waived any late fees and account shows zero balancePlease have the customer contact the representative by email at [redacted] @Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident [redacted] Dell Inc
Today’s Date: 08/17/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Thank you for the letter from [redacted] Our representative has initiated contact with the vendor to determine a resolution
Today’s Date: 02/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent has confirmed with the customer the matter has been addressedDelll regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions in the matter Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Today’s Date: 02/12/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] ***, to address the contents of their correspondenceThe customer states an order concernsAt this time the agent offered and the customer accepted a Dell couponThe coupon was received and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] @Dell.com with any other questions or concerns in the matter Sincerely, Executive Support TeamIncident ID: 33665247Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] ***A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy [redacted] In the interest of customer satisfaction, a replacement unit was processedOur records show that the replacement order# [redacted] was delivered on April 25, under FedEx tracking# [redacted] Our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Dell records indicate that Dell representative [redacted] continues to be in contact with the customerThe representative is waiting for the customer to provide additional information so we can move forward with a resolutionWe ask that the customer contact the representative by emailing [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by [redacted] ***Our representative has been in contact with the customer and assisted the customer in updating the warrantiesDepot service, per the terms and condition of the Dell Limited Hardware Warranty, has been dispatched for two of the systemsOur records indicate one of the systems has been repaired and returned to the customer and the other has been received at the depot and the repairs initiatedOur records indicate the system has been received at the depot and the repairs initiatedOur representative will remain engaged until the issues are resolvedWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative informed him of the terms & conditions sale and price match guarantee [redacted] As a gesture of goodwill and in the interest of customer satisfaction, our representative provided a partial credit for order# [redacted] to the original form of paymentHis request for any additional discount or credit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative recently contacted Ms [redacted] regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, product returns for order# [redacted] and [redacted] were processedPlease note that the credits have been posted to the original form of paymentOur representative also followwith Ms [redacted] to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Ms [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our account verification team to resolve the matter In the interest of customer satisfaction, our representative processed a refund for order# [redacted] Our records show that all the necessary credits have been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have sent the company (Dell) email stating that there was issues with the wireless card and the keyboard to include the batteryNow the laptop hinge doesn't workIt becomes displaced at opening and closing Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Dells response makes NO sense I HAVE responded (numerous times) to the individual that has been contacting me, as he refuses to contact my Attorney directly My Attorney contacted DELL with the facts of the matter, and his request that Dell respond to him But, they wont So, I HAVE communicated with Mr" [redacted] " Dell seems to have serious communication problems with their people in India I AM NOT in possession of ANY system other than the ONE that is defective and is being contested, and DELL should know that! NO, a resolution has not been agreed upon It is still a matter of an exchange for the same (or greater), as per Dells exchange policy, or a FULL return and subsequent refund via zeroing out my DFS account and refunding all monies already paid on that account The last correspondence with Mr [redacted] was yesterday (March 31st 2016), where he offers a return I, in turn, responded with my request that ALL (including software that I bought from dell and would no longer have access to) be returned and my request for the total dollar amount before any agreement I also presented him with the possibility of an exchange (which my attorney made clear would be acceptable), as long as an exchange is not a downgrade from the existing version of this model I also made clear to him that the current model of this system is less in price than I originally paid, and perhaps an exchange makes better sense for both parties I HAVE NOT heard back This matter IS NOT resolved I remain stuck with a Computer that is defective, and was verified defective by Dells Tech Support and Advanced Resolution Since Dell seems confused, the service tag of the ONE AND ONLY System I have in my possession is: [redacted] If the Revdex.com wishes copies of the letter my Attorney sent to Dell (in Texas) and/or any email exchange, to prove that I HAVE INDEED responded, please advise I will be happy to forward all The matter IS NOT resolved Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, [redacted] * [redacted] Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; [redacted] has been in communication with the customer [redacted] has explained the system is well outside the return period so the purchase is considered final therefore, a return for a refund is not possible at this time The customer has informed [redacted] they intend to return the system to Dell with no authorization [redacted] has cautioned the customer returning the system without Dell’s authorization is not advised because Dell is under no obligation to provide the customer with a refund Dell accepts no liability of the customer’s actions Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell