Complaint: [redacted] I am rejecting this response because: I am rejecting his because I was promised by a representative for the warranty coverage at that cost [redacted] asked me if she could cancel it and said it was her only option however I had another rep tell me months ago it could be processed with no problemI want what I was promisedNot a bully trying to force me into there only optionTerrible business and not willing to work with me the customer at allEven though I was promised already Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:We have not been able to use this laptop since purchase reallyWhat Dell is saying is that they don't care if that laptop gets sent back and forth for the rest of its lifetimeI cannot accept that especially for the fact that they are taking me for a ride hereWe have sent it back twice already after an IT guy had remoted into the machine for hours, and both times it came back with a repair slip that said that a new hard drive was installedWhen we try to turn it on and it says again, apparently after repair: no bootable devicesWe run diagnostics (Fand F12) and both came back saying hard drive not detectedDo I really have to waste my time to send it back and forth and pay for a machine I cannot use? This is really a case for an attorneyI am sure Dell has the discretion to exchange this lemon or refund but Dell has become a horrible company, righteous and with horrible customer serviceAny other company would have made good on this a long time agoEvery phone call to Dell, every sending back the dysfunctional laptop costs us hours of our time, not even mentioning that I am paying hundreds of dollars for a product we have not been able to use or maybe will be able to utilizeReferring to their "rules and regulations" is an insult and I will not accept itI work with CSC (Computer Science Corporation) as an Executive Assistant and this stubborn behavior and reckless customer support Dell is clearly showing to members of the their industry will in the long run have effects on their salesAccording to complaints of similar nature, Dell is destroying their once reputable history in their businessWho would buy a Dell knowing that these kind of problems cannot be resolved in an honorable way by a large company like DellVery disappointing.I would like to continue accepting better offers from DellSending it back a 3rd time is not acceptable to me other than for a full refund to get Dell and this issue out of my life for good Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms of saleOur representative informed him that the order was canceled due to pricing error and cannot be reinstated [redacted] Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsIn the interest of customer satisfaction, our representative offered to place a new order at a discounted price; however, Mr [redacted] elected not to accept our offer of assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and authorized the exchange systemThe representative confirmed receipt and explained the customer will need to return the old unitThe customer requested a box be sent and the representative explained Dell does not have the ability to ship a box to her but to reuse the one she received or she can purchase one locallyPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss her concerns To date, the customer has not responded to the follcontact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: It is not that I don't wish to talk to Dell it is that I absolutely don't want to talk to [redacted] Also they aren't going to fix my keyboard that their techs broke, [redacted] has sent me an email twice now saying they won't pay for an onsite technician Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has confirmed with [redacted] that they have received their reward points Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The money has NOT been put back in my bank account!I checked right now!I was not happy being contacted and badgered about my complaint!I don't want a life history of explanations!I want my money!I sent their stuff back OVER TWO MONTHS AGO!!! Regards, [redacted] ***
Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with the performance of her computer following the service dispatch Since the date of the follsubmission, a Dell representative contacted the customer and provided assistance with software drivers which appears to have resolved the issue Our representative requested that the customer test the system and contact him should she encounter any issues and, to date, there has been no follresponse by the customer The customer may contact our representative at [redacted] _***@Dell.com for any further assistance she may need regarding this matter Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I have provided Dell with evidence of what was included in my order as confirmed by Dell and as advertised on Dell’s website The Dell representative would not provide any evidence to the contrary Unless and until Dell can provide evidence, their statement is incorrect and unsubstantiated My assertion is supported by the contract attached which makes the following statement Dell 130-Watt 3-Prong AC Adapter with ft Power CordThe power cord is an integral part of being able to use the laptop charger, just like tires on a car I don't understand why they will not complete the order Regards, [redacted]
Today’s Date: 08/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent continues to work with the customer and is pending a responseWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Unfortunately, I could not reach [redacted] However, he did leave me messages I left a message with his secretary and also sent him an email, but in the last email I sent to [redacted] he did not responsedI do want to commend [redacted] , for his valiant efforts, accepting my emails however relluctantly at first In a couple of the emails I had to insist that I be heard First there was [redacted] 's suggestion that I should run a BIOS to update my refurbised computer , to resolve the overheating issues, or try calling Dell's Solutions Station which asked me to give them $239.00, because the reason I couldn't update my refurbished laptop was because of software issues, and their two week old refurbished laptop will never be able to update to Windows Needless to say, none of those answers went over big with meWhile I couldn't reach [redacted] , I am sure he personally supervised [redacted] in how to response to my emails There were times when [redacted] tried to slip in a reply to an email I had sent him, using the time difference in the early morning hours, hoping I wouldn't see it until after he went home for the day; but alas, I responded to those emails soon after they were sentMs [redacted] it's going to take some more time There were some circumstances that arose that neither Dell nor I wanted to see happen, they are as follows, My refurbished laptop is showing early stages of burning itself out, ( i.ea faint smell of smoke was detected by me when the fan runs warm, near the left side of the laptop near the air holes) When I put my headphones on to listen to a video, a loud piercing sound forced me to yank off my headphones, though I tried three other headphones the same loud noise resulted The loud piercing sound even occurred when I played Cd's I spent hours trying to update my refurbised laptop to Windows with Microsoft personnel, but all of their attempts proved useless, nothing worked Recently I realized, that the volume control did not perform at maximum loudness, and at times I had to straining my ears to hear the laptop when other external noises were presentIt's not easy to question others, because of the fear that the device may not behave with all of the symptoms during a quick repair session, but it's my gut instinct that my refurbished laptop has electrical issues which could pose a potential fire hazard Enough of my suspicions can be confirmed even during a quick inspection, for me to be confident enough to speak up now before it's to late I can't trust my refurbished laptop computer made by DellEnough said, it happened and nothing will be resolved trying to assess blame Dell Incand I have to make some decisionsMs [redacted] , Dell and I need to start over again, because there was some unforeseen circumstances which gives Dell and I another opportunity to work harder to achieve a complete resolutionHere's were we are: Ms [redacted] , Dell is willing to send me a box to pick up my refurbised computer for repairs [redacted] from Dell technical support had vowed to stick with me until all the problems are resolved [redacted] , I am willing to forgo the use of my laptop, no matter how long it will take to run a diagnostic test on the electrical system which should include the fan , processor, and motherboard [redacted] , I am willing to forgo Window for a fully functional laptop, so long as the reason the computer can't update isn't a sign of a hardware malfunction [redacted] , my only suggestion is don't Rush the diagnostic assessment of my laptop, because it's not a race Okay [redacted] , please monitor your repair technician, so they will realized how important these repairs are to me and your companyOkay, when I put my computer in the box, I am placing my hopes in it as wellAnd [redacted] , I know this might be hard for you, but things like this happens all the time in the real world, yet it's how we resolve our problems that makes us who and what we really are [redacted] , I am still inclined to put my trust in Dell Inc as a maker of quality brand computers, and I sincerely hope that the repairs that will be made to my laptop will reflect Dell Increputation, as being the best made computers on the market Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Parts used to replace failed parts covered under Dell’s Limited Hardware Warranty that are opened and tested prior to being sent to an on-site technician must be labeled “refurbished” even if they have never been used Further, systems which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or units, as described in the warranty terms Dell has a thirty (30) day Return Period and, as the order invoiced during July, 2016, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues The customer declined this assistance and requested a refund, which our representative denied We remain available to assist the customer under the terms and conditions of the warranty including troubleshooting and processing another service dispatch, or by having the customer send the computer to Dell’s Repair Depot for analysis and repairShould the customer reconsider and want assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this ***er.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because Dell hasn't admitted that information for my purchase and others were somehow retrieved from their system No way anyone would be able to know information about my order (and others) unless it came from Dell It could be someone w/ in the company OR someone breached their systems Either way there has been no communication from Dell to their customers of this issue In fact I literally just got a call today from them at 11:13AM ETThe phone number they called from was ###-###-#### My caller id system says it's from [redacted] , ** They give different names all of the time They mention Western Names but they are from India Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund and a check has been mailed to him Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dell representative ***_ [redacted] worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at ***_ [redacted] @dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our order verification team to resolve the matterPlease note that his order# [redacted] was delivered on May 8th, As a gesture of goodwill and in the interest of customer satisfaction, our representative issued a partial credit and followwith Mr [redacted] to confirm resolution We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Since the date of the follow up submission, a Dell representative remains engaged and is still assisting the customer in an attempt to reach final resolution As previously indicated, when items are returned to Dell, we are obligated to refund the original form of payment and the funds will go back to the card issuing banks which can release the funds to the customer We ask that the customer contact our representative at [redacted] _ [redacted] @Dell.com should there be any further questions regarding this matter
Complaint: [redacted] I am rejecting this response because: I am rejecting his because I was promised by a representative for the warranty coverage at that cost [redacted] asked me if she could cancel it and said it was her only option however I had another rep tell me months ago it could be processed with no problemI want what I was promisedNot a bully trying to force me into there only optionTerrible business and not willing to work with me the customer at allEven though I was promised already Regards, [redacted]
Complaint: [redacted] I am rejecting this response because:We have not been able to use this laptop since purchase reallyWhat Dell is saying is that they don't care if that laptop gets sent back and forth for the rest of its lifetimeI cannot accept that especially for the fact that they are taking me for a ride hereWe have sent it back twice already after an IT guy had remoted into the machine for hours, and both times it came back with a repair slip that said that a new hard drive was installedWhen we try to turn it on and it says again, apparently after repair: no bootable devicesWe run diagnostics (Fand F12) and both came back saying hard drive not detectedDo I really have to waste my time to send it back and forth and pay for a machine I cannot use? This is really a case for an attorneyI am sure Dell has the discretion to exchange this lemon or refund but Dell has become a horrible company, righteous and with horrible customer serviceAny other company would have made good on this a long time agoEvery phone call to Dell, every sending back the dysfunctional laptop costs us hours of our time, not even mentioning that I am paying hundreds of dollars for a product we have not been able to use or maybe will be able to utilizeReferring to their "rules and regulations" is an insult and I will not accept itI work with CSC (Computer Science Corporation) as an Executive Assistant and this stubborn behavior and reckless customer support Dell is clearly showing to members of the their industry will in the long run have effects on their salesAccording to complaints of similar nature, Dell is destroying their once reputable history in their businessWho would buy a Dell knowing that these kind of problems cannot be resolved in an honorable way by a large company like DellVery disappointing.I would like to continue accepting better offers from DellSending it back a 3rd time is not acceptable to me other than for a full refund to get Dell and this issue out of my life for good Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concerns and explained the terms of saleOur representative informed him that the order was canceled due to pricing error and cannot be reinstated [redacted] Please note that Dell strives to communicate accurate pricing and product information but will not be held responsible for any pricing, typographical, or other errors in such communicationsIn the interest of customer satisfaction, our representative offered to place a new order at a discounted price; however, Mr [redacted] elected not to accept our offer of assistanceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience Dell representative, [redacted] , contacted the customer and authorized the exchange systemThe representative confirmed receipt and explained the customer will need to return the old unitThe customer requested a box be sent and the representative explained Dell does not have the ability to ship a box to her but to reuse the one she received or she can purchase one locallyPlease have the customer contact the representative by email at [redacted] @Dell.com Sincerely Advanced Resolution Group Incident [redacted] Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by telephone and e-mail to discuss her concerns To date, the customer has not responded to the follcontact attempts Should the customer still need assistance, we ask that she contact our representative at [redacted] @Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: It is not that I don't wish to talk to Dell it is that I absolutely don't want to talk to [redacted] Also they aren't going to fix my keyboard that their techs broke, [redacted] has sent me an email twice now saying they won't pay for an onsite technician Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback The customer has confirmed with [redacted] that they have received their reward points Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:The money has NOT been put back in my bank account!I checked right now!I was not happy being contacted and badgered about my complaint!I don't want a life history of explanations!I want my money!I sent their stuff back OVER TWO MONTHS AGO!!! Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because: I followed up with address information on email Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with the performance of her computer following the service dispatch Since the date of the follsubmission, a Dell representative contacted the customer and provided assistance with software drivers which appears to have resolved the issue Our representative requested that the customer test the system and contact him should she encounter any issues and, to date, there has been no follresponse by the customer The customer may contact our representative at [redacted] _***@Dell.com for any further assistance she may need regarding this matter Sincerely, Executive Support Team Incident ID: [redacted] Dell Inc
Thank you for the letter from [redacted] Our representative has attempted to contact the customer concerning the contents
Complaint: [redacted] I am rejecting this response because: I have provided Dell with evidence of what was included in my order as confirmed by Dell and as advertised on Dell’s website The Dell representative would not provide any evidence to the contrary Unless and until Dell can provide evidence, their statement is incorrect and unsubstantiated My assertion is supported by the contract attached which makes the following statement Dell 130-Watt 3-Prong AC Adapter with ft Power CordThe power cord is an integral part of being able to use the laptop charger, just like tires on a car I don't understand why they will not complete the order Regards, [redacted]
Today’s Date: 08/10/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceAt this time the agent continues to work with the customer and is pending a responseWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because:Unfortunately, I could not reach [redacted] However, he did leave me messages I left a message with his secretary and also sent him an email, but in the last email I sent to [redacted] he did not responsedI do want to commend [redacted] , for his valiant efforts, accepting my emails however relluctantly at first In a couple of the emails I had to insist that I be heard First there was [redacted] 's suggestion that I should run a BIOS to update my refurbised computer , to resolve the overheating issues, or try calling Dell's Solutions Station which asked me to give them $239.00, because the reason I couldn't update my refurbished laptop was because of software issues, and their two week old refurbished laptop will never be able to update to Windows Needless to say, none of those answers went over big with meWhile I couldn't reach [redacted] , I am sure he personally supervised [redacted] in how to response to my emails There were times when [redacted] tried to slip in a reply to an email I had sent him, using the time difference in the early morning hours, hoping I wouldn't see it until after he went home for the day; but alas, I responded to those emails soon after they were sentMs [redacted] it's going to take some more time There were some circumstances that arose that neither Dell nor I wanted to see happen, they are as follows, My refurbished laptop is showing early stages of burning itself out, ( i.ea faint smell of smoke was detected by me when the fan runs warm, near the left side of the laptop near the air holes) When I put my headphones on to listen to a video, a loud piercing sound forced me to yank off my headphones, though I tried three other headphones the same loud noise resulted The loud piercing sound even occurred when I played Cd's I spent hours trying to update my refurbised laptop to Windows with Microsoft personnel, but all of their attempts proved useless, nothing worked Recently I realized, that the volume control did not perform at maximum loudness, and at times I had to straining my ears to hear the laptop when other external noises were presentIt's not easy to question others, because of the fear that the device may not behave with all of the symptoms during a quick repair session, but it's my gut instinct that my refurbished laptop has electrical issues which could pose a potential fire hazard Enough of my suspicions can be confirmed even during a quick inspection, for me to be confident enough to speak up now before it's to late I can't trust my refurbished laptop computer made by DellEnough said, it happened and nothing will be resolved trying to assess blame Dell Incand I have to make some decisionsMs [redacted] , Dell and I need to start over again, because there was some unforeseen circumstances which gives Dell and I another opportunity to work harder to achieve a complete resolutionHere's were we are: Ms [redacted] , Dell is willing to send me a box to pick up my refurbised computer for repairs [redacted] from Dell technical support had vowed to stick with me until all the problems are resolved [redacted] , I am willing to forgo the use of my laptop, no matter how long it will take to run a diagnostic test on the electrical system which should include the fan , processor, and motherboard [redacted] , I am willing to forgo Window for a fully functional laptop, so long as the reason the computer can't update isn't a sign of a hardware malfunction [redacted] , my only suggestion is don't Rush the diagnostic assessment of my laptop, because it's not a race Okay [redacted] , please monitor your repair technician, so they will realized how important these repairs are to me and your companyOkay, when I put my computer in the box, I am placing my hopes in it as wellAnd [redacted] , I know this might be hard for you, but things like this happens all the time in the real world, yet it's how we resolve our problems that makes us who and what we really are [redacted] , I am still inclined to put my trust in Dell Inc as a maker of quality brand computers, and I sincerely hope that the repairs that will be made to my laptop will reflect Dell Increputation, as being the best made computers on the market Regards, [redacted]
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Parts used to replace failed parts covered under Dell’s Limited Hardware Warranty that are opened and tested prior to being sent to an on-site technician must be labeled “refurbished” even if they have never been used Further, systems which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or units, as described in the warranty terms Dell has a thirty (30) day Return Period and, as the order invoiced during July, 2016, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns and assist in resolving the technical issues The customer declined this assistance and requested a refund, which our representative denied We remain available to assist the customer under the terms and conditions of the warranty including troubleshooting and processing another service dispatch, or by having the customer send the computer to Dell’s Repair Depot for analysis and repairShould the customer reconsider and want assistance, we ask that he contact our representative at [redacted] @Dell.com for any further assistance he may need regarding this ***er.Sincerely,Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because Dell hasn't admitted that information for my purchase and others were somehow retrieved from their system No way anyone would be able to know information about my order (and others) unless it came from Dell It could be someone w/ in the company OR someone breached their systems Either way there has been no communication from Dell to their customers of this issue In fact I literally just got a call today from them at 11:13AM ETThe phone number they called from was ###-###-#### My caller id system says it's from [redacted] , ** They give different names all of the time They mention Western Names but they are from India Regards, [redacted]
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer Thank you for providing a copy of the customer’s submission A Dell representative, [redacted] has been in contact with the customer regarding their concerns We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback [redacted] has processed the customer’s refund and a check has been mailed to him Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: [redacted] _ [redacted] @Dell.com Dell now moves to close this matter regarding Incident ID: [redacted] Sincerely, Advanced Resolution Group Incident ID# [redacted] Dell Inc
Dell representative ***_ [redacted] worked with this customer to resolve the issues as reported in the complaintThe issues are resolved and this case is closedOur representative may be reached at ***_ [redacted] @dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsOur representative worked with our order verification team to resolve the matterPlease note that his order# [redacted] was delivered on May 8th, As a gesture of goodwill and in the interest of customer satisfaction, our representative issued a partial credit and followwith Mr [redacted] to confirm resolution We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely,Executive Support TeamIncident ID: [redacted] Dell Inc
Since the date of the follow up submission, a Dell representative remains engaged and is still assisting the customer in an attempt to reach final resolution As previously indicated, when items are returned to Dell, we are obligated to refund the original form of payment and the funds will go back to the card issuing banks which can release the funds to the customer We ask that the customer contact our representative at [redacted] _ [redacted] @Dell.com should there be any further questions regarding this matter