Today’s Date: 07/09/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: repairing the tablet is only half the issueIt is not capable of reading my hard drives as I was continually told it would be able to do soThe respondent was not interested in resolving my case and is taking advantage of the fact that i'm terninally ill and do not have the time to fix itshe made up her mind prior to ever talking with me and is completely unwilling to compromiseShe stated that she didn't have a supervisor and began yelling at meshe has been conducting business for Dell in a completely unprofessional behaviorhonestly, I can't afford to buy another computer that will allow me to finish my genealogyThey wouldn't be out anything if they accepted my offerin fact they would receive more funds as the two in one is more expensiveBut again [redacted] is completely unwilling to negotiate and is handling this matter in an arrogant unprofessional manner Regards, [redacted] ***
Tell uDear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerThe representative has communicated with the customer that Dell has agreed to repair the systemDuring the re-evaluation it appears the LCD screen has been cleaned prior to returning the system to DellDell depot took the system apart and did not find liquid inside the systemAt this time a part backlog has affected the repairThe representative will update the customer once return shipping information is availableThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] s why here
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Dell Direct USB Key, which was delivered on November 2, Furthermore, our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, I did respond to an email from the company representative confirming that I received the repaired computer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the item wasn't shipped before Chriatmas as promisedI also just found out that I will be loosing half of the rewards I would have received because they canceled the order and it was replaced at a time when rewards are only 5% instead of 10%At this time my son is not having any trouble with the laptop but the sales services we received were less then acceptableI would like to see in writing the reason the order was cancelled in the first place, the reason it was not shipped and an apology I would also like to have my orginal 10% in rewardsI've gotten nothing but excuses Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative worked with the customer to get the order releasedOur records indicate it has been delivered July under Federal Express tracking [redacted] Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The business has time and time again disregarded common sense solutions I sent my system in once and they had it for days They are asking me to do the same thing again I reasonably requested that Dell provide a loaner system during this period so that I would not be out of a computer They declined I also indicated that, since this is the FIFTH time they have attempted a solution, if the solution fails if they could replace it with another model They declined They have also declined a refund for this lemon computer Terrible customer service Regards, [redacted] ***
Thank you for providing a copy of the customer’s follsubmissionA Dell representative will be assigned to this case shortly and they will contact the customer to address the contents of their follcorrespondence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I might add that the experience with Dell has been incredibly negative and reflects poor customer service and warranty support A week ago [redacted] James aggressively denied the warranty/tech support I had paid for and refused the very settlement received today having canceled my existing paid support! The only reason they made this offer today was that I filed this second complaint with you, the Revdex.com! Thank you for being available as an advocate for consumers Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Dell representative, [redacted] , is working with the customer to achieve an amicable resolution for their concernsIn the interest of customer satisfaction, product return was offered; however, the customer has not yet responded with their decisionShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell realizes situations such as this can be disappointing for our customers; we truly do apologizePlease understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionWe are sorry, but we are unable to honor the wrong price and must respectfully deny the requestSincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered on July 14, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the out of warranty status of the system, our representative respectfully denied the customer’s request for free support and advised that all support will be fee basedThe customer declined and requested no further contact from Dell We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement with no-cost warranty extensionWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty www.Dell.com/Warranty and in the interest of customer satisfaction, processed a replacementHowever, customer’s request for a no-cost warranty extension was respectfully deniedDell records indicate the replacement was delivered on April 10, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , has spoken with Ms [redacted] and offered depot service to evaluate the physical damage to the system, however; Ms [redacted] declined and requested no further contact We regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell position remains unchanged and finalThe customer has been flagged as a reseller which is different than a retailerCustomers’ history shows the pattern that is used to flag an account as resellerThis information has been provided to the customer during the resolver’s conversationDell moves to close the complaintOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I requested a refund as Dell did not repair the laptop adequatelyI've only had the laptop mo's and I've had to send it back for repairs already Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] -*** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized the return of the Canon printer with a full refund going back to the customer We certainly do apologize for the negative experience the customer has outlined in her complaint However, we do appreciate the Revdex.com bringing the customer and Dell together so we could resolve this matter for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Today’s Date: 07/09/Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, [redacted] , has been assigned to this case and has reached out to the customer, [redacted] , to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at [redacted] Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: repairing the tablet is only half the issueIt is not capable of reading my hard drives as I was continually told it would be able to do soThe respondent was not interested in resolving my case and is taking advantage of the fact that i'm terninally ill and do not have the time to fix itshe made up her mind prior to ever talking with me and is completely unwilling to compromiseShe stated that she didn't have a supervisor and began yelling at meshe has been conducting business for Dell in a completely unprofessional behaviorhonestly, I can't afford to buy another computer that will allow me to finish my genealogyThey wouldn't be out anything if they accepted my offerin fact they would receive more funds as the two in one is more expensiveBut again [redacted] is completely unwilling to negotiate and is handling this matter in an arrogant unprofessional manner Regards, [redacted] ***
Tell uDear Revdex.com, Our records indicate that Dell representative [redacted] has been in contact with the customerThe representative has communicated with the customer that Dell has agreed to repair the systemDuring the re-evaluation it appears the LCD screen has been cleaned prior to returning the system to DellDell depot took the system apart and did not find liquid inside the systemAt this time a part backlog has affected the repairThe representative will update the customer once return shipping information is availableThe customer may reach the representative by emailing at [redacted] @Dell.comSincerely Advanced Resolution Group Incident [redacted] s why here
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Dell Direct USB Key, which was delivered on November 2, Furthermore, our representative made multiple attempts to reach Mr [redacted] to confirm resolution; however, Mr [redacted] elected not to respondWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @Dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Also, I did respond to an email from the company representative confirming that I received the repaired computer Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: the item wasn't shipped before Chriatmas as promisedI also just found out that I will be loosing half of the rewards I would have received because they canceled the order and it was replaced at a time when rewards are only 5% instead of 10%At this time my son is not having any trouble with the laptop but the sales services we received were less then acceptableI would like to see in writing the reason the order was cancelled in the first place, the reason it was not shipped and an apology I would also like to have my orginal 10% in rewardsI've gotten nothing but excuses Regards, [redacted]
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionA Dell representative worked with the customer to get the order releasedOur records indicate it has been delivered July under Federal Express tracking [redacted] Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: The business has time and time again disregarded common sense solutions I sent my system in once and they had it for days They are asking me to do the same thing again I reasonably requested that Dell provide a loaner system during this period so that I would not be out of a computer They declined I also indicated that, since this is the FIFTH time they have attempted a solution, if the solution fails if they could replace it with another model They declined They have also declined a refund for this lemon computer Terrible customer service Regards, [redacted] ***
Thank you for providing a copy of the customer’s follsubmissionA Dell representative will be assigned to this case shortly and they will contact the customer to address the contents of their follcorrespondence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I might add that the experience with Dell has been incredibly negative and reflects poor customer service and warranty support A week ago [redacted] James aggressively denied the warranty/tech support I had paid for and refused the very settlement received today having canceled my existing paid support! The only reason they made this offer today was that I filed this second complaint with you, the Revdex.com! Thank you for being available as an advocate for consumers Regards, [redacted]
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] Dell representative, [redacted] , is working with the customer to achieve an amicable resolution for their concernsIn the interest of customer satisfaction, product return was offered; however, the customer has not yet responded with their decisionShould the customer have any additional concerns regarding this case, they can reach out to our representative directly by e-mail at [redacted] _ [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Complaint: [redacted] I am rejecting this response because: I have emailed back numerous times Regards, [redacted] ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell realizes situations such as this can be disappointing for our customers; we truly do apologizePlease understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errorsIn fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell” We appreciate the customer taking the time to bring this observation to our attentionWe are sorry, but we are unable to honor the wrong price and must respectfully deny the requestSincerely, Executive Support Team Incident ID# [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr [redacted] A Dell representative recently contacted Mr [redacted] regarding his concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# [redacted] was delivered on July 14, under FedEx tracking# [redacted] Our representative also followwith Mr [redacted] to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at [redacted] @dell.com, in case Mr [redacted] has any further concerns regarding this case Sincerely, Executive Support TeamIncident ID: [redacted] Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms [redacted] ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the out of warranty status of the system, our representative respectfully denied the customer’s request for free support and advised that all support will be fee basedThe customer declined and requested no further contact from Dell We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative remains available and may be contacted directly via email at [redacted] @Dell.comSincerely, Advanced Resolution GroupIncident ID: [redacted] Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Customer expressed dissatisfaction with Dell service and support and wants a replacement with no-cost warranty extensionWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty www.Dell.com/Warranty and in the interest of customer satisfaction, processed a replacementHowever, customer’s request for a no-cost warranty extension was respectfully deniedDell records indicate the replacement was delivered on April 10, under FedEx tracking number [redacted] Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms [redacted] Our representative, [redacted] , has spoken with Ms [redacted] and offered depot service to evaluate the physical damage to the system, however; Ms [redacted] declined and requested no further contact We regret any dissatisfaction Ms [redacted] may have experienced and appreciate the feedback provided regarding her Dell Experience [redacted] may be contacted via email at [redacted] @Dell.com Sincerely, Advanced Resolution Group Incident ID: [redacted] Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell position remains unchanged and finalThe customer has been flagged as a reseller which is different than a retailerCustomers’ history shows the pattern that is used to flag an account as resellerThis information has been provided to the customer during the resolver’s conversationDell moves to close the complaintOur representative may be contacted directly by e-mail at [redacted] @DELL.com Sincerely, Advanced Resolution Group [redacted] Dell Inc
Complaint: [redacted] I am rejecting this response because: I requested a refund as Dell did not repair the laptop adequatelyI've only had the laptop mo's and I've had to send it back for repairs already Regards, [redacted]
Revdex.com Complaint ID: [redacted] Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, [redacted] -*** Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; [redacted] has authorized the return of the Canon printer with a full refund going back to the customer We certainly do apologize for the negative experience the customer has outlined in her complaint However, we do appreciate the Revdex.com bringing the customer and Dell together so we could resolve this matter for our customer Please have the customer contact our representative directly by email at [redacted] @Dell.com if they should need any further assistance in this matter Sincerely, Executive Support Team Incident ID# [redacted] Dell Inc