Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell’s fee-based software support We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell is not responsible
for data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer was not able to discuss her issue The representative made multiple follow up attempts by telephone and e-mail and, to date, there has been no response from the customer to the messages left by our representative Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am reserving final judgement on this response for at least days because while Dell did finally replace the defective laptop it sold me in July, the previous computer repeatedly failed within days of a new hard drive being installedI need to be reasonably sure that this new computer is not just a new occasion for problems, particularly given Dell's intransigence at replacing my purchaseI believe that it was not until I filed a complaint with the Revdex.com and publicly shamed Dell's performance on social media that it became at all committed to customer service.I will file an update with the Revdex.com at the end of January
Regards,
*** ***
Complaint: ***
I am rejecting this response because: For reason stated beforePurchased a brand new Dell PC from wal-mart that was defective from the startDell and their so called tech support did everything they could to keep from replacing or refunding the price of the PC or honoring the year warrantyFour months and over hours of my time working on the PC and trying to get what dell ask for and still no help at allThis has been the most worthless customer service I have ever experienceThis type of service should not be allowed to happen or continue to happenPay for a new computer, get a flea market computerThis is not the end of this
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during August, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, offered to process an exchange or troubleshoot the customer’s computer to resolve her technical issues The customer declined the assistance and requested a refund, which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***_***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
I have tried to reach out to the Dell Rep multiple times with no response. The last time Dell tried to contact me was Dec 9th (days ago). As per my original complaint, Dell provided a bait and switch. I assert the bundle was never available at the listed price as they redirected you to a more expensive bundle as soon as the deal was to become available. Also for at least minutes after the deal was supposedly sold out they still had it advertised as in stock at the full price. ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has provided the customer with a link to our website where Mr*** may opt-out of receiving unwanted calls, emails, and other marketing materials from Dell. *** has invited the customer to contact him direct should he have any further inquiries regarding this matter. It appears this concern has been addressed. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell product, service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a return for order number ***Our records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementOur representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfactions, product return for order# *** was processedPlease note that the credits have been posted to the original forms of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince the date of the
submission, a Dell representative has been assigned to this case and was unable to find an order for Ms***Our representative attempted to contact her to verify the order information and to date, Ms*** has not responded to our representativeShould she still need assistance, we ask that Ms*** contact our representative at *** for any further assistance she may need in this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of
goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit for order# *** has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has spoken with Mr*** and advised him our records indicate the ownership has been transferredWe regret any dissatisfaction Mr***
may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** is having the finance team contact the customer for a conference call to the customer’s bank to have his last refund completed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer packing slip also shows how the student discount was applied towards the system to offset the price of the TVIn order for Dell to invoice an order it has to show a dollar amount or if the customer were to return the system her credit would have been less than the Tv if for some reason a customer were to keep part of an orderThis would have also been in the disclaimer when she selected the items onlineHer packing slip will also explain this” Student Offer Discount Details, $off PC with remaining discount taken off the electronics item” Dell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint:
I am rejecting this response because:The tablet still has issuesIt runs most ofthe applications installed but it still has issues with some (social mediaapplications primarily)Furthermore, I am still having troubles with thebrowsersInternet browsing is considerably slower than my originaltablet*** informed me to call tech support on these issuesI never saidthe tablet was free of issuesIf you check the recording of our conversation,you can confirm my statementsI have spent almost hours on the phonedealing with issues related to this tableDell sent me a defective refurbishedVenue and I had to send it in two times to be repaired before it would evenrun some of the applications I had on my Also, I recently found out that alike to like model would be the Venue not the *** said they willnot replace it with the even though Dell replaced my father’s with thatmodelA quick comparison of my original Venue and the Venue will showthat those tables are almost identicalThe Venue Dell sent me was adowngrade from my original modelAlso, I called Dells customer service andchecked their website for a like item to the Venue Both Dells customerservice and the website recommend the Venue not like I receivedIam not asking for a new 7000, I am asking for a tablet comparable to my original.That tablet per Dell is the Venue 7000.I have voiced my concern with *** whostated she will not replace it with the even if my father had his replacedwith that model and Dells representatives say the is the model mostsimilar to my original purchaseIt should be noted that my father spends aconsiderable amount of money on Dell equipment and has a great relationshipwith his Dell salesmanThis along with a whole slew of other issues, wouldlead a reasonable person to believe that Dell only cares about money not bymaking a customer wholeFurthermore, I asked to speak with someone onthe US side who understands warrantee issues and laws*** said she is theonly person that could help me and I have reached the highest level a customercan reachIt took me a few minutes for her to even admit that someone elsecould help me as well but she refused to transfer me to anyone else I am not sure if what *** is telling me tobe truthful since I have not been able to contact anyone elseOnce again, I am very disappointed and wishthat I could speak to someone else on the US side who understands contract and businesslawAlso, my tablet is working but not like my original Venue Like statedabove, several applications and internet browsing still have issues
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have spoke with a DELL escalation department staff on the phone on March 27, with a case number created *** and the Dell staff employee ID***At that time, the staff thinks it is motherboard problem and offered to replace to motherboardI have certainly spent a total phone time more than hours regarding my computer problemPlease help me find the person I spoke to with employee ID ***.In addition, Dell customer support is extremely rude and does not respect their customers as human beingsThey keep wasting my time without offering me any solution, and is very judgmentalFor example, their customer support *** says :"I did not find anyone troubleshooting your computer or offering a Motherboard replacement, hence the information that you have provided is not true." He is NOT the one whom I spoke to on the phone, thus he is in NO POSITION to judge if the previous agent offered a motherboard replacement over the phoneIn fact, I kept the incident history and employee ID on record, because the previous agent did think it was a motherboard problem and offered to replace it. If they cannot be responsible for what they said, please help me to find someone who canThere are also millions of times that they ask to troubleshoot the computer for or two hours and ended up having different people wasting your time more more than hours each time without offering effective solutionTheir phone call is a nightmare to me, as it usually ends up becoming an endless cycle and a pure waste of timeDell, as a company can hire persons wasting customers time, but does not even have one who is willing to help and solve the problem effectively
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I want the computer FIXED! They can send a box to send it to the depot for the THIRD timeI will not be back at home till the 8th of FebAlso I do not want them to send it back to me where I have to sign for itAs I have many appointments with running businessesLast time they did that I had to cancel a doctor's appointment to wait till 4:for FedEx to deliver itNearest FedEx pickup is miles away! At this time I do not want a refund for the warrantyI want the computer FIXED!Thank you,*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since
the date of the submission, a Dell representative contacted the customer to provide assistance and the customer has subsequently been provided a full refund The customer may contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has communicated to the customer since the order had been cancelled, no funds were actually charged on the credit card. At point of sale Dell will acquire a promise to pay authorization from the credit card bank, but until an order has processed and shipped, only then will the card be charged. That being said, as long as the authorization is valid, the allotted funds will not be available to the card holder until the authorization expires. *** had suggested the customer contact his bank to remove the authorization to buy, in an effort to speed up the process. Dell representative *** ***, while reviewing this case, took the opportunity to call and confirm with the customer the authorization has been removed and the funds released. During this phone call, Mr*** shared his experience, but also provided *** with some constructive suggestions regarding the online purchasing process that he believed would be of benefit not only to Dell but to our customers; we truly appreciate this input. In conclusion, we apologize for any frustration or disappointment this transaction may have been for our customer. We appreciate the customer and the Revdex.com for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s AC adapter. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell’s fee-based software support We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell is not responsible
for data or software and, as outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer to provide assistance and the customer was not able to discuss her issue The representative made multiple follow up attempts by telephone and e-mail and, to date, there has been no response from the customer to the messages left by our representative Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am reserving final judgement on this response for at least days because while Dell did finally replace the defective laptop it sold me in July, the previous computer repeatedly failed within days of a new hard drive being installedI need to be reasonably sure that this new computer is not just a new occasion for problems, particularly given Dell's intransigence at replacing my purchaseI believe that it was not until I filed a complaint with the Revdex.com and publicly shamed Dell's performance on social media that it became at all committed to customer service.I will file an update with the Revdex.com at the end of January
Regards,
*** ***
Complaint: ***
I am rejecting this response because: For reason stated beforePurchased a brand new Dell PC from wal-mart that was defective from the startDell and their so called tech support did everything they could to keep from replacing or refunding the price of the PC or honoring the year warrantyFour months and over hours of my time working on the PC and trying to get what dell ask for and still no help at allThis has been the most worthless customer service I have ever experienceThis type of service should not be allowed to happen or continue to happenPay for a new computer, get a flea market computerThis is not the end of this
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during August, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative, for customer satisfaction reasons, offered to process an exchange or troubleshoot the customer’s computer to resolve her technical issues The customer declined the assistance and requested a refund, which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***_***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
I have tried to reach out to the Dell Rep multiple times with no response. The last time Dell tried to contact me was Dec 9th (days ago). As per my original complaint, Dell provided a bait and switch. I assert the bundle was never available at the listed price as they redirected you to a more expensive bundle as soon as the deal was to become available. Also for at least minutes after the deal was supposedly sold out they still had it advertised as in stock at the full price. ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has provided the customer with a link to our website where Mr*** may opt-out of receiving unwanted calls, emails, and other marketing materials from Dell. *** has invited the customer to contact him direct should he have any further inquiries regarding this matter. It appears this concern has been addressed. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell product, service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the Terms of Sale and the Return PolicyHowever, in the interest of customer satisfaction, our representative processed a return for order number ***Our records indicate that the credit has been posted to the original form of paymentThey should see this reflected on their next monthly billing statementOur representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reached
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfactions, product return for order# *** was processedPlease note that the credits have been posted to the original forms of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince the date of the
submission, a Dell representative has been assigned to this case and was unable to find an order for Ms***Our representative attempted to contact her to verify the order information and to date, Ms*** has not responded to our representativeShould she still need assistance, we ask that Ms*** contact our representative at *** for any further assistance she may need in this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of
goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit for order# *** has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has spoken with Mr*** and advised him our records indicate the ownership has been transferredWe regret any dissatisfaction Mr***
may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** is having the finance team contact the customer for a conference call to the customer’s bank to have his last refund completed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer packing slip also shows how the student discount was applied towards the system to offset the price of the TVIn order for Dell to invoice an order it has to show a dollar amount or if the customer were to return the system her credit would have been less than the Tv if for some reason a customer were to keep part of an orderThis would have also been in the disclaimer when she selected the items onlineHer packing slip will also explain this” Student Offer Discount Details, $off PC with remaining discount taken off the electronics item” Dell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint:
I am rejecting this response because:The tablet still has issuesIt runs most ofthe applications installed but it still has issues with some (social mediaapplications primarily)Furthermore, I am still having troubles with thebrowsersInternet browsing is considerably slower than my originaltablet*** informed me to call tech support on these issuesI never saidthe tablet was free of issuesIf you check the recording of our conversation,you can confirm my statementsI have spent almost hours on the phonedealing with issues related to this tableDell sent me a defective refurbishedVenue and I had to send it in two times to be repaired before it would evenrun some of the applications I had on my Also, I recently found out that alike to like model would be the Venue not the *** said they willnot replace it with the even though Dell replaced my father’s with thatmodelA quick comparison of my original Venue and the Venue will showthat those tables are almost identicalThe Venue Dell sent me was adowngrade from my original modelAlso, I called Dells customer service andchecked their website for a like item to the Venue Both Dells customerservice and the website recommend the Venue not like I receivedIam not asking for a new 7000, I am asking for a tablet comparable to my original.That tablet per Dell is the Venue 7000.I have voiced my concern with *** whostated she will not replace it with the even if my father had his replacedwith that model and Dells representatives say the is the model mostsimilar to my original purchaseIt should be noted that my father spends aconsiderable amount of money on Dell equipment and has a great relationshipwith his Dell salesmanThis along with a whole slew of other issues, wouldlead a reasonable person to believe that Dell only cares about money not bymaking a customer wholeFurthermore, I asked to speak with someone onthe US side who understands warrantee issues and laws*** said she is theonly person that could help me and I have reached the highest level a customercan reachIt took me a few minutes for her to even admit that someone elsecould help me as well but she refused to transfer me to anyone else I am not sure if what *** is telling me tobe truthful since I have not been able to contact anyone elseOnce again, I am very disappointed and wishthat I could speak to someone else on the US side who understands contract and businesslawAlso, my tablet is working but not like my original Venue Like statedabove, several applications and internet browsing still have issues
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have spoke with a DELL escalation department staff on the phone on March 27, with a case number created *** and the Dell staff employee ID***At that time, the staff thinks it is motherboard problem and offered to replace to motherboardI have certainly spent a total phone time more than hours regarding my computer problemPlease help me find the person I spoke to with employee ID ***.In addition, Dell customer support is extremely rude and does not respect their customers as human beingsThey keep wasting my time without offering me any solution, and is very judgmentalFor example, their customer support *** says :"I did not find anyone troubleshooting your computer or offering a Motherboard replacement, hence the information that you have provided is not true." He is NOT the one whom I spoke to on the phone, thus he is in NO POSITION to judge if the previous agent offered a motherboard replacement over the phoneIn fact, I kept the incident history and employee ID on record, because the previous agent did think it was a motherboard problem and offered to replace it. If they cannot be responsible for what they said, please help me to find someone who canThere are also millions of times that they ask to troubleshoot the computer for or two hours and ended up having different people wasting your time more more than hours each time without offering effective solutionTheir phone call is a nightmare to me, as it usually ends up becoming an endless cycle and a pure waste of timeDell, as a company can hire persons wasting customers time, but does not even have one who is willing to help and solve the problem effectively
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** I want the computer FIXED! They can send a box to send it to the depot for the THIRD timeI will not be back at home till the 8th of FebAlso I do not want them to send it back to me where I have to sign for itAs I have many appointments with running businessesLast time they did that I had to cancel a doctor's appointment to wait till 4:for FedEx to deliver itNearest FedEx pickup is miles away! At this time I do not want a refund for the warrantyI want the computer FIXED!Thank you,*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since
the date of the submission, a Dell representative contacted the customer to provide assistance and the customer has subsequently been provided a full refund The customer may contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has communicated to the customer since the order had been cancelled, no funds were actually charged on the credit card. At point of sale Dell will acquire a promise to pay authorization from the credit card bank, but until an order has processed and shipped, only then will the card be charged. That being said, as long as the authorization is valid, the allotted funds will not be available to the card holder until the authorization expires. *** had suggested the customer contact his bank to remove the authorization to buy, in an effort to speed up the process. Dell representative *** ***, while reviewing this case, took the opportunity to call and confirm with the customer the authorization has been removed and the funds released. During this phone call, Mr*** shared his experience, but also provided *** with some constructive suggestions regarding the online purchasing process that he believed would be of benefit not only to Dell but to our customers; we truly appreciate this input. In conclusion, we apologize for any frustration or disappointment this transaction may have been for our customer. We appreciate the customer and the Revdex.com for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s AC adapter. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell