Complaint: ***
I am rejecting this response because:When the laptop was diagnosed by a local Computer Store the statement was made that no liquid issue was found and the keyboard was repaired. The unit has worked fine from that point and my request is to be reimbursed by Dell for the $I paid to have the unit repaired. Furthermore, I feel Dell has misrepresented the issue with my laptop with no intention to stand behind the workmanship of their product. I will continue to decline for as long as necessary.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** is attempting to reach the customerAfter further review of the videos that were provided in the rebuttal the customer will be provided with the below options: Depot service, Onsite repair, New System Exchange or return for refundWe ask that the customer respond to the representative so we can move this to a resolutionThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Based on the conversation, our representative determined that the computer was damaged and not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has been physically damaged Our representative informed the customer that Dell would not be able to provide out of warranty repairs at no charge as he requests, however we remain available to assist him via Dell’s fee-based Out of Warranty Repairs representatives should he want to purchase this service We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I received his message and emailed back It turns out that my fiancé says it's one of the worst laptops he has ever usedI emailed *** twice now and have yet to receive a responseI am waiting for instructions on how to send this ridiculously laggy laptop He has yet to respond and it's been over a week now.
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since
the date of the submission, a Dell representative contacted the customer to provide assistance and the customer has subsequently been provided a full refund The customer may contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: For reason stated beforePurchased a brand new Dell PC from wal-mart that was defective from the startDell and their so called tech support did everything they could to keep from replacing or refunding the price of the PC or honoring the year warrantyFour months and over hours of my time working on the PC and trying to get what dell ask for and still no help at allThis has been the most worthless customer service I have ever experienceThis type of service should not be allowed to happen or continue to happenPay for a new computer, get a flea market computerThis is not the end of this
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer as a goodwill gesture authorized on an onsite service to be completedThe representative did explain moving forward any further repairs will have to be done at the depotOur records indicate the service has been completed and system is working as designedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 09/10/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states they ordered several monitors and the order was canceled without consentAt this time the agent apologized and advised the customer the stock of said monitor was sold out prior to the order being processedThe agent checked to see if Dell could place the order again and the model is no longer being offeredThe agent apologized and offered the customer a discount on another monitorThe customer respectfully declinedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** reached back out to the customer the system is already on its way to the depot for serviceThe representative will continue to work with the customer until we confirm the system has been received back and working as designedThe representative can be reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback
Dell offers many promotions however not all $computers may be eligible for a $promo gift card as the customer suggests Our records indicate the customer was given a discount however there is no indication that the customer’s order was eligible for a gift card promotion Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and e-mail to discuss his concerns To date, the customer has not responded to our representative’s follow up contact attempts If the customer has documentation from Dell indicating he is eligible for a Dell gift card promotion, or would like to discuss this matter, we ask that he contact our representative at ***@Dell.com with any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:It is that the sales agent made a mistake to my first order, so the package returned to there factory, and then I contact with him, ask for making a replacement for me, they can but they deniedand just refund me the gift card, but he never told me the returned gift card will expired in daysIf they did, I won't let it expiredIt's all their Dell's faults due to this issueNow I just ask my own money back, how can they take my money, even it is their faultsI never believe how so a big company do this to customersReally sad for this
Regards,
Today’s Date: 07/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their systemAt this time the customer has informed the agent that they have received a refund from the retail outlet from which the system was purchasedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any additional questions or concerns on the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show that the
replacement order# *** was delivered to Ms*** on April 15, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Dell records indicate a system exchange dispatch is being processed and a replacement system was sent to the customer Since the date of the submission, a Dell representative contacted the customer to confirm receipt of the replacement computer We ask that the customer contact our representative at ***_***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a new replacement unit or a refundWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return Policy ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a certified replacement unitPlease note, the customer declined our offer of assistanceFurthermore, the original system purchase is beyond the return periodTheir request for a new replacement or refund was respectfully deniedWe remain ready to assist within the terms of Dell’s Limited Hardware Warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
At this point I want a full refund for my computerI have called technical support several times and have received an attempt at help only onceEvery other time I have talked to someone, I have been put on hold for extended periods of time with no resolution I was on hold last night in an
attempt to deal with an issueI was hung up on before even speaking to anyone I called again, and after being on hold for about minutes, was hung up on again before speaking with someone I called again tonight because I need the software that came pre-installed on my computerAfter going through chat, was told I need to pay to talk to software support or go to the forums, neither of which were viable options seeing as though I have already paid for the software once and the forums will not allow me to download pre-installed software I called, was hung up on after being on hold for minutes (without speaking to anyone) I called again, went through the same verification questions as the previous call and was told the computer is registered to a business (which it should not be) I got through the registration the first time without being told it was registered to myself AND a business The man told me he would have to have someone call me back to verify what I had already verified before I was hung up on I am currently on hold again I am tired of dealing with Dell and their horrible customer service/technical support I offered to return my computer for a refund the first time and was told I was not able to do that because it was out of the day window Now I want a refund in full I will never again purchase a Dell computer (I have had them in the past)
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a replacement unitOur records show that the
replacement order# *** was delivered to Mr*** on June 23, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his hard drive was missing due to the fact the customer requested it returned to him before repairs were completed for needed files and a replacement cable has been sent to him. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I was told by the Dell representative who accepted my coupon that the website was having issues and rejected all coupons on the day I orderedThis is why I received an extra back - to apologize for their website issueThe coupon was valid and had not expiredI have atached a copy of it aboveI received eh following email from *** ***:Dear ***,Thank you for the email. I have provided the details that specify the system that you have purchased is refurbished. All the details of the refurbished products cannot be mentioned on the page header and hence we have provided the complete details on the below outlet website ***.If you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you further.Thank you.Regards,*** * ***Dell | Advanced Resolution GroupPhone +*** *** *** *** ***My work schedule is 10:am - 6:pm CST Monday to Friday.She is saying that the computer I purchased is refurbished, and this is why they are denying the couponBut the computer I chose and paid for from their website was supposed to be NEW, and the picture of the label on the box that I've attached clearly says 'Dell Outlet New" They have not honored the coupon because they say it is a refurbished computerTheir representative says in her email it is refurbishedi paid for and received a computer labeled NEW that they have, until their email to you, insisted is refurbished. At this time, I still am not satisfied that I received what I ordered - a new computer - or if I have been the victim of a bait and switch. If the computer is new, I am entitled to the $compensation Dell offered in leui of the financingIf it is refurbished, as their representative says, I have been cheated and want the new computer I ordered
Regards,
*** ***
Complaint: ***
I am rejecting this response because:When the laptop was diagnosed by a local Computer Store the statement was made that no liquid issue was found and the keyboard was repaired. The unit has worked fine from that point and my request is to be reimbursed by Dell for the $I paid to have the unit repaired. Furthermore, I feel Dell has misrepresented the issue with my laptop with no intention to stand behind the workmanship of their product. I will continue to decline for as long as necessary.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** is attempting to reach the customerAfter further review of the videos that were provided in the rebuttal the customer will be provided with the below options: Depot service, Onsite repair, New System Exchange or return for refundWe ask that the customer respond to the representative so we can move this to a resolutionThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Based on the conversation, our representative determined that the computer was damaged and not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has been physically damaged Our representative informed the customer that Dell would not be able to provide out of warranty repairs at no charge as he requests, however we remain available to assist him via Dell’s fee-based Out of Warranty Repairs representatives should he want to purchase this service We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I received his message and emailed back It turns out that my fiancé says it's one of the worst laptops he has ever usedI emailed *** twice now and have yet to receive a responseI am waiting for instructions on how to send this ridiculously laggy laptop He has yet to respond and it's been over a week now.
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since
the date of the submission, a Dell representative contacted the customer to provide assistance and the customer has subsequently been provided a full refund The customer may contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: For reason stated beforePurchased a brand new Dell PC from wal-mart that was defective from the startDell and their so called tech support did everything they could to keep from replacing or refunding the price of the PC or honoring the year warrantyFour months and over hours of my time working on the PC and trying to get what dell ask for and still no help at allThis has been the most worthless customer service I have ever experienceThis type of service should not be allowed to happen or continue to happenPay for a new computer, get a flea market computerThis is not the end of this
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer as a goodwill gesture authorized on an onsite service to be completedThe representative did explain moving forward any further repairs will have to be done at the depotOur records indicate the service has been completed and system is working as designedWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 09/10/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states they ordered several monitors and the order was canceled without consentAt this time the agent apologized and advised the customer the stock of said monitor was sold out prior to the order being processedThe agent checked to see if Dell could place the order again and the model is no longer being offeredThe agent apologized and offered the customer a discount on another monitorThe customer respectfully declinedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** reached back out to the customer the system is already on its way to the depot for serviceThe representative will continue to work with the customer until we confirm the system has been received back and working as designedThe representative can be reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback
Dell offers many promotions however not all $computers may be eligible for a $promo gift card as the customer suggests Our records indicate the customer was given a discount however there is no indication that the customer’s order was eligible for a gift card promotion Since the date of the submission, a Dell representative has attempted multiple times to contact the customer by phone and e-mail to discuss his concerns To date, the customer has not responded to our representative’s follow up contact attempts If the customer has documentation from Dell indicating he is eligible for a Dell gift card promotion, or would like to discuss this matter, we ask that he contact our representative at ***@Dell.com with any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:It is that the sales agent made a mistake to my first order, so the package returned to there factory, and then I contact with him, ask for making a replacement for me, they can but they deniedand just refund me the gift card, but he never told me the returned gift card will expired in daysIf they did, I won't let it expiredIt's all their Dell's faults due to this issueNow I just ask my own money back, how can they take my money, even it is their faultsI never believe how so a big company do this to customersReally sad for this
Regards,
Today’s Date: 07/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their systemAt this time the customer has informed the agent that they have received a refund from the retail outlet from which the system was purchasedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any additional questions or concerns on the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Refurbished parts were used to repair a new laptop
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, a replacement unit was processedOur records show that the
replacement order# *** was delivered to Ms*** on April 15, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Dell records indicate a system exchange dispatch is being processed and a replacement system was sent to the customer Since the date of the submission, a Dell representative contacted the customer to confirm receipt of the replacement computer We ask that the customer contact our representative at ***_***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a new replacement unit or a refundWe regret any
dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return Policy ***As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered a certified replacement unitPlease note, the customer declined our offer of assistanceFurthermore, the original system purchase is beyond the return periodTheir request for a new replacement or refund was respectfully deniedWe remain ready to assist within the terms of Dell’s Limited Hardware Warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
At this point I want a full refund for my computerI have called technical support several times and have received an attempt at help only onceEvery other time I have talked to someone, I have been put on hold for extended periods of time with no resolution I was on hold last night in an
attempt to deal with an issueI was hung up on before even speaking to anyone I called again, and after being on hold for about minutes, was hung up on again before speaking with someone I called again tonight because I need the software that came pre-installed on my computerAfter going through chat, was told I need to pay to talk to software support or go to the forums, neither of which were viable options seeing as though I have already paid for the software once and the forums will not allow me to download pre-installed software I called, was hung up on after being on hold for minutes (without speaking to anyone) I called again, went through the same verification questions as the previous call and was told the computer is registered to a business (which it should not be) I got through the registration the first time without being told it was registered to myself AND a business The man told me he would have to have someone call me back to verify what I had already verified before I was hung up on I am currently on hold again I am tired of dealing with Dell and their horrible customer service/technical support I offered to return my computer for a refund the first time and was told I was not able to do that because it was out of the day window Now I want a refund in full I will never again purchase a Dell computer (I have had them in the past)
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAfter further review, our representative processed a replacement unitOur records show that the
replacement order# *** was delivered to Mr*** on June 23, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his hard drive was missing due to the fact the customer requested it returned to him before repairs were completed for needed files and a replacement cable has been sent to him. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I was told by the Dell representative who accepted my coupon that the website was having issues and rejected all coupons on the day I orderedThis is why I received an extra back - to apologize for their website issueThe coupon was valid and had not expiredI have atached a copy of it aboveI received eh following email from *** ***:Dear ***,Thank you for the email. I have provided the details that specify the system that you have purchased is refurbished. All the details of the refurbished products cannot be mentioned on the page header and hence we have provided the complete details on the below outlet website ***.If you have any questions or concerns regarding the issue discussed today, please do reply to this email or call me and I would be glad to assist you further.Thank you.Regards,*** * ***Dell | Advanced Resolution GroupPhone +*** *** *** *** ***My work schedule is 10:am - 6:pm CST Monday to Friday.She is saying that the computer I purchased is refurbished, and this is why they are denying the couponBut the computer I chose and paid for from their website was supposed to be NEW, and the picture of the label on the box that I've attached clearly says 'Dell Outlet New" They have not honored the coupon because they say it is a refurbished computerTheir representative says in her email it is refurbishedi paid for and received a computer labeled NEW that they have, until their email to you, insisted is refurbished. At this time, I still am not satisfied that I received what I ordered - a new computer - or if I have been the victim of a bait and switch. If the computer is new, I am entitled to the $compensation Dell offered in leui of the financingIf it is refurbished, as their representative says, I have been cheated and want the new computer I ordered
Regards,
*** ***