Today’s Date: 11/12/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Roy S Gunther, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the original system was returned to the customer it was not functioning as expectedThe customer was offered the replacement system as an exception and they were provided the opportunity to review that configuration before it was sentOur records indicate the customer has the original system and the replacement system at this timeOne of the systems will need to be returned in order for continued assistance to be providedThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, per the terms of the sale, respectfully denied Mr***’s request to honor the order
***
Mr*** declined further assistance from ***, who may be contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAfter further review, our
representative processed depot serviceOur records show that the unit has been serviced at the depot and delivered to Mr*** on December 9th, Our representative also followto confirm resolutionWe regret any dissatisfaction he have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [email protected], in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the
complaint filed with your office by the customer, *** ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; *** has been instrumental in assisting the customer with receiving his 65” Samsung TV order. The TV was quite popular which unfortunately caused a backlog for the vendor. We are very glad the vendor was able to ship the TV now and our customer has confirmed receipt on February 1, 2016. We certainly do apologize for any inconvenience or frustration this matter may have caused the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate that the order number *** was delivered by Purolator under tracking number *** on July 18, As a onetime gesture of good and in the interest of customer satisfaction, our representative processed a partial account credit and followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the gift card reissued and shipped to the customer which they have received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and authorized an exchange system to be shippedOur records indicate the replacement system has been deliveredWe remain available to assist and ask that the customer contact the representative ***_***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Today’s Date: 12/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the customers credit was processed and feedback takenDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the refund that was originally promised to me by the business Thank you for your assistance in getting this resolved
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative recently contacted Ms*** regarding her concernsOur records show, her Dell system limited hardware warranty expired on November 29, Our
representative explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warranty***
Please note that our representative offered fee based out of warranty service; however, Ms*** elected not to accept our offer of assistanceHer request for free warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Dell Representative, ***, contacted Mr*** *** pertaining to an expired gift cardHowever, since Mr*** does not have an order number or any other Dell centric information; it was requested that he send to email on which the gift card was received for further researchOur representative, ***, remains available to assist in resolving the issues reported in Mr***’s complaintSincerely, Dell Advanced Resolution Team
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants their computer fixed and reimbursement for third party software support We regret any dissatisfaction the customer may have experienced
and appreciate the feedback provided Dell does not provide reimbursement for third party services performed on behalf of customers As outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and then provided assistance in setting up service dispatches to repair the customer’s computer The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell has made no effort to actually resolve anything. The person that I talked to at Dell before contacting the Revdex.com is the same person that responded to this complaint. I find it interesting that the Dell response said " Our representative respectfully denied the customer’s request for free replacement of the Microsoft Office product keyOur representative explained that the customer is responsible for maintaining the product key and Dell does not retain a backup copy and advised the customer to contact Microsoft." The Dell representative was not very respectful at all. She kept talking over me and didn't want to hear anything that I had to say. The problem is that Dell never sent the activation keys in the first place - it is not a request for a free replacement of the Microsoft Office product keys - it is a request for the original Microsoft Office product keys. I had informed Dell when I purchased the tablets that the tablets were for my granddaughters for Christmas. I ordered the tablet on Oct27, and the boxes weren't even opened until Dec25, I was informed by Dell that this wouldn't be a problem - everything would still be coveredDell keeps insisting that since I didn't notify them within days, there is nothing that they can doDell does not accept any responsibility for not sending the product keys in the first place. Regards,*** *** Tuesday, May 12,
*** ***
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has now received her order and *** has processed a compensation refund for her. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: I order the one I wanted on the President Day saleDell is giving me a refund, but the printer I order in the first place was on sale at time and they want me to buy the one I order at full priceI told *** that was wrong and just keep the and I'll pAy to get the printer I ordered She replied we can't do tha and you call me back to order the you want and she'll give me a discount on itI think the need to exchange the printer and I pay nothing because this isn't my fault
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered to setup onsite or return to depot service for the customer’s computer, should the customer accept. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Today’s Date: 11/12/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Roy S Gunther, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that the original system was returned to the customer it was not functioning as expectedThe customer was offered the replacement system as an exception and they were provided the opportunity to review that configuration before it was sentOur records indicate the customer has the original system and the replacement system at this timeOne of the systems will need to be returned in order for continued assistance to be providedThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, per the terms of the sale, respectfully denied Mr***’s request to honor the order
***
Mr*** declined further assistance from ***, who may be contacted via e-mail at ***@Dell.comWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAfter further review, our
representative processed depot serviceOur records show that the unit has been serviced at the depot and delivered to Mr*** on December 9th, Our representative also followto confirm resolutionWe regret any dissatisfaction he have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at [email protected], in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the
complaint filed with your office by the customer, *** ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative; *** has been instrumental in assisting the customer with receiving his 65” Samsung TV order. The TV was quite popular which unfortunately caused a backlog for the vendor. We are very glad the vendor was able to ship the TV now and our customer has confirmed receipt on February 1, 2016. We certainly do apologize for any inconvenience or frustration this matter may have caused the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur records indicate that the order number *** was delivered by Purolator under tracking number *** on July 18, As a onetime gesture of good and in the interest of customer satisfaction, our representative processed a partial account credit and followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the gift card reissued and shipped to the customer which they have received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Thank you for the letter from *** ***Our representative has been in contact with *** *** and depot service has been dispatched
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** contacted the customer and authorized an exchange system to be shippedOur records indicate the replacement system has been deliveredWe remain available to assist and ask that the customer contact the representative ***_***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Today’s Date: 12/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the customers credit was processed and feedback takenDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I received the refund that was originally promised to me by the business Thank you for your assistance in getting this resolved
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative recently contacted Ms*** regarding her concernsOur records show, her Dell system limited hardware warranty expired on November 29, Our
representative explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warranty***
Please note that our representative offered fee based out of warranty service; however, Ms*** elected not to accept our offer of assistanceHer request for free warranty extension was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, Dell Representative, ***, contacted Mr*** *** pertaining to an expired gift cardHowever, since Mr*** does not have an order number or any other Dell centric information; it was requested that he send to email on which the gift card was received for further researchOur representative, ***, remains available to assist in resolving the issues reported in Mr***’s complaintSincerely, Dell Advanced Resolution Team
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants their computer fixed and reimbursement for third party software support We regret any dissatisfaction the customer may have experienced
and appreciate the feedback provided Dell does not provide reimbursement for third party services performed on behalf of customers As outlined in the terms and conditions of Dell’s Limited Hardware Warranty, Dell’s responsibility is limited to repair or replacement of covered hardware components Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and then provided assistance in setting up service dispatches to repair the customer’s computer The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell has made no effort to actually resolve anything. The person that I talked to at Dell before contacting the Revdex.com is the same person that responded to this complaint. I find it interesting that the Dell response said " Our representative respectfully denied the customer’s request for free replacement of the Microsoft Office product keyOur representative explained that the customer is responsible for maintaining the product key and Dell does not retain a backup copy and advised the customer to contact Microsoft." The Dell representative was not very respectful at all. She kept talking over me and didn't want to hear anything that I had to say. The problem is that Dell never sent the activation keys in the first place - it is not a request for a free replacement of the Microsoft Office product keys - it is a request for the original Microsoft Office product keys. I had informed Dell when I purchased the tablets that the tablets were for my granddaughters for Christmas. I ordered the tablet on Oct27, and the boxes weren't even opened until Dec25, I was informed by Dell that this wouldn't be a problem - everything would still be coveredDell keeps insisting that since I didn't notify them within days, there is nothing that they can doDell does not accept any responsibility for not sending the product keys in the first place. Regards,*** *** Tuesday, May 12,
*** ***
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has now received her order and *** has processed a compensation refund for her. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: I order the one I wanted on the President Day saleDell is giving me a refund, but the printer I order in the first place was on sale at time and they want me to buy the one I order at full priceI told *** that was wrong and just keep the and I'll pAy to get the printer I ordered She replied we can't do tha and you call me back to order the you want and she'll give me a discount on itI think the need to exchange the printer and I pay nothing because this isn't my fault
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered to setup onsite or return to depot service for the customer’s computer, should the customer accept. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc