Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA system exchange has been processed and the customer confirms receipt; however, the customer reported some technical issuesOur representative provided technical assistance and the customer reports the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I followed all directions when I ran the BIOS updateInstead of admitting that the BIOS update is too risky and should have never been recommended in the first place, DELL is trying to shift the blame on to me by assuming that I disconnected the power when running the BIOS updateSure DELL is a big corporation and has plenty of resources to confront meHowever it does not absolve them from the fact that they are responsible for designing and recommending a BIOS update that is too frail and does irreversible damage to the computerBased on my service tag number, DELL knew that my system was out of warranty and perhaps their policy is to bait unwitting customers into breaking their system to boost their bottom lineI did not break my computer, DELL did so please fix it DELL.
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s monitor which he has now received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the credit issueThe representative confirmed the credit has been processed and will reflect on the next billing statementThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback
provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative attempted to contact the customer by telephone and e-mail to advise that we would not be able to provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell Representative, ***, contacted Mr*** *** pertaining to an expired gift cardHowever, since Mr*** does not have an order number or any other Dell centric information; it was requested that he send to email on which the gift card was received for further researchOur representative, ***, remains available to assist in resolving the issues reported in Mr***’s complaintSincerely, Dell Advanced Resolution Team
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer respectfully denied the request for a return for credit due to the system invoicing over a year agoThe representative offered a refurbished exchange under the terms and conditions of the warrantyThe customer continues to request a new system exchange which is not an optionWe remain available to assist the customer if she cares to move forward with the resolution providedWe ask that she contact the representative by email at ***_***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
A Dell representative is continuing to work with Ms*** to reach an amicable resolution for her concernsHer request for refund was respectfully denied; however, our representative offered technical assistanceOur representative can be reached directly by email at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceOur records show that a
credit for order# *** has been processed to the original form of paymentWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell representative has explained that the hardware is working as designed and that Dell is not responsible for adult websites and 3rd party software workDell considers this matter closed
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative provided the link for the terms and conditions of her hardware warrantyThe customer has been advised that accidental damage is not coveredThe customer claims she was promised a refund for repair but is unable to provide any supporting documentation and her account does not reflect this informationWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** has provided the below screen shot with the diagram explaining that the customers system is working as designedThe customer confirms she has never seen an amber light which is good this would indicate a problemThe depot also reviewed the system and confirmed the system is working as designedThe customer has a valid warranty and if she receives any error messages to please note them if possible but at this time there is nothing for Dell to addressPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistance Our representative, for customer satisfaction reasons, has initiated a service dispatch to process a new system exchange to replace the original computer with a new computer Our representative will remain engaged during this process until the replacement computer has been received by Ms*** and we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on July, Our representative
explained the terms and condition of the limited hardware warranty
***
Our representative informed Mr*** that due to the age of the unit, hardware upgrades are not available nor supportedHe is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** The computer does have some kind of problem with a little shimmering and it goes black every so often and it says that one of there drivers isn't working so what do I do about that Thank you
Complaint: ***
I am rejecting this response because:
Regards,
*** ***OMG I ASK THOSE PEOPLE OR days after purchase to return my money! I have PLENTY OF MORE PHONE RECORDS!I PURCHASED LAPTOPS WITHIN WEEKS AND AFTER THAT STUPID RESPONSE I WILL NEVER EVER FOOL WITH DELL AGAIN!
Today’s Date: 12/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the customers credit was processed and feedback takenDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative provided specifications of the original and the replacement keyboard/mouse
comboThe replacement keyboard/mouse combo is of an updated revisionPlease note that Mr*** understands and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, our representatives have made multiple attempts to reach the customer by phone and e-mail To date, the customer has not provided requested information regarding the computer such as the Dell service tag, order or cr so we have been unable to address the customer’s concerns There has been no response by the customer to recent follmessages left by our representative Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceA system exchange has been processed and the customer confirms receipt; however, the customer reported some technical issuesOur representative provided technical assistance and the customer reports the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I followed all directions when I ran the BIOS updateInstead of admitting that the BIOS update is too risky and should have never been recommended in the first place, DELL is trying to shift the blame on to me by assuming that I disconnected the power when running the BIOS updateSure DELL is a big corporation and has plenty of resources to confront meHowever it does not absolve them from the fact that they are responsible for designing and recommending a BIOS update that is too frail and does irreversible damage to the computerBased on my service tag number, DELL knew that my system was out of warranty and perhaps their policy is to bait unwitting customers into breaking their system to boost their bottom lineI did not break my computer, DELL did so please fix it DELL.
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s monitor which he has now received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe representative assisted in resolving the credit issueThe representative confirmed the credit has been processed and will reflect on the next billing statementThe customer may contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell promotion We regret any dissatisfaction he may have experienced and appreciate the feedback
provided The recent promotions generated a tremendous volume of customers Given that problems do happen on occasions such as during extreme volume of customers on Dell’s site, our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on hand Since the date of the submission, a Dell representative attempted to contact the customer by telephone and e-mail to advise that we would not be able to provide the Xbox bundle at the promotional price as the promotion ended when stock for the promotion was depleted We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell Representative, ***, contacted Mr*** *** pertaining to an expired gift cardHowever, since Mr*** does not have an order number or any other Dell centric information; it was requested that he send to email on which the gift card was received for further researchOur representative, ***, remains available to assist in resolving the issues reported in Mr***’s complaintSincerely, Dell Advanced Resolution Team
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, ***, contacted the customer respectfully denied the request for a return for credit due to the system invoicing over a year agoThe representative offered a refurbished exchange under the terms and conditions of the warrantyThe customer continues to request a new system exchange which is not an optionWe remain available to assist the customer if she cares to move forward with the resolution providedWe ask that she contact the representative by email at ***_***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted *** *** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
A Dell representative is continuing to work with Ms*** to reach an amicable resolution for her concernsHer request for refund was respectfully denied; however, our representative offered technical assistanceOur representative can be reached directly by email at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceOur records show that a
credit for order# *** has been processed to the original form of paymentWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell representative has explained that the hardware is working as designed and that Dell is not responsible for adult websites and 3rd party software workDell considers this matter closed
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problemsThe representative has confirmed the feedback has been noted and will be shared with the appropriate teamThe representative provided the link for the terms and conditions of her hardware warrantyThe customer has been advised that accidental damage is not coveredThe customer claims she was promised a refund for repair but is unable to provide any supporting documentation and her account does not reflect this informationWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***_***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe Dell representative *** has provided the below screen shot with the diagram explaining that the customers system is working as designedThe customer confirms she has never seen an amber light which is good this would indicate a problemThe depot also reviewed the system and confirmed the system is working as designedThe customer has a valid warranty and if she receives any error messages to please note them if possible but at this time there is nothing for Dell to addressPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants her computer repaired or replaced We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistance Our representative, for customer satisfaction reasons, has initiated a service dispatch to process a new system exchange to replace the original computer with a new computer Our representative will remain engaged during this process until the replacement computer has been received by Ms*** and we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on July, Our representative
explained the terms and condition of the limited hardware warranty
***
Our representative informed Mr*** that due to the age of the unit, hardware upgrades are not available nor supportedHe is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** The computer does have some kind of problem with a little shimmering and it goes black every so often and it says that one of there drivers isn't working so what do I do about that Thank you
Complaint: ***
I am rejecting this response because:
Regards,
*** ***OMG I ASK THOSE PEOPLE OR days after purchase to return my money! I have PLENTY OF MORE PHONE RECORDS!I PURCHASED LAPTOPS WITHIN WEEKS AND AFTER THAT STUPID RESPONSE I WILL NEVER EVER FOOL WITH DELL AGAIN!
Today’s Date: 12/28/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the customers credit was processed and feedback takenDell regrets any inconvenience causedWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative provided specifications of the original and the replacement keyboard/mouse
comboThe replacement keyboard/mouse combo is of an updated revisionPlease note that Mr*** understands and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided
r so we have been unable to address the customer’s concerns There has been no response by the customer to recent follmessages left by our representative Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Since the date of the submission, our representatives have made multiple attempts to reach the customer by phone and e-mail To date, the customer has not provided requested information regarding the computer such as the Dell service tag, order or c