Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** *** has authorized a system exchange in order to resolve the technical issues the customer had been experiencing with his computer. The customer has received the system and sent an email confirming receipt and the fact the system is working well for him. Mr*** sent an email to *** requesting a pre-paid return shipping label so he can return the defective system back to Dell. That label was sent to Mr*** today. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the Black Friday promotion had expiredPlease note that
our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received my replacement gift card and consider this issue to be resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because:As already mentioned over the phone AND via e-mail Dell has already attempted to repair my Laptop times now without any success. The problem stemming from March still exists, and they have failed repeatedly to try and resolve the issue. I have already taken days off work in order for them to try and repair my laptop using their on-site service. I will absolutely not take any more repair attempts given it has already wasted a significant amount of time not only to sthe repair, but to discuss on the phone and with the service provider the issues with my laptop. Each repair takes a day off work and hours over the phone and with the service person troubleshooting. Dell has already replaced all key components of my laptop several times with no resolution. Again - I have already told them this via my e-mail to them on May 23, 2016. Also I would like to point out that A) They already approved a replacement Laptop for me on May 3, via e-mail (I still have the proof), and then days later they took back the approval. I would also like to stress that when I accepted a 3rd and FINAL repair try on my laptop on May 15, over the phone with Alienware Resolution Expert *** (***@dell.com), that he promised me that the 3rd repair try would be the final attempt at which point they would offer a replacement if it was not successful. These calls are recorded, and I am sure they have proof of this. I wouldn't have agreed to a 3rd repair try if they didn't promise this. I don't understand why the keep deliberately making lies to me and going back on their word with their futile attempts to repair and replace the same parts over and over with no change in result. This is the definition of Insanity. I have now been without a working laptop for over months! How much longer, and how many more repair attempts do I have to entertain before being offered my refund or replacement? As per the terms of the warranty Dell MUST refund or replace my laptop with an equal or better laptop if they cannot repair my laptop. I believe changes is enough to prove that clearly they cannot fix the problem. Their excuse of after days is laughable given they have sent many replacements and offered several refunds after days, and nowhere in the warranty does it mention the days, otherwise nobody would ever purchase a Dell Laptop. Dell has lied to me via e-mail or over the phone several times now and keeps asking to repair a laptop that has already been repaired times. This is the definition of corrupt business practices. I was willing to accept a replacement months ago, but now that I have had to experience Dell's customer service and technical support, given my warranty expires in October and they will be unwilling to renew it, I have lost all faith in Dell's products and services and want a full refund of my original laptop and warranty payments. Thank you, ***
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission The customer expressed dissatisfaction with communication and processing expectations for a Dell computer order We regret any miscommunication which may have occurred and appreciate the feedback
Dell records indicate we were unable to fulfill the order placed by the customer and the order has been cancelled For customer satisfaction reasons, the customer was offered $off a different computer order from Dell as we would not offer a comparable computer outside of the promotion guidelines with the discount offered on the cancelled computer order Since the date of the submission, a Dell representative has been attempting to contact the customer by telephone and e-mail to address the customer’s concerns however, to date; there has been no response to our representative’s contact attempts The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer and authorized a credit for the warranty as requestedThe representative confirmed the credit has posted but respectfully denied the request for a return months outside the return periodWe ask that he contact the representative at ***@Dell.com for further assistance she may need regarding this matterAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer to further assist her under the terms of her warrantyMs*** stated she did not want any further contact by DellWe do remain available to assist the customer under the terms of her warrantyShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell makes every
effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceWe ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matterSincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: Hi , I have attached the whole communication with the resolution manager and she checked with the Land Lsupport and then offered me DUAL PVideo cards.At that time there was NO SUCH DISCUSSION HAPPEN about to downgrade or revert back to old configuration . At the END of the day my most precious time was wasted and I lost my JOB and also the communication came from DELL to give the upgraded card without SAYING ANY KIND OF ROLLBACK I request to dell executive/representative to go through all communications happened and also check all the call recordingsI AM 100% SURE YOU WILL UNDERSTAND WHAT DELL PROMISED AND NOW THEY ARE NOT KEEPING THEIR PROMISE.I AM NOT ASKING FOR BIG COMPOSITION JUST I AM ASKING TO DO WHAT DELL PROMISED I LOST MY JOB BECAUSE OF DELL'S SUPPORT AND CURRENTLY I AM STILL SEARCHING NEW JOB JUST I NEED THESE TWO QUADRO PIN SLI MODE IN WORKING CONDITION .I AM READY TO WORK WITH DELL TO RESOLVE THIS ISSUE BUT YOU HAVE TO UNDERSTAND THE CUSTOMER'S SITUATIONPLEASE HELP ME TO GET THEM WORKING IF POSSIBLE PLEASE REPLACE THIS SYSTEM WITH CORRECT SYSTEM IN WHICH THESE TWO QUADRO PWILL WORK PROPERLY
Regards,
*** ***
Today’s Date: 01/26/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the agent has not received a response from the customer in their requests for more information about the unit. We ask the customer to contact the representative at ***_***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsUnit is being serviced at the DepotOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show that a Dell representative has contacted the customer several times attempting to arrange the depot serviceWe ask that the customer follow up with *** if he would like to move forward with the serviceSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** apologized for the problemsThe representative took control of the system and did appropriate troubleshooting stepsThe representative confirmed issue is resolvedPlease have the customer contact the representative by email ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:It would be more trouble than it was worth to dissassemble and repack a $keyboard I waited weeks for I let them and The Revdex.com know my decision ahead in writingThey then offered me a coupon for Dell products in the amount of $Have yet to receive it This offer was via email sent 6/9/I will let you know if and when I receive the coupon Ridiculous 'resolution.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer has stated he is not available to troubleshootPer the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properlySince the date of the submission, a Dell representative contacted the customer and offered support, per the terms of the warranty, however, to date, the customer has refused to work with our technical representatives to perform diagnosticsDell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issueWe remain ready to assist the customer within the terms of the warranty and our other policiesA refund outside the day return period has been respectfully deniedShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched a return for creditWe are awaiting receipt of the item to initiate credit to the original form of payment
Our representative remains available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: Discounts were received, but for other reasons not related to the warranties A discount was given for the computer being shipped ground instead of two-day shipping and for me not receiving the USB that I requested and said I would pay for when I placed the order I was offered no resolution, other than returning the system for a refund, to my overcharge of the warranty All I requested was for a refund for the overcharge of the warranties I told the representative that the other two refunds for the shipping and USB were totally aside from the problem with the warranties, but she did not want to really listen and insisted she was correct.This does not satisfy my inquiry with the warranty problem She shipped me an USB and I am grateful for that, but she also charged me for it -- which is fine I wish they would realize the warranties is a completely different problem.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have repeatedly requested that someone from the Dell corporate office in the U.Sapologize for the unfortunate service that I've received as well as to offer some more satisfactory alternative to my request for a partial refund or exchange Since filing my report I have been contacted by at least two (2) individuals out of India, both using the name "***," and claiming to be the only person I can speak to Prior to that, I was passed around to at least eight (8) other employees in several different departments, all claiming that the kind of issues I've been experiencing need to be handled by someone else in the company Additionally, each one required me to recount my experiences over and over again, and each one reported different records of my claims, leading me to believe that my records have been tampered with or that they are being blatantly dishonest I've attempted to reach the Texas-based corporate office via emails to seventeen (17) Dell employees including Michael Dell and have not received a single response I had to spend $to replace my faulty Dell laptop with one from another, more reliable company while I've waited for this to be resolved Although I finally did give up and send the laptop to Dell for yet another round of "repairs," I will not accept that as a final resolution I have had to endure hours of phone calls with Dell technicians for remote repairs and days+hours of waiting for at least home visits by Dell technicians, all of which were unsuccessful and resulting in multiple interruptions of timed medical school exams, critical lectures, and costly meetings. I am not a person seeking something for nothing I was in the customer service industry for many years before making a very challenging and risky career change I am simply seeking retribution for the shameful and disrespectful treatment that I've received as well as for the sacrifices in time and money that I've been forced to make due to this poor quality product
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a
product returnOur records show that the credits for orders *** & *** have been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the maLimited Hardware Warranty and the Return Policy ***, our representative offered technical assistance, as well as Depot service; however, the customer elected not to accept our offer of assistanceFurthermore, the original system purchase is beyond the return period; therefore, their request for a refund is respectfully deniedWe remain available to assist within the terms of the Limited Hardware Warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***.Sincerely,Advanced Resolution Group Incident ID: ***Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** *** has authorized a system exchange in order to resolve the technical issues the customer had been experiencing with his computer. The customer has received the system and sent an email confirming receipt and the fact the system is working well for him. Mr*** sent an email to *** requesting a pre-paid return shipping label so he can return the defective system back to Dell. That label was sent to Mr*** today. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the Black Friday promotion had expiredPlease note that
our marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I have received my replacement gift card and consider this issue to be resolved
Regards,
*** ***
Complaint: ***
I am rejecting this response because:As already mentioned over the phone AND via e-mail Dell has already attempted to repair my Laptop times now without any success. The problem stemming from March still exists, and they have failed repeatedly to try and resolve the issue. I have already taken days off work in order for them to try and repair my laptop using their on-site service. I will absolutely not take any more repair attempts given it has already wasted a significant amount of time not only to sthe repair, but to discuss on the phone and with the service provider the issues with my laptop. Each repair takes a day off work and hours over the phone and with the service person troubleshooting. Dell has already replaced all key components of my laptop several times with no resolution. Again - I have already told them this via my e-mail to them on May 23, 2016. Also I would like to point out that A) They already approved a replacement Laptop for me on May 3, via e-mail (I still have the proof), and then days later they took back the approval. I would also like to stress that when I accepted a 3rd and FINAL repair try on my laptop on May 15, over the phone with Alienware Resolution Expert *** (***@dell.com), that he promised me that the 3rd repair try would be the final attempt at which point they would offer a replacement if it was not successful. These calls are recorded, and I am sure they have proof of this. I wouldn't have agreed to a 3rd repair try if they didn't promise this. I don't understand why the keep deliberately making lies to me and going back on their word with their futile attempts to repair and replace the same parts over and over with no change in result. This is the definition of Insanity. I have now been without a working laptop for over months! How much longer, and how many more repair attempts do I have to entertain before being offered my refund or replacement? As per the terms of the warranty Dell MUST refund or replace my laptop with an equal or better laptop if they cannot repair my laptop. I believe changes is enough to prove that clearly they cannot fix the problem. Their excuse of after days is laughable given they have sent many replacements and offered several refunds after days, and nowhere in the warranty does it mention the days, otherwise nobody would ever purchase a Dell Laptop. Dell has lied to me via e-mail or over the phone several times now and keeps asking to repair a laptop that has already been repaired times. This is the definition of corrupt business practices. I was willing to accept a replacement months ago, but now that I have had to experience Dell's customer service and technical support, given my warranty expires in October and they will be unwilling to renew it, I have lost all faith in Dell's products and services and want a full refund of my original laptop and warranty payments. Thank you, ***
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission The customer expressed dissatisfaction with communication and processing expectations for a Dell computer order We regret any miscommunication which may have occurred and appreciate the feedback
Dell records indicate we were unable to fulfill the order placed by the customer and the order has been cancelled For customer satisfaction reasons, the customer was offered $off a different computer order from Dell as we would not offer a comparable computer outside of the promotion guidelines with the discount offered on the cancelled computer order Since the date of the submission, a Dell representative has been attempting to contact the customer by telephone and e-mail to address the customer’s concerns however, to date; there has been no response to our representative’s contact attempts The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer and authorized a credit for the warranty as requestedThe representative confirmed the credit has posted but respectfully denied the request for a return months outside the return periodWe ask that he contact the representative at ***@Dell.com for further assistance she may need regarding this matterAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative followed up with the customer to further assist her under the terms of her warrantyMs*** stated she did not want any further contact by DellWe do remain available to assist the customer under the terms of her warrantyShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell makes every
effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceWe ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matterSincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: Hi , I have attached the whole communication with the resolution manager and she checked with the Land Lsupport and then offered me DUAL PVideo cards.At that time there was NO SUCH DISCUSSION HAPPEN about to downgrade or revert back to old configuration . At the END of the day my most precious time was wasted and I lost my JOB and also the communication came from DELL to give the upgraded card without SAYING ANY KIND OF ROLLBACK I request to dell executive/representative to go through all communications happened and also check all the call recordingsI AM 100% SURE YOU WILL UNDERSTAND WHAT DELL PROMISED AND NOW THEY ARE NOT KEEPING THEIR PROMISE.I AM NOT ASKING FOR BIG COMPOSITION JUST I AM ASKING TO DO WHAT DELL PROMISED I LOST MY JOB BECAUSE OF DELL'S SUPPORT AND CURRENTLY I AM STILL SEARCHING NEW JOB JUST I NEED THESE TWO QUADRO PIN SLI MODE IN WORKING CONDITION .I AM READY TO WORK WITH DELL TO RESOLVE THIS ISSUE BUT YOU HAVE TO UNDERSTAND THE CUSTOMER'S SITUATIONPLEASE HELP ME TO GET THEM WORKING IF POSSIBLE PLEASE REPLACE THIS SYSTEM WITH CORRECT SYSTEM IN WHICH THESE TWO QUADRO PWILL WORK PROPERLY
Regards,
*** ***
Today’s Date: 01/26/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the agent has not received a response from the customer in their requests for more information about the unit. We ask the customer to contact the representative at ***_***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsUnit is being serviced at the DepotOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show that a Dell representative has contacted the customer several times attempting to arrange the depot serviceWe ask that the customer follow up with *** if he would like to move forward with the serviceSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative *** apologized for the problemsThe representative took control of the system and did appropriate troubleshooting stepsThe representative confirmed issue is resolvedPlease have the customer contact the representative by email ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:It would be more trouble than it was worth to dissassemble and repack a $keyboard I waited weeks for I let them and The Revdex.com know my decision ahead in writingThey then offered me a coupon for Dell products in the amount of $Have yet to receive it This offer was via email sent 6/9/I will let you know if and when I receive the coupon Ridiculous 'resolution.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the customer has stated he is not available to troubleshootPer the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properlySince the date of the submission, a Dell representative contacted the customer and offered support, per the terms of the warranty, however, to date, the customer has refused to work with our technical representatives to perform diagnosticsDell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issueWe remain ready to assist the customer within the terms of the warranty and our other policiesA refund outside the day return period has been respectfully deniedShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched a return for creditWe are awaiting receipt of the item to initiate credit to the original form of payment
Our representative remains available to assistWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: ***
I am rejecting this response because: Discounts were received, but for other reasons not related to the warranties A discount was given for the computer being shipped ground instead of two-day shipping and for me not receiving the USB that I requested and said I would pay for when I placed the order I was offered no resolution, other than returning the system for a refund, to my overcharge of the warranty All I requested was for a refund for the overcharge of the warranties I told the representative that the other two refunds for the shipping and USB were totally aside from the problem with the warranties, but she did not want to really listen and insisted she was correct.This does not satisfy my inquiry with the warranty problem She shipped me an USB and I am grateful for that, but she also charged me for it -- which is fine I wish they would realize the warranties is a completely different problem.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have repeatedly requested that someone from the Dell corporate office in the U.Sapologize for the unfortunate service that I've received as well as to offer some more satisfactory alternative to my request for a partial refund or exchange Since filing my report I have been contacted by at least two (2) individuals out of India, both using the name "***," and claiming to be the only person I can speak to Prior to that, I was passed around to at least eight (8) other employees in several different departments, all claiming that the kind of issues I've been experiencing need to be handled by someone else in the company Additionally, each one required me to recount my experiences over and over again, and each one reported different records of my claims, leading me to believe that my records have been tampered with or that they are being blatantly dishonest I've attempted to reach the Texas-based corporate office via emails to seventeen (17) Dell employees including Michael Dell and have not received a single response I had to spend $to replace my faulty Dell laptop with one from another, more reliable company while I've waited for this to be resolved Although I finally did give up and send the laptop to Dell for yet another round of "repairs," I will not accept that as a final resolution I have had to endure hours of phone calls with Dell technicians for remote repairs and days+hours of waiting for at least home visits by Dell technicians, all of which were unsuccessful and resulting in multiple interruptions of timed medical school exams, critical lectures, and costly meetings. I am not a person seeking something for nothing I was in the customer service industry for many years before making a very challenging and risky career change I am simply seeking retribution for the shameful and disrespectful treatment that I've received as well as for the sacrifices in time and money that I've been forced to make due to this poor quality product
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a
product returnOur records show that the credits for orders *** & *** have been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the maLimited Hardware Warranty and the Return Policy ***, our representative offered technical assistance, as well as Depot service; however, the customer elected not to accept our offer of assistanceFurthermore, the original system purchase is beyond the return period; therefore, their request for a refund is respectfully deniedWe remain available to assist within the terms of the Limited Hardware Warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***.Sincerely,Advanced Resolution Group Incident ID: ***Dell