Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** *** ***. Our representative, ***, contacted Mr*** ***, who verified the
replacement gift card has been receivedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe history shows issue was resolved on 5/31/A week later the customer contacts our frontline demands a supervisorThe customer works with a group of our senior techs and issue is resolvedThe representative respectfully denied the customer’s request for refund due to the age of the systemThe representative did offer to troubleshoot or to send to the depot for serviceBoth offered were declined by the customer, we remain available to assist the customer within the terms and conditions of the warrantyThe customer may contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative worked with our order verification department to resolve this matterAfter
further review, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on October 31, under FedEx Tracking# ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and return policyIn the
interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided The
Windows Operating System is legacy software that is no longer available on new computers and the Microsoft Office Starter trial version, which came with the customer’s original computer at no additional charge, will not work with the newer Windows Operating System Since the date of the submission, a Dell representative contacted the customer to provide assistance and appears to have resolved the issues We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:You rendered my one credit card unusable for over a week (not hours) and you did not thing to fix it despite numerous attempts to contact you I don't accept your apology I demand to be compensated for my time and for you failing to deliver on the service you promise
Regards,
*** ***-***
Revdex.com: hi *** per our conversation on Saturday I would like you to send the refurbished computer to my address at *** *** *** *** ** *** -----Original Message----- From: ***.*** To: *** Sent: Mon, Apr 10, 9:am Subject: Regarding your Dell computer incident = *** Dell Customer Communication
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Dr* *** *** A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a replacement systemHowever, technical assistance was provided to the customer and the customer reports the issue has been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at *** Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand. The incorrect price was showing as $instead of the correct price of $769.99. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers; we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Please have the customer contact our representative directly by email at ***@Dell.com if they have any other concerns regarding this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of
goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credits for order# *** & *** have been processedOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:Please note the following:I was told repeatedly after being on the phone with Dell Tech Support for over hours that there were no Hardware issues with the Machine. It was all Software relatedI do not know why I would send my Laptop to Depot for repair. What would they fix? What would they do that they could not accomplish over remote control? I was treated very poorly by the Tech Support team. They were sexist and discriminative.Finally I was told my case was being escalated and someone would contact me between AND PM although that never happened. I wasn't called until two hours later. This person did not listen to my concerns.Later on I was called again by "*** ***" I told her I was at work (via email) and to call me at PM EST. She ignored me and said she had other "Call backs" so apparently I was not an important customer. Now she calls repeatedly (harassingly) at times that I cannot pick up the phone.I not only am extremely dissatisfied with the level of Tech Support I received but by the level of Customer Service too. Dell does not know how to treat their customers. I spent over $1,USD and they do not care. I do not matter to them.What is EXTREMELY funny is that I was able to fix the laptop on my own in hours. :) Not only did I re-reinstall the OS but I checked the Event viewer (something Dell Tech Support team did not) and found the Firmware for my processor was out of date. I updated that via the Intel site and not it's working much better.Maybe you should teach your team to not rely on the Dell Fix tool but to actually get their IT Certs and check the Admin tools namely the Event Viewer.I am a women and yes I can fix my own PC (even though the Dell support team was sexist and treated me poorly BECAUSE I was a women).I need some type of formal apology from your team and I'd like to know what Dell will be doing going forward next time I have issues. I'd really like a Support team in the USthat is not sexist
Regards,
*** ***
Dear Revdex.com,Customer reports all issues are resolvedOur representative closed the case but remains available for any issues directly related to this caseThey may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution Team
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer serviced at the Dell repair depot and it has been returned to the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: One slot of ram was just installed yesterday, Monday 6/29/and already the pc is going into sleep mode while I'm on it and using itMy pc is set up to never sleep and it chooses to sleep when ever it wantsI will be contacting the gentleman as soon as I am done with this letterMy warranty says after diagnosis hour repair and that has not been the caseIt has taken over month to get them to finish fixing the pcI was left without any kind of desktop computer that I paid over $5,for, the one that was sitting on my floor in the corner because there was no way of getting the power to the PCThey've promised a month extension of my warranty and I've gotten it in writing times but that "acceptance" would never stand up because they have not updated their records in the details of my PC on my account on their own website. When that "agreement" is updated on their own website, that part of my problem will be solved but the fixing of computer is another story. Within hours of replacement of the ram I am already experiencing issues againAt least they did replace the video card, againThey offered a replacement PC but it was half the processing speed I purchased and no blue ray player at all and no offer of a credit. That was when I begged him to just fix my pc because with the value of what they were offering, which was more than half the value of what I purchased, would never make me happyAt least they sent out everything that could of possibly been wrong with the pc and again it was the video card and then the ram which was a new issue but could of been responsible for a lot of the problemsThe video card was replaced again, which was the 3rd replacement and the 4th since setting up the pcAll of these issues started within months of operation and the pc was delivered without anything on it, not even drivers, windows, etcI have spent literally hundreds of hours trying to resolve these issues not only on the pc itself but on the phone with them as well.Them wanting me to accept a refurbished pc was completly unacceptable in the first placeTo get me to accept another persons problems made me extremely unhappyI've spent more than $20,with Dell in the last years and I am not pleased with how they've tried to handle this problem from the get go
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell did not make it rightAs I have stated to them several times, I will consider the matter resolved and treated properly when I am reimbursed for the purchase I had to make for the Corel Paint Shop Pro X-bit program, through Corel's websiteWhy do I believe I deserve this? Because I spent so much time on the phone with various Dell departments being given the runaround, and because I had to purchase the program at full retail price, when Dell promised me a discounted priceI think Dell should pay -monetarily- for their mistakeDell needs to send me a check in an amount matching the full retail price of the program to satisy me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell did not push the update, the customer had the option to decline the updateIf the customer is having software issues due to the update this would be considered software support which is fee basedThe customer also has the option to contact MicrosoftThe customers warranty expired in November any support will be fee basedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our records indicate the repairs have been completed and the system delivered to
Ms***Our representative, ***, has updated Ms*** with the statusWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWhen an “instant discount” or promotion for a bundled item is included with a Dell computer purchase, the amount is deducted from the base price of the entire order and line items are adjusted accordingly on the billingOur records indicate Mr*** was charged the amount he expected including the bundled software promotionAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the pictures have been recent to the customerAll of Dell’s representatives, regardless of geographical location, utilize the same tools and processes to resolve customer issuesAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: they sill will not give me a year warranty on uses computer this computer has been work on for times and still hasn't been fix
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** *** ***. Our representative, ***, contacted Mr*** ***, who verified the
replacement gift card has been receivedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and apologized for the problemsThe history shows issue was resolved on 5/31/A week later the customer contacts our frontline demands a supervisorThe customer works with a group of our senior techs and issue is resolvedThe representative respectfully denied the customer’s request for refund due to the age of the systemThe representative did offer to troubleshoot or to send to the depot for serviceBoth offered were declined by the customer, we remain available to assist the customer within the terms and conditions of the warrantyThe customer may contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative worked with our order verification department to resolve this matterAfter
further review, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on October 31, under FedEx Tracking# ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale and return policyIn the
interest of customer satisfaction, our representative processed a replacement unit and followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided The
Windows Operating System is legacy software that is no longer available on new computers and the Microsoft Office Starter trial version, which came with the customer’s original computer at no additional charge, will not work with the newer Windows Operating System Since the date of the submission, a Dell representative contacted the customer to provide assistance and appears to have resolved the issues We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:You rendered my one credit card unusable for over a week (not hours) and you did not thing to fix it despite numerous attempts to contact you I don't accept your apology I demand to be compensated for my time and for you failing to deliver on the service you promise
Regards,
*** ***-***
Revdex.com: hi *** per our conversation on Saturday I would like you to send the refurbished computer to my address at *** *** *** *** ** *** -----Original Message----- From: ***.*** To: *** Sent: Mon, Apr 10, 9:am Subject: Regarding your Dell computer incident = *** Dell Customer Communication
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Dr* *** *** A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative respectfully denied the customer’s request for a replacement systemHowever, technical assistance was provided to the customer and the customer reports the issue has been resolved. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at *** Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website during the Black Friday/Cyber Monday sales; regarding the Dell UltraSharp Dual Monitor Bundle U2412M with MDSmonitor stand. The incorrect price was showing as $instead of the correct price of $769.99. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers; we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Please have the customer contact our representative directly by email at ***@Dell.com if they have any other concerns regarding this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of
goodwill and in the interest of customer satisfaction, our representative processed a product returnOur records show that the credits for order# *** & *** have been processedOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:Please note the following:I was told repeatedly after being on the phone with Dell Tech Support for over hours that there were no Hardware issues with the Machine. It was all Software relatedI do not know why I would send my Laptop to Depot for repair. What would they fix? What would they do that they could not accomplish over remote control? I was treated very poorly by the Tech Support team. They were sexist and discriminative.Finally I was told my case was being escalated and someone would contact me between AND PM although that never happened. I wasn't called until two hours later. This person did not listen to my concerns.Later on I was called again by "*** ***" I told her I was at work (via email) and to call me at PM EST. She ignored me and said she had other "Call backs" so apparently I was not an important customer. Now she calls repeatedly (harassingly) at times that I cannot pick up the phone.I not only am extremely dissatisfied with the level of Tech Support I received but by the level of Customer Service too. Dell does not know how to treat their customers. I spent over $1,USD and they do not care. I do not matter to them.What is EXTREMELY funny is that I was able to fix the laptop on my own in hours. :) Not only did I re-reinstall the OS but I checked the Event viewer (something Dell Tech Support team did not) and found the Firmware for my processor was out of date. I updated that via the Intel site and not it's working much better.Maybe you should teach your team to not rely on the Dell Fix tool but to actually get their IT Certs and check the Admin tools namely the Event Viewer.I am a women and yes I can fix my own PC (even though the Dell support team was sexist and treated me poorly BECAUSE I was a women).I need some type of formal apology from your team and I'd like to know what Dell will be doing going forward next time I have issues. I'd really like a Support team in the USthat is not sexist
Regards,
*** ***
Dear Revdex.com,Customer reports all issues are resolvedOur representative closed the case but remains available for any issues directly related to this caseThey may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution Team
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer serviced at the Dell repair depot and it has been returned to the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: One slot of ram was just installed yesterday, Monday 6/29/and already the pc is going into sleep mode while I'm on it and using itMy pc is set up to never sleep and it chooses to sleep when ever it wantsI will be contacting the gentleman as soon as I am done with this letterMy warranty says after diagnosis hour repair and that has not been the caseIt has taken over month to get them to finish fixing the pcI was left without any kind of desktop computer that I paid over $5,for, the one that was sitting on my floor in the corner because there was no way of getting the power to the PCThey've promised a month extension of my warranty and I've gotten it in writing times but that "acceptance" would never stand up because they have not updated their records in the details of my PC on my account on their own website. When that "agreement" is updated on their own website, that part of my problem will be solved but the fixing of computer is another story. Within hours of replacement of the ram I am already experiencing issues againAt least they did replace the video card, againThey offered a replacement PC but it was half the processing speed I purchased and no blue ray player at all and no offer of a credit. That was when I begged him to just fix my pc because with the value of what they were offering, which was more than half the value of what I purchased, would never make me happyAt least they sent out everything that could of possibly been wrong with the pc and again it was the video card and then the ram which was a new issue but could of been responsible for a lot of the problemsThe video card was replaced again, which was the 3rd replacement and the 4th since setting up the pcAll of these issues started within months of operation and the pc was delivered without anything on it, not even drivers, windows, etcI have spent literally hundreds of hours trying to resolve these issues not only on the pc itself but on the phone with them as well.Them wanting me to accept a refurbished pc was completly unacceptable in the first placeTo get me to accept another persons problems made me extremely unhappyI've spent more than $20,with Dell in the last years and I am not pleased with how they've tried to handle this problem from the get go
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell did not make it rightAs I have stated to them several times, I will consider the matter resolved and treated properly when I am reimbursed for the purchase I had to make for the Corel Paint Shop Pro X-bit program, through Corel's websiteWhy do I believe I deserve this? Because I spent so much time on the phone with various Dell departments being given the runaround, and because I had to purchase the program at full retail price, when Dell promised me a discounted priceI think Dell should pay -monetarily- for their mistakeDell needs to send me a check in an amount matching the full retail price of the program to satisy me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell did not push the update, the customer had the option to decline the updateIf the customer is having software issues due to the update this would be considered software support which is fee basedThe customer also has the option to contact MicrosoftThe customers warranty expired in November any support will be fee basedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our records indicate the repairs have been completed and the system delivered to
Ms***Our representative, ***, has updated Ms*** with the statusWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***_***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerWhen an “instant discount” or promotion for a bundled item is included with a Dell computer purchase, the amount is deducted from the base price of the entire order and line items are adjusted accordingly on the billingOur records indicate Mr*** was charged the amount he expected including the bundled software promotionAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the pictures have been recent to the customerAll of Dell’s representatives, regardless of geographical location, utilize the same tools and processes to resolve customer issuesAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because: they sill will not give me a year warranty on uses computer this computer has been work on for times and still hasn't been fix
Regards,
*** ***