A Dell representative contacted Ms*** via e-mail and offered a product returnOur representative may be reached directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** *** has researched the matter for our customer. When the customer first contacted Dell Sales on 05/09/2016, the order configuration Mr*** had wished to purchase was indeed available. However, when the customer reached out to Dell on 05/31/to consummate an order, the desired system configuration was no longer available for sale. *** has respectfully denied the customer’s request for a concession in the amount of $because the order the customer has purchased is a different configuration and price. We certainly do apologize for any disappointment this matter may have caused our customer. Our website has a disclaimer advising customers and prospective customers that offers are subject to change with no notice. Please have the customer contact our Care Representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: I feel it is unfair that I am being penalized for the business's mistake and bad customer serviceDell completely bungled the delivery of the laptop and are now expecting me to buy the same configuration for more than what I had originally paidThey offered me a 5% discount which may amount to $for a $laptop, approximately the new cost of the same laptop as per their quote emailed to meThis is still much more than what I had paid originally ($396)Dell had originally offered to deliver the laptop and compensate me for the troublesThat promise was never honored and now they expect me to pay more for their mistakeThis is just dishonest and unfair business practiceAnd the issue of terrible customer service will never get resolved, because that is something I have experienced and cannot be covered by a 5% discount on a higher priced laptop.As mentioned in my original complaint, a fair resolution according to me is what Dell had proposed in the first placeDeliver the laptop at the price that I paid and compensate me for the troubles that I have had to go through
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add how horrible the Dell gift card consolidation process is. We spent numerous hours trying to follow the Dell web site instructions on how to consolidate gift cards. We struggled to make contact, spending numerous hours on the phone and sent to the wrong teams. After fearing it would never be done, we did a compliant here and also worked with Discover to invalidate the gift cards and return the Discover points back to Discover. We then bought a laptop from another company.It took Dell a couple months to work through this compliant. They struggled to consolidate. They informed me it was done and I had $even though I said that was not possible and questioned whether I should have this. It turns out it was not $and they finally confirmed that it did not come from Discover since we had reversed this.Their consolidation process and ability to take a phone call and service it were deplorable so much so that we had to bypass them and get assistance from Discover. If it wasn't so frustrating and stressful up until the time Discover reversed it, it would almost be comical. I hope Dell learns from this compliant, but I suspect they are too broke to be concerned with process improvements
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer, however; he has not responded to subsequent contact attemptsDell Technical Support remains available to provide
assistance per the terms and conditions of the Dell Limited WarrantySincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterPlease note that
the replacement order# *** has been processedFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a product part# 460-BBVF was offeredWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange The customer has since received the replacement system and indicated he was satisfied with the resolution We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter was previously addressed, the customer purchased the order in July 2015, Dell Order *** (System $723.99) and *** (TV $225.00) for a total of $948.99, the pricing/promotion was verified and explained to the customer when they contacted Dell previouslyAt this time Dell considers this issue Sincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** confirmed with the customer that the credit has been postedThe customer confirmed and purchased a different systemThe customer was looking for compensation Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without noticeIt is for these reasons our representative has respectfully denied the customer’s request for additional compensationSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a partial account credit
for order# ***Our records show that a credit of $has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and Dell Given that mistakes do happen on occasion, our marketing vehicles include messaging that promotional offerings are subject to change and we may not be able to honor pricing mistakes Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the $keyboard and mouse bundle at the incorrect $price and that the current promotion is $off of the $priceWe ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer after a new system exchange also experienced some problemsThe representative authorized a return for credit and confirmed credit has posted back to the original mode of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed that onsite warranty service has been done on the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer assisted in getting the order received in and credit postedThe representative provided the credit memo *** and explained the credit will reflect on the next billing statementThe representative has noted the customer feedback on this experience and Dell does apologize for the problemsPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer received credit for the order *** 1/11/credit order memo *** $Any further questions the customer may have in regards to his credit we ask that he contact his bankAt this time Dell considers this matter closedAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Re: ID # ***- Dell Inc The issue remains unresolved and we would like to get you help on this deceitful business practice on the part of a big corporationThe following are the facts1) We purchased about TV sets from Dell under gift card programs from 5/29/to 8/31/based on Dell sales reps' verbal and written assurances of the gift cardsAll the orders were placed by Dell sales reps on our behalfWe have the telephone recordings and their emails as evidence3) We had received gift cards and advantage rewards for those ordersPlease see the attached3) To our inquiries on the remaining gift cards and advantage rewards, Dell gift card dept reps as well as sales reps confirmed and reconfirmed that they were being processed and would be issued very shortlyWe do have the email exchanges as evidence4) While waiting for the remaining gift cards, Dell sales reps continued calling us for more salesThey DID say that we'd receive the gift cards for all purchases5) As the gift cards were delayed abnormally, we asked the sales reps if we could return the TV sets purchased (well within day period)The sales reps told us to wait as the gift cards would be issued in due course6) We kept calling and writing emails almost every day to Dell gift card dept and the sales reps but the responses were "keep waiting" or no replies at all7) After long delays, they told us that we were not going to receive the gift cards after all because we received too many gift cardsThis notice was a few days after the day return periodDell return dept refused to accept the returnsWe did receive gift cards!! Are gift cards not too many and cards too many? With the receipt of gift cards, we had no reason to doubt Dell sales reps' assurance and gift card dept emails that the gift cards were being processedDell sales reps deceived us that we'd receive those gift cards and the gift card dept personnel also lied to us that they'd be issued in a few daysHad they not deceived/lied, we would have stopped ordering or at least return those products in timePlease help usThe promised gift cards are a big part of this tiny company's survivalThanks and regards, *** ***We'd like to receive the gift cards or get refunds in full
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Efforts to verify the order failed and it was subsequently cancelled
*** Our representative has been in contact with the customer and respectfully denied his request as the promotion is no longer availableHowever; a discount was offered should the customer still wish to order the itemThe customer declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative has authorized a gift card and requested the customer confirm receipt in to business daysAny further concerns the customer may have we request the customer contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative provided technical assistance and worked with the collections department to stop
the calls related the graphics adapterFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit and followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I asked for documentation of the offer being expired and they could not provideI did provide to them documentation of the offer with no expiration date shownWhat they proposed was the equivalent of $(a 10% discount on the product that I intended to purchase with the $gift card)The customer service agent who originally took my order by phone and assured me of the $gift card offer is supposedly no longer employed by DellI offered to accept the item that I intended to purchase which has a value on their site of $in place of the $card, but that is as much as I am willing to compromiseI still believe that Dell should honor the word of their employee as again, I would not have made the purchase without the gift card offerPlease also note that after working with their agent *** for several weeks, they made the 10% offer which I explained by phone (and in a email for record) that I was unwilling to acceptSeveral days later I was contacted again both by phone and email with the same offer (by a different service rep) - it would appear the left hand knows not what the right hand is doing
Regards,
*** ***
A Dell representative contacted Ms*** via e-mail and offered a product returnOur representative may be reached directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** *** has researched the matter for our customer. When the customer first contacted Dell Sales on 05/09/2016, the order configuration Mr*** had wished to purchase was indeed available. However, when the customer reached out to Dell on 05/31/to consummate an order, the desired system configuration was no longer available for sale. *** has respectfully denied the customer’s request for a concession in the amount of $because the order the customer has purchased is a different configuration and price. We certainly do apologize for any disappointment this matter may have caused our customer. Our website has a disclaimer advising customers and prospective customers that offers are subject to change with no notice. Please have the customer contact our Care Representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: I feel it is unfair that I am being penalized for the business's mistake and bad customer serviceDell completely bungled the delivery of the laptop and are now expecting me to buy the same configuration for more than what I had originally paidThey offered me a 5% discount which may amount to $for a $laptop, approximately the new cost of the same laptop as per their quote emailed to meThis is still much more than what I had paid originally ($396)Dell had originally offered to deliver the laptop and compensate me for the troublesThat promise was never honored and now they expect me to pay more for their mistakeThis is just dishonest and unfair business practiceAnd the issue of terrible customer service will never get resolved, because that is something I have experienced and cannot be covered by a 5% discount on a higher priced laptop.As mentioned in my original complaint, a fair resolution according to me is what Dell had proposed in the first placeDeliver the laptop at the price that I paid and compensate me for the troubles that I have had to go through
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add how horrible the Dell gift card consolidation process is. We spent numerous hours trying to follow the Dell web site instructions on how to consolidate gift cards. We struggled to make contact, spending numerous hours on the phone and sent to the wrong teams. After fearing it would never be done, we did a compliant here and also worked with Discover to invalidate the gift cards and return the Discover points back to Discover. We then bought a laptop from another company.It took Dell a couple months to work through this compliant. They struggled to consolidate. They informed me it was done and I had $even though I said that was not possible and questioned whether I should have this. It turns out it was not $and they finally confirmed that it did not come from Discover since we had reversed this.Their consolidation process and ability to take a phone call and service it were deplorable so much so that we had to bypass them and get assistance from Discover. If it wasn't so frustrating and stressful up until the time Discover reversed it, it would almost be comical. I hope Dell learns from this compliant, but I suspect they are too broke to be concerned with process improvements
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer, however; he has not responded to subsequent contact attemptsDell Technical Support remains available to provide
assistance per the terms and conditions of the Dell Limited WarrantySincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterPlease note that
the replacement order# *** has been processedFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a product part# 460-BBVF was offeredWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a system exchange The customer has since received the replacement system and indicated he was satisfied with the resolution We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter was previously addressed, the customer purchased the order in July 2015, Dell Order *** (System $723.99) and *** (TV $225.00) for a total of $948.99, the pricing/promotion was verified and explained to the customer when they contacted Dell previouslyAt this time Dell considers this issue Sincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** confirmed with the customer that the credit has been postedThe customer confirmed and purchased a different systemThe customer was looking for compensation Dell has a disclaimer on our website which informs potential customers, prices and promotions are subject to change without noticeIt is for these reasons our representative has respectfully denied the customer’s request for additional compensationSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a partial account credit
for order# ***Our records show that a credit of $has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and Dell Given that mistakes do happen on occasion, our marketing vehicles include messaging that promotional offerings are subject to change and we may not be able to honor pricing mistakes Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the $keyboard and mouse bundle at the incorrect $price and that the current promotion is $off of the $priceWe ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer after a new system exchange also experienced some problemsThe representative authorized a return for credit and confirmed credit has posted back to the original mode of paymentPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed that onsite warranty service has been done on the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer assisted in getting the order received in and credit postedThe representative provided the credit memo *** and explained the credit will reflect on the next billing statementThe representative has noted the customer feedback on this experience and Dell does apologize for the problemsPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer received credit for the order *** 1/11/credit order memo *** $Any further questions the customer may have in regards to his credit we ask that he contact his bankAt this time Dell considers this matter closedAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Re: ID # ***- Dell Inc The issue remains unresolved and we would like to get you help on this deceitful business practice on the part of a big corporationThe following are the facts1) We purchased about TV sets from Dell under gift card programs from 5/29/to 8/31/based on Dell sales reps' verbal and written assurances of the gift cardsAll the orders were placed by Dell sales reps on our behalfWe have the telephone recordings and their emails as evidence3) We had received gift cards and advantage rewards for those ordersPlease see the attached3) To our inquiries on the remaining gift cards and advantage rewards, Dell gift card dept reps as well as sales reps confirmed and reconfirmed that they were being processed and would be issued very shortlyWe do have the email exchanges as evidence4) While waiting for the remaining gift cards, Dell sales reps continued calling us for more salesThey DID say that we'd receive the gift cards for all purchases5) As the gift cards were delayed abnormally, we asked the sales reps if we could return the TV sets purchased (well within day period)The sales reps told us to wait as the gift cards would be issued in due course6) We kept calling and writing emails almost every day to Dell gift card dept and the sales reps but the responses were "keep waiting" or no replies at all7) After long delays, they told us that we were not going to receive the gift cards after all because we received too many gift cardsThis notice was a few days after the day return periodDell return dept refused to accept the returnsWe did receive gift cards!! Are gift cards not too many and cards too many? With the receipt of gift cards, we had no reason to doubt Dell sales reps' assurance and gift card dept emails that the gift cards were being processedDell sales reps deceived us that we'd receive those gift cards and the gift card dept personnel also lied to us that they'd be issued in a few daysHad they not deceived/lied, we would have stopped ordering or at least return those products in timePlease help usThe promised gift cards are a big part of this tiny company's survivalThanks and regards, *** ***We'd like to receive the gift cards or get refunds in full
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Efforts to verify the order failed and it was subsequently cancelled
*** Our representative has been in contact with the customer and respectfully denied his request as the promotion is no longer availableHowever; a discount was offered should the customer still wish to order the itemThe customer declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative has authorized a gift card and requested the customer confirm receipt in to business daysAny further concerns the customer may have we request the customer contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative provided technical assistance and worked with the collections department to stop
the calls related the graphics adapterFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit and followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I asked for documentation of the offer being expired and they could not provideI did provide to them documentation of the offer with no expiration date shownWhat they proposed was the equivalent of $(a 10% discount on the product that I intended to purchase with the $gift card)The customer service agent who originally took my order by phone and assured me of the $gift card offer is supposedly no longer employed by DellI offered to accept the item that I intended to purchase which has a value on their site of $in place of the $card, but that is as much as I am willing to compromiseI still believe that Dell should honor the word of their employee as again, I would not have made the purchase without the gift card offerPlease also note that after working with their agent *** for several weeks, they made the 10% offer which I explained by phone (and in a email for record) that I was unwilling to acceptSeveral days later I was contacted again both by phone and email with the same offer (by a different service rep) - it would appear the left hand knows not what the right hand is doing
Regards,
*** ***