Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve this matterOur records show
that the credit has been provided by his Bank via chargeback; therefore, his request for a refund from Dell was respectfully deniedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although we have finally come to this resolution, the Dell process of solving what should have been a simple solution (sending a missing item from an order) was painful, complicated, frustrating and unproductive I attempted to go through the standard Dell channels but if were not for the involvement of the Revdex.com, there would have been no resolution
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission. Customer expressed dissatisfaction with Dell’s response and wants a refund. We regret any dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of the follow up submission, our records indicate a Dell representative notified the customer that the refund has been processed. We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter Sincerely, Executive Support Team Incident ID: *** Dell Inc
Thank you for providing a copy of the customer’s follsubmission. A Dell representative will be assigned to this case and will contact the customer to address the contents of the correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur records show that
the replacement ac-adapter and power cord were delivered to Mr*** on August 9, under Fedex Tracking# ***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that Black Friday promotions have expiredOur marketing vehicles include
messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a partial account creditWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for items she stated she did not order We regret any dissatisfaction she may have experienced and appreciate the
feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative explained that the items the customer stated she did not order were included in the bundled price of the computer however, for customer satisfaction reasons, our representative processed a refund for $ The customer should see this reflected on her next monthly billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Since the date of the follow up submission, a Dell representative contacted Mr*** and set up a service dispatch to send parts and a technician to replace components in his computer. Our representative will remain engaged until his concerns have been fully addressed
Today’s Date: 03/09/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns and request compensation for data loss and paid for 3rd party supportAt this time the agent apologized but has advised that Dell does not compensate for data loss nor 3rd party supportDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted him and advised him of the status of the systemMr*** requested more information about arranging an out of warranty repair and
*** educated him on the process*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return
policy***Our records show that the unit has been serviced at the depot and delivered to Ms*** on March 15th, under FedEx tracking# ***Our representative also followto confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Mr*** has not responded to repeated contact attemptsWe regret any dissatisfaction he may have experiencedSusan remains available and may be contacted via email at
***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dell representative *** attempted to contact this customer on separate occasions without successDue to this lack of response from the customer our representative closed this caseOur representative may be reached at ***@dell.com
Dear Revdex.com,Thank you for the opportunity to address
the correspondence submitted by *** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative advised the customer the gift card used on the cancelled order has a balance on it and to verify he is using the correct card We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had a refund check mailed to the customer that they have received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***dell explanation of fixed, it might be temporary fixed again as dell did 4th times it is well know issue to Dell this latitude labtop has issues and dell admits having issue My computer seem to have more than one issue, As Ms*** experienced while she was running diagnostics on my computer, screen went blank on her and she couldn't fix at that timenow this is second mother board...I don't trust this computer when it will go bad or what will go bad on me.(I own a business and solely rely on my computer to run business and I cannot use unreliable labtop).Regards, *** ***
Complaint: ***
I am rejecting this response because: the gentleman I spoke to continued to speak to me like I was an it and kept telling me that I didn't understand how their shipping process worksI am tired of being talked to like I'm a stupid personAfter all this hassle I don't think giving me $stop complaining coupon is the solutionI have no intentions of ever shopping with dell again if this problem isn't resolved properlyA resolution for me would be applying a credit to my account or paying my first months payments for all the hassle.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently contacted *** regarding his concernsAfter further review, an onsite service was issuedOur records show that an onsite service was completed on July 1st, Our representative also followwith *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at ***, in case *** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After a great deal of back and forth, a workaround was reached that allowed me to download and access the program I purchasedWhile I would have preferred this resolution come sooner and with far less time wasted, I am satisfied with the product itself
Thank you,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve this matterOur records show
that the credit has been provided by his Bank via chargeback; therefore, his request for a refund from Dell was respectfully deniedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although we have finally come to this resolution, the Dell process of solving what should have been a simple solution (sending a missing item from an order) was painful, complicated, frustrating and unproductive I attempted to go through the standard Dell channels but if were not for the involvement of the Revdex.com, there would have been no resolution
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission. Customer expressed dissatisfaction with Dell’s response and wants a refund. We regret any dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of the follow up submission, our records indicate a Dell representative notified the customer that the refund has been processed. We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter Sincerely, Executive Support Team Incident ID: *** Dell Inc
Thank you for providing a copy of the customer’s follsubmission. A Dell representative will be assigned to this case and will contact the customer to address the contents of the correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceOur records show that
the replacement ac-adapter and power cord were delivered to Mr*** on August 9, under Fedex Tracking# ***We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that Black Friday promotions have expiredOur marketing vehicles include
messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a partial account creditWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The issue has NOT been resolved
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for items she stated she did not order We regret any dissatisfaction she may have experienced and appreciate the
feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative explained that the items the customer stated she did not order were included in the bundled price of the computer however, for customer satisfaction reasons, our representative processed a refund for $ The customer should see this reflected on her next monthly billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Since the date of the follow up submission, a Dell representative contacted Mr*** and set up a service dispatch to send parts and a technician to replace components in his computer. Our representative will remain engaged until his concerns have been fully addressed
Today’s Date: 03/09/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns and request compensation for data loss and paid for 3rd party supportAt this time the agent apologized but has advised that Dell does not compensate for data loss nor 3rd party supportDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted him and advised him of the status of the systemMr*** requested more information about arranging an out of warranty repair and
*** educated him on the process*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return
policy***Our records show that the unit has been serviced at the depot and delivered to Ms*** on March 15th, under FedEx tracking# ***Our representative also followto confirm resolutionHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Mr*** has not responded to repeated contact attemptsWe regret any dissatisfaction he may have experiencedSusan remains available and may be contacted via email at
***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dell representative *** attempted to contact this customer on separate occasions without successDue to this lack of response from the customer our representative closed this caseOur representative may be reached at ***@dell.com
Dear Revdex.com,Thank you for the opportunity to address
the correspondence submitted by *** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative advised the customer the gift card used on the cancelled order has a balance on it and to verify he is using the correct card We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had a refund check mailed to the customer that they have received. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***dell explanation of fixed, it might be temporary fixed again as dell did 4th times it is well know issue to Dell this latitude labtop has issues and dell admits having issue My computer seem to have more than one issue, As Ms*** experienced while she was running diagnostics on my computer, screen went blank on her and she couldn't fix at that timenow this is second mother board...I don't trust this computer when it will go bad or what will go bad on me.(I own a business and solely rely on my computer to run business and I cannot use unreliable labtop).Regards, *** ***
Complaint: ***
t and kept telling me that I didn't understand how their shipping process worksI am tired of being talked to like I'm a stupid personAfter all this hassle I don't think giving me $stop complaining coupon is the solutionI have no intentions of ever shopping with dell again if this problem isn't resolved properlyA resolution for me would be applying a credit to my account or paying my first months payments for all the hassle.
I am rejecting this response because: the gentleman I spoke to continued to speak to me like I was an i
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently contacted *** regarding his concernsAfter further review, an onsite service was issuedOur records show that an onsite service was completed on July 1st, Our representative also followwith *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at ***, in case *** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
After a great deal of back and forth, a workaround was reached that allowed me to download and access the program I purchasedWhile I would have preferred this resolution come sooner and with far less time wasted, I am satisfied with the product itself
Thank you,
*** ***