Complaint: ***
I am rejecting this response because:Customer did not receive information about the process for updating computer Windows systemThe limited information given was the same as previous, to purchase items in order to make the updateDell has failed to give me a course of action that would allow me to have the system update its self without the use of external devices that would have to be purchased.Dell, give me a way to eliminate all your extra programs form the system to free up enough space to complete the update. Windows is extremely slow due to not completing the update
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and Dell Given that mistakes do happen on occasion, our marketing vehicles include messaging that promotional offerings are subject to change and we may not be able to honor pricing mistakes Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the $keyboard and mouse bundle at the incorrect $price and that the current promotion is $off of the $priceWe ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a no-cost repairWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the limited hardware warrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, the unit was serviced at the Depot and has been delivered to the customer as of May 11, 2017, under FedEx tracking number ***Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Mr.*** *** did contact me and he was helpful
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants a new computer exchange with upgradesWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince
the date of the submission, a Dell representative, ***, contacted Mr*** to discuss his concerns*** denied Mr***’s request for a new computer exchange and is assisting with a Dell Repair Depot service dispatch so that the computer can be thoroughly evaluated and repaired*** will remain available during the service dispatch and will follow up after repairs to assure that Mr***’s concerns have been fully addressed.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative *** followed up with the customer and explained that a refurbished exchange is an option or continuing to work on the current systemThe representative respectfully denied a return for creditAt this time the representative is waiting for the customer to respond with a decisionWe remain available to assist the customerThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Complaint: ***
I am rejecting this response because:The computer does not function properly I have spent many hours with technical support and the machine still does not function properly The Dell representative who contacted me regarding the Revdex.com complaint was wickedly rude, which caused me to lose my temper -- something I'm not proud of I do understand that I got confirmation from them regarding what I was buying I contend that I am not an expert where computers are concerned and wouldn't be able to translate the document anyway I wasn't aware of a day return policy And even if I was, I don't use the computer every day, and it took some time to get appropriate software loaded on it As for the Dell representative's statement that I refused technical help -- that is false I purchased a service contract for that machine and have an active case open The technicians have not been able to fix it It continues to lock up, requiring regular rebooting and performs slowly It seems to me that I was sold a machine that wasn't appropriate for needs, even though it was described as such, and now the technicians are stringing me along until the service contract expires, so then I will have no recourse
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently contacted *** regarding his concernsAfter further review, an onsite service was issuedOur records show that an onsite service was completed on July 1st, Our representative also followwith *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at ***, in case *** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
April 27, Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***. The Dell representative recently contacted Ms*** regarding her concernsOur records indicate the original invoice date of December 2nd, Our representative explained the terms of sale, limited hardware warranty, and return policy***
***Our representative also offered technical assistance, as well as, an onsite and a depot servicePlease note that Ms*** elected not to accept our offer of assistanceHer request for a replacement unit was respectfully denied as records indicate offers for technical support, depot, and onsite service have been declined or canceled by the customerWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesShould the customer reconsider working with our representative they may be contacted directly via e-mail at ***@Dell.com.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on February 11th, Our
representative also explained the terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot service, which was completed on March 10th, Our representative also followwith Mr*** to confirm resolutionHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: I explained to the representative I had made many attempts to call and was on hold for over hours without a respresentative answering the phoneI also offered phone records to show evidenceThe representative responded with " how would we know if you were contacting Dell for the damaged product?" I also referenced the emails I had written support and support did not respond to any of my emailsThe representative would not answer why there was no responseAccording to Dell because of poor customer service and no response from the companyI am now an owner of a damaged product.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the gentleman I spoke to continued to speak to me like I was an it and kept telling me that I didn't understand how their shipping process worksI am tired of being talked to like I'm a stupid personAfter all this hassle I don't think giving me $stop complaining coupon is the solutionI have no intentions of ever shopping with dell again if this problem isn't resolved properlyA resolution for me would be applying a credit to my account or paying my first months payments for all the hassle.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative recently contacted Mr*** regarding his concerns and is working with the order verification department to resolve this matter
Please
note, Mr*** purchased the product from 3rd party; therefore, was asked to provide a valid proof of purchase and complete the transfer of ownership form
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has assured the customer his personal information is secure. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Efforts to verify the order failed and it was subsequently cancelled
*** Our representative has been in contact with the customer and respectfully denied his request as the promotion is no longer availableHowever; a discount was offered should the customer still wish to order the itemThe customer declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative;
*** has assisted the customer with the returned merchandise, the full credit to the Dell Preferred Account and this account has also been closed, per the customer’s request. There will be no negative impact to the customer’s credit report. We certainly do apologize for any miscommunication or frustration this matter may have caused the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a
product return for order# ***Our records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that Black Friday promotions have expiredOur marketing vehicles include
messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a partial account creditWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, attempted to reach the customer by phone and emailOur records indicate a full refund has already been processed for the orderWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell makes every
effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceWe ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matterSincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:Customer did not receive information about the process for updating computer Windows systemThe limited information given was the same as previous, to purchase items in order to make the updateDell has failed to give me a course of action that would allow me to have the system update its self without the use of external devices that would have to be purchased.Dell, give me a way to eliminate all your extra programs form the system to free up enough space to complete the update. Windows is extremely slow due to not completing the update
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and Dell Given that mistakes do happen on occasion, our marketing vehicles include messaging that promotional offerings are subject to change and we may not be able to honor pricing mistakes Since the date of the submission, a Dell representative contacted the customer to advise that we would not be able to provide the $keyboard and mouse bundle at the incorrect $price and that the current promotion is $off of the $priceWe ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants a no-cost repairWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms and conditions of the limited hardware warrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, the unit was serviced at the Depot and has been delivered to the customer as of May 11, 2017, under FedEx tracking number ***Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Mr.*** *** did contact me and he was helpful
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants a new computer exchange with upgradesWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince
the date of the submission, a Dell representative, ***, contacted Mr*** to discuss his concerns*** denied Mr***’s request for a new computer exchange and is assisting with a Dell Repair Depot service dispatch so that the computer can be thoroughly evaluated and repaired*** will remain available during the service dispatch and will follow up after repairs to assure that Mr***’s concerns have been fully addressed.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative *** followed up with the customer and explained that a refurbished exchange is an option or continuing to work on the current systemThe representative respectfully denied a return for creditAt this time the representative is waiting for the customer to respond with a decisionWe remain available to assist the customerThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
***
Dell Inc
Complaint: ***
I am rejecting this response because:The computer does not function properly I have spent many hours with technical support and the machine still does not function properly The Dell representative who contacted me regarding the Revdex.com complaint was wickedly rude, which caused me to lose my temper -- something I'm not proud of I do understand that I got confirmation from them regarding what I was buying I contend that I am not an expert where computers are concerned and wouldn't be able to translate the document anyway I wasn't aware of a day return policy And even if I was, I don't use the computer every day, and it took some time to get appropriate software loaded on it As for the Dell representative's statement that I refused technical help -- that is false I purchased a service contract for that machine and have an active case open The technicians have not been able to fix it It continues to lock up, requiring regular rebooting and performs slowly It seems to me that I was sold a machine that wasn't appropriate for needs, even though it was described as such, and now the technicians are stringing me along until the service contract expires, so then I will have no recourse
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by *** ***A Dell representative recently contacted *** regarding his concernsAfter further review, an onsite service was issuedOur records show that an onsite service was completed on July 1st, Our representative also followwith *** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of the Limited Hardware Warranty Our representative may be contacted directly by email at ***, in case *** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
April 27, Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***. The Dell representative recently contacted Ms*** regarding her concernsOur records indicate the original invoice date of December 2nd, Our representative explained the terms of sale, limited hardware warranty, and return policy***
***Our representative also offered technical assistance, as well as, an onsite and a depot servicePlease note that Ms*** elected not to accept our offer of assistanceHer request for a replacement unit was respectfully denied as records indicate offers for technical support, depot, and onsite service have been declined or canceled by the customerWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesShould the customer reconsider working with our representative they may be contacted directly via e-mail at ***@Dell.com.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the warranty had expired on February 11th, Our
representative also explained the terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a depot service, which was completed on March 10th, Our representative also followwith Mr*** to confirm resolutionHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: I explained to the representative I had made many attempts to call and was on hold for over hours without a respresentative answering the phoneI also offered phone records to show evidenceThe representative responded with " how would we know if you were contacting Dell for the damaged product?" I also referenced the emails I had written support and support did not respond to any of my emailsThe representative would not answer why there was no responseAccording to Dell because of poor customer service and no response from the companyI am now an owner of a damaged product.
Regards,
*** ***
Complaint: ***
t and kept telling me that I didn't understand how their shipping process worksI am tired of being talked to like I'm a stupid personAfter all this hassle I don't think giving me $stop complaining coupon is the solutionI have no intentions of ever shopping with dell again if this problem isn't resolved properlyA resolution for me would be applying a credit to my account or paying my first months payments for all the hassle.
I am rejecting this response because: the gentleman I spoke to continued to speak to me like I was an i
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative recently contacted Mr*** regarding his concerns and is working with the order verification department to resolve this matter
Please
note, Mr*** purchased the product from 3rd party; therefore, was asked to provide a valid proof of purchase and complete the transfer of ownership form
***
We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has assured the customer his personal information is secure. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Efforts to verify the order failed and it was subsequently cancelled
*** Our representative has been in contact with the customer and respectfully denied his request as the promotion is no longer availableHowever; a discount was offered should the customer still wish to order the itemThe customer declinedWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative;
*** has assisted the customer with the returned merchandise, the full credit to the Dell Preferred Account and this account has also been closed, per the customer’s request. There will be no negative impact to the customer’s credit report. We certainly do apologize for any miscommunication or frustration this matter may have caused the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAs a gesture of goodwill and in the interest of customer satisfaction, our representative issued a
product return for order# ***Our records show that the credit has been posted to the original form of paymentOur representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that Black Friday promotions have expiredOur marketing vehicles include
messaging that promotional offerings are subject to change and may be limited to quantities on handAs a onetime goodwill gesture and in the interest of customer satisfaction, our representative processed a partial account creditWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, attempted to reach the customer by phone and emailOur records indicate a full refund has already been processed for the orderWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for providing a copy of the customer’s submissionCustomer expressed dissatisfaction with communication and processing expectations for a recent Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackDell makes every
effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and DellSometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errorsSince the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect priceWe ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matterSincerely, Executive Support Team Incident ID# *** Dell Inc