Complaint: ***
I am rejecting this response because:Please provide any evidence indicates that the webpage of the item (U2913WM monitor) on that date (12/15/2016) was marked as so called “door buster”You can attach any pic or weblink here.I got a call from a dedicated Dell’s representative, Mr*** at pm on 12/He said he wanna inform me that they cannot process the refund of $because my order was “locked”In my understanding, he meant I am eligible to receive the $refund, however it was a technical issue they cannot solve to process my refundIt seems that he wanted to use their technical issue as an excuse to reject my reasonable request, which I think is ridiculous.Again, at am, 12/20/2016, I received an email from Mr*** told me that I am not eligible for their price match policy, because the item was marked as “door buster”, without providing any evidenceMaybe he realized that his previous excuse was not persuasive, and he was really a good and dedicated Dell’s representative, stayed up late and looked up their price match policy (Hope Dell paid his overtime work), highlighted the “door buster” as the second excuse for me.I appreciate your work, but please provide me evidenceThe date (12/15/2016) I called to your customer service to match the price, I did not see any “door buster” sign on that webpage, the webpage of the U2913WM monitor was as it is today, except the price was $Even your customer service did not notice any “door buster” on the webpage of the item, and used the $refund record (see the first issue) as an excuse to reject my price match request.Recently, one of my friend price matched an item from dell and got a dell gift card as refundIf you really have a technical issue to process the refund, I can understand, dell gift card is acceptable for me, since I will buy another Dell laptop for my familyI still think Dell products are very good in quality, but the experience with your customer service is really upset and time consuming.Mr***, please take your time to find evidences or give me a good and acceptable solution, instead of rejecting my request by switching to different unreasonable excusesPlease do not call me to inform useless message like “we cannot process your refund, your order is locked”, unless you really have a SOLUTIONResponse to me on Revdex.com, let Revdex.com and other customers see your ability and sincerity to solve customers’ problems.Merry Christmas and have a good day
*** ***
Complaint: ***
I am rejecting this response because: yet again Dell refuses to acknowledge that they repeatedly lied to my face and accused me of not being able to read their termsAll I was looking for was a resolution which I got after hours of my time wasted arguing a point that I was correct onI have since sold said laptop and moved on to a competitors product and will be refusing to buy a product from Dell again based on their treatment of clientsAdd to this that I would have accepted an apology and admission that they were incorrect, however I still have not yet received thatI don't expect to gain anything from this as clearly Dell is not consumer friendlyHowever I do not believe it is fair for a large company to try and take advantage of its customers as Dell has and I will continue to stand up against a company trying to belittle meWhat Dell has done is completely unreasonable and is disgustingYour customer service is extremely lacking and ill informed of their own guidelines as posted on Dell's websiteI highly suggest you look at better training and better customer service as you could have easily had a customer for life and potential business side clients but after what I have witnessed Dell do that will never happen
Regards,
*** ***
Complaint: ***
I am rejecting this response because: System is NOT working correctlyThe problem is definitely NOT fixed. I have no more to add
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative *** will remain the customers’ point of contactThe representative will update the customer once the order is received in and credit has postedPlease have the customer contact the agent by email ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter
Complaint: ***
I am rejecting this response because:As stated at least three times alreadyThe problem was caused by an update which appears to have been intentionally sent by Dell, Incto strip my computer of its Operating System after they were aware that my warranty expiredTheir desire was to then force me to pay to have what was stolen replaced.This is ransomwareThe puveyors of the ransomware which my employer received offered a code to fix their encryption for $per personDell, Inchas done the same thing but only asked $to restore what was destroyedThere has never been a warranty for ransomware because it is a criminal activityIt is one thing to say your software is not guaranteed, quite another to intentionally steal purchased software then offer what was stolen in return for a fee to increase a business's bottom line.This report was made to the Revdex.com because I am recording criminal activity which other people, less aware of how computers work and "good business schemes" rob, might not detect or realizeMillions of honest, hard-working, lower income Americans may be paying for this kind of extortion.It may be true that Dell, Incwill refuse to pay for the intentional damage they did, and the promises made for the "boot drive" they sent with nothing on itThat doesn't mean that people shouldn't be aware of what was done and what the corporation's attitude is about fair and honest business practices, in this case, criminal activity.America needs to learn that trickery, thievery, and purveying ransomware are not honorable business practicesDell, Incneeds to know that what they have done is obvious and very detrimental to good customer/future customer relationsIndeed, this kind of practice could cost a great deal more in lost business than it does in failing to extort.At least in my case, I will never buy another Dell, Incproduct for my home or businessI still ask the corporation to be honorable and restore what they have stolen and $for my time and effortThis is definitely not "free"It has cost me a lot of time and money alreadyIf the software is restored, it will be the most expensive software I have ever purchasedThis is probably part of the scheme: have people weigh whether to buy replacement software or have the old stolen software replaced for a fee
Regards,
*** ***
Revdex.com:
I returned all merchandise back to dell through purolator with dell provided shipping label The matter is between dell and purolator & not me
Regards,
*** ***
Today’s Date: 04/15/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
We thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was serviced at the depot on March 2nd, Our representative also
followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
DearRevdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceDepot service was provided and our representative confirmed, with the customer, the system has been received and the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: 32539126Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by * ***Our representative has contacted the customer and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been
experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Dell records show that Ms*** purchased mail in service as the hardware warranty after telephone troubleshooting is completedThe customer has been offered this service on each occasion which she has declinedThe system is still covered under a hard ware warranty until May If Ms*** would like to move forward with the resolution she may contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident *** Dell
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer that same day shipping depends on inventory and the amount of orders taken that day. The customer has now received their order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: though I accept that *** did follow through on his end to solidify the return, and I did confirm with Dell Financial that the account was credited, I would like to keep this claim open until I actually receive a check in hand for the amount of $that I am owed.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customerDell Representative *** contacted the Ms*** again who confirmed the replacement system is working much better and is happy with itThe representative confirmed the old system was returned and received in at DellPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, dispatched onsite service for Mr*** and Mr*** verifies the service has been complete and all issues are resolvedWe regret
any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: The business offered to replace the hard drive againI stated this was already doneThey informed me the technician installed the hard drive incorrectlyThey said he formatted it and he was not suppose toNow I have a formatted ssd drive and a formatted ard driveThis still has not fixed the original problem but only made.it worseNow they want to replace both drivesThis computer has not worked since I purchased itIt has been worked on by Dell and Alienware and it keeps getting worseFive months is sufficient time to make repairs, it is time to replaceIt is not my fault they send out techs who do not know want there doing and tell me they can't stick around to make sure the computer works correctly because they are only paid for one hour of wark at a time
Regards,
*** ***
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsOur records indicate that the order number *** is still being delayed due to product availability issuesOur representative offered a refund; however, Mr*** declined our offerFurthermore, Mr*** has elected to wait for the product to be availableShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Del;l.com
Today’s Date: 06/13/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued concerns with their purchaseAt this time the agent has completed the credit and confirmed it was processed with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Please provide any evidence indicates that the webpage of the item (U2913WM monitor) on that date (12/15/2016) was marked as so called “door buster”You can attach any pic or weblink here.I got a call from a dedicated Dell’s representative, Mr*** at pm on 12/He said he wanna inform me that they cannot process the refund of $because my order was “locked”In my understanding, he meant I am eligible to receive the $refund, however it was a technical issue they cannot solve to process my refundIt seems that he wanted to use their technical issue as an excuse to reject my reasonable request, which I think is ridiculous.Again, at am, 12/20/2016, I received an email from Mr*** told me that I am not eligible for their price match policy, because the item was marked as “door buster”, without providing any evidenceMaybe he realized that his previous excuse was not persuasive, and he was really a good and dedicated Dell’s representative, stayed up late and looked up their price match policy (Hope Dell paid his overtime work), highlighted the “door buster” as the second excuse for me.I appreciate your work, but please provide me evidenceThe date (12/15/2016) I called to your customer service to match the price, I did not see any “door buster” sign on that webpage, the webpage of the U2913WM monitor was as it is today, except the price was $Even your customer service did not notice any “door buster” on the webpage of the item, and used the $refund record (see the first issue) as an excuse to reject my price match request.Recently, one of my friend price matched an item from dell and got a dell gift card as refundIf you really have a technical issue to process the refund, I can understand, dell gift card is acceptable for me, since I will buy another Dell laptop for my familyI still think Dell products are very good in quality, but the experience with your customer service is really upset and time consuming.Mr***, please take your time to find evidences or give me a good and acceptable solution, instead of rejecting my request by switching to different unreasonable excusesPlease do not call me to inform useless message like “we cannot process your refund, your order is locked”, unless you really have a SOLUTIONResponse to me on Revdex.com, let Revdex.com and other customers see your ability and sincerity to solve customers’ problems.Merry Christmas and have a good day
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Complaint: ***
I am rejecting this response because: yet again Dell refuses to acknowledge that they repeatedly lied to my face and accused me of not being able to read their termsAll I was looking for was a resolution which I got after hours of my time wasted arguing a point that I was correct onI have since sold said laptop and moved on to a competitors product and will be refusing to buy a product from Dell again based on their treatment of clientsAdd to this that I would have accepted an apology and admission that they were incorrect, however I still have not yet received thatI don't expect to gain anything from this as clearly Dell is not consumer friendlyHowever I do not believe it is fair for a large company to try and take advantage of its customers as Dell has and I will continue to stand up against a company trying to belittle meWhat Dell has done is completely unreasonable and is disgustingYour customer service is extremely lacking and ill informed of their own guidelines as posted on Dell's websiteI highly suggest you look at better training and better customer service as you could have easily had a customer for life and potential business side clients but after what I have witnessed Dell do that will never happen
Regards,
*** ***
Complaint: ***
I am rejecting this response because: System is NOT working correctlyThe problem is definitely NOT fixed. I have no more to add
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative *** will remain the customers’ point of contactThe representative will update the customer once the order is received in and credit has postedPlease have the customer contact the agent by email ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dell representative, ***, has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact the representative at ***@Dell.com for any further assistance he may need regarding this matter
Complaint: ***
I am rejecting this response because:As stated at least three times alreadyThe problem was caused by an update which appears to have been intentionally sent by Dell, Incto strip my computer of its Operating System after they were aware that my warranty expiredTheir desire was to then force me to pay to have what was stolen replaced.This is ransomwareThe puveyors of the ransomware which my employer received offered a code to fix their encryption for $per personDell, Inchas done the same thing but only asked $to restore what was destroyedThere has never been a warranty for ransomware because it is a criminal activityIt is one thing to say your software is not guaranteed, quite another to intentionally steal purchased software then offer what was stolen in return for a fee to increase a business's bottom line.This report was made to the Revdex.com because I am recording criminal activity which other people, less aware of how computers work and "good business schemes" rob, might not detect or realizeMillions of honest, hard-working, lower income Americans may be paying for this kind of extortion.It may be true that Dell, Incwill refuse to pay for the intentional damage they did, and the promises made for the "boot drive" they sent with nothing on itThat doesn't mean that people shouldn't be aware of what was done and what the corporation's attitude is about fair and honest business practices, in this case, criminal activity.America needs to learn that trickery, thievery, and purveying ransomware are not honorable business practicesDell, Incneeds to know that what they have done is obvious and very detrimental to good customer/future customer relationsIndeed, this kind of practice could cost a great deal more in lost business than it does in failing to extort.At least in my case, I will never buy another Dell, Incproduct for my home or businessI still ask the corporation to be honorable and restore what they have stolen and $for my time and effortThis is definitely not "free"It has cost me a lot of time and money alreadyIf the software is restored, it will be the most expensive software I have ever purchasedThis is probably part of the scheme: have people weigh whether to buy replacement software or have the old stolen software replaced for a fee
Regards,
*** ***
Revdex.com:
I returned all merchandise back to dell through purolator with dell provided shipping label The matter is between dell and purolator & not me
Regards,
*** ***
Today’s Date: 04/15/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
We thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was serviced at the depot on March 2nd, Our representative also
followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
DearRevdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceDepot service was provided and our representative confirmed, with the customer, the system has been received and the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: 32539126Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by * ***Our representative has contacted the customer and our records indicate the credit has been applied to the original form of paymentWe regret any dissatisfaction which may have been
experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com, Dell records show that Ms*** purchased mail in service as the hardware warranty after telephone troubleshooting is completedThe customer has been offered this service on each occasion which she has declinedThe system is still covered under a hard ware warranty until May If Ms*** would like to move forward with the resolution she may contact Dell Support via chat, email or phone by visiting www.Dell.com/ContactSincerely Advanced Resolution Group Incident *** Dell
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer that same day shipping depends on inventory and the amount of orders taken that day. The customer has now received their order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: though I accept that *** did follow through on his end to solidify the return, and I did confirm with Dell Financial that the account was credited, I would like to keep this claim open until I actually receive a check in hand for the amount of $that I am owed.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customerDell Representative *** contacted the Ms*** again who confirmed the replacement system is working much better and is happy with itThe representative confirmed the old system was returned and received in at DellPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, dispatched onsite service for Mr*** and Mr*** verifies the service has been complete and all issues are resolvedWe regret
any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: The business offered to replace the hard drive againI stated this was already doneThey informed me the technician installed the hard drive incorrectlyThey said he formatted it and he was not suppose toNow I have a formatted ssd drive and a formatted ard driveThis still has not fixed the original problem but only made.it worseNow they want to replace both drivesThis computer has not worked since I purchased itIt has been worked on by Dell and Alienware and it keeps getting worseFive months is sufficient time to make repairs, it is time to replaceIt is not my fault they send out techs who do not know want there doing and tell me they can't stick around to make sure the computer works correctly because they are only paid for one hour of wark at a time
Regards,
*** ***
Dell representative, ***, is continuing to work with the customer to achieve an amicable resolution for their concernsOur records indicate that the order number *** is still being delayed due to product availability issuesOur representative offered a refund; however, Mr*** declined our offerFurthermore, Mr*** has elected to wait for the product to be availableShould he have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Del;l.com
Today’s Date: 06/13/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued concerns with their purchaseAt this time the agent has completed the credit and confirmed it was processed with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc