Complaint: ***
I am rejecting this response because: though I accept that *** did follow through on his end to solidify the return, and I did confirm with Dell Financial that the account was credited, I would like to keep this claim open until I actually receive a check in hand for the amount of $that I am owed.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and assisted in expediting the exchangeThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was serviced at the depot on March 2nd, Our representative also
followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***I am rejecting this response because: I have had issues with this Dell device since my purchase date and have been trying to have Dell fix my device since I first initially contacted them, almost a full year before the warranty expired Now that I am out of warranty and they are wanting me to pay for fixing the device they couldn't fix in the year of warranty is ridiculous and predatory. Simply, Dell has tried and failed to fix their poor products issues within my year of warranty, and are saying it's not their problem anymore due to the time limit being passedBy their own customer service policy, they will work til a workable solution is happy for the customer, which means if a problem is documented before the warranty is expired and you have to spend a decade to fix that issue, the warranty should still cover that singular issue They have done remote take-overs, I have sent it in to them so they they can diagnose their problems directly and still they have not been able to remedy the situation The compute simply does not work on wifi due to a design flaw that is plastered all over the internet forums (including a validated response done by their moderators on their own website) and their response is its not their problem and they have already gone "above and beyond" the protocol when in fact they have not even done absolute bare minimum of getting my computer to work correctly I do not believe I am asking for anything outside of the realm of reason The fact that they are saying that I should seek recompense from Office Max after a year of their trying to fix their shoddy product is ridiculous It's not Office Max's fault that they couldn't fix the problem within their year warranty period or are being willing to do anything outside of what their customer service script dictate what they do Why should Office Max have to bite the bullet and refund me for their product that they will not stand behind or able to fix? In Summation: I believe that for these reasons and for the fact that Dell has been unwilling and I feel deliberately trying to stall until my warranty expired so that they may write me off as a customer is the same reason I want to be done with them as a customer and want a full refund of my product ( that is still in the box brand new) so that I may try again with a different company that values their customers and at least try to be helpful.
Regards,
*** ***
A Dell tech representative
is currently working with the customer regarding their concerns. We ask that the customer continues to work
with us; his point of contact can be reached directly by email at ***@Dell.com
Dear Revdex.com, Our records indicate that Dell representative *** has submitted another request for the gift card to be replacedThe representative will follow up to confirm receiptThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur representative explained the terms and conditions of sale and the limited hardware warrantyAs a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.
*** has processed all the customer’s refunds. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:
This is a follto the complaint I filed with you about Dell Computers more a month agoA representative from Dell did call me, but it was when I was awayUpon returning I called Dell at the number they left, and asked for them to call again, but they have notMeanwhile things with the computer have not gotten better; if anything, worseIn the past month I have had to spend additional dozens of hours with helpful Dell technicians trying to right one problem after anotherAlmost every day there is a new problem; every time there is more use of my time (and often Dell’s) to temporarily fix itAll this could have been avoided if Dell had sent the replacement system I was promised, which would not have required endless hours installing downloads and fixing defective mechanisms with the machine they sentThis has gravely interfered with my work as a professional writerAccording to the last Dell technican I talked with, I still may be at an end, for this computer may need a new hard driveI should be compensated for all the additional time I’ve had to spend this past month trying to fix this computerBesides forwarding this message to Dell, what part does the Revdex.com play in affecting a solution (or do I need to seek recourse elsewhere?)Not to spend any more time, in addition to the hundreds of hours I have already spent, trying to get a consistently working computerA new computer fully downloaded, fully installed, and some form of compensation for the exorbitant number of hours I have already spent getting this computer to (intermittently) work
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Onsite service was dispatched and our records indicate it is completeWe regret any dissatisfaction Ms*** may have experienced and Youssaf remains available and may be
contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and our records indicate a refund for $has posted to the customer’s Dell account Dell Financial Services has indicated to our representative that a refund check for the customer’s payment has been processed The customer may contact our representative at ***@dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I returned all merchandise back to dell through purolator with dell provided shipping label The matter is between dell and purolator & not me
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative offered technical assistance, as well as, depot service; however, Mr*** elected not to accept our offer of assistanceHis request for a replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for unused software We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide an update to his refund request Dell records indicate a refund for $posted to the customer’s account and he should see that reflected on his next billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to his rebuttalThe representative requested the gift card be reissued and confirmed the customer has received itThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
DearRevdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceDepot service was provided and our representative confirmed, with the customer, the system has been received and the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: 32539126Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the customer had purchased two TVs and as part of that purchase, she had received two promotional Dell Gift CardsMs*** had used these Gift Cards to place a computer purchase; which she had attempted, though unsuccessfully, to cancelThe customer has received a refund to her credit card, but the refund to the Gift Cards had been delayedInstead of waiting for the refund to the Gift Cards, the customer has chosen to dispute part or all the funds with her credit card company for the two TVsThis action has now compounded the situation for the customerBecause the customer has not paid Dell for these TVs, the two Dell Gift Cards are considered invalid*** has made numerous attempts to help the customer to comprehend, the only way she will receive a refund or replacement Gift Cards, is for her to pay Dell for the two TVsUnfortunately, at this time the customer has refused to pay Dell Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our casePlease have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matterDell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, dispatched onsite service for Mr*** and Mr*** verifies the service has been complete and all issues are resolvedWe regret
any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Our records indicate that the son contacted Dell on Dec 18th upset over the delayA backlog was affecting the shipping date and a discount was offered at that time to keep the order in placeThis offer was declined and the order was replaced with the current promotions that were being offered and it was expedited in manufacturingAt this time Dell considers this matter resolvedSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: though I accept that *** did follow through on his end to solidify the return, and I did confirm with Dell Financial that the account was credited, I would like to keep this claim open until I actually receive a check in hand for the amount of $that I am owed.
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and assisted in expediting the exchangeThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the unit was serviced at the depot on March 2nd, Our representative also
followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***I am rejecting this response because: I have had issues with this Dell device since my purchase date and have been trying to have Dell fix my device since I first initially contacted them, almost a full year before the warranty expired Now that I am out of warranty and they are wanting me to pay for fixing the device they couldn't fix in the year of warranty is ridiculous and predatory. Simply, Dell has tried and failed to fix their poor products issues within my year of warranty, and are saying it's not their problem anymore due to the time limit being passedBy their own customer service policy, they will work til a workable solution is happy for the customer, which means if a problem is documented before the warranty is expired and you have to spend a decade to fix that issue, the warranty should still cover that singular issue They have done remote take-overs, I have sent it in to them so they they can diagnose their problems directly and still they have not been able to remedy the situation The compute simply does not work on wifi due to a design flaw that is plastered all over the internet forums (including a validated response done by their moderators on their own website) and their response is its not their problem and they have already gone "above and beyond" the protocol when in fact they have not even done absolute bare minimum of getting my computer to work correctly I do not believe I am asking for anything outside of the realm of reason The fact that they are saying that I should seek recompense from Office Max after a year of their trying to fix their shoddy product is ridiculous It's not Office Max's fault that they couldn't fix the problem within their year warranty period or are being willing to do anything outside of what their customer service script dictate what they do Why should Office Max have to bite the bullet and refund me for their product that they will not stand behind or able to fix? In Summation: I believe that for these reasons and for the fact that Dell has been unwilling and I feel deliberately trying to stall until my warranty expired so that they may write me off as a customer is the same reason I want to be done with them as a customer and want a full refund of my product ( that is still in the box brand new) so that I may try again with a different company that values their customers and at least try to be helpful.
Regards,
*** ***
A Dell tech representative
is currently working with the customer regarding their concerns. We ask that the customer continues to work
with us; his point of contact can be reached directly by email at ***@Dell.com
Dear Revdex.com, Our records indicate that Dell representative *** has submitted another request for the gift card to be replacedThe representative will follow up to confirm receiptThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsOur representative explained the terms and conditions of sale and the limited hardware warrantyAs a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.
*** has processed all the customer’s refunds. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Complaint: ***
I am rejecting this response because:
This is a follto the complaint I filed with you about Dell Computers more a month agoA representative from Dell did call me, but it was when I was awayUpon returning I called Dell at the number they left, and asked for them to call again, but they have notMeanwhile things with the computer have not gotten better; if anything, worseIn the past month I have had to spend additional dozens of hours with helpful Dell technicians trying to right one problem after anotherAlmost every day there is a new problem; every time there is more use of my time (and often Dell’s) to temporarily fix itAll this could have been avoided if Dell had sent the replacement system I was promised, which would not have required endless hours installing downloads and fixing defective mechanisms with the machine they sentThis has gravely interfered with my work as a professional writerAccording to the last Dell technican I talked with, I still may be at an end, for this computer may need a new hard driveI should be compensated for all the additional time I’ve had to spend this past month trying to fix this computerBesides forwarding this message to Dell, what part does the Revdex.com play in affecting a solution (or do I need to seek recourse elsewhere?)Not to spend any more time, in addition to the hundreds of hours I have already spent, trying to get a consistently working computerA new computer fully downloaded, fully installed, and some form of compensation for the exorbitant number of hours I have already spent getting this computer to (intermittently) work
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Onsite service was dispatched and our records indicate it is completeWe regret any dissatisfaction Ms*** may have experienced and Youssaf remains available and may be
contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and our records indicate a refund for $has posted to the customer’s Dell account Dell Financial Services has indicated to our representative that a refund check for the customer’s payment has been processed The customer may contact our representative at ***@dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I returned all merchandise back to dell through purolator with dell provided shipping label The matter is between dell and purolator & not me
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that our representative offered technical assistance, as well as, depot service; however, Mr*** elected not to accept our offer of assistanceHis request for a replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for unused software We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide an update to his refund request Dell records indicate a refund for $posted to the customer’s account and he should see that reflected on his next billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to his rebuttalThe representative requested the gift card be reissued and confirmed the customer has received itThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
DearRevdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceDepot service was provided and our representative confirmed, with the customer, the system has been received and the issues have been resolvedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative may be contacted directly via email at ***. Sincerely, Advanced Resolution GroupIncident ID: 32539126Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the customer had purchased two TVs and as part of that purchase, she had received two promotional Dell Gift CardsMs*** had used these Gift Cards to place a computer purchase; which she had attempted, though unsuccessfully, to cancelThe customer has received a refund to her credit card, but the refund to the Gift Cards had been delayedInstead of waiting for the refund to the Gift Cards, the customer has chosen to dispute part or all the funds with her credit card company for the two TVsThis action has now compounded the situation for the customerBecause the customer has not paid Dell for these TVs, the two Dell Gift Cards are considered invalid*** has made numerous attempts to help the customer to comprehend, the only way she will receive a refund or replacement Gift Cards, is for her to pay Dell for the two TVsUnfortunately, at this time the customer has refused to pay Dell Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our casePlease have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matterDell will be happy to re-open the case and address the matter with our customer at that time Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, dispatched onsite service for Mr*** and Mr*** verifies the service has been complete and all issues are resolvedWe regret
any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, Our records indicate that the son contacted Dell on Dec 18th upset over the delayA backlog was affecting the shipping date and a discount was offered at that time to keep the order in placeThis offer was declined and the order was replaced with the current promotions that were being offered and it was expedited in manufacturingAt this time Dell considers this matter resolvedSincerely Advanced Resolution Group Incident *** Dell Inc