Thank you for providing a copy of the customer’s follsubmission. A Dell representative will be assigned to this case and will contact the customer to address the contents of the correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched and return for creditOur records indicated the credit has been applied to the original form of paymentWe
regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell is required to monitor every purchase transaction in order to comply with Federal regulations regardless of the service impression it may give customers Dell’s web site and marketing vehicles include messaging that promotional offers are subject to change As the promotion has ended, Dell policy would prevent our representatives from processing an order with pricing based on an expired promotion Dell’s stance in this matter remains unchanged and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** is attempting to reach the customer by phone and emailPlease understand the representative will make attempts before closing the caseOur records indicate when the representative contacts the customer someone picks up the phone but does not respond to the representativeDell records also indicate the customer purchased two TV’s under separate crs during 2015, reported that both were broken and had them replaced via exchange almost six months agoSubsequent calls were logged regarding a promotional gift card associated to a TV order however any requests for a refund would need to have been at the time of the exchanges as Dell will not be offering refunds after days from invoice, per Dell policyThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for consolidating Dell gift cards We regret any miscommunication which may have occurred and appreciate the
feedback Since the date of the submission, a Dell representative contacted the customer to provide assistance and was able to have the gift cards consolidated as the customer requested Our representative subsequently provided the customer an update and we ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add how horrible the Dell gift card consolidation process is. We spent numerous hours trying to follow the Dell web site instructions on how to consolidate gift cards. We struggled to make contact, spending numerous hours on the phone and sent to the wrong teams. After fearing it would never be done, we did a compliant here and also worked with Discover to invalidate the gift cards and return the Discover points back to Discover. We then bought a laptop from another company.It took Dell a couple months to work through this compliant. They struggled to consolidate. They informed me it was done and I had $even though I said that was not possible and questioned whether I should have this. It turns out it was not $and they finally confirmed that it did not come from Discover since we had reversed this.Their consolidation process and ability to take a phone call and service it were deplorable so much so that we had to bypass them and get assistance from Discover. If it wasn't so frustrating and stressful up until the time Discover reversed it, it would almost be comical. I hope Dell learns from this compliant, but I suspect they are too broke to be concerned with process improvements
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The giftcards (*** and *** )have expriedHowever It is all DELL's flault not minethe cards expries in December 2015, DELL spent three months to sovle the problem from October 2015, and the problem is still unsovled now 2016.Now I stress that Dell should give the money back for the expried cards and also compensate my loss of time
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our marketing vehicles include messaging that
promotional offerings are subject to change and are limitedOur representative has been in contact with the customer and, as the promotion has expired, respectfully denied the request to have the order processed with the promotion appliedAs a onetime goodwill gesture, our representative offered a discount, however; the customer has not responded to subsequent contact attemptsSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterPlease note that
the replacement order# *** has been processedFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a product part# 460-BBVF was offeredWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative has authorized a gift card and requested the customer confirm receipt in to business daysAny further concerns the customer may have we request the customer contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Re: ID # ***- Dell Inc The issue remains unresolved and we would like to get you help on this deceitful business practice on the part of a big corporationThe following are the facts1) We purchased about TV sets from Dell under gift card programs from 5/29/to 8/31/based on Dell sales reps' verbal and written assurances of the gift cardsAll the orders were placed by Dell sales reps on our behalfWe have the telephone recordings and their emails as evidence3) We had received gift cards and advantage rewards for those ordersPlease see the attached3) To our inquiries on the remaining gift cards and advantage rewards, Dell gift card dept reps as well as sales reps confirmed and reconfirmed that they were being processed and would be issued very shortlyWe do have the email exchanges as evidence4) While waiting for the remaining gift cards, Dell sales reps continued calling us for more salesThey DID say that we'd receive the gift cards for all purchases5) As the gift cards were delayed abnormally, we asked the sales reps if we could return the TV sets purchased (well within day period)The sales reps told us to wait as the gift cards would be issued in due course6) We kept calling and writing emails almost every day to Dell gift card dept and the sales reps but the responses were "keep waiting" or no replies at all7) After long delays, they told us that we were not going to receive the gift cards after all because we received too many gift cardsThis notice was a few days after the day return periodDell return dept refused to accept the returnsWe did receive gift cards!! Are gift cards not too many and cards too many? With the receipt of gift cards, we had no reason to doubt Dell sales reps' assurance and gift card dept emails that the gift cards were being processedDell sales reps deceived us that we'd receive those gift cards and the gift card dept personnel also lied to us that they'd be issued in a few daysHad they not deceived/lied, we would have stopped ordering or at least return those products in timePlease help usThe promised gift cards are a big part of this tiny company's survivalThanks and regards, *** ***We'd like to receive the gift cards or get refunds in full
Regards,
*** ***
Dell representative, *** will continue to be the customers’ point of contactThe representative is working with *** *** to determine a resolution and will follow up with the customer
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer repaired, replaced, or a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback
providedSince the date of the submission, a Dell representative contacted Ms*** and set up a service dispatch to send the computer to Dell’s Repair Depot. The computer has since been repaired and returned to Ms***We ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matterSincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer received credit for the order *** 1/11/credit order memo *** $Any further questions the customer may have in regards to his credit we ask that he contact his bankAt this time Dell considers this matter closedAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that his chargeback was accepted on March 25th, the customer will need to confirm with their bank but the funds were released from Dell's side, reference number ***. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:"Your last communication to the Revdex.com was May 17; my response May 21 wherein I accepted your offer to replace my computer with one of identical specs as I originally purchased. You clearly stated that I had days to accept offer of replacement--I responded in I have heard nothing since. Fyi, the additional informational link provided in your May Revdex.com communication was not a working link--strange.What is the delay? Please advise when appropriate replacement is on its way to me and that it has been verified to be working "as new."Thank you."
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Mr*** has not responded to repeated contact attemptsWe regret any dissatisfaction he may have experiencedSusan remains available and may be contacted via email at
***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell still has not given an resolution to any of the problems with the computer Dell has made no attempts to actually fix any of these problems, and only gives me dead ends in their supposed reach-outs at communicationI have tried to respond but it leads no where Their attempts at communication have only included phone messages from the same individual (not "representatives" as they assert in their rebuttal, so that is lie number one) they have ONLY reached out with ONE representative who's accent is so incredibly thick that I simply cannot understand a word he saysAnd yet after being told so many times that I can't understand this person's voice (I'm sure he's very nice, but it's just that his accent is unintelligible)Dell is saying they are trying to communicate, but in reality they are actually preventing it by only reaching out with this one rep, someone they know I can't understandPleaseconsider thisfor over an entire year, they ONLY have one person call me (one person they know that I can't understand)If you were a company that actually wanted to make things right, wouldn't you, after the first time a valued customer says they can't understand your rep, wouldn't you have a different rep call that customer right away (instead of having the original rep phone bomb the customer repeatedly to the point of harassment) Dell has had this same person send me form emailsI've said this time and time again in this Revdex.com caseThe same basic form letters, and I have responded to them but only get the same original form letter in return (they don't answer or respond to any of the actual conversation, just send a form letter that says nothing relating to my response). It's a run around (and they've been doing it for over a YEAR to avoid replacing my machine that was dysfunctional from the start)Dell is making the appearance of trying to communicate by sending these non functional messages but is actually thwarting any true communication and therefore avoiding the fact that my computer needs to be replaced for both external and internal problems (problems that are known with this model) It has been repeated time and time again that the computer has both external and internal problemsNone of which Dell has even made attempt to rectifyThe external problems are with the power cord (which the computer does not recognize) and the metallic covering on the outside top (that is so sharp it cuts skin)The internal problems are many and have been repeatedly listed in certified letters to Dell and this complaint I will not be satisfied until Dell refunds the cost of the computerAt first I thought I would be satisfied with a new comparable version computer, but after what they've put me through here with the Revdex.com case (it's like they just want to toy with me), I NEVER want to own a Dell computer or deal with this horrible company againI will take this as far as it need go and will not tolerate being phone harassed by the unintelligible rep any longer (I will report this to the authorities if need be, because at this point it IS harassment)I have saved ALL the voice messages and emails and will most certainly use them if necessary to display publicly to consumer advocates the shameful tactics that have been used by Dell to avoid taking responsibility for this faulty computer model
Regards,
** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his TV replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Upon follow up, the customer told our representative that he had contacted the third party manufacturer and they were going to replace the damaged TV We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 03/09/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns and request compensation for data loss and paid for 3rd party supportAt this time the agent apologized but has advised that Dell does not compensate for data loss nor 3rd party supportDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer’s follsubmission. A Dell representative will be assigned to this case and will contact the customer to address the contents of the correspondence
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched and return for creditOur records indicated the credit has been applied to the original form of paymentWe
regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Dell is required to monitor every purchase transaction in order to comply with Federal regulations regardless of the service impression it may give customers Dell’s web site and marketing vehicles include messaging that promotional offers are subject to change As the promotion has ended, Dell policy would prevent our representatives from processing an order with pricing based on an expired promotion Dell’s stance in this matter remains unchanged and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** is attempting to reach the customer by phone and emailPlease understand the representative will make attempts before closing the caseOur records indicate when the representative contacts the customer someone picks up the phone but does not respond to the representativeDell records also indicate the customer purchased two TV’s under separate c
rs during 2015, reported that both were broken and had them replaced via exchange almost six months agoSubsequent calls were logged regarding a promotional gift card associated to a TV order however any requests for a refund would need to have been at the time of the exchanges as Dell will not be offering refunds after days from invoice, per Dell policyThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for consolidating Dell gift cards We regret any miscommunication which may have occurred and appreciate the
feedback Since the date of the submission, a Dell representative contacted the customer to provide assistance and was able to have the gift cards consolidated as the customer requested Our representative subsequently provided the customer an update and we ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to add how horrible the Dell gift card consolidation process is. We spent numerous hours trying to follow the Dell web site instructions on how to consolidate gift cards. We struggled to make contact, spending numerous hours on the phone and sent to the wrong teams. After fearing it would never be done, we did a compliant here and also worked with Discover to invalidate the gift cards and return the Discover points back to Discover. We then bought a laptop from another company.It took Dell a couple months to work through this compliant. They struggled to consolidate. They informed me it was done and I had $even though I said that was not possible and questioned whether I should have this. It turns out it was not $and they finally confirmed that it did not come from Discover since we had reversed this.Their consolidation process and ability to take a phone call and service it were deplorable so much so that we had to bypass them and get assistance from Discover. If it wasn't so frustrating and stressful up until the time Discover reversed it, it would almost be comical. I hope Dell learns from this compliant, but I suspect they are too broke to be concerned with process improvements
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The giftcards (*** and *** )have expriedHowever It is all DELL's flault not minethe cards expries in December 2015, DELL spent three months to sovle the problem from October 2015, and the problem is still unsovled now 2016.Now I stress that Dell should give the money back for the expried cards and also compensate my loss of time
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our marketing vehicles include messaging that
promotional offerings are subject to change and are limitedOur representative has been in contact with the customer and, as the promotion has expired, respectfully denied the request to have the order processed with the promotion appliedAs a onetime goodwill gesture, our representative offered a discount, however; the customer has not responded to subsequent contact attemptsSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterPlease note that
the replacement order# *** has been processedFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, a product part# 460-BBVF was offeredWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative has authorized a gift card and requested the customer confirm receipt in to business daysAny further concerns the customer may have we request the customer contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Re: ID # ***- Dell Inc The issue remains unresolved and we would like to get you help on this deceitful business practice on the part of a big corporationThe following are the facts1) We purchased about TV sets from Dell under gift card programs from 5/29/to 8/31/based on Dell sales reps' verbal and written assurances of the gift cardsAll the orders were placed by Dell sales reps on our behalfWe have the telephone recordings and their emails as evidence3) We had received gift cards and advantage rewards for those ordersPlease see the attached3) To our inquiries on the remaining gift cards and advantage rewards, Dell gift card dept reps as well as sales reps confirmed and reconfirmed that they were being processed and would be issued very shortlyWe do have the email exchanges as evidence4) While waiting for the remaining gift cards, Dell sales reps continued calling us for more salesThey DID say that we'd receive the gift cards for all purchases5) As the gift cards were delayed abnormally, we asked the sales reps if we could return the TV sets purchased (well within day period)The sales reps told us to wait as the gift cards would be issued in due course6) We kept calling and writing emails almost every day to Dell gift card dept and the sales reps but the responses were "keep waiting" or no replies at all7) After long delays, they told us that we were not going to receive the gift cards after all because we received too many gift cardsThis notice was a few days after the day return periodDell return dept refused to accept the returnsWe did receive gift cards!! Are gift cards not too many and cards too many? With the receipt of gift cards, we had no reason to doubt Dell sales reps' assurance and gift card dept emails that the gift cards were being processedDell sales reps deceived us that we'd receive those gift cards and the gift card dept personnel also lied to us that they'd be issued in a few daysHad they not deceived/lied, we would have stopped ordering or at least return those products in timePlease help usThe promised gift cards are a big part of this tiny company's survivalThanks and regards, *** ***We'd like to receive the gift cards or get refunds in full
Regards,
*** ***
Dell representative, *** will continue to be the customers’ point of contactThe representative is working with *** *** to determine a resolution and will follow up with the customer
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer repaired, replaced, or a refundWe regret any dissatisfaction she may have experienced and appreciate the feedback
providedSince the date of the submission, a Dell representative contacted Ms*** and set up a service dispatch to send the computer to Dell’s Repair Depot. The computer has since been repaired and returned to Ms***We ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matterSincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer received credit for the order *** 1/11/credit order memo *** $Any further questions the customer may have in regards to his credit we ask that he contact his bankAt this time Dell considers this matter closedAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that his chargeback was accepted on March 25th, the customer will need to confirm with their bank but the funds were released from Dell's side, reference number ***. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:"Your last communication to the Revdex.com was May 17; my response May 21 wherein I accepted your offer to replace my computer with one of identical specs as I originally purchased. You clearly stated that I had days to accept offer of replacement--I responded in I have heard nothing since. Fyi, the additional informational link provided in your May Revdex.com communication was not a working link--strange.What is the delay? Please advise when appropriate replacement is on its way to me and that it has been verified to be working "as new."Thank you."
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Mr*** has not responded to repeated contact attemptsWe regret any dissatisfaction he may have experiencedSusan remains available and may be contacted via email at
***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell still has not given an resolution to any of the problems with the computer Dell has made no attempts to actually fix any of these problems, and only gives me dead ends in their supposed reach-outs at communicationI have tried to respond but it leads no where Their attempts at communication have only included phone messages from the same individual (not "representatives" as they assert in their rebuttal, so that is lie number one) they have ONLY reached out with ONE representative who's accent is so incredibly thick that I simply cannot understand a word he saysAnd yet after being told so many times that I can't understand this person's voice (I'm sure he's very nice, but it's just that his accent is unintelligible)Dell is saying they are trying to communicate, but in reality they are actually preventing it by only reaching out with this one rep, someone they know I can't understandPleaseconsider thisfor over an entire year, they ONLY have one person call me (one person they know that I can't understand)If you were a company that actually wanted to make things right, wouldn't you, after the first time a valued customer says they can't understand your rep, wouldn't you have a different rep call that customer right away (instead of having the original rep phone bomb the customer repeatedly to the point of harassment) Dell has had this same person send me form emailsI've said this time and time again in this Revdex.com caseThe same basic form letters, and I have responded to them but only get the same original form letter in return (they don't answer or respond to any of the actual conversation, just send a form letter that says nothing relating to my response). It's a run around (and they've been doing it for over a YEAR to avoid replacing my machine that was dysfunctional from the start)Dell is making the appearance of trying to communicate by sending these non functional messages but is actually thwarting any true communication and therefore avoiding the fact that my computer needs to be replaced for both external and internal problems (problems that are known with this model) It has been repeated time and time again that the computer has both external and internal problemsNone of which Dell has even made attempt to rectifyThe external problems are with the power cord (which the computer does not recognize) and the metallic covering on the outside top (that is so sharp it cuts skin)The internal problems are many and have been repeatedly listed in certified letters to Dell and this complaint I will not be satisfied until Dell refunds the cost of the computerAt first I thought I would be satisfied with a new comparable version computer, but after what they've put me through here with the Revdex.com case (it's like they just want to toy with me), I NEVER want to own a Dell computer or deal with this horrible company againI will take this as far as it need go and will not tolerate being phone harassed by the unintelligible rep any longer (I will report this to the authorities if need be, because at this point it IS harassment)I have saved ALL the voice messages and emails and will most certainly use them if necessary to display publicly to consumer advocates the shameful tactics that have been used by Dell to avoid taking responsibility for this faulty computer model
Regards,
** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his TV replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Upon follow up, the customer told our representative that he had contacted the third party manufacturer and they were going to replace the damaged TV We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 03/09/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns and request compensation for data loss and paid for 3rd party supportAt this time the agent apologized but has advised that Dell does not compensate for data loss nor 3rd party supportDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc