Complaint: ***
I am rejecting this response because: I called the the number Dell left, nobody answered and I replied that email , no response!i do not have the way to contact that agent right nowHe even did not answer my email...
Regards,
*** **
Complaint: ***
I am rejecting this response because:The "refund" Dell refers to was only 1/of the proper amount They still refused to honor the promo discount, citing that 'order had already shipped' I am still out about I do not consider this matter satisfactorily resolvedI recommend that people try to avoid Dell Computers, but if they have no choice but to deal with them, be very wary, as if you make an error, their customer service is not going to be on your side--IF you can get in touch with them.
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had depot service performed on the customer’s system to resolve its issues. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, attempted to reach the customer by phone and emailOur records indicate a full refund has already been processed for the orderWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Our representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsOur representative may be contacted directly by e-mail at ***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterOur records
show that the credit for product return has been processed to the original form of paymentFurthermore, a gift card also has been processedThe representative followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dell representative, *** will continue to be the customers’ point of contactThe representative authorized a depot service and provided shipping materialAt this time we are waiting for the customer to send the system to the depot for diagnostic reviewWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Complaint: ***
I am rejecting this response because:The computer does not function properly I have spent many hours with technical support and the machine still does not function properly The Dell representative who contacted me regarding the Revdex.com complaint was wickedly rude, which caused me to lose my temper -- something I'm not proud of I do understand that I got confirmation from them regarding what I was buying I contend that I am not an expert where computers are concerned and wouldn't be able to translate the document anyway I wasn't aware of a day return policy And even if I was, I don't use the computer every day, and it took some time to get appropriate software loaded on it As for the Dell representative's statement that I refused technical help -- that is false I purchased a service contract for that machine and have an active case open The technicians have not been able to fix it It continues to lock up, requiring regular rebooting and performs slowly It seems to me that I was sold a machine that wasn't appropriate for needs, even though it was described as such, and now the technicians are stringing me along until the service contract expires, so then I will have no recourse
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, processed a system exchange The exchange was processed after the customer accepted the specifications for the replacement computer which has been shipped to the customer The customer requested a warranty extension as a concession which was denied however, he should be able to extend the warranty for a fee if he decides he would like support for longer than the original one year warranty which will expire in December The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 06/30/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states concerns with their Dell unit. At this time the agent has processed the customers credit and informed the customer as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any questions or concerns that remain. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***
Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and
appreciate the feedbackDell’s return policy states that a return for credit is limited to the first thirty days from the invoice dateAny product returned to Dell without prior authorization from Dell will be considered an unauthorized return, and you will not receive credit for the product and Dell will not ship the product back to you www.Dell.com/WarrantySince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative requested details regarding Dell order number(s) in question and made multiple attempts to reach the customer to obtain the required information; however, has not been able to further discuss this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer
expressed dissatisfaction with Dell’s service and support and wants a new computer and warranty concessions We regret any dissatisfaction she may have experienced and appreciate the feedback provided Computers which exhibit issues subject to coverage under Dell’s Limited Hardware Warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms The warranty purchased with the original computer will be transferred to an exchange computer when the computer being replaced is returned to Dell and the original warranty terms remain in force Dell will not process a warranty extension as a concession due to her technical issue Since the date of the submission, a Dell representative contacted the customer and, as a one-time exception for customer satisfaction reasons, processed a new system exchange which has been shipped to the customer We ask that she contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The laptop is a lemon Since I bought it I have had it repaired times for the same problems The processor fan was replaced twice Two weeks after it was repaired the processor fan went out againThe mother board was was also replaced twiceWhen I got my laptop back from Dell's repair center the USB's did not work and another repair was required which the tech came to my house twice to resolved the repair of the USB'sI feel that I bought a new laptop and not a refurbished laptop it should be replaced with the same and refurbished laptops are cheaper in priceI am asking for apples to apples replacement nothing that is off the wall I want what is right and fair
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative informed her that her Dell promotional gift card had expired and cannot
be reinstated
Our representative also informed her of the terms and conditions of Gift Cards
***
Her request for a replacement gift card was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: still feel like I've been cheated by your companyYour customer service is absolutely terribleThe only person in your whole company who actually did something for me that helped was the finance person who reversed the interest charges that you guys shouldn't have been charging in the first placeI should be filing a second Revdex.com complaint against your business practicesWhen someone purchases and item on a promotion and they send money to pay that off you should apply the money to that item not to the new item that they purchased so therefore you can then let their promotionalExpire and charge them interest on the original purchaseI'm glad she reversed the charges but it took me talking to people before that even got taken care ofmonths for delivery of a TV is completely unacceptable I will never do business with you guys again and I will be recommending to everyone that I know and on social media not to do business with you eitherRegards,
*** ***
Complaint: ***
I am rejecting this response because:Dell's resolution is still not acceptableI wanted a free repair, they changed their offer from a 3% discount to a 10% discount, which is still very minimal and insulting to meThis issue first started occurring right before the time they say the warranty expired, yet they will not helpThey just want any way out of being forced to help the customerA laptop should NOT burn a person and stop working within a year of owning itWhat does this say about Dell's products and their customer service? Both are very low qualityTheir outsourced call center is very unhelpful and rudeTheir products are made to break right around a year so Dell can make an excuse not to help the customer.This company should have an unresolved complaint and a negative mark against them, because they have definitely not resolved this complaint, and now I am out a $computerYet Dell doesn't care about the customer, just lining their executives' pockets with goldI definitely reject Dell's response and the way they have handled this issueDell will lose sales by doing business this way
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The answer given by the company was untrue I advised in the email to respond via email but they didn't When we finally spoke instead of addressing the matter at hand he asked me and I quote "when did you tell me to respond in email" I asked him was he serious I thought he was here to help me resolve the issue He proceeded to yell at me for which I got irate I explained to him to have his manager call or email as I can not deal with him He tells me he has no manager and he was it.
Finally he provided the manager info after I threaten to have this proceeded with the Revdex.com His manager called and did the same thing I explained to him that I did not spill anything on my laptop and this wasn't true I do not have kids and the only who could have done it was me I explained I felt that dell didn't want to honor the contract hence the running around I was doing and just to get the laptop too them He tells me the same thing over that something was spilled He didn't offer to give my money back for the warranty since I had such a difficult time with the company not having my laptop registered to my warranty, it took several months to get my laptop looked because of this issue, people made empty promises and the major inconvenienced in such a way that it caused me utmost stress How is that a resolution? Not to mention I will continue to stand by and say I did NOT spill anything on the laptop and they are wrong they are giving me no confidence in their abilities to even fix Not once did they ask me what would be a happy solution Not once did they say how can I help you to resolve this matter the customer service reps thought it was their duty to yell at me for something their company didn't do Unbelievable! and this is the face of dell I am disgusted I want a resolution I want to have customer service anyone can make a mistake and maybe they looked at the wrong laptop for mine however I want assistance
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The giftcards (*** and *** )have expriedHowever It is all DELL's flault not minethe cards expries in December 2015, DELL spent three months to sovle the problem from October 2015, and the problem is still unsovled now 2016.Now I stress that Dell should give the money back for the expried cards and also compensate my loss of time
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched and return for creditOur records indicated the credit has been applied to the original form of paymentWe
regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer the system is out of warranty and was ordered with no media. He has advised the customer that they will need to purchase the media in order to reinstall their OS. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: I called the the number Dell left, nobody answered and I replied that email , no response!i do not have the way to contact that agent right nowHe even did not answer my email...
Regards,
*** **
Complaint: ***
I am rejecting this response because:The "refund" Dell refers to was only 1/of the proper amount They still refused to honor the promo discount, citing that 'order had already shipped' I am still out about I do not consider this matter satisfactorily resolvedI recommend that people try to avoid Dell Computers, but if they have no choice but to deal with them, be very wary, as if you make an error, their customer service is not going to be on your side--IF you can get in touch with them.
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had depot service performed on the customer’s system to resolve its issues. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, attempted to reach the customer by phone and emailOur records indicate a full refund has already been processed for the orderWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Our representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsOur representative may be contacted directly by e-mail at ***@Dell.com
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterOur records
show that the credit for product return has been processed to the original form of paymentFurthermore, a gift card also has been processedThe representative followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dell representative, *** will continue to be the customers’ point of contactThe representative authorized a depot service and provided shipping materialAt this time we are waiting for the customer to send the system to the depot for diagnostic reviewWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Complaint: ***
I am rejecting this response because:The computer does not function properly I have spent many hours with technical support and the machine still does not function properly The Dell representative who contacted me regarding the Revdex.com complaint was wickedly rude, which caused me to lose my temper -- something I'm not proud of I do understand that I got confirmation from them regarding what I was buying I contend that I am not an expert where computers are concerned and wouldn't be able to translate the document anyway I wasn't aware of a day return policy And even if I was, I don't use the computer every day, and it took some time to get appropriate software loaded on it As for the Dell representative's statement that I refused technical help -- that is false I purchased a service contract for that machine and have an active case open The technicians have not been able to fix it It continues to lock up, requiring regular rebooting and performs slowly It seems to me that I was sold a machine that wasn't appropriate for needs, even though it was described as such, and now the technicians are stringing me along until the service contract expires, so then I will have no recourse
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer and, for customer satisfaction reasons, processed a system exchange The exchange was processed after the customer accepted the specifications for the replacement computer which has been shipped to the customer The customer requested a warranty extension as a concession which was denied however, he should be able to extend the warranty for a fee if he decides he would like support for longer than the original one year warranty which will expire in December The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 06/30/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states concerns with their Dell unit. At this time the agent has processed the customers credit and informed the customer as suchDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any questions or concerns that remain. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***
Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and
appreciate the feedbackDell’s return policy states that a return for credit is limited to the first thirty days from the invoice dateAny product returned to Dell without prior authorization from Dell will be considered an unauthorized return, and you will not receive credit for the product and Dell will not ship the product back to you www.Dell.com/WarrantySince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative requested details regarding Dell order number(s) in question and made multiple attempts to reach the customer to obtain the required information; however, has not been able to further discuss this matterShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer
expressed dissatisfaction with Dell’s service and support and wants a new computer and warranty concessions We regret any dissatisfaction she may have experienced and appreciate the feedback provided Computers which exhibit issues subject to coverage under Dell’s Limited Hardware Warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty terms The warranty purchased with the original computer will be transferred to an exchange computer when the computer being replaced is returned to Dell and the original warranty terms remain in force Dell will not process a warranty extension as a concession due to her technical issue Since the date of the submission, a Dell representative contacted the customer and, as a one-time exception for customer satisfaction reasons, processed a new system exchange which has been shipped to the customer We ask that she contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The laptop is a lemon Since I bought it I have had it repaired times for the same problems The processor fan was replaced twice Two weeks after it was repaired the processor fan went out againThe mother board was was also replaced twiceWhen I got my laptop back from Dell's repair center the USB's did not work and another repair was required which the tech came to my house twice to resolved the repair of the USB'sI feel that I bought a new laptop and not a refurbished laptop it should be replaced with the same and refurbished laptops are cheaper in priceI am asking for apples to apples replacement nothing that is off the wall I want what is right and fair
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative informed her that her Dell promotional gift card had expired and cannot
be reinstated
Our representative also informed her of the terms and conditions of Gift Cards
***
Her request for a replacement gift card was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: still feel like I've been cheated by your companyYour customer service is absolutely terribleThe only person in your whole company who actually did something for me that helped was the finance person who reversed the interest charges that you guys shouldn't have been charging in the first placeI should be filing a second Revdex.com complaint against your business practicesWhen someone purchases and item on a promotion and they send money to pay that off you should apply the money to that item not to the new item that they purchased so therefore you can then let their promotionalExpire and charge them interest on the original purchaseI'm glad she reversed the charges but it took me talking to people before that even got taken care ofmonths for delivery of a TV is completely unacceptable I will never do business with you guys again and I will be recommending to everyone that I know and on social media not to do business with you eitherRegards,
*** ***
Complaint: ***
I am rejecting this response because:Dell's resolution is still not acceptableI wanted a free repair, they changed their offer from a 3% discount to a 10% discount, which is still very minimal and insulting to meThis issue first started occurring right before the time they say the warranty expired, yet they will not helpThey just want any way out of being forced to help the customerA laptop should NOT burn a person and stop working within a year of owning itWhat does this say about Dell's products and their customer service? Both are very low qualityTheir outsourced call center is very unhelpful and rudeTheir products are made to break right around a year so Dell can make an excuse not to help the customer.This company should have an unresolved complaint and a negative mark against them, because they have definitely not resolved this complaint, and now I am out a $computerYet Dell doesn't care about the customer, just lining their executives' pockets with goldI definitely reject Dell's response and the way they have handled this issueDell will lose sales by doing business this way
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The answer given by the company was untrue I advised in the email to respond via email but they didn't When we finally spoke instead of addressing the matter at hand he asked me and I quote "when did you tell me to respond in email" I asked him was he serious I thought he was here to help me resolve the issue He proceeded to yell at me for which I got irate I explained to him to have his manager call or email as I can not deal with him He tells me he has no manager and he was it.
Finally he provided the manager info after I threaten to have this proceeded with the Revdex.com His manager called and did the same thing I explained to him that I did not spill anything on my laptop and this wasn't true I do not have kids and the only who could have done it was me I explained I felt that dell didn't want to honor the contract hence the running around I was doing and just to get the laptop too them He tells me the same thing over that something was spilled He didn't offer to give my money back for the warranty since I had such a difficult time with the company not having my laptop registered to my warranty, it took several months to get my laptop looked because of this issue, people made empty promises and the major inconvenienced in such a way that it caused me utmost stress How is that a resolution? Not to mention I will continue to stand by and say I did NOT spill anything on the laptop and they are wrong they are giving me no confidence in their abilities to even fix Not once did they ask me what would be a happy solution Not once did they say how can I help you to resolve this matter the customer service reps thought it was their duty to yell at me for something their company didn't do Unbelievable! and this is the face of dell I am disgusted I want a resolution I want to have customer service anyone can make a mistake and maybe they looked at the wrong laptop for mine however I want assistance
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The giftcards (*** and *** )have expriedHowever It is all DELL's flault not minethe cards expries in December 2015, DELL spent three months to sovle the problem from October 2015, and the problem is still unsovled now 2016.Now I stress that Dell should give the money back for the expried cards and also compensate my loss of time
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and dispatched and return for creditOur records indicated the credit has been applied to the original form of paymentWe
regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer the system is out of warranty and was ordered with no media. He has advised the customer that they will need to purchase the media in order to reinstall their OS. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell