Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** * ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative, *** and the customer had worked together to resolve the tech issues the customer had been having with their Dell computer. The system has been repaired at the depot and has been delivered back to the customer. *** has invited the customer to call them directly if the customer should need further assistance in this matter. The customer has ***’s contact information. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website, regarding the Solid State GB Drive. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers so we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." In the interest of customer satisfaction, Dell representative, *** has offered the customer a ten (10%) percent discount off their next Dell purchase from Dell. This offer is valid for two (2) weeks from the date of this letter submission. We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe explained the terms and conditions of the warranty and denied the exchange requestThe representative authorized an onsite service to replace parts and followed up once completedThe customer confirmed system is working fine after onsite was completedThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by
Ms*** *** A Dell representative recently contacted Ms*** regarding her concernsShe confirmed that she received the ac-adapter kit and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail a* ***Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support Team Incident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:First they did not make several attempts to reach me but that is besides the point. They should have responded originally to my calls and emails regarding my return. I was told I would get a full refund since I was sent a bad computer. After contacting Revdex.com they finally responded but only credited me partial payment. I had to reach out to them again to find out why. They did respond today stating that they have credited me the rest of the money but I have yet to see it in my account. I will not accept the response until the full refund is in my account
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customerDell Representative *** contacted the Ms*** again who confirmed the replacement system is working much better and is happy with itThe representative confirmed the old system was returned and received in at DellPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative denied the customer’s refund and exchange requests however, a service dispatch was processed to have the customer’s computer repaired and returned to the customer The customer indicated she had received unwanted calls from people who claimed to be from Dell We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited technical support calls come from individuals using a variety of company names Our representative requested that the customer provide Dell additional information to assist us in our investigation The representative also requested that she report this matter to the FTC The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, ***, contacted the customer and respectfully denied the request for a refund as the customer purchased retail and not directly from DellThe customer warranty expired 9/15/does have the option to contact our out of warranty repaired department which the information was provided to himPlease have the customer contact the representative by email at ***_***@Dell.com
Sincerely
Advanced Resolution Group
Incident
Dell Inc
Complaint: ***
I am rejecting this response because:Dear Revdex.com,We received the following email on the 26th of January:“This mail is related to your recent interaction with Dell technical support & our records show that the AC Adapter was shipped to youHowever, it was refused by you for a delivery as you said that you would buy it locally.” ***This is untrueThe adapter was never shippedThis is why we have been trying to cancel the order since the 5th of January after they failed to ship the adapterWe never refused the delivery because of a local purchaseWe had to end up purchasing one because Dell failed to honor their commitment to ship by the 4th of JanuaryWe were guaranteed on the phone, by email they said it was “expected” to arrive by the 4th of JanuaryI did not arrive.We received the following email on the 23rd of January:“Please accept our sincere apologies for the delay in getting the order fulfilledAs now you have request for a cancellation, the request has been submitted and we will keep you updatedAt Dell, we take pride in our service so please let us know if you have any other queries.” *** ***Our order is still has not been canceled!We received the following email on 25th of January:“Subject: Dell Order Has Shipped for Dell Purchase ID: ***” ***@Dell.comWe received three phone calls telling us to call DellI have spent hours and hours speaking with DellOne of these phone messages stated our order would be canceledOne of these messages stated that the part wouldn’t be ready until the middle of MarchAnother message stated that the part had been shipped and would arrive on January 31stThe question is, where is the adapter since it was ordered on December 30th and it is now February 1?This case isn’t closed by a long shotDell, ***, or someone needs to cancel this order ASAPThis is ridiculous!Sinncerely, *** ***
Regards,
*** ***
Today’s Date: 01/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** , to address the contents of their correspondenceThe
customer states they are receiving tech support fraud calls identifying themselves as DellAt this time the agent has reported the incident to the Dell security team and the customers feedback was takenAdditionally the customer was directed to report the incidents to the FCCDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have contacted Dell within the 30-day window about this issue, as opposed to what Dell is sayingJust to prove that, I'm pasting here some of the chat log I received in the email: This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your recordsYour session ID for this incident is ***Time Details 01/26/02:12:06PMSession Started with Agent (***)01/26/02:12:06PM*** ***: "The router is not functioning as described/expectedThe signal strength is so low that I had to just be around the router to get connected to internet."01/26/02:12:15PMAgent (***): "Welcome to Dell Customer Care Chat! My name is ***."01/26/02:12:17PMAgent (***): "Hello, How are you doing today?"01/26/02:12:23PMAgent (***): "I understand your concern and I will personally attend to this matter and assure you to provide quality service."01/26/02:12:43PMAgent (***): "Is this the correct Dell Purchase ID:-***"01/26/02:13:21PM*** ***: "this is the Dell Purchase ID"01/26/02:13:34PM*** ***: "the order # is ***"01/26/02:13:40PM*** ***: "how r u" It is just some random excuse to not refundI'm not satisfied
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I was charged for the order I have cancelledSo they promised not to charge for the failed order, but they charged it
Regards,
*** ***
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer that same day shipping depends on inventory and the amount of orders taken that day. The customer has now received their order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe examples the customer has provided are only basic configuration before support is addedPlease have the customer contact the representative by email at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free, specifically as it interacts with third party software and applications such as an Operating System software upgrade Since the date of the submission, Dell representatives contacted the customer to provide assistance and appear to have resolved most of the issues with an exception of some free software that is not available as a download Our representative offered assistance in downloading a comparable application which the customer declined We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative did additional troubleshooting steps and resolved the issueThe representative received approval to close the complaint by the customerIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** informed our representative that he had disputed the charge with his bank for order#
***Furthermore, he has already received the credit from his bank and considers this matter closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at***@Dell.com, in case Mr*** has any further questions regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that July 19/a return was authorized for the systemOn July 24th an exchange was authorized for the systemOnce the original system was returned to Dell a full credit was provided less shippingThe customer also received the exchange unit which is why a hold was placed on the account due to non-paymentThe customer will need to follow up with Dell Financial in regards to her financial account and paymentsAt this time until the customer authorizes payment for the exchange system she receive no further support will be providedSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because:Two weeks ago an alternate Dell person contacted me, and asked me the same questions as had been asked before Based on what had been done and the information he had with him, he requested a couple days to come up with the next steps Then the person I had been dealing with contacted me via email and at home while I was away on business I responded back that I was waiting the next step of the troubleshooting on an email on 7/ I have received no reply back. As to their statement that the issue was previously resolved, IT WAS NOT I cannot understand how many times I need to explain to Dell that a computer randomly crashing with a BSOD and fixing it so that just randomly crashes does NOT resolve the issue. So far the individual from Dell since contacting the Revdex.com has run the same diagnostic tools as previous techs and deleted a software file for an accessory program that was randomly crashing (the program, not the computer). The issue of the computer randomly crashing still remains from the spring of when Dell attempted to resolve the issue
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** * ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative, *** and the customer had worked together to resolve the tech issues the customer had been having with their Dell computer. The system has been repaired at the depot and has been delivered back to the customer. *** has invited the customer to call them directly if the customer should need further assistance in this matter. The customer has ***’s contact information. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website, regarding the Solid State GB Drive. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers so we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." In the interest of customer satisfaction, Dell representative, *** has offered the customer a ten (10%) percent discount off their next Dell purchase from Dell. This offer is valid for two (2) weeks from the date of this letter submission. We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe explained the terms and conditions of the warranty and denied the exchange requestThe representative authorized an onsite service to replace parts and followed up once completedThe customer confirmed system is working fine after onsite was completedThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by
Ms*** *** A Dell representative recently contacted Ms*** regarding her concernsShe confirmed that she received the ac-adapter kit and the issue has been resolvedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail a* ***Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support Team Incident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:First they did not make several attempts to reach me but that is besides the point. They should have responded originally to my calls and emails regarding my return. I was told I would get a full refund since I was sent a bad computer. After contacting Revdex.com they finally responded but only credited me partial payment. I had to reach out to them again to find out why. They did respond today stating that they have credited me the rest of the money but I have yet to see it in my account. I will not accept the response until the full refund is in my account
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customerDell Representative *** contacted the Ms*** again who confirmed the replacement system is working much better and is happy with itThe representative confirmed the old system was returned and received in at DellPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced or a refund We regret any dissatisfaction she may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during 2014, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative denied the customer’s refund and exchange requests however, a service dispatch was processed to have the customer’s computer repaired and returned to the customer The customer indicated she had received unwanted calls from people who claimed to be from Dell We are aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited technical support calls come from individuals using a variety of company names Our representative requested that the customer provide Dell additional information to assist us in our investigation The representative also requested that she report this matter to the FTC The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, ***, contacted the customer and respectfully denied the request for a refund as the customer purchased retail and not directly from DellThe customer warranty expired 9/15/does have the option to contact our out of warranty repaired department which the information was provided to himPlease have the customer contact the representative by email at ***_***@Dell.com
Sincerely
Advanced Resolution Group
Incident
Dell Inc
Complaint: ***
I am rejecting this response because:Dear Revdex.com,We received the following email on the 26th of January:“This mail is related to your recent interaction with Dell technical support & our records show that the AC Adapter was shipped to youHowever, it was refused by you for a delivery as you said that you would buy it locally.” ***This is untrueThe adapter was never shippedThis is why we have been trying to cancel the order since the 5th of January after they failed to ship the adapterWe never refused the delivery because of a local purchaseWe had to end up purchasing one because Dell failed to honor their commitment to ship by the 4th of JanuaryWe were guaranteed on the phone, by email they said it was “expected” to arrive by the 4th of JanuaryI did not arrive.We received the following email on the 23rd of January:“Please accept our sincere apologies for the delay in getting the order fulfilledAs now you have request for a cancellation, the request has been submitted and we will keep you updatedAt Dell, we take pride in our service so please let us know if you have any other queries.” *** ***Our order is still has not been canceled!We received the following email on 25th of January:“Subject: Dell Order Has Shipped for Dell Purchase ID: ***” ***@Dell.comWe received three phone calls telling us to call DellI have spent hours and hours speaking with DellOne of these phone messages stated our order would be canceledOne of these messages stated that the part wouldn’t be ready until the middle of MarchAnother message stated that the part had been shipped and would arrive on January 31stThe question is, where is the adapter since it was ordered on December 30th and it is now February 1?This case isn’t closed by a long shotDell, ***, or someone needs to cancel this order ASAPThis is ridiculous!Sinncerely, *** ***
Regards,
*** ***
Today’s Date: 01/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** *** , to address the contents of their correspondenceThe
customer states they are receiving tech support fraud calls identifying themselves as DellAt this time the agent has reported the incident to the Dell security team and the customers feedback was takenAdditionally the customer was directed to report the incidents to the FCCDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have contacted Dell within the 30-day window about this issue, as opposed to what Dell is sayingJust to prove that, I'm pasting here some of the chat log I received in the email: This is an automated email sent from Dell ChatThe following information is a log of your sessionPlease save the log for your recordsYour session ID for this incident is ***Time Details 01/26/02:12:06PMSession Started with Agent (***)01/26/02:12:06PM*** ***: "The router is not functioning as described/expectedThe signal strength is so low that I had to just be around the router to get connected to internet."01/26/02:12:15PMAgent (***): "Welcome to Dell Customer Care Chat! My name is ***."01/26/02:12:17PMAgent (***): "Hello, How are you doing today?"01/26/02:12:23PMAgent (***): "I understand your concern and I will personally attend to this matter and assure you to provide quality service."01/26/02:12:43PMAgent (***): "Is this the correct Dell Purchase ID:-***"01/26/02:13:21PM*** ***: "this is the Dell Purchase ID"01/26/02:13:34PM*** ***: "the order # is ***"01/26/02:13:40PM*** ***: "how r u" It is just some random excuse to not refundI'm not satisfied
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I was charged for the order I have cancelledSo they promised not to charge for the failed order, but they charged it
Regards,
*** ***
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer that same day shipping depends on inventory and the amount of orders taken that day. The customer has now received their order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe examples the customer has provided are only basic configuration before support is addedPlease have the customer contact the representative by email at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired We regret any dissatisfaction she may have experienced and appreciate the feedback provided Dell cannot warrant that the operation of any Dell product will be uninterrupted or error-free, specifically as it interacts with third party software and applications such as an Operating System software upgrade Since the date of the submission, Dell representatives contacted the customer to provide assistance and appear to have resolved most of the issues with an exception of some free software that is not available as a download Our representative offered assistance in downloading a comparable application which the customer declined We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty and ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative did additional troubleshooting steps and resolved the issueThe representative received approval to close the complaint by the customerIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** informed our representative that he had disputed the charge with his bank for order#
***Furthermore, he has already received the credit from his bank and considers this matter closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at***@Dell.com, in case Mr*** has any further questions regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate that July 19/a return was authorized for the systemOn July 24th an exchange was authorized for the systemOnce the original system was returned to Dell a full credit was provided less shippingThe customer also received the exchange unit which is why a hold was placed on the account due to non-paymentThe customer will need to follow up with Dell Financial in regards to her financial account and paymentsAt this time until the customer authorizes payment for the exchange system she receive no further support will be providedSincerely, Advanced Resolution Group FID # *** Dell
Complaint: ***
I am rejecting this response because:Two weeks ago an alternate Dell person contacted me, and asked me the same questions as had been asked before Based on what had been done and the information he had with him, he requested a couple days to come up with the next steps Then the person I had been dealing with contacted me via email and at home while I was away on business I responded back that I was waiting the next step of the troubleshooting on an email on 7/ I have received no reply back. As to their statement that the issue was previously resolved, IT WAS NOT I cannot understand how many times I need to explain to Dell that a computer randomly crashing with a BSOD and fixing it so that just randomly crashes does NOT resolve the issue. So far the individual from Dell since contacting the Revdex.com has run the same diagnostic tools as previous techs and deleted a software file for an accessory program that was randomly crashing (the program, not the computer). The issue of the computer randomly crashing still remains from the spring of when Dell attempted to resolve the issue
Regards,
*** ***