Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** followed up with the customer confirmed system has been sent to the depotOnce repaired the representative will follow up to confirm no other problemsOur representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because: I called the the number Dell left, nobody answered and I replied that email , no response!i do not have the way to contact that agent right nowHe even did not answer my email...
Regards,
*** **
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a recent Dell computer order and wants to return it for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative processed an unlike exchange with the option for the Windows operating system the customer requires The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Hello, When I login to view the complaint, I do not see an option to provide feedback. There is also the status display that the case is closed and there is no further action required on my part. Because of this, it is a little confusing I would like to ensure you are aware this issue has been fully resolved, and I truly appreciate your organization as a vehicle that made this event possible I would also like to note regarding the comments that Dell provided in this complaint: "refund as a courtesy." I do not feel this was accurate. I was not able to use either the monitor, nor the PC due to: 1) the touch screen monitor Dell recommended was not compatible with the PC and did not include adaptive hardware, and 2) the PC was defective. We were never able to turn on the PC after hooking up to an existing working monitor in our home, even with several attempts through prompted reinstalls Regardless of the time constraints and Dell's 30-day limited return policy, they were at fault. If they weren't, I do not feel they would have given me a "courtesy" refund after all the contacts (5+) I made with their organization to unsuccessfully resolve the issue Sincerely, *** ***
Dear Revdex.com, Our records indicate that the Dell representative *** has been in contact with the customerAt this time the system is at the depot for serviceThe representative will maintain ownership until the customer confirms system has been received and working as designedThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:The response is simply not truthfulI placed an order for a computer at a price and it was confirmedI have email and copies of Dell pages as evidenceI was told by Dell employees from India that I should cancel and reorder the computerNo one could tell me whyMy delivery kept slipping to a point in which it would take weeksNo one could tell me whyI contacted Dell to find out whyNo one respondedI contacted[ the Revdex.comA Dell employee *** from India contacted meHe'd leave a number I'd call it and he would not replyI sent him emailsI have copies of all emails and phone calls to *** sent me an email saying he was canceling my order because he could not reach meI sent *** still another email and phone call and in it told him I had copies of my repeated attempts to reach himWe subsequently connected*** apologized and placed an order for a computer identical to mineHe said he'd have to charge $moreI agreed to it*** took my credit card number, my card was charged for the computer I received an email confirmationI have copies of the order, the email confirmation and the credit card chargeAs this was happening *** sent me an email and called*** works am - eastern time which is am to my timeI sent an email to *** that we'd have to set a time to communicateHe said he'd contact me in a hr windowHe did notAfter repeated attempts to communicate with someone with work hers starting at am we connectedAs this was happening someone canceled the order *** had placedAnd Dell refunded my credit card charge*** then offered to place an order for my computer. His order for the computer was $more then my original order and ***'s orderI told him that was objectionableI had him send me an email, showing the configuration and the $price increaseI have that alsoI have copies of all emails, copies of my repeated phone call communications, copies of my account page at Dell showing the confirmed orders, a copy of ***s order showing it was $more than the prior ordersI also have a copy of an email from *** saying he did not know why his order had been canceled*** has simply not been truthfulI would be happy to forward all of these records to the Revdex.comDell is a good companyThey simply have an employee that has not been truthfulGiven his lack of truthfulness I do find my self wondering if he did something to cancel ***'s orderThis comes off as a "Bait and Switch"Please let me know if the Revdex.com would like copies of the records referenced aboveThe response from Dell is not truthful and is not accepted
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Dell representative, Sreejith, is working with the customer to achieve an amicable resolution for their concernsIn the interest of customer satisfaction, product return for order number *** is being processedShould the customer have any additional concerns regarding this case, they can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: Dell computers should have offered this in the beginning but instead their customer support representative proceeded to call me, a customer, a liarStating that I was creating falsified accusations of what actually happened to my equipment, that they do not send out updates to systems that are out of warranty, of which led me to ask when my warranty expired, of which I was told December 7th, Which led me to ask what happened to the extended warranty I was promised when the computer was replaced? Of course, they had no record of thisI was then told to pay for repairs out of pocket, or to purchase a new system from DellI refused the service they offered due to the insults that I was awarded by their customer service representativeI feel that the only reason they are even contacting me now is because there was a Revdex.com complaint filedDell does not care about the quality of the product they are sellingCausing the customer to remain non-productive for days if not weeks as they scramble to figure out what to doMy laptop was a part of a business hub, not a personal laptop for gaming or whateverDell computers could have handled this with more grace and customer satisfaction but chose to deny my claim, deny my complaint, and call me a liarI had to pay out of pocket to get the data out of the system to install into a different computerInstead of asking for a full refund of which I never didI asked for a refund of what was left of the laptop itself from my account with them and I would continue to pay for the remainder of the balanceThey refused and informed me that they would repair my system and send it back to meI cannot trust that they will actually repair the system and my faith in Dell computers to not use refurbished (ie, used) parts to repair the system has been at the forefront of my mindWhen I pay for a new computer, I expect a NEW computerIf I get a replacement system to replace said new computer, it should not be a refurbished unitDell has been sued several times for this very same thing in the past, yes I am doing my research, of which millions of dollars have been paid out in class action lawsuits against themIf they can no longer build a quality system, they should not be in businessI have no more faith in Dell, to do what is right and this is the reason I do not accept their solutionMy guess is that they do not care for the customers any longer, so my next step will be to consult with an attorney about starting a class action lawsuit against them for workmanship of materials, upgrades that purposely wipe out operating systems, customer satisfaction, and whatever else I can get my peers to say they have done to themCurrently, they have added finance charges to our accounts that are over 2/of our monthly paymentIn which have proven that they are charging us exactly what we paid for the equipment we purchased three years agoWe have not actually paid any of the interest off and recently our interest rate went up! Without a message sent to us that it wouldWhen asked about this, they said no email was sent out as they do not do this to accountsYes, my faith that Dell is a reputable company is shatteredI will never purchase another Dell product for as long as I am alive and I will not recommend them to anyone I know, or will meet in the future. The customer service rep that contacted me, ***, had no authority to do what should have been done in the first placeAppease the customerIt should have been a cut and dried case and since I have found out that (19) nineteen people I am associated with have had issues similar to my own happen to themAn update that came from Dell Support Assist, installing a BIOS update that was not meant for the system. I am not happy with the end result of this.
I appreciate the Revdex.com of Texas for their help in this matterAlthough I feel this situation is not resolved and will not be until they do the right thing here. Sincerely,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Our representative remained engaged until the customer’s account was refunded for the order and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants his computer repaired or exchangedWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince
the date of this submission, Dell sent Mr*** an exchange computer, per the terms of Dell’s Limited Hardware WarrantyMr*** was unhappy with the replacement computer so, for customer satisfaction reasons, our representative initiated a Return Authorization for a refundOur representative provided contact information and will remain engaged with the customer to process the refund once the computer is returned to Dell.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer with the information to out of warranty support since her system has been out of warranty since 2012. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:This issue involves more than their advertisementIt also includes the rude and degrading service I receivedI want to ensure that the other people ( who haven't already complained) are aware this is how they will be treatedI did ask to speak to someone within the United States but I was told this will never be a possibility I want no money or product from this disgusting "company" but instead an actual apology from someone in their Texas headquarters because it's clear their out of state "employees" don't want to hear from "stupid Americans"
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to return and receive a full refund for merchandise he has now returned to Dell. *** has sent the customer copies of the credit memos for Mr***’ records. We certainly do apologize for any delays there may have been during the Holidays on our support phone lines; we do hope the next transaction the customer has with Dell will be a far more positive experience. Please have the customer contact our representative directly by email at ***@Dell.com if he should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer and is currently working with the customerThe representative has offered to authorize a replacement of the motherboard and hard driveAt this time the representative is waiting on the customer to respondPlease have the customer contact the representative by emailing at ***[email protected] with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Today’s Date: 09/24/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns with their printer purchased in At this time the agent has advised the customer the printer is at fault and offered a discount to the customer towards a new printerThe customer respectfully declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Thomas F*
Complaint: ***
I am rejecting this response because: they are u willing to refund they money spent on a fraudulent saleThey sold me a desktop computer that has all laptop components InsideIt doesn't even have it's own power supplyIt is not upgradable as it should be and is not what it was suppose to be which was a "Desktop computer" not a laptop Computer inside a desktop boxAnd then they want to Charge me Half of what I paid for the entire computer to fix what can't be fixedI need a complete refundThis is fraud
Regards, *** ***
*** ***
Today’s Date: 05/23/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionA Dell representative will reach out to the customer, *** * ***, to address the contents of their correspondenceThe customer states technical concerns with their Dell system. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processAn agent will be reassigned to the customers case for contact. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and advised her the credit has been applied to the original form of payment and will be reflected on
the next billing statementWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued onsite service to fix the customer’s issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** followed up with the customer confirmed system has been sent to the depotOnce repaired the representative will follow up to confirm no other problemsOur representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because: I called the the number Dell left, nobody answered and I replied that email , no response!i do not have the way to contact that agent right nowHe even did not answer my email...
Regards,
*** **
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with a recent Dell computer order and wants to return it for a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative processed an unlike exchange with the option for the Windows operating system the customer requires The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Hello, When I login to view the complaint, I do not see an option to provide feedback. There is also the status display that the case is closed and there is no further action required on my part. Because of this, it is a little confusing I would like to ensure you are aware this issue has been fully resolved, and I truly appreciate your organization as a vehicle that made this event possible I would also like to note regarding the comments that Dell provided in this complaint: "refund as a courtesy." I do not feel this was accurate. I was not able to use either the monitor, nor the PC due to: 1) the touch screen monitor Dell recommended was not compatible with the PC and did not include adaptive hardware, and 2) the PC was defective. We were never able to turn on the PC after hooking up to an existing working monitor in our home, even with several attempts through prompted reinstalls Regardless of the time constraints and Dell's 30-day limited return policy, they were at fault. If they weren't, I do not feel they would have given me a "courtesy" refund after all the contacts (5+) I made with their organization to unsuccessfully resolve the issue Sincerely, *** ***
Dear Revdex.com, Our records indicate that the Dell representative *** has been in contact with the customerAt this time the system is at the depot for serviceThe representative will maintain ownership until the customer confirms system has been received and working as designedThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:The response is simply not truthfulI placed an order for a computer at a price and it was confirmedI have email and copies of Dell pages as evidenceI was told by Dell employees from India that I should cancel and reorder the computerNo one could tell me whyMy delivery kept slipping to a point in which it would take weeksNo one could tell me whyI contacted Dell to find out whyNo one respondedI contacted[ the Revdex.comA Dell employee *** from India contacted meHe'd leave a number I'd call it and he would not replyI sent him emailsI have copies of all emails and phone calls to *** sent me an email saying he was canceling my order because he could not reach meI sent *** still another email and phone call and in it told him I had copies of my repeated attempts to reach himWe subsequently connected*** apologized and placed an order for a computer identical to mineHe said he'd have to charge $moreI agreed to it*** took my credit card number, my card was charged for the computer I received an email confirmationI have copies of the order, the email confirmation and the credit card chargeAs this was happening *** sent me an email and called*** works am - eastern time which is am to my timeI sent an email to *** that we'd have to set a time to communicateHe said he'd contact me in a hr windowHe did notAfter repeated attempts to communicate with someone with work hers starting at am we connectedAs this was happening someone canceled the order *** had placedAnd Dell refunded my credit card charge*** then offered to place an order for my computer. His order for the computer was $more then my original order and ***'s orderI told him that was objectionableI had him send me an email, showing the configuration and the $price increaseI have that alsoI have copies of all emails, copies of my repeated phone call communications, copies of my account page at Dell showing the confirmed orders, a copy of ***s order showing it was $more than the prior ordersI also have a copy of an email from *** saying he did not know why his order had been canceled*** has simply not been truthfulI would be happy to forward all of these records to the Revdex.comDell is a good companyThey simply have an employee that has not been truthfulGiven his lack of truthfulness I do find my self wondering if he did something to cancel ***'s orderThis comes off as a "Bait and Switch"Please let me know if the Revdex.com would like copies of the records referenced aboveThe response from Dell is not truthful and is not accepted
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Dell representative, Sreejith, is working with the customer to achieve an amicable resolution for their concernsIn the interest of customer satisfaction, product return for order number *** is being processedShould the customer have any additional concerns regarding this case, they can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: Dell computers should have offered this in the beginning but instead their customer support representative proceeded to call me, a customer, a liarStating that I was creating falsified accusations of what actually happened to my equipment, that they do not send out updates to systems that are out of warranty, of which led me to ask when my warranty expired, of which I was told December 7th, Which led me to ask what happened to the extended warranty I was promised when the computer was replaced? Of course, they had no record of thisI was then told to pay for repairs out of pocket, or to purchase a new system from DellI refused the service they offered due to the insults that I was awarded by their customer service representativeI feel that the only reason they are even contacting me now is because there was a Revdex.com complaint filedDell does not care about the quality of the product they are sellingCausing the customer to remain non-productive for days if not weeks as they scramble to figure out what to doMy laptop was a part of a business hub, not a personal laptop for gaming or whateverDell computers could have handled this with more grace and customer satisfaction but chose to deny my claim, deny my complaint, and call me a liarI had to pay out of pocket to get the data out of the system to install into a different computerInstead of asking for a full refund of which I never didI asked for a refund of what was left of the laptop itself from my account with them and I would continue to pay for the remainder of the balanceThey refused and informed me that they would repair my system and send it back to meI cannot trust that they will actually repair the system and my faith in Dell computers to not use refurbished (ie, used) parts to repair the system has been at the forefront of my mindWhen I pay for a new computer, I expect a NEW computerIf I get a replacement system to replace said new computer, it should not be a refurbished unitDell has been sued several times for this very same thing in the past, yes I am doing my research, of which millions of dollars have been paid out in class action lawsuits against themIf they can no longer build a quality system, they should not be in businessI have no more faith in Dell, to do what is right and this is the reason I do not accept their solutionMy guess is that they do not care for the customers any longer, so my next step will be to consult with an attorney about starting a class action lawsuit against them for workmanship of materials, upgrades that purposely wipe out operating systems, customer satisfaction, and whatever else I can get my peers to say they have done to themCurrently, they have added finance charges to our accounts that are over 2/of our monthly paymentIn which have proven that they are charging us exactly what we paid for the equipment we purchased three years agoWe have not actually paid any of the interest off and recently our interest rate went up! Without a message sent to us that it wouldWhen asked about this, they said no email was sent out as they do not do this to accountsYes, my faith that Dell is a reputable company is shatteredI will never purchase another Dell product for as long as I am alive and I will not recommend them to anyone I know, or will meet in the future. The customer service rep that contacted me, ***, had no authority to do what should have been done in the first placeAppease the customerIt should have been a cut and dried case and since I have found out that (19) nineteen people I am associated with have had issues similar to my own happen to themAn update that came from Dell Support Assist, installing a BIOS update that was not meant for the system. I am not happy with the end result of this.
I appreciate the Revdex.com of Texas for their help in this matterAlthough I feel this situation is not resolved and will not be until they do the right thing here. Sincerely,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price Our representative remained engaged until the customer’s account was refunded for the order and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants his computer repaired or exchangedWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince
the date of this submission, Dell sent Mr*** an exchange computer, per the terms of Dell’s Limited Hardware WarrantyMr*** was unhappy with the replacement computer so, for customer satisfaction reasons, our representative initiated a Return Authorization for a refundOur representative provided contact information and will remain engaged with the customer to process the refund once the computer is returned to Dell.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer with the information to out of warranty support since her system has been out of warranty since 2012. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:This issue involves more than their advertisementIt also includes the rude and degrading service I receivedI want to ensure that the other people ( who haven't already complained) are aware this is how they will be treatedI did ask to speak to someone within the United States but I was told this will never be a possibility I want no money or product from this disgusting "company" but instead an actual apology from someone in their Texas headquarters because it's clear their out of state "employees" don't want to hear from "stupid Americans"
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to return and receive a full refund for merchandise he has now returned to Dell. *** has sent the customer copies of the credit memos for Mr***’ records. We certainly do apologize for any delays there may have been during the Holidays on our support phone lines; we do hope the next transaction the customer has with Dell will be a far more positive experience. Please have the customer contact our representative directly by email at ***@Dell.com if he should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer and is currently working with the customerThe representative has offered to authorize a replacement of the motherboard and hard driveAt this time the representative is waiting on the customer to respondPlease have the customer contact the representative by emailing at ***[email protected] with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Today’s Date: 09/24/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states technical concerns with their printer purchased in At this time the agent has advised the customer the printer is at fault and offered a discount to the customer towards a new printerThe customer respectfully declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
*
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Thomas F
Complaint: ***
I am rejecting this response because: they are u willing to refund they money spent on a fraudulent saleThey sold me a desktop computer that has all laptop components InsideIt doesn't even have it's own power supplyIt is not upgradable as it should be and is not what it was suppose to be which was a "Desktop computer" not a laptop Computer inside a desktop boxAnd then they want to Charge me Half of what I paid for the entire computer to fix what can't be fixedI need a complete refundThis is fraud
Regards, *** ***
*** ***
Today’s Date: 05/23/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionA Dell representative will reach out to the customer, *** * ***, to address the contents of their correspondenceThe customer states technical concerns with their Dell system. Dell regrets any inconvenience caused and we thank the customer for their time and patience during this processAn agent will be reassigned to the customers case for contact. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and advised her the credit has been applied to the original form of payment and will be reflected on
the next billing statementWe regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued onsite service to fix the customer’s issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc