Complaint: ***
I am rejecting this response because: Dell still has not given an resolution to any of the problems with the computer Dell has made no attempts to actually fix any of these problems, and only gives me dead ends in their supposed reach-outs at communicationI have tried to respond but it leads no where Their attempts at communication have only included phone messages from the same individual (not "representatives" as they assert in their rebuttal, so that is lie number one) they have ONLY reached out with ONE representative who's accent is so incredibly thick that I simply cannot understand a word he saysAnd yet after being told so many times that I can't understand this person's voice (I'm sure he's very nice, but it's just that his accent is unintelligible)Dell is saying they are trying to communicate, but in reality they are actually preventing it by only reaching out with this one rep, someone they know I can't understandPleaseconsider thisfor over an entire year, they ONLY have one person call me (one person they know that I can't understand)If you were a company that actually wanted to make things right, wouldn't you, after the first time a valued customer says they can't understand your rep, wouldn't you have a different rep call that customer right away (instead of having the original rep phone bomb the customer repeatedly to the point of harassment) Dell has had this same person send me form emailsI've said this time and time again in this Revdex.com caseThe same basic form letters, and I have responded to them but only get the same original form letter in return (they don't answer or respond to any of the actual conversation, just send a form letter that says nothing relating to my response). It's a run around (and they've been doing it for over a YEAR to avoid replacing my machine that was dysfunctional from the start)Dell is making the appearance of trying to communicate by sending these non functional messages but is actually thwarting any true communication and therefore avoiding the fact that my computer needs to be replaced for both external and internal problems (problems that are known with this model) It has been repeated time and time again that the computer has both external and internal problemsNone of which Dell has even made attempt to rectifyThe external problems are with the power cord (which the computer does not recognize) and the metallic covering on the outside top (that is so sharp it cuts skin)The internal problems are many and have been repeatedly listed in certified letters to Dell and this complaint I will not be satisfied until Dell refunds the cost of the computerAt first I thought I would be satisfied with a new comparable version computer, but after what they've put me through here with the Revdex.com case (it's like they just want to toy with me), I NEVER want to own a Dell computer or deal with this horrible company againI will take this as far as it need go and will not tolerate being phone harassed by the unintelligible rep any longer (I will report this to the authorities if need be, because at this point it IS harassment)I have saved ALL the voice messages and emails and will most certainly use them if necessary to display publicly to consumer advocates the shameful tactics that have been used by Dell to avoid taking responsibility for this faulty computer model
Regards,
** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has investigated the account and has found that this is an unauthorized resellerDue to this no further promotional gift cards will be issued and the account has been flagged as suchDells terms and conditions of the gift cards #Dell, at its sole discretion, reserves the right to reject (decline) requests for promotional incentives, including promotional gift cards and Dell Advantage rewards, to accounts suspected of reseller or promotional abuse activitySincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:After reviewing my a/c, I can admit that both charges were eventually dropped from my a/cHowever, you don't just ask someone to cancel an order and repurchase because of delivery issuesAfter repurchasing you continue to keep delaying the product and changing the delivery datesThis happened on numerous occasions and rather than being upfront with me, you choose to lie on the delivery datesI am bitterly disappointed.Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued onsite service to fix the customer’s issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have taken note for me and my company that while it took Dell over months and approxhours of wasting my time to not fix a broken computer, within minutes of inspecting the computer, Microsoft replaced itWe will avoid dealing with Dell in the future as much as possible since Dell has not empowered its advanced resolution specialists to do what a front-line clerk at a Microsoft store is able to do
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants his computer repaired or exchangedWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince
the date of this submission, Dell sent Mr*** an exchange computer, per the terms of Dell’s Limited Hardware WarrantyMr*** was unhappy with the replacement computer so, for customer satisfaction reasons, our representative initiated a Return Authorization for a refundOur representative provided contact information and will remain engaged with the customer to process the refund once the computer is returned to Dell.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative authorized a depot repair it has been confirmed system was returned back with AC adapter replacementOur representative may be contacted directly by e-mail at ***@Dell.com, in case the customer has any further concerns regarding this caseAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Let me simplify this issue the best I can for youDell.com is selling used products that they mark as newThis is fraudNot only are they fraudulently selling used products as new, they are charging new prices for used equipmentIf you would take a look at any of Dell's competitors they are forced to list returned items as "open box" instead of new, because marking a used product as new is fraudDell does not seem the grasp this ideaFurthermore, Dell is not only committing fraud by their sales tactics, they are issue in house credit to help their customers buy their fraudulent productsSince Dell is a publicly traded company, it appears they care more about their profits than they do their fraudulent advertising.Additionally, Dell is continuing to use this practice on their customersWhat Dell is doing is illegalI believe they insist on me dealing with their low level customer service representative in attempt to minimize their actionsI am more than willing to speak with someone from an American Dell corporate office who understands the severity of what is going onSince I know that the person who responds to Revdex.com complaints isn't the same person who is calling me, I am going to leave my phone number in this message so someone from your corporate office can call me directlyMy number is ###-###-####.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionIn regards to the customer receiving a refurbished system this is in the terms and condition of the warrantyThe representative *** has contacted the customer and will confirm the refurbished system is working as designedThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a complete return and a full refund to the customer’s original form of payment, their Dell Preferred Account. *** informed the customer on 11/08/the account has been credited in full for this return. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:The response is simply not truthfulI placed an order for a computer at a price and it was confirmedI have email and copies of Dell pages as evidenceI was told by Dell employees from India that I should cancel and reorder the computerNo one could tell me whyMy delivery kept slipping to a point in which it would take weeksNo one could tell me whyI contacted Dell to find out whyNo one respondedI contacted[ the Revdex.comA Dell employee *** from India contacted meHe'd leave a number I'd call it and he would not replyI sent him emailsI have copies of all emails and phone calls to *** sent me an email saying he was canceling my order because he could not reach meI sent *** still another email and phone call and in it told him I had copies of my repeated attempts to reach himWe subsequently connected*** apologized and placed an order for a computer identical to mineHe said he'd have to charge $moreI agreed to it*** took my credit card number, my card was charged for the computer I received an email confirmationI have copies of the order, the email confirmation and the credit card chargeAs this was happening *** sent me an email and called*** works am - eastern time which is am to my timeI sent an email to *** that we'd have to set a time to communicateHe said he'd contact me in a hr windowHe did notAfter repeated attempts to communicate with someone with work hers starting at am we connectedAs this was happening someone canceled the order *** had placedAnd Dell refunded my credit card charge*** then offered to place an order for my computer. His order for the computer was $more then my original order and ***'s orderI told him that was objectionableI had him send me an email, showing the configuration and the $price increaseI have that alsoI have copies of all emails, copies of my repeated phone call communications, copies of my account page at Dell showing the confirmed orders, a copy of ***s order showing it was $more than the prior ordersI also have a copy of an email from *** saying he did not know why his order had been canceled*** has simply not been truthfulI would be happy to forward all of these records to the Revdex.comDell is a good companyThey simply have an employee that has not been truthfulGiven his lack of truthfulness I do find my self wondering if he did something to cancel ***'s orderThis comes off as a "Bait and Switch"Please let me know if the Revdex.com would like copies of the records referenced aboveThe response from Dell is not truthful and is not accepted
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with DFS (Dell Financial Services) to resolve this matterIt was
determined that the orders were not associated with Dell Technologies; therefore, Mr. *** was referred to DFS at ###-###-#### for further assistance in the matterWe regret any dissatisfaction he may have experienced and appreciate the feedback providedOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:*** was extremely difficult and utilized techniques or tactics which insulted meI was not able to voice my grievance and be properly compensatedI accepted the offer *** gave me because she wasn't able to do anything else and refused to accept my request to be refunded for the items I paid for and didn't receiveEven if accepting the meager compensation offered for the predatory and unethical series fo events that transpiredI am still in no way satisfied with dell or this entire experience*** has reached out to me again, but I don't intend to call her backIf I want to be abused I can call my kidsLOL
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Still no credit received Talked to the bank and they are unaware of any credits on the account I'll be emailing ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a partial account credit
for order# ***Our records show that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, for customer satisfaction reasons, processed a system exchange The replacement computer has since been shipped to the customer We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants assistance sorting out his accountWe regret any dissatisfaction he may have experienced and appreciate the feedback provided
Dell is aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited technical support calls come from individuals using a variety of company names Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Our representative, for customer satisfaction reasons, processed Return Authorizations and Mr***’ Dell account has been refunded in full Should he receive any further unwanted calls, we would request that Mr*** report this matter to the FTC Our representative provided his contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dell representative, *** will continue to be the customers’ point of contactThe representative offered a new exchange with month extension or a full refund with returnThe customer has accepted a return at this time a prepaid shipping label has been issuedDell is waiting for the customer to return the systemWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***He expressed dissatisfaction with Dell service and support and wants a new product replacementWe regret any dissatisfaction
he may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistancePer the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues, subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty termsDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedOur representative denied the new product replacement and offered service and support per the terms of Dell’s Limited Hardware Warranty, which Mr*** declined. However, we remain ready to assist him within the terms of the warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.*** or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: Dell still has not given an resolution to any of the problems with the computer Dell has made no attempts to actually fix any of these problems, and only gives me dead ends in their supposed reach-outs at communicationI have tried to respond but it leads no where Their attempts at communication have only included phone messages from the same individual (not "representatives" as they assert in their rebuttal, so that is lie number one) they have ONLY reached out with ONE representative who's accent is so incredibly thick that I simply cannot understand a word he saysAnd yet after being told so many times that I can't understand this person's voice (I'm sure he's very nice, but it's just that his accent is unintelligible)Dell is saying they are trying to communicate, but in reality they are actually preventing it by only reaching out with this one rep, someone they know I can't understandPleaseconsider thisfor over an entire year, they ONLY have one person call me (one person they know that I can't understand)If you were a company that actually wanted to make things right, wouldn't you, after the first time a valued customer says they can't understand your rep, wouldn't you have a different rep call that customer right away (instead of having the original rep phone bomb the customer repeatedly to the point of harassment) Dell has had this same person send me form emailsI've said this time and time again in this Revdex.com caseThe same basic form letters, and I have responded to them but only get the same original form letter in return (they don't answer or respond to any of the actual conversation, just send a form letter that says nothing relating to my response). It's a run around (and they've been doing it for over a YEAR to avoid replacing my machine that was dysfunctional from the start)Dell is making the appearance of trying to communicate by sending these non functional messages but is actually thwarting any true communication and therefore avoiding the fact that my computer needs to be replaced for both external and internal problems (problems that are known with this model) It has been repeated time and time again that the computer has both external and internal problemsNone of which Dell has even made attempt to rectifyThe external problems are with the power cord (which the computer does not recognize) and the metallic covering on the outside top (that is so sharp it cuts skin)The internal problems are many and have been repeatedly listed in certified letters to Dell and this complaint I will not be satisfied until Dell refunds the cost of the computerAt first I thought I would be satisfied with a new comparable version computer, but after what they've put me through here with the Revdex.com case (it's like they just want to toy with me), I NEVER want to own a Dell computer or deal with this horrible company againI will take this as far as it need go and will not tolerate being phone harassed by the unintelligible rep any longer (I will report this to the authorities if need be, because at this point it IS harassment)I have saved ALL the voice messages and emails and will most certainly use them if necessary to display publicly to consumer advocates the shameful tactics that have been used by Dell to avoid taking responsibility for this faulty computer model
Regards,
** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell has investigated the account and has found that this is an unauthorized resellerDue to this no further promotional gift cards will be issued and the account has been flagged as suchDells terms and conditions of the gift cards #Dell, at its sole discretion, reserves the right to reject (decline) requests for promotional incentives, including promotional gift cards and Dell Advantage rewards, to accounts suspected of reseller or promotional abuse activitySincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:After reviewing my a/c, I can admit that both charges were eventually dropped from my a/cHowever, you don't just ask someone to cancel an order and repurchase because of delivery issuesAfter repurchasing you continue to keep delaying the product and changing the delivery datesThis happened on numerous occasions and rather than being upfront with me, you choose to lie on the delivery datesI am bitterly disappointed.Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued onsite service to fix the customer’s issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI have taken note for me and my company that while it took Dell over months and approxhours of wasting my time to not fix a broken computer, within minutes of inspecting the computer, Microsoft replaced itWe will avoid dealing with Dell in the future as much as possible since Dell has not empowered its advanced resolution specialists to do what a front-line clerk at a Microsoft store is able to do
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants his computer repaired or exchangedWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince
the date of this submission, Dell sent Mr*** an exchange computer, per the terms of Dell’s Limited Hardware WarrantyMr*** was unhappy with the replacement computer so, for customer satisfaction reasons, our representative initiated a Return Authorization for a refundOur representative provided contact information and will remain engaged with the customer to process the refund once the computer is returned to Dell.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative authorized a depot repair it has been confirmed system was returned back with AC adapter replacementOur representative may be contacted directly by e-mail at ***@Dell.com, in case the customer has any further concerns regarding this caseAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: Let me simplify this issue the best I can for youDell.com is selling used products that they mark as newThis is fraudNot only are they fraudulently selling used products as new, they are charging new prices for used equipmentIf you would take a look at any of Dell's competitors they are forced to list returned items as "open box" instead of new, because marking a used product as new is fraudDell does not seem the grasp this ideaFurthermore, Dell is not only committing fraud by their sales tactics, they are issue in house credit to help their customers buy their fraudulent productsSince Dell is a publicly traded company, it appears they care more about their profits than they do their fraudulent advertising.Additionally, Dell is continuing to use this practice on their customersWhat Dell is doing is illegalI believe they insist on me dealing with their low level customer service representative in attempt to minimize their actionsI am more than willing to speak with someone from an American Dell corporate office who understands the severity of what is going onSince I know that the person who responds to Revdex.com complaints isn't the same person who is calling me, I am going to leave my phone number in this message so someone from your corporate office can call me directlyMy number is ###-###-####.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionIn regards to the customer receiving a refurbished system this is in the terms and condition of the warrantyThe representative *** has contacted the customer and will confirm the refurbished system is working as designedThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a complete return and a full refund to the customer’s original form of payment, their Dell Preferred Account. *** informed the customer on 11/08/the account has been credited in full for this return. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:The response is simply not truthfulI placed an order for a computer at a price and it was confirmedI have email and copies of Dell pages as evidenceI was told by Dell employees from India that I should cancel and reorder the computerNo one could tell me whyMy delivery kept slipping to a point in which it would take weeksNo one could tell me whyI contacted Dell to find out whyNo one respondedI contacted[ the Revdex.comA Dell employee *** from India contacted meHe'd leave a number I'd call it and he would not replyI sent him emailsI have copies of all emails and phone calls to *** sent me an email saying he was canceling my order because he could not reach meI sent *** still another email and phone call and in it told him I had copies of my repeated attempts to reach himWe subsequently connected*** apologized and placed an order for a computer identical to mineHe said he'd have to charge $moreI agreed to it*** took my credit card number, my card was charged for the computer I received an email confirmationI have copies of the order, the email confirmation and the credit card chargeAs this was happening *** sent me an email and called*** works am - eastern time which is am to my timeI sent an email to *** that we'd have to set a time to communicateHe said he'd contact me in a hr windowHe did notAfter repeated attempts to communicate with someone with work hers starting at am we connectedAs this was happening someone canceled the order *** had placedAnd Dell refunded my credit card charge*** then offered to place an order for my computer. His order for the computer was $more then my original order and ***'s orderI told him that was objectionableI had him send me an email, showing the configuration and the $price increaseI have that alsoI have copies of all emails, copies of my repeated phone call communications, copies of my account page at Dell showing the confirmed orders, a copy of ***s order showing it was $more than the prior ordersI also have a copy of an email from *** saying he did not know why his order had been canceled*** has simply not been truthfulI would be happy to forward all of these records to the Revdex.comDell is a good companyThey simply have an employee that has not been truthfulGiven his lack of truthfulness I do find my self wondering if he did something to cancel ***'s orderThis comes off as a "Bait and Switch"Please let me know if the Revdex.com would like copies of the records referenced aboveThe response from Dell is not truthful and is not accepted
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with DFS (Dell Financial Services) to resolve this matterIt was
determined that the orders were not associated with Dell Technologies; therefore, Mr. *** was referred to DFS at ###-###-#### for further assistance in the matterWe regret any dissatisfaction he may have experienced and appreciate the feedback providedOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:*** was extremely difficult and utilized techniques or tactics which insulted meI was not able to voice my grievance and be properly compensatedI accepted the offer *** gave me because she wasn't able to do anything else and refused to accept my request to be refunded for the items I paid for and didn't receiveEven if accepting the meager compensation offered for the predatory and unethical series fo events that transpiredI am still in no way satisfied with dell or this entire experience*** has reached out to me again, but I don't intend to call her backIf I want to be abused I can call my kidsLOL
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Still no credit received Talked to the bank and they are unaware of any credits on the account I'll be emailing ***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a partial account credit
for order# ***Our records show that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to assist with the technical issues and, for customer satisfaction reasons, processed a system exchange The replacement computer has since been shipped to the customer We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants assistance sorting out his accountWe regret any dissatisfaction he may have experienced and appreciate the feedback provided
Dell is aware that unauthorized callers are using the Dell company name and those of our business partners to potentially coerce customers into making fraudulent payments in return for unsolicited support This is recognized as an on-going industry wide issue when unsolicited technical support calls come from individuals using a variety of company names Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Our representative, for customer satisfaction reasons, processed Return Authorizations and Mr***’ Dell account has been refunded in full Should he receive any further unwanted calls, we would request that Mr*** report this matter to the FTC Our representative provided his contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dell representative, *** will continue to be the customers’ point of contactThe representative offered a new exchange with month extension or a full refund with returnThe customer has accepted a return at this time a prepaid shipping label has been issuedDell is waiting for the customer to return the systemWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***He expressed dissatisfaction with Dell service and support and wants a new product replacementWe regret any dissatisfaction
he may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Mr*** to discuss his concerns and provide assistancePer the terms and conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues, subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the warranty termsDell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedOur representative denied the new product replacement and offered service and support per the terms of Dell’s Limited Hardware Warranty, which Mr*** declined. However, we remain ready to assist him within the terms of the warranty and our other policiesShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.*** or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell