Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative confirmed the credit has been processed and will reflect on the next billing statementIf the customer has any further questions or concerns the representative can be reached at email ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI can't believe what a hassle it is to do business with Dell Nothing has changed in the past years there I do not recommend anyone buy a Dell
Regards,
*** ***
Dear
Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative recently contacted *** *** regarding his concernsOur representative explained the terms and condition of the limited hardware warranty
http://www.dell.com/learn/ca/en/cacorp1/solutions/limited-hardware-warranties
In the interest of customer satisfaction, our representative provided *** *** with an operating system USB Key and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***, in case *** *** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund processed back to his gift card We regret any dissatisfaction he may have experienced and appreciate the feedback
Since the date of the submission, a Dell representative contacted the customer to provide assistance and the refund has been processed to the customer’s gift card as he requested The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return
policy
***
In the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on June 13, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterIn the
interest of customer satisfaction, a product return for order# *** was processedOur records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative explained the terms of sale and limited hardware warranty
***
***
After further review, our representative issued a depot serviceOur records show that the unit has been serviced and delivered to Ms*** under FedEx Tracking# ***The representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: I am questioning the where is the window I send back to the place that send it to meI realized that I send it to the wrong place but it was under the warranty was transferred from the window 7, to the the only one can access the trackling number is Dell and that what Dell will not dothe lost computer is still under warrantyThat is my problem
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
When a request is made to build a Dell computer, we are unable to guarantee a shipping date and can only provide an estimate, usually within seven business days In this case, the computer went into production on August 15, 2016, and was delivered on August 24, On August 30, 2016, Dell records indicate, for customer satisfaction reasons, the customer was provided a $concession coupon Since the date of the submission, a Dell representative contacted the customer to provide assistance and processed a Return Authorization for a refund The customer subsequently elected to keep the computer and requested an additional concession, which was denied We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell does not guarantee a ship date and as the customer notes the estimated delivery was between 12/24-12/Dell provided a refund for the $but as the terms and conditions state on the gift cards they cannot be converted into cash
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customers system has been supported and the terms and conditions of the warrantyAs stated in your Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customersIf the customer would like to move forward with the resolution offered we ask that she contact ***@Dell.comSincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
sounds greatthank you, andy puzyr will expect the depositany problems call me ###-###-####
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The website verbiage is crypticIt states a 30-day after purchase price match and even states that it does not apply to Wholesale "Membership" clubsIt does not state anything about not matching prices for local brick-and-mortar retailersTo find that information you must navigate to another page and then drill down through a FAQ to find that information.If the DELL support representative would have said that previously I would have denied the shipment, or returned it and then purchased from the local merchant to save the difference. I would like DELL to know that I will never purchase from them againI also work in IT for a fortune company and I will advise everyone I ever speak with to not do business with this company due to their policies.The representative called me ONCEI attempted to call several times where I was either placed on hold for an extended period of time, or another representative told me that the person I was to speak with "had just left for a meeting"
Regards,
*** ***, former DELL customer
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherUntil additional troubleshooting is completed a resolution cannot be determinedPlease have the customer contact the representative by
email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the warranty expired on June 25, Our representative explained
the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered an onsite service; however, Mr*** elected not to accept our offer of assistanceHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
A Dell representative remains available to assist the customer to address these issues We ask that the customer contact the representative at ***@Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate the
Dell representative; *** has reached out to our customer to let him know the original order had a parts availability issue regarding the graphics card and this issue had caused the shipping delay of the original order. Further a Dell representative had authorized a new order with another graphics card and at no additional cost to the customer. The new order has since been delivered to the customer. *** has invited the customer to call or email him directly if the customer should have any other concerns regarding this transaction. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and an exchange computer was subsequently sent to the customer Our representative followed up to verify receipt of the replacement computer and processed a return shipping label for the original computer to be returned to Dell The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: They refused to return or refund me for the tablet and accessoriesThe credit they issued was a courtesy credit of $for all of the misunderstandings and information the representatives had given meOne representative would say I would be able to return the items but then I would get transferred to another representative that would say I couldn'tWorst customer experience everI will not ever do business with Dell, nor will I ever recommend this companyThe $credit doesn't even cover the carrying case I purchased which was $I'm stuck with a device and accessories I have no use for due to lack of technological support for Windows tablets.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I had asked Dell to compensate me for the delay associated with this issueThe associate I spoke with promised to resolve this issue within several daysHe also promised to call back within hours to provide an updateHe did not, and when I contacted him about the issue he appeared as if he was lost about what to say and that he forgot about it I want others to know that Dell customer support team gets an F; poor service, poor follow up, and integrity
Regards,
*** ***
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative confirmed the credit has been processed and will reflect on the next billing statementIf the customer has any further questions or concerns the representative can be reached at email ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI can't believe what a hassle it is to do business with Dell Nothing has changed in the past years there I do not recommend anyone buy a Dell
Regards,
*** ***
Dear
Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** *** ***A Dell representative recently contacted *** *** regarding his concernsOur representative explained the terms and condition of the limited hardware warranty
http://www.dell.com/learn/ca/en/cacorp1/solutions/limited-hardware-warranties
In the interest of customer satisfaction, our representative provided *** *** with an operating system USB Key and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***, in case *** *** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund processed back to his gift card We regret any dissatisfaction he may have experienced and appreciate the feedback
Since the date of the submission, a Dell representative contacted the customer to provide assistance and the refund has been processed to the customer’s gift card as he requested The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and return
policy
***
In the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on June 13, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterIn the
interest of customer satisfaction, a product return for order# *** was processedOur records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative explained the terms of sale and limited hardware warranty
***
***
After further review, our representative issued a depot serviceOur records show that the unit has been serviced and delivered to Ms*** under FedEx Tracking# ***The representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: I am questioning the where is the window I send back to the place that send it to meI realized that I send it to the wrong place but it was under the warranty was transferred from the window 7, to the the only one can access the trackling number is Dell and that what Dell will not dothe lost computer is still under warrantyThat is my problem
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
When a request is made to build a Dell computer, we are unable to guarantee a shipping date and can only provide an estimate, usually within seven business days In this case, the computer went into production on August 15, 2016, and was delivered on August 24, On August 30, 2016, Dell records indicate, for customer satisfaction reasons, the customer was provided a $concession coupon Since the date of the submission, a Dell representative contacted the customer to provide assistance and processed a Return Authorization for a refund The customer subsequently elected to keep the computer and requested an additional concession, which was denied We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell does not guarantee a ship date and as the customer notes the estimated delivery was between 12/24-12/Dell provided a refund for the $but as the terms and conditions state on the gift cards they cannot be converted into cash
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customers system has been supported and the terms and conditions of the warrantyAs stated in your Service Contract, Dell "…uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products.” This policy provides Dell customers with quality parts and components, thoroughly tested prior to shipment to ensure they meet our rigorous standardsWhether the parts are reconditioned or new, Dell stands behind their quality and will offer full support for them if necessaryAll replacement parts, including full system replacements, will continue to be covered under your original system warrantyDell is committed to providing only the highest-quality products and service to its customersIf the customer would like to move forward with the resolution offered we ask that she contact ***@Dell.comSincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
sounds greatthank you, andy puzyr will expect the depositany problems call me ###-###-####
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The website verbiage is crypticIt states a 30-day after purchase price match and even states that it does not apply to Wholesale "Membership" clubsIt does not state anything about not matching prices for local brick-and-mortar retailersTo find that information you must navigate to another page and then drill down through a FAQ to find that information.If the DELL support representative would have said that previously I would have denied the shipment, or returned it and then purchased from the local merchant to save the difference. I would like DELL to know that I will never purchase from them againI also work in IT for a fortune company and I will advise everyone I ever speak with to not do business with this company due to their policies.The representative called me ONCEI attempted to call several times where I was either placed on hold for an extended period of time, or another representative told me that the person I was to speak with "had just left for a meeting"
Regards,
*** ***, former DELL customer
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherUntil additional troubleshooting is completed a resolution cannot be determinedPlease have the customer contact the representative by
email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the warranty expired on June 25, Our representative explained
the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered an onsite service; however, Mr*** elected not to accept our offer of assistanceHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
A Dell representative remains available to assist the customer to address these issues We ask that the customer contact the representative at ***@Dell.com for any further assistance they may need regarding this matter
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate the
Dell representative; *** has reached out to our customer to let him know the original order had a parts availability issue regarding the graphics card and this issue had caused the shipping delay of the original order. Further a Dell representative had authorized a new order with another graphics card and at no additional cost to the customer. The new order has since been delivered to the customer. *** has invited the customer to call or email him directly if the customer should have any other concerns regarding this transaction. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and an exchange computer was subsequently sent to the customer Our representative followed up to verify receipt of the replacement computer and processed a return shipping label for the original computer to be returned to Dell The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: They refused to return or refund me for the tablet and accessoriesThe credit they issued was a courtesy credit of $for all of the misunderstandings and information the representatives had given meOne representative would say I would be able to return the items but then I would get transferred to another representative that would say I couldn'tWorst customer experience everI will not ever do business with Dell, nor will I ever recommend this companyThe $credit doesn't even cover the carrying case I purchased which was $I'm stuck with a device and accessories I have no use for due to lack of technological support for Windows tablets.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I had asked Dell to compensate me for the delay associated with this issueThe associate I spoke with promised to resolve this issue within several daysHe also promised to call back within hours to provide an updateHe did not, and when I contacted him about the issue he appeared as if he was lost about what to say and that he forgot about it I want others to know that Dell customer support team gets an F; poor service, poor follow up, and integrity
Regards,
*** ***