Dear Better BusinessBureau, I am writing on behalf ofDell Incin
response to the complaint filed with your office by *** ***. Thank you for providing a copyof his submission Dell representative, ***
*** *** *** and his client, Dell’s customer, spoke on July 22, 2015regarding the concerns reported by *** *** through the Better BusinessBureau’s online tool. They discussed theterms and conditions of the hardware warranty and *** *** had confirmedreceipt of the needed media from Dell. *** *** and his client not only shared their perspective of whatthey had experienced with Dell during this support transaction, but they alsogave constructive feedback as well. Dell sincerely appreciates*** *** and his client’s time and candid input on this matter They too, had expressed to *** *** theirappreciation for receiving her call and being heard. Open dialogue such as this is taken seriouslyby Dell and helps us to improve processes. We not only thank *** ***, but also the Revdex.com forbringing the matter to our attention. *** *** has *** ***’s contact information should he need anyfurther assistance in this matter. ***
*** may be reached by email as well; ***. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received their refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative Arun authorized a replacement TV under the extended warranty and confirmed deliveryPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** **. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in contact with the customer to discuss their concerns. The customer has provided sound feedback regarding Dell’s order processing and notification. Dell truly appreciates customer input, so we thank the customer for sharing their candid thoughts with us. *** has explained to the customer that the Dell Monitor - S2415H they were attempting to purchase from Dell’s website, had been a pricing error, so this is why the order had been canceled. *** has apologized for any disappointment or inconvenience this matter may have caused the customer. Please know Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we have a disclaimer which indicates that Dell reserves the right to deny the processing of any orders arising from pricing or other errors. *** has respectfully informed the customer, that we are sorry, but we are unable to honor the wrong price. We appreciate the customer and the Revdex.com for taking the time to bring this observation to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: I understand you have limited items for sale but the hole reason I did not get one was the wrong info was given to meThe dell representative that contacted me told me that the item in question did go in fact live for sale before the time that was told to me. So I lost out on a item that you offered due to the inaccurate info I was given. The dell rep did apologize but all I was offered for my inconvenience was 10% off that is unacceptable do to I can give myself 10% off at dell with my coupons Ii received in the mailI told her that she told me there is nothing she can do so that's why I'm rejecting thisI had all the proof what I was told and the dell rep confirmed it
Regards,
*** ***
Dell representative, ***, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative at ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell support and wants his computer repaired under the warranty We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate that the customer’s computer has physical damage which is not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has physical damage We remain available to assist via Dell’s fee-based Out of Warranty Repairs department should the customer want to purchase this service As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:*** has hung up on me times ( minutes or less calls) not once has he ever tried to help me, answer a single questions ( valid question) or do anything but make excuses and avoid the issueI been calling for days on another issue no help on that as well how surprisingget nothing but my time wasted, hung up on constantly and past few days I have people sit in silence for hours, hours, and hoursaccording to a supervisor ( atleast 2) they are " troubleshooting" when there in silence, really?odd how nothing gets fixed if you call trouble shooting by these techs asking how to do there job ( and there been many who asked me that)repeating myself million timesnot getting an answer or help to issueI personally don't call that help, support or anything but time wastedisn't it odd how nothing is ever there fault, they love to use the term " im not cooperating" which means that "im not doing what they want , how they want"had one supervisor last sinday offer me a depot repair, when asked why that would be needed he than decided that my warranty isn't valid ( expires 2019) than decides that " im abusing you ( dell) and that you ( dell) will not honor my warrantyso abusing is me expecting help with an issueand that's not counting the other supervisors who told me they will not do anything to help me, repair or nothingreal troubleshooting there huh?the same supervsiors who can careless about any complaints ( had one stated" why am I wasting his time") and hang up on me as every else does ( that includes escallations and ***)odd how that is never mentioned and is toleratedon Friday april 7, I had another supervisor *** ( who nobody seems to know when asked) we spoke for about an hour, towards the end of that call *** was to do a dispatch but we mysteriously got " disconnected" how convienant, find it also suspicious that ***s notes have been tampered with as well as they don't reflect the dispatch or anything , how surprisingoh wait that is all my fault as well I suspectodd how in there last response they stated that they will honor my warranty but yet they still aren't by refusing to fix issue oh wait I need to do as they want first?don't recall paying to have my time wasteddon't recall paying to be constantly hung up on or have or hours etc,in silence on calldon't recall I needed to be treated like garbage don't recall paying to have them dictate to meI believe I paid for a service not this treatment they are condoning
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The computer I shipped to Dell was to be repaired because of a software issueThe computer was packaged correctly without a cracked screen by *** at one of their facilitiesDell shipped by desktop back to me without correcting the software issue and a cracked screenThe crack screen was most likely caused by a Dell workerAttached is a copy of my desktop screen before it was shipped out and there is no sign of a cracked screenI'm disposing of this desktop because I have no use for it I would prefer a refundI specifically told *** not to ship the computer back to me if it is not repairedObviously they lack customer service over there at Dell
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** his gift cards have been credited and considers the matter resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: They lieI have made more than one complaint/repair request with DellOn September 6, 2017, Service tag #***As stated by Dell in October, February 16, 2018, service tag #***February 21, 2018, service tag #*** and February 23, 2018, service tag #***Plus on February 19, approximately hours spent with *** trying to reload their virus protection because of the Dell laptop failureSo as shown above, there is more than one issue with this laptopScreen and wifi antenna replaced, corrupt hard drive losing all information including *** virus protection, and other photos and documentsMissed meetings at work because of having to sit in front of the laptop while Dell techs attempt to make repairs, sometimes successfully and sometimes notOut of pocket expenses in the amount of $while laptop is on warrantyAnd on and onThis is in all honesty, the worst buying experience of anything in my years of life and the absolutely worst customer service I have ever experiencedAlso, my personal information been stolen from Dell and having scammers calling me with my personal information, phone number address and laptop model and purchase dates and calls in for repairs, is VERY disturbingAnd the constant denial that this ever happened is totally ridiculousI confirmed this when I called Dell in January after receiving my second call from a scammer indicating they were following up from my repairs from September 6th, A lady confirmed to me from Dell that there clients personal information was hacked and stolen and she had passed me on to Dell security to a gentleman who took my contact information and said someone from dell security would be in touch with me as I had concerns if my credit card information was also stolen (I bought the laptop directly from Dell)I was never contacted by Dell security so I had to cancel my credit card and request a new oneI have never been contacted from anyone from Dell regarding my concerns about the poor quality of this laptop and the ongoing issues, forgot to mention the battery barely holds a charge after only months, but online conversations about Dell is this happens oftenMy concern is that once the April 27, warranty expires this laptop will be useless due to the continuous ongoing issues I have had with itAlong with the countless hours spent on the phone with a variety of Dell techs trying to keep it running is unbelievableI have only spoken to a *** *** from the office of the Directors regarding the stolen personal information who continued to deny the stolen informationHe continued to say that Dell does not share any of its information, numerous times I said the info was not shared but stolen as confirmed by their staff In conclusion, I totally disagree with Dell's response, they need to be held accountable for manufacturing a very poor quality computer, lack of quality customer service and their lack of concern for letting our, their customers, personal information to be hacked and distributed to scammers
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution though not ideal but acceptable to meMy laptop continues to have exact same problems after one time courtesy repair ro Dell Repair Depot Frustrating, but I will consider this case is closed
Regards,
*** ***
A Dell tech representative
is still working with the customer regarding the new system exchange shipped. We ask that the customer continues to work
with us; his point of contact can be reached directly by email at ***_***@Dell.com
Thank you for providing a copy of the customers’ submissionDell representative ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at
***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative arranged for a depot service to be completedAfter the system was returned to Mr*** voiced his displeasure about the LCD resolutionThe representative explained that as a goodwill gesture an onsite tech would be sent to replace the LCDOur records show the service has been completedPlease have the customer contact the representative by email at [email protected] if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of the limited hardware warranty ***Furthermore,
we’ve reviewed the pictures of the damage to the Monitor and verified that it’s not covered by the limited hardware warrantyHis request for a repair or replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***.
Sincerely,
Advanced Resolution Group
Incident ID ***Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, ***, contacted the customer and system delivery at the depotThe representative expedited the repair and followed up with the customerThe customer has confirmed receipt of the system and issues are resolved
Please have the customer contact the representative by email at ***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has authorized an exchange be processedThe representative will follow up once shipping information is availableThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Better BusinessBureau, I am writing on behalf ofDell Incin
response to the complaint filed with your office by *** ***. Thank you for providing a copyof his submission Dell representative, ***
*** *** *** and his client, Dell’s customer, spoke on July 22, 2015regarding the concerns reported by *** *** through the Better BusinessBureau’s online tool. They discussed theterms and conditions of the hardware warranty and *** *** had confirmedreceipt of the needed media from Dell. *** *** and his client not only shared their perspective of whatthey had experienced with Dell during this support transaction, but they alsogave constructive feedback as well. Dell sincerely appreciates*** *** and his client’s time and candid input on this matter They too, had expressed to *** *** theirappreciation for receiving her call and being heard. Open dialogue such as this is taken seriouslyby Dell and helps us to improve processes. We not only thank *** ***, but also the Revdex.com forbringing the matter to our attention. *** *** has *** ***’s contact information should he need anyfurther assistance in this matter. ***
*** may be reached by email as well; ***. Sincerely, Executive Support Team Incident ID# ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received their refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: I want a full refund
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceA Dell representative Arun authorized a replacement TV under the extended warranty and confirmed deliveryPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** **. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in contact with the customer to discuss their concerns. The customer has provided sound feedback regarding Dell’s order processing and notification. Dell truly appreciates customer input, so we thank the customer for sharing their candid thoughts with us. *** has explained to the customer that the Dell Monitor - S2415H they were attempting to purchase from Dell’s website, had been a pricing error, so this is why the order had been canceled. *** has apologized for any disappointment or inconvenience this matter may have caused the customer. Please know Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we have a disclaimer which indicates that Dell reserves the right to deny the processing of any orders arising from pricing or other errors. *** has respectfully informed the customer, that we are sorry, but we are unable to honor the wrong price. We appreciate the customer and the Revdex.com for taking the time to bring this observation to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: I understand you have limited items for sale but the hole reason I did not get one was the wrong info was given to meThe dell representative that contacted me told me that the item in question did go in fact live for sale before the time that was told to me. So I lost out on a item that you offered due to the inaccurate info I was given. The dell rep did apologize but all I was offered for my inconvenience was 10% off that is unacceptable do to I can give myself 10% off at dell with my coupons Ii received in the mailI told her that she told me there is nothing she can do so that's why I'm rejecting thisI had all the proof what I was told and the dell rep confirmed it
Regards,
*** ***
Dell representative, ***, is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submissionWe remain available to assist and ask that the customer contact our representative at ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell support and wants his computer repaired under the warranty We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell records indicate that the customer’s computer has physical damage which is not covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has physical damage We remain available to assist via Dell’s fee-based Out of Warranty Repairs department should the customer want to purchase this service As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:*** has hung up on me times ( minutes or less calls) not once has he ever tried to help me, answer a single questions ( valid question) or do anything but make excuses and avoid the issueI been calling for days on another issue no help on that as well how surprisingget nothing but my time wasted, hung up on constantly and past few days I have people sit in silence for hours, hours, and hoursaccording to a supervisor ( atleast 2) they are " troubleshooting" when there in silence, really?odd how nothing gets fixed if you call trouble shooting by these techs asking how to do there job ( and there been many who asked me that)repeating myself million timesnot getting an answer or help to issueI personally don't call that help, support or anything but time wastedisn't it odd how nothing is ever there fault, they love to use the term " im not cooperating" which means that "im not doing what they want , how they want"had one supervisor last sinday offer me a depot repair, when asked why that would be needed he than decided that my warranty isn't valid ( expires 2019) than decides that " im abusing you ( dell) and that you ( dell) will not honor my warrantyso abusing is me expecting help with an issueand that's not counting the other supervisors who told me they will not do anything to help me, repair or nothingreal troubleshooting there huh?the same supervsiors who can careless about any complaints ( had one stated" why am I wasting his time") and hang up on me as every else does ( that includes escallations and ***)odd how that is never mentioned and is toleratedon Friday april 7, I had another supervisor *** ( who nobody seems to know when asked) we spoke for about an hour, towards the end of that call *** was to do a dispatch but we mysteriously got " disconnected" how convienant, find it also suspicious that ***s notes have been tampered with as well as they don't reflect the dispatch or anything , how surprisingoh wait that is all my fault as well I suspectodd how in there last response they stated that they will honor my warranty but yet they still aren't by refusing to fix issue oh wait I need to do as they want first?don't recall paying to have my time wasteddon't recall paying to be constantly hung up on or have or hours etc,in silence on calldon't recall I needed to be treated like garbage don't recall paying to have them dictate to meI believe I paid for a service not this treatment they are condoning
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The computer I shipped to Dell was to be repaired because of a software issueThe computer was packaged correctly without a cracked screen by *** at one of their facilitiesDell shipped by desktop back to me without correcting the software issue and a cracked screenThe crack screen was most likely caused by a Dell workerAttached is a copy of my desktop screen before it was shipped out and there is no sign of a cracked screenI'm disposing of this desktop because I have no use for it I would prefer a refundI specifically told *** not to ship the computer back to me if it is not repairedObviously they lack customer service over there at Dell
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** his gift cards have been credited and considers the matter resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: They lieI have made more than one complaint/repair request with DellOn September 6, 2017, Service tag #***As stated by Dell in October, February 16, 2018, service tag #***February 21, 2018, service tag #*** and February 23, 2018, service tag #***Plus on February 19, approximately hours spent with *** trying to reload their virus protection because of the Dell laptop failureSo as shown above, there is more than one issue with this laptopScreen and wifi antenna replaced, corrupt hard drive losing all information including *** virus protection, and other photos and documentsMissed meetings at work because of having to sit in front of the laptop while Dell techs attempt to make repairs, sometimes successfully and sometimes notOut of pocket expenses in the amount of $while laptop is on warrantyAnd on and onThis is in all honesty, the worst buying experience of anything in my years of life and the absolutely worst customer service I have ever experiencedAlso, my personal information been stolen from Dell and having scammers calling me with my personal information, phone number address and laptop model and purchase dates and calls in for repairs, is VERY disturbingAnd the constant denial that this ever happened is totally ridiculousI confirmed this when I called Dell in January after receiving my second call from a scammer indicating they were following up from my repairs from September 6th, A lady confirmed to me from Dell that there clients personal information was hacked and stolen and she had passed me on to Dell security to a gentleman who took my contact information and said someone from dell security would be in touch with me as I had concerns if my credit card information was also stolen (I bought the laptop directly from Dell)I was never contacted by Dell security so I had to cancel my credit card and request a new oneI have never been contacted from anyone from Dell regarding my concerns about the poor quality of this laptop and the ongoing issues, forgot to mention the battery barely holds a charge after only months, but online conversations about Dell is this happens oftenMy concern is that once the April 27, warranty expires this laptop will be useless due to the continuous ongoing issues I have had with itAlong with the countless hours spent on the phone with a variety of Dell techs trying to keep it running is unbelievableI have only spoken to a *** *** from the office of the Directors regarding the stolen personal information who continued to deny the stolen informationHe continued to say that Dell does not share any of its information, numerous times I said the info was not shared but stolen as confirmed by their staff In conclusion, I totally disagree with Dell's response, they need to be held accountable for manufacturing a very poor quality computer, lack of quality customer service and their lack of concern for letting our, their customers, personal information to be hacked and distributed to scammers
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution though not ideal but acceptable to meMy laptop continues to have exact same problems after one time courtesy repair ro Dell Repair Depot Frustrating, but I will consider this case is closed
Regards,
*** ***
A Dell tech representative
is still working with the customer regarding the new system exchange shipped. We ask that the customer continues to work
with us; his point of contact can be reached directly by email at ***_***@Dell.com
Thank you for providing a copy of the customers’ submissionDell representative ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the representative by email at
***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative arranged for a depot service to be completedAfter the system was returned to Mr*** voiced his displeasure about the LCD resolutionThe representative explained that as a goodwill gesture an onsite tech would be sent to replace the LCDOur records show the service has been completedPlease have the customer contact the representative by email at [email protected] if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of the limited hardware warranty ***Furthermore,
we’ve reviewed the pictures of the damage to the Monitor and verified that it’s not covered by the limited hardware warrantyHis request for a repair or replacement was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr*** have any additional concerns, he can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***.
Sincerely,
Advanced Resolution Group
Incident ID ***Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative, ***, contacted the customer and system delivery at the depotThe representative expedited the repair and followed up with the customerThe customer has confirmed receipt of the system and issues are resolved
Please have the customer contact the representative by email at ***
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** has authorized an exchange be processedThe representative will follow up once shipping information is availableThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc