Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that the service from *** was not only well received by him as a representative of Bell Corp., but he was very polite, informative & professional in expediting the resolution of my computer problem. It took me (4) four months to resolve this problem. I will still stick with Dell, but they need more people like *** in those positions, that have his knowledge & professionalism.I would also thank the B.B.B(***[***}&***.[**.***] for their support & direction. I remain; sincerely;*** & *** *** ! I would also
Regards,
*** & *** ***
Complaint: ***
I am rejecting this response because:First, the company's "resolution" is to state that the $price was in error and that the price would be correctedThis is advertisingIf they list an item for sale online at a certain price, then they need to honor that price.Second, I have sent *** the following email (to which I have not received a response):Begin forwarded message:From: *** *** Date: December 29, at 1:33:PM ESTTo: "***.***@dell.com" Cc: "**@***.org" Subject: Re: Regarding a Revdex.com correspondence received - Incident#***,I understand that mistakes can happen, but Dell needs to own up to thisRegret is not a sufficient answerAnytime a retailer advertises an item for a price, regardless of whether it intended to or not, it is required to honor that price for that item or a comparable oneUntil you offer me the option to purchase a comparable laptop for $179, I don't consider this issue resolved. *** *** On Dec 29, 2016, at 12:PM, "***.***@dell.com" wrote:Dell Customer CommunicationDear ***, This is with reference to the conversation we had regarding the Revdex.com correspondenceAs discussed, the price provided online was in errorWe have forwarded your feedback to the concerned team and are working on having the product removed.We regret any inconvenience caused. Regards, *** ***Dell | Advanced Resolution GroupPhone +* *** *** *** *** ***My work schedule is 9:am - 5:pm CST Monday to Friday. Please consider the environment before printing this email. Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.
Regards,
*** ***
Monday, December 21,
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained terms of sale and limited hardware warranty,
which does not cover accidental damageOur representative also informed him of the cost associated with repair; however, Mr*** declined fee based servicePlease note that Mr*** did not purchase accidental coverage at the point of original purchase in May 11th, 2014; therefore, his request for free repair was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [email protected], in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a service dispatch to repair the customer’s computer We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** **. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; ***, after researching the matter thoroughly, has authorized an onsite service call to replace the computer keyboard; in order to resolve the technical problem the customer had been having with their system. The customer has confirmed the service call has been completed and the system is working well. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:This is not the resolution to the issue The reported resolution is for another case, not this one.Regarding this case, my rewards dollars still have not been resolved, and the issue has been heavily compounded by Dell's refusal to take action or work with me I have been recently told that as long as a sales representative does not provide documentation to me, they do not have to honor anything that the representative said The individual I spoke with regarding this has also shown exasperation that I even ask for assistance, condescending to me I need contact regarding the rewards points still, by another representative (since this one has refused to assist me).I also want a complaint filed against my sales representative I will be expecting further contact from Dell
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative reviewed pictures of the customer’s computer and, for customer satisfaction reasons, processed a service dispatch to repair the computer A return shipping label and packaging materials was sent to the customer on November 22, 2016, however there has been an unforeseen delay in the customer sending the system to Dell for analysis and repair Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
This customer ordered a new computer from Dell and the order was delayedOur representative spoke with the customer and she has received the system and all is working as designedOur representative closed this case with approval from the customerOur representative may be reached at
***@dell.com
Complaint: ***
I am rejecting this response because: The product was defective during the warranty period, that is why I was offered a $towards a purchase of a Dell product by their companyThey are denying that and I have emails that can prove this, they have since rescinded the $also
Regards,
*** ***
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the customers refund for the requested items has been processedThe customer has been updated accordinglyWe thank the customer for their time and patience during this processMr*** may also contact the representative at ***@Dell.com should there be any additional questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and authorized an exchange system be sentThe representative confirmed delivery and provided a prepaid return shipping labelPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund for the customer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer confirmed receipt and would updated once credit has postedThe representative updated the customer on 2/records show credit was processed back to the credit cardSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has confirmed with the customer receipt of the gift card an no further concernsDell considers this matter closedSincerely, Advanced Resolution Group INC# *** Dell IncComplaint
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants Dell to reimburse her or replace a third party AC adaptor she included with a MaDell Depot RepairWe regret any
dissatisfaction she may have experienced and appreciate the feedback providedDell records indicate, during October, 2017, when Ms*** reported a non-charging issue with her computer, that a Dell representative performed diagnostics and it was indicated to him that the Watt Dell adaptor included with the order was in use at the time and diagnostics recognized the battery but the adaptor was “none/unknown” and that the customer received an error message that the “ac power adaptor wattage cannot be determined.” The specifications for Ms***’s computer require a watt AC adaptor as was included with the original orderWhen Ms*** sent the computer in for repairs and included her third party watt AC adaptor, our service technicians determined that the adaptor was causing the issue and replaced the defective/non-working third party adaptor with a Dell watt AC adaptor that would allow the computer to function as it was designedSince the date of the submission, a Dell representative contacted Ms*** and verified that the non-working adaptor could not be retrieved or returned to her and that Dell would not be providing any concessions in this matterOur representative provided contact information and we ask that Ms*** contact him should there be any further questions regarding this matterSincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy http://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&s=corp&...⇄ />
http://www.dell.com/learn/ca/en/cacorp1/solutions/limited-hardware-warranties
http://www.dell.com/learn/us/en/uscorp1/solutions/us-return-policy
Please note that our representative offered technical assistance; however, Mr*** elected not to accept our offer of assistanceHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and apologized for the problemsThe customer received a refund on 6/15/for repair chargeThe representative arranged for system to be brought back to the depotOur records indicate system has now been completely repaired and delivered on 7/29/
The customer may contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
thirty (30) day return period and, as the order invoiced during April, 2017, a return for a refund would not be an option Since the date of the submission, a Dell representative contacted Mr*** to provide assistance Our representative denied the refund request and offered support Subsequently, Mr*** reloaded the operating system software and our representative assisted with driver updates Mr*** indicated he did not need additional support at this time and is testing the system and was provided contact information should he need any further assistance from our representative.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of Gift
Cards.***After further review, our representative processed the Gift Card and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that the service from *** was not only well received by him as a representative of Bell Corp., but he was very polite, informative & professional in expediting the resolution of my computer problem. It took me (4) four months to resolve this problem. I will still stick with Dell, but they need more people like *** in those positions, that have his knowledge & professionalism.I would also thank the B.B.B(***[***}&***.[**.***] for their support & direction. I remain; sincerely;*** & *** *** ! I would also
Regards,
*** & *** ***
Complaint: ***
I am rejecting this response because:First, the company's "resolution" is to state that the $price was in error and that the price would be correctedThis is advertisingIf they list an item for sale online at a certain price, then they need to honor that price.Second, I have sent *** the following email (to which I have not received a response):Begin forwarded message:From: *** *** Date: December 29, at 1:33:PM ESTTo: "***.***@dell.com" Cc: "**@***.org" Subject: Re: Regarding a Revdex.com correspondence received - Incident#***,I understand that mistakes can happen, but Dell needs to own up to thisRegret is not a sufficient answerAnytime a retailer advertises an item for a price, regardless of whether it intended to or not, it is required to honor that price for that item or a comparable oneUntil you offer me the option to purchase a comparable laptop for $179, I don't consider this issue resolved. *** *** On Dec 29, 2016, at 12:PM, "***.***@dell.com" wrote:Dell Customer CommunicationDear ***, This is with reference to the conversation we had regarding the Revdex.com correspondenceAs discussed, the price provided online was in errorWe have forwarded your feedback to the concerned team and are working on having the product removed.We regret any inconvenience caused. Regards, *** ***Dell | Advanced Resolution GroupPhone +* *** *** *** *** ***My work schedule is 9:am - 5:pm CST Monday to Friday. Please consider the environment before printing this email. Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.
Regards,
*** ***
Monday, December 21,
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained terms of sale and limited hardware warranty,
which does not cover accidental damageOur representative also informed him of the cost associated with repair; however, Mr*** declined fee based servicePlease note that Mr*** did not purchase accidental coverage at the point of original purchase in May 11th, 2014; therefore, his request for free repair was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at [email protected], in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a service dispatch to repair the customer’s computer We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** **. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; ***, after researching the matter thoroughly, has authorized an onsite service call to replace the computer keyboard; in order to resolve the technical problem the customer had been having with their system. The customer has confirmed the service call has been completed and the system is working well. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:This is not the resolution to the issue The reported resolution is for another case, not this one.Regarding this case, my rewards dollars still have not been resolved, and the issue has been heavily compounded by Dell's refusal to take action or work with me I have been recently told that as long as a sales representative does not provide documentation to me, they do not have to honor anything that the representative said The individual I spoke with regarding this has also shown exasperation that I even ask for assistance, condescending to me I need contact regarding the rewards points still, by another representative (since this one has refused to assist me).I also want a complaint filed against my sales representative I will be expecting further contact from Dell
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative reviewed pictures of the customer’s computer and, for customer satisfaction reasons, processed a service dispatch to repair the computer A return shipping label and packaging materials was sent to the customer on November 22, 2016, however there has been an unforeseen delay in the customer sending the system to Dell for analysis and repair Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
This customer ordered a new computer from Dell and the order was delayedOur representative spoke with the customer and she has received the system and all is working as designedOur representative closed this case with approval from the customerOur representative may be reached at
***@dell.com
Complaint: ***
I am rejecting this response because: The product was defective during the warranty period, that is why I was offered a $towards a purchase of a Dell product by their companyThey are denying that and I have emails that can prove this, they have since rescinded the $also
Regards,
*** ***
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the customers refund for the requested items has been processedThe customer has been updated accordinglyWe thank the customer for their time and patience during this processMr*** may also contact the representative at ***@Dell.com should there be any additional questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and authorized an exchange system be sentThe representative confirmed delivery and provided a prepaid return shipping labelPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund for the customer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer confirmed receipt and would updated once credit has postedThe representative updated the customer on 2/records show credit was processed back to the credit cardSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has confirmed with the customer receipt of the gift card an no further concernsDell considers this matter closedSincerely, Advanced Resolution Group INC# *** Dell IncComplaint
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants Dell to reimburse her or replace a third party AC adaptor she included with a MaDell Depot RepairWe regret any
dissatisfaction she may have experienced and appreciate the feedback providedDell records indicate, during October, 2017, when Ms*** reported a non-charging issue with her computer, that a Dell representative performed diagnostics and it was indicated to him that the Watt Dell adaptor included with the order was in use at the time and diagnostics recognized the battery but the adaptor was “none/unknown” and that the customer received an error message that the “ac power adaptor wattage cannot be determined.” The specifications for Ms***’s computer require a watt AC adaptor as was included with the original orderWhen Ms*** sent the computer in for repairs and included her third party watt AC adaptor, our service technicians determined that the adaptor was causing the issue and replaced the defective/non-working third party adaptor with a Dell watt AC adaptor that would allow the computer to function as it was designedSince the date of the submission, a Dell representative contacted Ms*** and verified that the non-working adaptor could not be retrieved or returned to her and that Dell would not be providing any concessions in this matterOur representative provided contact information and we ask that Ms*** contact him should there be any further questions regarding this matterSincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: refund was inadequate Short of total interest incurred on refund amount
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms of sale, limited hardware warranty, and return policy
http://www.dell.com/learn/us/en/uscorp1/terms-of-sale-consumer?c=us&l=en&s=corp&...⇄ /> http://www.dell.com/learn/ca/en/cacorp1/solutions/limited-hardware-warranties
http://www.dell.com/learn/us/en/uscorp1/solutions/us-return-policy
Please note that our representative offered technical assistance; however, Mr*** elected not to accept our offer of assistanceHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and apologized for the problemsThe customer received a refund on 6/15/for repair chargeThe representative arranged for system to be brought back to the depotOur records indicate system has now been completely repaired and delivered on 7/29/
The customer may contact the representative by email at ***@Dell.com if there are any further questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
thirty (30) day return period and, as the order invoiced during April, 2017, a return for a refund would not be an option Since the date of the submission, a Dell representative contacted Mr*** to provide assistance Our representative denied the refund request and offered support Subsequently, Mr*** reloaded the operating system software and our representative assisted with driver updates Mr*** indicated he did not need additional support at this time and is testing the system and was provided contact information should he need any further assistance from our representative.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of Gift
Cards.***After further review, our representative processed the Gift Card and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc