A Dell representative contacted Ms*** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail at ***@Dell.com to schedule a callback to avoid further delays in the matter
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe representative explained that the order she received was at no charge and was done as a goodwill gestureIf the customer has any further question or concerns she may contact the representative by emailing ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund for a warranty extension she no longer needs We regret any dissatisfaction she may have experienced and
appreciate the feedback provided Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns For customer satisfaction reasons, our representative processed a manual credit to refund the cost of the warranty extension and a refund for $has since posted to her account Ms*** should see this reflected on her next monthly billing statement We ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had onsite service performed to fix the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: The business did not offer any other response then the system is out of warranty and would not be fixed replaced, and no refund could be issuedI requested that the company at the very minimum fixed the parts and even asked why the company would not cover there repairsIf the company is willing to repair the computer free of charge then I humbly accept in hopes that it will solve these ongoing issues
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the sale and the Dell limited warranty, our
representative respectfully denied the customer’s request for a replacement system or to dispatch parts without technical diagnosticsOur representative offered the customer onsite service or depot service according to the terms of the limited warranty; however, the customer declined. Our representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Today’s Date: 08/13/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell does not guarantee a ship date and as the customer notes the estimated delivery was between 12/24-12/Dell provided a refund for the $but as the terms and conditions state on the gift cards they cannot be converted into cash
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because: I am questioning the where is the window I send back to the place that send it to meI realized that I send it to the wrong place but it was under the warranty was transferred from the window 7, to the the only one can access the trackling number is Dell and that what Dell will not dothe lost computer is still under warrantyThat is my problem
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the warranty expired on June 25, Our representative explained
the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered an onsite service; however, Mr*** elected not to accept our offer of assistanceHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell has shipped other orders to other buyers with the discounted priceI feel like they do discriminate some of its buyersAgain, I do know that they shipped the same product to other buyers with the same amount I paid DELL and reject mineThey discriminate me for some reason
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for order support and a refund We regret any miscommunication which may have occurred and appreciate the feedback
Dell records indicate a refund for $posted to the customer’s Dell account on January 17, Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently notified the customer that the refund has been processed We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative confirmed the customer the issue has been resolvedThe system has been repaired under the warranty and the customer has received it backPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, our representative processed a replacement AC-Adapter and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants Dell to provide her a working computer We regret any dissatisfaction she may have experienced and appreciate the feedback
Dell records indicate many efforts on Dell’s part were made to assist the customer including a new system exchange The replacement computer did not resolve this matter which may indicate the customer has a software issue which would not be resolved by sending another computer Although the customer claims Best Buy technicians determined this is a hardware issue, no information was provided regarding any specific hardware component failure. Per the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properly Since the date of the submission, a Dell representative contacted the customer and offered support, per the terms of the warranty, however, to date, the customer has refused to work with our technical representatives to perform diagnostics Dell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issue We remain ready to assist the customer within the terms of the warranty and our other policies Should the customer reconsider and want assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our safety team has taken over this case and will work with the customer to achieve an amicable resolution for his concernsPlease have Mr*** contact our safety team
investigator directly via e-mail at ***@Dell.com to avoid any further delays in this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MsDhana MartinA Dell representative recently spoke to *** *** regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on June 24th, Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationThe representative has authorized the refurbished exchange system to be processedOnce shipping information is available the representative will follow up with the customer and confirm receiptPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
A Dell representative contacted Ms*** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail at ***@Dell.com to schedule a callback to avoid further delays in the matter
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe representative explained that the order she received was at no charge and was done as a goodwill gestureIf the customer has any further question or concerns she may contact the representative by emailing ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund for a warranty extension she no longer needs We regret any dissatisfaction she may have experienced and
appreciate the feedback provided Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns For customer satisfaction reasons, our representative processed a manual credit to refund the cost of the warranty extension and a refund for $has since posted to her account Ms*** should see this reflected on her next monthly billing statement We ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had onsite service performed to fix the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: The business did not offer any other response then the system is out of warranty and would not be fixed replaced, and no refund could be issuedI requested that the company at the very minimum fixed the parts and even asked why the company would not cover there repairsIf the company is willing to repair the computer free of charge then I humbly accept in hopes that it will solve these ongoing issues
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondencePer the terms and conditions of the sale and the Dell limited warranty, our
representative respectfully denied the customer’s request for a replacement system or to dispatch parts without technical diagnosticsOur representative offered the customer onsite service or depot service according to the terms of the limited warranty; however, the customer declined. Our representative remains available and may be contacted directly via email at ***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experience. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Today’s Date: 08/13/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell does not guarantee a ship date and as the customer notes the estimated delivery was between 12/24-12/Dell provided a refund for the $but as the terms and conditions state on the gift cards they cannot be converted into cash
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because: I am questioning the where is the window I send back to the place that send it to meI realized that I send it to the wrong place but it was under the warranty was transferred from the window 7, to the the only one can access the trackling number is Dell and that what Dell will not dothe lost computer is still under warrantyThat is my problem
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the warranty expired on June 25, Our representative explained
the terms of sale, limited hardware warranty, and return policy
***
***
***
Please note that as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative offered an onsite service; however, Mr*** elected not to accept our offer of assistanceHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell has shipped other orders to other buyers with the discounted priceI feel like they do discriminate some of its buyersAgain, I do know that they shipped the same product to other buyers with the same amount I paid DELL and reject mineThey discriminate me for some reason
Regards,
*** ***
Complaint: ***
I am rejecting this response because: the refund has not been issued
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for order support and a refund We regret any miscommunication which may have occurred and appreciate the feedback
Dell records indicate a refund for $posted to the customer’s Dell account on January 17, Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently notified the customer that the refund has been processed We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized to the customer for the experience and would make sure the correct management staff was provided the informationThe representative confirmed the customer the issue has been resolvedThe system has been repaired under the warranty and the customer has received it backPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsAfter further review, our representative processed a replacement AC-Adapter and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants Dell to provide her a working computer We regret any dissatisfaction she may have experienced and appreciate the feedback
Dell records indicate many efforts on Dell’s part were made to assist the customer including a new system exchange The replacement computer did not resolve this matter which may indicate the customer has a software issue which would not be resolved by sending another computer Although the customer claims Best Buy technicians determined this is a hardware issue, no information was provided regarding any specific hardware component failure. Per the terms of Dell’s Limited Hardware Warranty, in order to obtain support, it would be necessary for the customer to engage with a Dell technical representative to perform diagnostics to determine what, if any, hardware component is not functioning properly Since the date of the submission, a Dell representative contacted the customer and offered support, per the terms of the warranty, however, to date, the customer has refused to work with our technical representatives to perform diagnostics Dell cannot provide support under the warranty without the customer’s cooperation to determine the cause of the issue We remain ready to assist the customer within the terms of the warranty and our other policies Should the customer reconsider and want assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our safety team has taken over this case and will work with the customer to achieve an amicable resolution for his concernsPlease have Mr*** contact our safety team
investigator directly via e-mail at ***@Dell.com to avoid any further delays in this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by MsDhana MartinA Dell representative recently spoke to *** *** regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyAs a gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement unit was delivered on June 24th, Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at ***, in case *** *** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Our records indicate that Dell representative *** has been in contact with the customer in regards to this situationThe representative has authorized the refurbished exchange system to be processedOnce shipping information is available the representative will follow up with the customer and confirm receiptPlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matter
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc