Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative arranged for a depot service to be completedAfter the system was returned to Mr*** voiced his displeasure about the LCD resolutionThe representative explained that as a goodwill gesture an onsite tech would be sent to replace the LCDOur records show the service has been completedPlease have the customer contact the representative by email at [email protected] if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** his gift cards have been credited and considers the matter resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
A Dell representative has been in contact with the customer to address issues related to the replacement computer following a service dispatch and a final resolution has yet to be reached. Our representative will remain engaged to assist the customer until the issues have been addressed
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for order support and a refund We regret any miscommunication which may have occurred and appreciate the feedback
Dell records indicate a refund for $posted to the customer’s Dell account on January 17, Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently notified the customer that the refund has been processed We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I talked to Mr. ***@Dell.com with respect to this PRIOR to the whole situationI explained to them about not removing the Microsoft OfficeMy version was NOT freeI paid a lot of money for the Office programIn excess of $Could be less nowI am asking them, through the Revdex.com, to pay for the Microsoft Office program to use on the Dell SystemI feel deceitful when they say that it's a trial version when my version was notI am not paying for their mistakeI paid a lot of money for the programI also told them I cannot have this program to be deleted because I didnt have the diskThank you.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received their refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer price matching was not available on Dell Outlet products but did offer him a 10% discount on a new order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative is attempting to reach the customer by phone and emailPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsAs a onetime gesture of goodwill, our representative provided technical assistance with McAfee and
confirmed resolutionMr*** was also referred to McAfee for further related supportWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: the replacement was rejected by their staff multiple times, leading me to spend multiple hours and having to call multiple times because of "disconnections" where the employee neglected to get my number to call back in such casesNot only that, but when I finally got someone who seemed to understand the situation and finally said that I was correct in my assessment and in what Dell was obligated to do to repair it I was informed that I was in the premium queueThen after yet another hour and a half battle with Dell I was informed they "weren't going to do what I was asking" and were replacing the screen instead of the defective device "Dell will ship you a replacement unit depending on the status of the limited hardware warranty of the affected unit." Not once has Dell apologized for the inconsistency or the lying to my face as I had been told several times in several different ways that my "problem" was completely within the manufacturer specsDell refuses to replace the device according to their warranty and I do not accept replacing the defecting part with potentially another defective part as enough on their hand after the fighting I had to do to get the proper service I not only paid for but I would expect from a company with any regards for their customersI brought to their attention their website, which I have attached screenshots of where their policy is clearly stated and to which they refuted multiple times to avoid having to do either the repair work or replace the deviceHad they replaced it after the first call I would have just let it go, however after wasting an entire afternoon to not only fight with Dell to get a defect in their product replaced under their warranty I feel that this is completely unacceptable and they have in no way tried to fix this problemI have been told at every turn that I am wrong and even when giving them proof they continued to deny that, and I believe Dell should be held accountable for their part of the dealNot a single one of them has been instrumental in anything other than to cause more frustration and regret in my purchase.Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the
correspondence submitted by *** ***A Dell representative recently contacted *** regarding her concernsOur representative informed her of the ter** & conditions of promotional Gift CardsDell will only accept a limited number of Promo Cards per purchaseFunds from Promo Cards cannot be merged with funds from any other Promo Cards or other Dell gift cards of any kind***Please note that her Dell order has been processedOur representative also followto confirm resolutionHer request for promotional gift card refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer the exchange they needed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note, our representative offered technical assistance; however, Mr***
stated that he does not require any assistance at this time and will contact our support at his convenienceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesShould he have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently spoke to Ms*** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and the return policyAs a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return Please note that the credit has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: *** admitted to me that at no time in the on-line ordering process is there a click box, or any kind of acknowledgement space that Dell has a day return policyI only learned about it when I called about the TV being damagedInstead he was only able to find an obscure link that is not even titled "Return Policy" but instead is labeled "Terms and Conditions." Had I known the Dell policy I would have had my daughter open her Christmas gift in SeptemberHowever, these terms are concealed so that no reasonably prudent person would know where this policy residesNot being aware of such a policy I gave my daughter her Christmas present in December.*** also admitted to me that Dell does not inspect the condition of any of the TV's it ships and therefore Dell had no idea of the condition of the TVsInstead Dell relies on the customer to conduct the inspection thus leaving doubt where there damage may have actually occurred
Regards,
*** ***
Complaint: ***
I am rejecting this response because: when I was contacted by Dell I was accused of being dishonest and fauldulantThey still refuse to replace the defective battery that was sent to me as a warranty replacementWhen I explained to the rep that I left the country for my work shortly after receiving the battery and did not notice it was defective until I returned to the states recently, he replied " Well whose fault is that!!" Completely unprofessionalThe call was recorded and well documentedAt this point I am considering taking legal action
Regards,
*** ***
A Dell representative contacted Ms*** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail at ***@Dell.com to schedule a callback to avoid further delays in the matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterOur records
show that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund for a warranty extension she no longer needs We regret any dissatisfaction she may have experienced and
appreciate the feedback provided Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns For customer satisfaction reasons, our representative processed a manual credit to refund the cost of the warranty extension and a refund for $has since posted to her account Ms*** should see this reflected on her next monthly billing statement We ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative arranged for a depot service to be completedAfter the system was returned to Mr*** voiced his displeasure about the LCD resolutionThe representative explained that as a goodwill gesture an onsite tech would be sent to replace the LCDOur records show the service has been completedPlease have the customer contact the representative by email at [email protected] if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** his gift cards have been credited and considers the matter resolved. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
A Dell representative has been in contact with the customer to address issues related to the replacement computer following a service dispatch and a final resolution has yet to be reached. Our representative will remain engaged to assist the customer until the issues have been addressed
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for order support and a refund We regret any miscommunication which may have occurred and appreciate the feedback
Dell records indicate a refund for $posted to the customer’s Dell account on January 17, Since the date of the submission, a Dell representative contacted the customer to provide assistance and subsequently notified the customer that the refund has been processed We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I talked to Mr. ***@Dell.com with respect to this PRIOR to the whole situationI explained to them about not removing the Microsoft OfficeMy version was NOT freeI paid a lot of money for the Office programIn excess of $Could be less nowI am asking them, through the Revdex.com, to pay for the Microsoft Office program to use on the Dell SystemI feel deceitful when they say that it's a trial version when my version was notI am not paying for their mistakeI paid a lot of money for the programI also told them I cannot have this program to be deleted because I didnt have the diskThank you.
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meRegards, *** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received their refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** explained to the customer price matching was not available on Dell Outlet products but did offer him a 10% discount on a new order. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative is attempting to reach the customer by phone and emailPlease understand the representative will make attempts before closing the caseThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently spoke to Mr*** regarding his concernsAs a onetime gesture of goodwill, our representative provided technical assistance with McAfee and
confirmed resolutionMr*** was also referred to McAfee for further related supportWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: the replacement was rejected by their staff multiple times, leading me to spend multiple hours and having to call multiple times because of "disconnections" where the employee neglected to get my number to call back in such casesNot only that, but when I finally got someone who seemed to understand the situation and finally said that I was correct in my assessment and in what Dell was obligated to do to repair it I was informed that I was in the premium queueThen after yet another hour and a half battle with Dell I was informed they "weren't going to do what I was asking" and were replacing the screen instead of the defective device "Dell will ship you a replacement unit depending on the status of the limited hardware warranty of the affected unit." Not once has Dell apologized for the inconsistency or the lying to my face as I had been told several times in several different ways that my "problem" was completely within the manufacturer specsDell refuses to replace the device according to their warranty and I do not accept replacing the defecting part with potentially another defective part as enough on their hand after the fighting I had to do to get the proper service I not only paid for but I would expect from a company with any regards for their customersI brought to their attention their website, which I have attached screenshots of where their policy is clearly stated and to which they refuted multiple times to avoid having to do either the repair work or replace the deviceHad they replaced it after the first call I would have just let it go, however after wasting an entire afternoon to not only fight with Dell to get a defect in their product replaced under their warranty I feel that this is completely unacceptable and they have in no way tried to fix this problemI have been told at every turn that I am wrong and even when giving them proof they continued to deny that, and I believe Dell should be held accountable for their part of the dealNot a single one of them has been instrumental in anything other than to cause more frustration and regret in my purchase.Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the
correspondence submitted by *** ***A Dell representative recently contacted *** regarding her concernsOur representative informed her of the ter** & conditions of promotional Gift CardsDell will only accept a limited number of Promo Cards per purchaseFunds from Promo Cards cannot be merged with funds from any other Promo Cards or other Dell gift cards of any kind***Please note that her Dell order has been processedOur representative also followto confirm resolutionHer request for promotional gift card refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer the exchange they needed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note, our representative offered technical assistance; however, Mr***
stated that he does not require any assistance at this time and will contact our support at his convenienceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesShould he have any additional concerns, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently spoke to Ms*** regarding her concernsOur representative explained the terms of sale, limited hardware warranty, and the return policyAs a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a product return Please note that the credit has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: *** admitted to me that at no time in the on-line ordering process is there a click box, or any kind of acknowledgement space that Dell has a day return policyI only learned about it when I called about the TV being damagedInstead he was only able to find an obscure link that is not even titled "Return Policy" but instead is labeled "Terms and Conditions." Had I known the Dell policy I would have had my daughter open her Christmas gift in SeptemberHowever, these terms are concealed so that no reasonably prudent person would know where this policy residesNot being aware of such a policy I gave my daughter her Christmas present in December.*** also admitted to me that Dell does not inspect the condition of any of the TV's it ships and therefore Dell had no idea of the condition of the TVsInstead Dell relies on the customer to conduct the inspection thus leaving doubt where there damage may have actually occurred
Regards,
*** ***
Complaint: ***
I am rejecting this response because: when I was contacted by Dell I was accused of being dishonest and fauldulantThey still refuse to replace the defective battery that was sent to me as a warranty replacementWhen I explained to the rep that I left the country for my work shortly after receiving the battery and did not notice it was defective until I returned to the states recently, he replied " Well whose fault is that!!" Completely unprofessionalThe call was recorded and well documentedAt this point I am considering taking legal action
Regards,
*** ***
A Dell representative contacted Ms*** by phone and e-mail; however, has not been able to discuss the contents of her correspondencePlease have her contact our representative directly via e-mail at ***@Dell.com to schedule a callback to avoid further delays in the matter
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterOur records
show that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Ms*** expressed dissatisfaction with Dell service and support and wants a refund for a warranty extension she no longer needs We regret any dissatisfaction she may have experienced and
appreciate the feedback provided Since the date of the submission, a Dell representative contacted Ms*** to discuss her concerns For customer satisfaction reasons, our representative processed a manual credit to refund the cost of the warranty extension and a refund for $has since posted to her account Ms*** should see this reflected on her next monthly billing statement We ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell