Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of sale
***
Our representative informed Mr*** that the order could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging, which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Credit for the invalid order has been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Our representative may be contacted directly by e-mail at ***@Dell.com, in case MrSun has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that the replacement order# *** was delivered to Ms*** on March 15th, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative *** followed up and arranged another depot service for repairThe representative will follow up once repair has been completed to confirm the customer has received itThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
*** Dell Inc
Complaint: ***
I am rejecting this response because: my computer had already been reinstalled and nothing had been fixed I’ve done everything on my end to get this problem resolvedDell and their technicians over the phone keep stalling me in order for me to get discouraged and stop talking to them and the Revdex.comBUT I WILL NOT GIVE UPTHIS HAS GONE ON LONG ENOUGH AND I WOULD LIKE A RESOLUTION not an “ ill call you when I see fit and waste her time once again” I’m not going to play these games any longer.
Regards,
Gail R***
Thank you for providing a copy of the customer’s submission. Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***@Dell.com
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** is still waiting for the customer to provide the information requestedWe have also confirmed with the investigation team they have not received the police report that is requiredWe ask the customer to provide the information regarding the complaint/case filed with the local authorities, by emailing: the investigation department at *** for review and to ***
Sincerely,
Advanced Resolution Group
FID # ***
***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired, replaced, or a refund We regret any dissatisfaction she may have experienced and appreciate the
feedback provided Dell records indicate the computer was purchased more than two years ago with a one year warranty which expired during October, As the computer was purchased from a third party, a refund from Dell would not be an option Out of fairness to Dell customers who purchase a warranty extension beyond the standard one year warranty, Dell will not offer free out of warranty support Since the date of the submission, a Dell representative contacted the customer to discuss her concernsOur representative explained the terms of Dell’s Limited Hardware Warranty and offered assistance via Dell’s fee-based out of warranty support, which the customer declined Should the customer reconsider and want assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and authorized an exchange on the monitorOur records indicate it has been delivered and return shipping label providedPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because:The representative ignored all of the comments just like ***There is a processor indicator that does not workOnly thebattery charger indicator seems to workAnd, I should not have to use diagnostic tests to identify if my system is functioning correctly This is the only way *** and his team are able to confirm the system worksBy their own diagram the system should have other indicator lights that are not workingI would like to return the system and get a refund since tbey are not able to make it work like it did when I originally purchased it in December.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer with the information to out of warranty support since her system has been out of warranty since 2012. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: when I contacted the sales department at DELL on two ocassions, they stated it was invalidI communictaed with Mr*** *** once more and he verbally gave me the exact same number ***I called sales once more and the CSR hung up on meBevause the card was mailed to a family member (back in January) I do not have a pin# for the original "bad" cardI've been paying interest on this card through my inconvenient DELL account and I think it's ridiculous that they refuse to deal with a refund to my DELL accountThis is obviously an error on behalf of their third party company they use to issue their DELL gift cards
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted him and dispatched depot serviceOur records indicate the service has been completed and the system returned to the customer, who confirms the
system has been received and the issue has been resolved
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Today’s Date: 07/11/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states order concernsAt this time the agent has resolved the matter and confirmed the resolution with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative offered the customer a system replacement; however, the
customer has decided to keep the current system, at this timeWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The computer is not functioning properly, despite Dell's representative claiming it is
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This issue involves more than their advertisementIt also includes the rude and degrading service I receivedI want to ensure that the other people ( who haven't already complained) are aware this is how they will be treatedI did ask to speak to someone within the United States but I was told this will never be a possibility I want no money or product from this disgusting "company" but instead an actual apology from someone in their Texas headquarters because it's clear their out of state "employees" don't want to hear from "stupid Americans"
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** that he doesn’t want to take any more time with Dell to resolve his issue so at this time *** cannot offer a resolution. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: this case is not closed until my laptop is in correct working orderMy laptop have been looked at over seven times this year for the same problem.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDells position remains the same and unchangedIn regards to a discount for the service we respectfully deny as that would not be fair to our other paying customersSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and explained the terms of sale
***
Our representative informed Mr*** that the order could not be processed at the price he requested due to a pricing errorFurthermore, as per Dell policy, we would be unable to reinstate the order at the incorrect pricePlease note that Dell makes every effort to avoid errors on the Dell website, as we fully understand the bad experience it can cause our customers and DellSometimes an error may occur and for this reason, throughout Dell’s website, there is messaging, which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Credit for the invalid order has been posted to the original form of paymentWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience Our representative may be contacted directly by e-mail at ***@Dell.com, in case MrSun has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that the replacement order# *** was delivered to Ms*** on March 15th, under FedEx tracking# ***Our representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe representative *** followed up and arranged another depot service for repairThe representative will follow up once repair has been completed to confirm the customer has received itThe representative can be reached by email at ***@Dell.com
Sincerely,
Advanced Resolution Group
*** Dell Inc
Complaint: ***
I am rejecting this response because: my computer had already been reinstalled and nothing had been fixed I’ve done everything on my end to get this problem resolvedDell and their technicians over the phone keep stalling me in order for me to get discouraged and stop talking to them and the Revdex.comBUT I WILL NOT GIVE UPTHIS HAS GONE ON LONG ENOUGH AND I WOULD LIKE A RESOLUTION not an “ ill call you when I see fit and waste her time once again” I’m not going to play these games any longer.
Regards,
Gail R***
Thank you for providing a copy of the customer’s submission. Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***@Dell.com
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** is still waiting for the customer to provide the information requestedWe have also confirmed with the investigation team they have not received the police report that is requiredWe ask the customer to provide the information regarding the complaint/case filed with the local authorities, by emailing: the investigation department at *** for review and to ***
Sincerely,
Advanced Resolution Group
FID # ***
***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer repaired, replaced, or a refund We regret any dissatisfaction she may have experienced and appreciate the
feedback provided Dell records indicate the computer was purchased more than two years ago with a one year warranty which expired during October, As the computer was purchased from a third party, a refund from Dell would not be an option Out of fairness to Dell customers who purchase a warranty extension beyond the standard one year warranty, Dell will not offer free out of warranty support Since the date of the submission, a Dell representative contacted the customer to discuss her concernsOur representative explained the terms of Dell’s Limited Hardware Warranty and offered assistance via Dell’s fee-based out of warranty support, which the customer declined Should the customer reconsider and want assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and authorized an exchange on the monitorOur records indicate it has been delivered and return shipping label providedPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because:The representative ignored all of the comments just like ***There is a processor indicator that does not workOnly thebattery charger indicator seems to workAnd, I should not have to use diagnostic tests to identify if my system is functioning correctly This is the only way *** and his team are able to confirm the system worksBy their own diagram the system should have other indicator lights that are not workingI would like to return the system and get a refund since tbey are not able to make it work like it did when I originally purchased it in December.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer with the information to out of warranty support since her system has been out of warranty since 2012. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: when I contacted the sales department at DELL on two ocassions, they stated it was invalidI communictaed with Mr*** *** once more and he verbally gave me the exact same number ***I called sales once more and the CSR hung up on meBevause the card was mailed to a family member (back in January) I do not have a pin# for the original "bad" cardI've been paying interest on this card through my inconvenient DELL account and I think it's ridiculous that they refuse to deal with a refund to my DELL accountThis is obviously an error on behalf of their third party company they use to issue their DELL gift cards
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative contacted him and dispatched depot serviceOur records indicate the service has been completed and the system returned to the customer, who confirms the
system has been received and the issue has been resolved
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:Dell owes me $per phone call under the Telephone Consumer Protection Act
Regards,
*** ***
Today’s Date: 07/11/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states order concernsAt this time the agent has resolved the matter and confirmed the resolution with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative offered the customer a system replacement; however, the
customer has decided to keep the current system, at this timeWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The computer is not functioning properly, despite Dell's representative claiming it is
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This issue involves more than their advertisementIt also includes the rude and degrading service I receivedI want to ensure that the other people ( who haven't already complained) are aware this is how they will be treatedI did ask to speak to someone within the United States but I was told this will never be a possibility I want no money or product from this disgusting "company" but instead an actual apology from someone in their Texas headquarters because it's clear their out of state "employees" don't want to hear from "stupid Americans"
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** that he doesn’t want to take any more time with Dell to resolve his issue so at this time *** cannot offer a resolution. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: this case is not closed until my laptop is in correct working orderMy laptop have been looked at over seven times this year for the same problem.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDells position remains the same and unchangedIn regards to a discount for the service we respectfully deny as that would not be fair to our other paying customersSincerely, Advanced Resolution Group *** Dell Inc