Dear Revdex.com, Dell records show that a new Dell representative *** has taken over the accountThe representative completed some troubleshooting steps but at this time a final resolution has not been determinedThe representative will continue to maintain ownership until a resolution is determinedThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident# *** Dell
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherUntil additional troubleshooting is completed a resolution cannot be determinedPlease have the customer contact the representative by
email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Ms*** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Complaint: ***
I am rejecting this response because:I talked to Mr. ***@Dell.com with respect to this PRIOR to the whole situationI explained to them about not removing the Microsoft OfficeMy version was NOT freeI paid a lot of money for the Office programIn excess of $Could be less nowI am asking them, through the Revdex.com, to pay for the Microsoft Office program to use on the Dell SystemI feel deceitful when they say that it's a trial version when my version was notI am not paying for their mistakeI paid a lot of money for the programI also told them I cannot have this program to be deleted because I didnt have the diskThank you.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative followed up with the customer who confirmed he has received the gift cardAt this time Dell moves to close this issueOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterIn the
interest of customer satisfaction, a product return for order# *** was processedOur records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe link the customer is referencing also explains about this issue falling under accidental damageAt this time Dell considers this issue closedPlease have the customer contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
sounds greatthank you, andy puzyr will expect the depositany problems call me ###-###-####
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the
correspondence submitted by *** ***A Dell representative recently contacted *** regarding her concernsOur representative informed her of the ter** & conditions of promotional Gift CardsDell will only accept a limited number of Promo Cards per purchaseFunds from Promo Cards cannot be merged with funds from any other Promo Cards or other Dell gift cards of any kind***Please note that her Dell order has been processedOur representative also followto confirm resolutionHer request for promotional gift card refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer the exchange they needed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: Thanks for explaining how the process is supposed to worknow the thing to do is for Dell to verify that it's actually being done.Dell is claiming that after 3-business days it should leave my "Dell account" and be pushed to Discover.Greatnow verify that this has happened, because Discover has no signs of a refund It's been weeks!
Regards,
*** ***
Thank you for providing a copy of the customer’s submission. Dell representative, *** has been assigned to this case and has initiated contact with *** *** by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution.
We ask that the customer works with ***, who can be reached directly by email at ***@Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, ***, is attempting again to reach the customer by phone and email; however to date the
customer has not been available his remaining concernsPlease have the customer contact the representative by email at ***_***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:I am still sending the laptop in, but not for another 1-months since Dell cannot supply a loanerI never refused to work with any termsI said clearly that my laptop return would need to wait until either Dell could provide a loaner, or until after 1-months, which is when I would be able to access another computer for myself.Again, I don't appreciate the mis-representation of my statements to Revdex.comI have the email chain to prove my statements, I never "refused" anythingInstead I said my laptop return, for the fourth attempt at an effective repair, would have to wait
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our order verification team to resolve this matterPlease note that the
credit for order# *** has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to receive a full refund to her credit card for the equipment received back at Dell. We certainly do apologize for the delay in the crediting process. Additionally, *** has confirmed the customer has received her Gift Card. We are pleased the Revdex.com has brought this matter to our attention so we were able to address with finality this issue for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative explained the terms of sale and limited hardware warranty
***
***
After further review, our representative issued a depot serviceOur records show that the unit has been serviced and delivered to Ms*** under FedEx Tracking# ***The representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: $does not meet even a fraction of my costs due to their lack of knowledge of the system they sold me, intransigence, and lack of cooperation I understand that they have rejected my $compromise Is there any way to make them change their way of dealing with their customers?? It is not just me, as they have the lowest rating for customer support for a major computer manufacturer from Consumer Affairs, and all internet review sites, with thousands of vehement complaints None seem to feel that DELL has responded to their complaints in a fair mannerAlso, Dell does not seem concerned enough to change any of their policies. Look forward to your reply
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, the customer has been contacted by Dell representatives who have provided assistance in resolving the technical issues We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problems and confirmed an exchange has been authorizedThe representative followed up and provided shipping information which indicates delivery on 1/08/We remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell records show that a new Dell representative *** has taken over the accountThe representative completed some troubleshooting steps but at this time a final resolution has not been determinedThe representative will continue to maintain ownership until a resolution is determinedThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident# *** Dell
Dear Revdex.com,
Dell representative, ***, has attempted numerous times to reach the customer by phone and email to assist the customer furtherUntil additional troubleshooting is completed a resolution cannot be determinedPlease have the customer contact the representative by
email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Thank you for providing a copy of the customer’s correspondenceA Dell representative has contacted Ms*** *** to achieve a resolution for her concernsOur representative may be contacted via e-mail at ***
Complaint: ***
I am rejecting this response because:I talked to Mr. ***@Dell.com with respect to this PRIOR to the whole situationI explained to them about not removing the Microsoft OfficeMy version was NOT freeI paid a lot of money for the Office programIn excess of $Could be less nowI am asking them, through the Revdex.com, to pay for the Microsoft Office program to use on the Dell SystemI feel deceitful when they say that it's a trial version when my version was notI am not paying for their mistakeI paid a lot of money for the programI also told them I cannot have this program to be deleted because I didnt have the diskThank you.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative followed up with the customer who confirmed he has received the gift cardAt this time Dell moves to close this issueOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterIn the
interest of customer satisfaction, a product return for order# *** was processedOur records show that the credit has been posted to the original form of payment, which should reflect on his next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionThe link the customer is referencing also explains about this issue falling under accidental damageAt this time Dell considers this issue closedPlease have the customer contact the representative by emailing ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
sounds greatthank you, andy puzyr will expect the depositany problems call me ###-###-####
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the
correspondence submitted by *** ***A Dell representative recently contacted *** regarding her concernsOur representative informed her of the ter** & conditions of promotional Gift CardsDell will only accept a limited number of Promo Cards per purchaseFunds from Promo Cards cannot be merged with funds from any other Promo Cards or other Dell gift cards of any kind***Please note that her Dell order has been processedOur representative also followto confirm resolutionHer request for promotional gift card refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case *** has any further concerns regarding this case. Sincerely, Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has provided the customer the exchange they needed. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: Thanks for explaining how the process is supposed to worknow the thing to do is for Dell to verify that it's actually being done.Dell is claiming that after 3-business days it should leave my "Dell account" and be pushed to Discover.Greatnow verify that this has happened, because Discover has no signs of a refund It's been weeks!
Regards,
*** ***
Thank you for providing a copy of the customer’s submission. Dell representative, *** has been assigned to this case and has initiated contact with *** *** by phone and email; in their attempt to work with the customer and bring this matter to a reasonable resolution.
We ask that the customer works with ***, who can be reached directly by email at ***@Dell.com
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, ***, is attempting again to reach the customer by phone and email; however to date the
customer has not been available his remaining concernsPlease have the customer contact the representative by email at ***_***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:I am still sending the laptop in, but not for another 1-months since Dell cannot supply a loanerI never refused to work with any termsI said clearly that my laptop return would need to wait until either Dell could provide a loaner, or until after 1-months, which is when I would be able to access another computer for myself.Again, I don't appreciate the mis-representation of my statements to Revdex.comI have the email chain to prove my statements, I never "refused" anythingInstead I said my laptop return, for the fourth attempt at an effective repair, would have to wait
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our order verification team to resolve this matterPlease note that the
credit for order# *** has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting the customer to receive a full refund to her credit card for the equipment received back at Dell. We certainly do apologize for the delay in the crediting process. Additionally, *** has confirmed the customer has received her Gift Card. We are pleased the Revdex.com has brought this matter to our attention so we were able to address with finality this issue for our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative explained the terms of sale and limited hardware warranty
***
***
After further review, our representative issued a depot serviceOur records show that the unit has been serviced and delivered to Ms*** under FedEx Tracking# ***The representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because: $does not meet even a fraction of my costs due to their lack of knowledge of the system they sold me, intransigence, and lack of cooperation I understand that they have rejected my $compromise Is there any way to make them change their way of dealing with their customers?? It is not just me, as they have the lowest rating for customer support for a major computer manufacturer from Consumer Affairs, and all internet review sites, with thousands of vehement complaints None seem to feel that DELL has responded to their complaints in a fair mannerAlso, Dell does not seem concerned enough to change any of their policies. Look forward to your reply
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Since the date of the submission, the customer has been contacted by Dell representatives who have provided assistance in resolving the technical issues We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problems and confirmed an exchange has been authorizedThe representative followed up and provided shipping information which indicates delivery on 1/08/We remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc