Complaint: ***
I am rejecting this response because:I am not sure if you realize it But, I started to order my last Alienware Area desktop mid November I chatted a couple times with service, which provided no help, delayed the order -which I had to cancel and reorder because no one could help make a simple adjustment.The e-gift card from the preferred account was delayed, the actual order of the mouse, keyboard, and Samsung SSD + downloadable game was back ordered The SSD came without game - after calls - which I was told repeatedly I would receive the game I am now told on February 5, the game is not available I can get a coupon or return.I have delayed using the SSD until now, it is still in the box unused Because I used the e gift card - if I return the SSD I assume I would receive another gift card.Because you offered a return and/or a discount coupon Could I exchange the Samsung SSD EVO for a larger version - instead of the game? Unfortunately, Other than this option, I do not have any need for a credit or coupon, as I do not need any computer related items for the foreseeable future. I sent this message to *** - who has never actually replied back to any of my emails - although he has called me sporadically to address this matter
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative authorized an exchangeOur records indicate the order was delivered on December 28th, Any further questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any miscommunication which
may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the order verification department to resolve this matterOur records indicate, the order number *** was delivered to customer on May 31, under FedEx Tracking number ***Should the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants an exchange computerWe regret any dissatisfaction he may have experienced and appreciate the feedbackPer the terms and
conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the termsParts used to replace failed parts covered under the warranty that are opened and tested prior to being sent to an on-site technician must be labeled “refurbished” even if they have never been used. Dell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchased. Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns. Our representative offered to set up a service dispatch to have the computer thoroughly checked and repaired at Dell’s Repair Depot, or process a dispatch for a refurbished exchange computer to replace his computer. Mr*** declined these options and requested a new computer exchange which our representative denied. Should he reconsider, we remain available to assist and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the product was purchased from a retailer in July 2015; therefore,
returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell)
***
***
Our representative offered technical assistance and certified replacement; however, Ms*** elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records and the carrier site show that Dell order# *** was delivered under FedEx tracking#
***; and signed for by: ***Our representative suggested filing a police report and disputing the charge with his bankHis request for a refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further questions regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problemsThe representative explained to refuse the order once returned and credit will processThe representative followed up when our records reflect that it was delivered and signed from by Ms***The representative was unable to confirm if Ms*** still wishes to return the orderWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
Revdex.com, please close this case.Dell's response is unsatisfactory, but I no longer desire to drag this on any longer.Dell, you have lost a home customer as well as a corporate customer.Regards,*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative;
*** *** has confirmed with the customer the Vizio 60-inch 4K TV had been delivered by Pilot on 12/28/2015. *** apologized for any disappointment or inconvenience the customer may have experienced regarding the estimated delivery date of the TV being later than hoped for by the customer. *** has shared the customer’s feedback with the appropriate team leaders here at Dell. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me right now
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThere is no documentation due to rebates are not listed in invoice and never have been for previous purchasesEven the $rebate for using dell credit card not listed and was manually processed to correctProvide website showing price, model, size, brand, and rebate amount from Dell, as well as cc the Revdex.comI am not sure what else is neededAsk superficially what documents since rebate information is not on invoice and was not given the answerPlease provide model number and documentation for rebate amounts, dates of promotion, amount rebate, and all LG models included shown on website or official dell leader head since stated did research because this was never told to me nor information given to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:this is the second time I have had to complain about the same problemback in July, there was an update for the hivemind Ui, and my alpha has not worked the sameThe problems that I have had are as following, the software between hivemind and the desktop are not recognizing each otherso to use the game saves I have to go to desktop, the alpha ui does not syncwhen I go to the desktop I get a pop up that alienrespawn failed to create a backup, and tells me to do a backup now- when I select this option it tells me that it failedThe pop up goes away, but comes back every minutes, when it does pop up, it uses 100% of my hard drive, and forces me out of game back to the desktop*** *** doesnt install correctlywhen the program launches, it says it failedthe only way I can upgrade the GPU drivers is to the *** website and download them manuallyif I move the alpha from one monitor to another, the alienfx lights will stop workingI have to uninstall and reinstall the alpha UI to get it working againHowever, when I move the alpha to another TV, it happens againAt this point I have been told many different stories from Tech supportthey have tried to tell me that since I upgraded to an sshd, that my warranty wasnt covered when on their website it specifically says that any hardware upgrades would not void the warrantyThey have had me do respawn times in the last monthsThis hasnt fixed anythingnow for the last weeks I have been told that a level rep has been handling iti have been getting emails everyday from a supervisor, but as of yesterday I am now getting emails from a regular tech support agentand today I got an email from him saying that the problem should have resolved itselfThat is not the issueall of my problems are still happeningI tried to contact the person who was helping me when I initially had this problem, but she has not responded to any of my emails.I do not know what my desired outcome is at this pointthere are issues that I am having with this company, ,, 1-not honoring my warranty, -and trying to get out of warranty service by telling me that the issues are out of the scope of work from the warranty because of my upgrades2-advertising - by stating on your website that the hardware is upgradeable without voiding the warranty, however your support tries to use the upgraded hardware as a cancellation of warrantyat this point it looks like I am going to have to bring this to a shop to get it fixedi would like dell/alienware to contact me and let me know why my warranty is voided and why they do not want to help me getting my Alpha fixed
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for removing his name from Dell’s mailing list We regret that the customer was unable to stop unwanted mailings from
Dell and appreciate him taking the time to contact us regarding this matter Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative will make every effort to have the mailings stopped and will remain available for follow up should the customer receive future unwanted correspondence from Dell Please understand that the publishers are provided mailing lists weeks in advance and it may take several weeks before the lists are updated in order for the customer’s name to be removed We ask that the customer contact our representative at ***@dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: It is wrongI cannot take personal calls during my work dayDell continually attempted to call me during my work hours, which I have repeatedly given them my schedule. When I was finally able to get a call back scheduled and they actually me at the scheduled time, the rep told me I would need to end my laptop back in again to depotI agreed, because at this point, it would seem I have no other optionsBut I sent the laptop in at the end of November It took much longer than I was told, and the problem was NOT fixedAnd eventually, after working with Dell advanced resolution rep, it seemed to work for a few days, then got stuck in a repair cycle and now doesn't work at all.
Regards,
*** ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants Dell to provide upgrades to his computer or a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during June, 2017, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr*** to discuss his concernsOur representative denied his refund and concession requests and suggested Mr*** purchase an external hard drive for additional storage capacityFiles which can be removed from the SSD drive which are deleted or saved to an external drive should permit space on the SSD drive in order to download operating system software updatesMr*** may contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: Dell did nothing to address my complaintI spent hours on the phone with their customer service representatives, who were not helpful and refused to answer my questionsI had to take my computer to a third party after two weeks of struggling with Dell's excuse for a customer service department.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a return for order# *** was processedOur records
show that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our order verification team to resolve this matterPlease note that the
credit for order# *** has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate that the customer order invoiced 11/13/the first contact to Dell was on 6/1/2016. The customer has been offered a refurbished exchange under the terms of her warranty which is due to expire on 2/11/17. Hardware warranty terms and conditions link: ***We ask that the customer follow up with the representative by emailing ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Complaint: ***
I am rejecting this response because:I am not sure if you realize it But, I started to order my last Alienware Area desktop mid November I chatted a couple times with service, which provided no help, delayed the order -which I had to cancel and reorder because no one could help make a simple adjustment.The e-gift card from the preferred account was delayed, the actual order of the mouse, keyboard, and Samsung SSD + downloadable game was back ordered The SSD came without game - after calls - which I was told repeatedly I would receive the game I am now told on February 5, the game is not available I can get a coupon or return.I have delayed using the SSD until now, it is still in the box unused Because I used the e gift card - if I return the SSD I assume I would receive another gift card.Because you offered a return and/or a discount coupon Could I exchange the Samsung SSD EVO for a larger version - instead of the game? Unfortunately, Other than this option, I do not have any need for a credit or coupon, as I do not need any computer related items for the foreseeable future. I sent this message to *** - who has never actually replied back to any of my emails - although he has called me sporadically to address this matter
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently contacted the customer regarding this matterWe regret any dissatisfaction
the customer may have experienced and appreciate the feedback providedThe representative authorized an exchangeOur records indicate the order was delivered on December 28th, Any further questions we request the customer contact the representative ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell orderWe regret any miscommunication which
may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative worked with the order verification department to resolve this matterOur records indicate, the order number *** was delivered to customer on May 31, under FedEx Tracking number ***Should the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Mr*** expressed dissatisfaction with Dell service and support and wants an exchange computerWe regret any dissatisfaction he may have experienced and appreciate the feedbackPer the terms and
conditions of Dell’s Limited Hardware Warranty, computers which exhibit issues subject to coverage under the warranty may be replaced or repaired with refurbished parts or computers, as described in the termsParts used to replace failed parts covered under the warranty that are opened and tested prior to being sent to an on-site technician must be labeled “refurbished” even if they have never been used. Dell’s policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchased. Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns. Our representative offered to set up a service dispatch to have the computer thoroughly checked and repaired at Dell’s Repair Depot, or process a dispatch for a refurbished exchange computer to replace his computer. Mr*** declined these options and requested a new computer exchange which our representative denied. Should he reconsider, we remain available to assist and ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the product was purchased from a retailer in July 2015; therefore,
returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell)
***
***
Our representative offered technical assistance and certified replacement; however, Ms*** elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records and the carrier site show that Dell order# *** was delivered under FedEx tracking#
***; and signed for by: ***Our representative suggested filing a police report and disputing the charge with his bankHis request for a refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further questions regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problemsThe representative explained to refuse the order once returned and credit will processThe representative followed up when our records reflect that it was delivered and signed from by Ms***The representative was unable to confirm if Ms*** still wishes to return the orderWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
Revdex.com, please close this case.Dell's response is unsatisfactory, but I no longer desire to drag this on any longer.Dell, you have lost a home customer as well as a corporate customer.Regards,*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative;
*** *** has confirmed with the customer the Vizio 60-inch 4K TV had been delivered by Pilot on 12/28/2015. *** apologized for any disappointment or inconvenience the customer may have experienced regarding the estimated delivery date of the TV being later than hoped for by the customer. *** has shared the customer’s feedback with the appropriate team leaders here at Dell. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me right now
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThere is no documentation due to rebates are not listed in invoice and never have been for previous purchasesEven the $rebate for using dell credit card not listed and was manually processed to correctProvide website showing price, model, size, brand, and rebate amount from Dell, as well as cc the Revdex.comI am not sure what else is neededAsk superficially what documents since rebate information is not on invoice and was not given the answerPlease provide model number and documentation for rebate amounts, dates of promotion, amount rebate, and all LG models included shown on website or official dell leader head since stated did research because this was never told to me nor information given to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because:this is the second time I have had to complain about the same problemback in July, there was an update for the hivemind Ui, and my alpha has not worked the sameThe problems that I have had are as following, the software between hivemind and the desktop are not recognizing each otherso to use the game saves I have to go to desktop, the alpha ui does not syncwhen I go to the desktop I get a pop up that alienrespawn failed to create a backup, and tells me to do a backup now- when I select this option it tells me that it failedThe pop up goes away, but comes back every minutes, when it does pop up, it uses 100% of my hard drive, and forces me out of game back to the desktop*** *** doesnt install correctlywhen the program launches, it says it failedthe only way I can upgrade the GPU drivers is to the *** website and download them manuallyif I move the alpha from one monitor to another, the alienfx lights will stop workingI have to uninstall and reinstall the alpha UI to get it working againHowever, when I move the alpha to another TV, it happens againAt this point I have been told many different stories from Tech supportthey have tried to tell me that since I upgraded to an sshd, that my warranty wasnt covered when on their website it specifically says that any hardware upgrades would not void the warrantyThey have had me do respawn times in the last monthsThis hasnt fixed anythingnow for the last weeks I have been told that a level rep has been handling iti have been getting emails everyday from a supervisor, but as of yesterday I am now getting emails from a regular tech support agentand today I got an email from him saying that the problem should have resolved itselfThat is not the issueall of my problems are still happeningI tried to contact the person who was helping me when I initially had this problem, but she has not responded to any of my emails.I do not know what my desired outcome is at this pointthere are issues that I am having with this company, ,, 1-not honoring my warranty, -and trying to get out of warranty service by telling me that the issues are out of the scope of work from the warranty because of my upgrades2-advertising - by stating on your website that the hardware is upgradeable without voiding the warranty, however your support tries to use the upgraded hardware as a cancellation of warrantyat this point it looks like I am going to have to bring this to a shop to get it fixedi would like dell/alienware to contact me and let me know why my warranty is voided and why they do not want to help me getting my Alpha fixed
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for removing his name from Dell’s mailing list We regret that the customer was unable to stop unwanted mailings from
Dell and appreciate him taking the time to contact us regarding this matter Since the date of the submission, a Dell representative contacted the customer to provide assistance Our representative will make every effort to have the mailings stopped and will remain available for follow up should the customer receive future unwanted correspondence from Dell Please understand that the publishers are provided mailing lists weeks in advance and it may take several weeks before the lists are updated in order for the customer’s name to be removed We ask that the customer contact our representative at ***@dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: It is wrongI cannot take personal calls during my work dayDell continually attempted to call me during my work hours, which I have repeatedly given them my schedule. When I was finally able to get a call back scheduled and they actually me at the scheduled time, the rep told me I would need to end my laptop back in again to depotI agreed, because at this point, it would seem I have no other optionsBut I sent the laptop in at the end of November It took much longer than I was told, and the problem was NOT fixedAnd eventually, after working with Dell advanced resolution rep, it seemed to work for a few days, then got stuck in a repair cycle and now doesn't work at all.
Regards,
*** ***
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants Dell to provide upgrades to his computer or a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during June, 2017, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr*** to discuss his concernsOur representative denied his refund and concession requests and suggested Mr*** purchase an external hard drive for additional storage capacityFiles which can be removed from the SSD drive which are deleted or saved to an external drive should permit space on the SSD drive in order to download operating system software updatesMr*** may contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: Dell did nothing to address my complaintI spent hours on the phone with their customer service representatives, who were not helpful and refused to answer my questionsI had to take my computer to a third party after two weeks of struggling with Dell's excuse for a customer service department.
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, a return for order# *** was processedOur records
show that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our order verification team to resolve this matterPlease note that the
credit for order# *** has been posted to the original form of payment, which should reflect on his next billing statementOur representative also followwith Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Our records indicate that the customer order invoiced 11/13/the first contact to Dell was on 6/1/2016. The customer has been offered a refurbished exchange under the terms of her warranty which is due to expire on 2/11/17. Hardware warranty terms and conditions link: ***We ask that the customer follow up with the representative by emailing ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc