Complaint: ***
I am rejecting this response because:*** was extremely difficult and utilized techniques or tactics which insulted meI was not able to voice my grievance and be properly compensatedI accepted the offer *** gave me because she wasn't able to do anything else and refused to accept my request to be refunded for the items I paid for and didn't receiveEven if accepting the meager compensation offered for the predatory and unethical series fo events that transpiredI am still in no way satisfied with dell or this entire experience*** has reached out to me again, but I don't intend to call her backIf I want to be abused I can call my kidsLOL
Regards,
*** ***
Today’s Date: 07/11/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states order concernsAt this time the agent has resolved the matter and confirmed the resolution with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed a return has been authorized and provided return labelsThe representative updated the customer the credit has posted back to the original mode of paymentThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the product was purchased from a retailer in July 2015; therefore,
returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell)
***
***
Our representative offered technical assistance and certified replacement; however, Ms*** elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me right now
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a partial account credit
for order# ***Our records show that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterIn the interest of
customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Mr*** on July 26, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted her and dispatched a creditOur records indicate the credit has been applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a complete return and a full refund to the customer’s original form of payment, their Dell Preferred Account. *** informed the customer on 11/08/the account has been credited in full for this return. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** *** has reviewed Dell records and has confirmed the customer had been offered a cost of $to repair her system. Unfortunately, when the customer had called back to Dell three months later to arrange the repair of her computer, she had been charged more. The customer had no choice but to pay for the repair, and when she spoke to Dell Customer Care, in the interest of customer satisfaction, this representative had provided the customer a concession in the amount of $27. *** *** has called the customer and informed Ms***, that she would authorize Dell to refund the customer’s Visa Credit Card the balance due her in the amount of $83, which has posted to the card on October 3, 2016. We certainly do apologize for any miscommunication or frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** was instrumental in assisting our customer in receiving their full refund for equipment returned to Dell. We certainly apologize for any frustration or inconvenience this matter may have caused our customer. We appreciate the Revdex.com bringing the two parties together so we could address this matter with finality for Mr***. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint:
I am rejecting this response because:I have to say that this experience with Dell has been one ofthe longest time wasters in my lifeI spent almost hours on the phone overthe period of a few months trying to get a replacement tabletI am not goingto go into details about the issues I had with the tablets because I mentionedthose in previous postsI do want to express my extreme disappointment in Dell.I was lied to on several occasions and even hung up on before I was transferredto the *** *** *** Going through this whole experience taught me aone thing: Dell is only interested in saving a few dollars, not in theircustomersI have been a lifetime advocate for Dell and Dell products and havepurchased almost a dozen different Dell productsI currently have twodesktops, one laptop, a printer, and two tabletsWith that said, I will nolonger recommend Dell to my friends, family or coworkersDell lost one oftheir most loyal customers and tens of thousands of dollars in potentialprofits from not only myself but from my network around meThe tablet I finally received is now working but my disappointmentwith Dell will remain for years to come
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative assisted the customer with updating the system informationOur
representative and her supervisor advised the customer on the cost of the warranty extensionThe customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants Dell to provide upgrades to his computer or a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during June, 2017, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr*** to discuss his concernsOur representative denied his refund and concession requests and suggested Mr*** purchase an external hard drive for additional storage capacityFiles which can be removed from the SSD drive which are deleted or saved to an external drive should permit space on the SSD drive in order to download operating system software updatesMr*** may contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:The computer is not functioning properly, despite Dell's representative claiming it is
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departmentsThe Dell representative did work with our internal teams to make sure all Dell Advantage rewards were released to the customer’s accountThe representative did attempt to follow up with the customer about the resolution but call were not returnedIf the customer has any further questions or concerns we ask that he contact the representative by emailing ***_***@Dell.comSincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because: It is wrongI cannot take personal calls during my work dayDell continually attempted to call me during my work hours, which I have repeatedly given them my schedule. When I was finally able to get a call back scheduled and they actually me at the scheduled time, the rep told me I would need to end my laptop back in again to depotI agreed, because at this point, it would seem I have no other optionsBut I sent the laptop in at the end of November It took much longer than I was told, and the problem was NOT fixedAnd eventually, after working with Dell advanced resolution rep, it seemed to work for a few days, then got stuck in a repair cycle and now doesn't work at all.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative asked him to complete the transfer of ownership form and explained the terms of
limited hardware warranty, which does not cover accidental damage
***
***
***
Please note that our representative offered fee-based repair; however, Mr*** elected not to accept our offer of assistanceHis request for free repair or replacement was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and is working with him to determine the best resolution and will remain engaged until the issue is resolvedWe regret
any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:*** was extremely difficult and utilized techniques or tactics which insulted meI was not able to voice my grievance and be properly compensatedI accepted the offer *** gave me because she wasn't able to do anything else and refused to accept my request to be refunded for the items I paid for and didn't receiveEven if accepting the meager compensation offered for the predatory and unethical series fo events that transpiredI am still in no way satisfied with dell or this entire experience*** has reached out to me again, but I don't intend to call her backIf I want to be abused I can call my kidsLOL
Regards,
*** ***
Today’s Date: 07/11/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states order concernsAt this time the agent has resolved the matter and confirmed the resolution with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, *** contacted the customer and apologized for the problemsThe representative confirmed a return has been authorized and provided return labelsThe representative updated the customer the credit has posted back to the original mode of paymentThe representative can be reached at email ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the product was purchased from a retailer in July 2015; therefore,
returns are governed by the policies of the retailer where the product was purchasedOur representative also explained the terms of limited hardware warranty, and return policy (applies only to purchases directly from Dell)
***
***
Our representative offered technical assistance and certified replacement; however, Ms*** elected not to accept our offer of assistanceHer request for refund was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me right now
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Dell owes me $per phone call under the Telephone Consumer Protection Act
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a partial account credit
for order# ***Our records show that the credit has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** regarding his concernsThe representative worked with our account verification team to resolve this matterIn the interest of
customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Mr*** on July 26, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policies. Our representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted her and dispatched a creditOur records indicate the credit has been applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a complete return and a full refund to the customer’s original form of payment, their Dell Preferred Account. *** informed the customer on 11/08/the account has been credited in full for this return. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** *** has reviewed Dell records and has confirmed the customer had been offered a cost of $to repair her system. Unfortunately, when the customer had called back to Dell three months later to arrange the repair of her computer, she had been charged more. The customer had no choice but to pay for the repair, and when she spoke to Dell Customer Care, in the interest of customer satisfaction, this representative had provided the customer a concession in the amount of $27. *** *** has called the customer and informed Ms***, that she would authorize Dell to refund the customer’s Visa Credit Card the balance due her in the amount of $83, which has posted to the card on October 3, 2016. We certainly do apologize for any miscommunication or frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** was instrumental in assisting our customer in receiving their full refund for equipment returned to Dell. We certainly apologize for any frustration or inconvenience this matter may have caused our customer. We appreciate the Revdex.com bringing the two parties together so we could address this matter with finality for Mr***. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint:
I am rejecting this response because:I have to say that this experience with Dell has been one ofthe longest time wasters in my lifeI spent almost hours on the phone overthe period of a few months trying to get a replacement tabletI am not goingto go into details about the issues I had with the tablets because I mentionedthose in previous postsI do want to express my extreme disappointment in Dell.I was lied to on several occasions and even hung up on before I was transferredto the *** *** *** Going through this whole experience taught me aone thing: Dell is only interested in saving a few dollars, not in theircustomersI have been a lifetime advocate for Dell and Dell products and havepurchased almost a dozen different Dell productsI currently have twodesktops, one laptop, a printer, and two tabletsWith that said, I will nolonger recommend Dell to my friends, family or coworkersDell lost one oftheir most loyal customers and tens of thousands of dollars in potentialprofits from not only myself but from my network around meThe tablet I finally received is now working but my disappointmentwith Dell will remain for years to come
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative assisted the customer with updating the system informationOur
representative and her supervisor advised the customer on the cost of the warranty extensionThe customer declinedWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants Dell to provide upgrades to his computer or a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedDell has a thirty (30) day return period and, as the order invoiced during June, 2017, a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted Mr*** to discuss his concernsOur representative denied his refund and concession requests and suggested Mr*** purchase an external hard drive for additional storage capacityFiles which can be removed from the SSD drive which are deleted or saved to an external drive should permit space on the SSD drive in order to download operating system software updatesMr*** may contact our representative should there be any further questions regarding this matter Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:The computer is not functioning properly, despite Dell's representative claiming it is
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departmentsThe Dell representative did work with our internal teams to make sure all Dell Advantage rewards were released to the customer’s accountThe representative did attempt to follow up with the customer about the resolution but call were not returnedIf the customer has any further questions or concerns we ask that he contact the representative by emailing ***_***@Dell.comSincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because: It is wrongI cannot take personal calls during my work dayDell continually attempted to call me during my work hours, which I have repeatedly given them my schedule. When I was finally able to get a call back scheduled and they actually me at the scheduled time, the rep told me I would need to end my laptop back in again to depotI agreed, because at this point, it would seem I have no other optionsBut I sent the laptop in at the end of November It took much longer than I was told, and the problem was NOT fixedAnd eventually, after working with Dell advanced resolution rep, it seemed to work for a few days, then got stuck in a repair cycle and now doesn't work at all.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative asked him to complete the transfer of ownership form and explained the terms of
limited hardware warranty, which does not cover accidental damage
***
***
***
Please note that our representative offered fee-based repair; however, Mr*** elected not to accept our offer of assistanceHis request for free repair or replacement was respectfully deniedMr*** is most welcome to take advantage of our out of warranty fee based service and support by calling ###-###-####We regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and is working with him to determine the best resolution and will remain engaged until the issue is resolvedWe regret
any dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc