Complaint: ***
I am rejecting this response because:Although the equipment has been repaired and in my home as of December 22, 2016, still haven't used it because of pending support from Dells Repesentative *** ***( we had set up a date in advance in which that she would be contacting me via telephone on Monday January 2, at 4:00pm *** *** time and during that same day I sent her a reminder through e-mail , which she in return confirms .( e-mail included below) At 4: I recieced a phone call from Dells representative but to my surprise it wasn't *** ***, I was inform by Dells Rep that *** *** was attending another customer, I replied to please inform her that I would wait for her calls because besides the up grade that was pending we had other issues regarding the warranty to resolve After waiting for sometime I contacted *** *** through e-mail and After almost hours of waiting for her call or an e-mail, I sent a final e-mail where I informe her that I could not wait an longer for her call and to please contact me through e-mail To set up another appointmentAs of today Tuesday , January 3,, I have it received any replies from Dells Rep*** ***, nor anyone else regarding this incident As I had Indicated in My complaint, my desired petition was that equipement be repair and for warranty be extended from the time service was required until fixed ( I ask for service on February 4, 2016-December 22, 2016, picked up ) And Dells is not willing to comply to my requestThey offered me days, which if I'am not mistaken is a standard warranty Computer was checked while in shop only sound, Have not been able to check that computer is working properly at home because Still pending for support to install the operative system Dells Representative *** *** never called although we had made prior arrangements This computer has had two events with same problem, no sound, It has caused and still is causing me many hardships.I think I should not be going through this situation, This wasn't a give from Dell, as a consumer I deserve to be treated with respect and with prompt efficient service. So please I hope that you take the time to reconsider your decisions Once again I didn't intentionally ignore your notification Included are the e-mail between Dell's Rep*** *** and me Confirming appointment for support and never recieved Once again thank you so much for helping me
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund for the customer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:when contacted by same representative, I told them I was at work and unable to have the conversationRepresentative then asked if there was a better time to contactI asked what the hours were and was told it was the same time as my working hours so not able to contact Monday - FridayI asked about contacting on Saturday and was then told that this was not doable as they did not work on SaturdayI found this odd as this same person had called me on a Saturday previouslyThey once again had asked to be able to troubleshoot remotely the software and refused any attempt at taking the computer back to look at the hardwareAgain, volume buttons, touch screen, potential hard drive issues, etcI also received an email from *** *** from Dell about purchasing an extended warranty, including tech service but not elaborating anything beyond thisI am now convinced that Dell does not wish to honor their year hardware warranty and hope that their Revdex.com rating will at some point reflect the 97% Negative customer experience with only 0.8% positive customer experience ( *** )This company's idea of customer service and honoring their warranty or taking any form of pride in their product and service after purchase is a total farceI hope at some point that Dell will either accept that their warranty covers hardware troubles that this unit is experiencing and allows me to send it back before the one year warranty is upIt is as though they are trying to extend this out until September so they can tell me that the warranty has expiredAs far as trouble shooting remotely, when I have asked to set up a time I have been informed that they are not able to do so at times I request; also, I do not know what the need for this is as I have already done this back in December and was at that time supposed to have been directed to someone for sending this back inWe are now going on a full two months with Dell not taking any form of ownership and their representatives giving me times that do not work and trying to sell me extra warranty when they already are not honoring the one in placeI want to be done with Dell, and again hope that the Revdex.com's grade will at some point accurately reflect this shoddy company and its lackadaisical practicesBeyond utterly disappointed with this whole experience
Regards,
*** ***
Complaint: ***
I am rejecting this response because:First, the company's "resolution" is to state that the $price was in error and that the price would be correctedThis is advertisingIf they list an item for sale online at a certain price, then they need to honor that price.Second, I have sent *** the following email (to which I have not received a response):Begin forwarded message:From: *** *** Date: December 29, at 1:33:PM ESTTo: "***.***@dell.com" Cc: "**@***.org" Subject: Re: Regarding a Revdex.com correspondence received - Incident#***,I understand that mistakes can happen, but Dell needs to own up to thisRegret is not a sufficient answerAnytime a retailer advertises an item for a price, regardless of whether it intended to or not, it is required to honor that price for that item or a comparable oneUntil you offer me the option to purchase a comparable laptop for $179, I don't consider this issue resolved. *** *** On Dec 29, 2016, at 12:PM, "***.***@dell.com" wrote:Dell Customer CommunicationDear ***, This is with reference to the conversation we had regarding the Revdex.com correspondenceAs discussed, the price provided online was in errorWe have forwarded your feedback to the concerned team and are working on having the product removed.We regret any inconvenience caused. Regards, *** ***Dell | Advanced Resolution GroupPhone +* *** *** *** *** ***My work schedule is 9:am - 5:pm CST Monday to Friday. Please consider the environment before printing this email. Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: When Dell Corpmakes contracts/Agreements with Microsoft to have Microsoft Software on Dell Computers, Dell has a fiduciary responsibility to assure that there products they sell will not be adversely affected by Microsoft Products as Windows The expensive All-in-one Printer/Copier/Scanner/Fax; and the USB Speakers work fine in my old computer with Windows Therefore, Dell has failed to protect the interests of their customers I am not going to take Dell's advice and dispose of my perfectly good All-in-one Printer/Copier/Fax/Scanner and USB Speakers; and buy other ones I thank you Revdex.com for assisting in helping with this matter, and at this point maybe you can post Dell's response along with mine so future potential Dell Customers can be advised of Dell's behavior
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Dell has been in contact
with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Dell is taking the appropriate action to resolve the customers claim. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: I logged into my Discover Card account and show no such refund from Dell.I contacted Discover Card to be certain I was looking at up to date transactions.I created a dispute a while ago with Discover regarding this and Discover pulled funds from Dell and gave it to me; I doubt this is what Dell is talking about in this Revdex.com complaint.I was told it could take up to days from Dell receiving the laptop for my refund to be processed
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have another ticket ***?I asked for refund and replacement because it's have the issue at first dayBut at that time I don't know it's hardware issueThey send me the laptop and it work for daysNow when I play the game, some times the keyboard is mass upwhen I click 'A', it open Cortana, when I click 'W', it do something elseAnyway all the keys are not worked as expected
Regards,
*** **
Complaint: ***
I am rejecting this response because:Dell did not address the issue of telling me I would receive a refund prior to the phone call offer of fixing it stated below! How can Dell tell my daughter and me both on the phone and in writing (Revdex.com has a copy of the email) that we would be receiving an email with a label "way bill" to attach to the computer and original box and upon Dells receipt of the computer a full refund would be issued to our bank account? Then just change their mind??? They told us both in the phone and in writing that we would receive a REFUND! I declined the offer stated below on Feb because prior to that I had been told I would receive a refund and! Since Dell had put in writing that I would receive a refund, I purchased another computer for my daughterShe had been without a working computer since early December almost two months and needed one as required in college! I have waited long enough for Dell to do what they said they would do! It has been weeks since I was told I would be returning the computer and it is boxed up and ready to go! Dell needs to send me the email and give me the refund as I was told.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for reinstallation software disks for his computer We regret any miscommunication which may have occurred and
appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to provide assistance and was told by the customer that he has resolved the issue We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that *** has been in contact with the customerWe show the replacement system has shipped out under Federal Express ***The representative will confirm receipt and provide a return shipping label for the old systemSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf
of Dell Incin response to the complaint filed with your office by the customerA Dell representative *** recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative authorized a replacement system be shippedPlease have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the customers refund for the requested items has been processedThe customer has been updated accordinglyWe thank the customer for their time and patience during this processMr*** may also contact the representative at ***@Dell.com should there be any additional questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative explained the verification process had not been completed and the order was cancelledThe representative offered to have the customer work with a sales representative to get a new order in place and customer declinedThe representative can be reached at email ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:I have read the terms of sale as stated on their website and am drawn to the section regarding shipping It states: "ShippingProduct title passes to you when the Product is shipped." To me this appears to indicate that regardless if there was a pricing error once an item has shipped, and thus fully processed, it is the property of the buyer and not the seller If this is incorrect I would like this sentence clarified Dell never cancelled my order their systems indicate it was a fully completed transaction and not a cancellation I believe this is due to them acting incorrectly and against their terms of service in this sale.Please have them explain that portion of their terms of service and why they are not held to their own rules.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: this business is refusing to comply with its own terms of serviceThis information and all other pertinent documentation as well as the names of all representatives involved will be forwarded to:***@dell.com.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: *** stated the laptop was "exchanged" in This is deceptiveI was given an entirely "new" unitIn 2011, I was injured (burned) by the 1st laptopAt the threat of a lawsuit Dell agreed to give me a whole new unit. Dell went through extensive tests checking out that first defective laptop. I was told before I received this would not be considered an exchange but a whole NEW systemThis was definitely something that was a very important point that was discussed before it was shipped.Again, further proof points to the fact that on 2/6/I purchased a warranty extensionIf the laptop was considered purchased in then my ability to purchase a warranty (years) would have expired in I have included documentation that shows I purchased the warranty in 2014.Dell is either making an attempt to defraud me or they have incorrect records
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants the system replacedWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the limited hardware warrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement, which was shipped under FedEx tracking number *** and delivered on July 5, Our representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:Although the equipment has been repaired and in my home as of December 22, 2016, still haven't used it because of pending support from Dells Repesentative *** ***( we had set up a date in advance in which that she would be contacting me via telephone on Monday January 2, at 4:00pm *** *** time and during that same day I sent her a reminder through e-mail , which she in return confirms .( e-mail included below) At 4: I recieced a phone call from Dells representative but to my surprise it wasn't *** ***, I was inform by Dells Rep that *** *** was attending another customer, I replied to please inform her that I would wait for her calls because besides the up grade that was pending we had other issues regarding the warranty to resolve After waiting for sometime I contacted *** *** through e-mail and After almost hours of waiting for her call or an e-mail, I sent a final e-mail where I informe her that I could not wait an longer for her call and to please contact me through e-mail To set up another appointmentAs of today Tuesday , January 3,, I have it received any replies from Dells Rep*** ***, nor anyone else regarding this incident As I had Indicated in My complaint, my desired petition was that equipement be repair and for warranty be extended from the time service was required until fixed ( I ask for service on February 4, 2016-December 22, 2016, picked up ) And Dells is not willing to comply to my requestThey offered me days, which if I'am not mistaken is a standard warranty Computer was checked while in shop only sound, Have not been able to check that computer is working properly at home because Still pending for support to install the operative system Dells Representative *** *** never called although we had made prior arrangements This computer has had two events with same problem, no sound, It has caused and still is causing me many hardships.I think I should not be going through this situation, This wasn't a give from Dell, as a consumer I deserve to be treated with respect and with prompt efficient service. So please I hope that you take the time to reconsider your decisions Once again I didn't intentionally ignore your notification Included are the e-mail between Dell's Rep*** *** and me Confirming appointment for support and never recieved Once again thank you so much for helping me
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a refund for the customer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:when contacted by same representative, I told them I was at work and unable to have the conversationRepresentative then asked if there was a better time to contactI asked what the hours were and was told it was the same time as my working hours so not able to contact Monday - FridayI asked about contacting on Saturday and was then told that this was not doable as they did not work on SaturdayI found this odd as this same person had called me on a Saturday previouslyThey once again had asked to be able to troubleshoot remotely the software and refused any attempt at taking the computer back to look at the hardwareAgain, volume buttons, touch screen, potential hard drive issues, etcI also received an email from *** *** from Dell about purchasing an extended warranty, including tech service but not elaborating anything beyond thisI am now convinced that Dell does not wish to honor their year hardware warranty and hope that their Revdex.com rating will at some point reflect the 97% Negative customer experience with only 0.8% positive customer experience ( *** )This company's idea of customer service and honoring their warranty or taking any form of pride in their product and service after purchase is a total farceI hope at some point that Dell will either accept that their warranty covers hardware troubles that this unit is experiencing and allows me to send it back before the one year warranty is upIt is as though they are trying to extend this out until September so they can tell me that the warranty has expiredAs far as trouble shooting remotely, when I have asked to set up a time I have been informed that they are not able to do so at times I request; also, I do not know what the need for this is as I have already done this back in December and was at that time supposed to have been directed to someone for sending this back inWe are now going on a full two months with Dell not taking any form of ownership and their representatives giving me times that do not work and trying to sell me extra warranty when they already are not honoring the one in placeI want to be done with Dell, and again hope that the Revdex.com's grade will at some point accurately reflect this shoddy company and its lackadaisical practicesBeyond utterly disappointed with this whole experience
Regards,
*** ***
Complaint: ***
I am rejecting this response because:First, the company's "resolution" is to state that the $price was in error and that the price would be correctedThis is advertisingIf they list an item for sale online at a certain price, then they need to honor that price.Second, I have sent *** the following email (to which I have not received a response):Begin forwarded message:From: *** *** Date: December 29, at 1:33:PM ESTTo: "***.***@dell.com" Cc: "**@***.org" Subject: Re: Regarding a Revdex.com correspondence received - Incident#***,I understand that mistakes can happen, but Dell needs to own up to thisRegret is not a sufficient answerAnytime a retailer advertises an item for a price, regardless of whether it intended to or not, it is required to honor that price for that item or a comparable oneUntil you offer me the option to purchase a comparable laptop for $179, I don't consider this issue resolved. *** *** On Dec 29, 2016, at 12:PM, "***.***@dell.com" wrote:Dell Customer CommunicationDear ***, This is with reference to the conversation we had regarding the Revdex.com correspondenceAs discussed, the price provided online was in errorWe have forwarded your feedback to the concerned team and are working on having the product removed.We regret any inconvenience caused. Regards, *** ***Dell | Advanced Resolution GroupPhone +* *** *** *** *** ***My work schedule is 9:am - 5:pm CST Monday to Friday. Please consider the environment before printing this email. Confidentiality Notice | This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential or proprietary informationAny unauthorized review, use, disclosure or distribution is prohibitedIf you are not the intended recipient, immediately contact the sender by reply e-mail and destroy all copies of the original message.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: When Dell Corpmakes contracts/Agreements with Microsoft to have Microsoft Software on Dell Computers, Dell has a fiduciary responsibility to assure that there products they sell will not be adversely affected by Microsoft Products as Windows The expensive All-in-one Printer/Copier/Scanner/Fax; and the USB Speakers work fine in my old computer with Windows Therefore, Dell has failed to protect the interests of their customers I am not going to take Dell's advice and dispose of my perfectly good All-in-one Printer/Copier/Fax/Scanner and USB Speakers; and buy other ones I thank you Revdex.com for assisting in helping with this matter, and at this point maybe you can post Dell's response along with mine so future potential Dell Customers can be advised of Dell's behavior
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Dell has been in contact
with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. Dell is taking the appropriate action to resolve the customers claim. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: I logged into my Discover Card account and show no such refund from Dell.I contacted Discover Card to be certain I was looking at up to date transactions.I created a dispute a while ago with Discover regarding this and Discover pulled funds from Dell and gave it to me; I doubt this is what Dell is talking about in this Revdex.com complaint.I was told it could take up to days from Dell receiving the laptop for my refund to be processed
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I have another ticket ***?I asked for refund and replacement because it's have the issue at first dayBut at that time I don't know it's hardware issueThey send me the laptop and it work for daysNow when I play the game, some times the keyboard is mass upwhen I click 'A', it open Cortana, when I click 'W', it do something elseAnyway all the keys are not worked as expected
Regards,
*** **
Complaint: ***
I am rejecting this response because:Dell did not address the issue of telling me I would receive a refund prior to the phone call offer of fixing it stated below! How can Dell tell my daughter and me both on the phone and in writing (Revdex.com has a copy of the email) that we would be receiving an email with a label "way bill" to attach to the computer and original box and upon Dells receipt of the computer a full refund would be issued to our bank account? Then just change their mind??? They told us both in the phone and in writing that we would receive a REFUND! I declined the offer stated below on Feb because prior to that I had been told I would receive a refund and! Since Dell had put in writing that I would receive a refund, I purchased another computer for my daughterShe had been without a working computer since early December almost two months and needed one as required in college! I have waited long enough for Dell to do what they said they would do! It has been weeks since I was told I would be returning the computer and it is boxed up and ready to go! Dell needs to send me the email and give me the refund as I was told.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for reinstallation software disks for his computer We regret any miscommunication which may have occurred and
appreciate the feedback Since the date of the submission, a Dell representative contacted the customer to provide assistance and was told by the customer that he has resolved the issue We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that *** has been in contact with the customerWe show the replacement system has shipped out under Federal Express ***The representative will confirm receipt and provide a return shipping label for the old systemSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, I am writing on behalf
of Dell Incin response to the complaint filed with your office by the customerA Dell representative *** recently contacted the customer regarding this matterThe representative reviewed the details with the customer and we regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceThe representative authorized a replacement system be shippedPlease have the customer contact the representative by emailing at ***@Dell.com with any additional questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 08/04/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceAt
this time the customers refund for the requested items has been processedThe customer has been updated accordinglyWe thank the customer for their time and patience during this processMr*** may also contact the representative at ***@Dell.com should there be any additional questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative explained the verification process had not been completed and the order was cancelledThe representative offered to have the customer work with a sales representative to get a new order in place and customer declinedThe representative can be reached at email ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:I have read the terms of sale as stated on their website and am drawn to the section regarding shipping It states: "ShippingProduct title passes to you when the Product is shipped." To me this appears to indicate that regardless if there was a pricing error once an item has shipped, and thus fully processed, it is the property of the buyer and not the seller If this is incorrect I would like this sentence clarified Dell never cancelled my order their systems indicate it was a fully completed transaction and not a cancellation I believe this is due to them acting incorrectly and against their terms of service in this sale.Please have them explain that portion of their terms of service and why they are not held to their own rules.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: this business is refusing to comply with its own terms of serviceThis information and all other pertinent documentation as well as the names of all representatives involved will be forwarded to:***@dell.com.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: *** stated the laptop was "exchanged" in This is deceptiveI was given an entirely "new" unitIn 2011, I was injured (burned) by the 1st laptopAt the threat of a lawsuit Dell agreed to give me a whole new unit. Dell went through extensive tests checking out that first defective laptop. I was told before I received this would not be considered an exchange but a whole NEW systemThis was definitely something that was a very important point that was discussed before it was shipped.Again, further proof points to the fact that on 2/6/I purchased a warranty extensionIf the laptop was considered purchased in then my ability to purchase a warranty (years) would have expired in I have included documentation that shows I purchased the warranty in 2014.Dell is either making an attempt to defraud me or they have incorrect records
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants the system replacedWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the limited hardware warrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement, which was shipped under FedEx tracking number *** and delivered on July 5, Our representative also followto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell