Complaint: ***
I am rejecting this response because: What was said in the response is there was no assistance offeredI was told not asked that my order was canceled and would receive a credit maybe in days.There is no resolution, the partial credit was for the first incorrect unitI received a duplicate incorrect shipment and both incorrect orders have been returned to DellI have never received the correct unit ordered or a refund of my original purchase priceHow can I get a goodwill gesture on the first order mistake in two days but cannot get a refund when they cancel my order and tell me to reorderThere was no effort made to get the order corrected after the second error made by Dell.If it is not on the customer service form letter they read to you when you call, they have no clue how to correct their mistakes
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I forwarded my response with the Dell Representative *** *** to Revdex.com for the record. Over the past two weeks, I have tried to resolve the true issue in the complaint but was unsuccessful in trying to get *** to understand the issue and now it has been almost three weeks to get to this point and my computer warranty has now expired. In my original complaint, I was clear that the issue was with the Dell Financial Services Customer Service I received, but I was told numerous times to contact them for any questions. The reason for elevating this complaint was due to their lack of customer service and unwillingness to work with me. I had one week in my warranty and was told over and over that this issue has to be resolved in the week I had left in the warranty. Their tech support determined it was an issue with the motherboard but after repeated attempts to get information on the specific motherboard I needed to buy on my own to test their theory, I was sent finally sent some examples they found that could potentially work, yet it was my responsibility to spend money and see if one of the boards worked and if that did not fix the issue, I would be out of luck since I only had one week left on the warranty. I spent close to $on a computer less than a year ago. I do not believe it is fair to only offer $for a computer that should not have failed that quickly and was covered by a warranty. I understand it is a parts only warranty, but Dell should be held responsible to honor the warranty until I can determine if the issue was successfully resolved. Since they were unwilling to help me identify the specific part to order on my own or provide it on their own accord, I do not accept the current terms of their settlement. They could either offer a higher settlement to cover any other potential issues or extend the warranty to see if the part they identified over the phone is truly the issue wit the system. I have owned Dell systems for over years and this is the first time I have seen even a refurbished computer fail that fast.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The television has arrived and this has been resolved.
Regards,
** ***
Today’s Date: 09/29/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their Dell systemAt this time the agent issued an onsite repair and is pending a response from the customer if the onsite resolved the matterWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he received the promotional gift card; however, wants a gift card without
expiration dateOur representative informed him of the Terms and Conditions of Promotional Gift Cards
***
Mr*** informed our representative that he sold the gift card on eBay and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of the submission,
a Dell representative contacted Mr*** to discuss his refund requestSubsequently our representative followed up to inform him that the refund for $has been processedHe should see this reflected on his next monthly billing statementWe ask that Mr*** contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for promotional gift cards We regret any dissatisfaction the customer may have experienced and appreciate the
feedback provided Dell records indicate the customer was already sent the $gift card promotion and that the Dell Advantage Rewards promotional gift card was being processed Since the date of the submission, a Dell representative contacted the customer to provide an update on the second gift card and the customer subsequently confirmed receipt of the second gift card The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I had three offers from Dell to include a 10%, a 15%, and a *** discount of additional 15%Dell rejected all three stating the discount would amount to be more than anyone can authorizeThe unit is made to order and a blanket 10% discount with code "TENOFF" displayed on the Dell website through the 19th of JanuaryDell has since placed the "TENOFF" back on all systems ordered from DellThere is no difference in the unit I ordered and ordering another one with the same items.In addition Dell mailed me a personal 15% discount to buy a unit from themCode "***"This certificate has my name printed on the frontThis discount was also rejected because it also would have made a discount that was beyond what the agent could authorize.And finally I retrieved my *** discount from the Dell website via "*** **" which has verified my serviceThis discount is to be used in addition to any other discount offering from DellThe offer specifically states up to 30% off on Dell systems.In closing Dell's day price guarantee is for after system purchasesIf a unit is purchased and within days the unit becomes available at a lesser price Dell with refund the differenceThat is also published on Dells website under the price guaranteeIt has nothing to do with a similar unit as these are all made to order and none are pre madeDell makes offers online to have consumers purchase PC's at a cheaper priceWhat Dell did not count on was someone following the price match and when I discovered the unit was cheaper within the day period I purchased mine, I only asked what Dell offered in writing.It appears Dell has published discounts and because the discount is beyond the agents authority the entire discount is rejectedOffering a *** discount and then not honoring it amounts to advertisingThere is just no other words to describe this publicationI have all the documents should anyone like to view themI understand the 15% discount card is a coupon code and cannot be used with the 10% discountBut in all fairness the 15% discount and 15% *** discount totaling 30% should be honoredI so states on the *** discount up to 30% and it can be used with other code offerings.However I was instructed to return the unit if I would not except Dell's $discountBy all rights I should have been authorized the 30% of the $amount of the sales priceHowever Dell refused the discount because of the big discount was beyond anyone's authority that a customers is allowed to speak withThis discount would amount to over $and Dell says that is too much and to return the unitI have done as instructed along with the accessories that were pre shipped at time of purchaseOf course some or all discounts will expire soon
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and authorized an exchange system be sentThe representative confirmed delivery and provided a prepaid return shipping labelPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative worked with DFS (Dell Financial Services) to resolve this matterOur
records show that the credit for TV order# *** was posted to the original form for payment on October 17, 2016, which should reflect on her next billing statement
DFS can be reached at ###-###-#### for any additional account related supportWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me***, thank you so much for your help and thorough follow upI appreciate it and am very happy to have my computer back in working order
All the best,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a service dispatch to repair the customer’s computer We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell doesn't care they ripped me off which is clear from the broken English response from the rep who spoke with me earlierI requested twice to speak with his supervisor and was ignoredThey waited a long time after I placed my order to decide they didn't want to honor it since it's bait and switch and they want to have me reorder at 3x the priceMy valid coupons I had are now expired and I cannot use them on anything nowThe toner for this printer I bought on Amazon is not able to be returned eitherDell doesnt care and from all the poor reviews about them online and complaints against them I'm surprised you awarded them an A+ for treating customers like garbage so I doubt the Revdex.com will do anything wither with how much Dell is paying you.
Regards,
*** ***
Dear Revdex.com,
Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackDell’s
Terms and Conditions of Sale indicate that a return for credit is limited to the first thirty days from the invoice date, and that such hardware items would be subject to the available remedies under the applicable hardware warranty thereafterDell records indicate the computer was purchased during December, 2016, so a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative denied the customer’s refund request and offered support per the terms of Dell’s Limited Hardware Warranty. The customer declined this assistance. However, as a onetime gesture of goodwill, our representative processed a partial account credit to the original form of paymentShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted due to the feedback a return was authorizedThe representative did reach the customer and explained that they would need to troubleshootThe customer was not at his system at the time of contact and further follow up calls have gone unansweredPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Dell representative, ***, contacted Mr*** to inform him the refund processed for the duplicate orderOur representative closed the case but remains available to assist in resolving all issues directly related to this caseOur representative may be
reached at ***@dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative confirmed the replacement system is working as designedThe customer did not purchase directly from Dell so a refund is not an optionThe customer can go back to *** *** to discuss with them but Dell has supported the system under the terms and conditions of the warrantyOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
PS: They handled my claim perfectly although they said the damage looked to be user caused they gave me this one time which is all I wanted, thank you sell you have restored my faith in your company, even if it did take some complaining
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** **. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; ***, after researching the matter thoroughly, has authorized an onsite service call to replace the computer keyboard; in order to resolve the technical problem the customer had been having with their system. The customer has confirmed the service call has been completed and the system is working well. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: In this case, I didn't return any items to Dell, but instead they recalled my orders directly and didn't refund my orders on time, my orders were recalled on September and credit cards were refunded on December after I opened the claim, now they don't even want to refund the promotional gift cards because the gift cards are expired, but the only reason why these gift cards are expired is because the Dell company didn't refund my orders on time, the gift cards are valid by the time they recalled my orders on SeptemberSo in this case, this is 100% the fault of Dell Company.At the same time, because they delayed the refund for months, I am paying $interest to my credit card companies for the charges which they should refundI am not asking for the refund of this $interest, but at least refund the gift cards which I used in my orders. Here are the Dell Gift Cards Terms:Credits for returns accepted by Dell will be allocated back to the Promo Card (in the amount of the portion of the purchase paid with your Promo Card) as long as the Promo Card has not expiredIf you receive a credit, the portion paid with your Promo Card (excluding shipping & handling) will be allocated back to the Promo Card within to business days after Dell receives and processes your returned merchandiseHowever, if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited
Regards,
*** ***
Complaint: ***
I am rejecting this response because: What was said in the response is there was no assistance offeredI was told not asked that my order was canceled and would receive a credit maybe in days.There is no resolution, the partial credit was for the first incorrect unitI received a duplicate incorrect shipment and both incorrect orders have been returned to DellI have never received the correct unit ordered or a refund of my original purchase priceHow can I get a goodwill gesture on the first order mistake in two days but cannot get a refund when they cancel my order and tell me to reorderThere was no effort made to get the order corrected after the second error made by Dell.If it is not on the customer service form letter they read to you when you call, they have no clue how to correct their mistakes
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I forwarded my response with the Dell Representative *** *** to Revdex.com for the record. Over the past two weeks, I have tried to resolve the true issue in the complaint but was unsuccessful in trying to get *** to understand the issue and now it has been almost three weeks to get to this point and my computer warranty has now expired. In my original complaint, I was clear that the issue was with the Dell Financial Services Customer Service I received, but I was told numerous times to contact them for any questions. The reason for elevating this complaint was due to their lack of customer service and unwillingness to work with me. I had one week in my warranty and was told over and over that this issue has to be resolved in the week I had left in the warranty. Their tech support determined it was an issue with the motherboard but after repeated attempts to get information on the specific motherboard I needed to buy on my own to test their theory, I was sent finally sent some examples they found that could potentially work, yet it was my responsibility to spend money and see if one of the boards worked and if that did not fix the issue, I would be out of luck since I only had one week left on the warranty. I spent close to $on a computer less than a year ago. I do not believe it is fair to only offer $for a computer that should not have failed that quickly and was covered by a warranty. I understand it is a parts only warranty, but Dell should be held responsible to honor the warranty until I can determine if the issue was successfully resolved. Since they were unwilling to help me identify the specific part to order on my own or provide it on their own accord, I do not accept the current terms of their settlement. They could either offer a higher settlement to cover any other potential issues or extend the warranty to see if the part they identified over the phone is truly the issue wit the system. I have owned Dell systems for over years and this is the first time I have seen even a refurbished computer fail that fast.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The television has arrived and this has been resolved.
Regards,
** ***
Today’s Date: 09/29/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe
customer states continued technical concerns with their Dell systemAt this time the agent issued an onsite repair and is pending a response from the customer if the onsite resolved the matterWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsMr*** stated that he received the promotional gift card; however, wants a gift card without
expiration dateOur representative informed him of the Terms and Conditions of Promotional Gift Cards
***
Mr*** informed our representative that he sold the gift card on eBay and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction he may have experienced and appreciate the feedback providedSince the date of the submission,
a Dell representative contacted Mr*** to discuss his refund requestSubsequently our representative followed up to inform him that the refund for $has been processedHe should see this reflected on his next monthly billing statementWe ask that Mr*** contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for promotional gift cards We regret any dissatisfaction the customer may have experienced and appreciate the
feedback provided Dell records indicate the customer was already sent the $gift card promotion and that the Dell Advantage Rewards promotional gift card was being processed Since the date of the submission, a Dell representative contacted the customer to provide an update on the second gift card and the customer subsequently confirmed receipt of the second gift card The customer may contact our representative at ***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I had three offers from Dell to include a 10%, a 15%, and a *** discount of additional 15%Dell rejected all three stating the discount would amount to be more than anyone can authorizeThe unit is made to order and a blanket 10% discount with code "TENOFF" displayed on the Dell website through the 19th of JanuaryDell has since placed the "TENOFF" back on all systems ordered from DellThere is no difference in the unit I ordered and ordering another one with the same items.In addition Dell mailed me a personal 15% discount to buy a unit from themCode "***"This certificate has my name printed on the frontThis discount was also rejected because it also would have made a discount that was beyond what the agent could authorize.And finally I retrieved my *** discount from the Dell website via "*** **" which has verified my serviceThis discount is to be used in addition to any other discount offering from DellThe offer specifically states up to 30% off on Dell systems.In closing Dell's day price guarantee is for after system purchasesIf a unit is purchased and within days the unit becomes available at a lesser price Dell with refund the differenceThat is also published on Dells website under the price guaranteeIt has nothing to do with a similar unit as these are all made to order and none are pre madeDell makes offers online to have consumers purchase PC's at a cheaper priceWhat Dell did not count on was someone following the price match and when I discovered the unit was cheaper within the day period I purchased mine, I only asked what Dell offered in writing.It appears Dell has published discounts and because the discount is beyond the agents authority the entire discount is rejectedOffering a *** discount and then not honoring it amounts to advertisingThere is just no other words to describe this publicationI have all the documents should anyone like to view themI understand the 15% discount card is a coupon code and cannot be used with the 10% discountBut in all fairness the 15% discount and 15% *** discount totaling 30% should be honoredI so states on the *** discount up to 30% and it can be used with other code offerings.However I was instructed to return the unit if I would not except Dell's $discountBy all rights I should have been authorized the 30% of the $amount of the sales priceHowever Dell refused the discount because of the big discount was beyond anyone's authority that a customers is allowed to speak withThis discount would amount to over $and Dell says that is too much and to return the unitI have done as instructed along with the accessories that were pre shipped at time of purchaseOf course some or all discounts will expire soon
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer and authorized an exchange system be sentThe representative confirmed delivery and provided a prepaid return shipping labelPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative worked with DFS (Dell Financial Services) to resolve this matterOur
records show that the credit for TV order# *** was posted to the original form for payment on October 17, 2016, which should reflect on her next billing statement
DFS can be reached at ###-###-#### for any additional account related supportWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me***, thank you so much for your help and thorough follow upI appreciate it and am very happy to have my computer back in working order
All the best,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer repaired We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a service dispatch to repair the customer’s computer We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell doesn't care they ripped me off which is clear from the broken English response from the rep who spoke with me earlierI requested twice to speak with his supervisor and was ignoredThey waited a long time after I placed my order to decide they didn't want to honor it since it's bait and switch and they want to have me reorder at 3x the priceMy valid coupons I had are now expired and I cannot use them on anything nowThe toner for this printer I bought on Amazon is not able to be returned eitherDell doesnt care and from all the poor reviews about them online and complaints against them I'm surprised you awarded them an A+ for treating customers like garbage so I doubt the Revdex.com will do anything wither with how much Dell is paying you.
Regards,
*** ***
Dear Revdex.com,
Thank you for providing a copy of the customer’s submission. Customer expressed dissatisfaction with Dell service and support and wants a refundWe regret any dissatisfaction they may have experienced and appreciate the feedbackDell’s
Terms and Conditions of Sale indicate that a return for credit is limited to the first thirty days from the invoice date, and that such hardware items would be subject to the available remedies under the applicable hardware warranty thereafterDell records indicate the computer was purchased during December, 2016, so a return for a refund would not be an optionSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative denied the customer’s refund request and offered support per the terms of Dell’s Limited Hardware Warranty. The customer declined this assistance. However, as a onetime gesture of goodwill, our representative processed a partial account credit to the original form of paymentShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted due to the feedback a return was authorizedThe representative did reach the customer and explained that they would need to troubleshootThe customer was not at his system at the time of contact and further follow up calls have gone unansweredPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Dell representative, ***, contacted Mr*** to inform him the refund processed for the duplicate orderOur representative closed the case but remains available to assist in resolving all issues directly related to this caseOur representative may be
reached at ***@dell.com.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative confirmed the replacement system is working as designedThe customer did not purchase directly from Dell so a refund is not an optionThe customer can go back to *** *** to discuss with them but Dell has supported the system under the terms and conditions of the warrantyOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
PS: They handled my claim perfectly although they said the damage looked to be user caused they gave me this one time which is all I wanted, thank you sell you have restored my faith in your company, even if it did take some complaining
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** **. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; ***, after researching the matter thoroughly, has authorized an onsite service call to replace the computer keyboard; in order to resolve the technical problem the customer had been having with their system. The customer has confirmed the service call has been completed and the system is working well. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because: In this case, I didn't return any items to Dell, but instead they recalled my orders directly and didn't refund my orders on time, my orders were recalled on September and credit cards were refunded on December after I opened the claim, now they don't even want to refund the promotional gift cards because the gift cards are expired, but the only reason why these gift cards are expired is because the Dell company didn't refund my orders on time, the gift cards are valid by the time they recalled my orders on SeptemberSo in this case, this is 100% the fault of Dell Company.At the same time, because they delayed the refund for months, I am paying $interest to my credit card companies for the charges which they should refundI am not asking for the refund of this $interest, but at least refund the gift cards which I used in my orders. Here are the Dell Gift Cards Terms:Credits for returns accepted by Dell will be allocated back to the Promo Card (in the amount of the portion of the purchase paid with your Promo Card) as long as the Promo Card has not expiredIf you receive a credit, the portion paid with your Promo Card (excluding shipping & handling) will be allocated back to the Promo Card within to business days after Dell receives and processes your returned merchandiseHowever, if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited
Regards,
*** ***