Complaint: ***
I am rejecting this response because: *** actually called me one time and that was after I got emails stating he tried to contact me several timesTo be honest Dell is a joke of a company*** did not tell me that I would not be receiving a refund and asked for the tracking numberI told him that he could get that information from PayPalI am completely appalled at the service I received from DellI no longer wish to communicate with Dell and would like to have my issue on the record as Dell not being able to resolve my consumer issuePayPal actually refunded my entire purchase price and so I need nothing more from Dell or SeejithThe product that I ordered did not come as advertised, it did not work properly and Dell refused to address the issueThey were rude, and completely unwilling to resolve my issueAs far as I am concerned this matter is closed and I will never buy anything else from Dell.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; ***, after researching the matter thoroughly, has authorized a new system exchange to address and resolve the technical problems the customer had been having with their system. The customer has received and confirmed the new system is working well. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received the refunds they desired. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: *** Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: I did receive a 10% credit on my original order--the one I was told was cancelled by the order modification department but nonetheless was deliveredAfter spending hours talking to the order modification department, a new order was createdThat order was held and not delivered because Dell itself had not really cancelled the orderAlso the gift card I used on the original order was applied to the second order, but since it had been used it had no valueNow I'm returning the first order, but I had to pay full price with my credit card and the gift card I used will eventually be returned to me, but I won't be able to use it on the orderSo now I will have a $gift card I won't be able to use on the order, #***, for anythingI've already had to spend additional hours on the phone with Dell just to get the second order shippedI'm just so tired and upset from dealing with Dell and being sent out around different departments that don't give me the correct informationI'd like the value of my $gift card back or applied to my second orderI've spent too much time on this already and it's already taken me almost a whole month to get a televisionI've been treated terribly by people on the phoneMr*** has been helpful, but with only part of the problem, and really the wrong partI'd still like Dell to clean this up and not put the burden on me for resolving it
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This does not solve my problem Dell charged my credit card $for a $television I have spent hours on the phone trying to get this resolved, emailing, tweeting and in each case I get a useless response like this stating the TV has been shipped Dell Representative, Please reread my complaint and then read it again and then read it again and then again And then ask a colleague to explain to you what I am saying And then reply
Regards,
*** ***-***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative;
*** has made numerous attempts to reach the customer by email but have received no response from the customer. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has confirmed with the customer receipt of the gift card an no further concernsDell considers this matter closedSincerely, Advanced Resolution Group INC# *** Dell IncComplaint
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants Dell to reimburse her or replace a third party AC adaptor she included with a MaDell Depot RepairWe regret any
dissatisfaction she may have experienced and appreciate the feedback providedDell records indicate, during October, 2017, when Ms*** reported a non-charging issue with her computer, that a Dell representative performed diagnostics and it was indicated to him that the Watt Dell adaptor included with the order was in use at the time and diagnostics recognized the battery but the adaptor was “none/unknown” and that the customer received an error message that the “ac power adaptor wattage cannot be determined.” The specifications for Ms***’s computer require a watt AC adaptor as was included with the original orderWhen Ms*** sent the computer in for repairs and included her third party watt AC adaptor, our service technicians determined that the adaptor was causing the issue and replaced the defective/non-working third party adaptor with a Dell watt AC adaptor that would allow the computer to function as it was designedSince the date of the submission, a Dell representative contacted Ms*** and verified that the non-working adaptor could not be retrieved or returned to her and that Dell would not be providing any concessions in this matterOur representative provided contact information and we ask that Ms*** contact him should there be any further questions regarding this matterSincerely,Advanced Resolution GroupIncident ID: ***Dell
Today’s Date: 01/19/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** ***, to address the contents of their correspondenceAt this time the
agent has confirmed with the customer the gift card was receivedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions in the matter..Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, due to the expired warranty contract, respectfully denied the request for free serviceAs a one-time good-will gesture,
a discounted out-of-warranty repair was offered, however; it was declinedShould the customer change his mind, our Out-of-Warranty department may be reached at ***Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative reviewed pictures of the customer’s computer and, for customer satisfaction reasons, processed a service dispatch to repair the computer A return shipping label and packaging materials was sent to the customer on November 22, 2016, however there has been an unforeseen delay in the customer sending the system to Dell for analysis and repair Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell representative, ***, is attempted to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records reflect that Dell representative *** followed up with the customerAfter researching with the gift card department Mr*** disputed with his Discover reward programThe Dell gift card will not be re-activated and Mr*** will need to contact the Discover Reward programDell considers this matter resolved and move to close this issuePlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I did send *** the order number he requested and he said it was an invalid order number so I sent him the attached copy of the packing slip with the order number I had sent him. I did not order this item so the packing slip is the only source for an order number I have
Regards,
*** ***
Complaint: ***
I am rejecting this response because: a casual apology for any "inconvenience" is not adequate. They should explain WHY it took so long to get results and they should assure that no one else will get the same miserable treatment. A personal apology from *** should be forthcoming. I have a paper trail of more than emails (at least one in which she calls me a liar) and in all that frustration, I was never crude or obscene--although I certainly wanted to be. I am still outraged and electronic research reveals that I am one of many, many outraged Dell customers. There should be a class action lawsuit or some tangible retribution.Thank you
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has provided the customer with the requested technical information the customer deems he needed. He thanked *** for the call and asked that the Revdex.com complaint be closed. The customer has ***’s contact information should he need further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionDr*** expressed dissatisfaction with Dell service and support and wants her warranty upgraded and a technical issue resolvedWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted Dr*** and explained that the warranty coverage she requests is not available on the computer purchased from Dell’s consumer division, which may have caused the difficulty that she described she experienced during the on-line ordering processFor customer satisfaction reasons, our representative processed a Return Authorization for a refund so that Dr*** could purchase a different computer. Our representative provided their contact information and will remain available to assist Dr*** during the refund process. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that the service from *** was not only well received by him as a representative of Bell Corp., but he was very polite, informative & professional in expediting the resolution of my computer problem. It took me (4) four months to resolve this problem. I will still stick with Dell, but they need more people like *** in those positions, that have his knowledge & professionalism.I would also thank the B.B.B(***[***}&***.[**.***] for their support & direction. I remain; sincerely;*** & *** *** ! I would also
Regards,
*** & *** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** ***Customer expressed dissatisfaction with Dell service and support and wants her Dell product replacedWe regret any dissatisfaction they may have experienced
and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return PolicyOur records indicate, the warranty expired in April and their Dell product is not eligible for purchase of extended warranty coverage beyond a total of years of coverage from the original shipment date; therefore, credits for order number *** and *** have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Depot service, which was completed on August 21, Our representative also followto verify that the product was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because: *** actually called me one time and that was after I got emails stating he tried to contact me several timesTo be honest Dell is a joke of a company*** did not tell me that I would not be receiving a refund and asked for the tracking numberI told him that he could get that information from PayPalI am completely appalled at the service I received from DellI no longer wish to communicate with Dell and would like to have my issue on the record as Dell not being able to resolve my consumer issuePayPal actually refunded my entire purchase price and so I need nothing more from Dell or SeejithThe product that I ordered did not come as advertised, it did not work properly and Dell refused to address the issueThey were rude, and completely unwilling to resolve my issueAs far as I am concerned this matter is closed and I will never buy anything else from Dell.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; ***, after researching the matter thoroughly, has authorized a new system exchange to address and resolve the technical problems the customer had been having with their system. The customer has received and confirmed the new system is working well. Please have the customer contact our representative directly by email at ***_***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear RevDex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission. A Dell representative, *** has recently contacted the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received the refunds they desired. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***. Dell now moves to close this matter regarding Incident ID: *** Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: I did receive a 10% credit on my original order--the one I was told was cancelled by the order modification department but nonetheless was deliveredAfter spending hours talking to the order modification department, a new order was createdThat order was held and not delivered because Dell itself had not really cancelled the orderAlso the gift card I used on the original order was applied to the second order, but since it had been used it had no valueNow I'm returning the first order, but I had to pay full price with my credit card and the gift card I used will eventually be returned to me, but I won't be able to use it on the orderSo now I will have a $gift card I won't be able to use on the order, #***, for anythingI've already had to spend additional hours on the phone with Dell just to get the second order shippedI'm just so tired and upset from dealing with Dell and being sent out around different departments that don't give me the correct informationI'd like the value of my $gift card back or applied to my second orderI've spent too much time on this already and it's already taken me almost a whole month to get a televisionI've been treated terribly by people on the phoneMr*** has been helpful, but with only part of the problem, and really the wrong partI'd still like Dell to clean this up and not put the burden on me for resolving it
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This does not solve my problem Dell charged my credit card $for a $television I have spent hours on the phone trying to get this resolved, emailing, tweeting and in each case I get a useless response like this stating the TV has been shipped Dell Representative, Please reread my complaint and then read it again and then read it again and then again And then ask a colleague to explain to you what I am saying And then reply
Regards,
*** ***-***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell representative;
*** has made numerous attempts to reach the customer by email but have received no response from the customer. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
A Dell representative remains engaged with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has confirmed with the customer receipt of the gift card an no further concernsDell considers this matter closedSincerely, Advanced Resolution Group INC# *** Dell IncComplaint
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants Dell to reimburse her or replace a third party AC adaptor she included with a MaDell Depot RepairWe regret any
dissatisfaction she may have experienced and appreciate the feedback providedDell records indicate, during October, 2017, when Ms*** reported a non-charging issue with her computer, that a Dell representative performed diagnostics and it was indicated to him that the Watt Dell adaptor included with the order was in use at the time and diagnostics recognized the battery but the adaptor was “none/unknown” and that the customer received an error message that the “ac power adaptor wattage cannot be determined.” The specifications for Ms***’s computer require a watt AC adaptor as was included with the original orderWhen Ms*** sent the computer in for repairs and included her third party watt AC adaptor, our service technicians determined that the adaptor was causing the issue and replaced the defective/non-working third party adaptor with a Dell watt AC adaptor that would allow the computer to function as it was designedSince the date of the submission, a Dell representative contacted Ms*** and verified that the non-working adaptor could not be retrieved or returned to her and that Dell would not be providing any concessions in this matterOur representative provided contact information and we ask that Ms*** contact him should there be any further questions regarding this matterSincerely,Advanced Resolution GroupIncident ID: ***Dell
Today’s Date: 01/19/2017Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** ***, to address the contents of their correspondenceAt this time the
agent has confirmed with the customer the gift card was receivedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions in the matter..Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and, due to the expired warranty contract, respectfully denied the request for free serviceAs a one-time good-will gesture,
a discounted out-of-warranty repair was offered, however; it was declinedShould the customer change his mind, our Out-of-Warranty department may be reached at ***Sincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced or a refund We regret any dissatisfaction he may have experienced and appreciate the feedback
provided Dell has a thirty (30) day Return Period and, as the order invoiced during September, 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative reviewed pictures of the customer’s computer and, for customer satisfaction reasons, processed a service dispatch to repair the computer A return shipping label and packaging materials was sent to the customer on November 22, 2016, however there has been an unforeseen delay in the customer sending the system to Dell for analysis and repair Should the customer still need assistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Dell representative, ***, is attempted to reach the customer by phone and email to assist the customer furtherAt this time the representative remains available to assist the customer with these additional concernsPlease have the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records reflect that Dell representative *** followed up with the customerAfter researching with the gift card department Mr*** disputed with his Discover reward programThe Dell gift card will not be re-activated and Mr*** will need to contact the Discover Reward programDell considers this matter resolved and move to close this issuePlease have the customer contact the representative by email at ***@Dell.com with any additional concerns regarding this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I did send *** the order number he requested and he said it was an invalid order number so I sent him the attached copy of the packing slip with the order number I had sent him. I did not order this item so the packing slip is the only source for an order number I have
Regards,
*** ***
Complaint: ***
I am rejecting this response because: a casual apology for any "inconvenience" is not adequate. They should explain WHY it took so long to get results and they should assure that no one else will get the same miserable treatment. A personal apology from *** should be forthcoming. I have a paper trail of more than emails (at least one in which she calls me a liar) and in all that frustration, I was never crude or obscene--although I certainly wanted to be. I am still outraged and electronic research reveals that I am one of many, many outraged Dell customers. There should be a class action lawsuit or some tangible retribution.Thank you
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has provided the customer with the requested technical information the customer deems he needed. He thanked *** for the call and asked that the Revdex.com complaint be closed. The customer has ***’s contact information should he need further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submissionDr*** expressed dissatisfaction with Dell service and support and wants her warranty upgraded and a technical issue resolvedWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the submission, a Dell representative contacted Dr*** and explained that the warranty coverage she requests is not available on the computer purchased from Dell’s consumer division, which may have caused the difficulty that she described she experienced during the on-line ordering processFor customer satisfaction reasons, our representative processed a Return Authorization for a refund so that Dr*** could purchase a different computer. Our representative provided their contact information and will remain available to assist Dr*** during the refund process. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I would like to add that the service from *** was not only well received by him as a representative of Bell Corp., but he was very polite, informative & professional in expediting the resolution of my computer problem. It took me (4) four months to resolve this problem. I will still stick with Dell, but they need more people like *** in those positions, that have his knowledge & professionalism.I would also thank the B.B.B(***[***}&***.[**.***] for their support & direction. I remain; sincerely;*** & *** *** ! I would also
Regards,
*** & *** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** ***Customer expressed dissatisfaction with Dell service and support and wants her Dell product replacedWe regret any dissatisfaction they may have experienced
and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceOur representative explained the terms of the Limited Hardware Warranty and the Return PolicyOur records indicate, the warranty expired in April and their Dell product is not eligible for purchase of extended warranty coverage beyond a total of years of coverage from the original shipment date; therefore, credits for order number *** and *** have been posted to the original form of paymentFurthermore, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a Depot service, which was completed on August 21, Our representative also followto verify that the product was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell