Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had a warranty attached to the customer’s computer and the customer will contact *** when she is ready to have service issued. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Our records indicate the customer
is currently in communication with Dell technical support. Mr*** has copied our representative,
*** *** on emails where he and the technician have discussed a possible solution. The files for this customer are extensive so
proper review is taking more time than typical. We will continue submitting our updates to the Revdex.com’s
website until we are able to reach a reasonable
resolution with the customer; at which time we will provide you with a final
update. Our representative can be
reached by email at ***_***@Dell.com
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer’s order invoiced in July and our first documented contact requesting a return was Oct The customer was offered a depot service under the terms and conditions of the warrantyDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:\ THE EXTENDED SERVICE PLAN WAS PURCHASED DIRECT FROM DELLI WILL NOT AND CAN NOT SEND IN MY SYSTEMS IN FOR REPAIR DUE TO THE PENALTIES THAT ARE FEDERALLY MANDATED(SEE SEC OF HIPAA LAW ATTACHED)AS PER THE AGREEMENT I ALLOWED A TEC TRY AND REPAIR VIA REMOTE CONTROL AND FAILED AND ACCORDING TO THE AGREEMENT I AM ENTITLED A HOME TEC I DO HAVE A COMPROMISE:THAT DELL ASSUMES FULL RESPONSIBILITY AND RELIVES ME OF ALL PENALTY AND FINES THAT WILL BE ACCESSEDTHAT DELL SENDS A TEC THAT IS CAPABLE OF PREFORMING ANY AND ALL REPAIRS TO MY PREDETERMINED PLACE FOR REPAIRESDELL REFUNDS ME THE FULL COST OF THE EXTENDED WARRANTY( WHICH WAS $300.00)DELL REPLACES MY SYSTEM WITH A NEWER SYSTEM OF MY CHOOSING
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently spoke to Ms*** regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyPlease note
that in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [email protected], in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:There should be some worthwhile compensation for the amount of time it has taken for the new system to be issued, not to mention the mixed stories I received from Dell about the status or location of said deviceI also have audio recordings of the misleading statements and comments
Regards,
*** ***
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact our representative at ***@Dell.com
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website, regarding the Solid State GB Drive. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers so we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Our records indicate Dell representative, *** has called the customer, apologized, and made certain the customer received his full refund. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:I told Dell not long after this whole debacle got started that the debit card I used to purchase the computer had been cancelled Not sure if they can still apply a credit or not, but in the business world credits take 3-days to post, not an entire billing cycle (which I'm assuming means a month to Dell)
Regards,
*** ***
Complaint: ***
I am rejecting this response because he failed to mention that Dell CHARGED me for this service repairThis is a crucial point he carefully avoidedThey charged me even though the technician admitted that he could clearly see that Dell's repair facility had caused the problem during their last service repair
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
My warranty stipulates that problems will be resolved within 24-hoursWhen he called, *** offered precisely the same conditions as the last time we talkedNothing differentHe wishes to spend a few days figuring out first whether the part is availableOnly then will he schedule a maintenance visitThis process could all take up to a week or more, if they have the part in stockIf not, it may take longerThe claim that they can't check stock is simply sillyNot only do they live in the information age of the computer; they are a computer companyThe information about what is in stock should be available within secondsDell could at any time in the last few weeks checked to see if the replacement part was in stock, but, when I talked to *** last, he had not done soAgain: he positively refused to check to see if the part was in stock unless I agreed to Dell's timelineDell has already abnegated its responsibility to help me in a timely mannerThe appropriate outcome here is for Dell to apologize for its behavior to me (they already - in my estimation - waited several days on purpose before getting back to the Revdex.com and then to meThen, I want a technician to repair or replace my computer within the time specified in my warranty
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Unfortunately, Dell left out a few details again like usualThe representative was again rude, condescending and unhelpfulAs I had previously mentioned I am a paramedicI was at work waiting for an ambulance to pick us up(my partner and I) as I work on a planeI had a few moments of leisure waiting for them so my time was very limitedWell luck would have it that's when Dell decided to callI answered and kindly asked the representative to call me the following night"We don't work nights he snapped!" Ok, this has been the kind of rude, condescending, disrespectful service I have grown to expect from this companyI told the representative I was at work and my time was very limited and I needed either a simple yes or no he could accommodate my requestHe was again rude, blunt and unwilling to return my call at a more convenient timeThis is the quality of service that comes standard with this kind of greedy companyI still would like my refund as the product doesn't workAs for their " technical support" I declined because the plethora of error codes indicated nearly every single component of the Unit is defectedAlso I find it funny they want to " remote in" to a computer that won't even turn on to the operating system so I'm sure that wouldn't workIn addition, a coworker warned me from her past experience that a Dell representative remoted it once to her computer and deleted key files that corrupted her computer out of spiteNo thanks, please just send me my refund as I'll be switching brandsAnyone you ever views this, please spare yourself the aggravation and avoid this company at all costs! Or it'll cost you money, time and stressAgain I want to iterate that this is what happens when you outsource your company across the worldYou get unhelpful, unqualified people with language barriers who are not concerned with helping youIf I treated my patients like Dell has treated me; people would die.
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret that the customer’s method of payment did not process and he elected to purchase a TV from another source It would be a violation of Dell policy to provide a promotion after the promotion has ended As previously indicated, a Dell representative offered to provide the TV at the same price however the promotion for the gift card had ended and the customer declined the offer Dell will not be offering any other concessions in this matter As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell falsely advertised that McAfee software is "included" with the price of the laptopDell is now saying the software is "bundled", if you want to purchase the laptop, you have to purchase the softwareThat was not made clear at the time of purchaseA previous Dell representative agreed with me and went to process my refundIt was the financial team that denied itIf you view the attached receipt, you will notice a charge for McAfee Virus scanIf Dell were to remove this software, the price of the laptop would decrease by $Dell keeps claiming that the software is includedThis is in direct contradiction to all factsThis was not made clear on Dell.comThis is an example of advertisingHad Dell clearly outlined what I was paying for, I would not have bought this productThe Dell representative was kind enough to point out days has passed and I can't return the laptopThe website still says the software is "included".
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative *** contacted
the customer explained that we will be happy to process the 10% discount if she can provide documentation that the order qualifies for the Dell Advantage awardsThe representative had a $coupon processed and we show it has been sentWe remain available to assist the customer but our follow up calls have not been returnedIf the customer has any further concerns in regards to this matter that he contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:As of nothing has been resolved*** called about three weeks agoOf course he called me during my work hours, when I cannot answer my phoneI have told these people numerous times the hours to call meThey choose to ignore that(What a surprise)I call him back numerous times and sent him numerous emailsHe totally ignores every call and every emailThen I got a call on December 4th stating that they will send me a refurbished computer equivalent to what I haveIf they cannot find one they will have someone sign off on a new oneNeedless to say that never happenedI got a email December 13th with the specs of a laptop (WHICH IS A ONE TIME OFFER) what they were offering was not close to what I have and paid forHad the lowest resolution u can get and I have the highestin screen, dvd tray, graphics not as good as mine not to mention the processorThe list goes on and onSo I did not except itNever heard back from them as of I just want to back things up a littleTheir techs basically destroyed my laptop with there incompetent knowledgeThey replaced hard drive twice and replaced the mother boardAs of today my laptop is basically useless to meI can't power it up half the time Cannot save or keep nothing on because I don't know if I will get back intoI was told by last tech that came to my house the screen is badWith other internal issuesI also sent my laptop to dell in November to the Depot departmentWhich was never fixedThis laptop is used for all my photography that's why graphics and resolution is so importantI financed this computer through dell and still owe a large amoutIn which if they don't resolve this issue I will not pay another cent for something I cannot useThis is despicable and unprofessional and ludicrous how they treat their customers and do absolutely nothing to resolve this issueI will not except nothing less than what I have nowI am a single parent with a autistic daughter and I don't have the money to buy another laptop I cannot believe that we let this company rip off thousands and thousands peopleIt's despicable and exhausting My situation has been a on going problem since AugustCan you please get me some answers and get me a new laptopThank you for your time
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response We regret that the customer was not sent what he ordered and that he does not accept that someone in shipping made a mistake and sent the wrong item The item the customer wants is no longer available and there is no method by which we could determine if there is a date in the future when it will be available for sale As previously indicated, Dell offered a concession to keep the item sent or process a Return Authorization for a full refund Should the customer decline our offers, we must assume that he elected to purchase the item sent Dell will not be offering any additional concessions and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative recently contacted Mr*** regarding his concernsOur records show that that the credit for order#***-***-***has been posted to the original form of
paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** **. Our representative, *** has attempted to contact ***, however; *** has not responded to multiple attempts and the phone number provided is not validWe
regret any dissatisfaction *** may have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I have discussed a previous issue with this person beforeHe is hard to understand and has no customer service skills at all and is rudeI will discuss my numerous issues with this company with someone who speaks English clearly and I can understand and actually understands proper methods in speaking to a customer.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had a warranty attached to the customer’s computer and the customer will contact *** when she is ready to have service issued. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Our records indicate the customer
is currently in communication with Dell technical support. Mr*** has copied our representative,
*** *** on emails where he and the technician have discussed a possible solution. The files for this customer are extensive so
proper review is taking more time than typical. We will continue submitting our updates to the Revdex.com’s
website until we are able to reach a reasonable
resolution with the customer; at which time we will provide you with a final
update. Our representative can be
reached by email at ***_***@Dell.com
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer’s order invoiced in July and our first documented contact requesting a return was Oct The customer was offered a depot service under the terms and conditions of the warrantyDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:\ THE EXTENDED SERVICE PLAN WAS PURCHASED DIRECT FROM DELLI WILL NOT AND CAN NOT SEND IN MY SYSTEMS IN FOR REPAIR DUE TO THE PENALTIES THAT ARE FEDERALLY MANDATED(SEE SEC OF HIPAA LAW ATTACHED)AS PER THE AGREEMENT I ALLOWED A TEC TRY AND REPAIR VIA REMOTE CONTROL AND FAILED AND ACCORDING TO THE AGREEMENT I AM ENTITLED A HOME TEC I DO HAVE A COMPROMISE:THAT DELL ASSUMES FULL RESPONSIBILITY AND RELIVES ME OF ALL PENALTY AND FINES THAT WILL BE ACCESSEDTHAT DELL SENDS A TEC THAT IS CAPABLE OF PREFORMING ANY AND ALL REPAIRS TO MY PREDETERMINED PLACE FOR REPAIRESDELL REFUNDS ME THE FULL COST OF THE EXTENDED WARRANTY( WHICH WAS $300.00)DELL REPLACES MY SYSTEM WITH A NEWER SYSTEM OF MY CHOOSING
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently spoke to Ms*** regarding her concernsOur representative explained the terms of sale and the limited hardware warrantyPlease note
that in the interest of customer satisfaction, our representative processed a product returnOur records show that the credit has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at [email protected], in case Ms*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:There should be some worthwhile compensation for the amount of time it has taken for the new system to be issued, not to mention the mixed stories I received from Dell about the status or location of said deviceI also have audio recordings of the misleading statements and comments
Regards,
*** ***
A Dell representative is attempting to reach the customer by phone and email however, we have not yet been able to discuss the contents of the submission We remain available to assist and ask that the customer contact our representative at ***@Dell.com
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission The customer is
contacting the Revdex.com about a pricing error on Dell’s website, regarding the Solid State GB Drive. Once Dell discovered the mistake, the links were disabled and any orders that may have been placed were canceled by Dell. Dell realizes situations such as this can be disappointing for our customers so we truly do apologize. Please understand, Dell makes every effort to avoid errors, but there are times when an error may occur and it is for this reason we reserve the right to deny the processing of any orders arising from pricing or other errors. In fact, our published policies communicate the fact that "Dell is not responsible for pricing, typographical, or other errors, in any offer by Dell and reserves the right to cancel any orders resulting from such errors." We appreciate the customer taking the time to bring this observation to our attention. Our merchandizing team is aware of this pricing error. We are sorry, but we are unable to honor the wrong price and must respectfully deny any request we may encounter. Our records indicate Dell representative, *** has called the customer, apologized, and made certain the customer received his full refund. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:I told Dell not long after this whole debacle got started that the debit card I used to purchase the computer had been cancelled Not sure if they can still apply a credit or not, but in the business world credits take 3-days to post, not an entire billing cycle (which I'm assuming means a month to Dell)
Regards,
*** ***
Complaint: ***
I am rejecting this response because he failed to mention that Dell CHARGED me for this service repairThis is a crucial point he carefully avoidedThey charged me even though the technician admitted that he could clearly see that Dell's repair facility had caused the problem during their last service repair
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
My warranty stipulates that problems will be resolved within 24-hoursWhen he called, *** offered precisely the same conditions as the last time we talkedNothing differentHe wishes to spend a few days figuring out first whether the part is availableOnly then will he schedule a maintenance visitThis process could all take up to a week or more, if they have the part in stockIf not, it may take longerThe claim that they can't check stock is simply sillyNot only do they live in the information age of the computer; they are a computer companyThe information about what is in stock should be available within secondsDell could at any time in the last few weeks checked to see if the replacement part was in stock, but, when I talked to *** last, he had not done soAgain: he positively refused to check to see if the part was in stock unless I agreed to Dell's timelineDell has already abnegated its responsibility to help me in a timely mannerThe appropriate outcome here is for Dell to apologize for its behavior to me (they already - in my estimation - waited several days on purpose before getting back to the Revdex.com and then to meThen, I want a technician to repair or replace my computer within the time specified in my warranty
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Unfortunately, Dell left out a few details again like usualThe representative was again rude, condescending and unhelpfulAs I had previously mentioned I am a paramedicI was at work waiting for an ambulance to pick us up(my partner and I) as I work on a planeI had a few moments of leisure waiting for them so my time was very limitedWell luck would have it that's when Dell decided to callI answered and kindly asked the representative to call me the following night"We don't work nights he snapped!" Ok, this has been the kind of rude, condescending, disrespectful service I have grown to expect from this companyI told the representative I was at work and my time was very limited and I needed either a simple yes or no he could accommodate my requestHe was again rude, blunt and unwilling to return my call at a more convenient timeThis is the quality of service that comes standard with this kind of greedy companyI still would like my refund as the product doesn't workAs for their " technical support" I declined because the plethora of error codes indicated nearly every single component of the Unit is defectedAlso I find it funny they want to " remote in" to a computer that won't even turn on to the operating system so I'm sure that wouldn't workIn addition, a coworker warned me from her past experience that a Dell representative remoted it once to her computer and deleted key files that corrupted her computer out of spiteNo thanks, please just send me my refund as I'll be switching brandsAnyone you ever views this, please spare yourself the aggravation and avoid this company at all costs! Or it'll cost you money, time and stressAgain I want to iterate that this is what happens when you outsource your company across the worldYou get unhelpful, unqualified people with language barriers who are not concerned with helping youIf I treated my patients like Dell has treated me; people would die.
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret that the customer’s method of payment did not process and he elected to purchase a TV from another source It would be a violation of Dell policy to provide a promotion after the promotion has ended As previously indicated, a Dell representative offered to provide the TV at the same price however the promotion for the gift card had ended and the customer declined the offer Dell will not be offering any other concessions in this matter As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Dell falsely advertised that McAfee software is "included" with the price of the laptopDell is now saying the software is "bundled", if you want to purchase the laptop, you have to purchase the softwareThat was not made clear at the time of purchaseA previous Dell representative agreed with me and went to process my refundIt was the financial team that denied itIf you view the attached receipt, you will notice a charge for McAfee Virus scanIf Dell were to remove this software, the price of the laptop would decrease by $Dell keeps claiming that the software is includedThis is in direct contradiction to all factsThis was not made clear on Dell.comThis is an example of advertisingHad Dell clearly outlined what I was paying for, I would not have bought this productThe Dell representative was kind enough to point out days has passed and I can't return the laptopThe website still says the software is "included".
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative *** contacted
the customer explained that we will be happy to process the 10% discount if she can provide documentation that the order qualifies for the Dell Advantage awardsThe representative had a $coupon processed and we show it has been sentWe remain available to assist the customer but our follow up calls have not been returnedIf the customer has any further concerns in regards to this matter that he contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:As of nothing has been resolved*** called about three weeks agoOf course he called me during my work hours, when I cannot answer my phoneI have told these people numerous times the hours to call meThey choose to ignore that(What a surprise)I call him back numerous times and sent him numerous emailsHe totally ignores every call and every emailThen I got a call on December 4th stating that they will send me a refurbished computer equivalent to what I haveIf they cannot find one they will have someone sign off on a new oneNeedless to say that never happenedI got a email December 13th with the specs of a laptop (WHICH IS A ONE TIME OFFER) what they were offering was not close to what I have and paid forHad the lowest resolution u can get and I have the highestin screen, dvd tray, graphics not as good as mine not to mention the processorThe list goes on and onSo I did not except itNever heard back from them as of I just want to back things up a littleTheir techs basically destroyed my laptop with there incompetent knowledgeThey replaced hard drive twice and replaced the mother boardAs of today my laptop is basically useless to meI can't power it up half the time Cannot save or keep nothing on because I don't know if I will get back intoI was told by last tech that came to my house the screen is badWith other internal issuesI also sent my laptop to dell in November to the Depot departmentWhich was never fixedThis laptop is used for all my photography that's why graphics and resolution is so importantI financed this computer through dell and still owe a large amoutIn which if they don't resolve this issue I will not pay another cent for something I cannot useThis is despicable and unprofessional and ludicrous how they treat their customers and do absolutely nothing to resolve this issueI will not except nothing less than what I have nowI am a single parent with a autistic daughter and I don't have the money to buy another laptop I cannot believe that we let this company rip off thousands and thousands peopleIt's despicable and exhausting My situation has been a on going problem since AugustCan you please get me some answers and get me a new laptopThank you for your time
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response We regret that the customer was not sent what he ordered and that he does not accept that someone in shipping made a mistake and sent the wrong item The item the customer wants is no longer available and there is no method by which we could determine if there is a date in the future when it will be available for sale As previously indicated, Dell offered a concession to keep the item sent or process a Return Authorization for a full refund Should the customer decline our offers, we must assume that he elected to purchase the item sent Dell will not be offering any additional concessions and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative recently contacted Mr*** regarding his concernsOur records show that that the credit for order#***-***-***has been posted to the original form of
paymentOur representative also followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** **. Our representative, *** has attempted to contact ***, however; *** has not responded to multiple attempts and the phone number provided is not validWe
regret any dissatisfaction *** may have experienced and appreciate the feedback provided regarding his Dell Experience*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I have discussed a previous issue with this person beforeHe is hard to understand and has no customer service skills at all and is rudeI will discuss my numerous issues with this company with someone who speaks English clearly and I can understand and actually understands proper methods in speaking to a customer.
Regards,
*** ***