Today’s Date: 03/15/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states customer service concerns and refund issuesAt this time the agent has been advised by the customer to not call or respond to emailsDell regrets any inconvenience caused and we ask the customer to contact the representative at ***@Dell.com should they wish to address any remaining concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: There are still a couple of issues explained below.I received the computer and the email from Dell (as copied into their latest Revdex.com communication)I also received another email from the returns department and replied as follows: "As I related previously (via Revdex.com communication), the shipment box in which I received the replacement computer, is NOT suitable for mailing back my lemon--fyi, it was not received in a stable, reuseable conditionI requested another box be mailed to me along with a prepaid return labelI was told that was not possibleUnfortunately, I have no alternative or way in which to safely return it outside of receiving one from you. Please forward me a replacement that will insure you receive the contents intact."According to company communication, I received a computer that was almost "new" but the Windows is missing Windows DefenderI communicated this to Mr*** at DellHe sent me a link to "fix" that but Windows Defender CANNOT BE TURNED ON the replacement computer--one "toggle" is OFF and WILL NOT toggle ONThis is puzzling but a fact, neverthelessI will have to contact tech support (though I am reluctant to do that given the experiences of the past year)As I have mentioned before, I have lots to set up on the new computer BUT I CANNOT DO ANY OF THAT UNTIL THE COMPUTER IS PROTECTED. The other issue currently, as previously stated twice, is that I DO NOT HAVE AND CANNOT GET A BOX in which to mail back my original computer once I have safely transferred all my files, programs, etc.Fyi, I did receive the return label from Mr*** and I will hold onto it until I have received a mailing box. Thank you. Thank you
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty, which is located at www.Dell.com/WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on November 2, under FedEx tracking number ***Our representative also followto verify that the product was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:
My warranty stipulates that problems will be resolved within 24-hoursWhen he called, *** offered precisely the same conditions as the last time we talkedNothing differentHe wishes to spend a few days figuring out first whether the part is availableOnly then will he schedule a maintenance visitThis process could all take up to a week or more, if they have the part in stockIf not, it may take longerThe claim that they can't check stock is simply sillyNot only do they live in the information age of the computer; they are a computer companyThe information about what is in stock should be available within secondsDell could at any time in the last few weeks checked to see if the replacement part was in stock, but, when I talked to *** last, he had not done soAgain: he positively refused to check to see if the part was in stock unless I agreed to Dell's timelineDell has already abnegated its responsibility to help me in a timely mannerThe appropriate outcome here is for Dell to apologize for its behavior to me (they already - in my estimation - waited several days on purpose before getting back to the Revdex.com and then to meThen, I want a technician to repair or replace my computer within the time specified in my warranty
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response We regret that the customer was not sent what he ordered and that he does not accept that someone in shipping made a mistake and sent the wrong item The item the customer wants is no longer available and there is no method by which we could determine if there is a date in the future when it will be available for sale As previously indicated, Dell offered a concession to keep the item sent or process a Return Authorization for a full refund Should the customer decline our offers, we must assume that he elected to purchase the item sent Dell will not be offering any additional concessions and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a one year warranty extension at no charge We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Out of fairness to Dell customers who purchase warranty extensions, Dell will not provide a warranty extension as a concession however, the customer may be able to purchase the extension by contacting Dell’s Extended Services team at ###-###-#### Since the date of the original submission, a Dell representative contacted the customer to verify the technical issues have been resolved and advise that Dell would not provide a free warranty extension as a concession As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Complaint: ***
I am rejecting this response because: This Error lies solely with Dell ComputersIn any case the customer is always right and should be afforded some resolutionCurrently I have still not received a refund for the purchase and I have not received decent customer serviceThe first time I called on this issue I was denied to speak to a supervisorWhen *** *** reached out to me yesterday he was very dismissive and I could hardly hear/understand himI explained how upset I was and Mr*** did not careHe explained that this has affected numerous people and if Dell had to honor the Hard drive deal in question the company would incur a great lossI explained to Mr *** that this situation had nothing to do with me personally and I want resolution I am very upset with how Dell Computer has conducted themselves during this I am also upset at the lack of empathy that the so called Resolution Specialists haveLike I said before the customer is always right
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Dell STILL has not responded to my complaint of being treated poorly by your entire Dell Support Team.I want a refund for my Warranty ASAP.I never want to have to call Dell again. Refund the money for my Tech Support Services. ALL OF IT
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding LCD failureOur representative explained the terms of the limited hardware warranty and the return
policy www.Dell.com/Warranty, which does not cover accidental damageOur records show, the warranty expired on January 14, Furthermore, our representative offered to have the unit sent to Depot for evaluation; however, Mr*** declined the offerHe stated that he was able to purchase the LCD locally and the unit has been repairedHis request for reimbursement of the replacement part or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has assisted the customer in receiving their earned Dell Rewards. The customer has confirmed receipt as well. We certainly do apologize for any frustration this matter may have caused our customerPlease have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that Mr*** purchased a Dell system in December 2010; however, in the interest
of customer satisfaction, a policy exception was made to provide Mr*** with a replacement upgraded systemSince 2010, he has been provided multiple replacement unitsHe is demanding additional upgrades and compensationDell’s written policies, including as part of his terms and conditions of sale and the limited hardware warranty, dictate that Dell is not responsible for such compensation. *** *** Our representative also informed him that Dell policy allows for maximum warranty duration of years from the original shipping date of December 20th, His request for additional upgrades or warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative attempted to contact the customer, however; he has not responded to multiple attemptsOur representative provided their contact information and
will remain available to assist the customer.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe customer reports he received the gift card and the issues are resolvedOur representative closed this case but may be reached at ***@dell.com
Complaint: ***
I am rejecting this response because:The company claims that they have not been able to reach me. I provided my cell number and preferred times to speak and they called outside of those times. We played phone tag for three days and finally spoke on the sixth call yesterdayThe business has not yet responded to my issue even after we spoke. The person I spoke with at Dell Customer Care noted that "some" of the initial hard drive space would be taken up by the operating system (understandable), but cannot account for why a netbook with 32GB advertised only has GB acknowledged on the system, nor why less than GB of that GB of alleged space is actually available when you first load the machine right out of the boxThe business has somehow managed to misplace a half dozen communications, as they are now claiming that February is the first time we have contacted them, even though we've been reaching out for months. Also, after repeatedly having issues speaking with my wife, the owner of the newer netbook, because she was not the person who placed the order, now they are claiming that they never said that and that's not their policy after someone from Dell Customer Service refused to help her on multiple occasionsI specifically requested to speak to someone at a U.Soffice. They are only reaching out from call centers in India that are apparently no better equipped to help than the previous people I spoke to. The reason I reached out to the Revdex.com is because Dell Customer Service has failed to address my concerns and proven unwilling to get me in touch with someone who can address them. They keep reciting this canned line about how "Dell is a global company" as if that justifies bouncing someone around between eight different departments in the Philippines and India that don't even hear the entire issue before trying to transfer you to someone else
Regards,
*** ***
Complaint: ***
I am rejecting this response because:With Windows there is no option to not update. Dell keeps saying they didn't push out the update. But they have not denied having supplied the update to Microsoft. And the update is what caused me much time to get corrected .
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***She expressed dissatisfaction with communication and processing expectations for her Dell order and wants expired gift cards reissuedWe regret any
dissatisfaction she may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceOur representative worked with the gift card department to resolve this matterPlease note, as with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a Dell productThis information is made available under the terms of the promotion and when the promotional gift card is distributedIt would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotionHer request for the reinstatement or replacement of the expired gift cards was respectfully deniedTerms and Conditions of the Promotional Gift Cards can be viewed at http://www.dell***
Should Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.***, or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer’s order invoiced in July and our first documented contact requesting a return was Oct The customer was offered a depot service under the terms and conditions of the warrantyDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, *** contacted the customer and authorized a depot service for repairThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Today’s Date: 03/15/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states customer service concerns and refund issuesAt this time the agent has been advised by the customer to not call or respond to emailsDell regrets any inconvenience caused and we ask the customer to contact the representative at ***@Dell.com should they wish to address any remaining concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: There are still a couple of issues explained below.I received the computer and the email from Dell (as copied into their latest Revdex.com communication)I also received another email from the returns department and replied as follows: "As I related previously (via Revdex.com communication), the shipment box in which I received the replacement computer, is NOT suitable for mailing back my lemon--fyi, it was not received in a stable, reuseable conditionI requested another box be mailed to me along with a prepaid return labelI was told that was not possibleUnfortunately, I have no alternative or way in which to safely return it outside of receiving one from you. Please forward me a replacement that will insure you receive the contents intact."According to company communication, I received a computer that was almost "new" but the Windows is missing Windows DefenderI communicated this to Mr*** at DellHe sent me a link to "fix" that but Windows Defender CANNOT BE TURNED ON the replacement computer--one "toggle" is OFF and WILL NOT toggle ONThis is puzzling but a fact, neverthelessI will have to contact tech support (though I am reluctant to do that given the experiences of the past year)As I have mentioned before, I have lots to set up on the new computer BUT I CANNOT DO ANY OF THAT UNTIL THE COMPUTER IS PROTECTED. The other issue currently, as previously stated twice, is that I DO NOT HAVE AND CANNOT GET A BOX in which to mail back my original computer once I have safely transferred all my files, programs, etc.Fyi, I did receive the return label from Mr*** and I will hold onto it until I have received a mailing box. Thank you. Thank you
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty, which is located at www.Dell.com/WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on November 2, under FedEx tracking number ***Our representative also followto verify that the product was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:
My warranty stipulates that problems will be resolved within 24-hoursWhen he called, *** offered precisely the same conditions as the last time we talkedNothing differentHe wishes to spend a few days figuring out first whether the part is availableOnly then will he schedule a maintenance visitThis process could all take up to a week or more, if they have the part in stockIf not, it may take longerThe claim that they can't check stock is simply sillyNot only do they live in the information age of the computer; they are a computer companyThe information about what is in stock should be available within secondsDell could at any time in the last few weeks checked to see if the replacement part was in stock, but, when I talked to *** last, he had not done soAgain: he positively refused to check to see if the part was in stock unless I agreed to Dell's timelineDell has already abnegated its responsibility to help me in a timely mannerThe appropriate outcome here is for Dell to apologize for its behavior to me (they already - in my estimation - waited several days on purpose before getting back to the Revdex.com and then to meThen, I want a technician to repair or replace my computer within the time specified in my warranty
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission Customer expressed dissatisfaction with Dell’s response We regret that the customer was not sent what he ordered and that he does not accept that someone in shipping made a mistake and sent the wrong item The item the customer wants is no longer available and there is no method by which we could determine if there is a date in the future when it will be available for sale As previously indicated, Dell offered a concession to keep the item sent or process a Return Authorization for a full refund Should the customer decline our offers, we must assume that he elected to purchase the item sent Dell will not be offering any additional concessions and no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell service and support and wants a one year warranty extension at no charge We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided Out of fairness to Dell customers who purchase warranty extensions, Dell will not provide a warranty extension as a concession however, the customer may be able to purchase the extension by contacting Dell’s Extended Services team at ###-###-#### Since the date of the original submission, a Dell representative contacted the customer to verify the technical issues have been resolved and advise that Dell would not provide a free warranty extension as a concession As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further however there will be no change to this response.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Complaint: ***
I am rejecting this response because: This Error lies solely with Dell ComputersIn any case the customer is always right and should be afforded some resolutionCurrently I have still not received a refund for the purchase and I have not received decent customer serviceThe first time I called on this issue I was denied to speak to a supervisorWhen *** *** reached out to me yesterday he was very dismissive and I could hardly hear/understand himI explained how upset I was and Mr*** did not careHe explained that this has affected numerous people and if Dell had to honor the Hard drive deal in question the company would incur a great lossI explained to Mr *** that this situation had nothing to do with me personally and I want resolution I am very upset with how Dell Computer has conducted themselves during this I am also upset at the lack of empathy that the so called Resolution Specialists haveLike I said before the customer is always right
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Dell STILL has not responded to my complaint of being treated poorly by your entire Dell Support Team.I want a refund for my Warranty ASAP.I never want to have to call Dell again. Refund the money for my Tech Support Services. ALL OF IT
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding LCD failureOur representative explained the terms of the limited hardware warranty and the return
policy www.Dell.com/Warranty, which does not cover accidental damageOur records show, the warranty expired on January 14, Furthermore, our representative offered to have the unit sent to Depot for evaluation; however, Mr*** declined the offerHe stated that he was able to purchase the LCD locally and the unit has been repairedHis request for reimbursement of the replacement part or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has assisted the customer in receiving their earned Dell Rewards. The customer has confirmed receipt as well. We certainly do apologize for any frustration this matter may have caused our customerPlease have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that Mr*** purchased a Dell system in December 2010; however, in the interest
of customer satisfaction, a policy exception was made to provide Mr*** with a replacement upgraded systemSince 2010, he has been provided multiple replacement unitsHe is demanding additional upgrades and compensationDell’s written policies, including as part of his terms and conditions of sale and the limited hardware warranty, dictate that Dell is not responsible for such compensation. *** *** Our representative also informed him that Dell policy allows for maximum warranty duration of years from the original shipping date of December 20th, His request for additional upgrades or warranty extension was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative attempted to contact the customer, however; he has not responded to multiple attemptsOur representative provided their contact information and
will remain available to assist the customer.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe customer reports he received the gift card and the issues are resolvedOur representative closed this case but may be reached at ***@dell.com
Duplicate of *** thid case is being worked under a different case number
Complaint: ***
I am rejecting this response because:The company claims that they have not been able to reach me. I provided my cell number and preferred times to speak and they called outside of those times. We played phone tag for three days and finally spoke on the sixth call yesterdayThe business has not yet responded to my issue even after we spoke. The person I spoke with at Dell Customer Care noted that "some" of the initial hard drive space would be taken up by the operating system (understandable), but cannot account for why a netbook with 32GB advertised only has GB acknowledged on the system, nor why less than GB of that GB of alleged space is actually available when you first load the machine right out of the boxThe business has somehow managed to misplace a half dozen communications, as they are now claiming that February is the first time we have contacted them, even though we've been reaching out for months. Also, after repeatedly having issues speaking with my wife, the owner of the newer netbook, because she was not the person who placed the order, now they are claiming that they never said that and that's not their policy after someone from Dell Customer Service refused to help her on multiple occasionsI specifically requested to speak to someone at a U.Soffice. They are only reaching out from call centers in India that are apparently no better equipped to help than the previous people I spoke to. The reason I reached out to the Revdex.com is because Dell Customer Service has failed to address my concerns and proven unwilling to get me in touch with someone who can address them. They keep reciting this canned line about how "Dell is a global company" as if that justifies bouncing someone around between eight different departments in the Philippines and India that don't even hear the entire issue before trying to transfer you to someone else
Regards,
*** ***
Complaint: ***
I am rejecting this response because:With Windows there is no option to not update. Dell keeps saying they didn't push out the update. But they have not denied having supplied the update to Microsoft. And the update is what caused me much time to get corrected .
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***She expressed dissatisfaction with communication and processing expectations for her Dell order and wants expired gift cards reissuedWe regret any
dissatisfaction she may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceOur representative worked with the gift card department to resolve this matterPlease note, as with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a Dell productThis information is made available under the terms of the promotion and when the promotional gift card is distributedIt would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotionHer request for the reinstatement or replacement of the expired gift cards was respectfully deniedTerms and Conditions of the Promotional Gift Cards can be viewed at http://www.dell***
Should Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.***, or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionThe customer’s order invoiced in July and our first documented contact requesting a return was Oct The customer was offered a depot service under the terms and conditions of the warrantyDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, *** contacted the customer and authorized a depot service for repairThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc