Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Keith U***
The Dell representative,
*** has authorized the return of the Venue Tablet for a refund. The customer has expressed they are pleased
with the resolution. *** will remain the
customer’s point of contact until the customer has received their refund for
the returned equipment. The representative can be reached directly by email at ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***She expressed dissatisfaction with communication and processing expectations for her Dell order and wants expired gift cards reissuedWe regret any
dissatisfaction she may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceOur representative worked with the gift card department to resolve this matterPlease note, as with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a Dell productThis information is made available under the terms of the promotion and when the promotional gift card is distributedIt would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotionHer request for the reinstatement or replacement of the expired gift cards was respectfully deniedTerms and Conditions of the Promotional Gift Cards can be viewed at http://www.dell***
Should Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.***, or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show, the product was purchased from a retailer; therefore, returns
are governed by the policies of the retailer where the product was purchasedOur representative explained the terms of the limited hardware warranty, and the return policy (applies only to purchases made directly from Dell)
***
***
In the interest of customer satisfaction, our representative offered a certified replacement unit; however, Mr*** elected not to accept our offer of assistanceHis request for a new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: This Error lies solely with Dell ComputersIn any case the customer is always right and should be afforded some resolutionCurrently I have still not received a refund for the purchase and I have not received decent customer serviceThe first time I called on this issue I was denied to speak to a supervisorWhen *** *** reached out to me yesterday he was very dismissive and I could hardly hear/understand himI explained how upset I was and Mr*** did not careHe explained that this has affected numerous people and if Dell had to honor the Hard drive deal in question the company would incur a great lossI explained to Mr *** that this situation had nothing to do with me personally and I want resolution I am very upset with how Dell Computer has conducted themselves during this I am also upset at the lack of empathy that the so called Resolution Specialists haveLike I said before the customer is always right
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to provide assistance and processed an exchange to get the TV sent to the customer Our representative followed up to confirm that the customer also received promotional gift cards associated with the TV purchase We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Nothing changed from when I made the complaint. All the issues I had with computer and all this time without a computer and they still wouldn't give me credit to get a non lemon computer. The only difference is I had the same guy calling me to tell me the same exact thing everyone else had. Its very disappointing because after this warranty experience with Dell I'll never use there products again. After all these problems and issues it makes NO sense to me why they wouldn't just credit a $computer back for a different one, I wasn't even asking for my money back. Now I received my computer back the second time from repairs. So far its okay, seems slower than the first time they fixed it but hasn't crashed yet. Now I'm just afraid to move personal things back onto the device in fear it will crash again and will be lost
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the Terms of Promotional Gift Cards and Dell Advantage Rewards
***
***Please note that the promotion was not valid for resellers; therefore, his request for promotional gift card(s) was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has already received a 10% discount on her purchase which has already been applied to her Dell Financial AccountIf she is requesting additional discounts on the Dell Financial promotional offer which has been respectfully deniedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative attempted to contact the customer, however; he has not responded to multiple attemptsOur representative provided their contact information and
will remain available to assist the customer.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants operating system software We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance The representative processed a service dispatch to send the requested software and attempted to follwith the customer to confirm receipt, however, to date, there has been no response by the customer to messages left during our representative’s follcontact attempts We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** and is working with him to achieve an amicable resolution for his concernsOur representative may be contacted directly by e-mail at ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell records do not reflect the customers’ claimsDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I am not exactly sure what a "sound bar" isThe surround sound system AND ONLY A SURROUND SOUND SYSTEM, in a square box was picked up at the UPS Access point store and returned successfully. My inquiry at the time of pito "***", the worker at the UPS Access point store on the day of pick-up, were there any additional packages, he said "No". I departed with the surround sound system box only; (1) box. I was not informed when placing this order with "***", the Dell representative, that a "sound bar" was part of the surround sound system and I did not order any additional units nor components with this purchase.
Regards,
*** ***
Dear RevDex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, has verified with the Gift Card department that Ms*** had received the gift card and it has expired*** has attempted to contact Ms*** to inform her the gift card cannot be reissued, however; she has not responded to his contact attemptsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:With Windows there is no option to not update. Dell keeps saying they didn't push out the update. But they have not denied having supplied the update to Microsoft. And the update is what caused me much time to get corrected .
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, has attempted to contact Ms***, however; she has not responded to multiple contact attemptsWe regret any dissatisfaction Ms
*** may have experienced*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:I am emailing regarding my complaint #*** which the Revdex.com closed on 2/8/Stated in your last email is the following: "Dell has stated and you have confirmed that you will be refundedAs Revdex.com is not able at this time to leave complaints open indefinitely, we are closing this complaint at this timeIf you do not receive your expected refund within calendar days, please let Revdex.com know and we can review to reopen this complaint." I have yet to receive the rest of my refund and have emailed Dell regarding itThe original date that they claimed to have refunded me the rest is 2/4/16, calendar days agoAs stated in an email from Dell employee ***@dell.com re #*** "This is to inform you that the remaining amount of $has been posted back to your account"In another email response from him on 2/10/16" As per our records the refund has been posted to your account as stated in the previous email." I have my bank documents proving I was only credited partial paymentI am requesting my complaint be reopenedI am not sure what else I can do to get the rest of my money back.I would like to get the rest of my credit of $back
Regards,
*** ***
I would like to get the rest of my credit of $back.I would like to get the rest of my credit of $back
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Keith U***
Complaint: ***
I am rejecting this response because:The proposed discount on a future purchase is grossly inadequate.
Regards,
*** ***
The Dell representative,
*** has authorized the return of the Venue Tablet for a refund. The customer has expressed they are pleased
with the resolution. *** will remain the
customer’s point of contact until the customer has received their refund for
the returned equipment. The representative can be reached directly by email at ***@Dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***She expressed dissatisfaction with communication and processing expectations for her Dell order and wants expired gift cards reissuedWe regret any
dissatisfaction she may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistanceOur representative worked with the gift card department to resolve this matterPlease note, as with most Dell promotions, an expiration date is assigned to promotional gift cards when offered at no additional charge with the purchase of a Dell productThis information is made available under the terms of the promotion and when the promotional gift card is distributedIt would be against Dell policy for a Dell representative to provide a promotion outside of the guidelines of the promotionHer request for the reinstatement or replacement of the expired gift cards was respectfully deniedTerms and Conditions of the Promotional Gift Cards can be viewed at http://www.dell***
Should Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.***, or for online assistance at www.***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show, the product was purchased from a retailer; therefore, returns
are governed by the policies of the retailer where the product was purchasedOur representative explained the terms of the limited hardware warranty, and the return policy (applies only to purchases made directly from Dell)
***
***
In the interest of customer satisfaction, our representative offered a certified replacement unit; however, Mr*** elected not to accept our offer of assistanceHis request for a new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s limited hardware warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: This Error lies solely with Dell ComputersIn any case the customer is always right and should be afforded some resolutionCurrently I have still not received a refund for the purchase and I have not received decent customer serviceThe first time I called on this issue I was denied to speak to a supervisorWhen *** *** reached out to me yesterday he was very dismissive and I could hardly hear/understand himI explained how upset I was and Mr*** did not careHe explained that this has affected numerous people and if Dell had to honor the Hard drive deal in question the company would incur a great lossI explained to Mr *** that this situation had nothing to do with me personally and I want resolution I am very upset with how Dell Computer has conducted themselves during this I am also upset at the lack of empathy that the so called Resolution Specialists haveLike I said before the customer is always right
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to provide assistance and processed an exchange to get the TV sent to the customer Our representative followed up to confirm that the customer also received promotional gift cards associated with the TV purchase We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: Nothing changed from when I made the complaint. All the issues I had with computer and all this time without a computer and they still wouldn't give me credit to get a non lemon computer. The only difference is I had the same guy calling me to tell me the same exact thing everyone else had. Its very disappointing because after this warranty experience with Dell I'll never use there products again. After all these problems and issues it makes NO sense to me why they wouldn't just credit a $computer back for a different one, I wasn't even asking for my money back. Now I received my computer back the second time from repairs. So far its okay, seems slower than the first time they fixed it but hasn't crashed yet. Now I'm just afraid to move personal things back onto the device in fear it will crash again and will be lost
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the Terms of Promotional Gift Cards and Dell Advantage Rewards
***
***Please note that the promotion was not valid for resellers; therefore, his request for promotional gift card(s) was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has already received a 10% discount on her purchase which has already been applied to her Dell Financial AccountIf she is requesting additional discounts on the Dell Financial promotional offer which has been respectfully deniedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative attempted to contact the customer, however; he has not responded to multiple attemptsOur representative provided their contact information and
will remain available to assist the customer.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants operating system software We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance The representative processed a service dispatch to send the requested software and attempted to follwith the customer to confirm receipt, however, to date, there has been no response by the customer to messages left during our representative’s follcontact attempts We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted Mr*** and is working with him to achieve an amicable resolution for his concernsOur representative may be contacted directly by e-mail at ***
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell records do not reflect the customers’ claimsDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I am not exactly sure what a "sound bar" isThe surround sound system AND ONLY A SURROUND SOUND SYSTEM, in a square box was picked up at the UPS Access point store and returned successfully. My inquiry at the time of pito "***", the worker at the UPS Access point store on the day of pick-up, were there any additional packages, he said "No". I departed with the surround sound system box only; (1) box. I was not informed when placing this order with "***", the Dell representative, that a "sound bar" was part of the surround sound system and I did not order any additional units nor components with this purchase.
Regards,
*** ***
Dear RevDex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, has verified with the Gift Card department that Ms*** had received the gift card and it has expired*** has attempted to contact Ms*** to inform her the gift card cannot be reissued, however; she has not responded to his contact attemptsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:With Windows there is no option to not update. Dell keeps saying they didn't push out the update. But they have not denied having supplied the update to Microsoft. And the update is what caused me much time to get corrected .
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, has attempted to contact Ms***, however; she has not responded to multiple contact attemptsWe regret any dissatisfaction Ms
*** may have experienced*** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:I am emailing regarding my complaint #*** which the Revdex.com closed on 2/8/Stated in your last email is the following: "Dell has stated and you have confirmed that you will be refundedAs Revdex.com is not able at this time to leave complaints open indefinitely, we are closing this complaint at this timeIf you do not receive your expected refund within calendar days, please let Revdex.com know and we can review to reopen this complaint." I have yet to receive the rest of my refund and have emailed Dell regarding itThe original date that they claimed to have refunded me the rest is 2/4/16, calendar days agoAs stated in an email from Dell employee ***@dell.com re #*** "This is to inform you that the remaining amount of $has been posted back to your account"In another email response from him on 2/10/16" As per our records the refund has been posted to your account as stated in the previous email." I have my bank documents proving I was only credited partial paymentI am requesting my complaint be reopenedI am not sure what else I can do to get the rest of my money back.I would like to get the rest of my credit of $back
Regards,
*** ***
I would like to get the rest of my credit of $back.I would like to get the rest of my credit of $back