Dear Revdex.com, In regards to Ms***’s rebuttal Dells position has not changedDell will send a refurbished exchange with a pre-paid return shipping label for the old systemThe replacement system will come with a day warranty from date of invoice of the exchangeDell is providing this day warranty as a goodwill gestureWe ask that the customer follow up with the representative so this issue can be moved to closureThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; Henryetta has authorized a reconditioned system exchange in order to resolve the technical problems the customer has been having with his Dell XPS notebook computer. Additionally, the resolver will provide the customer with seven (7) months of ProSupport at no cost to the customer. Mr*** has accepted this full offer as resolution to his current technical issues. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell has provided the gift cards that were due to the customer for the purchase that was madeA link for the gift card promotions has been provide so no further information can or will be sent and we have moved to close this complaintResolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***-*** s I called Dell's business number and asked to speak to someone in technical support and I asked for the direct number just in case we get disconnected and I was given the same number (###-###-####) that had called me times within a five-hour period trying to get me to give them control of my computer so that they could hack it so that I would have to call them and pay to have it fixed. I contacted Dell within a week after I purchased this new computer because I was going to send it back because the software wasn't working. Dell agreed to send me a prepaid postage label by email. A few days after Dell sent the prepaid postage label, I got a call from Dell asking for permission to take control of my computer so that they could show me where I needed to fill out an application for my refund. I know it was Dell trying once again to get control of my computer so that they could hack it. If these are scammers, how did the know that I was returning my computer. Dell overseas (India) employees (technical support) are the scammers. Dell has scammed me out of $100's of dollars in the past with the same scam
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided
regarding this experience
Dell representative, ***, contacted the customer confirmed the return was authorized and will post once received. The representative assisted in getting the order received in and a refund processed. We remain available to assist the customer if there are any further concerns the representative can be reached by email ***@[email protected]
Advanced Resolution Group
Incident
***Dell Inc
Dell representative, *** will continue to be the customers’ point of contactThe representative will continue to update the customer on the statusWe request that the customer follow up with the representative by phone or email at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** contacted the customer and authorized an onsite to replace partsOur records indicate the onsite was completedThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to discuss her concerns Our representative was provided product information and the customer indicated the original purchase was from a third party so a refund from Dell would not be an option Our representative informed the customer that her warranty has expired and, as no unresolved or reported issues existed at the time the warranty expired, support would be provided by Dell’s fee-based out of warranty support representatives should the customer want to purchase this service We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:This was new pc right out of the boxI was never able to use this pc despite spending many hours of mt own time working on it.A dell tech spent his time and more of my time working on it before he allowed me to return it.according to dell the return for exchange had expired by thenThey also refused to accept the store receipt I sent them with the store number clearly in viewI also sent the store phone number and address along with the receiptI also sent a copy of my credit card statement clearly showing the purchase amount and the credit card phone numberthey had everything they needed if they decided to checkBrough a new pc in September that didn't work and they send me a used pc months later and is too ignorant or could care less about itHad I gotten any use out of this pc then I may have accepted a used pcIf I wanted a used pc I would have gone to a flea market
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative, ***, is working with the customer to achieve an amicable resolution for their concernsShould the customer have
any additional concerns regarding this case, they can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
*** *** ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, *** contacted the customer and authorized a depot service for repairThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, an onsite service was
issuedOur records show that the onsite service has been completedOur representative also followto confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer’s submission. Dell representative, *** has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask that
the customer continue to work with ***. The representative can be reached directly by email at ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** to address his issuesOur records indicate the order has been deliveredWe regret any dissatisfaction Mr*** may
have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I was not happy with the way some of it was handled If the representative did not get a hold of me on the first try they did not leave a message and changed things to how they wanted it done I replied back to several emails that I did not receive a response from and then called and was told the person I had to talk to wasn't available When I was first contacted the rep and I agreed he would send boxes and I would mail the computers in He then changed it to having a tech come to my house to fix the computers without consulting me first He called once and that was it I then received an email stating that a tech was coming I replied to that email and the next one and did NOT give a response I do not think it is right that they decided on their own to send someone to my house Regardless of what they say the fact that BOTH computers would not restart after the Dell automatic update shows that there was an issue with that update It obviously was not compatible with those computers Nothing I could have done on my end on computers that were less than a year old would have cause BOTH of them to not restart after those updates They should have a year warranty on the computers.
Regards,
*** ***
Thank you for providing a copy of the customer’s
submissionA Dell representative will be assigned to this case shortly and
they will contact the customer to address the contents of their complaint
Complaint: ***
I am rejecting this response because: I received the third computer on Tuesday, Feb 9thTried to start using it in Sunday, Feb 14th & started getting errors again..I sent an email to *** & haven't gotten a response ..The only time he responds is when I put a complaint into the Revdex.comWhat is my next step ...I want a refund ...If Dell refuses can I take legal action..I live in CT...Can someone tell me how I begin putting a small claim suit against Dell
Regards,
*** ***
Dear Revdex.com, In regards to Ms***’s rebuttal Dells position has not changedDell will send a refurbished exchange with a pre-paid return shipping label for the old systemThe replacement system will come with a day warranty from date of invoice of the exchangeDell is providing this day warranty as a goodwill gestureWe ask that the customer follow up with the representative so this issue can be moved to closureThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; Henryetta has authorized a reconditioned system exchange in order to resolve the technical problems the customer has been having with his Dell XPS notebook computer. Additionally, the resolver will provide the customer with seven (7) months of ProSupport at no cost to the customer. Mr*** has accepted this full offer as resolution to his current technical issues. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionDell has provided the gift cards that were due to the customer for the purchase that was madeA link for the gift card promotions has been provide so no further information can or will be sent and we have moved to close this complaintResolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***-*** s I called Dell's business number and asked to speak to someone in technical support and I asked for the direct number just in case we get disconnected and I was given the same number (###-###-####) that had called me times within a five-hour period trying to get me to give them control of my computer so that they could hack it so that I would have to call them and pay to have it fixed. I contacted Dell within a week after I purchased this new computer because I was going to send it back because the software wasn't working. Dell agreed to send me a prepaid postage label by email. A few days after Dell sent the prepaid postage label, I got a call from Dell asking for permission to take control of my computer so that they could show me where I needed to fill out an application for my refund. I know it was Dell trying once again to get control of my computer so that they could hack it. If these are scammers, how did the know that I was returning my computer. Dell overseas (India) employees (technical support) are the scammers. Dell has scammed me out of $100's of dollars in the past with the same scam
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submission. We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided
regarding this experience
Dell representative, ***, contacted the customer confirmed the return was authorized and will post once received. The representative assisted in getting the order received in and a refund processed. We remain available to assist the customer if there are any further concerns the representative can be reached by email ***@[email protected]
Advanced Resolution Group
Incident
***Dell Inc
Dell representative, *** will continue to be the customers’ point of contactThe representative will continue to update the customer on the statusWe request that the customer follow up with the representative by phone or email at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** contacted the customer and authorized an onsite to replace partsOur records indicate the onsite was completedThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to discuss her concerns Our representative was provided product information and the customer indicated the original purchase was from a third party so a refund from Dell would not be an option Our representative informed the customer that her warranty has expired and, as no unresolved or reported issues existed at the time the warranty expired, support would be provided by Dell’s fee-based out of warranty support representatives should the customer want to purchase this service We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because:This was new pc right out of the boxI was never able to use this pc despite spending many hours of mt own time working on it.A dell tech spent his time and more of my time working on it before he allowed me to return it.according to dell the return for exchange had expired by thenThey also refused to accept the store receipt I sent them with the store number clearly in viewI also sent the store phone number and address along with the receiptI also sent a copy of my credit card statement clearly showing the purchase amount and the credit card phone numberthey had everything they needed if they decided to checkBrough a new pc in September that didn't work and they send me a used pc months later and is too ignorant or could care less about itHad I gotten any use out of this pc then I may have accepted a used pcIf I wanted a used pc I would have gone to a flea market
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Dell representative, ***, is working with the customer to achieve an amicable resolution for their concernsShould the customer have
any additional concerns regarding this case, they can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
*** *** ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative, *** contacted the customer and authorized a depot service for repairThe representative has confirmed receiptWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@[email protected] Advanced Resolution Group Incident *** Dell Inc
Duplicate of *** thid case is being worked under a different case number
Thank you for a copy of Mr*** ***’ letterOur representative has attempted to contact him to discuss the contents of his correspondence
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, an onsite service was
issuedOur records show that the onsite service has been completedOur representative also followto confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Thank you for providing a copy of the customer’s submission. Dell representative, *** has been assigned to this case and has initiated contact with the customer by phone; in their attempt to work with the customer and bring this matter to a reasonable resolution. We ask that
the customer continue to work with ***. The representative can be reached directly by email at ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the representative by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** to address his issuesOur records indicate the order has been deliveredWe regret any dissatisfaction Mr*** may
have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough I was not happy with the way some of it was handled If the representative did not get a hold of me on the first try they did not leave a message and changed things to how they wanted it done I replied back to several emails that I did not receive a response from and then called and was told the person I had to talk to wasn't available When I was first contacted the rep and I agreed he would send boxes and I would mail the computers in He then changed it to having a tech come to my house to fix the computers without consulting me first He called once and that was it I then received an email stating that a tech was coming I replied to that email and the next one and did NOT give a response I do not think it is right that they decided on their own to send someone to my house Regardless of what they say the fact that BOTH computers would not restart after the Dell automatic update shows that there was an issue with that update It obviously was not compatible with those computers Nothing I could have done on my end on computers that were less than a year old would have cause BOTH of them to not restart after those updates They should have a year warranty on the computers.
Regards,
*** ***
Thank you for providing a copy of the customer’s
submissionA Dell representative will be assigned to this case shortly and
they will contact the customer to address the contents of their complaint
Complaint: ***
I am rejecting this response because: I received the third computer on Tuesday, Feb 9thTried to start using it in Sunday, Feb 14th & started getting errors again..I sent an email to *** & haven't gotten a response ..The only time he responds is when I put a complaint into the Revdex.comWhat is my next step ...I want a refund ...If Dell refuses can I take legal action..I live in CT...Can someone tell me how I begin putting a small claim suit against Dell
Regards,
*** ***