Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of the limited hardware warranty, which
does not cover accidental damagePlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchased***As a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Mr*** elected not to accept our offer of assistanceHis request for a free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The gentleman responded only after I contacted your organizationPrior to that, It was like pulling teeth with pliers to even get someone to call me back or care about my concerns in any wayIn fact, they were 99% rude. I also lost work from February through March 5th and almost lost my part time jobI asked him when he called what about my lost wages, he said Dell won't pay for that. This is the second computer I had to return to them and fight to demand a refund. They also have a class action lawsuit pending right now for selling warranties that were shams to North Carolina residents from 2003-I didn't live in NC then. I would have filed a Revdex.com complaint with the first computer that malfunctioned but they refunded me after I also lost work back in SeptemberI was so frustrated with them I didn't think of filing a Revdex.com complaint but did threaten a Class Action lawsuit.Additionally, took this last computer in for repairs in January and again on Feb 25th ot 25thI would have to look at the many notes I tookI had to wait over the weekend for them to send their box but they told me if I wanted to return it (before I got your office involved) all of a sudden they said I would have to supply my own box. I literally spent a whole week of them remotely taking over my computer to fix it when I told them I had been through this with them before but gave them three chances to be ethical and moral. I only got rude people and was bounced around from one department to another.I tried to find phone numbers to call Dell Headquarters and all the phone numbers for the texas office that are listed on their website and on the internet are not working. I am on SSD and did not have the means to buy another computer and I not only feel they owe me lost wagesI explained all of this from the very startI almost lost my job and it is still in jeopardyThe time I spend dealing with their unscrupulous behavior caused me to not be able to work on my online certification ESL classThe company I work for as a part time tutor has told me that if I don't have my course completed by the end of May, I will no longer have a job. This is because of Dell's reprehensible behaviorThey know they still owe me more than their mechanical "so sorry for that" words they must be trained to sayI feel they still owe me the for my lost wages, not to mention me very likely losing the part time job I have which SSD is aware of and it is allowed. I'm have PTSD and Bi-polar with physical disabilities so working outside my home is next to impossible but I actively lookingI have just got back on the work schedule yesterday so I may be able to make this month but I will as of April 1st I don't know what I'm going to do. They have so many complaints it's outrageous so I am dropping thisThey need to be shut down.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has been instrumental is servicing the customer’s computer by replacement of the CPU Fan. The customer has confirmed receipt of the needed part on Tuesday, 06/14/and has informed ***, he considers the matter addressed and resolved to his satisfaction. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe customer reports he received the gift card and the issues are resolvedOur representative closed this case but may be reached at ***@dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty, which is located at www.Dell.com/WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on November 2, under FedEx tracking number ***Our representative also followto verify that the product was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Today’s Date: 05/12/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer requests a lower resolution display however one is not recommendedThe agent informed the customer and confirmed permission to close the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have additional questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refunds. The customer has filed a dispute with her bank under case # *** for $52.64. The amount of $is already credited to her account and *** has requested that the customer contact the bank with the case # ***. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I wrote to Dell explaining that they had agreed to do the work under warrantyThe work has not yet been completed and consequently I have not received by computer backI will close the complaint once the computer is shipped back to me This is the current status as of yesterday:This e-mail is to update you on the status of your Dell Service Request.Current Status:The part(s) neededto repair your system are not currentlyin stock.What's Next:In most cases the parts areavailable is less than five days.Checkingon Status:You can check the statu sof your repair at ourRepair Center Status ToolIf you have a question or require further updates, please visit theSupport Centerfor the contact option most convenient to you, orChatwith a live support representative.In addition, you may call us at ###-###-####.Thank you for your patience as we work to resolve this issue.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Dell STILL has not responded to my complaint of being treated poorly by your entire Dell Support Team.I want a refund for my Warranty ASAP.I never want to have to call Dell again. Refund the money for my Tech Support Services. ALL OF IT
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, contacted Ms*** and verified the printer she
received was the printer ordered***, per the terms of the sale and the Dell Limited Warranty, respectfully denied Ms***’s request to exchange it for a different printerHowever; a return for credit was offered and as a onetime goodwill gesture, *** offered Ms*** a credit on a printer more suitable to her needsMs*** declined the offer and requested no further communications from Dell*** remains available to assist Ms*** and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided
Dell records indicate the customer has been provided a refund Since the date of the submission, a Dell representative contacted the customer who indicated he had only been provided a partial refund Our representative, for customer satisfaction reasons, processed a concession coupon that the customer can use toward a future purchase on Dell’s web site We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To note - I did not request an 'additional $gift card' I asked for an additional $gift card to be sent to me to remedy the the fact that Dell tried to jipp me out of money I was quoted for my trade in - per their agent's instructions Yes, they did send another gift card, but because I received separate gift cards, I had to request a Dell sales representative to submit a consolidation request to transfer the funds on the gift cards to one This took almost a week to complete.This entire process of trying to get the money rightfully owed to me and then attempting to purchase a laptop using the gift cards was overall very frustrating I would not use the ReUse program in the future
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The reason that I filed the complaint is because I am being asked to provide the personal information of all the people that gifted me the cards. Now only I am being asked to provide my personal information (Photo ID) in order to consolidate Gift CardsMy personal info should not be required to consolidate gift cards. The cards that I have all all accepted on Dell's website however, Dell does not accept more than three forms of payment at one time so I am forced to try to consolidate the cards. No only at Dell can tell me why only three forms of payment are accepted, or why my personal information is requiredI am concerned for my identity as I am being asked to submit the information over email and have no assurance who the email is going to or that it will not be forwarded. I was also asked to track down all the individuals that provided me the gift cards and provide the date that they purchased the cards which I also feel is an unreasonable burden to put on the customer. Because of these issues I was not able to make purchases on Black Friday or Cyber Monday, and missed purchasing the deals that I wanted. I have now spent 6+ hours on the phone trying to resolve this issue.
Regards,
*** ***
Today’s Date: 03/29/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states order and support concernsAt this time the agent has processed the customers credit and confirmed as such with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while the resolution wasn't satisfactoryI have returned the device and all of it's components and wish to have nothing more to do with this company
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The terms for the CARD Act, which was the premise for my complaint, have not been metThe agent did nothing to attempt to rectify the situationThey just told me "no," as I was told by Dell in the first place, which is why I had to go down this avenue and file a complaintI would like my gift card reinstated
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and the customer informed our representative that the issues with the printer have been resolved and he no longer needs a return authorization for a refund We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
Dell’s statement that I refused to provide any further information is false Dell is aware of this, and choose to continue their delay/deceive tacticIt is shameful these employees are this incompetent. I have been requesting to be permanently removed from Dell’s junk mail lists for several years.We are prepared to take the next step in fighting these terrible companies
Good day,
*** ***
Revdex.com:
I have reviewed the response made by the business (Dell) in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of the limited hardware warranty, which
does not cover accidental damagePlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchased***As a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Mr*** elected not to accept our offer of assistanceHis request for a free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: The gentleman responded only after I contacted your organizationPrior to that, It was like pulling teeth with pliers to even get someone to call me back or care about my concerns in any wayIn fact, they were 99% rude. I also lost work from February through March 5th and almost lost my part time jobI asked him when he called what about my lost wages, he said Dell won't pay for that. This is the second computer I had to return to them and fight to demand a refund. They also have a class action lawsuit pending right now for selling warranties that were shams to North Carolina residents from 2003-I didn't live in NC then. I would have filed a Revdex.com complaint with the first computer that malfunctioned but they refunded me after I also lost work back in SeptemberI was so frustrated with them I didn't think of filing a Revdex.com complaint but did threaten a Class Action lawsuit.Additionally, took this last computer in for repairs in January and again on Feb 25th ot 25thI would have to look at the many notes I tookI had to wait over the weekend for them to send their box but they told me if I wanted to return it (before I got your office involved) all of a sudden they said I would have to supply my own box. I literally spent a whole week of them remotely taking over my computer to fix it when I told them I had been through this with them before but gave them three chances to be ethical and moral. I only got rude people and was bounced around from one department to another.I tried to find phone numbers to call Dell Headquarters and all the phone numbers for the texas office that are listed on their website and on the internet are not working. I am on SSD and did not have the means to buy another computer and I not only feel they owe me lost wagesI explained all of this from the very startI almost lost my job and it is still in jeopardyThe time I spend dealing with their unscrupulous behavior caused me to not be able to work on my online certification ESL classThe company I work for as a part time tutor has told me that if I don't have my course completed by the end of May, I will no longer have a job. This is because of Dell's reprehensible behaviorThey know they still owe me more than their mechanical "so sorry for that" words they must be trained to sayI feel they still owe me the for my lost wages, not to mention me very likely losing the part time job I have which SSD is aware of and it is allowed. I'm have PTSD and Bi-polar with physical disabilities so working outside my home is next to impossible but I actively lookingI have just got back on the work schedule yesterday so I may be able to make this month but I will as of April 1st I don't know what I'm going to do. They have so many complaints it's outrageous so I am dropping thisThey need to be shut down.
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
the Dell representative; *** has been instrumental is servicing the customer’s computer by replacement of the CPU Fan. The customer has confirmed receipt of the needed part on Tuesday, 06/14/and has informed ***, he considers the matter addressed and resolved to his satisfaction. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dell representative *** worked with this customer to resolve the issues as reported in the complaintThe customer reports he received the gift card and the issues are resolvedOur representative closed this case but may be reached at ***@dell.com
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Customer expressed dissatisfaction with Dell service and support and wants the product replacedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty, which is located at www.Dell.com/WarrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a product replacement, which was delivered on November 2, under FedEx tracking number ***Our representative also followto verify that the product was functioning properlyShould Ms*** have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thank you
Today’s Date: 05/12/2015Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer requests a lower resolution display however one is not recommendedThe agent informed the customer and confirmed permission to close the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at *** should they have additional questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refunds. The customer has filed a dispute with her bank under case # *** for $52.64. The amount of $is already credited to her account and *** has requested that the customer contact the bank with the case # ***. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I wrote to Dell explaining that they had agreed to do the work under warrantyThe work has not yet been completed and consequently I have not received by computer backI will close the complaint once the computer is shipped back to me This is the current status as of yesterday:This e-mail is to update you on the status of your Dell Service Request.Current Status:The part(s) neededto repair your system are not currentlyin stock.What's Next:In most cases the parts areavailable is less than five days.Checkingon Status:You can check the statu sof your repair at ourRepair Center Status ToolIf you have a question or require further updates, please visit theSupport Centerfor the contact option most convenient to you, orChatwith a live support representative.In addition, you may call us at ###-###-####.Thank you for your patience as we work to resolve this issue.
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Dell STILL has not responded to my complaint of being treated poorly by your entire Dell Support Team.I want a refund for my Warranty ASAP.I never want to have to call Dell again. Refund the money for my Tech Support Services. ALL OF IT
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, contacted Ms*** and verified the printer she
received was the printer ordered***, per the terms of the sale and the Dell Limited Warranty, respectfully denied Ms***’s request to exchange it for a different printerHowever; a return for credit was offered and as a onetime goodwill gesture, *** offered Ms*** a credit on a printer more suitable to her needsMs*** declined the offer and requested no further communications from Dell*** remains available to assist Ms*** and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided
Dell records indicate the customer has been provided a refund Since the date of the submission, a Dell representative contacted the customer who indicated he had only been provided a partial refund Our representative, for customer satisfaction reasons, processed a concession coupon that the customer can use toward a future purchase on Dell’s web site We ask that the customer contact our representative at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
To note - I did not request an 'additional $gift card' I asked for an additional $gift card to be sent to me to remedy the the fact that Dell tried to jipp me out of money I was quoted for my trade in - per their agent's instructions Yes, they did send another gift card, but because I received separate gift cards, I had to request a Dell sales representative to submit a consolidation request to transfer the funds on the gift cards to one This took almost a week to complete.This entire process of trying to get the money rightfully owed to me and then attempting to purchase a laptop using the gift cards was overall very frustrating I would not use the ReUse program in the future
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The reason that I filed the complaint is because I am being asked to provide the personal information of all the people that gifted me the cards. Now only I am being asked to provide my personal information (Photo ID) in order to consolidate Gift CardsMy personal info should not be required to consolidate gift cards. The cards that I have all all accepted on Dell's website however, Dell does not accept more than three forms of payment at one time so I am forced to try to consolidate the cards. No only at Dell can tell me why only three forms of payment are accepted, or why my personal information is requiredI am concerned for my identity as I am being asked to submit the information over email and have no assurance who the email is going to or that it will not be forwarded. I was also asked to track down all the individuals that provided me the gift cards and provide the date that they purchased the cards which I also feel is an unreasonable burden to put on the customer. Because of these issues I was not able to make purchases on Black Friday or Cyber Monday, and missed purchasing the deals that I wanted. I have now spent 6+ hours on the phone trying to resolve this issue.
Regards,
*** ***
Today’s Date: 03/29/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe
customer states order and support concernsAt this time the agent has processed the customers credit and confirmed as such with the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any additional questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and while the resolution wasn't satisfactoryI have returned the device and all of it's components and wish to have nothing more to do with this company
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The terms for the CARD Act, which was the premise for my complaint, have not been metThe agent did nothing to attempt to rectify the situationThey just told me "no," as I was told by Dell in the first place, which is why I had to go down this avenue and file a complaintI would like my gift card reinstated
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and the customer informed our representative that the issues with the printer have been resolved and he no longer needs a return authorization for a refund We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
Dell’s statement that I refused to provide any further information is false Dell is aware of this, and choose to continue their delay/deceive tacticIt is shameful these employees are this incompetent. I have been requesting to be permanently removed from Dell’s junk mail lists for several years.We are prepared to take the next step in fighting these terrible companies
Good day,
*** ***
Revdex.com:
I have reviewed the response made by the business (Dell) in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***