Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, an onsite service was
issuedOur records show that the onsite service has been completedOur representative also followto confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of the limited hardware warranty, which
does not cover accidental damagePlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchased***As a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Mr*** elected not to accept our offer of assistanceHis request for a free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative *** contacted
the customer explained that we will be happy to process the 10% discount if she can provide documentation that the order qualifies for the Dell Advantage awardsThe representative had a $coupon processed and we show it has been sentWe remain available to assist the customer but our follow up calls have not been returnedIf the customer has any further concerns in regards to this matter that he contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***-*** s I called Dell's business number and asked to speak to someone in technical support and I asked for the direct number just in case we get disconnected and I was given the same number (###-###-####) that had called me times within a five-hour period trying to get me to give them control of my computer so that they could hack it so that I would have to call them and pay to have it fixed. I contacted Dell within a week after I purchased this new computer because I was going to send it back because the software wasn't working. Dell agreed to send me a prepaid postage label by email. A few days after Dell sent the prepaid postage label, I got a call from Dell asking for permission to take control of my computer so that they could show me where I needed to fill out an application for my refund. I know it was Dell trying once again to get control of my computer so that they could hack it. If these are scammers, how did the know that I was returning my computer. Dell overseas (India) employees (technical support) are the scammers. Dell has scammed me out of $100's of dollars in the past with the same scam
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has already received a 10% discount on her purchase which has already been applied to her Dell Financial AccountIf she is requesting additional discounts on the Dell Financial promotional offer which has been respectfully deniedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants operating system software We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance The representative processed a service dispatch to send the requested software and attempted to follwith the customer to confirm receipt, however, to date, there has been no response by the customer to messages left during our representative’s follcontact attempts We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The product that was sold to me is defectiveThree times in the first year and months of me owning the laptop, the connection to the monitor has brokenTwice is was repaired by a certified Dell representative and it still would break after minimal usageDell should take responsibility for this and replace this laptopThe customer service representatives were rude and showed no concern for the quality of their productI paid $for this laptop and was told I'd have to pay over $to repair itI should not have to pay half of what I paid for this laptop for an issue that is obviously un-fixable by Dell's own repair techs
Regards,
*** ***
Revdex.com Complaint
ID:
***
Dear RevDex.com,
I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing
a copy of the customer’s
submission
Dell has determined that
recently we had an issue wherein some promotional gift cards were not able to
be processed and customers were mistakenly billed for the orders they placed
with these cards. These customer accounts are now amended to reflect no
outstanding balance and there has been no negative trades filed with the credit
reporting agencies. Dell is not
providing any type of recompense due to this matter, but has taken appropriate
action to correct these accounts for our customers.
Our records indicate the Dell
representative; *** *** has been assigned to this case and has informed Ms
*** these facts. Additionally, Ms
*** has provided the customer with a written statement of apology. Please have the customer contact our
representative directly by email at ***@Dell.com
if she should need any further assistance in this matter.
Sincerely,
Executive Support Team
Incident ID# ***
Dell Inc
Dear RevDex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, has verified with the Gift Card department that Ms*** had received the gift card and it has expired*** has attempted to contact Ms*** to inform her the gift card cannot be reissued, however; she has not responded to his contact attemptsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our records indicate the customer
is currently in communication with Dell technical support. Mr*** has copied our representative,
*** *** on emails where he and the technician have discussed a possible solution. The files for this customer are extensive so
proper review is taking more time than typical. We will continue submitting our updates to the Revdex.com’s
website until we are able to reach a reasonable
resolution with the customer; at which time we will provide you with a final
update. Our representative can be
reached by email at ***_***@Dell.com
Complaint: ***
I am rejecting this response because: The terms for the CARD Act, which was the premise for my complaint, have not been metThe agent did nothing to attempt to rectify the situationThey just told me "no," as I was told by Dell in the first place, which is why I had to go down this avenue and file a complaintI would like my gift card reinstated
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refunds. The customer has filed a dispute with her bank under case # *** for $52.64. The amount of $is already credited to her account and *** has requested that the customer contact the bank with the case # ***. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I wrote to Dell explaining that they had agreed to do the work under warrantyThe work has not yet been completed and consequently I have not received by computer backI will close the complaint once the computer is shipped back to me This is the current status as of yesterday:This e-mail is to update you on the status of your Dell Service Request.Current Status:The part(s) neededto repair your system are not currentlyin stock.What's Next:In most cases the parts areavailable is less than five days.Checkingon Status:You can check the statu sof your repair at ourRepair Center Status ToolIf you have a question or require further updates, please visit theSupport Centerfor the contact option most convenient to you, orChatwith a live support representative.In addition, you may call us at ###-###-####.Thank you for your patience as we work to resolve this issue.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business (Dell) in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I received the third computer on Tuesday, Feb 9thTried to start using it in Sunday, Feb 14th & started getting errors again..I sent an email to *** & haven't gotten a response ..The only time he responds is when I put a complaint into the Revdex.comWhat is my next step ...I want a refund ...If Dell refuses can I take legal action..I live in CT...Can someone tell me how I begin putting a small claim suit against Dell
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, contacted Ms*** and verified the printer she
received was the printer ordered***, per the terms of the sale and the Dell Limited Warranty, respectfully denied Ms***’s request to exchange it for a different printerHowever; a return for credit was offered and as a onetime goodwill gesture, *** offered Ms*** a credit on a printer more suitable to her needsMs*** declined the offer and requested no further communications from Dell*** remains available to assist Ms*** and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a onetime goodwill gesture and in the interest of customer satisfaction, an onsite service was
issuedOur records show that the onsite service has been completedOur representative also followto confirm resolutionHis request for refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this caseSincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***-***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of the limited hardware warranty, which
does not cover accidental damagePlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchased***As a gesture of goodwill and in the interest of customer satisfaction, our representative offered repair service at a discounted ratePlease note that Mr*** elected not to accept our offer of assistanceHis request for a free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experienceDell representative *** contacted
the customer explained that we will be happy to process the 10% discount if she can provide documentation that the order qualifies for the Dell Advantage awardsThe representative had a $coupon processed and we show it has been sentWe remain available to assist the customer but our follow up calls have not been returnedIf the customer has any further concerns in regards to this matter that he contact the representative at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***-*** s I called Dell's business number and asked to speak to someone in technical support and I asked for the direct number just in case we get disconnected and I was given the same number (###-###-####) that had called me times within a five-hour period trying to get me to give them control of my computer so that they could hack it so that I would have to call them and pay to have it fixed. I contacted Dell within a week after I purchased this new computer because I was going to send it back because the software wasn't working. Dell agreed to send me a prepaid postage label by email. A few days after Dell sent the prepaid postage label, I got a call from Dell asking for permission to take control of my computer so that they could show me where I needed to fill out an application for my refund. I know it was Dell trying once again to get control of my computer so that they could hack it. If these are scammers, how did the know that I was returning my computer. Dell overseas (India) employees (technical support) are the scammers. Dell has scammed me out of $100's of dollars in the past with the same scam
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer has already received a 10% discount on her purchase which has already been applied to her Dell Financial AccountIf she is requesting additional discounts on the Dell Financial promotional offer which has been respectfully deniedAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants operating system software We regret any dissatisfaction she may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted the customer to provide assistance The representative processed a service dispatch to send the requested software and attempted to follwith the customer to confirm receipt, however, to date, there has been no response by the customer to messages left during our representative’s follcontact attempts We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The product that was sold to me is defectiveThree times in the first year and months of me owning the laptop, the connection to the monitor has brokenTwice is was repaired by a certified Dell representative and it still would break after minimal usageDell should take responsibility for this and replace this laptopThe customer service representatives were rude and showed no concern for the quality of their productI paid $for this laptop and was told I'd have to pay over $to repair itI should not have to pay half of what I paid for this laptop for an issue that is obviously un-fixable by Dell's own repair techs
Regards,
*** ***
Revdex.com Complaint
ID:
***
Dear RevDex.com,
I am writing on behalf of
Dell Incin response to the complaint filed with your office by the customer,
*** ***. Thank you for providing
a copy of the customer’s
submission
Dell has determined that
recently we had an issue wherein some promotional gift cards were not able to
be processed and customers were mistakenly billed for the orders they placed
with these cards. These customer accounts are now amended to reflect no
outstanding balance and there has been no negative trades filed with the credit
reporting agencies. Dell is not
providing any type of recompense due to this matter, but has taken appropriate
action to correct these accounts for our customers.
Our records indicate the Dell
representative; *** *** has been assigned to this case and has informed Ms
*** these facts. Additionally, Ms
*** has provided the customer with a written statement of apology. Please have the customer contact our
representative directly by email at ***@Dell.com
if she should need any further assistance in this matter.
Sincerely,
Executive Support Team
Incident ID# ***
Dell Inc
Dear RevDex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, has verified with the Gift Card department that Ms*** had received the gift card and it has expired*** has attempted to contact Ms*** to inform her the gift card cannot be reissued, however; she has not responded to his contact attemptsWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Our records indicate the customer
is currently in communication with Dell technical support. Mr*** has copied our representative,
*** *** on emails where he and the technician have discussed a possible solution. The files for this customer are extensive so
proper review is taking more time than typical. We will continue submitting our updates to the Revdex.com’s
website until we are able to reach a reasonable
resolution with the customer; at which time we will provide you with a final
update. Our representative can be
reached by email at ***_***@Dell.com
Complaint: ***
I am rejecting this response because: The terms for the CARD Act, which was the premise for my complaint, have not been metThe agent did nothing to attempt to rectify the situationThey just told me "no," as I was told by Dell in the first place, which is why I had to go down this avenue and file a complaintI would like my gift card reinstated
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refunds. The customer has filed a dispute with her bank under case # *** for $52.64. The amount of $is already credited to her account and *** has requested that the customer contact the bank with the case # ***. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***_***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I wrote to Dell explaining that they had agreed to do the work under warrantyThe work has not yet been completed and consequently I have not received by computer backI will close the complaint once the computer is shipped back to me This is the current status as of yesterday:This e-mail is to update you on the status of your Dell Service Request.Current Status:The part(s) neededto repair your system are not currentlyin stock.What's Next:In most cases the parts areavailable is less than five days.Checkingon Status:You can check the statu sof your repair at ourRepair Center Status ToolIf you have a question or require further updates, please visit theSupport Centerfor the contact option most convenient to you, orChatwith a live support representative.In addition, you may call us at ###-###-####.Thank you for your patience as we work to resolve this issue.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business (Dell) in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I received the third computer on Tuesday, Feb 9thTried to start using it in Sunday, Feb 14th & started getting errors again..I sent an email to *** & haven't gotten a response ..The only time he responds is when I put a complaint into the Revdex.comWhat is my next step ...I want a refund ...If Dell refuses can I take legal action..I live in CT...Can someone tell me how I begin putting a small claim suit against Dell
Regards,
*** ***
Thank you for a copy of Mr*** ***’ letterOur representative has attempted to contact him to discuss the contents of his correspondence
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***. Our representative, ***, contacted Ms*** and verified the printer she
received was the printer ordered***, per the terms of the sale and the Dell Limited Warranty, respectfully denied Ms***’s request to exchange it for a different printerHowever; a return for credit was offered and as a onetime goodwill gesture, *** offered Ms*** a credit on a printer more suitable to her needsMs*** declined the offer and requested no further communications from Dell*** remains available to assist Ms*** and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc