Complaint: ***
I am rejecting this response because:The Advanced Resolution Group simply offered me this: jump through the hoops and complete legal documentation even if the initial error was due to the Dell representative’s miscommunication so that I would be permitted to purchase from Dell at undiscounted prices for their refurbished itemsThey refused to address the provided chat transcript as it was self-evident the fault was with DellThey refused to honor the discount that I original had on the day in question or the Memorial Day weekend prices that elapsed during their unnecessarily lengthy investigation, and ultimately said that I should wait for some possible future dealThis just sleazy and effectively a bait-and-switch tactic which would be considered deceptive by the Federal Trade Commission Dell effectively lured a customer to their website, manufactured a flimsy cause to deny the advertised promotion and wanted the customer to purchase their refurbished units at regular refurbished prices instead of the promotion prices for their refurbished unitsCompleting the legal paperwork provides no benefit to the customer and may tie the customer to unwanted focus by third-parties or government agenciesDell’s form of global executive customer service claims that they do not have power to provide an apology or discounts, which even a restaurant manager or a *** Chat rep or a *** *** store manager would haveIf true, this company policy would suggest a systemic, company-approved bait-and-switch policy at Dell. Regards, *** **
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterOur records show
that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I spoke to a DELL person at the company.They said they never offer lifetime anti-virus and supprt.They are liar,s and scam artist.This is what,s wrong with company,s in the US today
Complaint: ***
I am rejecting this response because:
Regards,
*** ***They damaged my laptop and that is ok because they serviced it and sent it back? I sent it to them in good shape just needing repair to operating system and hard drive they send it back with parts replaced and damagedSo now I have a damaged unit that was under warranty and that is acceptable
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on
June 24, Our representative also explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warranty***
Please note that our representative offered fee based out of warranty service; however, Mr*** elected not to accept our offer of assistanceHis request for free software support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date
of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the customer has received a full refund to the original forms of payment We ask that the customer contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of sale and limited hardware warrantyHowever, as a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement was delivered on October 13th, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has issued the promised coupon to Mr*** and may be contacted via email at ***@Dell.comWe regret any dissatisfaction Mr***
may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: No one can or is willing to explain to me why I have to spend money on software that I already ownAgain, Microsoft does not charge you to redownload their os, but dell expects me to just blindly pay themI have since repaired the problem myself, completely without the assistance of dellThis issue is and will remain unresolvedThe support I have received will insure that I NEVER shop with dellEver
Regards,
*** ***
Complaint: ***
I am rejecting this response because:i dont need a data loss if dell provide me a windows license Pro product key ao I can insert in my hard drive instead send a new hard drive with pre-installed windows causing data loss
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A replacement system has been dispatched and Ms*** confirms it has been received*** may be contacted via email at ***@Dell.comWe regret any
dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** ***Customer expressed dissatisfaction with Dell service and support and wants the system replacedWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the limited hardware warrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement, which was shipped to the customer on June 23, 2017, under FedEx tracking number ***Our representative will also follto confirm resolutionShould Ms*** have any additional concerns regarding this case, she can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer explained that a “No Video” issue is not a product issue but hardwareThe representative explained the warranty department has already quoted a price to him but offered a further discounted amount as a goodwill gestureWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer’s submission. Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the
customer contact the representative by email at ***@Dell.com
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting and correcting the order transactions for the customer. One of the orders had been canceled successfully, one system returned to Dell for a full refund back to the customer, and we are pleased the customer has decided to retain the third system. We certainly do apologize for any miscommunication or frustration this matter may have caused our customer, however, we thank the customer and the Revdex.com for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve the matterOur records show
that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer their computer is out of warranty and any service would be fee based. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: I sent the attached cert into ***, who is my contact for this and I haven't heard ANYTHING Where is my refund?
Regards,
*** ***
Complaint: ***
I am rejecting this response because:The Advanced Resolution Group simply offered me this: jump through the hoops and complete legal documentation even if the initial error was due to the Dell representative’s miscommunication so that I would be permitted to purchase from Dell at undiscounted prices for their refurbished itemsThey refused to address the provided chat transcript as it was self-evident the fault was with DellThey refused to honor the discount that I original had on the day in question or the Memorial Day weekend prices that elapsed during their unnecessarily lengthy investigation, and ultimately said that I should wait for some possible future dealThis just sleazy and effectively a bait-and-switch tactic which would be considered deceptive by the Federal Trade Commission Dell effectively lured a customer to their website, manufactured a flimsy cause to deny the advertised promotion and wanted the customer to purchase their refurbished units at regular refurbished prices instead of the promotion prices for their refurbished unitsCompleting the legal paperwork provides no benefit to the customer and may tie the customer to unwanted focus by third-parties or government agenciesDell’s form of global executive customer service claims that they do not have power to provide an apology or discounts, which even a restaurant manager or a *** Chat rep or a *** *** store manager would haveIf true, this company policy would suggest a systemic, company-approved bait-and-switch policy at Dell. Regards, *** **
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve this matterOur records show
that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** *** I spoke to a DELL person at the company.They said they never offer lifetime anti-virus and supprt.They are liar,s and scam artist.This is what,s wrong with company,s in the US today
Complaint: ***
I am rejecting this response because: ADVERTISEMENTS/marketing strategy to entice consumers to buy!
Regards,
*** **
Complaint: ***
I am rejecting this response because:
Regards,
*** ***They damaged my laptop and that is ok because they serviced it and sent it back? I sent it to them in good shape just needing repair to operating system and hard drive they send it back with parts replaced and damagedSo now I have a damaged unit that was under warranty and that is acceptable
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that his Dell system limited hardware warranty expired on
June 24, Our representative also explained the terms and conditions of Dell’s limited hardware warranty, which dictates that software issues are not covered under the warranty***
Please note that our representative offered fee based out of warranty service; however, Mr*** elected not to accept our offer of assistanceHis request for free software support was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date
of the submission, a Dell representative contacted the customer to discuss his concerns Our representative verified that the customer has received a full refund to the original forms of payment We ask that the customer contact our representative at ***@dell.com for any further assistance he may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative explained the terms & conditions of sale and limited hardware warrantyHowever, as a
gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement was delivered on October 13th, under FedEx tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, has issued the promised coupon to Mr*** and may be contacted via email at ***@Dell.comWe regret any dissatisfaction Mr***
may have experienced and appreciate the feedback provided regarding his Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: No one can or is willing to explain to me why I have to spend money on software that I already ownAgain, Microsoft does not charge you to redownload their os, but dell expects me to just blindly pay themI have since repaired the problem myself, completely without the assistance of dellThis issue is and will remain unresolvedThe support I have received will insure that I NEVER shop with dellEver
Regards,
*** ***
Complaint: ***
I am rejecting this response because:
Regards,
* * ***
Complaint: ***
I am rejecting this response because:i dont need a data loss if dell provide me a windows license Pro product key ao I can insert in my hard drive instead send a new hard drive with pre-installed windows causing data loss
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A replacement system has been dispatched and Ms*** confirms it has been received*** may be contacted via email at ***@Dell.comWe regret any
dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** ***Customer expressed dissatisfaction with Dell service and support and wants the system replacedWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the limited hardware warrantyHowever, as a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement, which was shipped to the customer on June 23, 2017, under FedEx tracking number ***Our representative will also follto confirm resolutionShould Ms*** have any additional concerns regarding this case, she can reach out to our representative at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer explained that a “No Video” issue is not a product issue but hardwareThe representative explained the warranty department has already quoted a price to him but offered a further discounted amount as a goodwill gestureWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Thank you for providing a copy of the customer’s submission. Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the
customer contact the representative by email at ***@Dell.com
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been instrumental in assisting and correcting the order transactions for the customer. One of the orders had been canceled successfully, one system returned to Dell for a full refund back to the customer, and we are pleased the customer has decided to retain the third system. We certainly do apologize for any miscommunication or frustration this matter may have caused our customer, however, we thank the customer and the Revdex.com for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve the matterOur records show
that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer their computer is out of warranty and any service would be fee based. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Complaint: ***
I am rejecting this response because: I sent the attached cert into ***, who is my contact for this and I haven't heard ANYTHING Where is my refund?
Regards,
*** ***