Complaint: ***
I am rejecting this response because: The technician on the phone specifically said there was nothing more she could do and when asked about the service contract said that it was not possible. The ONLY reason that I went to a third party was because the techinician told me to do so to get the operating system working since she was not able to do so over the phone because whatever she had done to it had made it compeltley unresponsive, it was NOT to have data backed up it was to get the operating system functional. Again, I find the technicians on the phone and Dell's lack of customer service as well as lack of honoring purchased warranties and service contracts beyond appalling.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refunds which should appear in her next billing cycle. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative with several onsite part replacements with no resolutionA new exchange system has been delivered and a return shipping label providedThe representative can be reached at email ***@Dell.com
Advanced Resolution Group
Incident
***
Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a gift card promotion and wants a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the gift card was a promotion for which the customer was not charged and information regarding the promotion guidelines would have been available on Dell’s web site and included in the correspondence when the customer received the gift card The terms and conditions for the promotional gift cards state that promotional e-Gift Cards carry a day expiration date and if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s concession request and informed him that Dell policy would prevent our representative from providing a promotion once the promotion ended The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. As a good will gesture *** has refunded the $charged to the customer’s credit card and his order has shipped with a delivery date of 12/27/per UPS *** as reflected by the order status the customer viewed on the Dell website. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the
customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The LCD display on the computer is cracked and physical damage is not covered under the customer’s warranty. Customers are emailed instructions on a return to depot service dispatch with a link to a video that explains to package the computer with sufficient protection to prevent damage, located here: *** *** has informed the customer that when his system was received by the repair depot there was no evidence of any box damage that would automatically trigger a claim with the freight carrier. Dell is willing to service the system for the customer at a discounted charge. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a credit for order# *** has been posted to the original form of
payment on March, Our representative made multiple attempts to reach Mr***; however, has not been able to further discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Once again, I have taken the time to give a detailed response which outlined my grievances in more simplistic terms, but yet Dell continually dodges the root of the issues They keep giving general responses which don't address the more specific problems I give kudos for Dell at least giving specifics of my argument in this last response, but they haven't addressed the culmination of events that has led to a horrible experience with any resolution for "their" errors Once again, the representative from Dell who offered the warranty DID indicate that it would cover matters pertaining to the charging system I was explicit when we spoke about this because of the issues I had already experienced with the charging system before on the first year of malfunction I have the chronological emails where you can even see that I discussed this problem with your warranty consultant You will see that she did not attach the terms of the warranty in the email, but sold the product over the phone before I even got a copy of the terms of the agreement Furthermore, the link I was provided about the warranty does not even mention specifically the battery, unless you click on another link that is embedded in the context of the warranty agreement It is so convoluted that anyone outside of a contract attorney would never be able to comprehend fine print that is a hyperlink to another warranty What in the world does *** (the seller) have to do with a defective Dell product Is Dell that "small" to try and pass the buck to the merchandiser, rather than stand behind their product if it has known defective problems with its engineering? Dell could offer an equitable replacement or refund or a satisfactory counteroffer as a sign of making an attempt do the right thing, however they obviously are more concerned with "bottom line numbers" than they are of ethical business practices As noted, the computer condition is flawless and taken care of, but the engineering is defective and causes a $1,computer to go obsolete unless I keep pumping money into motherboards and batteries at unreasonable intervals I am attaching several emails over the course of the two past years where you can review and see exactly how my experience has been since purchasing this "paperweight." I was saving these emails on "need to use" basis just to show and support everything I'm accusing, and everything that Dell is avoiding I will send the emails to my contact at Revdex.com (Mrs***) and hopefully they will be able to make them available to whom it may concern
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** is working with the vendor to credit the order, this must be reviewed by them to ensure the license was not used, before we can processThe representative will follow up with the representative once a resolution is in placeSincerely Advanced Resolution Group Incident *** Dell
Complaint: ***
I am rejecting this response because:The Advanced Resolution Group simply offered me this: jump through the hoops and complete legal documentation even if the initial error was due to the Dell representative’s miscommunication so that I would be permitted to purchase from Dell at undiscounted prices for their refurbished itemsThey refused to address the provided chat transcript as it was self-evident the fault was with DellThey refused to honor the discount that I original had on the day in question or the Memorial Day weekend prices that elapsed during their unnecessarily lengthy investigation, and ultimately said that I should wait for some possible future dealThis just sleazy and effectively a bait-and-switch tactic which would be considered deceptive by the Federal Trade Commission Dell effectively lured a customer to their website, manufactured a flimsy cause to deny the advertised promotion and wanted the customer to purchase their refurbished units at regular refurbished prices instead of the promotion prices for their refurbished unitsCompleting the legal paperwork provides no benefit to the customer and may tie the customer to unwanted focus by third-parties or government agenciesDell’s form of global executive customer service claims that they do not have power to provide an apology or discounts, which even a restaurant manager or a *** Chat rep or a *** *** store manager would haveIf true, this company policy would suggest a systemic, company-approved bait-and-switch policy at Dell. Regards, *** **
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative assisted in sending the customer a new system exchange as the customer requested We ask that the customer contact our representative at *** for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** *** ***Our representative, ***, created a return for credit for ***We regret any dissatisfaction *** may have experienced*** remains available and may be
contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: The Credit Card to which the company, DELL, applied a credit for the disputed computer, belongs to the owner of our business. The owner is currently away and cannot be reached to verify that the credit has been applied to his credit card account. As soon as we are able, we will contact the credit card company to verify that the credit has been applied. We expect that we will be able to verify the credit card refund from Dell within the next two to three business days
Regards,
Rita B***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants compensationWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative confirmed hardware functionality and informed them that Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware WarrantyTheir request for compensation was respectfully deniedShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and approved his request for refundThe representative confirmed check has been issued and mailedThe customer will receive the refund check in to days mailed USPS
Please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: as I wrote in response to the previous messages from the Revdex.com, Mr*** *** said that the refunds for the returned computer, printer, and the extended warranty for the computer and the printer would be returned to my credit card a month after the receipt of the computer and the printer by the DELL INC As I mentioned in the previous response to the message from the Revdex.com, the computer and the printer were received by the DELL INC on 12/14/ As soon as my credit card notifies me of the received refunds for the computer, printer and the extended warranty for the two afore-mentioned items, I will ask the Revdex.com to close the case despite the fact that I was financially damaged by the DELL.com technicians who deleted my Microsoft Office, which, as they assured me, would not be damaged when they persuaded me to agreeing to deleting the Operating System of the computer to mend it The computer was not mended; what is even more and added to my financial losses I lost the Microsoft Office, which I will have to buy anew To recap, only after I have been completely refunded for the price of the computer, the printer, and the extended warranty, will I request the Revdex.com that it close the case because, based on my experience with the DELL INC, I cannot trust the business
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has sent the customer a replacement battery. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: I traded emailed with *** on the 8th of OctOn that day we were unable to connect up for a phone call because our schedules conflictedIt was at that time that *** informed me that the following week he would not be workingI have not spoken to him yet since
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative,
*** and the customer had been working together to address this matter per the Terms and Conditions of the System Hardware warranty. However, in the interest of customer satisfaction*** had offered the customer an onsite service call to replace the necessary parts; even though the system warranty is depot or maonly. Unfortunately, at this time the customer has declined any further assistance. *** has respectfully denied the customer’s request for a refund; but has invited the customer to contact him directly if he should change his mind and indicate he would welcome assistance from Dell; should this happen, we will reopen the case and address his concerns at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on October 10, The representative also
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Our records show that the order# *** for out of warranty repair has been canceled due to part(s) availability issues and Mr*** has not been chargedAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a future purchase of a Dell systemOur offer will remain valid for a period of thirty (30) days or until 11:PM CDT on August 26, Please note that Mr*** elected not to accept our offer of assistanceHis request for free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: The technician on the phone specifically said there was nothing more she could do and when asked about the service contract said that it was not possible. The ONLY reason that I went to a third party was because the techinician told me to do so to get the operating system working since she was not able to do so over the phone because whatever she had done to it had made it compeltley unresponsive, it was NOT to have data backed up it was to get the operating system functional. Again, I find the technicians on the phone and Dell's lack of customer service as well as lack of honoring purchased warranties and service contracts beyond appalling.
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refunds which should appear in her next billing cycle. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, *** contacted the customer and apologized for the problemsThe representative with several onsite part replacements with no resolutionA new exchange system has been delivered and a return shipping label providedThe representative can be reached at email ***@Dell.com
Advanced Resolution Group
Incident
***
Dell Inc
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a gift card promotion and wants a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records indicate the gift card was a promotion for which the customer was not charged and information regarding the promotion guidelines would have been available on Dell’s web site and included in the correspondence when the customer received the gift card The terms and conditions for the promotional gift cards state that promotional e-Gift Cards carry a day expiration date and if the card has expired, no credit or cash refund will be issued and remaining funds on the card are forfeited Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative denied the customer’s concession request and informed him that Dell policy would prevent our representative from providing a promotion once the promotion ended The customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. As a good will gesture *** has refunded the $charged to the customer’s credit card and his order has shipped with a delivery date of 12/27/per UPS *** as reflected by the order status the customer viewed on the Dell website. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the
customer’s submission
A Dell representative, *** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The LCD display on the computer is cracked and physical damage is not covered under the customer’s warranty. Customers are emailed instructions on a return to depot service dispatch with a link to a video that explains to package the computer with sufficient protection to prevent damage, located here: *** *** has informed the customer that when his system was received by the repair depot there was no evidence of any box damage that would automatically trigger a claim with the freight carrier. Dell is willing to service the system for the customer at a discounted charge. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that a credit for order# *** has been posted to the original form of
payment on March, Our representative made multiple attempts to reach Mr***; however, has not been able to further discuss the contents of his correspondenceWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Once again, I have taken the time to give a detailed response which outlined my grievances in more simplistic terms, but yet Dell continually dodges the root of the issues They keep giving general responses which don't address the more specific problems I give kudos for Dell at least giving specifics of my argument in this last response, but they haven't addressed the culmination of events that has led to a horrible experience with any resolution for "their" errors Once again, the representative from Dell who offered the warranty DID indicate that it would cover matters pertaining to the charging system I was explicit when we spoke about this because of the issues I had already experienced with the charging system before on the first year of malfunction I have the chronological emails where you can even see that I discussed this problem with your warranty consultant You will see that she did not attach the terms of the warranty in the email, but sold the product over the phone before I even got a copy of the terms of the agreement Furthermore, the link I was provided about the warranty does not even mention specifically the battery, unless you click on another link that is embedded in the context of the warranty agreement It is so convoluted that anyone outside of a contract attorney would never be able to comprehend fine print that is a hyperlink to another warranty What in the world does *** (the seller) have to do with a defective Dell product Is Dell that "small" to try and pass the buck to the merchandiser, rather than stand behind their product if it has known defective problems with its engineering? Dell could offer an equitable replacement or refund or a satisfactory counteroffer as a sign of making an attempt do the right thing, however they obviously are more concerned with "bottom line numbers" than they are of ethical business practices As noted, the computer condition is flawless and taken care of, but the engineering is defective and causes a $1,computer to go obsolete unless I keep pumping money into motherboards and batteries at unreasonable intervals I am attaching several emails over the course of the two past years where you can review and see exactly how my experience has been since purchasing this "paperweight." I was saving these emails on "need to use" basis just to show and support everything I'm accusing, and everything that Dell is avoiding I will send the emails to my contact at Revdex.com (Mrs***) and hopefully they will be able to make them available to whom it may concern
Regards,
*** ***
Dear Revdex.com, Our records indicate that Dell representative *** is working with the vendor to credit the order, this must be reviewed by them to ensure the license was not used, before we can processThe representative will follow up with the representative once a resolution is in placeSincerely Advanced Resolution Group Incident *** Dell
Complaint: ***
I am rejecting this response because:The Advanced Resolution Group simply offered me this: jump through the hoops and complete legal documentation even if the initial error was due to the Dell representative’s miscommunication so that I would be permitted to purchase from Dell at undiscounted prices for their refurbished itemsThey refused to address the provided chat transcript as it was self-evident the fault was with DellThey refused to honor the discount that I original had on the day in question or the Memorial Day weekend prices that elapsed during their unnecessarily lengthy investigation, and ultimately said that I should wait for some possible future dealThis just sleazy and effectively a bait-and-switch tactic which would be considered deceptive by the Federal Trade Commission Dell effectively lured a customer to their website, manufactured a flimsy cause to deny the advertised promotion and wanted the customer to purchase their refurbished units at regular refurbished prices instead of the promotion prices for their refurbished unitsCompleting the legal paperwork provides no benefit to the customer and may tie the customer to unwanted focus by third-parties or government agenciesDell’s form of global executive customer service claims that they do not have power to provide an apology or discounts, which even a restaurant manager or a *** Chat rep or a *** *** store manager would haveIf true, this company policy would suggest a systemic, company-approved bait-and-switch policy at Dell. Regards, *** **
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants her computer replaced We regret any dissatisfaction she may have experienced and appreciate the feedback provided Since the date of the submission, a Dell representative contacted the customer to discuss her concerns Our representative assisted in sending the customer a new system exchange as the customer requested We ask that the customer contact our representative at *** for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** *** ***Our representative, ***, created a return for credit for ***We regret any dissatisfaction *** may have experienced*** remains available and may be
contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: The Credit Card to which the company, DELL, applied a credit for the disputed computer, belongs to the owner of our business. The owner is currently away and cannot be reached to verify that the credit has been applied to his credit card account. As soon as we are able, we will contact the credit card company to verify that the credit has been applied. We expect that we will be able to verify the credit card refund from Dell within the next two to three business days
Regards,
Rita B***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Customer expressed dissatisfaction with Dell service and support and wants compensationWe regret any dissatisfaction they may have experienced and appreciate the
feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative confirmed hardware functionality and informed them that Dell does not provide compensation for down time, time spent resolving an issue, lost business or applications, as the warranty covers hardware components, which fail during use and does not include any provisions for compensation, apart from replacing hardware components covered under the terms of Dell’s Limited Hardware WarrantyTheir request for compensation was respectfully deniedShould Mr*** have any additional concerns regarding this case, he can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and approved his request for refundThe representative confirmed check has been issued and mailedThe customer will receive the refund check in to days mailed USPS
Please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because: as I wrote in response to the previous messages from the Revdex.com, Mr*** *** said that the refunds for the returned computer, printer, and the extended warranty for the computer and the printer would be returned to my credit card a month after the receipt of the computer and the printer by the DELL INC As I mentioned in the previous response to the message from the Revdex.com, the computer and the printer were received by the DELL INC on 12/14/ As soon as my credit card notifies me of the received refunds for the computer, printer and the extended warranty for the two afore-mentioned items, I will ask the Revdex.com to close the case despite the fact that I was financially damaged by the DELL.com technicians who deleted my Microsoft Office, which, as they assured me, would not be damaged when they persuaded me to agreeing to deleting the Operating System of the computer to mend it The computer was not mended; what is even more and added to my financial losses I lost the Microsoft Office, which I will have to buy anew To recap, only after I have been completely refunded for the price of the computer, the printer, and the extended warranty, will I request the Revdex.com that it close the case because, based on my experience with the DELL INC, I cannot trust the business
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has sent the customer a replacement battery. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: I traded emailed with *** on the 8th of OctOn that day we were unable to connect up for a phone call because our schedules conflictedIt was at that time that *** informed me that the following week he would not be workingI have not spoken to him yet since
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Dell representative,
*** and the customer had been working together to address this matter per the Terms and Conditions of the System Hardware warranty. However, in the interest of customer satisfaction*** had offered the customer an onsite service call to replace the necessary parts; even though the system warranty is depot or maonly. Unfortunately, at this time the customer has declined any further assistance. *** has respectfully denied the customer’s request for a refund; but has invited the customer to contact him directly if he should change his mind and indicate he would welcome assistance from Dell; should this happen, we will reopen the case and address his concerns at that time. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and informed him that the warranty expired on October 10, The representative also
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
Our records show that the order# *** for out of warranty repair has been canceled due to part(s) availability issues and Mr*** has not been chargedAs a onetime gesture of goodwill and in the interest of customer satisfactions, our representative offered 10% discount on a future purchase of a Dell systemOur offer will remain valid for a period of thirty (30) days or until 11:PM CDT on August 26, Please note that Mr*** elected not to accept our offer of assistanceHis request for free repair, replacement, or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc