Today’s Date: 10/07/2015 Dear Revdex.com, Thank you for
providing a copy of the customer submissionDell representative, *** ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customer has confirmed the system seems to be in working orderThe agent took his feedback and advised he could contact the agent directly should there be any other questions or concernsWe thank the customer for their time and patience during this processThe customer may contact the representative directly at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve the matterOur records show
that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that D&S collections team will ensure that their account is not on active collections status. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and is continuing to work with the gift card department to resolve this
matterOnce the gift card issue has been resolved, our representative will follwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the delay and confirmed the gift card has been receivedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I had a very hard time understanding the representatives that called meI had received three calls, all salesNobody was aware of the issue, I had to waste time explaining to them what the situation was which was especially difficult due to the language barrierThe second person that called me was downright rude and continued to lie to me about the availability of the productThe first caller simply said "there is nothing she can do for me"I got offered nothing to help meThe laptop is still for sale online, and all cs agents continue to lie and say the product is available and will ship as advertised despite Dell not even having the parts in stockI am appalled by the poor customer service Dell continues to offerRude agents, total lack of communication, advertisement and downright lyingI got offered NO help and the agents Dell had call me were completely unaware of the situation and offered no solutions. Dell, all I want is 1) a call with a representative that is aware of the issue, that can speak proper English and that can answer my questions truthfullyThe call quality and language barrier makes this whole experience that much more frustratingI am entitled to know whether a product I am purchasing is available and when I will get it2) If a product is not available and the exact dates when parts of said product will arrive and make the building of the laptop possible are not known, why is the product still up for sale on your website? Why are CS agents still assuring me that the product will arrive in time? Why are your agents not aware of the situation and not informing consumers about it before making a purchase?I had TWO instances where a CS agent assures me that Dell has the product and I will receive it as advertised only to get the shipping date changed a day before the expected shipping dateI do not think this is a shortage of parts issue, I think Dell is misleading and untruthful, you are afraid of losing customers and lie to them in order to make a sale despite the product not being availableDell continues to falsely advertise this laptop as available to this day, despite the confirmation the product isn't as per Dell's response aboveWhy not inform me, the customer, BEFORE making the purchase? The fact that this happened to me twice in a month is proof that Dell misleads customer on purpose and that is unacceptable
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell failed to provide a product that was paid for in full. The salesman indicated by phone that the computer I was purchasing come with a warrentee that covered this computer for a full year, covering everything. First, the first week Dell was unable to fix a problem with the software on the computer. That was when they told me that my computer came with out the warrentee that I purchased. It was also missing the games that the salesman said that it always comes with Windows 7. I'll never use Dell again. I've also requested that they take me off all of their mailing lists. Their oversees staff tried to resolve the problems, but they were not giving the authority to complete the exchanged that they offered. Dell also fails to provide the customer a copy of there emails that they indicate they will provide to the customer upon ending the communication. They just failed at any settlement they tried. They took the easy way off and said That I did not provide them with the names of the staff that I worked with by emal and over calls. Each time they would say they are sending me a copy, and never provided me a copy. Never Use Dell again. *** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I payed $from my credit card and $Dell gift cardI have received $back to my credit cardI am still waiting for the $dell gift card refund
Regards,
*** **
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer their computer is out of warranty and any service would be fee based. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided It
appears, when the customer sent the system to Dell’s Repair Depot, that the package was lost by the carrier Since the date of the submission, a Dell representative contacted the customer and offered a system exchange The customer declined the exchange and only wants a refund As any refund processed by Dell would generate a refund back to the original form of payment, the customer requested that we process a manual credit back to *** and the customer will contact ***, where the computer was purchased, and pursue a refund Our representative processed the refund and the customer may contact him at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the delivery of the customer’s TV. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: No one can or is willing to explain to me why I have to spend money on software that I already ownAgain, Microsoft does not charge you to redownload their os, but dell expects me to just blindly pay themI have since repaired the problem myself, completely without the assistance of dellThis issue is and will remain unresolvedThe support I have received will insure that I NEVER shop with dellEver
Regards,
*** ***
Thank you for providing a copy of the customer’s submission. A Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative explained the customer has already received the promotional gift card with the correct amountNo further offers were available or promotions and we respectfully deny any further discountsThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceThe customer confirms onsite service was completed and reports no issuesWe
regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative contacted Mr*** and is working with him to achieve an amicable resolution for his concernsA replacement unit is being processedOur representative may be contacted directly via e-mail at ***
Complaint: ***
I am rejecting this response because:Although I was contacted by a representative of Dell, he informed that they will not give me a refund"We regret to inform you that we would not be able to provide a refund for the same."I also did not receive the originally promised reward of 5%I was informed that it will be sent to me, but I told told and emailed that several times beforeI have purchased the computer weeks ago and still not received anything.Dell has failed to keep their rules and not made up for their failureIn addition, their customer service is not existingI reached out to them several times with absolutely no result.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10878856, and find that this resolution is satisfactory to me
Please note, though, that as Dell not only charged my credit card for the purchase, then also placed a hold on my credit card for the same amount on the same item, I have concerns that they may still attempt to again charge my card in the futureDue to my extreme distrust in Dell, I will be retaining a copy of this complaint should any issue arise in the futurePlease note that I do not anticipate doing business with Dell in the future due to this single unsatisfactory transactionAdditionally, I have no idea how Dell can be considered a U.Scompany as it appears all of their representatives work out of India or the Phillipines
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records indicate the original invoice date of March Mr*** is demanding a new
replacement or refundAs per the terms and conditions of the limited hardware warranty, a certified refurbished replacement was offered; however, Mr*** elected not to accept our offer of assistance
The representative explained the terms of sale, limited hardware warranty and return policy
***
***
***
His request for new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 10/07/2015 Dear Revdex.com, Thank you for
providing a copy of the customer submissionDell representative, *** ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this time the customer has confirmed the system seems to be in working orderThe agent took his feedback and advised he could contact the agent directly should there be any other questions or concernsWe thank the customer for their time and patience during this processThe customer may contact the representative directly at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative worked with our account verification team to resolve the matterOur records show
that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer that D&S collections team will ensure that their account is not on active collections status. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns and is continuing to work with the gift card department to resolve this
matterOnce the gift card issue has been resolved, our representative will follwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the delay and confirmed the gift card has been receivedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.com Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: I had a very hard time understanding the representatives that called meI had received three calls, all salesNobody was aware of the issue, I had to waste time explaining to them what the situation was which was especially difficult due to the language barrierThe second person that called me was downright rude and continued to lie to me about the availability of the productThe first caller simply said "there is nothing she can do for me"I got offered nothing to help meThe laptop is still for sale online, and all cs agents continue to lie and say the product is available and will ship as advertised despite Dell not even having the parts in stockI am appalled by the poor customer service Dell continues to offerRude agents, total lack of communication, advertisement and downright lyingI got offered NO help and the agents Dell had call me were completely unaware of the situation and offered no solutions. Dell, all I want is 1) a call with a representative that is aware of the issue, that can speak proper English and that can answer my questions truthfullyThe call quality and language barrier makes this whole experience that much more frustratingI am entitled to know whether a product I am purchasing is available and when I will get it2) If a product is not available and the exact dates when parts of said product will arrive and make the building of the laptop possible are not known, why is the product still up for sale on your website? Why are CS agents still assuring me that the product will arrive in time? Why are your agents not aware of the situation and not informing consumers about it before making a purchase?I had TWO instances where a CS agent assures me that Dell has the product and I will receive it as advertised only to get the shipping date changed a day before the expected shipping dateI do not think this is a shortage of parts issue, I think Dell is misleading and untruthful, you are afraid of losing customers and lie to them in order to make a sale despite the product not being availableDell continues to falsely advertise this laptop as available to this day, despite the confirmation the product isn't as per Dell's response aboveWhy not inform me, the customer, BEFORE making the purchase? The fact that this happened to me twice in a month is proof that Dell misleads customer on purpose and that is unacceptable
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Dell failed to provide a product that was paid for in full. The salesman indicated by phone that the computer I was purchasing come with a warrentee that covered this computer for a full year, covering everything. First, the first week Dell was unable to fix a problem with the software on the computer. That was when they told me that my computer came with out the warrentee that I purchased. It was also missing the games that the salesman said that it always comes with Windows 7. I'll never use Dell again. I've also requested that they take me off all of their mailing lists. Their oversees staff tried to resolve the problems, but they were not giving the authority to complete the exchanged that they offered. Dell also fails to provide the customer a copy of there emails that they indicate they will provide to the customer upon ending the communication. They just failed at any settlement they tried. They took the easy way off and said That I did not provide them with the names of the staff that I worked with by emal and over calls. Each time they would say they are sending me a copy, and never provided me a copy. Never Use Dell again. *** ***
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I payed $from my credit card and $Dell gift cardI have received $back to my credit cardI am still waiting for the $dell gift card refund
Regards,
*** **
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns. We
regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer their computer is out of warranty and any service would be fee based. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction the customer may have experienced and appreciate the feedback provided It
appears, when the customer sent the system to Dell’s Repair Depot, that the package was lost by the carrier Since the date of the submission, a Dell representative contacted the customer and offered a system exchange The customer declined the exchange and only wants a refund As any refund processed by Dell would generate a refund back to the original form of payment, the customer requested that we process a manual credit back to *** and the customer will contact ***, where the computer was purchased, and pursue a refund Our representative processed the refund and the customer may contact him at ***@Dell.com for any further assistance they may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the delivery of the customer’s TV. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: No one can or is willing to explain to me why I have to spend money on software that I already ownAgain, Microsoft does not charge you to redownload their os, but dell expects me to just blindly pay themI have since repaired the problem myself, completely without the assistance of dellThis issue is and will remain unresolvedThe support I have received will insure that I NEVER shop with dellEver
Regards,
*** ***
Thank you for providing a copy of the customer’s submission. A Dell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***
Dear Revdex.com, Our records indicate that Dell representative *** has followed up with the customerThe representative explained the customer has already received the promotional gift card with the correct amountNo further offers were available or promotions and we respectfully deny any further discountsThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceThe customer confirms onsite service was completed and reports no issuesWe
regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Thank you for the opportunity to address the correspondence submitted by Mr
*** ***A Dell representative contacted Mr*** and is working with him to achieve an amicable resolution for his concernsA replacement unit is being processedOur representative may be contacted directly via e-mail at ***
Complaint: ***
I am rejecting this response because:Although I was contacted by a representative of Dell, he informed that they will not give me a refund"We regret to inform you that we would not be able to provide a refund for the same."I also did not receive the originally promised reward of 5%I was informed that it will be sent to me, but I told told and emailed that several times beforeI have purchased the computer weeks ago and still not received anything.Dell has failed to keep their rules and not made up for their failureIn addition, their customer service is not existingI reached out to them several times with absolutely no result.Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10878856, and find that this resolution is satisfactory to me
Please note, though, that as Dell not only charged my credit card for the purchase, then also placed a hold on my credit card for the same amount on the same item, I have concerns that they may still attempt to again charge my card in the futureDue to my extreme distrust in Dell, I will be retaining a copy of this complaint should any issue arise in the futurePlease note that I do not anticipate doing business with Dell in the future due to this single unsatisfactory transactionAdditionally, I have no idea how Dell can be considered a U.Scompany as it appears all of their representatives work out of India or the Phillipines
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records indicate the original invoice date of March Mr*** is demanding a new
replacement or refundAs per the terms and conditions of the limited hardware warranty, a certified refurbished replacement was offered; however, Mr*** elected not to accept our offer of assistance
The representative explained the terms of sale, limited hardware warranty and return policy
***
***
***
His request for new replacement or refund was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc