Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customer an onsite service was attempted but additional damage was foundAt this time a depot service has been arranged once system has been received the representative will follow upPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and requested additional informationCurrently, Ms*** has not supplied the requested information nor responded to
subsequent contact attempts. We regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** remains available to assist Ms*** according to the terms of the Dell Limited Warranty and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has reprocessed the customer’s order and it has been delivered. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer and is currently working with the customerThe representative has offered to authorize a new system exchange and will follow up with the customer once shipping information is availablePlease have the customer contact the representative by emailing at *** with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has provided a copy of the gift card balance also it is clear with the terms and conditions the expiration dates of the cardsDell has moved to close this issueSincerely, Advanced Resolution Group INC# *** Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the
representative by email at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** is investigating the issue with the credit card timeNormally if an order is cancelled the hold is removed from the funds within hoursThe representative will follow up with the customer once a resolution is in placeSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Dell representative *** contacted Mr*** *** with reference to the gift card issueOur representative was successful in gaining further infomation to send to the gift card team for resolutionOur representative will follwith Mr*** in to
business daysOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.
*** has processed the customer’s refund. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: On August 18th, a technician from " World Wide Tech" came to my home to trouble shoot the problem that I 'm having with my computer (Dell ) after trouble shooting my computer for 1/hours he replaced the mother board the computer is back to normal.. But for how long this computer's mother board has been replaced times in three monthsIf it fails one more time I will package up the computer and send it back to Dell I DEMAND A REFUND I WILL NOT PAY FOR THIS CRAP. Dell is using refurbished parts that crap out in a few weeksDell should be sued for millionsI have lost valuable time and money because of DellI DEMAND A REFUNDI will test the computer out for days, if it fails again I'm sending it back to DellI WILL NOT PAY FOR THIS CRAPI DEMAND A REFUND AND A APOLOGY From DELL I will also warned the world about their scam warranty policy, and garbage product that they are selling to the publicthey don't want to honor the warranty contractTheir employees in India refuse to play by the rules
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***In the past, I have been assured on a couple of occasions by phone that mailings will stopI am hoping this will actually be the case this time.
Regards,
*** ***
Dear Revdex.com,
Thank you for providing a copy of the customers’ submissionDell representative, *** has attempted to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the
representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:The item I was trying to purchase was not part of a promotion It was a regular item that was falsely advertised By offering a discount of $100, then not calling back they allowed the item to sell out, or, as I suspect, removed the item from the inventory so they didn't have to honor what they offered me Then the businesses ran me through hoops and I wasted about hours of my time dealing with them on phone email and chat and the ridiculous nature of their call center transferring me dozens of times until most consumers would just give up Dell should be held accountable for their inaction and the discount they offered me. Regards,
*** ***
Complaint: ***
I am rejecting this response because: I sent e-mails to *** on several occasions; the last on Dec 15. All I received were OUT OF OFFICE responses and a note that she would follow up on the next day after returning. This has occurred on several occasions Here is the text of the last message: What I need is
your plan to “address the technical issues.” Since filing the case with
the Texas Revdex.com you have not provided any detailed plan for
resolution. Dell has executed and completed multiple iterations of same
hardware exchanges, including video and motherboards, wireless cards, system
antenna, device manager settings and also reloading Operating Systems,
including Win Pro / Win Pro and Win Pro. All have proven
to be fruitless and have been verified by Technicians, including you on at
least one or more occasions, via remote operational control of the
workstation. Accordingly, as requested several times, what is planned
differently to address the issues? And just as importantly, what is
Dell’s plan should the efforts continue to be unsuccessful. Since the
initial order, the same or very problems [initially preventing the workstation
from transitioning into a sleep mode when using Win 8.0/Pro, now with Win
Pro the continuous reboot issue from the sleep mode, and current very poor
wireless through-put] remain despite repeated documented efforts by multiple
Dell Technical Support teams. Again given the analysis of the Dell
Engineer teams using the multiple system scans taken from workstation by
Technical Support, if there is no clear-cut, tested plan to resolve the issues,
please reply accordingly to me and the Revdex.com. To proceed
further without a different plan is clearly not productive or cost effective
for Dell or me. During multiple sessions, Dell has been provided
unimpeded opportunity to resolve the issues, though as stated without success;
to continue to repeat the same actions expecting different results is
pointless
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** explained that the hardware specifications are the sameThe additional software he purchased will need to be activated on the new replacementThe customer has declined to take the representatives calls but the customer does have an active Premium Support contractThe customer has the option to contact the Premium Support who will assist the customer with the software issuesDell representative *** remains available to assist the customer if neededOur representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative authorized a return for credit was in the best interest of the both partiesDell records indicate the credit has completed and will post back to the original mode of paymentIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr** expressed dissatisfaction with communication and processing expectations for his Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the
submission, a Dell representative contacted Mr** to provide accurate shipment information and he confirmed he received itOur representative provided his contact information and will remain available should Mr** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, spoke with Mr*** *** and, per the terms of the sale, respectfully denied his request for a refund or a replacement systemService is
available per the terms and conditions of the Dell Limited Warranty, however; as described per troubleshooting steps, the system is functioning as designedWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our
records indicate Dell representative, *** has been in contact with the customer to assist them in regards to their three Dell Promotional Gift Cards usage and how to place an order. *** has shared that Dell will allow a certain number of cards consolidated in order to make a purchase. Our representative suggested the customer contact Sales directly to place their order as it may prove helpful. *** also reminded the customer there are Terms and Conditions of usage of the cards as well as other valuable information which can be discovered on Dell’s website at the following link: *** We certainly do apologize for any frustration this matter may have caused our customer. We encourage them to review the link provided so there is no further misunderstanding regarding gift card usage going forward. Please have the customer contact our representative directly by email at ***@Dell.com if they should need further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionOur representative followed up with the customer an onsite service was attempted but additional damage was foundAt this time a depot service has been arranged once system has been received the representative will follow upPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, contacted Ms*** and requested additional informationCurrently, Ms*** has not supplied the requested information nor responded to
subsequent contact attempts. We regret any dissatisfaction Ms*** may have experienced and appreciate the feedback provided regarding her Dell Experience*** remains available to assist Ms*** according to the terms of the Dell Limited Warranty and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has reprocessed the customer’s order and it has been delivered. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Our records indicate the representative *** followed up with the customer and is currently working with the customerThe representative has offered to authorize a new system exchange and will follow up with the customer once shipping information is availablePlease have the customer contact the representative by emailing at *** with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has provided a copy of the gift card balance also it is clear with the terms and conditions the expiration dates of the cardsDell has moved to close this issueSincerely, Advanced Resolution Group INC# *** Dell Inc
Thank you for providing a copy of the customers’ submissionDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the
representative by email at ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell representative *** is investigating the issue with the credit card timeNormally if an order is cancelled the hold is removed from the funds within hoursThe representative will follow up with the customer once a resolution is in placeSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com, Dell representative *** contacted Mr*** *** with reference to the gift card issueOur representative was successful in gaining further infomation to send to the gift card team for resolutionOur representative will follwith Mr*** in to
business daysOur representative may be reached at ***@dell.comSincerely, Dell Advanced Resolution Team
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback.
*** has processed the customer’s refund. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because: On August 18th, a technician from " World Wide Tech" came to my home to trouble shoot the problem that I 'm having with my computer (Dell ) after trouble shooting my computer for 1/hours he replaced the mother board the computer is back to normal.. But for how long this computer's mother board has been replaced times in three monthsIf it fails one more time I will package up the computer and send it back to Dell I DEMAND A REFUND I WILL NOT PAY FOR THIS CRAP. Dell is using refurbished parts that crap out in a few weeksDell should be sued for millionsI have lost valuable time and money because of DellI DEMAND A REFUNDI will test the computer out for days, if it fails again I'm sending it back to DellI WILL NOT PAY FOR THIS CRAPI DEMAND A REFUND AND A APOLOGY From DELL I will also warned the world about their scam warranty policy, and garbage product that they are selling to the publicthey don't want to honor the warranty contractTheir employees in India refuse to play by the rules
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***In the past, I have been assured on a couple of occasions by phone that mailings will stopI am hoping this will actually be the case this time.
Regards,
*** ***
Dear Revdex.com,
Thank you for providing a copy of the customers’ submissionDell representative, *** has attempted to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintPlease have the customer contact the
representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:The item I was trying to purchase was not part of a promotion It was a regular item that was falsely advertised By offering a discount of $100, then not calling back they allowed the item to sell out, or, as I suspect, removed the item from the inventory so they didn't have to honor what they offered me Then the businesses ran me through hoops and I wasted about hours of my time dealing with them on phone email and chat and the ridiculous nature of their call center transferring me dozens of times until most consumers would just give up Dell should be held accountable for their inaction and the discount they offered me. Regards,
*** ***
Complaint: ***
I am rejecting this response because: I sent e-mails to *** on several occasions; the last on Dec 15. All I received were OUT OF OFFICE responses and a note that she would follow up on the next day after returning. This has occurred on several occasions Here is the text of the last message: What I need is
your plan to “address the technical issues.” Since filing the case with
the Texas Revdex.com you have not provided any detailed plan for
resolution. Dell has executed and completed multiple iterations of same
hardware exchanges, including video and motherboards, wireless cards, system
antenna, device manager settings and also reloading Operating Systems,
including Win Pro / Win Pro and Win Pro. All have proven
to be fruitless and have been verified by Technicians, including you on at
least one or more occasions, via remote operational control of the
workstation. Accordingly, as requested several times, what is planned
differently to address the issues? And just as importantly, what is
Dell’s plan should the efforts continue to be unsuccessful. Since the
initial order, the same or very problems [initially preventing the workstation
from transitioning into a sleep mode when using Win 8.0/Pro, now with Win
Pro the continuous reboot issue from the sleep mode, and current very poor
wireless through-put] remain despite repeated documented efforts by multiple
Dell Technical Support teams. Again given the analysis of the Dell
Engineer teams using the multiple system scans taken from workstation by
Technical Support, if there is no clear-cut, tested plan to resolve the issues,
please reply accordingly to me and the Revdex.com. To proceed
further without a different plan is clearly not productive or cost effective
for Dell or me. During multiple sessions, Dell has been provided
unimpeded opportunity to resolve the issues, though as stated without success;
to continue to repeat the same actions expecting different results is
pointless
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** explained that the hardware specifications are the sameThe additional software he purchased will need to be activated on the new replacementThe customer has declined to take the representatives calls but the customer does have an active Premium Support contractThe customer has the option to contact the Premium Support who will assist the customer with the software issuesDell representative *** remains available to assist the customer if neededOur representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative authorized a return for credit was in the best interest of the both partiesDell records indicate the credit has completed and will post back to the original mode of paymentIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr** expressed dissatisfaction with communication and processing expectations for his Dell orderWe regret any miscommunication which may have occurred and appreciate the feedbackSince the date of the
submission, a Dell representative contacted Mr** to provide accurate shipment information and he confirmed he received itOur representative provided his contact information and will remain available should Mr** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative, ***, spoke with Mr*** *** and, per the terms of the sale, respectfully denied his request for a refund or a replacement systemService is
available per the terms and conditions of the Dell Limited Warranty, however; as described per troubleshooting steps, the system is functioning as designedWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our
records indicate Dell representative, *** has been in contact with the customer to assist them in regards to their three Dell Promotional Gift Cards usage and how to place an order. *** has shared that Dell will allow a certain number of cards consolidated in order to make a purchase. Our representative suggested the customer contact Sales directly to place their order as it may prove helpful. *** also reminded the customer there are Terms and Conditions of usage of the cards as well as other valuable information which can be discovered on Dell’s website at the following link: *** We certainly do apologize for any frustration this matter may have caused our customer. We encourage them to review the link provided so there is no further misunderstanding regarding gift card usage going forward. Please have the customer contact our representative directly by email at ***@Dell.com if they should need further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc