Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** explained that the hardware specifications are the sameThe additional software he purchased will need to be activated on the new replacementThe customer has declined to take the representatives calls but the customer does have an active Premium Support contractThe customer has the option to contact the Premium Support who will assist the customer with the software issuesDell representative *** remains available to assist the customer if neededOur representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to discuss their concerns Dell records indicate the customer’s account has been refunded in full The customer may contact our representative at ***_***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The offer did not sell out, I was able to purchase the offer, but not at the price it was advertised for, furthermore the ad stated that if at any time there were issues the price in the ad would take precedence over any other pricingThe offer made was not generous, as a matter of fact the only thing the rep stated was to except it at the inflated price as they would not be willing to do anything about the fact that I was overcharged or return the itemWhen the item arrived the box was open and it was damagedI called the returns department and got a return label, the product was sent back and received by Dell on the 9th of DecemberI have asked to receive a full refund of $for the item that I was overcharged forFurthermore, the rep never apologized for this inconvenience or the bait and switch tactics, he simply kept telling me what he could not doI am asking that a full refund in the amount of $be processed immediately to my Dell Preferred account
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and confirmed a return has been set upThe representative followed up and confirmed credit has postedWe remain available to assist the customer with any further concernsThe representative can be contacted by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer repaired or replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince
the date of the submission, a Dell representative contacted Ms*** to provide assistanceOur representative subsequently initiated a service dispatch to return the computer to Dell’s Repair Depot where thorough diagnostics can be run and the computer can be repaired and testedOur representative will remain engaged until Ms***’s issues have been fully addressed. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe Dell representative *** contacted the customer offered to troubleshoot to determine the issueThe Dell records reflect the order invoiced May a return to depot service was authorized July and September Dell representative *** also owned the account back in December and February it was explained that the system does not qualify for a replacementDell offered to troubleshoot and explained about Dell’s day return policy but the customer declinedThe customers warranty will expired May at that time it will fall under the “Out of Warranty Department”For additional information the customer may visit www.Dell.com/SupportSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am still very disappointed that Dell offered nothing other than a minor discount if I would buy something else. Considering how many hours I spent on the phone and how I was blatantly lied to, I feel that their offer was completely inappropriate. However, I accept that in such a large organization a single complaint from a tiny customer is shrugged off and the organization does care if customer satisfaction is achieved. I will accept that nothing will be done other than returning my money for something I did not receive (which was a given). I would like to thank the Revdex.com for your time in helping with this matter. I do realize that your involvement was instrumental in getting Dell to respond to my problem. Thank you and have a good day
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued repairs for the customer’s computer and her father reports it is working fine with no issues now. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matterOur records show that the refund check for order# *** has been processedOur representative also followMr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback providedOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as Dell gives me the exact software and year bumber to bumber warrantyIn my conversation with *** he said that he would have Dell provide an unused computer make sure Dell honors their policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedDell has a thirty (30) day return period and, as the order invoice
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has provided a copy of the gift card balance also it is clear with the terms and conditions the expiration dates of the cardsDell has moved to close this issueSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, per the terms and condition of the sale and the Dell Limited Warranty, respectfully denied Mr***’s request for an exchangeHowever, depot
service was offered to Mr***, which he declinedWe regret any dissatisfaction Mr*** may have experienced and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer purchased mail in service as his type of warranty due to this his option is to send the system in for diagnosis and repairDell warranty explains the terms and conditions and providing a loaner system is not an optionWhen the customer is ready to troubleshoot why the system is running slow which could be a software issue not hardwareAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer decided to move forward with troubleshootingWe ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Thank you for providing a copy of the customers’ submissionDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the
representative by email at ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order which was lost in transit We regret any dissatisfaction he may have experienced and appreciate the
feedback provided When a customer purchases a promotionally priced third party item from Dell, we must rely on our third party manufacturers and vendors to provide sufficient inventory to fulfill our orders As indicated in the submission, a carrier lost the customer’s TV prior to delivery and the customer was provided options to wait until the TV was in stock or a refund The customer declined the option for a refund A Dell representative remained engaged to provide updates to the customer and a replacement TV has subsequently been delivered The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Dell representative *** is working with Mr*** *** to resolve the issues as reported in his complaintOur representative may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution Team
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer Dell needs a copy of the invoice of his purchase from Staples in order to transfer ownership of the computer and apply its warranty. After that Dell can issue service per the terms and conditions of said warranty. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill, our representative processed a return for order# *** and a partial
account creditOur records show that the credits have been posted to the original form of payment, which should reflect on her next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that Mr*** had disputed the charge with his bank for order# ***
Furthermore, he has already received the credit from his bank and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at***@Dell.com, in case Mr*** has any further questions regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative authorized a return for credit was in the best interest of the both partiesDell records indicate the credit has completed and will post back to the original mode of paymentIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** explained that the hardware specifications are the sameThe additional software he purchased will need to be activated on the new replacementThe customer has declined to take the representatives calls but the customer does have an active Premium Support contractThe customer has the option to contact the Premium Support who will assist the customer with the software issuesDell representative *** remains available to assist the customer if neededOur representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to discuss their concerns Dell records indicate the customer’s account has been refunded in full The customer may contact our representative at ***_***@Dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:The offer did not sell out, I was able to purchase the offer, but not at the price it was advertised for, furthermore the ad stated that if at any time there were issues the price in the ad would take precedence over any other pricingThe offer made was not generous, as a matter of fact the only thing the rep stated was to except it at the inflated price as they would not be willing to do anything about the fact that I was overcharged or return the itemWhen the item arrived the box was open and it was damagedI called the returns department and got a return label, the product was sent back and received by Dell on the 9th of DecemberI have asked to receive a full refund of $for the item that I was overcharged forFurthermore, the rep never apologized for this inconvenience or the bait and switch tactics, he simply kept telling me what he could not doI am asking that a full refund in the amount of $be processed immediately to my Dell Preferred account
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer and confirmed a return has been set upThe representative followed up and confirmed credit has postedWe remain available to assist the customer with any further concernsThe representative can be contacted by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants her computer repaired or replacedWe regret any dissatisfaction she may have experienced and appreciate the feedback providedSince
the date of the submission, a Dell representative contacted Ms*** to provide assistanceOur representative subsequently initiated a service dispatch to return the computer to Dell’s Repair Depot where thorough diagnostics can be run and the computer can be repaired and testedOur representative will remain engaged until Ms***’s issues have been fully addressed. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe Dell representative *** contacted the customer offered to troubleshoot to determine the issueThe Dell records reflect the order invoiced May a return to depot service was authorized July and September Dell representative *** also owned the account back in December and February it was explained that the system does not qualify for a replacementDell offered to troubleshoot and explained about Dell’s day return policy but the customer declinedThe customers warranty will expired May at that time it will fall under the “Out of Warranty Department”For additional information the customer may visit www.Dell.com/SupportSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***. I am still very disappointed that Dell offered nothing other than a minor discount if I would buy something else. Considering how many hours I spent on the phone and how I was blatantly lied to, I feel that their offer was completely inappropriate. However, I accept that in such a large organization a single complaint from a tiny customer is shrugged off and the organization does care if customer satisfaction is achieved. I will accept that nothing will be done other than returning my money for something I did not receive (which was a given). I would like to thank the Revdex.com for your time in helping with this matter. I do realize that your involvement was instrumental in getting Dell to respond to my problem. Thank you and have a good day
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has issued repairs for the customer’s computer and her father reports it is working fine with no issues now. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the matterOur records show that the refund check for order# *** has been processedOur representative also followMr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback providedOur representative may be contacted directly via e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, as long as Dell gives me the exact software and year bumber to bumber warrantyIn my conversation with *** he said that he would have Dell provide an unused computer make sure Dell honors their policy regarding refurbished exchange computers is that the replacement computer sent from Dell will have a configuration as good as or better than the computer that was originally purchasedDell has a thirty (30) day return period and, as the order invoice
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has provided a copy of the gift card balance also it is clear with the terms and conditions the expiration dates of the cardsDell has moved to close this issueSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, per the terms and condition of the sale and the Dell Limited Warranty, respectfully denied Mr***’s request for an exchangeHowever, depot
service was offered to Mr***, which he declinedWe regret any dissatisfaction Mr*** may have experienced and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer purchased mail in service as his type of warranty due to this his option is to send the system in for diagnosis and repairDell warranty explains the terms and conditions and providing a loaner system is not an optionWhen the customer is ready to troubleshoot why the system is running slow which could be a software issue not hardwareAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer decided to move forward with troubleshootingWe ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/SupportSincerely, Advanced Resolution Group FID # *** Dell
Thank you for providing a copy of the customers’ submissionDell representative, ***, is attempting to reach the customer by phone and email; however to date we have been unable to discuss the contents of their complaintWe remain available to assistPlease have the customer contact the
representative by email at ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell order which was lost in transit We regret any dissatisfaction he may have experienced and appreciate the
feedback provided When a customer purchases a promotionally priced third party item from Dell, we must rely on our third party manufacturers and vendors to provide sufficient inventory to fulfill our orders As indicated in the submission, a carrier lost the customer’s TV prior to delivery and the customer was provided options to wait until the TV was in stock or a refund The customer declined the option for a refund A Dell representative remained engaged to provide updates to the customer and a replacement TV has subsequently been delivered The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Dell representative *** is working with Mr*** *** to resolve the issues as reported in his complaintOur representative may be reached at ***@dell.com.Sincerely,Dell Advanced Resolution Team
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has explained to the customer Dell needs a copy of the invoice of his purchase from Staples in order to transfer ownership of the computer and apply its warranty. After that Dell can issue service per the terms and conditions of said warranty. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsAs a gesture of goodwill, our representative processed a return for order# *** and a partial
account creditOur records show that the credits have been posted to the original form of payment, which should reflect on her next billing statementWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that Mr*** had disputed the charge with his bank for order# ***
Furthermore, he has already received the credit from his bank and considers this matter resolvedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at***@Dell.com, in case Mr*** has any further questions regarding this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell in response to your Revdex.com Rebuttal regarding continued problemsThe representative authorized a return for credit was in the best interest of the both partiesDell records indicate the credit has completed and will post back to the original mode of paymentIf the customer has any future concerns please have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc