Today’s Date: 12/08/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** ***, to address the contents of their correspondenceThe customer states
order concernsAt this time the agent has confirmed with the customer the unit was received and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I'm not necessarily rejecting the response, but I did want to respond. I'm going to accept the response pending verifying the amount is credited to my DFS account. I have days to respond, and wasn't sure if this would post in that time and I didn't want my complaint to be marked as closed while I was waiting for verification
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative ***, authorized a return for a full refundThe representative follow up with confirmation of the credit memo informationSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell policies regarding Return Authorizations for orders which are outside of Dell’s thirty (30) day Return PolicyWe regret any dissatisfaction she may have
experienced and appreciate the feedback providedSince the date of the submission, a Dell representative contacted Ms*** and is assisting with returns for the unwanted laptop computer and a docking stationThe restocking fee will not be applied to the docking station which shipped after the computer however, as the computer invoiced during September and is functioning as it was designed, the restocking fee will apply to the return of the computerOur representative will remain engaged until the refunds have posted to Ms*** account and we ask that she contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Today’s Date: 07/22/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission.
The representative *** explained that after the it was found that the cards were redeemed on orders (***). Dell considers this matter closed
Sincerely,
Advanced Resolution Group
INC# ***
Dell Inc
Complaint: ***
I am rejecting this response because:I would like the warranty on the computer extended another year. This computer has not worked at all since I received it in May and I do no trust it will continue to work for very longThe warranty should start the day I received a working computerIt doesn't make sense to start the warranty in May when they shipped me a defective computer and took months to fixThe warranty is almost over and I haven't even used the computerI am requesting Dell extend the warranty another year
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative has been in contact with her and advised her the orders have been cancelled and the system is no longer availableAssistance was offered in placing an
alternate order, however; she declinedA credit was dispatched for the associated order and our records indicate it has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided. Sincerely, Advanced Resolution Group Incident ID: ***Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been instrumental in assisting the customer with finalizing the return and crediting process for the Samsung TV. The customer informed *** she has disputed the charge with her credit card company and she confirmed she has been credited in full. We certainly do apologize for any frustration this matter may have been for our customer. We appreciate the Revdex.com and the customer for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a refund Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues The customer declined this assistance and requested a refund, which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** *** The comments in the response are once again simply not trueI am an engineer with degrees in electronic engineering and also in computer sciencesI headed up those areas for one of Dell's largest customers - *** ***I assure you the jobs I do require integrityThe response is simply not trueI challenge Dell to s show any written documentation form me saying I wanted to change my order. I will be happy to send along copies of emails and copies of Dell pages showing two different agreed orders from Dell at a price agreeable to meNone of those two orders were differentI never asked for any change. Since the people at Dell - India have not been truthful I insistent that Dell communicate via email so we have a written recordDell has my email addressAll they have to do it to simply provide the computer they committed to deliver at the agreed priceMy experience is that the people at Dell India have been dishonestThere are pages of complaints about them on the internet accessible by sampling Googling Dell Complaints. I ordered a computerI would be happy to receive the computer I originally ordered for the price Dell had committed to deliver it to me forI never changed that orderDell for some unexplained reason kept slipping the delivery and would not explain whyDell for some explained reason canceled the orderA Dell India salesman *** - the person who had on his own without approval from me - and I spokeHe put together a duplicate of the original order and asked if I would be willing to pay about $moreI agreed to it*** took my credit card number over the phoneMy credit card was charged for the computerI saw the chargeI have a letter from Chase saying that Dell had run the charge against my computerI can provide it if anyone doubts meBecause of the prior mess *** put my computer on a day rushI received a confirmation of that order and I made copies of the Dell page showing the confirmed order for the 2nd computer and the 1st computerAfter days I logged into Dell to find out my computer order had been canceledI contacted Chase BankThey told me Dell had submitted a refund to them for that 2nd computer orderI emailed ***He emailed me back that he could understand why my order had been canceledHe said he had worked it with his supervisor and had his supervisor's approval to expedient that orderHe said he would look into it and would email me backI have copies of the email that I can sent to anyone*** never provided the email with information about why his computer order for me was canceledHe all of a sudden became silent.12. Meanwhile *** from Dell India who is mentioned in this Revdex.com complaint contacted meI could not help but sense that he was the person that had canceled ***'s orderHe offered me a computer like the prior twoHowever, it was $or about 40% more expensive than the prior two ordersI objected and asked him to send me a copy of his proposalI have an email showing his $more expensive cost for the same computer.Anything said by anyone else at Dell India is an outright lieI would be very happy to provide copies of all the emails and communications referred to aboveIf Dell India can provide documentation showing anything else - send it alongIf not it is clear that some people at Dell India are not honest and trustworthyPerhaps we in America and in companies like *** *** have a different understanding of what it means to be honest and to show integrity in business deals than Dell IndiaI am very happy to provide copies of documentation that substantiates everything I have stated - everything All Dell India has to do it to provide the computer in my original order at the original price or provide the computer in ***'s order at that priceSince Dell India has been so dishonest I would like to see the detailed configuration that shows that what they propose is identical to either of those two prior ordersOnce again I have degrees in electronic engineering and in computer sciencesI do understand computer configurations. I insist that anyone from Dell that proposes to replicate my orders do it via written documentation - emailsThey have my email address. Or they can communicate how they will deliver either of the two computers they previously committed to deliver at the previously agreed price
Complaint: ***
I am rejecting this response because:The "gift card" was not ever receivedAccording to the stipulations to open up a Dell Preferred Account to finance the computer, software, and optical drive, I was promised three things: 20% rewards cash which was suppose to have been sent to me in form of email, 10% off optical drive (which I never received) and months interest-free financingI cannot provide an updated address because for the millionth time I AM DEPLOYED TO A REMOTE LOCATION because I am an active duty service memberOh and by the way, I never received my 10% military compensation of purchase which was promised to meI was forced to open an IDME account by Dell utilizing my government email address as proof of service, making me a potential target and still didn't receive my discount. The software that I purchased is not compatible with the country I am located in, therefore cannot be downloaded on to my computerREFUND DESIRED! If I would have received the products...or let's say this: If I had had my order placed when I original placed my order, none of this would have been an issueI placed the original order in MAY and deployed July.Make this ridiculous month complaint RIGHTEmail me the 20% cash-back as promised in the original stipulation to open the credit accountREFUND me for the optical drive, never receivedRefund me for the software that is completely useless to meIn turn I should pay for the laptop reflecting the 10% military discount and receive the 20% cash-rewards in form of email so that I can receive itIf that's not doable, just include the 20% cash rewards as a payment to the Dell Preferred Account
Regards,
*** ***
Today’s Date: 05/09/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** worked very hard and diligently to resolve the issue and has represented Dell positively throughout this ordeal It is unfortunate that I had to experience such poor service in order to receive attention to my issue, although I give *** an immense amount of credit and I will continue to be a Dell customer.I truly wish Dell would provide better training to the personnel that encounter customers first The experience I had with these individuals was truly unacceptable
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Everything that Dell says here is untrueI never received the gift card for this orderI DID have a separate order that I received a gift card for, and that is what they are referring toBut you cannot give the customer gift card some of the time when you promise it, and not give it other timesAnother falsehood is when they say I let that other gift card expireIn fact I used that gift cardSo once again they speak untrulyI do not want to be cheated by DellIt would be easier for them to stop cheating me than it is to cheat meThis is also not the first time they have cheated me on gift cardAnd from looking online I see that they do this to other customers oftenJust google it to see for yourselfDell is breach of contract and should be held responsible for their fraudulent business practices
Regards,
*** ***
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customerIf the customer is ready to troubleshoot the system as required by his hardware warranty he is welcome to contact the assigned representative back or our frontline tech support at ###-###-####We do suggest the customer review the terms and condition of his warrantyWe have included the link for the customer to review the hardware warranty terms and conditions*** The customer may locate all the information about Dells return period online at: ***
Please have the customer contact the investigator directly by email at ***@Dell.comSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr*** and explained, per the terms and
conditions for gift cards, the gift cards could not be reissued, however; as a onetime goodwill gesture, *** offered Mr*** a credit when he places his next orderMr*** accepted and *** remains available to assist and may be contacted via email at ***@Dell.com. We regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered the customer a refund as an exchange for a different model is not possible with refurbished equipment. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you very much for working with Dell in resolving this issueI really appreciate itAlso thanks for *** at Dell Advanced Resolution center for promptly and professionally handling my caseI wish the regular Dell customer service team could provide the same high quality services
Regards,
*** ***
Today’s Date: 12/08/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** ***, to address the contents of their correspondenceThe customer states
order concernsAt this time the agent has confirmed with the customer the unit was received and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I'm not necessarily rejecting the response, but I did want to respond. I'm going to accept the response pending verifying the amount is credited to my DFS account. I have days to respond, and wasn't sure if this would post in that time and I didn't want my complaint to be marked as closed while I was waiting for verification
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative ***, authorized a return for a full refundThe representative follow up with confirmation of the credit memo informationSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell policies regarding Return Authorizations for orders which are outside of Dell’s thirty (30) day Return PolicyWe regret any dissatisfaction she may have
experienced and appreciate the feedback providedSince the date of the submission, a Dell representative contacted Ms*** and is assisting with returns for the unwanted laptop computer and a docking stationThe restocking fee will not be applied to the docking station which shipped after the computer however, as the computer invoiced during September and is functioning as it was designed, the restocking fee will apply to the return of the computerOur representative will remain engaged until the refunds have posted to Ms*** account and we ask that she contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Today’s Date: 07/22/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their
correspondenceWe thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customer. Thank you for providing a copy of the submission.
The representative *** explained that after the it was found that the cards were redeemed on orders (***). Dell considers this matter closed
Sincerely,
Advanced Resolution Group
INC# ***
Dell Inc
Complaint: ***
I am rejecting this response because:I would like the warranty on the computer extended another year. This computer has not worked at all since I received it in May and I do no trust it will continue to work for very longThe warranty should start the day I received a working computerIt doesn't make sense to start the warranty in May when they shipped me a defective computer and took months to fixThe warranty is almost over and I haven't even used the computerI am requesting Dell extend the warranty another year
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative has been in contact with her and advised her the orders have been cancelled and the system is no longer availableAssistance was offered in placing an
alternate order, however; she declinedA credit was dispatched for the associated order and our records indicate it has been applied to the original form of paymentWe regret any dissatisfaction which may have been experienced and appreciate the feedback provided. Sincerely, Advanced Resolution Group Incident ID: ***Dell, Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been instrumental in assisting the customer with finalizing the return and crediting process for the Samsung TV. The customer informed *** she has disputed the charge with her credit card company and she confirmed she has been credited in full. We certainly do apologize for any frustration this matter may have been for our customer. We appreciate the Revdex.com and the customer for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and wants a refund Dell has a thirty (30) day Return Period and, as the order invoiced during 2015, a refund would not be an option Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and assist in resolving the technical issues The customer declined this assistance and requested a refund, which was denied We remain available to assist the customer under the terms and conditions of Dell’s Limited Hardware Warranty As Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this case Our agent remains available, should the customer wish to discuss this matter further; however no change will be made to the offered resolution.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** *** The comments in the response are once again simply not trueI am an engineer with degrees in electronic engineering and also in computer sciencesI headed up those areas for one of Dell's largest customers - *** ***I assure you the jobs I do require integrityThe response is simply not trueI challenge Dell to s show any written documentation form me saying I wanted to change my order. I will be happy to send along copies of emails and copies of Dell pages showing two different agreed orders from Dell at a price agreeable to meNone of those two orders were differentI never asked for any change. Since the people at Dell - India have not been truthful I insistent that Dell communicate via email so we have a written recordDell has my email addressAll they have to do it to simply provide the computer they committed to deliver at the agreed priceMy experience is that the people at Dell India have been dishonestThere are pages of complaints about them on the internet accessible by sampling Googling Dell Complaints. I ordered a computerI would be happy to receive the computer I originally ordered for the price Dell had committed to deliver it to me forI never changed that orderDell for some unexplained reason kept slipping the delivery and would not explain whyDell for some explained reason canceled the orderA Dell India salesman *** - the person who had on his own without approval from me - and I spokeHe put together a duplicate of the original order and asked if I would be willing to pay about $moreI agreed to it*** took my credit card number over the phoneMy credit card was charged for the computerI saw the chargeI have a letter from Chase saying that Dell had run the charge against my computerI can provide it if anyone doubts meBecause of the prior mess *** put my computer on a day rushI received a confirmation of that order and I made copies of the Dell page showing the confirmed order for the 2nd computer and the 1st computerAfter days I logged into Dell to find out my computer order had been canceledI contacted Chase BankThey told me Dell had submitted a refund to them for that 2nd computer orderI emailed ***He emailed me back that he could understand why my order had been canceledHe said he had worked it with his supervisor and had his supervisor's approval to expedient that orderHe said he would look into it and would email me backI have copies of the email that I can sent to anyone*** never provided the email with information about why his computer order for me was canceledHe all of a sudden became silent.12. Meanwhile *** from Dell India who is mentioned in this Revdex.com complaint contacted meI could not help but sense that he was the person that had canceled ***'s orderHe offered me a computer like the prior twoHowever, it was $or about 40% more expensive than the prior two ordersI objected and asked him to send me a copy of his proposalI have an email showing his $more expensive cost for the same computer.Anything said by anyone else at Dell India is an outright lieI would be very happy to provide copies of all the emails and communications referred to aboveIf Dell India can provide documentation showing anything else - send it alongIf not it is clear that some people at Dell India are not honest and trustworthyPerhaps we in America and in companies like *** *** have a different understanding of what it means to be honest and to show integrity in business deals than Dell IndiaI am very happy to provide copies of documentation that substantiates everything I have stated - everything All Dell India has to do it to provide the computer in my original order at the original price or provide the computer in ***'s order at that priceSince Dell India has been so dishonest I would like to see the detailed configuration that shows that what they propose is identical to either of those two prior ordersOnce again I have degrees in electronic engineering and in computer sciencesI do understand computer configurations. I insist that anyone from Dell that proposes to replicate my orders do it via written documentation - emailsThey have my email address. Or they can communicate how they will deliver either of the two computers they previously committed to deliver at the previously agreed price
Complaint: ***
I am rejecting this response because:The "gift card" was not ever receivedAccording to the stipulations to open up a Dell Preferred Account to finance the computer, software, and optical drive, I was promised three things: 20% rewards cash which was suppose to have been sent to me in form of email, 10% off optical drive (which I never received) and months interest-free financingI cannot provide an updated address because for the millionth time I AM DEPLOYED TO A REMOTE LOCATION because I am an active duty service memberOh and by the way, I never received my 10% military compensation of purchase which was promised to meI was forced to open an IDME account by Dell utilizing my government email address as proof of service, making me a potential target and still didn't receive my discount. The software that I purchased is not compatible with the country I am located in, therefore cannot be downloaded on to my computerREFUND DESIRED! If I would have received the products...or let's say this: If I had had my order placed when I original placed my order, none of this would have been an issueI placed the original order in MAY and deployed July.Make this ridiculous month complaint RIGHTEmail me the 20% cash-back as promised in the original stipulation to open the credit accountREFUND me for the optical drive, never receivedRefund me for the software that is completely useless to meIn turn I should pay for the laptop reflecting the 10% military discount and receive the 20% cash-rewards in form of email so that I can receive itIf that's not doable, just include the 20% cash rewards as a payment to the Dell Preferred Account
Regards,
*** ***
Today’s Date: 05/09/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceWe
thank the customer for their time and patience during this processThe customer may also contact the representative at *** . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
*** worked very hard and diligently to resolve the issue and has represented Dell positively throughout this ordeal It is unfortunate that I had to experience such poor service in order to receive attention to my issue, although I give *** an immense amount of credit and I will continue to be a Dell customer.I truly wish Dell would provide better training to the personnel that encounter customers first The experience I had with these individuals was truly unacceptable
Regards,
*** ***
Complaint: ***
I am rejecting this response because:Everything that Dell says here is untrueI never received the gift card for this orderI DID have a separate order that I received a gift card for, and that is what they are referring toBut you cannot give the customer gift card some of the time when you promise it, and not give it other timesAnother falsehood is when they say I let that other gift card expireIn fact I used that gift cardSo once again they speak untrulyI do not want to be cheated by DellIt would be easier for them to stop cheating me than it is to cheat meThis is also not the first time they have cheated me on gift cardAnd from looking online I see that they do this to other customers oftenJust google it to see for yourselfDell is breach of contract and should be held responsible for their fraudulent business practices
Regards,
*** ***
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to reach the customerIf the customer is ready to troubleshoot the system as required by his hardware warranty he is welcome to contact the assigned representative back or our frontline tech support at ###-###-####We do suggest the customer review the terms and condition of his warrantyWe have included the link for the customer to review the hardware warranty terms and conditions*** The customer may locate all the information about Dells return period online at: ***
Please have the customer contact the investigator directly by email at ***@Dell.comSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Complaint: ***
I am rejecting this response because:There are still pressure marks on the lower right hand of the screen
Regards,*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr*** and explained, per the terms and
conditions for gift cards, the gift cards could not be reissued, however; as a onetime goodwill gesture, *** offered Mr*** a credit when he places his next orderMr*** accepted and *** remains available to assist and may be contacted via email at ***@Dell.com. We regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered the customer a refund as an exchange for a different model is not possible with refurbished equipment. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.Thank you very much for working with Dell in resolving this issueI really appreciate itAlso thanks for *** at Dell Advanced Resolution center for promptly and professionally handling my caseI wish the regular Dell customer service team could provide the same high quality services
Regards,
*** ***