Complaint: ***
I am rejecting this response because:The "gift card" was not ever receivedAccording to the stipulations to open up a Dell Preferred Account to finance the computer, software, and optical drive, I was promised three things: 20% rewards cash which was suppose to have been sent to me in form of email, 10% off optical drive (which I never received) and months interest-free financingI cannot provide an updated address because for the millionth time I AM DEPLOYED TO A REMOTE LOCATION because I am an active duty service memberOh and by the way, I never received my 10% military compensation of purchase which was promised to meI was forced to open an IDME account by Dell utilizing my government email address as proof of service, making me a potential target and still didn't receive my discount. The software that I purchased is not compatible with the country I am located in, therefore cannot be downloaded on to my computerREFUND DESIRED! If I would have received the products...or let's say this: If I had had my order placed when I original placed my order, none of this would have been an issueI placed the original order in MAY and deployed July.Make this ridiculous month complaint RIGHTEmail me the 20% cash-back as promised in the original stipulation to open the credit accountREFUND me for the optical drive, never receivedRefund me for the software that is completely useless to meIn turn I should pay for the laptop reflecting the 10% military discount and receive the 20% cash-rewards in form of email so that I can receive itIf that's not doable, just include the 20% cash rewards as a payment to the Dell Preferred Account
Regards,
*** ***
Dell representative, ***, contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at ***_***@Dell.com
Complaint: ***
I am rejecting this response because: brand new motherboard should function longer than months.I would like Dell to address this issue
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received her computer back from the repair depot and it is working fine. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has authorized the return of the XPS Desktop computer for a full refund to the customer’s Visa Card. We certainly do apologize for any inconvenience or frustration this matter may have caused the customer. We would also like to thank Mr*** for buying Dell. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission. Mr*** expressed dissatisfaction with Dell service and support and wants support for a memory module based on the serial number for the part. We regret any miscommunication which may have occurred and appreciate the feedback. Dell does not provide support based on part or serial numbers. Support dispatches can only be processed under a Dell customer account which includes an order number for the part or for a computer. Dell representatives would be unable to provide any support without customer information as our tools would require such information to initiate any form of support. Should Mr*** provide Dell customer account information, with which a Dell representative could utilize Dell support tools, we would be happy to look into this matter for himAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach Mr***Our representative remains available to discuss this matter however there will be no change in this response.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback When Dell issues a promotional gift card, it is assigned an expiration date which cannot be changed or extended, and the gift card cannot be replaced in the event the customer cancels or returns the order, per the terms of the gift card promotion Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide clarification regarding the promotion We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell policies regarding Return Authorizations for orders which are outside of Dell’s thirty (30) day Return PolicyWe regret any dissatisfaction she may have
experienced and appreciate the feedback providedSince the date of the submission, a Dell representative contacted Ms*** and is assisting with returns for the unwanted laptop computer and a docking stationThe restocking fee will not be applied to the docking station which shipped after the computer however, as the computer invoiced during September and is functioning as it was designed, the restocking fee will apply to the return of the computerOur representative will remain engaged until the refunds have posted to Ms*** account and we ask that she contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because Dell has not provided an explanation for the factual inaccuracies in their last email, which I highlighted in my last emailNot only that, the fact that the Dell representative alleged there was a software error while at the same time proposing a replacement motherboard as a solution suggests it is not reasonable for me to believe that Dell know how to fix the hardware defects in the computer - particularly given they have repeatedly failed to fix this issue.In their most recent response Dell state that I did not make use of the day return periodThis is a further factual inaccuracyI did make use of that day return period but the replacement computer I was given was also defectiveDell have abused their warranty to avoid their obligations by providing defective goods in replacementI highlighted and gave an opportunity for rectification of that replacement immediately on receipt but Dell further failed to remedy those defects.Dell have abused my weaker position as a consumer by repeatedly providing defective goods knowing I have limited ability to enforce my rightsThey have compounded that by repeatedly misstating the facts in the Revdex.com correspondenceAnyone can see that they have broken the contract I made with them, as well as the reasonable expectations of any consumer
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants an exchange computer or a refundWe regret any miscommunication which may have occurred and appreciate the feedbackDell’s Repair
Depot support usually provides service and a return to the customer within 5-business days, provided parts are in stockDell has a thirty (30) day return period and, as the order invoiced during August, 2017, a return for a refund would not be an optionSince the date of the submission, a Dell representative, ***, contacted Ms*** to discuss her concernsShe requested an exchange or a refund which *** deniedMs*** was provided the option to resolve the technical issue under the terms of Dell’s Limited Hardware Warranty*** offered to set up a service dispatch to send her computer to Dell’s Repair Depot to run diagnostics, perform necessary parts replacement, and test the computer prior to returning it to herMs*** declined the assistanceWe remain available to assist her under the terms of the warranty and ask that she contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records indicate the system has been returned and the credit applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID:
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that it was delivered on January 11th, under FedEx Tracking # ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience Our representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the credit for order# *** has been posted to the original form of
paymentOur representative followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
After attempts to contact with no success our representative closed this case as a no contactA replacement gift card was ordered but our representative is unable to confirm whether or not it was receivedThis case is closed but our representative remains available and may be reached at
***@Dell.com
Complaint: ***
I am rejecting this response because: I am not requesting any refund since I did not pay for the printer; the printer was sent to me because of informationI want Dell to make proper arrangements to have the printer returned to themI was approached by two (2) UPS personnel who had the incorrect description of the merchandise on the labels that were presented to me; I informed Ms*** and Ms*** of the discrepancyAll Dell's documents relating to the printer in question list it as "COLOR MULTIFUNCTION PRINTER E525w" but, the labels that were sent to me lists the merchandise to be returned as "DELL INK OR TONER"I do not want to return the Printer with the wrong label since, I am afraid that Dell's records may still show that I did not return the Printer Copy of the labels were forwarded to Ms***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the
matterPlease note that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently attempted to contact the customer regarding this matterWe regret any
dissatisfaction the customer may have experienced and appreciate the feedback providedDell reserves the right to cancel or change orders based on availability or price discrepancies as cited in the following disclaimer located on each web page: “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsSystems offered on the Outlet site are limited in quantity and it was explained that system and price are no longer availableWe ask that the customer contact the representative at ***@Dell.com for further assistance in this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr*** and explained, per the terms and
conditions for gift cards, the gift cards could not be reissued, however; as a onetime goodwill gesture, *** offered Mr*** a credit when he places his next orderMr*** accepted and *** remains available to assist and may be contacted via email at ***@Dell.com. We regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Thank you for providing a copy of the customers’ submission. Dell representative, ***, is attempting to reach the customer by phone and email, however to date have not been able to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***@Dell.com
Complaint: ***
I am rejecting this response because:The "gift card" was not ever receivedAccording to the stipulations to open up a Dell Preferred Account to finance the computer, software, and optical drive, I was promised three things: 20% rewards cash which was suppose to have been sent to me in form of email, 10% off optical drive (which I never received) and months interest-free financingI cannot provide an updated address because for the millionth time I AM DEPLOYED TO A REMOTE LOCATION because I am an active duty service memberOh and by the way, I never received my 10% military compensation of purchase which was promised to meI was forced to open an IDME account by Dell utilizing my government email address as proof of service, making me a potential target and still didn't receive my discount. The software that I purchased is not compatible with the country I am located in, therefore cannot be downloaded on to my computerREFUND DESIRED! If I would have received the products...or let's say this: If I had had my order placed when I original placed my order, none of this would have been an issueI placed the original order in MAY and deployed July.Make this ridiculous month complaint RIGHTEmail me the 20% cash-back as promised in the original stipulation to open the credit accountREFUND me for the optical drive, never receivedRefund me for the software that is completely useless to meIn turn I should pay for the laptop reflecting the 10% military discount and receive the 20% cash-rewards in form of email so that I can receive itIf that's not doable, just include the 20% cash rewards as a payment to the Dell Preferred Account
Regards,
*** ***
Dell representative, ***, contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at ***_***@Dell.com
Complaint: ***
I am rejecting this response because: brand new motherboard should function longer than months.I would like Dell to address this issue
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received her computer back from the repair depot and it is working fine. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has authorized the return of the XPS Desktop computer for a full refund to the customer’s Visa Card. We certainly do apologize for any inconvenience or frustration this matter may have caused the customer. We would also like to thank Mr*** for buying Dell. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission. Mr*** expressed dissatisfaction with Dell service and support and wants support for a memory module based on the serial number for the part. We regret any miscommunication which may have occurred and appreciate the feedback. Dell does not provide support based on part or serial numbers. Support dispatches can only be processed under a Dell customer account which includes an order number for the part or for a computer. Dell representatives would be unable to provide any support without customer information as our tools would require such information to initiate any form of support. Should Mr*** provide Dell customer account information, with which a Dell representative could utilize Dell support tools, we would be happy to look into this matter for himAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach Mr***Our representative remains available to discuss this matter however there will be no change in this response.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear RevDex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a promotional gift card We regret any miscommunication which may have occurred and appreciate the feedback When Dell issues a promotional gift card, it is assigned an expiration date which cannot be changed or extended, and the gift card cannot be replaced in the event the customer cancels or returns the order, per the terms of the gift card promotion Since the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide clarification regarding the promotion We ask that the customer contact our representative at *** should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell policies regarding Return Authorizations for orders which are outside of Dell’s thirty (30) day Return PolicyWe regret any dissatisfaction she may have
experienced and appreciate the feedback providedSince the date of the submission, a Dell representative contacted Ms*** and is assisting with returns for the unwanted laptop computer and a docking stationThe restocking fee will not be applied to the docking station which shipped after the computer however, as the computer invoiced during September and is functioning as it was designed, the restocking fee will apply to the return of the computerOur representative will remain engaged until the refunds have posted to Ms*** account and we ask that she contact our representative should there be any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because Dell has not provided an explanation for the factual inaccuracies in their last email, which I highlighted in my last emailNot only that, the fact that the Dell representative alleged there was a software error while at the same time proposing a replacement motherboard as a solution suggests it is not reasonable for me to believe that Dell know how to fix the hardware defects in the computer - particularly given they have repeatedly failed to fix this issue.In their most recent response Dell state that I did not make use of the day return periodThis is a further factual inaccuracyI did make use of that day return period but the replacement computer I was given was also defectiveDell have abused their warranty to avoid their obligations by providing defective goods in replacementI highlighted and gave an opportunity for rectification of that replacement immediately on receipt but Dell further failed to remedy those defects.Dell have abused my weaker position as a consumer by repeatedly providing defective goods knowing I have limited ability to enforce my rightsThey have compounded that by repeatedly misstating the facts in the Revdex.com correspondenceAnyone can see that they have broken the contract I made with them, as well as the reasonable expectations of any consumer
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants an exchange computer or a refundWe regret any miscommunication which may have occurred and appreciate the feedbackDell’s Repair
Depot support usually provides service and a return to the customer within 5-business days, provided parts are in stockDell has a thirty (30) day return period and, as the order invoiced during August, 2017, a return for a refund would not be an optionSince the date of the submission, a Dell representative, ***, contacted Ms*** to discuss her concernsShe requested an exchange or a refund which *** deniedMs*** was provided the option to resolve the technical issue under the terms of Dell’s Limited Hardware Warranty*** offered to set up a service dispatch to send her computer to Dell’s Repair Depot to run diagnostics, perform necessary parts replacement, and test the computer prior to returning it to herMs*** declined the assistanceWe remain available to assist her under the terms of the warranty and ask that she contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and our records indicate the system has been returned and the credit applied to the original form of paymentWe regret any
dissatisfaction which may have been experienced and appreciate the feedback provided
Sincerely,
Advanced Resolution Group
Incident ID:
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that it was delivered on January 11th, under FedEx Tracking # ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience Our representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the credit for order# *** has been posted to the original form of
paymentOur representative followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
After attempts to contact with no success our representative closed this case as a no contactA replacement gift card was ordered but our representative is unable to confirm whether or not it was receivedThis case is closed but our representative remains available and may be reached at
***@Dell.com
Complaint: ***
I am rejecting this response because: I am not requesting any refund since I did not pay for the printer; the printer was sent to me because of informationI want Dell to make proper arrangements to have the printer returned to themI was approached by two (2) UPS personnel who had the incorrect description of the merchandise on the labels that were presented to me; I informed Ms*** and Ms*** of the discrepancyAll Dell's documents relating to the printer in question list it as "COLOR MULTIFUNCTION PRINTER E525w" but, the labels that were sent to me lists the merchandise to be returned as "DELL INK OR TONER"I do not want to return the Printer with the wrong label since, I am afraid that Dell's records may still show that I did not return the Printer Copy of the labels were forwarded to Ms***
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve the
matterPlease note that the credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionA Dell representative *** recently attempted to contact the customer regarding this matterWe regret any
dissatisfaction the customer may have experienced and appreciate the feedback providedDell reserves the right to cancel or change orders based on availability or price discrepancies as cited in the following disclaimer located on each web page: “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsSystems offered on the Outlet site are limited in quantity and it was explained that system and price are no longer availableWe ask that the customer contact the representative at ***@Dell.com for further assistance in this matterSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr*** and explained, per the terms and
conditions for gift cards, the gift cards could not be reissued, however; as a onetime goodwill gesture, *** offered Mr*** a credit when he places his next orderMr*** accepted and *** remains available to assist and may be contacted via email at ***@Dell.com. We regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Thank you for providing a copy of the customers’ submission. Dell representative, ***, is attempting to reach the customer by phone and email, however to date have not been able to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***@Dell.com