Resolver, ***, is continuing to work with the gift card department to resolve this matterOur representative recently attempted to reach the customer; however, has not been able to further discuss this matterShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer serviced at the Dell repair depot and it has been returned. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that it was delivered on January 11th, under FedEx Tracking # ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience Our representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Please note that our representative made multiple attempts to reach the customer; however, has not been able to discuss the contents of their correspondenceWe regret any
dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case the customer has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for promotional gift cards We regret any miscommunication which may have occurred and appreciate the feedback
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer has since reported that the gift cards have been received The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID*
***
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; *** has authorized the complete return and full refund to the customer in order to resolve the customer’s technical issues, and also in the interest of customer satisfaction. The customer has since received a full refund. Ms*** has ***’s contact information and we invite the customer to contact our representative if they should need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problems and explained it was due to the verification processThe representative worked with the internal departments to have the funds returned to the creditThe representative confirmed with the customer credit has posted and will reflect on the next billing statementWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** is attempting to contact the customer in regards to her rebuttalA return for credit is not an option since the customer did not purchase directly from Dell but from a retailerThe representative remains available to assist the customerWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dell representative, ***, contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at ***_***@Dell.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and reluctantly accept this resolutionI spoke with a secondary representative from the resolutions department from the credit card company and they explained that many companies who are too lazy to issue refunds often consider provisional credits to have covered the matter
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Not expected from multinational company not to honor the priceWe see even small stores honor tag price
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent on-line order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Recently a promotion for two monitors and a monitor stand for $was erroneously listed on the Dell site for $ Dell recognized this pricing error and corrected it Any unfulfilled orders were cancelled and notice was sent to customers Since the date of this submission, a Dell representative contacted the customer who requested that the monitors and the stand be sold to him at the erroneous price of $which our representative denied Dell will not be offering any concessions for this issue and we ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and explained the records reflex credit posted on 10/2/Please have the customer contact the representative by email at *** @Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:Dell's strategy is a modified bait and switch scheme. Dell offered a gift certificate for you to buy a product that they are trying to dump. Then when you are ready to use the gift certificate, Dell would deter you from using the certificate if they can't make money off you. In my case, I was given different answers (documented via chat transcripts) regarding the availability of the laptop battery I wanted. First, I was told that the battery is available, but after learning that I am using a gift certificate (with value = cost of the battery), I did not hear back from the sales staff who was supposed to give me the part number to buy it. Then, later I was told that Dell has the part but only refurbished. Of course, with the delays caused by DELL's response, my gift certificate expired. After that I was told that Dell does not have the battery of the laptop they were selling and Dell is simply insisting on the terms of the gift certificate (I wonder how many people suffered the same fate). I feel swinDELLed in doing business with Dell
Complaint: ***
I am rejecting this response because: the rep I spoke with refused to discuss any other methods to fixing/replacing and refused to research the issue to see if anyone else is having the issueA quick google search for Dell XPS black screen issue will show a great amount of people with this issue that Dell is just decided to do nothing aboutThere are serval people that purchased through Costco for instance where Dell refused to help and Costco replaced the PC for their customers because they recognize the poor service Dell is providing for this modelI have always been a fan of Dell and their products because they made great quality products and had great serviceIn regards to this PC and the customer service for this PCI do not think I have to state my feelings on this matterI think it is quite clear
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the replacement order# *** was delivered on June 22, under FedEx
Tracking# ***Our representative followed up with Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms of Price Match Guarantee
***
As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit for order# *** and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Hello first I thank you for your determination to help me fix the situation of the PC, but I'll say the following:the Dell technician was presentThe change the parts the motherboard and the screen.The screen was not repaired the tactile does not work,I do not know if the motherboard was bigger, it was left open,And also the box is scratched, the technician knows.And sadly my new sofa, where the technician work it some scratched,I'll let you know, I'll send the photos to you, please I wait for your help.regards.*** * ***
Resolver, ***, is continuing to work with the gift card department to resolve this matterOur representative recently attempted to reach the customer; however, has not been able to further discuss this matterShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has had the customer’s computer serviced at the Dell repair depot and it has been returned. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsIn the interest of customer satisfaction, our representative processed a replacement unitOur
records show that it was delivered on January 11th, under FedEx Tracking # ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell Experience Our representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedbackDell
makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Since the date of the submission, a Dell representative contacted the customer to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Please note that our representative made multiple attempts to reach the customer; however, has not been able to discuss the contents of their correspondenceWe regret any
dissatisfaction they may have experienced and appreciate the feedback provided regarding their Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case the customer has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for promotional gift cards We regret any miscommunication which may have occurred and appreciate the feedback
Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer has since reported that the gift cards have been received The customer may contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID*
***
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; *** has authorized the complete return and full refund to the customer in order to resolve the customer’s technical issues, and also in the interest of customer satisfaction. The customer has since received a full refund. Ms*** has ***’s contact information and we invite the customer to contact our representative if they should need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
Since the date of our last response, a Dell representative, ***, made multiple attempts by telephone and e-mail to contact the customer to discuss their concerns and, to date, there has been no response to the messages left by the representative. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, contacted the customer apologized for the problems and explained it was due to the verification processThe representative worked with the internal departments to have the funds returned to the creditThe representative confirmed with the customer credit has posted and will reflect on the next billing statementWe remain available to assist the customer if needed and we ask that he contact the representative by email at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** is attempting to contact the customer in regards to her rebuttalA return for credit is not an option since the customer did not purchase directly from Dell but from a retailerThe representative remains available to assist the customerWe request the customer contact the representative by email at ***@Dell.com Sincerely Advanced Resolution Group Incident *** Dell Inc
Dell representative, ***, contacted the customer and is working on a reasonable resolutionThe representative can be reached directly by email at ***_***@Dell.com
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and reluctantly accept this resolutionI spoke with a secondary representative from the resolutions department from the credit card company and they explained that many companies who are too lazy to issue refunds often consider provisional credits to have covered the matter
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Not expected from multinational company not to honor the priceWe see even small stores honor tag price
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent on-line order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site as we fully understand the bad experience it can cause Dell customers, and Dell Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors Recently a promotion for two monitors and a monitor stand for $was erroneously listed on the Dell site for $ Dell recognized this pricing error and corrected it Any unfulfilled orders were cancelled and notice was sent to customers Since the date of this submission, a Dell representative contacted the customer who requested that the monitors and the stand be sold to him at the erroneous price of $which our representative denied Dell will not be offering any concessions for this issue and we ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and explained the records reflex credit posted on 10/2/Please have the customer contact the representative by email at *** @Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Complaint: ***
I am rejecting this response because:Dell's strategy is a modified bait and switch scheme. Dell offered a gift certificate for you to buy a product that they are trying to dump. Then when you are ready to use the gift certificate, Dell would deter you from using the certificate if they can't make money off you. In my case, I was given different answers (documented via chat transcripts) regarding the availability of the laptop battery I wanted. First, I was told that the battery is available, but after learning that I am using a gift certificate (with value = cost of the battery), I did not hear back from the sales staff who was supposed to give me the part number to buy it. Then, later I was told that Dell has the part but only refurbished. Of course, with the delays caused by DELL's response, my gift certificate expired. After that I was told that Dell does not have the battery of the laptop they were selling and Dell is simply insisting on the terms of the gift certificate (I wonder how many people suffered the same fate). I feel swinDELLed in doing business with Dell
Complaint: ***
I am rejecting this response because: the rep I spoke with refused to discuss any other methods to fixing/replacing and refused to research the issue to see if anyone else is having the issueA quick google search for Dell XPS black screen issue will show a great amount of people with this issue that Dell is just decided to do nothing aboutThere are serval people that purchased through Costco for instance where Dell refused to help and Costco replaced the PC for their customers because they recognize the poor service Dell is providing for this modelI have always been a fan of Dell and their products because they made great quality products and had great serviceIn regards to this PC and the customer service for this PCI do not think I have to state my feelings on this matterI think it is quite clear
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the replacement order# *** was delivered on June 22, under FedEx
Tracking# ***Our representative followed up with Mr*** to confirm resolutionHis request for compensation was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.Sincerely,Executive Support TeamIncident ID: *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms of Price Match Guarantee
***
As a gesture of goodwill and in the interest of customer satisfaction, our representative processed a partial account credit for order# *** and followto confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Hello first I thank you for your determination to help me fix the situation of the PC, but I'll say the following:the Dell technician was presentThe change the parts the motherboard and the screen.The screen was not repaired the tactile does not work,I do not know if the motherboard was bigger, it was left open,And also the box is scratched, the technician knows.And sadly my new sofa, where the technician work it some scratched,I'll let you know, I'll send the photos to you, please I wait for your help.regards.*** * ***