Dear Revdex.com, Our records indicated Dell Representative *** is investigating further with the gift card teamOnce the investigation is completed the representative will follow upThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered the customer a refund as an exchange for a different model is not possible with refurbished equipment. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:Again, I have provided everything I was asked for, proof on purchase, serial number, model number, pictures of the damage, everything was provided I would like to know what information I did not provide that I was asked for.Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, offered, as a one-time good will gesture, onsite repair to replace the motherboard with the product key and Mr*** agreedOur records
indicate the service was completed on 9/2/and the onsite technician did not report any further issuesMr*** has not responded to subsequent contact attempts. We regret the dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative, ***, remains available and may be contacted at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Not expected from multinational company not to honor the priceWe see even small stores honor tag price
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative ***, authorized a return for a full refundThe representative follow up with confirmation of the credit memo informationSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative explained to her that the battery is considered a consumable item and as
part of standard Portable configuration, batteries carry a 1-year limited hardware warrantyOur records indicate the original order invoice date of July 20, 2012; furthermore, the limited hardware warranty on the system expired July 20, The representative provided costs associated with the battery and the hard drive; however, Ms*** elected not to pay for the partsThe representative also offered to have the system sent to depot for evaluation and yet again, Ms*** elected not to accept our offer of assistanceHer request for free parts or replacement system was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted at directly by e-mail at ***@Dell.com in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative explained that replacing the system at this time is not an optionThe representative will need to troubleshoot with the customer to determine next steps to a resolutionThe representative is waiting for the customer to confirm a time the customer will be at his systemOur representative may be contacted directly by e-mail at *** @DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Today’s Date: 02/09/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their
correspondence. At this time the agent is unable to reach the customer nor has the customer responded to the agent. We ask the customer to contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the credits have been applied back to the gift cards and our representative, ***, has notified Mr*** may be contacted via email at
***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed with the customer he has now received his order. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative informed her that the item in question is no longer availableAs a gesture
of goodwill and in the interest of customer satisfaction, our representative processed a coupon and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a credit for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***[email protected]. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Dell makes every effort to avoid errors on the Dell siteHowever; sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell
reserves the right to cancel orders arising from pricing or other errorsOur representative has contacted the customer to advise that the order, per Dell policy, could not be placed at the price they requested due to a pricing errorWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** ***. Customer expressed dissatisfaction with Dell service and support and wants product repairedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/WarrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on May 9, Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID*
***
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; *** has authorized the complete return and full refund to the customer in order to resolve the customer’s technical issues, and also in the interest of customer satisfaction. The customer has since received a full refund. Ms*** has ***’s contact information and we invite the customer to contact our representative if they should need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because: Dell has not offered any solution to the problemThey have basically told me "tough luck" by saying they cannot honor what was promised to me with my order, and will not let me return the orderThey told me they would take my feedback thoughNo solution whatsoeverThey told me again they'd let me know if they could do anything else, thus keeping me waiting again and hoping the problem will go away, as they've already done many times.
Regards,
*** ***
Today’s Date: 12/08/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** ***, to address the contents of their correspondenceThe customer states
order concernsAt this time the agent has confirmed with the customer the unit was received and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 01/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
At this time the agent has confirmed with the customer the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer was only charged for what she receivedThe representative explained about the customer being provided with a confirmationIn regards to the coupon that was issued as this is a goodwill gesture all terms and conditions do applyAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Our records indicated Dell Representative *** is investigating further with the gift card teamOnce the investigation is completed the representative will follow upThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has offered the customer a refund as an exchange for a different model is not possible with refurbished equipment. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:Again, I have provided everything I was asked for, proof on purchase, serial number, model number, pictures of the damage, everything was provided I would like to know what information I did not provide that I was asked for.Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, offered, as a one-time good will gesture, onsite repair to replace the motherboard with the product key and Mr*** agreedOur records
indicate the service was completed on 9/2/and the onsite technician did not report any further issuesMr*** has not responded to subsequent contact attempts. We regret the dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative, ***, remains available and may be contacted at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Not expected from multinational company not to honor the priceWe see even small stores honor tag price
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative ***, authorized a return for a full refundThe representative follow up with confirmation of the credit memo informationSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsThe representative explained to her that the battery is considered a consumable item and as
part of standard Portable configuration, batteries carry a 1-year limited hardware warrantyOur records indicate the original order invoice date of July 20, 2012; furthermore, the limited hardware warranty on the system expired July 20, The representative provided costs associated with the battery and the hard drive; however, Ms*** elected not to pay for the partsThe representative also offered to have the system sent to depot for evaluation and yet again, Ms*** elected not to accept our offer of assistanceHer request for free parts or replacement system was respectfully deniedWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted at directly by e-mail at ***@Dell.com in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative explained that replacing the system at this time is not an optionThe representative will need to troubleshoot with the customer to determine next steps to a resolutionThe representative is waiting for the customer to confirm a time the customer will be at his systemOur representative may be contacted directly by e-mail at *** @DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Today’s Date: 02/09/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their
correspondence. At this time the agent is unable to reach the customer nor has the customer responded to the agent. We ask the customer to contact the representative at ***@Dell.com should they still require assistance. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the credits have been applied back to the gift cards and our representative, ***, has notified Mr*** may be contacted via email at
***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed with the customer he has now received his order. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative informed her that the item in question is no longer availableAs a gesture
of goodwill and in the interest of customer satisfaction, our representative processed a coupon and followwith Ms*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed a credit for the customer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***[email protected]. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Dell makes every effort to avoid errors on the Dell siteHowever; sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell
reserves the right to cancel orders arising from pricing or other errorsOur representative has contacted the customer to advise that the order, per Dell policy, could not be placed at the price they requested due to a pricing errorWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** ***. Customer expressed dissatisfaction with Dell service and support and wants product repairedWe regret any dissatisfaction they may have
experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/WarrantyAs a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on May 9, Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID*
***
Dear Revdex.com, I am writing on behalf of Dell in response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell representative; *** has authorized the complete return and full refund to the customer in order to resolve the customer’s technical issues, and also in the interest of customer satisfaction. The customer has since received a full refund. Ms*** has ***’s contact information and we invite the customer to contact our representative if they should need any further assistance in this matter. Sincerely, Advanced Resolution Group Incident ID# *** Dell
Complaint: ***
I am rejecting this response because: Dell has not offered any solution to the problemThey have basically told me "tough luck" by saying they cannot honor what was promised to me with my order, and will not let me return the orderThey told me they would take my feedback thoughNo solution whatsoeverThey told me again they'd let me know if they could do anything else, thus keeping me waiting again and hoping the problem will go away, as they've already done many times.
Regards,
*** ***
Today’s Date: 12/08/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, Mr*** ***, to address the contents of their correspondenceThe customer states
order concernsAt this time the agent has confirmed with the customer the unit was received and the matter addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Today’s Date: 01/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
At this time the agent has confirmed with the customer the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer was only charged for what she receivedThe representative explained about the customer being provided with a confirmationIn regards to the coupon that was issued as this is a goodwill gesture all terms and conditions do applyAdvanced Resolution Group Incident *** Dell Inc