Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, offered, as a one-time good will gesture, onsite repair to replace the motherboard with the product key and Mr*** agreedOur records
indicate the service was completed on 9/2/and the onsite technician did not report any further issuesMr*** has not responded to subsequent contact attempts. We regret the dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative, ***, remains available and may be contacted at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of gift cards
***
Please note that in the interest of customer satisfaction, a consolidated gift card has been processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Thank you for providing a copy of the customers’ submission. Dell representative, ***, is attempting to reach the customer by phone and email, however to date have not been able to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***@Dell.com
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** **. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has discussed the sales process with the customer and has assisted him with putting a configuration together that will meet the customer’s needs. Mr** has placed and received the order. We certainly do apologize for any negative experience this matter may have caused our customerPlease have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:Dell has not been willing to provide any solution. But instead is involved in deceptive business practices to lure customers into making purchases. Nowhere does Dell notify customers that only one promotional gift card can be used per purchase prior to purchase or in any of its promotional materials. Nor is it it willing to offer any post purchase remedies. Furthermore, it is now claiming that the promotional gift cards are coupons rather than the conventional notion of "gift cards". This type of practice is the exact definition of misleading and intentionally deceptive business practice.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative explained that replacing the system at this time is not an optionThe representative will need to troubleshoot with the customer to determine next steps to a resolutionThe representative is waiting for the customer to confirm a time the customer will be at his systemOur representative may be contacted directly by e-mail at *** @DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received her computer back from the repair depot and it is working fine. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has authorized the return of the XPS Desktop computer for a full refund to the customer’s Visa Card. We certainly do apologize for any inconvenience or frustration this matter may have caused the customer. We would also like to thank Mr*** for buying Dell. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants an exchange computer or a refundWe regret any miscommunication which may have occurred and appreciate the feedbackDell’s Repair
Depot support usually provides service and a return to the customer within 5-business days, provided parts are in stockDell has a thirty (30) day return period and, as the order invoiced during August, 2017, a return for a refund would not be an optionSince the date of the submission, a Dell representative, ***, contacted Ms*** to discuss her concernsShe requested an exchange or a refund which *** deniedMs*** was provided the option to resolve the technical issue under the terms of Dell’s Limited Hardware Warranty*** offered to set up a service dispatch to send her computer to Dell’s Repair Depot to run diagnostics, perform necessary parts replacement, and test the computer prior to returning it to herMs*** declined the assistanceWe remain available to assist her under the terms of the warranty and ask that she contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at *** for any further assistance she may need regarding this matter
Revdex.com:
I will not buy at Dell again--but I did come to a settlement somewhat ---they wasted my time--for weeks and effort which angers me the most and they lied--that said the person assigned did the best he could to resolve-but after the runaround--and again sending and charging me for things I DID NOT ORDER
I have the response made by the business in reference to complaint ID ***, and find that this resolution is is doneNot happy, but not wanting to continue and demand a pound of flesh.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Please see the attached .pdf file. I f you have any questions please don't hesitate to ask. If you like I can always convert the document to another form
Regards,
*** ***
Today’s Date: 01/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
At this time the agent has confirmed with the customer the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer was only charged for what she receivedThe representative explained about the customer being provided with a confirmationIn regards to the coupon that was issued as this is a goodwill gesture all terms and conditions do applyAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:This response doesn’t solve the problemThe problem is thatDell has tried to diagnose my system multiple times, but each time they have failedto repair the computer successfullyI've been waiting over months to have areliable computerThe suggested resolution is not an actual resolution; it’s astatement that Dell will continue to do the exact same thing that has beenunsuccessful multiple timesI have already had onsite service, depot service,and many tests run on the system by online tech support, yet the problems withmy computer are persisting
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with communication and processing expectations for his Dell orderWhile we regret any dissatisfaction he may have experienced, Dell makes every effort to have sufficient
stock on hand to fulfill orders without having to notify customers of delays, however, on some occasions, an unforeseen delay may occur and Dell does not provide additional compensation for such a delaySince the date of the submission, a Dell representative contacted Mr*** and confirmed the order has been deliveredOur representative provided contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show the system is currently at the depot being reviewed by the engineersDell representative *** will maintain ownership of the account and will update the customer once repair has been completedSincerely, Advanced Resolution Group FID # *** Dell
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonableresolution. The representative can be reached directly by email at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative recently contacted Ms*** regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction,
our representative processed a Depot repairOur records show, the unit has been serviced at the Depot and delivered to Ms*** on February 8, under FedEx Tracking number ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, offered, as a one-time good will gesture, onsite repair to replace the motherboard with the product key and Mr*** agreedOur records
indicate the service was completed on 9/2/and the onsite technician did not report any further issuesMr*** has not responded to subsequent contact attempts. We regret the dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative, ***, remains available and may be contacted at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him of the terms and conditions of gift cards
***
Please note that in the interest of customer satisfaction, a consolidated gift card has been processedOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case.
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Thank you for providing a copy of the customers’ submission. Dell representative, ***, is attempting to reach the customer by phone and email, however to date have not been able to discuss the contents of their complaintWe remain available to assist. Please have the customer
contact the representative by email at ***@Dell.com
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** **. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has discussed the sales process with the customer and has assisted him with putting a configuration together that will meet the customer’s needs. Mr** has placed and received the order. We certainly do apologize for any negative experience this matter may have caused our customerPlease have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:Dell has not been willing to provide any solution. But instead is involved in deceptive business practices to lure customers into making purchases. Nowhere does Dell notify customers that only one promotional gift card can be used per purchase prior to purchase or in any of its promotional materials. Nor is it it willing to offer any post purchase remedies. Furthermore, it is now claiming that the promotional gift cards are coupons rather than the conventional notion of "gift cards". This type of practice is the exact definition of misleading and intentionally deceptive business practice.
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative explained that replacing the system at this time is not an optionThe representative will need to troubleshoot with the customer to determine next steps to a resolutionThe representative is waiting for the customer to confirm a time the customer will be at his systemOur representative may be contacted directly by e-mail at *** @DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the customer has received her computer back from the repair depot and it is working fine. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ** ***. Thank you for providing a copy of the customer’s submissionOur records indicate Dell
representative; *** has authorized the return of the XPS Desktop computer for a full refund to the customer’s Visa Card. We certainly do apologize for any inconvenience or frustration this matter may have caused the customer. We would also like to thank Mr*** for buying Dell. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMs*** expressed dissatisfaction with Dell service and support and wants an exchange computer or a refundWe regret any miscommunication which may have occurred and appreciate the feedbackDell’s Repair
Depot support usually provides service and a return to the customer within 5-business days, provided parts are in stockDell has a thirty (30) day return period and, as the order invoiced during August, 2017, a return for a refund would not be an optionSince the date of the submission, a Dell representative, ***, contacted Ms*** to discuss her concernsShe requested an exchange or a refund which *** deniedMs*** was provided the option to resolve the technical issue under the terms of Dell’s Limited Hardware Warranty*** offered to set up a service dispatch to send her computer to Dell’s Repair Depot to run diagnostics, perform necessary parts replacement, and test the computer prior to returning it to herMs*** declined the assistanceWe remain available to assist her under the terms of the warranty and ask that she contact our representative should there be any further questions regarding this matter. Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Thank you for the letter from *** ***Our representative has contacted the customer concerning the contents
A Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedWe ask that the customer contact our representative at *** for any further assistance she may need regarding this matter
Revdex.com:
I will not buy at Dell again--but I did come to a settlement somewhat ---they wasted my time--for weeks and effort which angers me the most and they lied--that said the person assigned did the best he could to resolve-but after the runaround--and again sending and charging me for things I DID NOT ORDER
I have the response made by the business in reference to complaint ID ***, and find that this resolution is is doneNot happy, but not wanting to continue and demand a pound of flesh.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: Please see the attached .pdf file. I f you have any questions please don't hesitate to ask. If you like I can always convert the document to another form
Regards,
*** ***
Today’s Date: 01/22/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondence
At this time the agent has confirmed with the customer the matter has been addressedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com . Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, This matter has been previously addressed, no alterations have been/will be made to the final resolutionThe customer was only charged for what she receivedThe representative explained about the customer being provided with a confirmationIn regards to the coupon that was issued as this is a goodwill gesture all terms and conditions do applyAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:This response doesn’t solve the problemThe problem is thatDell has tried to diagnose my system multiple times, but each time they have failedto repair the computer successfullyI've been waiting over months to have areliable computerThe suggested resolution is not an actual resolution; it’s astatement that Dell will continue to do the exact same thing that has beenunsuccessful multiple timesI have already had onsite service, depot service,and many tests run on the system by online tech support, yet the problems withmy computer are persisting
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with communication and processing expectations for his Dell orderWhile we regret any dissatisfaction he may have experienced, Dell makes every effort to have sufficient
stock on hand to fulfill orders without having to notify customers of delays, however, on some occasions, an unforeseen delay may occur and Dell does not provide additional compensation for such a delaySince the date of the submission, a Dell representative contacted Mr*** and confirmed the order has been deliveredOur representative provided contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records show the system is currently at the depot being reviewed by the engineersDell representative *** will maintain ownership of the account and will update the customer once repair has been completedSincerely, Advanced Resolution Group FID # *** Dell
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonableresolution. The representative can be reached directly by email at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative recently contacted Ms*** regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction,
our representative processed a Depot repairOur records show, the unit has been serviced at the Depot and delivered to Ms*** on February 8, under FedEx Tracking number ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc