Complaint: ***
I am rejecting this response because: WHAT IS DELL missingI NEVER requested soft ware support!!!! It appears to me they have workers who do not understand the conversation had. They did send me the wrong plug, when I questioned the worker about the cord, he told me he HAS no idea which cord was sent and could NOT answer a single question regarding the cord. At this time I am requesting an extension on my warranty coverage free of charge. This back and fourth is getting crazy. I'm thinking along the lines of contacting one of local TV news stations, this way they can investigate my complaint as well as many other complaints and air it on TV for all to see how DELL handles issues
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I keep getting messages through you from Dell that they are not at fault for the poor performance of my computer (reference complaint above) but surely they cannot get away with putting poor products on the market and not taking responsibility? Every time I have to call them to fix the same problem I waste at least hoursThis morning the computer went down again with the same problemHow can customers be expected to work with a product that goes down every weeks?
Regards,
*** ***
Complaint: ***
I am rejecting this response because: 1.I am not able to make a payment on the laptop because dell has not provided me with the information needed to login to my account. The repersentative did not responed to my emails about my account and the missing balance. 3. The repersentative did not responed to my emails about the missing voucher code included in the purchase
Regards,
*** ***
Today’s Date: 11/02/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states continued technical concernsAt this time the agent advised the customer the system warranty expired on July and an exchange or in warranty service cannot be offeredHowever the agent offered a discounted out of warranty repairThe customer declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they reconsider the offer. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in contact with customer, Mr*** regarding his Dell TBDocking Station he had purchased from the online retailer, ***. The customer has shared the fact that he had specifically purchased this docking station because it will support three monitors whereas the docking station available for replacement at this time does not. *** has apologized and informed Mr*** that Dell hopes to receive this docking station by the end of August so he encouraged the customer to contact him at that time. Additionally, *** has told Mr***, if he wishes to receive a refund for this unit instead, he will need to make this request known to his seller. While disappointed, Mr*** has expressed his appreciation to *** for looking into the matter for him and plans to follow up with *** at the end of August. Please have the customer contact our representative directly by email at ***@Dell.com if they should need further assistance in this matter. We will be happy to reopen the case and assist the customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:
I have replied to Mr*** by email at ***@dell.com on February I told him that I want a refund confirmationHe has not responded.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have not received contact from the company whatsoever.I just sent an email to the email address providedMy response may change depending on whether or not we get this resolved in a timely fashion
Thanks,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction the customer may have experienced and appreciate the feedbackSince the date
of the submission, a Dell representative contacted the customer to provide assistance with processing a manual credit to provide a full refund A credit for $has since been processed and the customer should see this reflected on their next monthly billing statementThe customer may contact our representative at ***@dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve this matterPlease note
that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants his lost order replaced We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date of the
submission, a Dell representative contacted the customer to discuss his concerns and provide assistance An exchange was processed for the lost shipment and the replacement order has since been delivered We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsOur representative may be contacted at ***@Dell.com
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** his computer is now working and she could close this case. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however there needs to be improvement in the amount of time it takes to resolve things with DellIt is ridiculous to need to have to file a complaint with the Revdex.com everytime there's an issue to be resolved, Dell needs to assist their customers directlyYou can see across the Internet, everyone seems to have a problem with them, we are not the only onesCustomer Service needs serious improvementsJust a suggestion;)
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am assuming this argument and stance has worked in their favor in the past, as to why they made no effort to make up for easily avoidable misleading promises I assume this means they will not correct their ways for others, and business as usual I just hope the Revdex.com will stand for a higher standard for the customer and allow this to stand in the record I am not returning a pair of pants where I have others to wear in the meantime I am returning the center of my business to be put on hold because they couldn't be bothered to reign in their sells department being misleading to get a sale If their is no cost for such behaviors they will continue and many others will be hurt
Regards,
*** ***
Complaint: ***
I am rejecting this response because: During sales, Dell is making statements (I believe they are doing this purposefully to increase the sales) that they will replace the system with a brand new laptop in case of accidental damage but when I actually had the problem, they are replacing with refurbished which had issues right out of the boxThis is a scamI attached the screenshot of the chat alsoThis is very disappointing and I'm victim of Dell scam
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission. Mr*** expressed dissatisfaction with Dell service and support and wants another exchange computer. Since the date of the follow up submission, our representative contacted Mr*** to discuss his concerns. Mr*** indicated he wanted another exchange to be processed and his request was denied. We remain available to assist him with a Depot Repair to address any covered issues he claims to have with the replacement computer, per the terms of Dell’s Limited Hardware Warranty. Mr*** has our representative’s contact information for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dell representative, *** has been assigned to look into the situationThe customer has requested that no contact be made to him directlyWe ask that the customer follow up with the representative directly by email at *** if they have any questions or concerns
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the credit has posted Credit memo: *** & Credit Order no: ***The customer will need to follow up with her bank in regards to when they will post the creditAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at *** Sincerely, Advanced Resolution Group FID # *** Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
***, has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered service per the terms of Dell’s limited warranty but the customer declined. *** also informed the customer any refund would have to come from the third party he purchased the computer from, Microsoft. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission
A Dell representative *** contacted the customer regarding their concerns with the order the
representative apologized for the experienceThe representative offered to assist under the terms and conditions of his warrantyThe customer is demanding a different configuration that what was purchased the representative respectfully denied and again requested the customer work with himWe request the customer review the terms under his warrantyWe have included the link for the customer to review the hardware warranty terms and conditions*** We remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident ***
Dell Inc
Complaint: ***
I am rejecting this response because: WHAT IS DELL missingI NEVER requested soft ware support!!!! It appears to me they have workers who do not understand the conversation had. They did send me the wrong plug, when I questioned the worker about the cord, he told me he HAS no idea which cord was sent and could NOT answer a single question regarding the cord. At this time I am requesting an extension on my warranty coverage free of charge. This back and fourth is getting crazy. I'm thinking along the lines of contacting one of local TV news stations, this way they can investigate my complaint as well as many other complaints and air it on TV for all to see how DELL handles issues
Regards,
*** ***
Complaint: ***
I am rejecting this response because:I keep getting messages through you from Dell that they are not at fault for the poor performance of my computer (reference complaint above) but surely they cannot get away with putting poor products on the market and not taking responsibility? Every time I have to call them to fix the same problem I waste at least hoursThis morning the computer went down again with the same problemHow can customers be expected to work with a product that goes down every weeks?
Regards,
*** ***
Complaint: ***
I am rejecting this response because: 1.I am not able to make a payment on the laptop because dell has not provided me with the information needed to login to my account. The repersentative did not responed to my emails about my account and the missing balance. 3. The repersentative did not responed to my emails about the missing voucher code included in the purchase
Regards,
*** ***
Today’s Date: 11/02/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states continued technical concernsAt this time the agent advised the customer the system warranty expired on July and an exchange or in warranty service cannot be offeredHowever the agent offered a discounted out of warranty repairThe customer declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they reconsider the offer. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been in contact with customer, Mr*** regarding his Dell TBDocking Station he had purchased from the online retailer, ***. The customer has shared the fact that he had specifically purchased this docking station because it will support three monitors whereas the docking station available for replacement at this time does not. *** has apologized and informed Mr*** that Dell hopes to receive this docking station by the end of August so he encouraged the customer to contact him at that time. Additionally, *** has told Mr***, if he wishes to receive a refund for this unit instead, he will need to make this request known to his seller. While disappointed, Mr*** has expressed his appreciation to *** for looking into the matter for him and plans to follow up with *** at the end of August. Please have the customer contact our representative directly by email at ***@Dell.com if they should need further assistance in this matter. We will be happy to reopen the case and assist the customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Complaint: ***
I am rejecting this response because:
I have replied to Mr*** by email at ***@dell.com on February I told him that I want a refund confirmationHe has not responded.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I have not received contact from the company whatsoever.I just sent an email to the email address providedMy response may change depending on whether or not we get this resolved in a timely fashion
Thanks,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction the customer may have experienced and appreciate the feedbackSince the date
of the submission, a Dell representative contacted the customer to provide assistance with processing a manual credit to provide a full refund A credit for $has since been processed and the customer should see this reflected on their next monthly billing statementThe customer may contact our representative at ***@dell.com for any further assistance they may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve this matterPlease note
that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants his lost order replaced We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date of the
submission, a Dell representative contacted the customer to discuss his concerns and provide assistance An exchange was processed for the lost shipment and the replacement order has since been delivered We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
A Dell representative is continuing to work with Mr*** to achieve an amicable resolution for his concernsOur representative may be contacted at ***@Dell.com
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** his computer is now working and she could close this case. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however there needs to be improvement in the amount of time it takes to resolve things with DellIt is ridiculous to need to have to file a complaint with the Revdex.com everytime there's an issue to be resolved, Dell needs to assist their customers directlyYou can see across the Internet, everyone seems to have a problem with them, we are not the only onesCustomer Service needs serious improvementsJust a suggestion;)
Regards,
*** ***
Complaint: ***
I am rejecting this response because: I am assuming this argument and stance has worked in their favor in the past, as to why they made no effort to make up for easily avoidable misleading promises I assume this means they will not correct their ways for others, and business as usual I just hope the Revdex.com will stand for a higher standard for the customer and allow this to stand in the record I am not returning a pair of pants where I have others to wear in the meantime I am returning the center of my business to be put on hold because they couldn't be bothered to reign in their sells department being misleading to get a sale If their is no cost for such behaviors they will continue and many others will be hurt
Regards,
*** ***
Complaint: ***
I am rejecting this response because: During sales, Dell is making statements (I believe they are doing this purposefully to increase the sales) that they will replace the system with a brand new laptop in case of accidental damage but when I actually had the problem, they are replacing with refurbished which had issues right out of the boxThis is a scamI attached the screenshot of the chat alsoThis is very disappointing and I'm victim of Dell scam
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission. Mr*** expressed dissatisfaction with Dell service and support and wants another exchange computer. Since the date of the follow up submission, our representative contacted Mr*** to discuss his concerns. Mr*** indicated he wanted another exchange to be processed and his request was denied. We remain available to assist him with a Depot Repair to address any covered issues he claims to have with the replacement computer, per the terms of Dell’s Limited Hardware Warranty. Mr*** has our representative’s contact information for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dell representative, *** has been assigned to look into the situationThe customer has requested that no contact be made to him directlyWe ask that the customer follow up with the representative directly by email at *** if they have any questions or concerns
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the credit has posted Credit memo: *** & Credit Order no: ***The customer will need to follow up with her bank in regards to when they will post the creditAs Dell’s stance in this matter remains unchanged, no further attempt will be made to reach the customer regarding this matterShould the customer need future assistance, we ask that they contact Dell via email or chat by visiting *** or for online assistance at *** Sincerely, Advanced Resolution Group FID # *** Dell
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
***, has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered service per the terms of Dell’s limited warranty but the customer declined. *** also informed the customer any refund would have to come from the third party he purchased the computer from, Microsoft. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission
A Dell representative *** contacted the customer regarding their concerns with the order the
representative apologized for the experienceThe representative offered to assist under the terms and conditions of his warrantyThe customer is demanding a different configuration that what was purchased the representative respectfully denied and again requested the customer work with himWe request the customer review the terms under his warrantyWe have included the link for the customer to review the hardware warranty terms and conditions*** We remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident ***
Dell Inc