A Dell representative is continuing to work with Ms*** to achieve an amicable resolution for her concernsAn onsite service has been issued, however, is being delayed due to parts availability issuesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate the
Dell representative; *** has communicated to the customer the fact that an individual is unable to purchase a Dell Gift Card using a Dell Promotional Gift Card as payment. Any attempt to place an order, that order will be cancelled and the Promotional Gift Card funds will be forfeitedPlease be advised, all Dell Promotional Gift Cards conspicuously carry a disclaimer outlining the Terms and Conditions of usage and includes the expiration date. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonableresolution. The representative can be reached directly by email at ***
Complaint: ***I just wanted to make the Revdex.com aware that I am still waiting for this computer and Dell has not given me much details besides several emails that say another update is coming in 24-hrs but then it never does. I was out of the office an entire week and thought for sure it would be waiting for me when I returned but to no avail. I had an email from Dell Monday with a tracking number but it doesn't work, which tells me one of two things either the tracking number is incorrect or they still have not shipped the unit. I just wanted to keep you in the loop because this issue will not be resolved for me until we have the replacement NEW computer here, hooked up, and functioning properly for a week. It really seems as though Dell is dragging their feet on this and I just want you to be aware in case there is a time limit on this entire thing and they're trying to run the clock out.I have accepted their offer but they have not come through on it yet
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate credits have postedA Dell Financial representative updated the customer on January 30th about the credits and his updated balanceSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the representative has followed up with the customer and confirmed the credits have posted in fullDell Financial will update his account and if any refund is due the customer a check will be issuedIf the customer has any questions in regards to the refund he will need to contact Dell Financial
Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
FID # ***
Dell
Complaint: ***
I am rejecting this response because:
Dells response is totally unacceptable to me. As I stated in my previous complaint, I was told by the Dell delivery service the computer would be arrive by 4:p.m.on November 28, 2016. I had my computer installer on site waiting for the arrival. The computer never arrived that day. I called Dell and was told it was very unusual the Dell delivery team didn't deliver on time, and they would deliver the following day November 29, On November 30, 2016 I called to cancel the order since the computer was still not delivered. The customer service representative assured me the computer would be delivered that day and for my trouble he would issue me a $gift card. I was fine with that and the computer was delivered that day. I thought all was good until I tried using the $gift card. I put the coupon code in and I received a response the product I was purchasing on line did not qualify for the $gift card. I was never told of any limitations including their being an expiration date of the gift card. I tried purchasing from the Dell website but they would NOT honor the gift cardAt this point I made my purchase from a different company. Only after I purchased the item from a different website was Dell willing to honor the gift card. I feel as though Dell deceived me in more than one way during the transaction. I am also shocked I needed to call there on four different occasions only to be put on hold for hours and was forced to file complaint with the Revdex.com and still this has not been taken care of Ironically, I just received my mail and there were four different marketing advertisements from Dell.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, explained, per the terms and conditions of the sale, the order could not be fulfilled
***
However, ***, as a onetime goodwill gesture, offered to Mr*** the option to order the bundle at the current price less a discount or Mr*** can return the stand for creditMr*** declined bothWe regret any dissatisfaction Mr*** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departments which will be investigated as this is extremely unusualAs stated in your Service Contract," Dell does not provide monetary reimbursement for time, regardless of the reason for the technical problemWe must, therefore, respectfully deny your request for compensationThe customer has received a full refund for the purchase, at this time Dell moves to close this complaintSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and Dell Given that mistakes do happen on rare occasions, our marketing vehicles include messaging that promotions are subject to change and Dell may not be able to honor promotions posted in error Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained that Dell would not be able to provide the graphics card and, for customer satisfaction reasons, offered a concession to encourage the customer to keep the computer A refund for $has since posted to the customer’s account and should be reflected on the next monthly billing statement for the credit card used for the original purchase We ask that the customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a return for credit and our records indicate the system
has been returned and the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative recently contacted Ms*** regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction,
our representative processed a Depot repairOur records show, the unit has been serviced at the Depot and delivered to Ms*** on February 8, under FedEx Tracking number ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and stated the refund has not posted to his Rewards account We regret any dissatisfaction the customer may have experienced and appreciate the feedback Our records indicate the refund was processed to go to the original form of payment, Dell Financial Services (DFS), and would take up to five (5) business days to post to the customer’s DFS account The customer should see the refund for $reflected on his next monthly billing statement Should the customer need follassistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been instrumental in assisting the customer with the cancellation of two orders placed, with a full refund going back to the customer’s original forms of payment; which includes the value of the Dell Promotional Gift Card. Per the Terms and Conditions of use of the promotional gift card, a cash refund is not an option as the card has no cash value. Regarding the two failed orders, we certainly do apologize for any disappointment the matter may have caused our customer. The manufacturer was unable to meet the demands so unfortunately the orders failed to process. While this is completely out of Dell’s control, this is one reason why we post a disclaimer on our website informing prices and offers are subject to change without any notice. *** has offered to assist the customer if he should wish to place a new order with Dell. Please refer the customer back to ***, who can be reached directly by email at ***@Dell.com if the customer should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer confirmed receipt of the system once shipped after the repairThe customer confirmed receipt but stated there were still system issues due to this a refurbished exchange system has been offeredThe customer requested a new system exchange which the representative respectfully declinedThe exchange that is being offered is in accordance with the terms and conditions of the warrantyPlease have the customer contact the representative by email at ***@Dell.com so we can move forward with a resolutionSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell representative, ***, contacted Mr*** *** with regards to his complaintOur representative is working with Mr*** towards a resolution for the issues as reported in his complaintOur representative remains available to assist in the resolution and may be contacted at ***@dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com,Dell representative *** contacted Mr*** *** and worked with him to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely, Dell
Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Changing terms after a sale is "bait and switch" I replied to dells representative and have not heard back, dell is going to force legal action and thus I consider this matter "closed - unresolved" the reply I sent is as follows.***proposed solution. I send the printer back, and get a full refund, what this means for dell you lose me as a customer (i've spent several thousand dollars with you over the last few years) you cover shipping. you have to pay some one to inspect the return. you cant sale the printer as new, and must sale it as a discount in your outlet. what this means for me. I use the refund to purchase the printer elsewhere for the aforementioned price. I get the same warranty and service after ownership transfer. I switch my business elsewhere. in the end, I get my price match guarantie, you lose a customer, and the Revdex.com closes the case as unresolved.I also according to my attorney still have the option to file suit for the advertised "price match" which you are now trying to weasle out of saying its a "low price guarantie" words matter in court. please advise how you wish to proceed***.***In the end, I will receive my due credit, even if it takes more complaints to state regulators such as the Georgia governors office of consumer affairs, or ultimately a civil suit
Regards,
*** ***
A Dell representative is continuing to work with Ms*** to achieve an amicable resolution for her concernsAn onsite service has been issued, however, is being delayed due to parts availability issuesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate the
Dell representative; *** has communicated to the customer the fact that an individual is unable to purchase a Dell Gift Card using a Dell Promotional Gift Card as payment. Any attempt to place an order, that order will be cancelled and the Promotional Gift Card funds will be forfeitedPlease be advised, all Dell Promotional Gift Cards conspicuously carry a disclaimer outlining the Terms and Conditions of usage and includes the expiration date. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Thank you for providing a copy of the customer submission. A Dell representative, ***, has contacted the customer and is working with them to reach a reasonableresolution. The representative can be reached directly by email at ***
Complaint: ***I just wanted to make the Revdex.com aware that I am still waiting for this computer and Dell has not given me much details besides several emails that say another update is coming in 24-hrs but then it never does. I was out of the office an entire week and thought for sure it would be waiting for me when I returned but to no avail. I had an email from Dell Monday with a tracking number but it doesn't work, which tells me one of two things either the tracking number is incorrect or they still have not shipped the unit. I just wanted to keep you in the loop because this issue will not be resolved for me until we have the replacement NEW computer here, hooked up, and functioning properly for a week. It really seems as though Dell is dragging their feet on this and I just want you to be aware in case there is a time limit on this entire thing and they're trying to run the clock out.I have accepted their offer but they have not come through on it yet
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate credits have postedA Dell Financial representative updated the customer on January 30th about the credits and his updated balanceSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDell records indicate the representative has followed up with the customer and confirmed the credits have posted in fullDell Financial will update his account and if any refund is due the customer a check will be issuedIf the customer has any questions in regards to the refund he will need to contact Dell Financial
Should the customer need future assistance, we ask that they contact Dell via email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
FID # ***
Dell
Complaint: ***
I am rejecting this response because:
Dells response is totally unacceptable to me. As I stated in my previous complaint, I was told by the Dell delivery service the computer would be arrive by 4:p.m.on November 28, 2016. I had my computer installer on site waiting for the arrival. The computer never arrived that day. I called Dell and was told it was very unusual the Dell delivery team didn't deliver on time, and they would deliver the following day November 29, On November 30, 2016 I called to cancel the order since the computer was still not delivered. The customer service representative assured me the computer would be delivered that day and for my trouble he would issue me a $gift card. I was fine with that and the computer was delivered that day. I thought all was good until I tried using the $gift card. I put the coupon code in and I received a response the product I was purchasing on line did not qualify for the $gift card. I was never told of any limitations including their being an expiration date of the gift card. I tried purchasing from the Dell website but they would NOT honor the gift cardAt this point I made my purchase from a different company. Only after I purchased the item from a different website was Dell willing to honor the gift card. I feel as though Dell deceived me in more than one way during the transaction. I am also shocked I needed to call there on four different occasions only to be put on hold for hours and was forced to file complaint with the Revdex.com and still this has not been taken care of Ironically, I just received my mail and there were four different marketing advertisements from Dell.
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, explained, per the terms and conditions of the sale, the order could not be fulfilled
***
However, ***, as a onetime goodwill gesture, offered to Mr*** the option to order the bundle at the current price less a discount or Mr*** can return the stand for creditMr*** declined bothWe regret any dissatisfaction Mr*** may have experienced and *** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departments which will be investigated as this is extremely unusualAs stated in your Service Contract," Dell does not provide monetary reimbursement for time, regardless of the reason for the technical problemWe must, therefore, respectfully deny your request for compensationThe customer has received a full refund for the purchase, at this time Dell moves to close this complaintSincerely, Advanced Resolution Group INC# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and Dell Given that mistakes do happen on rare occasions, our marketing vehicles include messaging that promotions are subject to change and Dell may not be able to honor promotions posted in error Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained that Dell would not be able to provide the graphics card and, for customer satisfaction reasons, offered a concession to encourage the customer to keep the computer A refund for $has since posted to the customer’s account and should be reflected on the next monthly billing statement for the credit card used for the original purchase We ask that the customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a return for credit and our records indicate the system
has been returned and the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***Our representative recently contacted Ms*** regarding her concernsAs a onetime gesture of goodwill and in the interest of customer satisfaction,
our representative processed a Depot repairOur records show, the unit has been serviced at the Depot and delivered to Ms*** on February 8, under FedEx Tracking number ***Our representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case.
Sincerely,
Executive Support Team
Incident ID: ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follsubmission Customer expressed dissatisfaction with Dell’s response and stated the refund has not posted to his Rewards account We regret any dissatisfaction the customer may have experienced and appreciate the feedback Our records indicate the refund was processed to go to the original form of payment, Dell Financial Services (DFS), and would take up to five (5) business days to post to the customer’s DFS account The customer should see the refund for $reflected on his next monthly billing statement Should the customer need follassistance, we ask that he contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate Dell representative; *** has been instrumental in assisting the customer with the cancellation of two orders placed, with a full refund going back to the customer’s original forms of payment; which includes the value of the Dell Promotional Gift Card. Per the Terms and Conditions of use of the promotional gift card, a cash refund is not an option as the card has no cash value. Regarding the two failed orders, we certainly do apologize for any disappointment the matter may have caused our customer. The manufacturer was unable to meet the demands so unfortunately the orders failed to process. While this is completely out of Dell’s control, this is one reason why we post a disclaimer on our website informing prices and offers are subject to change without any notice. *** has offered to assist the customer if he should wish to place a new order with Dell. Please refer the customer back to ***, who can be reached directly by email at ***@Dell.com if the customer should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer confirmed receipt of the system once shipped after the repairThe customer confirmed receipt but stated there were still system issues due to this a refurbished exchange system has been offeredThe customer requested a new system exchange which the representative respectfully declinedThe exchange that is being offered is in accordance with the terms and conditions of the warrantyPlease have the customer contact the representative by email at ***@Dell.com so we can move forward with a resolutionSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Dell representative, ***, contacted Mr*** *** with regards to his complaintOur representative is working with Mr*** towards a resolution for the issues as reported in his complaintOur representative remains available to assist in the resolution and may be contacted at ***@dell.comSincerely, Dell Advanced Resolution Team
Dear Revdex.com,Dell representative *** contacted Mr*** *** and worked with him to resolve the issues as reported in his complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely, Dell
Advanced Resolution Team
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***Please note that our representative made multiple attempts to reach Mr***; however, has not been able to discuss the contents of his correspondenceWe regret any
dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Changing terms after a sale is "bait and switch" I replied to dells representative and have not heard back, dell is going to force legal action and thus I consider this matter "closed - unresolved" the reply I sent is as follows.***proposed solution. I send the printer back, and get a full refund, what this means for dell you lose me as a customer (i've spent several thousand dollars with you over the last few years) you cover shipping. you have to pay some one to inspect the return. you cant sale the printer as new, and must sale it as a discount in your outlet. what this means for me. I use the refund to purchase the printer elsewhere for the aforementioned price. I get the same warranty and service after ownership transfer. I switch my business elsewhere. in the end, I get my price match guarantie, you lose a customer, and the Revdex.com closes the case as unresolved.I also according to my attorney still have the option to file suit for the advertised "price match" which you are now trying to weasle out of saying its a "low price guarantie" words matter in court. please advise how you wish to proceed***.***In the end, I will receive my due credit, even if it takes more complaints to state regulators such as the Georgia governors office of consumer affairs, or ultimately a civil suit
Regards,
*** ***