Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the Black Friday promotion had expiredPlease note that our
marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have not received contact from the company whatsoever.I just sent an email to the email address providedMy response may change depending on whether or not we get this resolved in a timely fashion
Thanks,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departments which will be investigated as this is extremely unusualAs stated in your Service Contract," Dell does not provide monetary reimbursement for time, regardless of the reason for the technical problemWe must, therefore, respectfully deny your request for compensationThe customer has received a full refund for the purchase, at this time Dell moves to close this complaintSincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** his computer is now working and she could close this case. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants his lost order replaced We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date of the
submission, a Dell representative contacted the customer to discuss his concerns and provide assistance An exchange was processed for the lost shipment and the replacement order has since been delivered We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have proof from my online chat with a dell representative that they would have the battery replacement within 3-weeks also within dell.com they have a link that states that they are free providing replacement batteries for my laptop since it was defective. At no point in time was it stated warranty or no warranty. They promised me a battery and it has been nothing but a headache to get what I was promised. I wish the transaction would have gone as follows dell stated they would provide the battery, after the 3-weeks, they would mail it to me and then I would thank them. End of transaction. I feel like I am speaking Chinese to the dell representatives. Each one has been less helpful then the previous one. I don't think they understand English percent cause they responded that after reviewing the chat, it does not state that. I have the chat and it states it point blank. Not sure what is going on over there. I have numerous complaints from other people with the same problem from dell not helping out and not providing what was promised. If they can not get there stuff together in there end, that is not my problem. Please let me know what you need from me in order to resolve this issue. If nothing is done then what is my next step please. I refuse to let this go knowing I am right and they are wrong
Regards,
***
Tell us why here...Dear Revdex.com,
Our records indicate the representative followed up with the customer and authorized a replacement systemThe customer has been provided tracking information and we show the carrier will deliver it 7/3/Please have the customer contact the representative by emailing at *** with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and confirmed exchange system has been processedThe representative updated customer with tracking information and our records indicate the order has been deliveredPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and Dell Given that mistakes do happen on rare occasions, our marketing vehicles include messaging that promotions are subject to change and Dell may not be able to honor promotions posted in error Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained that Dell would not be able to provide the graphics card and, for customer satisfaction reasons, offered a concession to encourage the customer to keep the computer A refund for $has since posted to the customer’s account and should be reflected on the next monthly billing statement for the credit card used for the original purchase We ask that the customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission. Mr*** expressed dissatisfaction with Dell service and support and wants another exchange computer. Since the date of the follow up submission, our representative contacted Mr*** to discuss his concerns. Mr*** indicated he wanted another exchange to be processed and his request was denied. We remain available to assist him with a Depot Repair to address any covered issues he claims to have with the replacement computer, per the terms of Dell’s Limited Hardware Warranty. Mr*** has our representative’s contact information for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer due to the limited hardware the representative pulled the tablet to the depotThe representative followed up once system was repaired and confirmed resolutionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Our records indicate the system has been returned to Dell and the credit has been applied to the original form of paymentOur representative has been in contact with Mr*** and advised him of the status of the issue and provided a copy of the credit memoIt may take up to one billing cycle for the credit to appear on the customer’s account*** may be contacted via email at ***_***@Dell.com
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a depot repair in order to resolve the technical problems the customer was having with their computer. The repair has been completed and the system returned to the customer. *** has attempted to follow up with the customer to confirm the system is now working as designed but there has been no response by the customer. We certainly do apologize for any frustration this matter may have been for our customer. We appreciate the Revdex.com and the customer for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
***, has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered the customer a refurbished exchange computer but the customer has declined. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Today’s Date: 12/08/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states
continued technical concerns with their Dell unitAt this time the agent has confirmed with the customer the matter has been addressed with the system exchangeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been working with the customer regarding their system operating system. The customer had purchased their system with Windows Pro with downgrade rights to Win Pro. Of course the system shipped with Windows Pro allowing the end user to use this version until they are ready to transition to the Window Pro. The customer has worked with *** for some time trying to get the Windows Pro installed and running, with no success. Our records indicate the customer had contacted Microsoft about the matter and per the customer, they were able to assist them. The customer reached out to *** to request some type of compensation for the time spent with *** in trying to get the matter resolved. Dell does not typically provide a customer with compensation, but in an effort to improve the experience for the customer, *** offered the customer a $Dell Coupon; to date, the customer has not agreed to or accepted this offer. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the warranty expired on October 1, Our representative
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an onsite service, which was completed on July 1, Our representative also followwith Mr*** to confirm resolutionHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our records indicate that the order number *** is being delayed due to product availability issues; once delivered, our representative will follto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative informed him that the Black Friday promotion had expiredPlease note that our
marketing vehicles include messaging that promotional offerings are subject to change and may be limited to quantities on handHis request for promotional price was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell Experience. Our representative may be contacted directly by email at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have not received contact from the company whatsoever.I just sent an email to the email address providedMy response may change depending on whether or not we get this resolved in a timely fashion
Thanks,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionWe have noted the customer feedback to the appropriate departments which will be investigated as this is extremely unusualAs stated in your Service Contract," Dell does not provide monetary reimbursement for time, regardless of the reason for the technical problemWe must, therefore, respectfully deny your request for compensationThe customer has received a full refund for the purchase, at this time Dell moves to close this complaintSincerely, Advanced Resolution Group INC# *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** his computer is now working and she could close this case. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting *** or for online assistance at ***. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and wants his lost order replaced We regret any dissatisfaction he may have experienced and appreciate the feedback Since the date of the
submission, a Dell representative contacted the customer to discuss his concerns and provide assistance An exchange was processed for the lost shipment and the replacement order has since been delivered We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have proof from my online chat with a dell representative that they would have the battery replacement within 3-weeks also within dell.com they have a link that states that they are free providing replacement batteries for my laptop since it was defective. At no point in time was it stated warranty or no warranty. They promised me a battery and it has been nothing but a headache to get what I was promised. I wish the transaction would have gone as follows dell stated they would provide the battery, after the 3-weeks, they would mail it to me and then I would thank them. End of transaction. I feel like I am speaking Chinese to the dell representatives. Each one has been less helpful then the previous one. I don't think they understand English percent cause they responded that after reviewing the chat, it does not state that. I have the chat and it states it point blank. Not sure what is going on over there. I have numerous complaints from other people with the same problem from dell not helping out and not providing what was promised. If they can not get there stuff together in there end, that is not my problem. Please let me know what you need from me in order to resolve this issue. If nothing is done then what is my next step please. I refuse to let this go knowing I am right and they are wrong
Regards,
***
Tell us why here...Dear Revdex.com,
Our records indicate the representative followed up with the customer and authorized a replacement systemThe customer has been provided tracking information and we show the carrier will deliver it 7/3/Please have the customer contact the representative by emailing at *** with any additional questions or concerns
Sincerely
Advanced Resolution Group
Incident
Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding
this experience
Dell representative, ***, contacted the customer and confirmed exchange system has been processedThe representative updated customer with tracking information and our records indicate the order has been deliveredPlease have the customer contact the representative by email at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a recent Dell order We regret any miscommunication which may have occurred and appreciate the feedback
Dell makes every effort to avoid errors on the Dell site and in other advertising as we fully understand the bad experience it can cause Dell customers, and Dell Given that mistakes do happen on rare occasions, our marketing vehicles include messaging that promotions are subject to change and Dell may not be able to honor promotions posted in error Since the date of the submission, a Dell representative contacted the customer to discuss his concerns Our representative explained that Dell would not be able to provide the graphics card and, for customer satisfaction reasons, offered a concession to encourage the customer to keep the computer A refund for $has since posted to the customer’s account and should be reflected on the next monthly billing statement for the credit card used for the original purchase We ask that the customer may contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s follow up submission. Mr*** expressed dissatisfaction with Dell service and support and wants another exchange computer. Since the date of the follow up submission, our representative contacted Mr*** to discuss his concerns. Mr*** indicated he wanted another exchange to be processed and his request was denied. We remain available to assist him with a Depot Repair to address any covered issues he claims to have with the replacement computer, per the terms of Dell’s Limited Hardware Warranty. Mr*** has our representative’s contact information for any further assistance he may need regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer due to the limited hardware the representative pulled the tablet to the depotThe representative followed up once system was repaired and confirmed resolutionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Our records indicate the system has been returned to Dell and the credit has been applied to the original form of paymentOur representative has been in contact with Mr*** and advised him of the status of the issue and provided a copy of the credit memoIt may take up to one billing cycle for the credit to appear on the customer’s account*** may be contacted via email at ***_***@Dell.com
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has processed the customer’s refund. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a depot repair in order to resolve the technical problems the customer was having with their computer. The repair has been completed and the system returned to the customer. *** has attempted to follow up with the customer to confirm the system is now working as designed but there has been no response by the customer. We certainly do apologize for any frustration this matter may have been for our customer. We appreciate the Revdex.com and the customer for bringing the matter to our attention. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
***, has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered the customer a refurbished exchange computer but the customer has declined. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Today’s Date: 12/08/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** * ***, to address the contents of their correspondenceThe customer states
continued technical concerns with their Dell unitAt this time the agent has confirmed with the customer the matter has been addressed with the system exchangeDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should there be any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate Dell
representative; *** has been working with the customer regarding their system operating system. The customer had purchased their system with Windows Pro with downgrade rights to Win Pro. Of course the system shipped with Windows Pro allowing the end user to use this version until they are ready to transition to the Window Pro. The customer has worked with *** for some time trying to get the Windows Pro installed and running, with no success. Our records indicate the customer had contacted Microsoft about the matter and per the customer, they were able to assist them. The customer reached out to *** to request some type of compensation for the time spent with *** in trying to get the matter resolved. Dell does not typically provide a customer with compensation, but in an effort to improve the experience for the customer, *** offered the customer a $Dell Coupon; to date, the customer has not agreed to or accepted this offer. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur records show that the warranty expired on October 1, Our representative
explained the terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed an onsite service, which was completed on July 1, Our representative also followwith Mr*** to confirm resolutionHis request for replacement unit was respectfully deniedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly via e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our records indicate that the order number *** is being delayed due to product availability issues; once delivered, our representative will follto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell