Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** confirmed with the customer that there computer was repaired. Dell uses new and refurbished parts for any repairs as stated in the Dell limited hardware warranty agreement. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit and the customer verifies the
credit has been received We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have proof from my online chat with a dell representative that they would have the battery replacement within 3-weeks also within dell.com they have a link that states that they are free providing replacement batteries for my laptop since it was defective. At no point in time was it stated warranty or no warranty. They promised me a battery and it has been nothing but a headache to get what I was promised. I wish the transaction would have gone as follows dell stated they would provide the battery, after the 3-weeks, they would mail it to me and then I would thank them. End of transaction. I feel like I am speaking Chinese to the dell representatives. Each one has been less helpful then the previous one. I don't think they understand English percent cause they responded that after reviewing the chat, it does not state that. I have the chat and it states it point blank. Not sure what is going on over there. I have numerous complaints from other people with the same problem from dell not helping out and not providing what was promised. If they can not get there stuff together in there end, that is not my problem. Please let me know what you need from me in order to resolve this issue. If nothing is done then what is my next step please. I refuse to let this go knowing I am right and they are wrong
Regards,
***
Complaint: ***
I am rejecting this response because:
The history of my Warranty service problem is substantially different
then what Dell states. I first requested
warranty repair in May of this year.
Dell sent a replacement hard drive and I installed it. When that did not solve the problem two Dell technicians
had me attempt to load and reload windows in several different versions at
least eight times over a three week period.
I explained to them each time that it could not be a software problem
because they just sent me a new hard drive with windows preloaded on
it. I explained it must be a motherboard
or memory problem. Finally after several
weeks of phone calls totaling over hours and many more hours of reloading
windows and making me jump thru hoops they finally agreed and sent me a
label to return my laptop back for repair.
They replaced the motherboard and memory and I received it back and it
worked for less than a week and then it would not power up. At this point I received a call from Dell
requesting that I send the old hard drive back.
I explained that I did not have a working computer to transfer my data
to because I needed to send my laptop back for repair again. They agreed with me and said this is not a
problem and they would extend the time for me to return the old hard drive
The first week of September Dell started telling me they
would send me send me a return label so I could have my laptop repaired
again. I kept calling and emailing for
weeks. Finally on 9-16-a Dell representative
sent me an email to return my laptop for repair and I did so. Dell acknowledged receiving it at their facility
but claimed I did not have authorization to send it back to them. I sent them a copy of an email showing that
their employee had sent me the label.
Now they said it was sent to the wrong facility and they would have to
forward it on to the correct facility for repair. On 9-23-Dell said they were unable to
locate my laptop at their facility and they would send me a replacement. Dell acknowledged
it was their fault and they just need to go thru the proper channels and would
take at most one to two days to complete.
Finally on 10-5-I contacted the Revdex.com
and the Texas Attorney General. For the
first time since this warranty repair started a representative from Dell called
me. He was extremely rude and had all
his facts wrong. In an attempt to look
good to both agencies he tried to make it look as though the only problem was
that I needed to send the hard drive back first. This has nothing to do with the fact that
they lost my laptop and that they previously agreed I still needed it to be
able to transfer my data to a working laptop before I returned the old one to
them. He also stated that I used the
label that they sent me to send my hard drive back, to send my laptop back. This is not true, I still have the label for
the hard drive which is a different facility then the one I sent my laptop
to. I again requested to speak to a representative
from the US because I did not trust him.
He said that was not an option. I
requested to speak with his supervisor and he said he did not have one and he
did not report to anyone
Numerous times throughout this warranty attempt I have asked
to speak with a technician or a customer service representative in the US. Each time I was told they could not transfer
me or give me a direct number to the US.
I believe it is Dells intentions to wear down it’s consumers out so that they give up and
Dell would not have to honor their warranty.
When they could not wear me down they changed the facts around in an
attempt to not have to replace or reimburse me for the cost of my laptop under
the Lemon Law
Regards,
Bryan ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with her and dispatched a return for creditOur records indicate the item is in transit to DellWe regret any dissatisfaction which may have
been experienced and appreciate the feedback providedOur representative remains available to assistSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: *** I am rejecting this response because: After the 'Customer Experience' I endured with Dell, I contacted the credit card company and filed a disputed claim with themThe credit card company understood our position and was more than happy to accept our return, provide us with a credit, and take up the return on their end with DellWe took that action as we felt that Dell was going to be non-responsive to our request, considering our previous experience. It's great that after the fact Dell decided to be "understanding" and "receptive" to our issue, but in our minds it was too little too lateDuring this process, Ms*** had reached out to me regarding Dell's position, and upon my notifying her of our action, asked me to pass along the return label to the credit card companyEven after what is seemed to be Dell's goodwill, we were still being asked to do something for Dell that they should have done to begin with, which would have saved us all time and disappointmentAdditionally, in order to dispute this with our credit card company, it cost us an additional $45, which I am sure we will just attribute to sunk costs in this matter, as we dont see Dell even making that rightAt this point we are fine with closing this complaint, but as long as it is closed as unsatisfiedDell has never done the right thing here, and has put the onus on us to rectify, which has just added to the undue burden and stress the family is already underThat is totally unsatisfactory customer serviceRegards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The issue has been resolved to my satisfactionThank you Dell
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchasedhttp://www.dell.com/learn/us/en/uscorp1/solutions/retail-purchaser-end-...⇄ a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement monitorOur records show that the replacement monitor was delivered on August 7th, under fedex tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that our representative worked with the order/account verification department to resolve this
matterAfter further review, our representative processed a partial account credit for order number ***, which has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: This was not a promotion that ran out I was able to purchase it This was an issue where they advertised a price and switched it at checkout It wasn't that they changed the promotion, they actively still had the promotion when purchasing This is a simple case of a business standing not behind their advertises prices Additionally, different representatives told me they would call me with the quote honoring the price after the fact It does not appear they will do that any longer
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** she cannot ship the system to the repair depot at this time so *** is closing the case at this time and the customer can reopen it in the future. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer will need to follow up with her bank, Credit amounted to $has been processed to Card on 08/14/2017, under bank ref # ***Sincerely, Advanced Resolution Group FID # *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a new Xbox One Wireless Controller sent to the customer in order to resolve this matter for *** ***. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Ms*** expressed dissatisfaction with Dell service and support and wants her computer repaired or replacedWe regret any miscommunication which may have occurred and appreciate the feedback.
Ms*** is still covered under Dell’s Limited Hardware Warranty which does not include software support but does include diagnostics and repair of covered hardware components which may fail during useSince the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistance. Our representative offered, per the terms of her warranty, to initiate a service dispatch to send the computer to Dell’s Repair Depot for analysis and repairs after Ms*** backs up her data as, on some occasions a customer’s data may be lost during repairs or hard drive replacement. Ms*** indicated she has concerns about backing up her data and is not interested in processing a service dispatch at this time. Our representative provided his contact information and we ask that she contact him when she is ready for service on her computer.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our records indicate that the order number *** is being delayed due to product availability issues; once delivered, our representative will follto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeDell representative *** from the Texas Corporate office has taken ownership of the accountThe representative will review the enter account and reach out the Ms*** early next weekWe ask that she contact the representative at ***@Dell.com for any further assistance she may need regarding this matterAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Dell representative, ***, confirmed that Mr*** received the replacement system and all is working as designedTherefore, our representative closed this case as completeHowever, our representative, ***, remains available to assist in resolving
further issues directly related to this case.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,Dell representative *** worked with Ms*** *** to resolve the issues as reported in her complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely, Dell Advanced
Resolution Team
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***Technical support was provided to the customer and he reports the issues have been resolvedOur representative remains available and may be contacted directly via email at
***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer that the TV was not selected at the time she made her order and the order confirmation she received would show that information. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** confirmed with the customer that there computer was repaired. Dell uses new and refurbished parts for any repairs as stated in the Dell limited hardware warranty agreement. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative contacted the customer regarding the issues described in her correspondenceOur representative processed a return for credit and the customer verifies the
credit has been received We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding her Dell experienceOur representative may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I have proof from my online chat with a dell representative that they would have the battery replacement within 3-weeks also within dell.com they have a link that states that they are free providing replacement batteries for my laptop since it was defective. At no point in time was it stated warranty or no warranty. They promised me a battery and it has been nothing but a headache to get what I was promised. I wish the transaction would have gone as follows dell stated they would provide the battery, after the 3-weeks, they would mail it to me and then I would thank them. End of transaction. I feel like I am speaking Chinese to the dell representatives. Each one has been less helpful then the previous one. I don't think they understand English percent cause they responded that after reviewing the chat, it does not state that. I have the chat and it states it point blank. Not sure what is going on over there. I have numerous complaints from other people with the same problem from dell not helping out and not providing what was promised. If they can not get there stuff together in there end, that is not my problem. Please let me know what you need from me in order to resolve this issue. If nothing is done then what is my next step please. I refuse to let this go knowing I am right and they are wrong
Regards,
***
Complaint: ***
I am rejecting this response because:
The history of my Warranty service problem is substantially different
then what Dell states. I first requested
warranty repair in May of this year.
Dell sent a replacement hard drive and I installed it. When that did not solve the problem two Dell technicians
had me attempt to load and reload windows in several different versions at
least eight times over a three week period.
I explained to them each time that it could not be a software problem
because they just sent me a new hard drive with windows preloaded on
it. I explained it must be a motherboard
or memory problem. Finally after several
weeks of phone calls totaling over hours and many more hours of reloading
windows and making me jump thru hoops they finally agreed and sent me a
label to return my laptop back for repair.
They replaced the motherboard and memory and I received it back and it
worked for less than a week and then it would not power up. At this point I received a call from Dell
requesting that I send the old hard drive back.
I explained that I did not have a working computer to transfer my data
to because I needed to send my laptop back for repair again. They agreed with me and said this is not a
problem and they would extend the time for me to return the old hard drive
The first week of September Dell started telling me they
would send me send me a return label so I could have my laptop repaired
again. I kept calling and emailing for
weeks. Finally on 9-16-a Dell representative
sent me an email to return my laptop for repair and I did so. Dell acknowledged receiving it at their facility
but claimed I did not have authorization to send it back to them. I sent them a copy of an email showing that
their employee had sent me the label.
Now they said it was sent to the wrong facility and they would have to
forward it on to the correct facility for repair. On 9-23-Dell said they were unable to
locate my laptop at their facility and they would send me a replacement. Dell acknowledged
it was their fault and they just need to go thru the proper channels and would
take at most one to two days to complete.
Finally on 10-5-I contacted the Revdex.com
and the Texas Attorney General. For the
first time since this warranty repair started a representative from Dell called
me. He was extremely rude and had all
his facts wrong. In an attempt to look
good to both agencies he tried to make it look as though the only problem was
that I needed to send the hard drive back first. This has nothing to do with the fact that
they lost my laptop and that they previously agreed I still needed it to be
able to transfer my data to a working laptop before I returned the old one to
them. He also stated that I used the
label that they sent me to send my hard drive back, to send my laptop back. This is not true, I still have the label for
the hard drive which is a different facility then the one I sent my laptop
to. I again requested to speak to a representative
from the US because I did not trust him.
He said that was not an option. I
requested to speak with his supervisor and he said he did not have one and he
did not report to anyone
Numerous times throughout this warranty attempt I have asked
to speak with a technician or a customer service representative in the US. Each time I was told they could not transfer
me or give me a direct number to the US.
I believe it is Dells intentions to wear down it’s consumers out so that they give up and
Dell would not have to honor their warranty.
When they could not wear me down they changed the facts around in an
attempt to not have to replace or reimburse me for the cost of my laptop under
the Lemon Law
Regards,
Bryan ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with her and dispatched a return for creditOur records indicate the item is in transit to DellWe regret any dissatisfaction which may have
been experienced and appreciate the feedback providedOur representative remains available to assistSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Complaint: *** I am rejecting this response because: After the 'Customer Experience' I endured with Dell, I contacted the credit card company and filed a disputed claim with themThe credit card company understood our position and was more than happy to accept our return, provide us with a credit, and take up the return on their end with DellWe took that action as we felt that Dell was going to be non-responsive to our request, considering our previous experience. It's great that after the fact Dell decided to be "understanding" and "receptive" to our issue, but in our minds it was too little too lateDuring this process, Ms*** had reached out to me regarding Dell's position, and upon my notifying her of our action, asked me to pass along the return label to the credit card companyEven after what is seemed to be Dell's goodwill, we were still being asked to do something for Dell that they should have done to begin with, which would have saved us all time and disappointmentAdditionally, in order to dispute this with our credit card company, it cost us an additional $45, which I am sure we will just attribute to sunk costs in this matter, as we dont see Dell even making that rightAt this point we are fine with closing this complaint, but as long as it is closed as unsatisfiedDell has never done the right thing here, and has put the onus on us to rectify, which has just added to the undue burden and stress the family is already underThat is totally unsatisfactory customer serviceRegards, *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The issue has been resolved to my satisfactionThank you Dell
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that the product was purchased from a retailer; therefore, returns are governed by the policies of the retailer where the Product was purchasedhttp://www.dell.com/learn/us/en/uscorp1/solutions/retail-purchaser-end-...⇄ a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement monitorOur records show that the replacement monitor was delivered on August 7th, under fedex tracking# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***, in case Mr*** has any further concerns regarding this case. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsPlease note that our representative worked with the order/account verification department to resolve this
matterAfter further review, our representative processed a partial account credit for order number ***, which has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: This was not a promotion that ran out I was able to purchase it This was an issue where they advertised a price and switched it at checkout It wasn't that they changed the promotion, they actively still had the promotion when purchasing This is a simple case of a business standing not behind their advertises prices Additionally, different representatives told me they would call me with the quote honoring the price after the fact It does not appear they will do that any longer
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer has informed *** she cannot ship the system to the repair depot at this time so *** is closing the case at this time and the customer can reopen it in the future. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer will need to follow up with her bank, Credit amounted to $has been processed to Card on 08/14/2017, under bank ref # ***Sincerely, Advanced Resolution Group FID # *** Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records indicate
Dell representative; *** has authorized a new Xbox One Wireless Controller sent to the customer in order to resolve this matter for *** ***. We certainly do apologize for any frustration this matter may have caused our customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should need any further assistance in this matter. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission. Ms*** expressed dissatisfaction with Dell service and support and wants her computer repaired or replacedWe regret any miscommunication which may have occurred and appreciate the feedback.
Ms*** is still covered under Dell’s Limited Hardware Warranty which does not include software support but does include diagnostics and repair of covered hardware components which may fail during useSince the date of the submission, a Dell representative contacted Ms*** to discuss her concerns and provide assistance. Our representative offered, per the terms of her warranty, to initiate a service dispatch to send the computer to Dell’s Repair Depot for analysis and repairs after Ms*** backs up her data as, on some occasions a customer’s data may be lost during repairs or hard drive replacement. Ms*** indicated she has concerns about backing up her data and is not interested in processing a service dispatch at this time. Our representative provided his contact information and we ask that she contact him when she is ready for service on her computer.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** * ***Customer expressed dissatisfaction with communication and processing expectations for their Dell order and wants it expeditedWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our records indicate that the order number *** is being delayed due to product availability issues; once delivered, our representative will follto confirm resolutionShould Mr*** have any additional concerns regarding this case, he can reach out to our representative directly by e-mail at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeDell representative *** from the Texas Corporate office has taken ownership of the accountThe representative will review the enter account and reach out the Ms*** early next weekWe ask that she contact the representative at ***@Dell.com for any further assistance she may need regarding this matterAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Dell representative, ***, confirmed that Mr*** received the replacement system and all is working as designedTherefore, our representative closed this case as completeHowever, our representative, ***, remains available to assist in resolving
further issues directly related to this case.Sincerely,Dell Advanced Resolution Team
Dear Revdex.com,Dell representative *** worked with Ms*** *** to resolve the issues as reported in her complaintIssues are resolved and our representative closed the caseOur representative may be reached at ***@dell.com.Sincerely, Dell Advanced
Resolution Team
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***Technical support was provided to the customer and he reports the issues have been resolvedOur representative remains available and may be contacted directly via email at
***@Dell.comWe regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experience. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submissionA Dell representative, *** has recently contacted the customer regarding their concerns.
We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** informed the customer that the TV was not selected at the time she made her order and the order confirmation she received would show that information. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***. Sincerely, Advanced Resolution GroupIncident ID# ***Dell Inc