Complaint: ***
I am rejecting this response because:After calling that number, I spoke with several foreign customer service agents who refused to sell me the item because my phone number doesn't show up in "their system" and I don't have a business nameThis case therefore remains openAt this point I believe Dell should send me the lock, complimentary for my inconveniences
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve this matterPlease note
that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeDell representative *** from the Texas Corporate office has taken ownership of the accountThe representative will review the enter account and reach out the Ms*** early next weekWe ask that she contact the representative at ***@Dell.com for any further assistance she may need regarding this matterAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and, per to the expired warranty, respectfully denied Mr***’s request for an exchange or refund, however; *** offered
Mr*** a discount on an out of warranty depot repairMr*** declinedWe regret any dissatisfaction Mr*** may have experienced and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns
Mr*** stated that all the technical issues have been resolved and considers this matter
closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:*** does not know what is going on with the credit department as he's been saying the credit has been issued when in fact is wasn'tThis is nothing against him. However, *** from Dell Financial Services has been contacting me from my long conversation with him a few weeks ago. He is telling me my credit has been issued and I'll see this on my next statement and that I should be receiving an additional refund of $as I've overpaid. I will be glad to respond with an "accept business reply" as soon as all of this takes place. Until then, no
Regards,
*** ***
Dear Revdex.com,
Our records indicate the representative *** reached back out to the customer to explain that after researching the situationIt was found that the customer has already communicated with the collection company and the order in question ***The customer had
disputed the charges with the bank and due to the dispute process the customer now needs to pay the funds back to DellThe customer may contact the 3rd party collection company to resolve the issueIf the customer has any further questions or concerns we ask that the customer contact the representative by emailing at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Today’s Date: 11/02/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states continued technical concernsAt this time the agent advised the customer the system warranty expired on July and an exchange or in warranty service cannot be offeredHowever the agent offered a discounted out of warranty repairThe customer declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they reconsider the offer. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dell representative, *** has been assigned to look into the situationThe customer has requested that no contact be made to him directlyWe ask that the customer follow up with the representative directly by email at *** if they have any questions or concerns
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer will need to follow up with her bank, Credit amounted to $has been processed to Card on 08/14/2017, under bank ref # ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a return for credit and our records indicate the system
has been returned and the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a Return Authorization for a refund A refund for $has since posted to the customer’s account and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems with the refundThe representative resolved the problem and had a new gift card issuedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
***, has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered service per the terms of Dell’s limited warranty but the customer declined. *** also informed the customer any refund would have to come from the third party he purchased the computer from, Microsoft. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:Dell customer service rep KEEP making irrelevant, misleading, and now a statement. What does "accidental damage warranty" have to do with anything? I DIDN'T DAMAGE MY LAPTOP, ACCIDENTAL OR OTHERWISEIT WAS DELIVERED TO ME DEFECTIVE. Dell has already admitted that I did raise the issueIt also admitted that I requested replacementIt has admitted that the repair that I'm requesting WAS NEVER INCLUDED IN THE WARRANTY ANYWAYSo my complaint is that they should have replaced it when I first requested, when I first purchased it. The replacement was denied based on some nonsensical day replacement policyHowever, they conveniently ignore that the Dell had to send someone out to repair a separate issue TWICESo the laptop was delivered to me defective. It is disingenuous for Dell's reps to keep replying with irrelevant, non-responsive communicationsThe laptop was defective when I bought itAnd they refused to replace it when I requested because of the repeat problems that it initially had, and when I told them the laptop cover was going to have the EXACT problem that I told them would happen And now Dell's reps are being dishonest by repeating this nonsense about warrantiesTHE WARRANTY NEVER APPLIED TO THIS PART, WHICH IS WHY THEY SHOULD HAVE REPLACED MY LAPTOP WHEN I FIRST PURCHASED IT LIKE I REQUESTED, AND LIKE THEY REPRESENTED TO ME THEY WOULD. The customers warranty expired September of last yearWe do appreciate the customer’s loyalty it would not be fair to our other loyal customers that pay for accidental damage warranty for Dell to repair the system for free
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** * ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the Limited Hardware Warranty, located at www.Dell.com/Warranty, an Onsite and Depot services were offered; however, the customer declined our offer of assistanceTheir request for replacement unit was respectfully deniedPlease note that we remain available to assist Ms*** within the terms of the Limited Hardware WarrantyShould she have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however there needs to be improvement in the amount of time it takes to resolve things with DellIt is ridiculous to need to have to file a complaint with the Revdex.com everytime there's an issue to be resolved, Dell needs to assist their customers directlyYou can see across the Internet, everyone seems to have a problem with them, we are not the only onesCustomer Service needs serious improvementsJust a suggestion;)
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission
A Dell representative *** contacted the customer regarding their concerns with the order the
representative apologized for the experienceThe representative offered to assist under the terms and conditions of his warrantyThe customer is demanding a different configuration that what was purchased the representative respectfully denied and again requested the customer work with himWe request the customer review the terms under his warrantyWe have included the link for the customer to review the hardware warranty terms and conditions*** We remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident ***
Dell Inc
Complaint: ***
I am rejecting this response because:After calling that number, I spoke with several foreign customer service agents who refused to sell me the item because my phone number doesn't show up in "their system" and I don't have a business nameThis case therefore remains openAt this point I believe Dell should send me the lock, complimentary for my inconveniences
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsOur representative worked with our account verification team to resolve this matterPlease note
that a credit for order# *** has been posted to the original form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerDells position remains the same and no further contact will be madeDell representative *** from the Texas Corporate office has taken ownership of the accountThe representative will review the enter account and reach out the Ms*** early next weekWe ask that she contact the representative at ***@Dell.com for any further assistance she may need regarding this matterAdvanced Resolution Group Incident *** Dell Inc
A Dell representative is working with *** *** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and, per to the expired warranty, respectfully denied Mr***’s request for an exchange or refund, however; *** offered
Mr*** a discount on an out of warranty depot repairMr*** declinedWe regret any dissatisfaction Mr*** may have experienced and *** remains available and may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns
Mr*** stated that all the technical issues have been resolved and considers this matter
closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because:*** does not know what is going on with the credit department as he's been saying the credit has been issued when in fact is wasn'tThis is nothing against him. However, *** from Dell Financial Services has been contacting me from my long conversation with him a few weeks ago. He is telling me my credit has been issued and I'll see this on my next statement and that I should be receiving an additional refund of $as I've overpaid. I will be glad to respond with an "accept business reply" as soon as all of this takes place. Until then, no
Regards,
*** ***
Dear Revdex.com,
Our records indicate the representative *** reached back out to the customer to explain that after researching the situationIt was found that the customer has already communicated with the collection company and the order in question ***The customer had
disputed the charges with the bank and due to the dispute process the customer now needs to pay the funds back to DellThe customer may contact the 3rd party collection company to resolve the issueIf the customer has any further questions or concerns we ask that the customer contact the representative by emailing at ***@Dell.com
Advanced Resolution Group
Incident
*** Dell Inc
Today’s Date: 11/02/2015 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondence
The customer states continued technical concernsAt this time the agent advised the customer the system warranty expired on July and an exchange or in warranty service cannot be offeredHowever the agent offered a discounted out of warranty repairThe customer declined this offerWe thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they reconsider the offer. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dell representative, *** has been assigned to look into the situationThe customer has requested that no contact be made to him directlyWe ask that the customer follow up with the representative directly by email at *** if they have any questions or concerns
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThe customer will need to follow up with her bank, Credit amounted to $has been processed to Card on 08/14/2017, under bank ref # ***Sincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative contacted the customer regarding the issues described in his correspondenceOur representative processed a return for credit and our records indicate the system
has been returned and the credit has been applied to the original form of payment. We regret the dissatisfaction the customer may have experienced and appreciate the feedback provided regarding his Dell experienceOur representative remains available and may be contacted directly via email at ***@Dell.com. Sincerely, Advanced Resolution GroupIncident ID: ***Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Since the date
of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed a Return Authorization for a refund A refund for $has since posted to the customer’s account and he should see this reflected on his next monthly billing statement We ask that the customer contact our representative at ***@Dell.com for any further assistance he may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems with the refundThe representative resolved the problem and had a new gift card issuedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
***, has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** offered service per the terms of Dell’s limited warranty but the customer declined. *** also informed the customer any refund would have to come from the third party he purchased the computer from, Microsoft. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because:Dell customer service rep KEEP making irrelevant, misleading, and now a statement. What does "accidental damage warranty" have to do with anything? I DIDN'T DAMAGE MY LAPTOP, ACCIDENTAL OR OTHERWISEIT WAS DELIVERED TO ME DEFECTIVE. Dell has already admitted that I did raise the issueIt also admitted that I requested replacementIt has admitted that the repair that I'm requesting WAS NEVER INCLUDED IN THE WARRANTY ANYWAYSo my complaint is that they should have replaced it when I first requested, when I first purchased it. The replacement was denied based on some nonsensical day replacement policyHowever, they conveniently ignore that the Dell had to send someone out to repair a separate issue TWICESo the laptop was delivered to me defective. It is disingenuous for Dell's reps to keep replying with irrelevant, non-responsive communicationsThe laptop was defective when I bought itAnd they refused to replace it when I requested because of the repeat problems that it initially had, and when I told them the laptop cover was going to have the EXACT problem that I told them would happen And now Dell's reps are being dishonest by repeating this nonsense about warrantiesTHE WARRANTY NEVER APPLIED TO THIS PART, WHICH IS WHY THEY SHOULD HAVE REPLACED MY LAPTOP WHEN I FIRST PURCHASED IT LIKE I REQUESTED, AND LIKE THEY REPRESENTED TO ME THEY WOULD. The customers warranty expired September of last yearWe do appreciate the customer’s loyalty it would not be fair to our other loyal customers that pay for accidental damage warranty for Dell to repair the system for free
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mrs*** * ***Customer expressed dissatisfaction with Dell service and support and wants a replacement unitWe regret any dissatisfaction they
may have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistanceAs per the terms of the Limited Hardware Warranty, located at www.Dell.com/Warranty, an Onsite and Depot services were offered; however, the customer declined our offer of assistanceTheir request for replacement unit was respectfully deniedPlease note that we remain available to assist Ms*** within the terms of the Limited Hardware WarrantyShould she have any additional concerns regarding this case, she can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact, or for online assistance at www.Dell.com/Support
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, however there needs to be improvement in the amount of time it takes to resolve things with DellIt is ridiculous to need to have to file a complaint with the Revdex.com everytime there's an issue to be resolved, Dell needs to assist their customers directlyYou can see across the Internet, everyone seems to have a problem with them, we are not the only onesCustomer Service needs serious improvementsJust a suggestion;)
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThis matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionAt this time Dell considers this issue closedOur representative may be contacted directly by e-mail at ***@DELL.com Sincerely, Advanced Resolution Group *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submission
A Dell representative *** contacted the customer regarding their concerns with the order the
representative apologized for the experienceThe representative offered to assist under the terms and conditions of his warrantyThe customer is demanding a different configuration that what was purchased the representative respectfully denied and again requested the customer work with himWe request the customer review the terms under his warrantyWe have included the link for the customer to review the hardware warranty terms and conditions*** We remain available to assist and ask that the customer contact the representative should they have any additional questions at ***@Dell.com
Sincerely
Advanced Resolution Group
Incident ***
Dell Inc