Wednesday, December 28, Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, dispatched an exchange for Mr*** and our records indicate it has been deliveredWe regret any dissatisfaction
Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com. Sincerely,Advanced Resolution GroupIncident ID: ***Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr***, who confirmed the
issue with the system has been resolved***, explained the terms and conditions of the Dell Limited Warranty and respectfully denied Mr***'s request for a replacement systemWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to go on record and say how ridiculous this was handledFor days I spent around an hour on average trying to get the issue resolved and the very best I ever got was "we will have a specialist contact you today or tomorrow" mind you I was told this days in a rowHow amazingly funny nothing could happen due to how complicated the situation was but the moment I tell the dell rep that I have had it with the BS, I am filing a Revdex.com complaint and bam that day I have tracking and the item was in my possession by noon the next day.....I honestly think I only got what I paid for when I did because I filed a complaint...how sad
*** ***
Today’s Date: 12/02/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, Samuel, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Dell systemAt this time the agent is working with the customer towards a resolutionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: My original form of payment was by check thru Dell Preferred Credit. Dell continues to refund the WRONG CUSTOMER. *** acknowledged that I was due a refund of $and that refund was due to me in a check. I don't understand why they are once again refunding only a partial amount and not to me via check. I will give this more week and then I will file a consumer complaint with the TX attorney general as well as the FTC.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The day return window is unreasonable, failing to take in the numerous times I attempted to call, and was either: Transferred around unreasonably, with frequent dropped callsUnable to get through to a live representativeFailed to receive call backs from representatives, who frequently dropped calls, and transferred my calls to incorrect departmentsThese delays make calling Dell unreasonably challengingSecondly, the problem I'm experiencing with my computer has existed since within week of the original purchase dateWhile Dell offers another "fix" I have already been through this process twice, and each time the problem is fixed for several hours or days, only to returnThis results in my continually having to format my hard drive, and a 2-week turn around as the computer has to be shipped in for "in depth testing." I am unwilling to go through this process again, as it is very clear it will not work, and will cost me several weeks of work - along with the subsequent work entailed when I have to reinstall Windows, all my programs, settings, and other Windows configurationsThis is clearly a faulty system, and any reasonable company would recognize it as such, and refund the amount of the purchase price along with damages, as I have requested.
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDell sent out a repair tech to replace some parts in my laptopAs it stands today, which is only day since the repair she were made, my computer is working fineI am hoping that this solves the issue and that the problem doesn't come backI stand by my statements that one, I will NEVER purchase ANYTHING from Dell againTwo, I will make sure that NONE of my friends, family, enemies, or associates purchase anything from DellFinally, I stand by my statement that Dell's customer and technical support is horribleMichael Dell should be ashamed of how he has allowed Dell to decline in product reliability, customer and technical support. Finally, if I have any future issues with my computer, I will open a new Revdex.com reportI will also continue to open Revdex.com reports each time I have an issue with my computerIt is exasperating dealing with Dell and their "off shore" support staffI have made sure that I reported the problems I have had with this less than year old Dell computer and their customer support to the attorney general and the FTCI have also filled out a consumer report complaint regarding this issueI will make sure that I continue to let people know to purchase from Dell at their own riskI hope no one ever has to deal with what I have had to deal with. I would like to thank the staff at the Revdex.com for giving us consumers and advocate against companies with shady business practices. If by any remote chance *** *** sees this...YOU SHOULD BE ASHAMED OF YOURSELF!Regards, *** *** I would like to thank the Revdex.com staff for your assistance with this matterThank you for giving us consumers an advocate against the companies who have shady business practices. Regards,Tia ***
Regards,
Tia ***
Complaint: ***
I am rejecting this response because: *** advised me he was going to issue me a credit for keeping the last item I purchase and he has failed to do thatI'm hoping for a call back todayI emailed him last week and no reponseThe returns dept still has not processed the credit that was promised to meI proved the reference number on several callsDell is such a unique professional businessThey have no one in the USA to assit peopelThey send you overseas and the customer service is awful
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt should have never gotten this far, but the resolution was what I was seeking, no more, no less
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This is complete craziness on the part of DellThe certified refurbished laptop that I received comes with a month limited warrantySo the warranty that I purchased was not credited towards this laptopI'm having a hard time understanding what is so hard about this. 1: We Paid for a one year extended warranty 2: Received a refurbished laptop the includes a month limited warranty. 3: We did not choose to have to spend months repeatedly returning a laptop that Dell was unable to fix.
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the
submission, a Dell representative contacted the customer to provide assistance The customer’s refund has since processed and a check is being sent as requested The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just wish it had taken less than a month
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of limited hardware warranty, and return policy
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on September 2, under FedEx Tracking# ***The representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Customer expressed dissatisfaction with Dell service and support and wants product replacementWe regret any dissatisfaction they may
have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/Warranty. As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on April 20, under FedEx tracking number ***Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:
Dell's response is a gross misrepresentation of the 3-minutes telephone conversation He wasextremely aggressive and on any of my complains responded with "Dell's isn't responsible for thirdpatties equipment'I stopped the conversation as it was not going any where.Dell has years of computer records showing all the problem with the equipment.The following is a short list of problem past and present'- from the beginning the Internet Explorer (le) was crashing to oftenI was forced to use Firefox browser which wasn't compatible with Zoomtex a software for visually repairerDell reinstalled the Operating System (w7) numerous times (7+) without success I found that the problem was due to the very low system performance (3.5)and le was timing out timing out I raise the problem up to higher levelThe specialists denied my findingHowever after some time the Ie works better as the performance increased to (equal to my $old lap top) I regards that such low system performance isn't acceptable for $1,computer and it took some years to upgrade the performance.- Two s Dell sup port engineers weren't able to solved a 'mysterious ' problem with le and Firefox that started months agoI could not use anymore the stock trading programHowever the same program works well on Google Chrome, but Zoo text doen't support some functions on Chrome_- Dell hasn't tested this computer model for wsoftware that was released a year agoConsequently the computer is made obsolete in years after being purchaseWhen Microsoft stops support of Wit isn't clear how long I will be able tp use the computer.It is obvious that Dell don't deep updationg software deirvers on-time or not at all with the constantchages that are introdused by Microsoft.I and Dell supp rt engineers has spend many work days chasing problems That sga is still continuousTherefor I requests that Dell keep this computer up to date and cleans the above problems or replaced with a similar computing power computer.P.Swhen writing the above I had to restart the computer as it start responding slowly when typingWith a single program tuning (Outlook) the Cpu load was Percent and the memory was at GB,After the restart the Cpu load is 16% AND MEMORY IS AT GBWas using FireFox
Regards,
*** ***
Dear Revdex.com,
Thank you for providing a copy of Mr*** ***’s submission. Mr*** expressed dissatisfaction with the communication and processing expectations for a recent Dell order. We regret any miscommunication which may have occurred and appreciate the
feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Since the date of the submission, a Dell representative contacted Mr*** to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price. We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I opened one more box of the Dell series ink, but found that it was completely empty and did not have enough ink to even print one page I have now attempted to return the case of defective cartridges to the seller but have been unable to get refunded although I explained that Dell refused to honor the year warranty or exchange the defective ink Dell did not even want to investigate although I offered to give them the serial numbers from the boxes Even though I've been a Dell customer for many years and purchased many of their products at Dell.com, they did not offer any customer service and only gave me a runaroundI have now purchased a new printer and ink from another company and I am pleasantly surprised at the excellent quality and ease of using it in comparison at a fraction of the price of the Dell products I have lost many hundreds of dollars because of Dell and the poor customer service and poor products they offerI'm very disappointed in the kind of company they've become
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his Dell docking station purchased from a third party replaced We regret any dissatisfaction he may have experienced and
appreciate the feedback provided Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Our representative updated the ownership and invoice date for the purchase and, for customer satisfaction reasons, processed an exchange to replace the docking station with a new Dell docking station The order has since been delivered to Mr*** Our representative provided their contact information and will remain available to assist should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web page: “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsSystems offered on the Outlet site are limited in quantity and it was explained that system and price are no longer availableDell considers this matter closedSincerely Advanced Resolution Group Incident *** Dell Inc
Wednesday, December 28, Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, dispatched an exchange for Mr*** and our records indicate it has been deliveredWe regret any dissatisfaction
Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com. Sincerely,Advanced Resolution GroupIncident ID: ***Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr***, who confirmed the
issue with the system has been resolved***, explained the terms and conditions of the Dell Limited Warranty and respectfully denied Mr***'s request for a replacement systemWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to go on record and say how ridiculous this was handledFor days I spent around an hour on average trying to get the issue resolved and the very best I ever got was "we will have a specialist contact you today or tomorrow" mind you I was told this days in a rowHow amazingly funny nothing could happen due to how complicated the situation was but the moment I tell the dell rep that I have had it with the BS, I am filing a Revdex.com complaint and bam that day I have tracking and the item was in my possession by noon the next day.....I honestly think I only got what I paid for when I did because I filed a complaint...how sad
*** ***
Today’s Date: 12/02/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, Samuel, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Dell systemAt this time the agent is working with the customer towards a resolutionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: My original form of payment was by check thru Dell Preferred Credit. Dell continues to refund the WRONG CUSTOMER. *** acknowledged that I was due a refund of $and that refund was due to me in a check. I don't understand why they are once again refunding only a partial amount and not to me via check. I will give this more week and then I will file a consumer complaint with the TX attorney general as well as the FTC.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The day return window is unreasonable, failing to take in the numerous times I attempted to call, and was either: Transferred around unreasonably, with frequent dropped callsUnable to get through to a live representativeFailed to receive call backs from representatives, who frequently dropped calls, and transferred my calls to incorrect departmentsThese delays make calling Dell unreasonably challengingSecondly, the problem I'm experiencing with my computer has existed since within week of the original purchase dateWhile Dell offers another "fix" I have already been through this process twice, and each time the problem is fixed for several hours or days, only to returnThis results in my continually having to format my hard drive, and a 2-week turn around as the computer has to be shipped in for "in depth testing." I am unwilling to go through this process again, as it is very clear it will not work, and will cost me several weeks of work - along with the subsequent work entailed when I have to reinstall Windows, all my programs, settings, and other Windows configurationsThis is clearly a faulty system, and any reasonable company would recognize it as such, and refund the amount of the purchase price along with damages, as I have requested.
Regards,
*** ***
Revdex.com:
!Regards, *** *** I would like to thank the Revdex.com staff for your assistance with this matterThank you for giving us consumers an advocate against the companies who have shady business practices. Regards,Tia ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDell sent out a repair tech to replace some parts in my laptopAs it stands today, which is only day since the repair she were made, my computer is working fineI am hoping that this solves the issue and that the problem doesn't come backI stand by my statements that one, I will NEVER purchase ANYTHING from Dell againTwo, I will make sure that NONE of my friends, family, enemies, or associates purchase anything from DellFinally, I stand by my statement that Dell's customer and technical support is horribleMichael Dell should be ashamed of how he has allowed Dell to decline in product reliability, customer and technical support. Finally, if I have any future issues with my computer, I will open a new Revdex.com reportI will also continue to open Revdex.com reports each time I have an issue with my computerIt is exasperating dealing with Dell and their "off shore" support staffI have made sure that I reported the problems I have had with this less than year old Dell computer and their customer support to the attorney general and the FTCI have also filled out a consumer report complaint regarding this issueI will make sure that I continue to let people know to purchase from Dell at their own riskI hope no one ever has to deal with what I have had to deal with. I would like to thank the staff at the Revdex.com for giving us consumers and advocate against companies with shady business practices. If by any remote chance *** *** sees this...YOU SHOULD BE ASHAMED OF YOURSELF
Regards,
Tia ***
Complaint: ***
I am rejecting this response because: *** advised me he was going to issue me a credit for keeping the last item I purchase and he has failed to do thatI'm hoping for a call back todayI emailed him last week and no reponseThe returns dept still has not processed the credit that was promised to meI proved the reference number on several callsDell is such a unique professional businessThey have no one in the USA to assit peopelThey send you overseas and the customer service is awful
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meIt should have never gotten this far, but the resolution was what I was seeking, no more, no less
Regards,
*** ***
Complaint: ***
I am rejecting this response because: This is complete craziness on the part of DellThe certified refurbished laptop that I received comes with a month limited warrantySo the warranty that I purchased was not credited towards this laptopI'm having a hard time understanding what is so hard about this. 1: We Paid for a one year extended warranty 2: Received a refurbished laptop the includes a month limited warranty. 3: We did not choose to have to spend months repeatedly returning a laptop that Dell was unable to fix.
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the
submission, a Dell representative contacted the customer to provide assistance The customer’s refund has since processed and a check is being sent as requested The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just wish it had taken less than a month
Regards,
*** ***
Dear Revdex.com,Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur representative explained the terms of limited hardware warranty, and return policy
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on September 2, under FedEx Tracking# ***The representative also followto confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceWe remain ready to assist her within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has recently contacted the customer regarding
their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s computer. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Customer expressed dissatisfaction with Dell service and support and wants product replacementWe regret any dissatisfaction they may
have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/Warranty. As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on April 20, under FedEx tracking number ***Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Complaint: ***
I am rejecting this response because:
Dell's response is a gross misrepresentation of the 3-minutes telephone conversation He wasextremely aggressive and on any of my complains responded with "Dell's isn't responsible for thirdpatties equipment'I stopped the conversation as it was not going any where.Dell has years of computer records showing all the problem with the equipment.The following is a short list of problem past and present'- from the beginning the Internet Explorer (le) was crashing to oftenI was forced to use Firefox browser which wasn't compatible with Zoomtex a software for visually repairerDell reinstalled the Operating System (w7) numerous times (7+) without success I found that the problem was due to the very low system performance (3.5)and le was timing out timing out I raise the problem up to higher levelThe specialists denied my findingHowever after some time the Ie works better as the performance increased to (equal to my $old lap top) I regards that such low system performance isn't acceptable for $1,computer and it took some years to upgrade the performance.- Two s Dell sup port engineers weren't able to solved a 'mysterious ' problem with le and Firefox that started months agoI could not use anymore the stock trading programHowever the same program works well on Google Chrome, but Zoo text doen't support some functions on Chrome_- Dell hasn't tested this computer model for wsoftware that was released a year agoConsequently the computer is made obsolete in years after being purchaseWhen Microsoft stops support of Wit isn't clear how long I will be able tp use the computer.It is obvious that Dell don't deep updationg software deirvers on-time or not at all with the constantchages that are introdused by Microsoft.I and Dell supp rt engineers has spend many work days chasing problems That sga is still continuousTherefor I requests that Dell keep this computer up to date and cleans the above problems or replaced with a similar computing power computer.P.Swhen writing the above I had to restart the computer as it start responding slowly when typingWith a single program tuning (Outlook) the Cpu load was Percent and the memory was at GB,After the restart the Cpu load is 16% AND MEMORY IS AT GBWas using FireFox
Regards,
*** ***
Dear Revdex.com,
Thank you for providing a copy of Mr*** ***’s submission. Mr*** expressed dissatisfaction with the communication and processing expectations for a recent Dell order. We regret any miscommunication which may have occurred and appreciate the
feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Since the date of the submission, a Dell representative contacted Mr*** to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price. We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I opened one more box of the Dell series ink, but found that it was completely empty and did not have enough ink to even print one page I have now attempted to return the case of defective cartridges to the seller but have been unable to get refunded although I explained that Dell refused to honor the year warranty or exchange the defective ink Dell did not even want to investigate although I offered to give them the serial numbers from the boxes Even though I've been a Dell customer for many years and purchased many of their products at Dell.com, they did not offer any customer service and only gave me a runaroundI have now purchased a new printer and ink from another company and I am pleasantly surprised at the excellent quality and ease of using it in comparison at a fraction of the price of the Dell products I have lost many hundreds of dollars because of Dell and the poor customer service and poor products they offerI'm very disappointed in the kind of company they've become
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his Dell docking station purchased from a third party replaced We regret any dissatisfaction he may have experienced and
appreciate the feedback provided Since the date of the submission, a Dell representative contacted Mr*** to discuss his concerns Our representative updated the ownership and invoice date for the purchase and, for customer satisfaction reasons, processed an exchange to replace the docking station with a new Dell docking station The order has since been delivered to Mr*** Our representative provided their contact information and will remain available to assist should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web page: “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsSystems offered on the Outlet site are limited in quantity and it was explained that system and price are no longer availableDell considers this matter closedSincerely Advanced Resolution Group Incident *** Dell Inc