Dear Revdex.com, Our records indicate that the customer disputed the charges back on Sept 7/the customer received the full refund at that timeWe have provided a copy of the credit/dispute that the Revdex.com will forward to the customerDell considers this matter resolved and have closed the issueSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Jenny Yu
Today’s Date: 02/02/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent has confirmed with the customer the credit was processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I contacted *** *** on October 28, and received a message that the Resolution Department was closedI responded to *** *** email on October 31, as well and have not received a responseI previously spoke with *** *** on October 20, regarding the ongoing issues with my computer, however, he dismissed my concerns and denied my request to exchange the defective computer for a new oneHe denied my request for a refund as wellHe stated that his reason for denial for an exchange or refund was because my warranty doesn't call for itI posed a question to *** ***, I asked since I have a four year warranty am I supposed to continue to contact Dell Technical Support for the next four years as my computer continues to crash to trouble shoot and his response was yes.I do not wish to continue contacting Dell Technical Support for the next four years of my warranty to trouble shoot the ongoing issue per his advisementI would like a refund.I have had previous dealings with *** *** and would prefer to deal with a different person, someone who will value me as a customer and have my best interest at heart. ***.*.***@dell.com To ***[email protected] Oct at 10:AM Dell Customer CommunicationDear ***, This email is with reference to the conversation we had regarding your Dell computerI regret to inform you that we cannot consider your request for New system exchangeHowever, if you have any further issues with your computer you can always get in touch with us and we would be glad to help you. If you have any questions or concerns, please do reply to this email or call me and I would be glad to assist you further. Thanks and Regards,*** ***Dell | Advanced Resolution GroupPhone +* *** *** *** *** ***My work schedule is 9:am - 6:pm CST Monday to Friday
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to go on record and say how ridiculous this was handledFor days I spent around an hour on average trying to get the issue resolved and the very best I ever got was "we will have a specialist contact you today or tomorrow" mind you I was told this days in a rowHow amazingly funny nothing could happen due to how complicated the situation was but the moment I tell the dell rep that I have had it with the BS, I am filing a Revdex.com complaint and bam that day I have tracking and the item was in my possession by noon the next day.....I honestly think I only got what I paid for when I did because I filed a complaint...how sad
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer, who confirmed the credit has been receivedWe regret any dissatisfaction which may have been experienced and appreciate the
feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his warranty has expired and any repairs now would be fee based. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I got an email form ***, who had been trying to contact me several times while I was out of my officeThe message does state that Dell will refunded the disputed amount and I am satisfied with the resolutionBut I just called my bank and the transaction has not been credited, I will appreciate if we can close this complaint once the money has been credited
Regards,
*** *** ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell records do not reflect the customers claims first contact with Dell Customer Care was outside the daysAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records
indicate a refund for $posted to the customer’s account on February 2, Since the date of the submission, a Dell representative contacted the customer to provide assistance and verify that the customer has received the refund We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** contacted the customer and apologized for the delayThe representative provided
tracking information and offered a month extension on the warrantyThe representative will follow up next week to confirm deliveryThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe have reviewed the documents provided by the customer and attached to the compliantThe ad does not offer what the customer continues to claimDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Robert TullochOur representative has been in contact with the customer and dispatched onsite serviceOur records indicate the service is complete, however; the customer has not responded to
subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any miscommunication which may have occurred and appreciate the feedback Due to
delays in providing support under the warranty, a Dell representative, for customer satisfaction reasons, agreed to provide a video card upgrade Subsequently, prior to being sent upgraded video card, the customer was informed that the cards were not validated or supported and that no further upgrades would be available should the cards not work in his computer The customer was told if the cards did not work, Dell could provide video cards based on the original configuration, which have been tested and validated to work in his computer, per the terms of Dell’s Limited Hardware Warranty Since the date of the submission, the customer’s request for an exchange computer has been denied We remain ready to assist the customer within the terms of the warranty and ask that he contact his case manager should he have any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** apologized for the problemsNo further changes will be made to the resolution and we have provide a link for the customer to review that will explain the concernsSKU # 41YJN /Product # J4CPH / Description: PRC,SKL,I7-6700,3.4,65W,8M,VPR *** Our representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:
Dell's response is a gross misrepresentation of the 3-minutes telephone conversation He wasextremely aggressive and on any of my complains responded with "Dell's isn't responsible for thirdpatties equipment'I stopped the conversation as it was not going any where.Dell has years of computer records showing all the problem with the equipment.The following is a short list of problem past and present'- from the beginning the Internet Explorer (le) was crashing to oftenI was forced to use Firefox browser which wasn't compatible with Zoomtex a software for visually repairerDell reinstalled the Operating System (w7) numerous times (7+) without success I found that the problem was due to the very low system performance (3.5)and le was timing out timing out I raise the problem up to higher levelThe specialists denied my findingHowever after some time the Ie works better as the performance increased to (equal to my $old lap top) I regards that such low system performance isn't acceptable for $1,computer and it took some years to upgrade the performance.- Two s Dell sup port engineers weren't able to solved a 'mysterious ' problem with le and Firefox that started months agoI could not use anymore the stock trading programHowever the same program works well on Google Chrome, but Zoo text doen't support some functions on Chrome_- Dell hasn't tested this computer model for wsoftware that was released a year agoConsequently the computer is made obsolete in years after being purchaseWhen Microsoft stops support of Wit isn't clear how long I will be able tp use the computer.It is obvious that Dell don't deep updationg software deirvers on-time or not at all with the constantchages that are introdused by Microsoft.I and Dell supp rt engineers has spend many work days chasing problems That sga is still continuousTherefor I requests that Dell keep this computer up to date and cleans the above problems or replaced with a similar computing power computer.P.Swhen writing the above I had to restart the computer as it start responding slowly when typingWith a single program tuning (Outlook) the Cpu load was Percent and the memory was at GB,After the restart the Cpu load is 16% AND MEMORY IS AT GBWas using FireFox
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for out of warranty repairs as well as additional compensation We regret any dissatisfaction the customer may have
experienced and appreciate the feedback provided Our records indicate the service dispatch was delayed due to parts availability but the computer has since been returned to the customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer verified receipt of the refund for the service and verified that the system is working fine now Dell will not be offering any additional concessions We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Dell representative, ***, closed this case as Mr*** ins not responsive to calls and voice mailsMore than attempts to contact were all unsuccessfulOur representative remains available to assist in resolving the issues as reported in Mr***’s complaint
Our representative may be reached at ***@dell.comSincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because: I checked my Visa account on-line. The credit is not there. I spoke with *** in the Chase Visa dispute department. She verified that the credit has not been received from Dell. The charge is still in dispute at Chase. The "credit memo" number which was provided to me by the Dell representative is not meaningful to Chase; perhaps it is an internal Dell number(?)Dell needs to resolve the dispute which Chase has filed against them to get this amount refunded and the issue resolved
Regards,
*** ***
Dear Revdex.com, Our records indicate that the customer disputed the charges back on Sept 7/the customer received the full refund at that timeWe have provided a copy of the credit/dispute that the Revdex.com will forward to the customerDell considers this matter resolved and have closed the issueSincerely Advanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
Jenny Yu
Today’s Date: 02/02/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent has confirmed with the customer the credit was processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: I contacted *** *** on October 28, and received a message that the Resolution Department was closedI responded to *** *** email on October 31, as well and have not received a responseI previously spoke with *** *** on October 20, regarding the ongoing issues with my computer, however, he dismissed my concerns and denied my request to exchange the defective computer for a new oneHe denied my request for a refund as wellHe stated that his reason for denial for an exchange or refund was because my warranty doesn't call for itI posed a question to *** ***, I asked since I have a four year warranty am I supposed to continue to contact Dell Technical Support for the next four years as my computer continues to crash to trouble shoot and his response was yes.I do not wish to continue contacting Dell Technical Support for the next four years of my warranty to trouble shoot the ongoing issue per his advisementI would like a refund.I have had previous dealings with *** *** and would prefer to deal with a different person, someone who will value me as a customer and have my best interest at heart. ***.*.***@dell.com To ***[email protected] Oct at 10:AM Dell Customer CommunicationDear ***, This email is with reference to the conversation we had regarding your Dell computerI regret to inform you that we cannot consider your request for New system exchangeHowever, if you have any further issues with your computer you can always get in touch with us and we would be glad to help you. If you have any questions or concerns, please do reply to this email or call me and I would be glad to assist you further. Thanks and Regards,*** ***Dell | Advanced Resolution GroupPhone +* *** *** *** *** ***My work schedule is 9:am - 6:pm CST Monday to Friday
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I would like to go on record and say how ridiculous this was handledFor days I spent around an hour on average trying to get the issue resolved and the very best I ever got was "we will have a specialist contact you today or tomorrow" mind you I was told this days in a rowHow amazingly funny nothing could happen due to how complicated the situation was but the moment I tell the dell rep that I have had it with the BS, I am filing a Revdex.com complaint and bam that day I have tracking and the item was in my possession by noon the next day.....I honestly think I only got what I paid for when I did because I filed a complaint...how sad
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer, who confirmed the credit has been receivedWe regret any dissatisfaction which may have been experienced and appreciate the
feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has informed the customer his warranty has expired and any repairs now would be fee based. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:I got an email form ***, who had been trying to contact me several times while I was out of my officeThe message does state that Dell will refunded the disputed amount and I am satisfied with the resolutionBut I just called my bank and the transaction has not been credited, I will appreciate if we can close this complaint once the money has been credited
Regards,
*** *** ***
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell records do not reflect the customers claims first contact with Dell Customer Care was outside the daysAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Dell records
indicate a refund for $posted to the customer’s account on February 2, Since the date of the submission, a Dell representative contacted the customer to provide assistance and verify that the customer has received the refund We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** contacted the customer and apologized for the delayThe representative provided
tracking information and offered a month extension on the warrantyThe representative will follow up next week to confirm deliveryThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Dear Revdex.com, This matter has been previously addressed this matter, no alterations have been/will be made to the final resolutionWe have reviewed the documents provided by the customer and attached to the compliantThe ad does not offer what the customer continues to claimDell has closed this complaintAdvanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Robert TullochOur representative has been in contact with the customer and dispatched onsite serviceOur records indicate the service is complete, however; the customer has not responded to
subsequent contact attemptsWe regret any dissatisfaction which may have been experienced and appreciate the feedback providedSincerely, Advanced Resolution Group Incident ID: *** Dell, Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants his computer replaced We regret any miscommunication which may have occurred and appreciate the feedback Due to
delays in providing support under the warranty, a Dell representative, for customer satisfaction reasons, agreed to provide a video card upgrade Subsequently, prior to being sent upgraded video card, the customer was informed that the cards were not validated or supported and that no further upgrades would be available should the cards not work in his computer The customer was told if the cards did not work, Dell could provide video cards based on the original configuration, which have been tested and validated to work in his computer, per the terms of Dell’s Limited Hardware Warranty Since the date of the submission, the customer’s request for an exchange computer has been denied We remain ready to assist the customer within the terms of the warranty and ask that he contact his case manager should he have any further questions regarding this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** apologized for the problemsNo further changes will be made to the resolution and we have provide a link for the customer to review that will explain the concernsSKU # 41YJN /Product # J4CPH / Description: PRC,SKL,I7-6700,3.4,65W,8M,VPR *** Our representative may be contacted directly by e-mail at ***@Dell.com Sincerely, Advanced Resolution Group *** Dell Inc
Complaint: ***
I am rejecting this response because:
Dell's response is a gross misrepresentation of the 3-minutes telephone conversation He wasextremely aggressive and on any of my complains responded with "Dell's isn't responsible for thirdpatties equipment'I stopped the conversation as it was not going any where.Dell has years of computer records showing all the problem with the equipment.The following is a short list of problem past and present'- from the beginning the Internet Explorer (le) was crashing to oftenI was forced to use Firefox browser which wasn't compatible with Zoomtex a software for visually repairerDell reinstalled the Operating System (w7) numerous times (7+) without success I found that the problem was due to the very low system performance (3.5)and le was timing out timing out I raise the problem up to higher levelThe specialists denied my findingHowever after some time the Ie works better as the performance increased to (equal to my $old lap top) I regards that such low system performance isn't acceptable for $1,computer and it took some years to upgrade the performance.- Two s Dell sup port engineers weren't able to solved a 'mysterious ' problem with le and Firefox that started months agoI could not use anymore the stock trading programHowever the same program works well on Google Chrome, but Zoo text doen't support some functions on Chrome_- Dell hasn't tested this computer model for wsoftware that was released a year agoConsequently the computer is made obsolete in years after being purchaseWhen Microsoft stops support of Wit isn't clear how long I will be able tp use the computer.It is obvious that Dell don't deep updationg software deirvers on-time or not at all with the constantchages that are introdused by Microsoft.I and Dell supp rt engineers has spend many work days chasing problems That sga is still continuousTherefor I requests that Dell keep this computer up to date and cleans the above problems or replaced with a similar computing power computer.P.Swhen writing the above I had to restart the computer as it start responding slowly when typingWith a single program tuning (Outlook) the Cpu load was Percent and the memory was at GB,After the restart the Cpu load is 16% AND MEMORY IS AT GBWas using FireFox
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for out of warranty repairs as well as additional compensation We regret any dissatisfaction the customer may have
experienced and appreciate the feedback provided Our records indicate the service dispatch was delayed due to parts availability but the computer has since been returned to the customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer verified receipt of the refund for the service and verified that the system is working fine now Dell will not be offering any additional concessions We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,Dell representative, ***, closed this case as Mr*** ins not responsive to calls and voice mailsMore than attempts to contact were all unsuccessfulOur representative remains available to assist in resolving the issues as reported in Mr***’s complaint
Our representative may be reached at ***@dell.comSincerely,Dell Advanced Resolution Team
Complaint: ***
I am rejecting this response because: I checked my Visa account on-line. The credit is not there. I spoke with *** in the Chase Visa dispute department. She verified that the credit has not been received from Dell. The charge is still in dispute at Chase. The "credit memo" number which was provided to me by the Dell representative is not meaningful to Chase; perhaps it is an internal Dell number(?)Dell needs to resolve the dispute which Chase has filed against them to get this amount refunded and the issue resolved
Regards,
*** ***
A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***