Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** is sending the customer a replacement battery to resolve his issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: My original form of payment was by check thru Dell Preferred Credit. Dell continues to refund the WRONG CUSTOMER. *** acknowledged that I was due a refund of $and that refund was due to me in a check. I don't understand why they are once again refunding only a partial amount and not to me via check. I will give this more week and then I will file a consumer complaint with the TX attorney general as well as the FTC.
Regards,
*** ***
Today’s Date: 05/23/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states continued technical concernsAt this time the customer is working with our agent to resolve the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the warranty expired on February 6, Our representative explained the
terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on June 27, under FedEx Tracking# ***Our representative also followed up with Mr*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although I am still very unhappy with the process and having a computer that stopped working only month after purchasing itI feel that I only got the resolution because I filed a complaint with the Revdex.com and emailed several Senior Executives at DellHad I not then I fear that I would have been dealing with Dell Technical support opposed to Dell Corporate Offices*** was professional and rational to deal with, unfortunately their tech support team has much to learn
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***Our representative, ***, contacted Ms*** *** and, due to the condition of the system and the terms and conditions of the Dell Limited Warranty,
respectfully denied the request to have the system repaired under warrantyWe regret any dissatisfaction Mr*** may have experienced*** may be contacted via email at ***@Dell.com
***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate a refund has been processed to the customer’s account Since the date of the submission, a Dell representative contacted the customer to verify receipt of the refund We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDell sent out a repair tech to replace some parts in my laptopAs it stands today, which is only day since the repair she were made, my computer is working fineI am hoping that this solves the issue and that the problem doesn't come backI stand by my statements that one, I will NEVER purchase ANYTHING from Dell againTwo, I will make sure that NONE of my friends, family, enemies, or associates purchase anything from DellFinally, I stand by my statement that Dell's customer and technical support is horribleMichael Dell should be ashamed of how he has allowed Dell to decline in product reliability, customer and technical support. Finally, if I have any future issues with my computer, I will open a new Revdex.com reportI will also continue to open Revdex.com reports each time I have an issue with my computerIt is exasperating dealing with Dell and their "off shore" support staffI have made sure that I reported the problems I have had with this less than year old Dell computer and their customer support to the attorney general and the FTCI have also filled out a consumer report complaint regarding this issueI will make sure that I continue to let people know to purchase from Dell at their own riskI hope no one ever has to deal with what I have had to deal with. I would like to thank the staff at the Revdex.com for giving us consumers and advocate against companies with shady business practices. If by any remote chance *** *** sees this...YOU SHOULD BE ASHAMED OF YOURSELF!Regards, *** *** I would like to thank the Revdex.com staff for your assistance with this matterThank you for giving us consumers an advocate against the companies who have shady business practices. Regards,Tia ***
Regards,
Tia ***
Complaint: ***
I am rejecting this response because: they were rude to me, gave me misinformation the first time I called about this issue and then only told me about the bundle issue when I called back a second timeI have found Dell to have terrible business practices and tried to buy off my goodwillI should not have to return a nearly purchase to get a credit on something that is defectiveI want them to revise this stupid policy, and to actually train their reps not to be deceptive
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceOur records show that the unit is being serviced at the depotWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:I was given an offer of $credit prior to ever receiving the computer and this is not compensation for the current complaint and hours of valuable time spent dealing with the insufficient service on behalf of DellI was given a credit in November because Dell was unable to deliver my computer in the time that they promises In early November when that credit was offered, the representative told me that I would have to call Dell after the computer was received in order to get the credit appliedThis is the beginning of the this current complaint of numerous hours trying to obtain that credit after the computer was delivered. I called on four different occasions, each time spending over minutes on hold or being transferred from one department to the nextI also sent an email to Dell's general customer service email and to my sales representative directly with no responseThe only time I could get through to someone live on the phone was to choose the prompt for a new purchaseMy computer arrived without Office on it as promisedI have purchased all of my personal and office computers from DellI tried to contact Dell within days to discuss the omission of the Office package, but I could not get throughNow that I do not get any compensation for over hours of my time, I am questioning my loyalty to DellIt seems the only time one gets any response is if a new purchase is being made and Dell gives one absolutely no service after the purchase is made
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just wish it had taken less than a month
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr***, who confirmed the
issue with the system has been resolved***, explained the terms and conditions of the Dell Limited Warranty and respectfully denied Mr***'s request for a replacement systemWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I opened one more box of the Dell series ink, but found that it was completely empty and did not have enough ink to even print one page I have now attempted to return the case of defective cartridges to the seller but have been unable to get refunded although I explained that Dell refused to honor the year warranty or exchange the defective ink Dell did not even want to investigate although I offered to give them the serial numbers from the boxes Even though I've been a Dell customer for many years and purchased many of their products at Dell.com, they did not offer any customer service and only gave me a runaroundI have now purchased a new printer and ink from another company and I am pleasantly surprised at the excellent quality and ease of using it in comparison at a fraction of the price of the Dell products I have lost many hundreds of dollars because of Dell and the poor customer service and poor products they offerI'm very disappointed in the kind of company they've become
Regards,
*** ***
Today’s Date: 12/02/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, Samuel, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Dell systemAt this time the agent is working with the customer towards a resolutionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because The statement from Dell is not truthful What happened was I purchased a computer in It had issues and was replaced It was replaced under a warranty that I had purchased for an additional $ Since then I have purchased extended warranties through Dell totaling over $ I now have over $invested in my original computer The computer that mine has been replaced with is not comparable to the computer that I purchased the warranty for If Dell would like to refund me for the original computer and over $in total warranties I have purchased they can do soHowever, I cannot help it that they chose not to fix the computer and replace it I can however tell you that I have purchased the warranties to cover these computers That is the part of this they are leaving out This is an extremely deceitful business practice that they are doing here They were to 'fix' or 'replace' my damaged computer Since they chose to replace the computer, per the warranty contract I have with them, they are to replace it with an equal or better computerMy previous computer that I purchased the warranty for was not replaced with an equal or better computerThe computer they sent me didn't even workI am not sure how sending me a computer that doesn't turn on is an upgradeI have attached the receipt for the computer that Dell was to repair If Dell is stating that this is 'not' the computer that they were to repair, then I want the $refunded for the warranty that I purchased They are clearly breaching my contract I had with them.
Regards,
*** ***
Dear Revdex.com,
I am writing
on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative Arun contacted the customer and explained that our records indicate the motherboard has only been replaced twiceThe representative further explained the system is out of warranty but we are willing to replace parts with an onsite tech at no costThe representative followed up once onsite was completed and assisted with installing drivers that were neededThe representative explained moving forward the customer will need to contact the out of warranty departmentIf the out of warranty department determines there is a hardware issue in the next daysThe customer should contact the Dell representative and he will assist after the days the customer will need to work with Out of warranty repair at her expenseWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to the rebuttalThe representative has confirmed the customer has received the gift cardThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web page: “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsSystems offered on the Outlet site are limited in quantity and it was explained that system and price are no longer availableDell considers this matter closedSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has replaced the customer’s gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, ***
has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** is sending the customer a replacement battery to resolve his issue. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Complaint: ***
I am rejecting this response because: My original form of payment was by check thru Dell Preferred Credit. Dell continues to refund the WRONG CUSTOMER. *** acknowledged that I was due a refund of $and that refund was due to me in a check. I don't understand why they are once again refunding only a partial amount and not to me via check. I will give this more week and then I will file a consumer complaint with the TX attorney general as well as the FTC.
Regards,
*** ***
Today’s Date: 05/23/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states continued technical concernsAt this time the customer is working with our agent to resolve the matterDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com with any other questions or concerns in the matter. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently contacted Ms*** regarding her concernsOur records show that the warranty expired on February 6, Our representative explained the
terms of sale, limited hardware warranty, and return policy
***
***
***
As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unitOur records show that the replacement order# *** was delivered to Ms*** on June 27, under FedEx Tracking# ***Our representative also followed up with Mr*** to confirm resolutionWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Ms*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although I am still very unhappy with the process and having a computer that stopped working only month after purchasing itI feel that I only got the resolution because I filed a complaint with the Revdex.com and emailed several Senior Executives at DellHad I not then I fear that I would have been dealing with Dell Technical support opposed to Dell Corporate Offices*** was professional and rational to deal with, unfortunately their tech support team has much to learn
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***Our representative, ***, contacted Ms*** *** and, due to the condition of the system and the terms and conditions of the Dell Limited Warranty,
respectfully denied the request to have the system repaired under warrantyWe regret any dissatisfaction Mr*** may have experienced*** may be contacted via email at ***@Dell.com
***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a full refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell
records indicate a refund has been processed to the customer’s account Since the date of the submission, a Dell representative contacted the customer to verify receipt of the refund We ask that he contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
!Regards, *** *** I would like to thank the Revdex.com staff for your assistance with this matterThank you for giving us consumers an advocate against the companies who have shady business practices. Regards,Tia ***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meDell sent out a repair tech to replace some parts in my laptopAs it stands today, which is only day since the repair she were made, my computer is working fineI am hoping that this solves the issue and that the problem doesn't come backI stand by my statements that one, I will NEVER purchase ANYTHING from Dell againTwo, I will make sure that NONE of my friends, family, enemies, or associates purchase anything from DellFinally, I stand by my statement that Dell's customer and technical support is horribleMichael Dell should be ashamed of how he has allowed Dell to decline in product reliability, customer and technical support. Finally, if I have any future issues with my computer, I will open a new Revdex.com reportI will also continue to open Revdex.com reports each time I have an issue with my computerIt is exasperating dealing with Dell and their "off shore" support staffI have made sure that I reported the problems I have had with this less than year old Dell computer and their customer support to the attorney general and the FTCI have also filled out a consumer report complaint regarding this issueI will make sure that I continue to let people know to purchase from Dell at their own riskI hope no one ever has to deal with what I have had to deal with. I would like to thank the staff at the Revdex.com for giving us consumers and advocate against companies with shady business practices. If by any remote chance *** *** sees this...YOU SHOULD BE ASHAMED OF YOURSELF
Regards,
Tia ***
Complaint: ***
I am rejecting this response because: they were rude to me, gave me misinformation the first time I called about this issue and then only told me about the bundle issue when I called back a second timeI have found Dell to have terrible business practices and tried to buy off my goodwillI should not have to return a nearly purchase to get a credit on something that is defectiveI want them to revise this stupid policy, and to actually train their reps not to be deceptive
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** ***A Dell representative recently made multiple attempts to reach Ms***; however, has not been able to discuss the contents of her correspondenceOur records show that the unit is being serviced at the depotWe regret any dissatisfaction she may have experienced and appreciate the feedback provided regarding her Dell ExperienceOur representative may be contacted directly by email at ***@Dell.com, in case Ms*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: *** Dell Inc
Complaint: ***
I am rejecting this response because:I was given an offer of $credit prior to ever receiving the computer and this is not compensation for the current complaint and hours of valuable time spent dealing with the insufficient service on behalf of DellI was given a credit in November because Dell was unable to deliver my computer in the time that they promises In early November when that credit was offered, the representative told me that I would have to call Dell after the computer was received in order to get the credit appliedThis is the beginning of the this current complaint of numerous hours trying to obtain that credit after the computer was delivered. I called on four different occasions, each time spending over minutes on hold or being transferred from one department to the nextI also sent an email to Dell's general customer service email and to my sales representative directly with no responseThe only time I could get through to someone live on the phone was to choose the prompt for a new purchaseMy computer arrived without Office on it as promisedI have purchased all of my personal and office computers from DellI tried to contact Dell within days to discuss the omission of the Office package, but I could not get throughNow that I do not get any compensation for over hours of my time, I am questioning my loyalty to DellIt seems the only time one gets any response is if a new purchase is being made and Dell gives one absolutely no service after the purchase is made
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just wish it had taken less than a month
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr***, who confirmed the
issue with the system has been resolved***, explained the terms and conditions of the Dell Limited Warranty and respectfully denied Mr***'s request for a replacement systemWe regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: I opened one more box of the Dell series ink, but found that it was completely empty and did not have enough ink to even print one page I have now attempted to return the case of defective cartridges to the seller but have been unable to get refunded although I explained that Dell refused to honor the year warranty or exchange the defective ink Dell did not even want to investigate although I offered to give them the serial numbers from the boxes Even though I've been a Dell customer for many years and purchased many of their products at Dell.com, they did not offer any customer service and only gave me a runaroundI have now purchased a new printer and ink from another company and I am pleasantly surprised at the excellent quality and ease of using it in comparison at a fraction of the price of the Dell products I have lost many hundreds of dollars because of Dell and the poor customer service and poor products they offerI'm very disappointed in the kind of company they've become
Regards,
*** ***
Today’s Date: 12/02/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, Samuel, has been assigned to this case and has reached out to the customer, Mr*** * ***, to address the contents of their correspondenceThe customer states continued technical concerns with their Dell systemAt this time the agent is working with the customer towards a resolutionDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because The statement from Dell is not truthful What happened was I purchased a computer in It had issues and was replaced It was replaced under a warranty that I had purchased for an additional $ Since then I have purchased extended warranties through Dell totaling over $ I now have over $invested in my original computer The computer that mine has been replaced with is not comparable to the computer that I purchased the warranty for If Dell would like to refund me for the original computer and over $in total warranties I have purchased they can do soHowever, I cannot help it that they chose not to fix the computer and replace it I can however tell you that I have purchased the warranties to cover these computers That is the part of this they are leaving out This is an extremely deceitful business practice that they are doing here They were to 'fix' or 'replace' my damaged computer Since they chose to replace the computer, per the warranty contract I have with them, they are to replace it with an equal or better computerMy previous computer that I purchased the warranty for was not replaced with an equal or better computerThe computer they sent me didn't even workI am not sure how sending me a computer that doesn't turn on is an upgradeI have attached the receipt for the computer that Dell was to repair If Dell is stating that this is 'not' the computer that they were to repair, then I want the $refunded for the warranty that I purchased They are clearly breaching my contract I had with them.
Regards,
*** ***
Dear Revdex.com,
I am writing
on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this experience
Dell representative Arun contacted the customer and explained that our records indicate the motherboard has only been replaced twiceThe representative further explained the system is out of warranty but we are willing to replace parts with an onsite tech at no costThe representative followed up once onsite was completed and assisted with installing drivers that were neededThe representative explained moving forward the customer will need to contact the out of warranty departmentIf the out of warranty department determines there is a hardware issue in the next daysThe customer should contact the Dell representative and he will assist after the days the customer will need to work with Out of warranty repair at her expenseWe remain available to assist and ask that the customer contact the representative ***@Dell.com
Sincerely
Advanced Resolution Group
Incident
*** Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to the rebuttalThe representative has confirmed the customer has received the gift cardThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com, As Dell’s stance in this matter remains unchanged, no further attempt has been made to contact the customerDell reserves the right to cancel orders based on availability or price discrepancies as cited in the following disclaimer located on each web page: “Offers subject to change, not combinable with all other offersTaxes, shipping, handling and other fees applyDell reserves the right to cancel orders arising from pricing or other errorsSystems offered on the Outlet site are limited in quantity and it was explained that system and price are no longer availableDell considers this matter closedSincerely Advanced Resolution Group Incident *** Dell Inc