Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return for full refund of the customer’s computer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submissionOur records clearly indicate that Mr*** first contacted us in regards to a USB device issue in March which we addressed. During a follow up call by a Supervisor Mr*** confirmed the issue was resolved. Mr*** called again in July at that time he was informed his warranty was expired. Our representative again explained his warranty expired on 5/30/but offered a discounted rate for the depot. If the customer would like to move forward with the repair we ask that he contact the representative at ***@Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Complaint: ***
I am rejecting this response because: Can you please send me in writing the warranty we now have after the repair? I was told that once it was repaired, and it did work, that I would have no warranty even if it stopped working after one dayI was told there would be no warranty but your email to Revdex.com refers to a warranty so please send this to me. ALso, I will be away from email Jan 5-
Regards,
*** ***
Complaint: ***
I am rejecting this response because: they were rude to me, gave me misinformation the first time I called about this issue and then only told me about the bundle issue when I called back a second timeI have found Dell to have terrible business practices and tried to buy off my goodwillI should not have to return a nearly purchase to get a credit on something that is defectiveI want them to revise this stupid policy, and to actually train their reps not to be deceptive
Regards,
*** ***
Today’s Date: 02/02/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent has confirmed with the customer the credit was processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***Our representative, ***, contacted Ms*** *** and, due to the condition of the system and the terms and conditions of the Dell Limited Warranty,
respectfully denied the request to have the system repaired under warrantyWe regret any dissatisfaction Mr*** may have experienced*** may be contacted via email at ***@Dell.com
***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell has replaced the hard drive and the operating system has been loaded, but it took so long to run that it did not finish until around 9PM last night. I have not been able to test the PC and make sure it is working as it should be. I work and have other responsibilities that prevent me from being available at this timeConsidering I've been waiting on Dell since November 1, I think they could give me a few days to test the system.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our order verification team and the shipping carrier to resolve this
matterOur records show that both order numbers *** / *** have been delivered under FedEx tracking numbers *** / ***Furthermore, Mr*** confirmed the receipt of Microsoft Office Download e-mail for order# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to the rebuttalThe representative has confirmed the customer has received the gift cardThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Number is: I sent an email to *** *** *** and it was intercepted by *** (WHY? Does *** *** not care about his company) to try again to stop this LEGITIMATE complaint and probably to try to save his own job.Number is: I was NEVER told or made aware and to this day shown anywhere that it says that once I have placed an order on November or even considered from this or any company that I have ever dealt with that my order was sent a confirmation with a delivery date that there was a chance that they would reject it and never contact me or seen where I am told they have the right to do thisStill waiting on that document ***.*** continues to tell me that Dell will not and can not honor any Black Friday pricing or Door busters but I have tried to tell him again and again that if he looks at the date of my order's confirmation "November 23rd" it was made prior to Black Friday not from any Black Friday door busters and that he keeps telling me I did but I kept trying to stress to him I didn't so that should not ever be an issueHe has also told me that there prices change daily according to the markets supply and demand again sounds like price gouging, fixing and what ever other deceptive practices exist in the world Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** contacted the customer and apologized for the delayThe representative provided
tracking information and offered a month extension on the warrantyThe representative will follow up next week to confirm deliveryThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for out of warranty repairs as well as additional compensation We regret any dissatisfaction the customer may have
experienced and appreciate the feedback provided Our records indicate the service dispatch was delayed due to parts availability but the computer has since been returned to the customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer verified receipt of the refund for the service and verified that the system is working fine now Dell will not be offering any additional concessions We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although I am still very unhappy with the process and having a computer that stopped working only month after purchasing itI feel that I only got the resolution because I filed a complaint with the Revdex.com and emailed several Senior Executives at DellHad I not then I fear that I would have been dealing with Dell Technical support opposed to Dell Corporate Offices*** was professional and rational to deal with, unfortunately their tech support team has much to learn
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the funds were reversed back to the customer’s gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell records do not reflect the customers claims first contact with Dell Customer Care was outside the daysAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: my laptop is less than months old and has been at the depot for weeksI want my laptop fixed and returned to meI will not accept a refurbished unit as I PAID for a NEW laptop I want my laptop back in working order and I will never purchase a Dell product again as they refuse to accept responsibility for a flawed productI will advise my family and friends to never buy a Dell product
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission. Customer expressed dissatisfaction with Dell service and support and wants her computer replaced. We regret any dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of the follow up submission, a Dell representative contacted the customer and, for customer satisfaction reasons, processed a refurbished system exchange per the terms of Dell’s Limited Hardware Warranty. The customer has received the replacement computer and has our representative’s contact information should she need any further assistance. We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter Sincerely, Executive Support Team Incident ID: *** Dell Inc
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has setup a return for full refund of the customer’s computer. Should the customer have any additional concerns they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell
Complaint: ***
I am rejecting this response because:
Regards,
*** ***
Complaint: ***
I am rejecting this response because:When the laptop is fixed and working properly I will accept the resolution
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the submissionOur records clearly indicate that Mr*** first contacted us in regards to a USB device issue in March which we addressed. During a follow up call by a Supervisor Mr*** confirmed the issue was resolved. Mr*** called again in July at that time he was informed his warranty was expired. Our representative again explained his warranty expired on 5/30/but offered a discounted rate for the depot. If the customer would like to move forward with the repair we ask that he contact the representative at ***@Dell.com for any further assistance she may need regarding this matterSincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Complaint: ***
I am rejecting this response because: Can you please send me in writing the warranty we now have after the repair? I was told that once it was repaired, and it did work, that I would have no warranty even if it stopped working after one dayI was told there would be no warranty but your email to Revdex.com refers to a warranty so please send this to me. ALso, I will be away from email Jan 5-
Regards,
*** ***
Complaint: ***
I am rejecting this response because: they were rude to me, gave me misinformation the first time I called about this issue and then only told me about the bundle issue when I called back a second timeI have found Dell to have terrible business practices and tried to buy off my goodwillI should not have to return a nearly purchase to get a credit on something that is defectiveI want them to revise this stupid policy, and to actually train their reps not to be deceptive
Regards,
*** ***
Today’s Date: 02/02/2016 Dear Revdex.com, Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceAt this
time the agent has confirmed with the customer the credit was processedDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***_***@Dell.com with any other questions or concerns. Sincerely, Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Ms*** *** ***Our representative, ***, contacted Ms*** *** and, due to the condition of the system and the terms and conditions of the Dell Limited Warranty,
respectfully denied the request to have the system repaired under warrantyWe regret any dissatisfaction Mr*** may have experienced*** may be contacted via email at ***@Dell.com
***
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell Inc
Complaint: ***
I am rejecting this response because: Dell has replaced the hard drive and the operating system has been loaded, but it took so long to run that it did not finish until around 9PM last night. I have not been able to test the PC and make sure it is working as it should be. I work and have other responsibilities that prevent me from being available at this timeConsidering I've been waiting on Dell since November 1, I think they could give me a few days to test the system.
Regards,
*** ***
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsThe representative worked with our order verification team and the shipping carrier to resolve this
matterOur records show that both order numbers *** / *** have been delivered under FedEx tracking numbers *** / ***Furthermore, Mr*** confirmed the receipt of Microsoft Office Download e-mail for order# ***Our representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case. Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, Our records indicate that Dell representative *** followed up with the customer in regards to the rebuttalThe representative has confirmed the customer has received the gift cardThe representative can be reached by emailing ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because:Number is: I sent an email to *** *** *** and it was intercepted by *** (WHY? Does *** *** not care about his company) to try again to stop this LEGITIMATE complaint and probably to try to save his own job.Number is: I was NEVER told or made aware and to this day shown anywhere that it says that once I have placed an order on November or even considered from this or any company that I have ever dealt with that my order was sent a confirmation with a delivery date that there was a chance that they would reject it and never contact me or seen where I am told they have the right to do thisStill waiting on that document ***.*** continues to tell me that Dell will not and can not honor any Black Friday pricing or Door busters but I have tried to tell him again and again that if he looks at the date of my order's confirmation "November 23rd" it was made prior to Black Friday not from any Black Friday door busters and that he keeps telling me I did but I kept trying to stress to him I didn't so that should not ever be an issueHe has also told me that there prices change daily according to the markets supply and demand again sounds like price gouging, fixing and what ever other deceptive practices exist in the world Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionDell representative, *** contacted the customer and apologized for the delayThe representative provided
tracking information and offered a month extension on the warrantyThe representative will follow up next week to confirm deliveryThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group Incident ID#*** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund for out of warranty repairs as well as additional compensation We regret any dissatisfaction the customer may have
experienced and appreciate the feedback provided Our records indicate the service dispatch was delayed due to parts availability but the computer has since been returned to the customer Since the date of the submission, a Dell representative contacted the customer to discuss his concerns The customer verified receipt of the refund for the service and verified that the system is working fine now Dell will not be offering any additional concessions We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Although I am still very unhappy with the process and having a computer that stopped working only month after purchasing itI feel that I only got the resolution because I filed a complaint with the Revdex.com and emailed several Senior Executives at DellHad I not then I fear that I would have been dealing with Dell Technical support opposed to Dell Corporate Offices*** was professional and rational to deal with, unfortunately their tech support team has much to learn
Regards,
*** ***
Revdex.com Complaint ID: ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative,
*** has been in contact with the customer regarding their concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. *** has confirmed the funds were reversed back to the customer’s gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Dear Revdex.com, This matter has been previously addressed, and regarding the current rebuttal, no alterations have been/will be made to the final resolutionDell records do not reflect the customers claims first contact with Dell Customer Care was outside the daysAdvanced Resolution Group Incident *** Dell Inc
Complaint: ***
I am rejecting this response because: my laptop is less than months old and has been at the depot for weeksI want my laptop fixed and returned to meI will not accept a refurbished unit as I PAID for a NEW laptop I want my laptop back in working order and I will never purchase a Dell product again as they refuse to accept responsibility for a flawed productI will advise my family and friends to never buy a Dell product
Regards,
*** ***
Dear Revdex.com, Thank you for providing a copy of the customer’s follsubmission. Customer expressed dissatisfaction with Dell service and support and wants her computer replaced. We regret any dissatisfaction she may have experienced and appreciate the feedback provided. Since the date of the follow up submission, a Dell representative contacted the customer and, for customer satisfaction reasons, processed a refurbished system exchange per the terms of Dell’s Limited Hardware Warranty. The customer has received the replacement computer and has our representative’s contact information should she need any further assistance. We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter Sincerely, Executive Support Team Incident ID: *** Dell Inc
A Dell representative is working with Mr*** *** to achieve a resolution for his concernsOur representative may be contacted via e-mail at ***