Complaint: ***
I am rejecting this response because:
A Dell representative never contacted me in regards to, offering me a replacement unitThey stated they were going to close the case in which I replied to keep the matter open
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has offered to send the customer’s computer to the Dell Depot for diagnostics. If it is determined the problem is due to a defect, then Dell will be happy to repair the system for the customer. However, if the damage is due to something the end user caused, then the customer will be responsible for the repair. *** has made numerous calls and has sent a number of emails to the customer to arrange for the system to be sent to the depot, but there has been no response by the customer. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his computer exchanged We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted Mr*** and, for customer satisfaction reasons, processed a new system exchange The replacement computer has been sent to Mr*** Our representative provided their contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: my laptop is less than months old and has been at the depot for weeksI want my laptop fixed and returned to meI will not accept a refurbished unit as I PAID for a NEW laptop I want my laptop back in working order and I will never purchase a Dell product again as they refuse to accept responsibility for a flawed productI will advise my family and friends to never buy a Dell product
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Customer expressed dissatisfaction with Dell service and support and wants product replacementWe regret any dissatisfaction they may
have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/Warranty. As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on April 20, under FedEx tracking number ***Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been in contact with the customer to assist Mr*** per the Terms and Conditions of the Limited Hardware Warranty. Mr*** has requested Dell make an exception by going outside Policy to provide his system with only new parts replacements. *** has apologized to the customer for any frustration this matter may be causing the customer, but reminded him in order for Dell to be fair to all our customers we must adhere to the warranty terms. *** provided the customer with the Hardware Warranty documentation which specifically states that “Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products.” This policy (an accepted practice industry-wide), results in the customer receiving quality parts and components that are thoroughly tested prior to shipment. Please understand whether the parts are reconditioned or new, Dell stands behind them and will offer full support for them if necessary, just like new components. Unfortunately, the customer at present has declined any support from Dell. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for providing a copy of Mr*** ***’s submission. Mr*** expressed dissatisfaction with the communication and processing expectations for a recent Dell order. We regret any miscommunication which may have occurred and appreciate the
feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Since the date of the submission, a Dell representative contacted Mr*** to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price. We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:Number is: I sent an email to *** *** *** and it was intercepted by *** (WHY? Does *** *** not care about his company) to try again to stop this LEGITIMATE complaint and probably to try to save his own job.Number is: I was NEVER told or made aware and to this day shown anywhere that it says that once I have placed an order on November or even considered from this or any company that I have ever dealt with that my order was sent a confirmation with a delivery date that there was a chance that they would reject it and never contact me or seen where I am told they have the right to do thisStill waiting on that document ***.*** continues to tell me that Dell will not and can not honor any Black Friday pricing or Door busters but I have tried to tell him again and again that if he looks at the date of my order's confirmation "November 23rd" it was made prior to Black Friday not from any Black Friday door busters and that he keeps telling me I did but I kept trying to stress to him I didn't so that should not ever be an issueHe has also told me that there prices change daily according to the markets supply and demand again sounds like price gouging, fixing and what ever other deceptive practices exist in the world Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the
submission, a Dell representative contacted the customer to provide assistance The customer’s refund has since processed and a check is being sent as requested The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedOur representative provided their contact information and will remain engaged until the customer’s issue has been addressedSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and advised him the gift cards had been processed and the notification was sent in errorWe regret any dissatisfaction
Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: The person who called me was very impatient and unprofessionalHe acted like he just wanted to get rid of the client asapEven the email he sent contains multiple typing, formatting and grammar errorsThat shows how professional he is and his BAD attitudeIf the tech team was here to make clients unhappy, this guy who called me was to make clients hopeless about DELLHe even said "if the laptop was defective I would have returned within days".(If you dont believe me go check phone recordings!) Are you fking kidding me? Didn't you read my original message?? The laptop showed no sign of hard drive failure except sometimes it gives blue screen and reboots itself and it got burned because I was trying to figure out reason why it reboot itself by using Dell System Detect!! If it was not defective at the first place, why it had hard drive failure after one+ month of use under completely condition???? Are you saying that's just the quality of a $laptop??? The only thing the technician did was to open the defective laptop and put a new hard drive onHe said DELL forgot to send me the USB or disk to install OS and called DELL and ordered for meHowever, after more than one week I received nothingI emailed DELL and was told OS was pre-imgaed in the hard drive the technician replaced for me and I should be able to install OS myselfI tried all kinds of methods but didnt workSo I called DELL again and was told by another rep the OS was not pre-imaged properly on the hard drive so he had to sent me a USB for the OSSo I waited for the USBLuckily DELL really shipped it this time and I received itI plugged the USB in, followed all the instructions and installed OSAfter almost one month finally I can use this stupid laptop againGuess what happened? See the attached pictureI'm getting the "blue screens" again!!! It was the same blue screen with what I saw before!! Are you saying after one month the hard drive will be burned again and I should prepare for that? Seriously DELLI spent $for this laptop and all I got is a defective laptop, poor customer services and endless hopeless about your companyDo something useful!
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during December, 2014, a refund would not be an option The tablet that was damaged would not be covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has been physically damaged Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed two exchanges to replace the other two tablets, per the terms of the warranty We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: *** advised me he was going to issue me a credit for keeping the last item I purchase and he has failed to do thatI'm hoping for a call back todayI emailed him last week and no reponseThe returns dept still has not processed the credit that was promised to meI proved the reference number on several callsDell is such a unique professional businessThey have no one in the USA to assit peopelThey send you overseas and the customer service is awful
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This is not a fraud callIt is coming directly from your service department, from YOUR listed telephone numberIt is your fault, and not right to blame it on someone pretending to be you.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: because rep still has not verify the promotion in place at timeRep is only going by statement if didn't get then didn't qualify when I didn't even get dell credit promotion till manually processedAlso a rep stated could see had promotion so not sure why this rep can't see or do the research of promotions at time of orderWhat were the promotion because the TV still have the promotion online.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The day return window is unreasonable, failing to take in the numerous times I attempted to call, and was either: Transferred around unreasonably, with frequent dropped callsUnable to get through to a live representativeFailed to receive call backs from representatives, who frequently dropped calls, and transferred my calls to incorrect departmentsThese delays make calling Dell unreasonably challengingSecondly, the problem I'm experiencing with my computer has existed since within week of the original purchase dateWhile Dell offers another "fix" I have already been through this process twice, and each time the problem is fixed for several hours or days, only to returnThis results in my continually having to format my hard drive, and a 2-week turn around as the computer has to be shipped in for "in depth testing." I am unwilling to go through this process again, as it is very clear it will not work, and will cost me several weeks of work - along with the subsequent work entailed when I have to reinstall Windows, all my programs, settings, and other Windows configurationsThis is clearly a faulty system, and any reasonable company would recognize it as such, and refund the amount of the purchase price along with damages, as I have requested.
Regards,
*** ***
Today’s Date: 12/13/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
the DC port should be repaired as in warrantyAt this time the system was returned from the repair facility and confirmed resolved by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As soon as they were aware that I had fallen through the cracks, they contacted me by phone and repaired my computer the next day
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** has been back and explained the credit did post back to the gift cardDue to the customer misplacing the card a request has been submitted to see if an exception can be made to reissue itIf the customer has any questions or concerns the representative maybe reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***
I am rejecting this response because:
A Dell representative never contacted me in regards to, offering me a replacement unitThey stated they were going to close the case in which I replied to keep the matter open
Regards,
*** ***
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submission Our records
indicate the Dell representative; *** has offered to send the customer’s computer to the Dell Depot for diagnostics. If it is determined the problem is due to a defect, then Dell will be happy to repair the system for the customer. However, if the damage is due to something the end user caused, then the customer will be responsible for the repair. *** has made numerous calls and has sent a number of emails to the customer to arrange for the system to be sent to the depot, but there has been no response by the customer. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case due to lack of response by the customer. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Mr*** expressed dissatisfaction with Dell service and support and wants his computer exchanged We regret any dissatisfaction he may have experienced and appreciate the feedback provided
Since the date of the submission, a Dell representative contacted Mr*** and, for customer satisfaction reasons, processed a new system exchange The replacement computer has been sent to Mr*** Our representative provided their contact information and will remain available to assist should he need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Complaint: ***
I am rejecting this response because: my laptop is less than months old and has been at the depot for weeksI want my laptop fixed and returned to meI will not accept a refurbished unit as I PAID for a NEW laptop I want my laptop back in working order and I will never purchase a Dell product again as they refuse to accept responsibility for a flawed productI will advise my family and friends to never buy a Dell product
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Customer expressed dissatisfaction with Dell service and support and wants product replacementWe regret any dissatisfaction they may
have experienced and appreciate the feedbackSince the date of the submission, a Dell representative contacted the customer to discuss their concerns and provide assistance. Our representative explained the terms of the Limited Hardware Warranty www.Dell.com/Warranty. As a onetime gesture of goodwill and in the interest of customer satisfaction, our representative processed a replacement unit, which was delivered to the customer on April 20, under FedEx tracking number ***Our representative also followto confirm resolutionShould the customer have any additional concerns regarding this case, they can reach out to Dell by phone, email or chat by visiting www.Dell.com/Contact or for online assistance at www.Dell.com/Support.
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell
Revdex.com Complaint ID: *** Dear Revdex.com, I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer, *** ***. Thank you for providing a copy of the customer’s submissionOur records indicate the Dell
representative; *** has been in contact with the customer to assist Mr*** per the Terms and Conditions of the Limited Hardware Warranty. Mr*** has requested Dell make an exception by going outside Policy to provide his system with only new parts replacements. *** has apologized to the customer for any frustration this matter may be causing the customer, but reminded him in order for Dell to be fair to all our customers we must adhere to the warranty terms. *** provided the customer with the Hardware Warranty documentation which specifically states that “Dell uses new and reconditioned parts made by various manufacturers in performing limited warranty repairs and building replacement products.” This policy (an accepted practice industry-wide), results in the customer receiving quality parts and components that are thoroughly tested prior to shipment. Please understand whether the parts are reconditioned or new, Dell stands behind them and will offer full support for them if necessary, just like new components. Unfortunately, the customer at present has declined any support from Dell. Since there is a specific time period in which Dell is allotted to officially respond to the Revdex.com, Dell has no other option than to close our case. Please have the customer contact our representative directly by email at ***@Dell.com if they should change their mind and indicate they welcome assistance in this matter. Dell will be happy to re-open the case and address the matter with our customer at that time. Sincerely, Executive Support Team Incident ID# *** Dell Inc
Dear Revdex.com,
Thank you for providing a copy of Mr*** ***’s submission. Mr*** expressed dissatisfaction with the communication and processing expectations for a recent Dell order. We regret any miscommunication which may have occurred and appreciate the
feedbackDell makes every effort to avoid errors on the Dell site and in our communications with customers as we fully understand the bad experience it can cause Dell customers, and Dell. Sometimes an error may occur and, for this reason, throughout Dell’s site, there is messaging which indicates Dell reserves the right to cancel orders arising from pricing or other errors. Since the date of the submission, a Dell representative contacted Mr*** to advise that the order could not be placed at the price he requested due to a pricing error and, per Dell policy we would be unable to process an order at the incorrect price. We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because:Number is: I sent an email to *** *** *** and it was intercepted by *** (WHY? Does *** *** not care about his company) to try again to stop this LEGITIMATE complaint and probably to try to save his own job.Number is: I was NEVER told or made aware and to this day shown anywhere that it says that once I have placed an order on November or even considered from this or any company that I have ever dealt with that my order was sent a confirmation with a delivery date that there was a chance that they would reject it and never contact me or seen where I am told they have the right to do thisStill waiting on that document ***.*** continues to tell me that Dell will not and can not honor any Black Friday pricing or Door busters but I have tried to tell him again and again that if he looks at the date of my order's confirmation "November 23rd" it was made prior to Black Friday not from any Black Friday door busters and that he keeps telling me I did but I kept trying to stress to him I didn't so that should not ever be an issueHe has also told me that there prices change daily according to the markets supply and demand again sounds like price gouging, fixing and what ever other deceptive practices exist in the world Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction she may have experienced and appreciate the feedback Since the date of the
submission, a Dell representative contacted the customer to provide assistance The customer’s refund has since processed and a check is being sent as requested The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerA Dell representative has been in contact with the customer to address these issues however a final resolution has yet to be reachedOur representative provided their contact information and will remain engaged until the customer’s issue has been addressedSincerely, Advanced Resolution Group FID # *** Dell
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our representative, ***, contacted Mr*** and advised him the gift cards had been processed and the notification was sent in errorWe regret any dissatisfaction
Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Complaint: ***
I am rejecting this response because: The person who called me was very impatient and unprofessionalHe acted like he just wanted to get rid of the client asapEven the email he sent contains multiple typing, formatting and grammar errorsThat shows how professional he is and his BAD attitudeIf the tech team was here to make clients unhappy, this guy who called me was to make clients hopeless about DELLHe even said "if the laptop was defective I would have returned within days".(If you dont believe me go check phone recordings!) Are you fking kidding me? Didn't you read my original message?? The laptop showed no sign of hard drive failure except sometimes it gives blue screen and reboots itself and it got burned because I was trying to figure out reason why it reboot itself by using Dell System Detect!! If it was not defective at the first place, why it had hard drive failure after one+ month of use under completely condition???? Are you saying that's just the quality of a $laptop??? The only thing the technician did was to open the defective laptop and put a new hard drive onHe said DELL forgot to send me the USB or disk to install OS and called DELL and ordered for meHowever, after more than one week I received nothingI emailed DELL and was told OS was pre-imgaed in the hard drive the technician replaced for me and I should be able to install OS myselfI tried all kinds of methods but didnt workSo I called DELL again and was told by another rep the OS was not pre-imaged properly on the hard drive so he had to sent me a USB for the OSSo I waited for the USBLuckily DELL really shipped it this time and I received itI plugged the USB in, followed all the instructions and installed OSAfter almost one month finally I can use this stupid laptop againGuess what happened? See the attached pictureI'm getting the "blue screens" again!!! It was the same blue screen with what I saw before!! Are you saying after one month the hard drive will be burned again and I should prepare for that? Seriously DELLI spent $for this laptop and all I got is a defective laptop, poor customer services and endless hopeless about your companyDo something useful!
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with Dell service and support and wants a refund We regret any dissatisfaction he may have experienced and appreciate the feedback provided Dell has a
thirty (30) day Return Period and, as the order invoiced during December, 2014, a refund would not be an option The tablet that was damaged would not be covered under Dell’s Limited Hardware Warranty which covers hardware components that fail during use and does not cover hardware that has been physically damaged Since the date of the submission, a Dell representative contacted the customer to provide assistance and, for customer satisfaction reasons, processed two exchanges to replace the other two tablets, per the terms of the warranty We ask that the customer contact our representative at ***@Dell.com should there be any further questions regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because: *** advised me he was going to issue me a credit for keeping the last item I purchase and he has failed to do thatI'm hoping for a call back todayI emailed him last week and no reponseThe returns dept still has not processed the credit that was promised to meI proved the reference number on several callsDell is such a unique professional businessThey have no one in the USA to assit peopelThey send you overseas and the customer service is awful
Regards,
*** ***
Complaint: ***
I am rejecting this response because:This is not a fraud callIt is coming directly from your service department, from YOUR listed telephone numberIt is your fault, and not right to blame it on someone pretending to be you.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: because rep still has not verify the promotion in place at timeRep is only going by statement if didn't get then didn't qualify when I didn't even get dell credit promotion till manually processedAlso a rep stated could see had promotion so not sure why this rep can't see or do the research of promotions at time of orderWhat were the promotion because the TV still have the promotion online.
Regards,
*** ***
Complaint: ***
I am rejecting this response because: The day return window is unreasonable, failing to take in the numerous times I attempted to call, and was either: Transferred around unreasonably, with frequent dropped callsUnable to get through to a live representativeFailed to receive call backs from representatives, who frequently dropped calls, and transferred my calls to incorrect departmentsThese delays make calling Dell unreasonably challengingSecondly, the problem I'm experiencing with my computer has existed since within week of the original purchase dateWhile Dell offers another "fix" I have already been through this process twice, and each time the problem is fixed for several hours or days, only to returnThis results in my continually having to format my hard drive, and a 2-week turn around as the computer has to be shipped in for "in depth testing." I am unwilling to go through this process again, as it is very clear it will not work, and will cost me several weeks of work - along with the subsequent work entailed when I have to reinstall Windows, all my programs, settings, and other Windows configurationsThis is clearly a faulty system, and any reasonable company would recognize it as such, and refund the amount of the purchase price along with damages, as I have requested.
Regards,
*** ***
Today’s Date: 12/13/2016Dear Revdex.com,Thank you for providing a copy of the customer submissionDell representative, ***, has been assigned to this case and has reached out to the customer, *** ***, to address the contents of their correspondenceThe customer states
the DC port should be repaired as in warrantyAt this time the system was returned from the repair facility and confirmed resolved by the customerDell regrets any inconvenience caused and we thank the customer for their time and patience during this processThe customer may also contact the representative at ***@Dell.com should they have any other questions or concerns in the matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me As soon as they were aware that I had fallen through the cracks, they contacted me by phone and repaired my computer the next day
Regards,
*** ***
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionDell representative *** has been back and explained the credit did post back to the gift cardDue to the customer misplacing the card a request has been submitted to see if an exception can be made to reissue itIf the customer has any questions or concerns the representative maybe reached by emailing ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc