Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with communication and processing expectations for his Dell orderWhile we regret any dissatisfaction he may have experienced, Dell makes every effort to have sufficient
stock on hand to fulfill orders without having to notify customers of delays, however, on some occasions, an unforeseen delay may occur and Dell does not provide additional compensation for such a delaySince the date of the submission, a Dell representative contacted Mr*** and confirmed the order has been deliveredOur representative provided contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and was informed the order was cancelled and reprocessed, the item delivered and the issue has been resolvedSincerely,
Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com:
Yes the issue with one tablet was taken care of at no charge to me, but refused to take care of older tablet This was done only after I emailed the CEO of DellI am sorry to say that the customer service department was of no help and they only wanted to charge a fee to even look at my tablet.The other tablet they would not take care of even though it broke down after days they repaired it under warrantySo basically I am still paying for a non working "window's based" tablet that doesn't work I would still like to have some sort of credit or part of a credit on that tablet I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is slightly satisfactory to me
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems with the refundThe representative resolved the problem and had a new gift card issuedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A credit has been sent for the original price of the returned laptop
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any dissatisfaction she may have experienced and appreciate the feedback provided
When Dell provides a promotional third party item at no additional charge with the purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillment The invoice amount for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both items Dell records indicate the customer contacted Dell regarding the total price and was provided the option to return everything for a full refund or, for customer satisfaction reasons, accept a $concession The customer opted for the $refund which has been posted to her account Dell will not be offering additional concessions Since the date of the submission, a Dell representative made multiple attempts to contact the customer by telephone and e-mail however, to date, there has been no response to our representative’s contact attempts Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have purchased a very expensive computer that has not performed as expected I thought Dell was a reputable company that had their customers best interest But after the performance issues and the poor customer service: I no longer feel the same I have requested a one year free warranty to help off set / balance the poor customer workmanship that's sends a broken computer back to the customer Then taking several weeks to finally get someone out to get it serviced This has been frustrating and time consuming process
Regards,
*** ***
Dear Revdex.com, Our records indicate the customer has blocked any calls coming from Dell to confirm and has stated he wants no further calls from Dell and if he receives any he will consider it harassmentSince the customer will not accept calls we will be unable to assist in resolver the complaintThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to provide assistance with a Return Authorization for a refund The customer’s account has since been refunded for the returned order and she should see the refund reflected on the next billing statement The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with
the customer and our records indicate the depot service has been completed, however; the customer reports the issue has not been resolvedOur representative has attempted to contact the customer and will remain engaged to provide technical support per the terms and conditions of the Dell Limited Hardware Warranty
Sincerely,
Advanced Resolution Group
Incident ID: *** Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer due to the limited hardware the representative pulled the tablet to the depotThe representative followed up once system was repaired and confirmed resolutionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a credit of $to the original
form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell customer service rep KEEP making irrelevant, misleading, and now a statement. What does "accidental damage warranty" have to do with anything? I DIDN'T DAMAGE MY LAPTOP, ACCIDENTAL OR OTHERWISEIT WAS DELIVERED TO ME DEFECTIVE. Dell has already admitted that I did raise the issueIt also admitted that I requested replacementIt has admitted that the repair that I'm requesting WAS NEVER INCLUDED IN THE WARRANTY ANYWAYSo my complaint is that they should have replaced it when I first requested, when I first purchased it. The replacement was denied based on some nonsensical day replacement policyHowever, they conveniently ignore that the Dell had to send someone out to repair a separate issue TWICESo the laptop was delivered to me defective. It is disingenuous for Dell's reps to keep replying with irrelevant, non-responsive communicationsThe laptop was defective when I bought itAnd they refused to replace it when I requested because of the repeat problems that it initially had, and when I told them the laptop cover was going to have the EXACT problem that I told them would happen And now Dell's reps are being dishonest by repeating this nonsense about warrantiesTHE WARRANTY NEVER APPLIED TO THIS PART, WHICH IS WHY THEY SHOULD HAVE REPLACED MY LAPTOP WHEN I FIRST PURCHASED IT LIKE I REQUESTED, AND LIKE THEY REPRESENTED TO ME THEY WOULD. The customers warranty expired September of last yearWe do appreciate the customer’s loyalty it would not be fair to our other loyal customers that pay for accidental damage warranty for Dell to repair the system for free
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer informed *** he got his order sorted out and is just waiting on a replacement gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I'd like to note the following: I am currently out of town in North Carolina with my son who is getting a bone marrow transplant at Duke University hospital The reason that I needed a new laptop to begin with - remote work for my job! I am required by hospital policy to be at his bedside 24/ I knew that I could not make the four hour trip back to Virginia to get the replacement laptop I asked to have the new computer shipped to me here in North Carolina and they told me that they had to ship it to the original address which is my home in VirginiaMy daughter has received the new laptop however I will not take possession of that laptop until the weekend of April 30th when she comes to visit her Brother Once I have possession of the laptop and confirm that it doesn't have the same issue I will mail the old laptop back .I thank the Revdex.com for helping me clear up this issue because prior to getting you involved I was tossed from one department to another and told repeatedly that there was nothing they could do to help meMy next computer will be from a company that doesn't out source their customer service to other countries!
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns
Mr*** stated that all the technical issues have been resolved and considers this matter
closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the credit has been applied to the original form of payment and our representative, ***, has notified Mr***We regret any dissatisfaction
Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr*** and offered to coordinate a
conference call with the sales team for a new order, however; Mr*** declined the offer. We regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has authorized a depot service and provided packing materialThe representative will maintain ownership until system is received back and resolution confirmedWe ask that the customer update the representative once he has shipped the system to the depotOnce received we will expedite the repair to insure a quick turnaroundThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***I am rejecting this response because:Dell's response is ultimately irrelevantStating an issue as resolved does not make it so if the original request is never fulfilledI do not think anyone at Dell or their representatives truly understand, even to this day, why I asked for the amount I requestedThere was a specific explanation as to the difference in the price between what I was charged and what the price was supposed to beI have never changed my request or the logic behind it at any point, nor has the math changed in any wayGiving me even 99% of what I asked for is still not a full resolution.Important notes:Dell's responses take days, if not weeksIt's 2017, an appropriate response time is 1-business days for all communicationsMany business have cut this down to hours.Dell's current refund of $indicates they realize and admit they made a mistakeThe mistake is therefore not in questionThey are ultimately fighting over $This can only be for a few possible reasons:1)They do not understand why I specifically asked for exactly $This is possible because at no point leading up the $refund was I told I would be receiving $I was told $70, $75, $100, $along with several other cobbled estimations that either included or ignored sales taxIf this is pure ignorance, I do not know what more I do to explain the situationMath is math.2) They are doing so on some sort of misguided interpretation of their policies, or plain stubbornnessThis is sort of possible as wellThey consistently claimed they were following company policyThe problem is that policy clearly changed depending who I spoke toCertain representatives hung up on me, transferred to no where or back to the main menu, lied to me, gave me different refund numbers, referred me to the wrong people etcBusiness ethics/standards generally supersede policy anyway and businesses will usually just take simplest solutionFighting me over a self-acknowledged mistake for over a month, and now another few weeks for a whole $They have wasted more time listening, chatting, reading my emails and comments than the amount I requestedThey will spend another week or more to respond, I am sure, reading this message.As it stands the minimum Dell continues to owe me is $That is the remaining amount remaining to settle their debtIt does not in any way come close to earning my future patronage nor anyone else I knowI cannot get back the many wasted hours I have spent trying to explain what took ***, ***, ***, and others I have dealt with a single, simple phone call or emailDell's entire policy and customer service system is completely unacceptable and I truly feel concern for anyone who has to deal with them on any levelThey are a complete disgrace.Regards,*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submissionMr*** expressed dissatisfaction with communication and processing expectations for his Dell orderWhile we regret any dissatisfaction he may have experienced, Dell makes every effort to have sufficient
stock on hand to fulfill orders without having to notify customers of delays, however, on some occasions, an unforeseen delay may occur and Dell does not provide additional compensation for such a delaySince the date of the submission, a Dell representative contacted Mr*** and confirmed the order has been deliveredOur representative provided contact information and will remain available should Mr*** need follow up assistance in this matter.Sincerely,Advanced Resolution GroupIncident ID: ***Dell
Dear Revdex.com, Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with the customer and was informed the order was cancelled and reprocessed, the item delivered and the issue has been resolvedSincerely,
Advanced Resolution Group Incident ID: *** Dell, Inc
Revdex.com:
Yes the issue with one tablet was taken care of at no charge to me, but refused to take care of older tablet This was done only after I emailed the CEO of DellI am sorry to say that the customer service department was of no help and they only wanted to charge a fee to even look at my tablet.The other tablet they would not take care of even though it broke down after days they repaired it under warrantySo basically I am still paying for a non working "window's based" tablet that doesn't work I would still like to have some sort of credit or part of a credit on that tablet I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is slightly satisfactory to me
Regards,
*** ***
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceDell representative, ***, apologized for the problems with the refundThe representative resolved the problem and had a new gift card issuedWe remain available to assist the customer if there are any further concerns the representative can be reached by email at ***@Dell.comAdvanced Resolution Group Incident *** Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
A credit has been sent for the original price of the returned laptop
Regards,
*** ***
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a Dell promotion We regret any dissatisfaction she may have experienced and appreciate the feedback provided
When Dell provides a promotional third party item at no additional charge with the purchase of a Dell computer, a separate invoice must be produced and sent to our third party vendor for fulfillment The invoice amount for the promotional item is deducted from the total computer price in order to provide a separate receipt for warranty purposes and in the event a customer elects to return one or both items Dell records indicate the customer contacted Dell regarding the total price and was provided the option to return everything for a full refund or, for customer satisfaction reasons, accept a $concession The customer opted for the $refund which has been posted to her account Dell will not be offering additional concessions Since the date of the submission, a Dell representative made multiple attempts to contact the customer by telephone and e-mail however, to date, there has been no response to our representative’s contact attempts Should the customer still need assistance, we ask that she contact our representative at ***@Dell.com for any further assistance she may need regarding this matter.Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:I have purchased a very expensive computer that has not performed as expected I thought Dell was a reputable company that had their customers best interest But after the performance issues and the poor customer service: I no longer feel the same I have requested a one year free warranty to help off set / balance the poor customer workmanship that's sends a broken computer back to the customer Then taking several weeks to finally get someone out to get it serviced This has been frustrating and time consuming process
Regards,
*** ***
Dear Revdex.com, Our records indicate the customer has blocked any calls coming from Dell to confirm and has stated he wants no further calls from Dell and if he receives any he will consider it harassmentSince the customer will not accept calls we will be unable to assist in resolver the complaintThe customer may reach the representative by emailing at ***@Dell.comSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,Thank you for providing a copy of the customer’s submission Customer expressed dissatisfaction with communication and processing expectations for a refund We regret any miscommunication which may have occurred and appreciate the feedback Since the
date of the submission, a Dell representative contacted the customer to provide assistance with a Return Authorization for a refund The customer’s account has since been refunded for the returned order and she should see the refund reflected on the next billing statement The customer may contact our representative at ***@Dell.com for any further assistance she may need regarding this matter. Sincerely,Executive Support TeamIncident ID: ***Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by *** ***Our representative has been in contact with
the customer and our records indicate the depot service has been completed, however; the customer reports the issue has not been resolvedOur representative has attempted to contact the customer and will remain engaged to provide technical support per the terms and conditions of the Dell Limited Hardware Warranty
Sincerely,
Advanced Resolution Group
Incident ID: *** Dell, Inc
Dear Revdex.com I am writing on behalf of Dell Incin response to the complaint filed with your office by the customerThank you for providing a copy of the submissionWe regret any dissatisfaction the customer may have experienced and appreciate the feedback provided regarding this
experienceThe representative *** contacted the customer due to the limited hardware the representative pulled the tablet to the depotThe representative followed up once system was repaired and confirmed resolutionPlease have the customer contact the representative by email at ***@Dell.com if there are any further questions or concernsSincerely Advanced Resolution Group Incident *** Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concernsIn the interest of customer satisfaction, our representative processed a credit of $to the original
form of paymentOur representative also followwith Mr*** to confirm resolutionWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns regarding this case
Sincerely,
Executive Support TeamIncident ID: ***Dell Inc
Complaint: ***
I am rejecting this response because:Dell customer service rep KEEP making irrelevant, misleading, and now a statement. What does "accidental damage warranty" have to do with anything? I DIDN'T DAMAGE MY LAPTOP, ACCIDENTAL OR OTHERWISEIT WAS DELIVERED TO ME DEFECTIVE. Dell has already admitted that I did raise the issueIt also admitted that I requested replacementIt has admitted that the repair that I'm requesting WAS NEVER INCLUDED IN THE WARRANTY ANYWAYSo my complaint is that they should have replaced it when I first requested, when I first purchased it. The replacement was denied based on some nonsensical day replacement policyHowever, they conveniently ignore that the Dell had to send someone out to repair a separate issue TWICESo the laptop was delivered to me defective. It is disingenuous for Dell's reps to keep replying with irrelevant, non-responsive communicationsThe laptop was defective when I bought itAnd they refused to replace it when I requested because of the repeat problems that it initially had, and when I told them the laptop cover was going to have the EXACT problem that I told them would happen And now Dell's reps are being dishonest by repeating this nonsense about warrantiesTHE WARRANTY NEVER APPLIED TO THIS PART, WHICH IS WHY THEY SHOULD HAVE REPLACED MY LAPTOP WHEN I FIRST PURCHASED IT LIKE I REQUESTED, AND LIKE THEY REPRESENTED TO ME THEY WOULD. The customers warranty expired September of last yearWe do appreciate the customer’s loyalty it would not be fair to our other loyal customers that pay for accidental damage warranty for Dell to repair the system for free
Regards,
*** ***
Dear Revdex.com,
I am writing on behalf of Dell Incin response to the complaint filed with your office by the customer. Thank you for providing a copy of the customer’s submission
A Dell representative, *** has been in contact with the customer regarding their
concerns. We regret any dissatisfaction the customer may have experienced and appreciate the Revdex.com’s feedback. The customer informed *** he got his order sorted out and is just waiting on a replacement gift card. Should any future concerns arise regarding this matter, the customer may contact Dell’s representative via email at: ***@Dell.com. Dell now moves to close this matter regarding Incident ID: ***.
Sincerely,
Advanced Resolution Group
Incident ID# ***
Dell Inc
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I'd like to note the following: I am currently out of town in North Carolina with my son who is getting a bone marrow transplant at Duke University hospital The reason that I needed a new laptop to begin with - remote work for my job! I am required by hospital policy to be at his bedside 24/ I knew that I could not make the four hour trip back to Virginia to get the replacement laptop I asked to have the new computer shipped to me here in North Carolina and they told me that they had to ship it to the original address which is my home in VirginiaMy daughter has received the new laptop however I will not take possession of that laptop until the weekend of April 30th when she comes to visit her Brother Once I have possession of the laptop and confirm that it doesn't have the same issue I will mail the old laptop back .I thank the Revdex.com for helping me clear up this issue because prior to getting you involved I was tossed from one department to another and told repeatedly that there was nothing they could do to help meMy next computer will be from a company that doesn't out source their customer service to other countries!
Regards,
*** ***
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***A Dell representative recently contacted Mr*** regarding his concerns
Mr*** stated that all the technical issues have been resolved and considers this matter
closedWe regret any dissatisfaction he may have experienced and appreciate the feedback provided regarding his Dell ExperienceWe remain ready to assist him within the terms of Dell’s Limited Hardware Warranty and our other policiesOur representative may be contacted directly by e-mail at ***@Dell.com, in case Mr*** has any further concerns in regards to this case
Sincerely,
Executive Support TeamIncident ID: ***
Dell Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***Our records indicate the credit has been applied to the original form of payment and our representative, ***, has notified Mr***We regret any dissatisfaction
Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com,
Thank you for the opportunity to address the correspondence submitted by Mr*** ***. Our representative, ***, contacted Mr*** and offered to coordinate a
conference call with the sales team for a new order, however; Mr*** declined the offer. We regret any dissatisfaction Mr*** may have experienced and appreciate the feedback provided regarding his Dell Experience*** may be contacted via email at ***@Dell.com
Sincerely,
Advanced Resolution Group
Incident ID: ***
Dell, Inc
Dear Revdex.com, I am writing on behalf of Dell Incin response to the rebuttal filed with your office by the customerThank you for providing a copy of the submissionThe representative *** has authorized a depot service and provided packing materialThe representative will maintain ownership until system is received back and resolution confirmedWe ask that the customer update the representative once he has shipped the system to the depotOnce received we will expedite the repair to insure a quick turnaroundThe representative can be reached by emailing at ***@Dell.com Sincerely, Advanced Resolution Group INC# *** Dell Inc
Complaint: ***I am rejecting this response because:Dell's response is ultimately irrelevantStating an issue as resolved does not make it so if the original request is never fulfilledI do not think anyone at Dell or their representatives truly understand, even to this day, why I asked for the amount I requestedThere was a specific explanation as to the difference in the price between what I was charged and what the price was supposed to beI have never changed my request or the logic behind it at any point, nor has the math changed in any wayGiving me even 99% of what I asked for is still not a full resolution.Important notes:Dell's responses take days, if not weeksIt's 2017, an appropriate response time is 1-business days for all communicationsMany business have cut this down to hours.Dell's current refund of $indicates they realize and admit they made a mistakeThe mistake is therefore not in questionThey are ultimately fighting over $This can only be for a few possible reasons:1)They do not understand why I specifically asked for exactly $This is possible because at no point leading up the $refund was I told I would be receiving $I was told $70, $75, $100, $along with several other cobbled estimations that either included or ignored sales taxIf this is pure ignorance, I do not know what more I do to explain the situationMath is math.2) They are doing so on some sort of misguided interpretation of their policies, or plain stubbornnessThis is sort of possible as wellThey consistently claimed they were following company policyThe problem is that policy clearly changed depending who I spoke toCertain representatives hung up on me, transferred to no where or back to the main menu, lied to me, gave me different refund numbers, referred me to the wrong people etcBusiness ethics/standards generally supersede policy anyway and businesses will usually just take simplest solutionFighting me over a self-acknowledged mistake for over a month, and now another few weeks for a whole $They have wasted more time listening, chatting, reading my emails and comments than the amount I requestedThey will spend another week or more to respond, I am sure, reading this message.As it stands the minimum Dell continues to owe me is $That is the remaining amount remaining to settle their debtIt does not in any way come close to earning my future patronage nor anyone else I knowI cannot get back the many wasted hours I have spent trying to explain what took ***, ***, ***, and others I have dealt with a single, simple phone call or emailDell's entire policy and customer service system is completely unacceptable and I truly feel concern for anyone who has to deal with them on any levelThey are a complete disgrace.Regards,*** ***